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Are you an experienced trade counter professional ready to take ownership of your own branch? \n Trade Counter Branch Manager, Windows and Doors \n Location: Leeds, LS9 \n Salary: £35,450 basic salary, plus uncapped quarterly bonus and up to £8,800 additional annual earning potential \n Hours: Monday to Friday, 39 hours a week, no Saturdays. Permanent- Full time \n Stevenswood is looking for a commercially minded, hands on Branch Manager to lead its established Leeds trade counter. \n This is a site based opportunity to run and grow your own branch, supported by an established UK business, an experienced team and a strong product range. \n Alongside your basic salary, you can earn an uncapped quarterly bonus, starting from £500, plus an additional sales based variable salary bonus of up to £8,800 a year. \n You will also receive five weeks’ holiday plus bank holidays, healthcare, free onsite parking and a 3.30pm finish every Friday. There is no Saturday working, so your weekends remain your own. \n The role \n As Trade Counter Branch Manager, you will take responsibility for the day to day performance of the Leeds branch and lead a small, experienced team of two Branch Assistants. \n You will build strong relationships with existing customers, attract new trade business and ensure every customer receives knowledgeable, reliable and friendly service. \n This is not a desk based management role. You will be visible in the branch, supporting customers, preparing quotations, processing orders and helping the team keep operations running smoothly. \n You will have responsibility for branch sales and P&L performance, although you will not be expected to prepare the accounts. You will have the freedom to identify opportunities, grow the customer base and make a genuine impact on the success of the branch. \n Your responsibilities will include: \n\n • Leading, motivating and supporting the branch team\n, • Building relationships with new and existing trade customers\n, • Driving sales, margin and branch performance\n, • Managing the branch against sales and P&L objectives\n, • Preparing quotations and processing customer orders\n, • Promoting the Stevenswood product and service range\n, • Resolving customer queries quickly and professionally\n, • Supporting stock, deliveries and daily branch operations\n\n About you \n You will be a confident and approachable leader with strong commercial instincts and a genuine passion for customer service. \n Experience within a trade counter, builders’ merchant, construction supply or similar trade environment is highly desirable. \n Knowledge of PVCu or aluminium windows and doors would be an advantage, but it is not essential. Stevenswood will provide as much product training as required. \n You will need: \n\n • Previous leadership or team management experience\n, • Experience within trade supply, a trade counter or a similar environment\n, • Strong sales and customer relationship skills\n, • A commercial approach and the drive to grow branch performance\n, • A practical, hands on approach to branch operations\n, • Excellent communication and organisational skills\n, • A full UK driving licence\n\n Alternative job titles may include Branch Manager, Assistant Branch Manager, Trade Counter Manager, Depot Manager, Branch Sales Manager, Area Manager or Business Development Manager. \n What you will receive \n\n • £35,450 basic salary\n, • Uncapped quarterly bonus, starting from £500\n, • Additional variable salary bonus of up to £8,800 a year\n, • Monday to Friday working, with no Saturdays\n, • Friday finish at 3.30pm\n, • Five weeks’ holiday plus bank holidays\n, • Option to buy two additional holiday days\n, • Salary sacrifice pension scheme\n, • Healthcare and life assurance\n, • Company sick pay\n, • Retail discount scheme\n, • Free onsite parking\n, • Paid volunteering time\n, • Friends and family product cashback\n, • Full product training\n, • Genuine opportunities for internal progression\n\n Recruitment process \n The recruitment process will include a face to face interview with the Area Manager. Stevenswood is looking to appoint the right person as soon as possible and can discuss availability and notice periods with suitable candidates. \n Apply today to take ownership of an established Leeds branch and join a growing business that will give you the training, support and freedom to succeed.

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: \n\n • Reward platform – discounts for over 800 retailers\n, • 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)\n, • Development, training, and professional qualifications\n\n Davies are looking to recruit an experienced Liability Loss Adjuster to join our growing Casualty team. \n At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us. What will your day look like:\n\n • Liaison with Insurers, Policyholders and Brokers\n, • Investigation of allocated claims in the field or from the desk\n, • Compilation of all necessary evidence and relevant documentation\n, • Preparation of Preliminary Reports detailing the evidence available and commenting upon\n, • Policy Indemnity, Legal Liability, Quantum, and Tactics\n, • Determine appropriate action for resolution of the case\n, • Defend or negotiate settlement where appropriate, within agreed authority limits\n, • Correspond with all parties professionally to proactively progress the case to conclusion\n, • Investigate and handle all cases in accordance with the client’s requirements by referral to documented procedures at all times\n, • Maintain a proper reserve at all times by regular review\n, • Keep updated on any technical changes relevant to your role including participating in training programmes facilitated by the company\n, • All Staff are expected to carry out any reasonable instruction given by their line manager, in line with business requirements\nKnowledge and Abilities:\n\n, • The role would suit either a Casualty Adjuster/investigator seeking a fresh challenge and who is ambitious and can demonstrate an ability to develop the skills and knowledge needed.\n, • This role is Home Based covering caseloads in the North East of England therefore travel in this area is necessary. \nBenefits\n Career & Purpose \n\n • Davies Innovation Lab\n, • Leadership training programme\n, • Funding for professional qualifications\n, • Thrive at Davies; learning opportunities\n\n Environmental & Social \n\n • The Davies Foundation\n, • Local charity funding\n, • Pennies To Heaven\n, • Employee Resource Groups\n, • Employee volunteering programme\n\n Financial Health \n\n • Pension, 5% employee and 5% employer contribution\n, • My Choices at Davies provides; High Street discounts and Financial wellbeing hub\n, • Life assurance: x4\n, • Refer a Friend\n, • Cycle to Work Scheme\n, • Lease car salary sacrifice\n, • Davies Incentive Plan\n, • Enhanced maternity, paternity and adoption pay\n\n Mental, Physical & Emotional Wellbeing \n\n • Wellbeing centre; move, munch, money & mind focus\n, • Discounts with 100's of UK retailers\n, • EAP; 24/7 confidential helpline\n, • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years\n, • Flexible working\n, • Dress for your day\n, • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage\n, • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan\n\n #INDUKI

What if you could do the kind of work the world needs?At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role…The Cultural Heritage and Archaeology team is one of the largest heritage consultancies in the country. It works across the UK and Ireland and covers all aspects of the historic environment (archaeology, built heritage, setting and design) throughout the full lifecycle of projects. We provide our clients with expert advice on an ever-increasing portfolio of heritage related enquiries that address the management of change in our historic environment. We work on high profile and large-scale infrastructure projects in the UK, Ireland and further afield as part of a multi-disciplinary team and aim to deliver high quality work while contributing to innovative approaches and challenges within the heritage sector.You will be expected to lead fieldwork projects from planning and other consent applications and deliver bespoke archaeological strategies and works for developments and infrastructure. Much of your work will need to be able to withstand the test of public inquiry. Preferably, you will have a specialism, skill or area of knowledge that contributes to the development of the team and our wider business. You will have a strong awareness of Health and Safety and risk management, in particular on fieldwork projects.Not only will you have a track record of successful project delivery, strong communication skills and the ability to develop and maintain excellent relationships with a range of clients and peers, you will have the drive and imagination to identify and pursue business development and marketing opportunities. You will be based in our Leeds office and will be active in promoting and diversifying the team service offering, and winning work from internal and external clients.Monitoring and assuring the work of one of our WSP-approved fieldwork subcontractors, both on-site and in the technical review of deliverables, including RAMS.Preparing competitive tenders and designing the scope and methodology for archaeological fieldwork in accordance with WSP Health and Safety protocols and requirements.Producing or contributing to archaeological desk-based assessment.Undertaking stakeholder, curator and client liaison.What we will be looking for you to demonstrate…Experience of archaeological fieldwork project management (project, financial and staff management).Robust knowledge of Ireland archaeology and history and also full knowledge of the planning process and relevant environmental / heritage legislation and guidance in Ireland.Experience in most or all of the following areas: heritage and planning, masterplanning, heritage conservation, heritage led-regeneration, recreation and tourism, heritage sustainability masterplanning, placemaking, multi-disciplinary collaboration and business development.Excellent writing skills, and are a good communicator and team player.A highly motivated, conscientious and efficient approach to work, and are able to meet deadlines and budget within a busy consultancy environment.Imagine a better future for you and a better future for us all.Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today#LI-AH1We are one of the world’s leading engineering and professional services firms. Our passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 11,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.WHAT’S IN IT FOR YOU?Work-life balanceAt WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community.Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.Inclusivity & BelongingWe welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity.Health & WellbeingWe are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.Flex your timeTo enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.Your developmentWe understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.#WeAreWSPHere at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. Full timePosting Date: 2026-01-15

IT Helpdesk Team Lead / Manager - West Yorkshire \n Ready to lead from the front? \n We're a fast-moving IT support and solutions company, and we're looking for a sharp, motivated Helpdesk Team Lead / Manager to take ownership of our support function and drive it forward across West Yorkshire. \n If you're someone who loves solving problems and loves helping people grow, this one's for you. \n What you'll be doing \n\n • Leading and motivating a team of helpdesk engineers to deliver outstanding first-class support\n, • Being the go-to escalation point for complex technical issues\n, • Setting the standard for response times, ticket quality, and customer satisfaction\n, • Coaching and developing your team through regular 1-to-1s and performance reviews\n, • Keeping a close eye on SLAs and KPIs - and knowing what to do when things need to shift\n, • Working closely with senior management to improve processes and tools\n, • Acting as a bridge between the helpdesk team and the wider business\n\n What we're looking for \n\n • Proven experience in an IT helpdesk or technical support environment\n, • Previous team lead or supervisory experience (or ready to make that step up)\n, • A solid understanding of IT infrastructure, networking, and common support tooling\n, • Someone who stays calm under pressure and leads by example\n, • Strong communication skills - with both your team and end users\n, • A genuine passion for great customer service and continuous improvement\n\n Nice to have \n\n • Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk)\n, • Relevant certifications (CompTIA, Microsoft, ITIL Foundation, etc.)\n\n What's in it for you \n\n • A key leadership role with real influence over how the team operates\n, • A supportive, collaborative environment where your ideas are heard\n, • Opportunities to grow as the business grows\n, • Competitive salary (dependent on experience)\n\n Sound like you? \n We'd love to hear from you. Hit apply, send us your CV, and let's have a conversation.

Recruitment Consultant – Healthcare Desk \n \n Leeds / Harrogate – Hybrid | £27,500 + Uncapped Commission at agreed % \n \n Fancy joining a recruitment team that actually feels like a team? Royal Blue Consultants is on the hunt for our next Recruitment Consultant to join our healthcare desk – someone with the billings to prove they know what they're doing, and the personality to make our office! \n \n This is a hybrid role based around Leeds or Harrogate, with the flexibility to work in the way that gets the best out of you. \n \n What You'll Bring \n\n • A proven billing history of £75,000–£100,000+ per annum\n, • Experience recruiting within healthcare – you understand the sector, what clients expect and what good service looks like.\n, • A base close to Leeds or Harrogate, with the flexibility and self-motivation to make hybrid working genuinely work.\n, • A genuine team player who thrives on a good laugh, celebrates wins with the office, and isn't afraid to get stuck in.\n\n \n What's In It For You \n\n • A competitive base salary of £27,500, plus an uncapped commission structure that rewards billers properly.\n, • Hybrid working – flexibility to split your time between home and our Leeds/Harrogate base.\n, • Gym membership – on us, because we want you feeling as good outside the office as you perform in it.\n, • Annual rewards and incentives – think trips away, top-biller prizes and other perks.\n, • Clear progression – we invest in our consultants and want to help you build a long-term career, not just fill a desk.\n, • The autonomy to run your desk your way, backed by a supportive, experienced team around you.\n\n \n About Royal Blue Consultants \n We're a healthcare recruitment consultancy that prides itself on doing things properly – for our clients, our candidates, and our own team. We're growing, we're ambitious, and we're looking for someone who wants to grow with us. \n Sound Like You? \n If you've got the billings, the healthcare recruitment background, and the energy to match, we'd love to hear from you. Get in touch with Joseph at Royal Blue Consultants to find out more – in complete confidence. \n Royal Blue Consultants is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion or belief, sex, or sexual orientation.

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. You will join Alscient's Managed Services team, supporting customers across a range of sectors. This is a hands-on leadership role, where you will be actively involved in service reviews and customer conversations while remaining closely engaged in your team's day-to-day work. Why Alscient We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed services in sectors like health, transport, telecoms, social housing and others. We provide great opportunities for people to develop and grow their career, alongside a fulfilling and enjoyable environment that supports that growth, while working with the best people and teams around. Key Responsibilities: • Owning day-to-day service desk operations for the customer accounts you support, managing incidents, requests, problems and changes in line with ITIL process., • Acting as the primary point of contact and trusted relationship owner for your customer accounts., • Leading, coaching and scheduling a team of service desk analysts, and providing hands-on support during escalations and major incidents., • Owning SLA and KPI performance, identifying and addressing the root causes behind service trends., • Running customer service reviews and translating feedback into tangible process improvements., • Working closely with all delivery teams to ensure customers receive joined-up, consistent support. Essential Skills & Experience include: • 3-5 years' experience leading or supervising a service desk team within an ITIL-aligned ITSM environment, with the ability to make an immediate impact in the role., • Experience using Jira Service Management to manage SLAs, KPIs and day-to-day service operations., • Strong people leadership skills, with experience coaching a team and managing escalations calmly and effectively., • Excellent communication skills, with the confidence to engage stakeholders at every level, from end users to senior customer IT leadership. Desired skills & Experience include: • ITIL v4 Foundation certification (or higher)., • Experience within a managed services or IT consultancy environment., • Exposure to Salesforce and/or AWS-supported environments., • Experience supporting multiple customer accounts concurrently. What is in it for you? From your first day we will provide you with everything you need to succeed, we just need you to play your part. There will be lots to learn, but we will be there to support, guide and help at every stage. In return we will guarantee a welcoming, inclusive, and supportive culture working on exciting and progressive projects alongside one of the best packages in the industry including market leading salary, healthcare, pension, flexible working options and a personalised development plan to match your ability and ambition, ensuring your personal and professional growth is in line with our commercial development. What do we need from you? We expect you to hit the ground running. You will be a self-motivated, excellent communicator with extensive ITIL aligned service desk experience, keen to make a difference and progress to the next stage in your career. Are you a good fit? We have mostly covered it above so if you think you are a good fit and have a hunger to grow and develop your career with us, get in touch. Benefits and Opportunities include: • Excellent market leading salary., • A benefit package including life assurance, pension and healthcare., • A generous holiday allowance, including a day off on your birthday., • A flexible working policy., • An inclusive, supportive and welcoming culture., • A personalised development plan, including supported professional certifications. If the above excites or interests you, please apply to the advert attaching your CV. Any further details required please contact David.owen@alscient.com.

Job summaryWe are seeking a caring, compassionate and efficient Care Navigator to join our friendly 4-Partner GP Surgery in Pudsey, Leeds. This is an essential role within the practice team, requiring a dedication to support the delivery of the highest standards of patient care.We can offer hours between 21 hours per week to full-time for the right candidate. Shifts are 7 hours: 7.50am-2.50pm or 11.30am-6.30pm and these will be agreed and set with the successful candidate. The post also involves a degree of flexibility and willingness to help cover sickness absence or annual leave within the team.A GP practice is a fast-paced, teamworking environment, requiring the ability to work under pressure and to absorb regular changes. Excellent attention to detail and high levels of accuracy are required to ensure an excellent and safe service for our patients.Your duties would include handling patient queries (via telephone, email, our online consultation system Anima, and face-to-face contact at the reception desk), signposting patients to the most appropriate clinician or service for their needs (following inhouse training), and issuing prescriptions.GCSE/'O' level English and Maths are essential, as well as IT literacy. No previous experience of working in a GP surgery is required, however, the successful candidate will demonstrate they have friendly, caring attitude and a desire to work in a healthcare setting.We are a SystmOne practice.Main duties of the jobThe Care Navigator is the first point of contact for patients contacting our GP surgery. This can be via a variety of methods, including telephone, face to face, online consultation service and email. The purpose of the role is to optimise the patients journey, taking every opportunity to ensure that requests are managed appropriately whilst delivering a high quality of service.Covering the reception desk and dealing with patient enquiries face to face.Triaging patients to be seen in the practice or signposting them to an alternative appropriate service.Following practice standard operating procedures.Dealing with patient requests received via Anima, our online consult system.Responding to email requests received.Actioning tasks in SystmOne Workflow.Supporting the pharmacy team with patient prescription requests.About usHillfoot is a friendly, welcoming surgery. We believe in providing a stable and supportive working environment, and offering training and development opportunities to our staff. We have 4 Partners, 3 Salaried GPs, 1 ACP, 2 Practice Nurses and 1 HCA. We also have a large administrative and care navigation team who is overseen by the Practice Manager. We are part of West Leeds PCN and together we provide many additional services such as dietetics, pharmacy support and physiotherapy. We are also a training practice and have GP Trainees and regular medical students from the University of Leeds.DetailsDate posted12 August 2026Pay schemeOtherSalary 12.71 an hour ContractPermanentWorking pattern Full-time, Part-time Reference numberA2887-26-0002Job locations126 Owlcotes RoadPudseyWest YorkshireLS28 7QRUnited KingdomJob descriptionJob responsibilitiesCare NavigatorLine managerReception SupervisorAccountable toPractice Manager Hours per weekUp to 37.5 hours per weekJob summaryThe Care Navigator is the first point of contact for patients contacting our GP surgery. This can be via a variety of methods, including telephone, face to face, online consultation service and email. The purpose of the role is to optimise the patients journey, taking every opportunity to ensure that requests are managed appropriately whilst delivering the a high quality of service.Primary responsibilitiesAnswering high volume calls from our patients in an efficient and courteous manner.Putting patients at ease and providing clear, concise information. Taking clear and concise notes of patient interactions and ensuring these are documented accurately in the SystmOne clinical software tool.After appropriate training, triaging patient calls using a variety of questioning techniques in order to develop a full picture of the nature of the patients problem and then signposting the patient to the appropriate care. Identifying potentially serious problems and bringing those to the immediate attention of the correct clinician.For less serious or routine problems, working with the patient to identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.Building and maintaining strong relationships with all direct team members, clinicians and recognising healthcare professionals in the practice as a scarce resource to be used appropriately.Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community and being able to use this knowledge to guide the patient to that service.Dealing appropriately with instructions and queries from clinicians and outside agencies. Covering the reception desk and dealing with patient enquiries face to face.Following practice standard operating procedures as set out in the practices Care Navigation & Administration Handbook.Dealing with patient requests received via the online consult system.Responding to email requests received.Actioning tasks in SystmOne Workflow.Supporting the pharmacy team with patient prescription requests. Maintaining strict confidentiality in relation to all issues concerned within requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.Remaining up to date with all statutory and mandatory training. Additional responsibilitiesConfidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health & other matters. They do so in confidence & have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined above, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidentialHealth & Safety:The postholder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identifiedEquality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, & current legislationRespecting the privacy, dignity, needs & beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to & of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Communication:The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordinglyThe person specification for this role is detailed below.Person specification Care NavigatorQualificationsDesirableGCSE Maths and English grade CExperienceDesirableExperience of working with the general publicExperience of working in a primary care environmentExperience of working with sensitive data and maintaining confidentialityExperience of chronic disease managementExperience of SystmOneSkillsDesirableExcellent communication skills (written and oral)Effective time management (planning and organising)Ability to work as a team member and autonomouslyGood interpersonal skillsProblem solving and analytical skillsAbility to follow clinical policy and procedurePersonal qualitiesEssentialDesirablePolite and confidentFlexible and co-operativeSensitive and empathetic in distressing situationsAbility to work under pressure/in stressful situationsEffectively able to communicate and understand the needs of the patientPunctual and committed to supporting the team effortOther requirementsEssentialDisclosure Barring Service (DBS) check Job description Job responsibilitiesCare NavigatorLine managerReception SupervisorAccountable toPractice Manager Hours per weekUp to 37.5 hours per weekJob summaryThe Care Navigator is the first point of contact for patients contacting our GP surgery. This can be via a variety of methods, including telephone, face to face, online consultation service and email. The purpose of the role is to optimise the patients journey, taking every opportunity to ensure that requests are managed appropriately whilst delivering the a high quality of service.Primary responsibilitiesAnswering high volume calls from our patients in an efficient and courteous manner.Putting patients at ease and providing clear, concise information. Taking clear and concise notes of patient interactions and ensuring these are documented accurately in the SystmOne clinical software tool.After appropriate training, triaging patient calls using a variety of questioning techniques in order to develop a full picture of the nature of the patients problem and then signposting the patient to the appropriate care. Identifying potentially serious problems and bringing those to the immediate attention of the correct clinician.For less serious or routine problems, working with the patient to identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.Building and maintaining strong relationships with all direct team members, clinicians and recognising healthcare professionals in the practice as a scarce resource to be used appropriately.Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community and being able to use this knowledge to guide the patient to that service.Dealing appropriately with instructions and queries from clinicians and outside agencies. Covering the reception desk and dealing with patient enquiries face to face.Following practice standard operating procedures as set out in the practices Care Navigation & Administration Handbook.Dealing with patient requests received via the online consult system.Responding to email requests received.Actioning tasks in SystmOne Workflow.Supporting the pharmacy team with patient prescription requests. Maintaining strict confidentiality in relation to all issues concerned within requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.Remaining up to date with all statutory and mandatory training. Additional responsibilitiesConfidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health & other matters. They do so in confidence & have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined above, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidentialHealth & Safety:The postholder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identifiedEquality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, & current legislationRespecting the privacy, dignity, needs & beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to & of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Communication:The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordinglyThe person specification for this role is detailed below.Person specification Care NavigatorQualificationsDesirableGCSE Maths and English grade CExperienceDesirableExperience of working with the general publicExperience of working in a primary care environmentExperience of working with sensitive data and maintaining confidentialityExperience of chronic disease managementExperience of SystmOneSkillsDesirableExcellent communication skills (written and oral)Effective time management (planning and organising)Ability to work as a team member and autonomouslyGood interpersonal skillsProblem solving and analytical skillsAbility to follow clinical policy and procedurePersonal qualitiesEssentialDesirablePolite and confidentFlexible and co-operativeSensitive and empathetic in distressing situationsAbility to work under pressure/in stressful situationsEffectively able to communicate and understand the needs of the patientPunctual and committed to supporting the team effortOther requirementsEssentialDisclosure Barring Service (DBS) checkPerson Specification Qualifications EssentialGCSE grade A to C in English and MathsDesirable- Person Specification Qualifications EssentialGCSE grade A to C in English and MathsDesirable-Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameHillfoot SurgeryAddress126 Owlcotes RoadPudseyWest YorkshireLS28 7QRUnited KingdomEmployer's websiteEmployer detailsEmployer nameHillfoot SurgeryAddress126 Owlcotes RoadPudseyWest YorkshireLS28 7QRUnited KingdomEmployer's website

Milk Education – Leeds Are you an experienced education recruiter in Leeds who’s starting to feel a little stuck, or just ready for something more exciting? Looking for a role where you can genuinely make your mark, grow a thriving desk, and be part of a business that’s going places? If so — this could be exactly what you’ve been waiting for. We’re continuing to grow our high‑performing Leeds team and are now looking for an experienced consultant to take ownership of a desk with huge potential. This is a genuine opportunity to build something from the ground up, developing strong relationships with schools and candidates, driving real growth, and becoming a key player in a fast‑moving, high‑energy market. Milk Education is a proudly independent education recruitment agency with a fresh, people‑first approach. In just four years, we’ve grown from 4 to 9 offices nationwide — including our newest locations in Guildford and Nottingham, and we’re only just getting started. We’re passionate about what we do, and we’re more than just a recruitment agency. We’re proud founders of the Make Life Kind charity and Unbottled by Milk, and we invest heavily in the growth, wellbeing, and success of our people. As a Principal Consultant, you’ll step into a full 360° role with clear progression from day one. Whether your ambition is leadership or becoming a top biller, we’ll give you the tools, support, and environment to make it happen. You’ll be responsible for: • Building and managing strong relationships with schools and clients, • Sourcing, interviewing, and placing high-quality education professionals, • Driving business development and growing your market presence, • Managing the full recruitment lifecycle end‑to‑end, • Playing a key role in expanding our division across Leeds, • Competitive commission structure with big biller rewards, • Clear and achievable progression pathways, • 23 days holiday + bank holidays + birthday & charity days, • Industry‑leading tech to support your success, • Flexible working (2–3 WFH days per month), • Online GP access & critical illness cover, • Ongoing learning & development, • Free mortgage advice service, • Wellness Wednesdays & early finish Fridays, • A fun, supportive, and social office culture, • Two company‑wide events per year + regular team socials If you’re ready to take ownership of your desk, progress your career, and join a business that’s growing fast — we’d love to hear from you. Get in touch with Victoria Riley (Talent Manager), apply directly, or connect on LinkedIn. #J-18808-Ljbffr

Fanatics Betting and Gaming is recruiting for an on-site Service Desk Analyst III in Leeds to deliver technical support to employees and partners, troubleshoot hardware/software, support onboarding, and manage assets for smooth IT operations.

Managing your customers’ expectations, ensuring that they’re kept updated on the status of their outstanding IT calls in line with expectations and agreed SLAs and building relationships with our customers and your colleagues, and working within a team to provide a great service to all. Managing

You will coach a high-performing team, manage incidents, and work with stakeholders across the business to ensure world-class support for colleagues.

As Service Desk Manager, you'll be at the heart of delivering exceptional IT support, leading the day-to-day operation of the Service Desk and ensuring consistently high levels of service. Work with Service Transition team to ensure new projects are onboarded efficiently and all knowledge, tooling a

DGH Recruitment is seeking an IT Service Desk Analyst to join a Leeds-based legal and financial service provider. You will be the primary point of contact within the IT Service Desk, ensuring a professional level of support. This permanent role requires excellent customer service skills and the abil

A financial services provider in Leeds is seeking an IT Service Desk Analyst to join their team. Candidates should have a minimum of 3 years' experience in a similar environment, strong customer service skills, and familiarity with Microsoft products. Benefits include a pension plan, private medical

Leeds is seeking a Service Desk Manager to lead the day-to-day operation of the Service Desk and drive high SLA performance. You’ll coach a high-performing team, manage incidents, and collaborate with IT to ensure continuous improvement and a patient-centric digital service. This role offers hybri

Ministry of Justice in the United Kingdom is seeking a Service Desk Analyst to support the Judicial Digital Services.

Previous experience within an IT Service Desk is essential.

A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our Leeds based legal and financial service provider on a permanent basis. The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists a

We’re looking for an IT Service Desk Analyst to join our friendly Service Desk team. Strong working background in customer service working within an IT helpdesk or IT support environment. Experience using an IT Service Management tool (ServiceNow desirable).

Health Partners is seeking an IT Service Administrator to join our IT Service Desk on a 12-month fixed-term contract. The role focuses on managing IT procurement requests and supporting operational needs across our UK remote team.

You will be the first point of contact for colleagues’ IT queries, delivering quick resolutions and ensuring SLA adherence while supporting a range of devices and platforms. It offers exposure to varied IT requests within a well-established team. Brabners is seeking a Service Delivery Analyst to j

Senior Recruitment Consultant - Primary Education Recruitment Location: Leeds Salary: Competitive + uncapped commission - OTE £80,000+ Job Type: Full-time, Permanent Take Your Education Recruitment Career to the Next Level We are looking for an experienced and ambitious Senior Recruitment Consultant - Primary Education to take ownership of a highly successful desk and play a key role in the continued growth of our Primary division. With an established client base, strong market presence, and a warm desk generating significant revenue, this is an ideal opportunity for a high-performing Education Recruitment Consultant ready to maximise their earnings, expand their influence, and become a recognised specialist within the sector. You'll be joining at an exciting time, taking over a desk that has peaked at 150 days this academic year, providing an excellent platform for immediate success. The Role This is a senior billing position focused on managing and growing an established Primary Education recruitment desk. You'll work closely with colleagues across the business, sharing best practice and supporting the development of less experienced consultants, while remaining focused on your own market and revenue generation. Key Responsibilities Managing and developing a successful Primary Education recruitment desk Building and nurturing relationships with primary schools, academies and multi-academy trusts Winning new business and expanding existing client partnerships Sourcing, attracting and placing high-quality primary teaching and support staff Delivering exceptional service to both clients and candidates Supporting and mentoring junior consultants, sharing knowledge and best practice Identifying market opportunities and driving business growth within your region Maintaining compliance with safeguarding and education recruitment standards Contributing positively to office performance, culture and collaboration What We're Looking For Proven success within Education Recruitment, ideally Primary Education A strong track record of billing and business development Experience in building long-term client relationships and developing new accounts A consultative, solutions-focused approach to recruitment The confidence to act as a senior figure within the team and support colleagues when required Strong commercial awareness and a results-driven mindset Excellent communication and relationship-building skills The ambition to progress your career within a growing organisation What's in It for You? Competitive basic salary with uncapped commission A warm, established desk generating strong billing opportunities Clear progression opportunities into leadership and management if desired The autonomy to run and grow your own business area Regular incentives, bonuses and recognition schemes Ongoing professional development and training A supportive, collaborative and high-performing environment The opportunity to become a recognised specialist within Primary Education recruitment Why Join Us? Join a business committed to delivering high-quality staffing solutions to primary schools while investing in the growth of its people. You'll have the freedom to develop your market, build meaningful client relationships, and maximise your earnings, all with the backing of an experienced and supportive leadership team. Apply Now If you're an experienced Education Recruitment Consultant looking to take the next step into a Senior Consultant or Principal Consultant role, we'd love to hear from you. Please call Emma Bjelan on (phone number removed), submit your application, or email (url removed) with your CV and cover letter. APPLICATION REQUIREMENTS FOR VERITAS EDUCATION All applications are subject to an Enhanced DBS Disclosure, professional reference checks, Overseas Police Clearances (if applicable) in line with our stringent safeguarding policy Your CV must cover the last 10 years of employment history where possible and all employment breaks must be explained You must have legal right to work in the UK You must be willing to attend a registration interviewVeritas Education work with a variety of schools covering a wide geographical area. We deal with teaching placements at Primary, Secondary and college level as well as support staff positions also within these. Disclaimer 'Nothing within the above advert was in any way designed or intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. Veritas Education is an Equal opportunities employer and is proud in the knowledge that all placements are made on merit and suitability. We accept applications from all sections of the community

ManpowerGroup is partnering with a well-established and growing Managed Service Provider (MSP) based in Morley, Leeds, to recruit an experienced Senior IT Support Technician. If you're passionate about technology, enjoy solving a wide variety of IT challenges, and thrive in a fast-paced MSP environment, this could be the perfect next step in your career. You'll be joining a supportive team where no two days are the same, working with a broad range of clients and technologies while continuing to develop your technical expertise. Location: Morley, Leeds Hours: Monday to Friday, 8:45am - 5:15pm Fully Office Based Salary: Up to £30,000 DOE Training & Career Development Opportunities Why Join? Exposure to a diverse range of technologies and client environments Ongoing training and career development opportunities Supportive and collaborative team culture Opportunity to strengthen your cloud, networking, and infrastructure skills Varied workload where you'll genuinely make an impact The Role As a Senior IT Support Technician, you'll provide technical support to a wide range of business clients, helping to troubleshoot, resolve, and escalate IT issues where required. You'll be responsible for delivering excellent customer service while supporting technologies including Microsoft 365, Windows Server, networking infrastructure, cloud solutions, and end-user systems. Key Responsibilities Providing 2nd line technical support across desktop, server, and cloud environments Troubleshooting and resolving issues relating to Microsoft 365, Exchange, Teams, SharePoint, Azure AD, and Intune Supporting Windows Server environments Diagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routing Managing support tickets and system alerts through the helpdesk platform Keeping customers informed with clear and professional communication throughout the resolution process Escalating more complex incidents to senior engineers when required Maintaining accurate documentation and ticket updates What We're Looking For Essential Previous experience working within a Managed Service Provider (MSP) environment Minimum 4-5 years' experience in an IT Support, Service Desk, or Infrastructure Support role Strong Microsoft 365 administration and support experience Experience supporting Windows Server environments Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts Excellent troubleshooting and problem-solving abilities Strong communication and customer service skills Ability to prioritise workload and manage multiple support requests Desirable Experience with Azure services Intune and Endpoint Management knowledge Exposure to backup and disaster recovery solutions Relevant Microsoft or networking certifications Please note: Due to the nature of the client environment, previous MSP experience is essential for this role. Interested? Apply via Manpower today or contact:Arsalan Mohammed (phone number removed) / (phone number removed) If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

Trainee Recruitment Consultant Purpose of the Role As a Trainee Recruitment Consultant, you will play a key role in supporting the recruitment team by sourcing, attracting, and engaging high-quality teaching and support staff for schools, colleges, and educational settings. The role is heavily focused on candidate generation, talent pooling, and market mapping, ensuring a consistent supply of high-quality candidates to support client requirements. Alongside developing your recruitment knowledge, you will learn how to build strong relationships with candidates and clients, understand the education market, and develop the skills required to become a successful Recruitment Consultant. You will be responsible for building and maintaining candidate pipelines, supporting recruitment campaigns, ensuring compliance standards are met, and assisting consultants in achieving their performance targets. Over time, you will develop the skills required to manage your own desk and client relationships. Key Responsibilities Candidate Sourcing & Attraction Source high-quality candidates through job boards, LinkedIn, social media, referrals, and internal databases. Build and maintain talent pools for both current and future vacancies. Proactively identify and engage passive candidates. Write and advertise vacancies across multiple platforms. Conduct candidate marketing campaigns to generate interest and applications. Utilise recruitment technology and AI sourcing tools to maximise candidate generation.Candidate Management Conduct initial screening and qualification calls with candidates. Assess candidate suitability, availability, experience, and motivations. Build strong relationships with candidates and maintain regular contact. Coordinate interviews and support candidates throughout the recruitment process. Deliver exceptional candidate care and ensure a positive recruitment experience. Obtain references and assist with safeguarding and compliance checks.Recruitment Support Work closely with Recruitment Consultants to understand client requirements and recruitment priorities. Match suitable candidates to vacancies through effective qualification and referencing. Maintain accurate records and activity within Job Science and supporting systems. Ensure candidate and client information is updated and compliant at all times. Support consultants with bookings, placements, and candidate management activities. Assist in producing activity reports and maintaining recruitment pipelines.Personal Development Continually develop knowledge of the education sector and recruitment industry. Build understanding of legislation and compliance requirements affecting education recruitment. Work towards becoming a trusted recruitment specialist within your market. Participate in training, coaching, and development programmes.Key Performance Measures Achievement of candidate generation and attraction targets. Delivery of high-quality candidate pipelines. Compliance and referencing standards. Database growth and candidate engagement levels. Contribution towards desk and team GP targets. Consistent achievement of minimum company activity standards.Essential Requirements Experience working within a customer-focused environment. GCSE English and Mathematics (or equivalent) Grade C/4 or above. Strong communication and relationship-building skills. Confident telephone manner and interpersonal skills. Excellent organisational and time management abilities. Ability to multitask and prioritise effectively. Strong attention to detail. Competent IT skills, including Microsoft Office and CRM systems. Resilient, motivated, and target-driven. Professional and positive attitude. Team player with a collaborative approach. Commitment to equality, diversity, and inclusion.Desirable Requirements Previous experience in recruitment, resourcing, sales, customer service, or education. Experience working in a target-driven environment. Experience using LinkedIn Recruiter, job boards, or CRM/ATS systems. Knowledge of safeguarding and compliance processes. Understanding of the education sector. REC Certificate in Recruitment Practice (or willingness to work towards obtaining one). Experience building relationships over the phone and face-to-face.What Success Looks Like Consistently delivering high-quality candidates to the recruitment team. Building strong candidate networks and talent pools. Maintaining excellent compliance standards. Developing strong market knowledge and recruitment expertise. Supporting the achievement of team revenue and performance targets. Progressing towards becoming a fully-fledged Recruitment Consultant.What We Offer Competitive salary with performance-related bonuses. Clear career progression into a Recruitment Consultant role. Structured training, coaching, and development programme. Supportive and collaborative working environment. Flexible working options. Opportunity to build a long-term career within a leading education recruitment business.Please email your CV to (url removed) or for a chat call (phone number removed)

IT Service Delivery Manager Permanent Location: Leeds – Hybrid (3 days onsite Wednesday & Friday fixed + 1 day of your choice) Industry: Legal Services About the Client Our client is one of the largest direct conveyancers in England and Wales, operating at the forefront of the UK property market since 2000. They have supported over 1.2 million customers and currently arrange approximately one in every four remortgages nationwide, consistently ranking among the top home mover conveyancing providers. Known for their strong customer focus and operational excellence, the organisation places real emphasis on quality, compliance and professional development. This is an excellent opportunity to join an established business and take ownership of the ongoing development and performance of its IT service delivery function. How you’ll spend your day As IT Service Delivery Manager, you'll take responsibility for leading and continually improving the organisation's end-to-end IT service operations, ensuring technology services are reliable, secure and aligned with the needs of the business. You'll provide leadership across Service Desk, Desktop Support, Microsoft Application Support, supplier management and continual service improvement, while leading and developing a high-performing technical support team. You’ll be responsible for: • Owning and continually improving IT Service Delivery across Incident, Request, Problem, Change, Knowledge and Supplier Management, • Leading, mentoring and performance managing the IT Service Delivery team, • Establishing and managing SLAs and service performance measures aligned with business expectations, • Using MI from the Service Desk platform to measure performance and provide regular service reviews to senior stakeholders, • Developing a high-performing Service Desk covering 1st, 2nd and 3rd line support, • Acting as the escalation point for incidents and tickets at risk of breaching agreed SLAs, • Driving improvements in service stability, customer satisfaction and operational maturity, • Managing supplier performance and ensuring third-party services meet agreed standards, • Building strong relationships with stakeholders across the organisation and ensuring clear communication around IT services, • Identifying opportunities for automation and continual improvement across IT operations, • Ensuring service management practices align with ITIL principles, internal policies and regulatory requirements, • Promoting a customer-first culture across the IT function What you’ll bring to this role We're looking for an experienced IT Service Delivery professional who combines strong operational leadership with excellent stakeholder management and a genuine focus on improving service quality. You'll bring: • Strong experience within IT Service Delivery / IT Service Management, • Previous experience managing or leading an IT Service Desk / technical support function, • Good knowledge of ITIL service management principles and processes, • Experience managing Incident, Problem, Change and Request Management, • Strong understanding of SLAs, KPIs and service performance reporting, • Experience managing and developing technical support teams across 1st, 2nd and/or 3rd line, • Experience working with Microsoft-based technology environments, • Strong supplier and third-party management experience, • Excellent stakeholder management and communication skills, • Experience using Service Desk MI and reporting to identify performance improvements, • A strong focus on customer experience and service excellence, • The ability to identify opportunities for automation, efficiency and continual improvement, • Strong organisational, analytical and problem-solving skills Equal Opportunities We are committed to providing equal opportunities for all candidates and welcome applications from individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sexual orientation, or any other characteristic protected by law. As an employment agency for permanent and contract hires, we are dedicated to promoting a diverse and inclusive workforce, and we encourage applications from underrepresented groups to drive innovation and equality within the workplace. Should you require any reasonable adjustments please let us know so we can accommodate for any interactions with us at Biometric Talent, but also inform the client to ensure reasonable adjustments are made to allow for a fair and equitable process. How to Apply To apply, please submit your CV and cover letter

Resident Liaison Officer | Temporary | Leeds Are you a confident communicator who enjoys being out and about rather than stuck behind a desk? Approach Personnel are recruiting a Resident Liaison Officer for a temporary position supporting fire protection works across Leeds. This is a fully field-based role — you'll spend around 95% of your time out in the community, visiting residents, delivering information and arranging access for contractors. A full UK driving licence and your own vehicle are mandatory, as you'll be covering a 15-mile radius around Leeds city centre. THE ROLE You'll act as the key point of contact between the project team and local residents, ensuring people are informed, heard and supported throughout the works. WHAT YOU'LL BE DOING Visiting residents door-to-door to explain upcoming fire protection works • Delivering letters, notices and appointment cards to properties, • Collecting resident feedback, concerns and access preferences, • Booking and confirming appointments for surveys and contractor visits, • Logging all resident interactions and reporting back to the project team WHAT WE'RE LOOKING FOR • Strong communication skills, • Confident and professional face-to-face, • Experience in customer service, housing, or community engagement (desirable), • Ability to handle difficult conversations calmly and professionally, • Good organisation and able to self-manage a busy field-based schedule, • Basic IT and record-keeping skills, • Full UK driving licence and own vehicle (MANDATORY ABOUT APPROACH PERSONNEL Approach Personnel are a specialist recruitment agency covering construction, utilities and fire protection across the Midlands, Yorkshire, Leeds and the wider UK. We work with leading contractors and pride ourselves on matching the right people to the right roles quickly and efficiently. Approach Personnel acts as an employment business for temporary recruitment

We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Previous exp

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Hightown Housing Association in Hemel Hempstead is seeking an IT Service Delivery Analyst to deliver high-quality first-line IT support across phone, email, and tickets. You will handle incidents, manage user accounts, and assist with system upgrades, while promoting a proactive, customer-focused ap

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This role provides technical support across the business, resolving incidents and service requests while delivering excellent customer serv

This is an on-site position focused on assisting users efficiently, with a commitment to equal opportunities. A leading IT support company in the United Kingdom is seeking a Service Desk Analyst to resolve complex support cases and provide Level 1 and Level 2 support. The ideal candidate has experie

Spectrum IT Recruitment is assisting a large national UK client to hire a Contract Service Desk Lead for an initial 3-6 month on-site assignment in Portsmouth, Hampshire. The role requires working 4 days per week onsite with occasional travel to London head office, and engagement via Umbrella compan

Wavenet is seeking a Service Desk Analyst to join our Wakefield team as the first point of contact for customers, partners and suppliers. You will provide outstanding IT support, manage incidents and requests, and help drive service improvements in a fast-paced environment. The role is permanent, fu

Sellick Partnership is seeking an experienced ICT Service Desk Analyst to join our growing Technology Services team in County Durham. You will provide high-quality 1st and 2nd line IT support for a modern IT environment. You’ll help with incidents, service requests, and projects across Windows dev

Wavenet in Wakefield is seeking a Service Desk Analyst to be the first point of contact for customers, partners and suppliers. You will resolve incidents, manage service requests and contribute to continuous service improvement.

Wavenet Ltd in the United Kingdom is seeking a Technical Lead for their IT Service Desk, responsible for guiding the team in delivering exceptional technical support. The role emphasizes teamwork in an office environment, with benefits including health coverage, 25 days of annual leave, and access t

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

Have previous experience working within an IT Service Desk or Helpdesk environment at Enterprise level, supporting over 800 employees. It's a fantastic opportunity for an ambitious individual looking to further develop their IT career within a growing business operating across multiple UK locations.

This is an exciting opportunity for an experienced IT Support professional to join a busy and dynamic IT Service Desk team on an initial 6-month temporary basis. Previous experience working within an IT Service Desk, IT Support, Helpdesk, Technical Support or similar IT-focused support environment.

Experience within a service desk, helpdesk, or MSP environment. You’ll work within established processes, documentation, and agreed boundaries — not redesigning the service, but making sure it runs properly, consistently, and professionally. You know when to act, when to elevate, and when someth

Interaction Recruitment is seeking a Romanian-Speaking Service Desk Adviser to provide first-line IT support to clients. Full training is provided, plus potential for progression within the growing IT team. The position offers a competitive pay rate of £14.

NHS is seeking an enthusiastic ICT Operations Junior Service Desk Analyst to join the Service Desk team. The role involves handling high volumes of incoming calls, recording details in the IT service management system, and providing basic technical support while collaborating with ICT teams to resol

A technology solutions company in Leeds is seeking a part-time Service Desk Supervisor to oversee daily operations at their busy service desk. Strong customer-facing experience and the ability to communicate clearly in pressured situations are essential. The ideal candidate should be highly organise

Card Factory plc is seeking an IT Service Desk Analyst to be the first point of contact for colleagues and suppliers, providing IT support across phone, email and in person at our Wakefield Support Centre. You will log every query in Halo ITSM, support devices, MS Office, POS and ERP, work with IT t

The role involves leading a team, implementing IT Service Management best practices, and ensuring service delivery aligns with business objectives. The position offers a full-time contract and extensive benefits within a flexible working environment. A leading insurance group in England is seeking a