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Technical Team LeadLocation: Broxbourne, Essex (site-based, with a UK driving licence required for travel between sites/client visits)Job Type : Full-time, PermanentSector: IT Solutions & Cyber Security (Managed Service Provider)Reports To : Head of Service Delivery / Operations ManagerAbout the CompanyOur client is a market-leading IT Solutions and Cyber Security provider, delivering managed IT and security services to a growing base of business customers. Following a sustained period of growth, they are expanding their service delivery team and are looking for an experienced Technical Team Lead to help shape and strengthen their Service Desk function. This is a confidential search; the client's identity will be disclosed to shortlisted candidates.About the RoleWe are seeking an experienced Technical Team Lead to oversee the day-to-day operation of the Service Desk while acting as the senior technical escalation point for complex infrastructure, cloud, and Microsoft 365 issues. The role combines hands-on technical expertise with team leadership and project delivery across a varied client base.Key ResponsibilitiesLead, mentor, and develop Service Desk engineers, ensuring high ticket quality and SLA performance.Act as the senior escalation point for complex 2nd and 3rd line technical incidents and drive root-cause resolution.Plan and deliver infrastructure and migration projects, including P2V/V2V server migrations, Azure migrations, and Microsoft 365 tenant-to-tenant migrations.Manage and support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file services.Support Hyper-V and VMware virtualisation platforms.Administer and troubleshoot Microsoft 365 technologies including Exchange Online, SharePoint, OneDrive, Teams, Entra ID (Azure AD), and Intune.Assist with the design and implementation of Microsoft 365 security and compliance solutions.Support Azure and hybrid cloud environments where required.Lead customer onboarding and technical transition activities for new managed service clients.Maintain technical standards, documentation, knowledge base articles, and best practice procedures.Review and approve technical solutions proposed by junior engineers.Skills & ExperienceProven experience in an MSP environment supporting Microsoft 365, Azure, Windows Server, Active Directory, and virtualisation technologies.Experience delivering infrastructure, migration, and cloud transition projects.Strong understanding of backup, disaster recovery, networking, firewalls, and cyber security best practices.Excellent troubleshooting and communication skills, with the ability to work directly with clients and internal teams.Relevant Microsoft, Azure, VMware, or security certifications are desirable.Full UK driving licence required.What's On OfferA key leadership role within a growing, market-leading IT and cyber security provider.Genuine progression opportunities as the business continues to scale.Exposure to varied projects across M365, Azure, networking and security.Supportive, close-knit team environment with investment in ongoing training and certifications.Competitive salary, dependent on experience.TPBN1_UKTJ

IT Field Engineer \n Location: North London (with travel within M25/Cambridge) \n Salary: £40,000 – £45,000 per annum \n \n About the Role \n We are seeking an experienced IT Field Engineer to join a dynamic London-based team supporting both educational sectors and commercial clients. You will act as the primary on-site engineer, handling complex IT infrastructure work independently, maintaining excellent client relationships, and delivering high-quality solutions. \n This is a hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently. \n \n Key Responsibilities \n Technical Delivery: \n\n • Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites.\n, • Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including firmware, RAID, and OS installations.\n, • Provide on-site support and guidance to schools and other clients, including migrations to Google Workspace for Education and related platforms.\n, • Build, upgrade, and migrate Windows Server environments (2012–2025), covering Active Directory, Group Policy, file and print services, and core server roles.\n, • Perform planned infrastructure upgrades, server replacements, and customer migrations according to project plans, escalating risks as needed.\n, • Attend regular customer visits across London and the South East to deliver projects and resolve technical issues.\n, • Support client relocations, system upgrades, and change requests.\n\n Collaboration & Communication: \n\n • Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers.\n, • Keep clients informed throughout projects, escalating technical risks or issues clearly when additional input is required.\n\n Operational Excellence: \n\n • Maintain accurate documentation for every site visit, including job sheets and asset records.\n, • Ensure adherence to technical standards, health and safety guidelines, and operational procedures.\n, • Manage your tools, test equipment, and vehicle inventory to ensure readiness for each day.\n\n Experience & Knowledge: \n\n • Minimum of 3 years of field-based IT experience, ideally in a managed services or project-driven environment; experience in education is a plus.\n, • Hands-on experience delivering Windows Server installations, upgrades, and migrations (2012–2025), including:\n, • Active Directory, DNS, DHCP, Group Policy (including printer deployment)\n, • Hyper-V and ESXi management\n, • Firewall configuration (SonicWall, WatchGuard, Fortinet, or DrayTek)\n, • Enterprise-grade server hardware (Dell, HPE, or similar)\n, • Strong knowledge of Windows client OS and Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint, Intune, MFA, SSO).\n, • Solid understanding of IP networking, VLANs, and wireless setups; experience with VoIP/UC platforms is advantageous.\n\n \n Qualifications & Certifications \n\n • Vendor or manufacturer certifications are desirable (Microsoft, CompTIA, Cisco, etc.).\n, • Full UK driving licence required.\n\n \n Personal Attributes \n\n • Professional, reliable, and confident working directly with clients.\n, • Self-sufficient and organized, able to manage workloads independently and escalate when necessary.\n, • Adaptable to different environments, customers, and technologies.\n, • Excellent time management with a commitment to quality delivery.\n, • Willingness to travel across London and the South East, with flexibility for project requirements.\n\n \n This Role May Not Be the Right Fit If… \n\n • Your experience has been limited to service desk or remote support roles without regular on-site infrastructure work.\n, • You lack hands-on experience building, upgrading, or migrating Windows Server environments in the field.\n, • You are not comfortable leading on-site projects and communicating directly with clients.\n\n

3 Line IT Support Engineer - Hertford (2 days WFH) - MSP - up to £42K (DOE) \n Due to continued growth, a leading Microsoft Gold Partner based in Hertford is looking for a 3 Line IT Support Engineer to join the team. \n As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. You'll be joining an expanding, proactive, and strongly motivated team, as well as an opportunity to excel your career transformation. \n Key Skills required: \n\n • Windows Server 2022/2019/2016, OS 11/10\n, • Office 365 & SharePoint administration\n, • Microsoft Exchange\n, • Virtualisation Technologies (VMware ESXi, Hyper-V)\n, • Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop)\n, • Remote Monitoring & Management (RMM) technology e.g. Datto, N-Able\n, • Experience with Security technologies i.e. DLP\n, • Backup Technologies\n, • Ideally previous MSP experience / customer facing role\n\n Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous. \n The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant. \n As the 3 Line IT Support Engineer, you will have: \n\n • Strong communication skills, both face to face and over the telephone\n, • Proficient in delivery accurate and clear reports to end users and management tiers\n, • Background in client admin and support\n, • Knowledgeable in network and server admininistration and support\n, • Ability to provide a secure, high-performance, reliable service to sophisticated and demanding end users\n, • Willing to assist the Service Desk Management team as needed\n, • Actively contribute by sharing skills and experience with the team.\n\n Company benefits include: \n\n • Starting salary £38K-£42K DOE\n, • 25 days annual leave + bank holiday\n, • Hybrid Working (2 days WFH)\n, • Company pension scheme\n, • Private healthcare\n, • Plus much more\n\n Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com \n \n \n Key words: Windows Server, 3rd Line IT Support, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Hertford, Hertfordshire, stevenage, ware \n Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment. \n \n

An exciting opportunity has arisen for an experienced IT Support Technician to join a successful multi-billion-dollar global business based in Hertfordshire. Working as part of a busy IT team, you'll provide high-quality first and second-line technical support to users across the business. This is an excellent opportunity for a customer-focused IT professional with at least two years' experience who enjoys problem-solving, working with Microsoft technologies and delivering a great user experience. The Role Reporting into the Global Infrastructure Manager, you will help ensure users receive an efficient, responsive and professional IT support service. Key responsibilities will include:\n\n • Investigating and resolving first and second-line IT service desk tickets, escalating to third-party software suppliers where required.\n, • Logging, categorising and prioritising incidents and requests in line with agreed service standards.\n, • Installing, configuring and supporting laptops, PCs, printers, peripherals and mobile devices.\n, • Supporting Microsoft technologies including Windows, Microsoft 365, Active Directory, Exchange Online and Entra ID.\n, • Planning and coordinating desktop hardware and software installations, maintenance and upgrades while minimising disruption to users.\n, • Administering, maintaining and documenting IT systems to support continual service improvement.\n, • Maintaining the internal IT knowledge base, including technical documentation, user guides and knowledge articles.\n, • Delivering user training to help colleagues get the most from the company's technology and software.\n, • Ensuring adherence to IT security, access management and change procedures.\n, • Promoting compliance with IT acceptable-use and security policies, GDPR, the company's Code of Conduct and relevant legislation.\n, • Supporting the wider IT team with additional projects and responsibilities as required.\n About You We are looking for someone who combines strong technical knowledge with excellent customer service and communication skills.Ideally, you will have:\n\n, • 2+ years' experience within a similar IT support, Service Desk or Technical Support role.\n, • Good working knowledge of Windows, Microsoft 365, Active Directory, Exchange Online and Entra ID.\n, • Experience installing and supporting laptops, PCs, printers and peripherals within a networked business environment.\n, • Experience setting up and configuring mobile devices.\n, • Experience using ITIL-based service desk/helpdesk systems.\n, • The ability to produce clear systems and technical documentation.\n, • Strong troubleshooting and problem-solving skills.\n, • Excellent interpersonal and communication skills.\n, • A highly customer-focused approach, supporting both internal and external customers.\n, • Strong organisational skills and the ability to prioritise effectively in a busy environment.\n, • A flexible and proactive approach to your work.\n Relevant qualifications such as CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate, BTEC Level 3 System Support or similar IT qualifications would be advantageous. What's on Offer?\n\n, • Working hours of 9:00am-5:30pm during probation, moving to 8:00am-4:30pm following successful completion of probation, with a one-hour lunch break.\n, • 25 days' annual holiday, increasing to 27 days after five years' service and 30 days after ten years.\n, • Optional private healthcare scheme and cash plan.\n, • Death in service insurance following successful completion of the six-month probation period.\n, • The opportunity to join a successful, established global organisation and develop your technical experience within a busy IT environment.\n If you're an experienced, committed and eager IT support professional who enjoys solving technical problems, supporting users and delivering excellent customer service, we'd love to hear from you.

Senior IT Technician - MSPHertford | 3 Days Onsite, 2 WFH£35,000-£40,000 DOE + Benefits \n A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work. \n What You'll Be Doing:\n\n • Deliver 2nd/3rd line support across client systems-remotely and onsite.\n, • Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365.\n, • Configure and manage virtualised environments (Hyper-V, VMware).\n, • Perform server patching, system updates, and software rollouts.\n, • Support LAN/WAN setups, VPNs, and network infrastructure.\n, • Maintain IT security, backups, and disaster recovery solutions.\n, • Assist with infrastructure upgrades and new tech implementations.\n, • Maintain accurate technical documentation and asset records.\n, • Provide guidance on cybersecurity and IT best practices.\nWhat You'll Bring:\n\n, • Proven experience in a 2nd/3rd line support role within an MSP.\n, • Strong knowledge of Windows Server, Microsoft 365, and virtualisation platforms.\n, • Solid understanding of networking (TCP/IP, DNS, DHCP, VPN).\n, • Familiarity with backup solutions, RMM tools, and IT security practices.\n, • Excellent troubleshooting and communication skills.\n, • Ability to work independently and manage multiple priorities.\n, • Full UK driving licence and access to a vehicle.\n, • Relevant certifications (e.g. CompTIA, Microsoft, Azure Fundamentals) are a plus.\nWhat's on Offer:\n\n, • Starting salary from £35,000-£40,000 (depending on experience)\n, • Hybrid working: 3 days in the office, 2 days from home\n, • 25 days holiday + bank holidays\n, • 10% discretionary bonus\n, • Healthcare scheme membership\n, • Pension scheme\n, • Ongoing training and certification support\n, • A friendly, supportive team in a modern office environment\n\n If you're ready to take the next step in your IT career with a people-first MSP that values technical excellence and team culture, we'd love to hear from you. \n Interested? Don't worry if your current CV isn't up to date - please reach out to gianluca (at) circle recruitment (dot) com for a confidential chat. \n \n Key words: Windows Server, Microsoft, Office 365, Azure, IT Support, It infrastructure, service desk, MSP, IT Managed Services, Hertford, Hertfordshire, Welwyn garden city, luton, stevenage, enfield, barnet \n Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment. \n \n

We have an excellent opportunity to join a multi-billion-dollar company based near Broxbourne. We are looking for a highly customer focused Technical Support Analyst, eager to join a busy team in a fast-moving business, with excellent interpersonal skills. This would ideally suit somebody who has been in a similar role for 2+ years. What’s in it for you? • Salary: up to £32k, • Hours: 9am-5.30pm during 6-month probation, moving to 8am-4:30pm after probation, • 25 days holiday, increasing with length of service (plus 1.5 extra days between Christmas & New Year), • Private health scheme, • Pension scheme, • Cash plan (optional) – Medicash, • Death in service benefit Key responsibilities: • Investigate and progress first and second-line IT service desk tasks from users and third-party software suppliers through to resolution, • Ensuring that all users are aware of and comply with policies, regulations, code of conduct, and the misuse act, • Administer, maintain and document the IT systems to ensure continual improvements in service, • Maintain the internal IT knowledge base of technical and user documentation to provide up to date and informative content, • Deliver user training to promote and maximise the utilisation of infrastructure and software facilities, • Plan, coordinate and manage the installation, maintenance and upgrade of all desktop hardware (including laptops) and software ensuring that changes are implemented with minimal disruption, • Undertake any other relevant responsibilities, as directed by your line manager, • Log, categorise, prioritise and resolve tickets using agreed processes, knowledge articles and service standards, • Adherence to security, access and change procedures Person specific: • 2 years+ in a similar environment, • Sound knowledge of commercial software applications including Microsoft technologies (Windows, Office 365, Active Directory, Exchange Online, Entra ID) and infrastructure products and applying them to a business environment, • CompTIA A+, • Microsoft 365 Certified: Endpoint Administrator Associate, • CT BTEC Level 3 System Support, • First Line Analyst experience, • Excellent IT skills and experience in installing and supporting laptops, PCs, printers and peripherals in a networked environment, • Experience in the setup and configuration of mobile devices, • Experience in writing systems documentation, • Experience with utilising ITIL / Helpdesk systems, • Excellent communication and customer service skills, both internally and externally, • Excellent organisational skills, • Flexible approach Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted

VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We're looking for an experienced ICT Infrastructure Operations Engineer to join our 3rd Line Infrastructure Operations team. The primary focus of this role is providing expert 3rd Line infrastructure support, ensuring the stability, security and performance of our ICT environment. You'll act as a technical escalation point for complex incidents, maintain critical infrastructure and support the delivery of infrastructure projects. Alongside your operational responsibilities, you'll play a key role in driving automation across the Infrastructure Operations team. You'll identify opportunities to reduce manual effort, improve operational efficiency and develop automation solutions that enhance the way we deliver IT services. Please note that this is a permanent role based onsite at our Hoddesdon office. About our role 3rd Line Infrastructure Operations Provide expert 3rd Line support across the ICT infrastructure estate. Act as the escalation point for complex incidents, service requests and technical issues. Monitor, maintain and support Microsoft cloud and on-premise infrastructure. Perform infrastructure maintenance, upgrades and patching to ensure systems remain secure and compliant. Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement.Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create and maintain automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement.Collaboration Work closely with Service Desk, Infrastructure Operations, Field Services and Project teams. Provide technical guidance and mentoring where appropriate. Produce clear technical documentation and support knowledge sharing across the team. About you You're an experienced Infrastructure Engineer with a strong background in 2nd and 3rd Line support. You enjoy troubleshooting complex technical issues, take ownership of problems and are passionate about improving services through automation and continual improvement. You'll have: Demonstrable experience in 2nd and 3rd Line Infrastructure Support. Strong experience supporting Microsoft 365, Windows Server, Azure and Intune. Excellent PowerShell scripting skills, with experience automating operational tasks. Experience with Microsoft Power Automate and/or the Power Platform. Experience managing Active Directory and Microsoft Entra ID. Knowledge of endpoint management, device deployment and configuration. Experience working within ITIL-based support environments. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management skills. A proactive approach with a passion for continual improvement.Desirable Skills Python or Bash scripting. Microsoft Graph API. Azure Automation or Azure Functions. Infrastructure as Code (Ansible, Terraform or similar). Experience with monitoring and alerting platforms. Experience supporting virtualisation technologies. Knowledge of CI/CD principles and DevOps practices. Project delivery experience.If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Flexible working opportunities Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP serviceFairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all. #LI-KP2

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. Our client are seeking a highly skilled and proactive Service Desk Team Lea. This is an onsite role working 4 days per week in the Portsmouth, Hampshire offi

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

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Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

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JDR Recruitment are recruiting for a Warehouse Operative / FLT driver to join our client based in Middlewich CW10 This is a fantastic opportunity to our client who is growing business, this position is temporary to permanent Location: Middlewich CW10 Salary: £13. Contract Type: Temporary to permane

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