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Title: AV Technical Support EngineerLocation: West YorkshireSalary: £28,000 - £35,000 per annumHours: Full Time, Permanent - Monday to Friday Are you an experienced AV professional who enjoys solving technical problems but is ready for a role that offers more time behind the desk and less time travelling from site to site? We are recruiting on behalf of a successful specialist technology business that delivers professional AV and collaboration solutions to customers across a range of sectors. They're looking for an AV Technical Support Engineer to join their team and provide remote technical support, troubleshooting and guidance to customers. This is predominantly a desk based role, with occasional travel to customer sites when additional hands on support is required. It could be an ideal move for someone currently working as an AV Installation Engineer, AV Service Engineer, AV Field Engineer or AV Technician who has built strong technical knowledge on the tools and is now looking for a better work life balance without stepping away from the AV industry.What will you be doing? You'll become a key technical point of contact for customers, using your existing AV knowledge to diagnose issues, provide solutions and ensure systems remain operational. Your day to day responsibilities will include:\n\n • Providing remote technical support to customers experiencing AV and collaboration technology issues.\n, • Troubleshooting systems, identifying faults and working methodically through problems to reach effective solutions.\n, • Supporting customers with equipment, connectivity, configuration and system-related queries.\n, • Taking ownership of support cases from initial diagnosis through to resolution.\n, • Using your practical AV knowledge to understand issues that may otherwise be difficult to diagnose remotely.\n, • Working with customers to talk through technical issues clearly and confidently, sometimes supporting non-technical users.\n, • Liaising with internal technical teams, suppliers and manufacturers where further investigation or escalation is required.\n, • Maintaining accurate records of support cases, technical issues and resolutions.\n, • Carrying out proactive system checks and preventative maintenance where required.\n, • Supporting system implementations, customer onboarding and technical improvement projects.\n, • Attending customer sites on an ad-hoc basis where an issue requires additional hands-on technical support.\nWhat experience do you need? We're not necessarily looking for someone who has spent their career in a technical support centre. Your AV knowledge is what matters. You could have gained your experience through AV installation, commissioning, service, field engineering or technical support, but you'll need a good understanding of AV technology and the confidence to troubleshoot technical issues. Ideally, you'll have:\n\n, • Previous experience working within the AV / audio visual industry.\n, • Practical experience installing, configuring, servicing or troubleshooting AV equipment and systems.\n, • The ability to understand technical issues and work logically towards a solution.\n, • Good knowledge of workplace AV and/or collaboration technology.\n, • Strong customer service and communication skills.\n, • The confidence to provide technical support remotely and talk customers through solutions.\n, • Good organisation and the ability to manage multiple support cases.\n, • A willingness to travel occasionally to customer sites when required.\nWhy make the move? This is an opportunity to take the technical knowledge you've built in the AV industry and use it in a role that offers a more balanced working week. You'll still be working with interesting AV and collaboration technology and solving genuine technical challenges, but without the expectation of being permanently out on the road. You'll also receive:\n\n, • £28,000 - £35,000 salary\n, • Monday - Friday working hours\n, • Predominantly desk-based / remote technical support\n, • Occasional ad-hoc customer site visits\n, • Exposure to a wide range of AV and collaboration technologies\n, • Ongoing technical training and development\n, • The opportunity to progress within a specialist technology business\n, • A supportive and collaborative technical team\nApply now or get in touch with our team for a confidential conversation about the opportunity.Our GuaranteeThank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.We are committed to supporting equal opportunities and prohibit discrimination or harassment of any kind based on protected characteristics.

We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. \n Key Skills and Experience (not all essential) \n\n • Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge.\n, • Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration\n, • Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.)\n, • Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols\n, • Networking skills e.g. LAN/WAN/VPN support\n, • Windows server and desktop and virtualisation technologies\n, • SAP or any other ERP experience would be beneficial\n, • Motivated individual with a positive ‘can do’ attitude and a great team player\n, • Good analytical, problem solving and communication skills\n, • Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods\n, • Works well under pressure and can multi-task\n, • The ideal candidate will also hold a full clean driving licence as travel between group sites may be required.\n\n These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential, applicants must be a British Citizen or have a valid work visa. \n This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available. \n Please apply today to be considered and we will contact you to discuss the opportunity further if you are shortlisted.

Location: Dewsbury (with frequent UK travel).An established business is looking for an IT Support Technician to join their IT team based in Dewsbury.You'll take ownership of first line support while also assisting the IT service desk with second line support.This is a genuine development role, offe

Card Factory plc is seeking an IT Service Desk Analyst to be the first point of contact for colleagues and suppliers, providing IT support across phone, email and in person at our Wakefield Support Centre. You will log every query in Halo ITSM, support devices, MS Office, POS and ERP, work with IT t

Line Support / Service Desk Analyst / IT Support – based in Wakefield. Strong communication skills, logical troubleshooting, resourcefulness, growth mindset, and ambition to advance within IT. The role operates Monday to Friday, supporting hybrid end users.

Wavenet is seeking a Service Desk Analyst to join our Wakefield team as the first point of contact for customers, partners and suppliers. You will provide outstanding IT support, manage incidents and requests, and help drive service improvements in a fast-paced environment.

Wavenet in Wakefield is seeking a Service Desk Analyst to be the first point of contact for customers, partners and suppliers. You will resolve incidents, manage service requests and contribute to continuous service improvement.

The Thrive Hive is seeking an IT Support Technician to join its team in Dewsbury, with frequent UK travel to depot sites. You will take ownership of first line support while assisting the IT service desk with second line support, in a genuine development role designed to upskill alongside an establi

ManpowerGroup is partnering with a well-established and growing Managed Service Provider (MSP) based in Morley, Leeds, to recruit an experienced Senior IT Support Technician. If you're passionate about technology, enjoy solving a wide variety of IT challenges, and thrive in a fast-paced MSP environment, this could be the perfect next step in your career. You'll be joining a supportive team where no two days are the same, working with a broad range of clients and technologies while continuing to develop your technical expertise. Location: Morley, Leeds Hours: Monday to Friday, 8:45am - 5:15pm Fully Office Based Salary: Up to £30,000 DOE Training & Career Development Opportunities Why Join? Exposure to a diverse range of technologies and client environments Ongoing training and career development opportunities Supportive and collaborative team culture Opportunity to strengthen your cloud, networking, and infrastructure skills Varied workload where you'll genuinely make an impact The Role As a Senior IT Support Technician, you'll provide technical support to a wide range of business clients, helping to troubleshoot, resolve, and escalate IT issues where required. You'll be responsible for delivering excellent customer service while supporting technologies including Microsoft 365, Windows Server, networking infrastructure, cloud solutions, and end-user systems. Key Responsibilities Providing 2nd line technical support across desktop, server, and cloud environments Troubleshooting and resolving issues relating to Microsoft 365, Exchange, Teams, SharePoint, Azure AD, and Intune Supporting Windows Server environments Diagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routing Managing support tickets and system alerts through the helpdesk platform Keeping customers informed with clear and professional communication throughout the resolution process Escalating more complex incidents to senior engineers when required Maintaining accurate documentation and ticket updates What We're Looking For Essential Previous experience working within a Managed Service Provider (MSP) environment Minimum 4-5 years' experience in an IT Support, Service Desk, or Infrastructure Support role Strong Microsoft 365 administration and support experience Experience supporting Windows Server environments Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts Excellent troubleshooting and problem-solving abilities Strong communication and customer service skills Ability to prioritise workload and manage multiple support requests Desirable Experience with Azure services Intune and Endpoint Management knowledge Exposure to backup and disaster recovery solutions Relevant Microsoft or networking certifications Please note: Due to the nature of the client environment, previous MSP experience is essential for this role. Interested? Apply via Manpower today or contact:Arsalan Mohammed (phone number removed) / (phone number removed) If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

IT Support Technician Location: Dewsbury (with frequent UK travel) An established business is looking for an IT Support Technician to join their IT team based in Dewsbury. You'll take ownership of first line support while also assisting the IT service desk with second line support. This is a genuine development role, offering the successful candidate the opportunity to upskill and grow alongside an established team. Please note the position involves frequent travel across the UK to depot sites. Key Responsibilities • Support end users via helpdesk tools and telephone, • Configuration and implementation of hardware and software, • Liaise with third party software and hardware support companies, • Contribute to the development and documentation of solutions, processes and procedures, • Laptop builds and repairs, • Administration of the mobile phone suite What You'll Need • Experience of building and repairing laptops, • Prior experience across both 1st and 2nd line support, • Any experience of Microsoft 365 or Active Directory, • Strong stakeholder management skills, • Ability to work independently, • Willingness and ability to travel across the UK What's on Offer • A competitive basic salary and package, • Great health and wellbeing packages, • A strong pension scheme This is an urgent requirement, so early applications are encouraged. Apply now or get in touch for a confidential conversation

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

DJH in the United Kingdom is hiring a Tier 2 IT Service Desk Engineer to deliver high-quality technical support across the business. Candidates should have enterprise-level service desk experience and strong customer service skills. This position may require UK-wide travel and site visits.

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Solus - an Aviva company is seeking a 1st Line IT Engineer to join the Service Desk, supporting 2,500+ users across 40+ sites. You’ll work closely with 1st, 2nd and IT Field Engineers, contribute to onboarding/offboarding, and help improve processes with documentation and knowledge sharing,. The r

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Ministry of Justice in the United Kingdom is seeking a Service Desk Analyst to support the Judicial Digital Services. You will work within a small, welcoming team, collaborating with colleagues and external suppliers to improve service quality while ensuring end-user. You will respond to incidents a

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Solus Accident Repair Centres in the United Kingdom is seeking a 1st Line IT Engineer to join our Service Desk, the first point of contact for over 2,500 users across 40+ sites. Join a collaborative team using Microsoft 365, Azure, Intune and HaloITSM, with varied work across hardware, software and

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire. Ideal candidates have 1-3 years in IT support, strong communication skills, and a passion for technology. The company promotes a hybrid working model, offers ongoing training, and values internal career progression

Solus - an Aviva company is seeking a 1st Line IT Engineer to join our Service Desk, serving 2,500+ users across 40+ sites. You will work with Microsoft 365, Azure, Intune and HaloITSM, handling hardware, software, and networking issues with a focus on reliable service delivery. Training and growth

The role is based in Leeds City Centre on-site 4 days a week, with flexible core hours from 8am to 6pm. It offers exposure to varied IT requests within a well-established team. Brabners is seeking a Service Delivery Analyst to join the Leeds City Centre IT function.

Leeds is seeking a Service Desk Manager to lead the day-to-day operation of the Service Desk and drive high SLA performance. You’ll coach a high-performing team, manage incidents, and collaborate with IT to ensure continuous improvement and a patient-centric digital service. This role offers hybri

You will drive ITIL-based incident, problem and change processes, monitor SLAs/KPIs, and partner with infrastructure, applications and security teams to continuously improve service delivery across sites. Prize Placements is seeking an IT Service Desk Team Leader to head the service desk function in

This is a great opportunity to continue their career within a well-established IT function and act as the first point of contact to all colleagues with their IT queries. Previous experience within an IT Service Desk is essential. If you're looking to establish your career within IT and gain exposure

NHS is seeking an enthusiastic ICT Operations Junior Service Desk Analyst to join the Service Desk team. The role involves handling high volumes of incoming calls, recording details in the IT service management system, and providing basic technical support while collaborating with ICT teams to resol

This role offers a competitive salary, bonus opportunity, and a strong path for developing IT skills within a supportive Aviva-backed network. Solus Accident Repair Centres is seeking a 1st Line IT Engineer to join our Service Desk, supporting 2,500+ users across 40+ sites and managing the in-house

Breedon Holdings LTD is seeking an IT Service Desk Manager to oversee the efficient operation of the IT Service Desk across the business. The role requires strong communication, leadership, and technical awareness of IT infrastructure, with a focus on delivering consistent service excellence and col

Pharmacy2U | Certified B Corp in Leeds is seeking a Service Desk Manager to lead the IT service desk, shape SLA delivery and drive continuous improvement. This hybrid role offers a core-hours pattern, 09:30-16:00, and extensive benefits including pension, private health care and CPD opportunities. Y

This is an exciting opportunity for someone to complement our existing IT Service Desk team - dedicated to always providing an excellent IT service to our internal customers. Preferable minimum 3-years previous experience working in a busy IT Service Desk environment, ideally on a technical service

Aviva plc is seeking an IT Customer Service Analyst to join the IT Service Desk on a 6-month temporary basis. You will gain exposure to a broad range of technologies in a large enterprise environment, with responsibilities including incident logging, troubleshooting, remote support, and collaboratio

Join a collaborative team focusing on Microsoft 365, Azure and HaloITSM, with opportunities to expand your skills as the Service Desk grows. Solus Accident Repair Centres is seeking a 1st Line IT Engineer to join our Service Desk. You will be the first point of contact for 2,500+ users across 40+ si

A financial services provider in Leeds is seeking an IT Service Desk Analyst to join their team. Candidates should have a minimum of 3 years' experience in a similar environment, strong customer service skills, and familiarity with Microsoft products. Benefits include a pension plan, private medical

DGH Recruitment is seeking an IT Service Desk Analyst to join a Leeds-based legal and financial service provider. You will be the primary point of contact within the IT Service Desk, ensuring a professional level of support. This permanent role requires excellent customer service skills and the abil

Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues. A competitive compensation package and various employee perks are offered. A leading technology provider in the financial servic

The ideal candidate has prior experience in a First Line Service Desk, strong Microsoft 365 administration skills, experience with IT ticketing systems, and a customer-focused approach with a commitment to. Key Recruitment Ltd in Waterlooville is recruiting a permanent full-time IT Service Desk Anal

Have previous experience working within an IT Service Desk or Helpdesk environment at Enterprise level, supporting over 800 employees. It's a fantastic opportunity for an ambitious individual looking to further develop their IT career within a growing business operating across multiple UK locations.

Sellick Partnership is seeking an experienced ICT Service Desk Analyst to join our growing Technology Services team in County Durham. You will provide high-quality 1st and 2nd line IT support for a modern IT environment. You’ll help with incidents, service requests, and projects across Windows dev

Experience within a service desk, helpdesk, or MSP environment. You know when to act, when to elevate, and when something sits outside your remit - and you’re comfortable working within defined guardrails. Familiarity with tools such as Halo PSA, IT Glue, 3CX, & Pax8.

A technology solutions company in Leeds is seeking a part-time Service Desk Supervisor to oversee daily operations at their busy service desk. Strong customer-facing experience and the ability to communicate clearly in pressured situations are essential. The ideal candidate should be highly organise

Spectrum IT Recruitment is assisting a large national UK client to hire a Contract Service Desk Lead for an initial 3-6 month on-site assignment in Portsmouth, Hampshire. The role requires working 4 days per week onsite with occasional travel to London head office, and engagement via Umbrella compan

Hightown Housing Association in Hemel Hempstead is seeking an IT Service Delivery Analyst to deliver high-quality first-line IT support across phone, email, and tickets. You will handle incidents, manage user accounts, and assist with system upgrades, while promoting a proactive, customer-focused ap

Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This role provides technical support across the business, resolving incidents and service requests while delivering excellent customer serv

This is an on-site position focused on assisting users efficiently, with a commitment to equal opportunities. A leading IT support company in the United Kingdom is seeking a Service Desk Analyst to resolve complex support cases and provide Level 1 and Level 2 support. The ideal candidate has experie

The role involves leading a team, implementing IT Service Management best practices, and ensuring service delivery aligns with business objectives. The position offers a full-time contract and extensive benefits within a flexible working environment. A leading insurance group in England is seeking a

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

Hazlewoods, one of the Southwest's leading independent chartered accountants, invites applications for a Service Desk Analyst to join our IT team. Based across Gloucestershire, Bristol and Cardiff, you will deliver friendly 1st and 2nd line support, manage tickets and assist with onboarding and indu

Re Resource Group in Gloucestershire is seeking a Service Desk Analyst on a 3-month contract. You will provide first-line IT support, log and resolve incidents, and assist users with hardware/software and access issues. You will liaise with technical teams and suppliers, contribute to IT projects, a