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R13 Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team. \n This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service and problem-solving are at the heart of everything they do. Supporting a specialist software platform, you will play a key role in delivering a high-quality experience to clients while developing valuable technical and client-servicing skills. \n Full-time, Monday to Friday hours with hybrid working available. Salary offered is circa. £26,000. Full product training will be provided, making this a fantastic opportunity for someone who is passionate about technology and customer support and wants to build a long-term career within a growing IT business. \n The Company \n This forward-thinking technology business develops and delivers specialist software solutions to their clients. With a strong focus on innovation, collaboration and client success, they offer excellent long-term development opportunities within a supportive and people-focused working environment. \n Benefits \n\n • Hybrid working opportunities\n, • Pension scheme\n, • Ongoing training and development\n, • Clear career progression opportunities\n, • Supportive and collaborative team environment\n, • Exposure to cutting-edge technologies and projects\n\n The Day to Day \n\n • Providing first-line remote support to software users and clients.\n, • Logging and managing incidents and service requests via the ticketing system.\n, • Investigating and troubleshooting technical issues using internal and external resources.\n, • Prioritising support tickets based on urgency and impact.\n, • Escalating more complex issues to specialist teams where required.\n, • Maintaining accurate documentation and updating records clearly and consistently.\n, • Providing timely updates to clients and internal stakeholders.\n, • Supporting user onboarding/offboarding and access management processes.\n, • Assisting with password resets, account amendments and user administration.\n, • Contributing to knowledge base documentation and process improvements.\n, • Ensuring compliance with internal security and operational procedures.\n\n You Will Have / Be \n\n • Previous experience within a customer service, service desk or helpdesk position.\n, • Excellent communication skills, both written and verbal.\n, • Strong customer service and relationship-building abilities.\n, • Good IT literacy, including Office 365.\n, • Strong organisational skills and attention to detail.\n, • Ability to prioritise workload and manage multiple tasks effectively.\n, • A proactive and positive approach to problem-solving.\n, • Comfortable working in a fast-paced and evolving environment.\n\n How to Apply \n To hear more details about this fantastic opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days upon initial submission of your CV, please assume you have been unsuccessful on this occasion. \n \n \n

R13 Recruitment are proud to be partnering with a growing, technology-led organisation in their search for an Installations Engineer to join their Norwich-based team. \n This is an excellent opportunity for someone looking to take the next step in their IT career. Whether you're currently working in 2nd or 3rd Line Support, or maybe balancing support with occasional installation projects, this role offers the chance to transition into a dedicated installations position with training and support provided. \n You'll work alongside an experienced team, gaining hands-on exposure to a wide variety of client projects, from workstation deployments through to larger infrastructure rollouts. If you're technically minded, enjoy getting out from behind the desk and are keen to build a career delivering IT solutions on-site, this could offer the right career path. \n Working hours are Monday to Friday, 39hrs per week, with occasional out-of-hours work (time back in lieu provided). The role is based from the Norwich office with travel to client sites both locally and more infrequently across the UK. \n Please note that a full UK driving licence is essential, and occasional overnight stays will be required. \n The Company \n This organisation delivers a comprehensive range of IT solutions to SME clients across the UK. With an excellent reputation for customer service and technical expertise, they support businesses with everything from IT infrastructure and networking to cloud and connectivity solutions. \n Joining the team means becoming part of a supportive business that genuinely invests in developing its people, providing the training and experience needed to build a long-term career in IT installations. \n The Benefits: \n\n • Competitive salary\n, • 25 days holiday + bank holidays\n, • Private medical cover\n, • Pension scheme\n, • Gym membership\n, • Cycle to work scheme\n, • Employee Assistance Programme\n, • Time off in lieu (TOIL) for out-of-hours work\n, • Ongoing training and development opportunities\n\n The Day to Day \n\n • Assisting with and delivering IT installation projects for clients across the UK.\n, • Installing and configuring PCs, laptops, monitors and networking equipment.\n, • Supporting Microsoft 365 and Azure environments.\n, • Setting up user devices and IT infrastructure.\n, • Assisting with network installations, including wireless access points and structured cabling.\n, • Supporting AV and telephony installations where required.\n, • Project planning scope of works\n, • Travelling to client sites to complete installations and project work.\n, • Working closely with experienced engineers to develop your technical knowledge.\n, • Delivering a professional, customer-focused service on every project.\n, • Taking increasing ownership of projects as your experience grows.\n\n You Will Have/Be \n\n • Experience within an IT support role, at 2nd or 3rd Line level, or exposure to both support and installations.\n, • An MSP background would be advantageous but not essential.\n, • Good knowledge of Windows operating systems, Microsoft 365 and basic networking principles.\n, • An interest in infrastructure, hardware and project-based IT work.\n, • A proactive approach with a willingness to learn new technologies.\n, • Strong problem-solving skills and the confidence to work through technical challenges.\n, • Excellent communication skills and the ability to build positive relationships with clients.\n, • A full UK driving licence.\n\n How to Apply \n To hear more details about this fantastic opportunity please email your CV to Rebecca Headden – Business Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful. \n For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.

IT Service Desk Analyst - NHS \n \n Location: Norwich - Hybrid Working \n Contract: Initially 3-6 months \n Day Rate: £110 per day \n IR35: Inside IR35 \n Hours: 37.5 hours per week, Monday-Friday \n Shifts: Between 08:00-18:00 \n Start: ASAP \n \n We are recruiting for an experienced IT Service Desk Analyst to join the Digital Services function of a large NHS community healthcare organisation. \n \n The role will provide first-line technical support to clinical and corporate users, acting as the first point of contact for IT incidents, service requests and technical queries. \n \n Key Responsibilities \n ·Provide first-line technical support for hardware, software, application and network incidents. \n ·Log, classify, prioritise and manage incidents and service requests. \n ·Troubleshoot issues remotely and provide first-time fixes wherever possible. \n ·Install and configure desktop software. \n ·Administer user accounts and system access in line with security policies. \n ·Escalate unresolved incidents to appropriate specialist support teams. \n ·Provide clear technical advice and guidance to users with varying levels of IT knowledge. \n ·Maintain accurate service desk records and documentation. \n \n Essential Experience \n ·Previous experience working within an IT Service Desk, IT support or similar customer-focused technical support environment. \n ·Working knowledge of Microsoft 365 and Windows 10/11. \n ·Experience handling and troubleshooting IT incidents and service requests. \n ·Strong customer service and telephone support skills. \n ·Good technical problem-solving and analytical skills. \n ·Excellent written and verbal communication skills. \n ·ITIL Service Management knowledge or equivalent experience is advantageous. \n \n Important Information \n ·Applicants must be UK residents \n ·No visa sponsorship is available for this role \n ·This role is hybrid, with no fully remote option \n ·Salt contact: Robert Sprigens, \n \n *Rates depend on experience and client requirements

IT Service Desk Analyst \n Location: NorwichContract Type: TemporaryHourly Rate: £17.21 p/h, paid to UmbrellaContract Length: 3 months intially Working Pattern: Full Time, 37.5 hours per week \n Our client, a reputable organisation within the public services sector, is seeking a dedicated IT Service Desk Analyst to join their Digital Services team. This is an excellent opportunity for individuals looking to contribute to a customer-focused environment while providing essential IT support. \n Key Responsibilities: \n\n • Serve as the primary point of contact for IT-related incidents, service requests, and queries, catering to both clinical and corporate customers.\n, • Collaborate effectively with the Service Desk team to act as an interface between the business and support teams, ensuring a seamless service experience.\n, • Support over 3,000 customers and manage a significant volume of technical hardware, achieving a first-time fix rate for approximately 4,500 calls each month.\n, • Accurately detect, record, classify, and prioritise all IT incidents and tasks in accordance with established Service Desk standards.\n, • Investigate and diagnose incidents via first-line telephony support, providing effective resolutions for hardware, software, application, and network issues.\n, • Maintain data quality and integrity within the Digital Services call management system, ensuring all IT incidents and requests are documented appropriately.\n, • Liaise with third-party suppliers to resolve faults or implement identified workarounds on tailored or national systems.\n, • Provide training and technical advice for "how to" queries from customers, enhancing their understanding and use of IT services.\n, • Continuously monitor and track incidents, escalating issues as necessary to ensure compliance with Service Level Agreements.\n\n \n Qualifications and Experience: \n\n • Essential: BTEC, Diploma, or equivalent qualification.\n, • Proven experience in a customer service environment, delivering exceptional customer-focused service, managing expectations, and resolving conflicts.\n, • Working knowledge of Microsoft Office 365 and Windows Operating Systems (10/11).\n, • Experience in a call centre, IT department, or Service Desk environment, demonstrating effective call handling and customer communication skills.\n, • Desirable: Service Desk Institute Analyst certification or equivalent, ITIL Service Management foundation certification.\n\n \n Skills and Attributes: \n\n • Public Sector experience advantageous\n, • Strong problem-solving skills with a logical approach to troubleshooting.\n, • Excellent communication abilities, both verbal and written, with the capacity to adjust the communication style according to the audience's technical level.\n, • Good keyboard skills, attention to detail, and the ability to prioritise workloads in line with Service Level Agreements.\n, • A self-motivated, flexible individual with a positive attitude and a commitment to maintaining high standards of service.\n\n \n \n Application Process: \n Interested candidates are encouraged to apply promptly, as this role presents a fantastic opportunity to join a forward-thinking organisation committed to delivering quality services within the public sector. \n \n \n Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.About JLLWe're JLL-a leading professional services and investment management firm specialising in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we're honoured to be recognised with awards for our success by organisations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements below. We're interested in getting to know you and what you bring to the table!We are looking for an Assistant Property Accountant to join our Property Accounting team within Financial Management in Norwich. You'll play a vital role in reporting and maintaining financial controls. You'll produce insightful reports, ensuring accuracy and compliance with regulations. You'll engage with structured learning and training to support your ongoing development. But it doesn't stop there. You'll also collaborate with finance and surveyors, building strong relationships and resolving any issues that arise. Your work will be critical to creating an industry leading Financial Management team, positioning us as a 'Centre of Excellence'.What this job involves:Reporting and Key ResponsibilitiesSupporting financial operations and reporting requirements, including Trial Balance & VAT reports.Assisting with creation and delivery of ad hoc reporting to other internal and external stakeholders, such as surveyors and solicitors, as required.Review and reconciliation of tenant and landlord direct recoveries.Support others with financial operations relating to the mobilisation and demobilisation of property transactions.Supporting of day-to-day queries from clients & occupiers.Perform any other accounting and administrative duties as needed in support of the property portfolio.Assist Property Accountants & Senior Property Accountants in the service delivery across the team portfolio.Maintain Financial ControlsAssist in the monitoring of key performance indicators on client portfolio and taking ownership for timely resolution of anyissue.Timely and accurate completion of various control account reconciliations & monitoring of funding levels.Effectively manage risk by complying with company, accounting, and legislative procedures and controls. Identify problemareas and escalate issues promptly.Performance of other controls as governed by our accredited control framework.Engagement with Stakeholders & Wider TeamsBe a point of contact for specific clients for the day to day running of the property portfolio.Liaise with and support Surveyors, JBS (JLL Business Services) finance teams and other stakeholders on the portfolio, acting on requests and providing information in a timely manner.Attend internal and external meetings as required.Ensure strong communication links and working relationships are established and maintained with Property Accounting management, as well as Accounts Receivable, Treasury & Control, Surveying, and other internal stakeholders.Desired skills and experience for this jobStrong Excel skills (including working knowledge of pivot tables, V-Lookups, X-Lookups and other similar formulae).Working knowledge of MS Office (including Word, Power Point, Outlook, Teams etc.)Good interpersonal and communication skills, and ability to work as part of a team.Must be flexible and able to work under pressure, multi-task and effectively prioritise.Organised, with attention to detail and able to work to tight deadlines.Able to use own initiative to resolve day to day issues.AAT Level 3 qualified or equivalent, with aspirations for further studies.Knowledge of Client Systems (Yardi/MRI/Horizon) would be advantageous.Every day is different, and in all these activities, we'd encourage you to show your ingenuity.Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding, and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.JLL Ltd is a Living Wage accredited business, as we believe a fair day's work deserves a fair day's pay. To find out more about our Living Wage accreditation please go here http://www.jll.co.uk/united-kingdom/en-gb/about/livingwage?devicechannel=defaultCompany Benefits (subject to change)Access to company private health schemeGenerous pension schemeLife insuranceElectric vehicle schemeFizz Benefits - access to coupons, vouchers & discounts across 100s of retailers.25 days Annual Leave plus Bank HolidaysBrilliant policies including parental and flexible working arrangements. (6 months paid paternity/maternity leave)Flexible benefits to suit you, including sustainability options such as cycle to work and gym membership discounts.Make a difference, use your 2 paid volunteering days to help others.What you can expect from usYou'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards programme reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...Apply today!Location:On-site -Norfolk, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ

IT Operations Manager Norwich (Minimum 2 days onsite) £55k-£60k This is an opportunity for an experienced IT Operations professional to take a lead role across service desk, infrastructure and day-to-day technology operations.

The Cotswold Company is seeking an IT Service Desk Lead to own and continually improve the end‑user computing experience across our sites.You will lead a small team, mentor staff, and personally handle core end‑user computing tasks using Intune, Autopilot and related tools.Key focus areas includ

The role provides a single point of contact for IT incidents and requests, supporting over 3,000 users and maintaining service levels across Digital Services. Spinwell is recruiting for a Service Desk Analyst for an excellent opportunity within the public sector, based in Norwich.

It's a hands‑on role: you'll lead and coach a small service desk team while personally delivering the end‑user computing work that keeps our people equipped — Intune, Autopilot, and everything in between. We're looking for an IT Service Desk Lead to take ownership of that experience day to day

Your World is seeking an IT Service Desk professional in Norwich to provide first-line IT support, respond to incidents, and guide users through solutions. The role requires strong customer service skills, familiarity with Office 365, Windows 10/11, and a calm, professional approach to handling chal

Support the planning of requests for service tasks outside peak demand times however ensuring the request is completed within the Digital Services service level agreement. Other Service Desk activities, as directed, to continuously improve service and strive for best practice. Recording all IT Incid

We are recruiting for an experienced IT Service Desk Analyst to join the Digital Services function of a large NHS community healthcare organisation in Norwich. Previous experience working within an IT Service Desk, IT support or similar customer-focused technical support environment. Experience hand

Previous experience in a customer service, IT Service Desk, call centre or IT support environment. Maintain accurate records and contribute to Service Desk procedures, process documentation and continuous improvement. Service Desk Institute Analyst certification or equivalent.

NHS Norwich is recruiting an IT Service Desk Analyst to join the Digital Services function in Norwich. This hybrid role supports clinical and corporate users as the first point of contact for IT incidents, service requests and technical queries. The role emphasizes customer-focused support, remote t

R13 Recruitment are proud to be partnering with a growing, technology-led organisation in their search for an Installations Engineer to join their Norwich-based team. This is an excellent opportunity for someone looking to take the next step in their IT career. Whether you're currently working in 2nd or 3rd Line Support, or maybe balancing support with occasional installation projects, this role offers the chance to transition into a dedicated installations position with training and support provided. You'll work alongside an experienced team, gaining hands-on exposure to a wide variety of client projects, from workstation deployments through to larger infrastructure rollouts. If you're technically minded, enjoy getting out from behind the desk and are keen to build a career delivering IT solutions on-site, this could offer the right career path. Working hours are Monday to Friday, 39hrs per week, with occasional out-of-hours work (time back in lieu provided). The role is based from the Norwich office with travel to client sites both locally and more infrequently across the UK. Please note that a full UK driving licence is essential, and occasional overnight stays will be required. The Company This organisation delivers a comprehensive range of IT solutions to SME clients across the UK. With an excellent reputation for customer service and technical expertise, they support businesses with everything from IT infrastructure and networking to cloud and connectivity solutions. Joining the team means becoming part of a supportive business that genuinely invests in developing its people, providing the training and experience needed to build a long-term career in IT installations. The Benefits: Competitive salary 25 days holiday + bank holidays Private medical cover Pension scheme Gym membership Cycle to work scheme Employee Assistance Programme Time off in lieu (TOIL) for out-of-hours work Ongoing training and development opportunities The Day to Day Assisting with and delivering IT installation projects for clients across the UK. Installing and configuring PCs, laptops, monitors and networking equipment. Supporting Microsoft 365 and Azure environments. Setting up user devices and IT infrastructure. Assisting with network installations, including wireless access points and structured cabling. Supporting AV and telephony installations where required. Project planning scope of works Travelling to client sites to complete installations and project work. Working closely with experienced engineers to develop your technical knowledge. Delivering a professional, customer-focused service on every project. Taking increasing ownership of projects as your experience grows. You Will Have/Be Experience within an IT support role, at 2nd or 3rd Line level, or exposure to both support and installations. An MSP background would be advantageous but not essential. Good knowledge of Windows operating systems, Microsoft 365 and basic networking principles. An interest in infrastructure, hardware and project-based IT work. A proactive approach with a willingness to learn new technologies. Strong problem-solving skills and the confidence to work through technical challenges. Excellent communication skills and the ability to build positive relationships with clients. A full UK driving licence. How to Apply To hear more details about this fantastic opportunity please email your CV to Rebecca Headden – Business Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further

At Blue Arrow, we're redefining the world of recruitment. We don't simply hire recruitment consultants, we invest in Recruitment Superheroes with a passion for people and purpose and ambitions of progression, rewards and so much more. We have been named as a Financial Times Diversity Leader, awarded Best Companies three-star rating, the highest possible level representing organisations that excel at world class levels of workplace engagement, and we continue to be an Investors in People Platinum employer - the highest accolade that can be achieved. Making Blue Arrow a truly great place to work. At Blue Arrow, we genuinely care about creating a diverse and inclusive team, not just because it's the right thing to do, but because we know it makes us a stronger, better business. We are searching for people that share our excitement and passion for what we do, and we will continue to grow our #OneBlueFamily with brilliant people from all different backgrounds, perspectives, and experiences, celebrating our differences and knowing that collectively we make the difference. We're a team of high-achievers we're also parents, mentors, gym-goers, animal-lovers, bakers, music-lovers and so much more. We're Blue Arrow, and we're dedicated to Enhancing Your Everyday with our people-first priorities, Progression, Purpose, Teamwork, Rewards and Performance. Sounds like something you'd like to be part of? Join our #OneBlueFamily at our Norwich branch as a Recruitment Consultant to grow and manage a desk that supplies Industrial & Warehouse staff to clients in the surrounding area. You can also join as a Trainee Recruitment Associate if you have a passion for sales, business development and building long lasting relationships with clients and candidates. As a Recruitment Consultant you are supported by our advanced technology systems. At Blue Arrow we embrace hybrid working and offer our people the flexibility to work from home for a proportion of their week after onboarding and performing. We are also committed to maximising wellbeing which is why we have a dedicated Out of Hours service that can support our Operational teams when it's time to relax. Some of your day-to-day responsibilities will include: Identifying client leads and making business to business outbound sales calls Developing existing, new and lapsed business and client relationships Sales activities, outbound business development calls and working to targets Travelling to visit clients for service and sales meetings so ideally you will need to drive and have access to your own car Sourcing and recruiting staff for temporary bookings and permanent vacancies Negotiating, offering solutions and overcoming objections Service management - compliance, payroll, administration, updating internal systemsBlue Arrow is a leading global Talent Acquisition and Managed Workforce Solutions provider. Blue Arrow specialises in staffing for Admin & Secretarial including Call Centre, Transport & Logistics, Hospitality & Catering, Manufacturing & Production and Public Sector. Some of the Benefits, Training and Development we offer: Salary basic up to £34k basic + uncapped bonus Fully working from home Performance based quarterly salary reviews as a Recruitment Consultant and a clear career path Dedicated structured support for new starters, including performance and development support, goal setting and advice on navigating your way through your new job 25 days holiday (plus public holidays) increasing by length of service until it reaches 30 days Focused wellbeing programme, including access to a network of mental health first aiders and a full subscription to the Calm mindfulness app Your Birthday off and you can buy extra holidays Fully paid day off for charity work of your choice Wide range of flexible and lifestyle benefits Long service and recognition awards Ongoing training and development Proud to be an inclusive and equitable employer: We are committed to being a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying. We are also a forces-friendly employer and extend the same interview guarantee to any current reservists, ex-armed forces personnel or forces spouses/partners applying. To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

The role involves leading a team, implementing IT Service Management best practices, and ensuring service delivery aligns with business objectives. The position offers a full-time contract and extensive benefits within a flexible working environment. A leading insurance group in England is seeking a

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

You will drive ITIL-based incident, problem and change processes, monitor SLAs/KPIs, and partner with infrastructure, applications and security teams to continuously improve service delivery across sites. Prize Placements is seeking an IT Service Desk Team Leader to head the service desk function in

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

This position involves managing incidents and service requests with a focus on customer satisfaction. A technology service provider in the UK is seeking an experienced professional for the Service Desk role. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

Join a collaborative team focusing on Microsoft 365, Azure and HaloITSM, with opportunities to expand your skills as the Service Desk grows. Solus Accident Repair Centres is seeking a 1st Line IT Engineer to join our Service Desk. You will be the first point of contact for 2,500+ users across 40+ si

DJH in the United Kingdom is hiring a Tier 2 IT Service Desk Engineer to deliver high-quality technical support across the business. Candidates should have enterprise-level service desk experience and strong customer service skills. This position may require UK-wide travel and site visits.

Solus Accident Repair Centres is seeking a 1st Line IT Engineer to join our Service Desk, supporting 2,500+ users across 40+ sites and managing the in-house Evolve system. This role offers a competitive salary, bonus opportunity, and a strong path for developing IT skills within a supportive Aviva-b

Aviva plc is seeking an IT Customer Service Analyst to join the IT Service Desk on a 6-month temporary basis. You will gain exposure to a broad range of technologies in a large enterprise environment, with responsibilities including incident logging, troubleshooting, remote support, and collaboratio

Have previous experience working within an IT Service Desk or Helpdesk environment at Enterprise level, supporting over 800 employees. It's a fantastic opportunity for an ambitious individual looking to further develop their IT career within a growing business operating across multiple UK locations.

NHS is seeking an enthusiastic ICT Operations Junior Service Desk Analyst to join the Service Desk team. The role involves handling high volumes of incoming calls, recording details in the IT service management system, and providing basic technical support while collaborating with ICT teams to resol

Sellick Partnership is seeking an experienced ICT Service Desk Analyst to join our growing Technology Services team in County Durham. You will provide high-quality 1st and 2nd line IT support for a modern IT environment. You’ll help with incidents, service requests, and projects across Windows dev

Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues. You will communicate with clients via phone and email, ensuring timely resolution of incidents. A competitive compensation packa

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire. Ideal candidates have 1-3 years in IT support, strong communication skills, and a passion for technology. The company promotes a hybrid working model, offers ongoing training, and values internal career progression

Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This role provides technical support across the business, resolving incidents and service requests while delivering excellent customer serv

This is an on-site position focused on assisting users efficiently, with a commitment to equal opportunities. A leading IT support company in the United Kingdom is seeking a Service Desk Analyst to resolve complex support cases and provide Level 1 and Level 2 support. The ideal candidate has experie

Hightown Housing Association in Hemel Hempstead is seeking an IT Service Delivery Analyst to deliver high-quality first-line IT support across phone, email, and tickets. You will handle incidents, manage user accounts, and assist with system upgrades, while promoting a proactive, customer-focused ap

Spectrum IT Recruitment is assisting a large national UK client to hire a Contract Service Desk Lead for an initial 3-6 month on-site assignment in Portsmouth, Hampshire. The role requires working 4 days per week onsite with occasional travel to London head office, and engagement via Umbrella compan

Solus - an Aviva company is seeking a 1st Line IT Engineer to join the Service Desk, supporting 2,500+ users across 40+ sites. You’ll work closely with 1st, 2nd and IT Field Engineers, contribute to onboarding/offboarding, and help improve processes with documentation and knowledge sharing,. The r

The ideal candidate has prior experience in a First Line Service Desk, strong Microsoft 365 administration skills, experience with IT ticketing systems, and a customer-focused approach with a commitment to. Key Recruitment Ltd in Waterlooville is recruiting a permanent full-time IT Service Desk Anal

Interaction Recruitment is seeking a Romanian-Speaking Service Desk Adviser to provide first-line IT support to clients. The position offers a competitive pay rate of £14. Full training is provided, plus potential for progression within the growing IT team.

Solus Accident Repair Centres in the United Kingdom is seeking a 1st Line IT Engineer to join our Service Desk, the first point of contact for over 2,500 users across 40+ sites. Join a collaborative team using Microsoft 365, Azure, Intune and HaloITSM, with varied work across hardware, software and

You will work with Microsoft 365, Azure, Intune and HaloITSM, handling hardware, software, and networking issues with a focus on reliable service delivery. Solus - an Aviva company is seeking a 1st Line IT Engineer to join our Service Desk, serving 2,500+ users across 40+ sites. Training and growth

Wavenet Ltd in the United Kingdom is seeking a Technical Lead for their IT Service Desk, responsible for guiding the team in delivering exceptional technical support. The role emphasizes teamwork in an office environment, with benefits including health coverage, 25 days of annual leave, and access t

Previous experience working within an IT Service Desk, IT Support, Helpdesk, Technical Support or similar IT-focused support environment. This is an exciting opportunity for an experienced IT Support professional to join a busy and dynamic IT Service Desk team on an initial 6-month temporary basis.

KEY RESPONSIBILITIES · Act as first point of contact for all IT incidents and service requests · Resolve 1st and 2nd Line issues for all colleagues in a timely manner · Manage and update ticketing system, ensuring SLA’s are met · Prioritise a user-friendly culture through accessible support ·

Proven experience in IT support, with supervisory responsibilities within a Service Desk environment. Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an 1st Line IT Service Desk Team Lead to join our dynamic IT Services team. Ready to