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Job Title: Senior Recruitment ConsultantCompany: Smart Search Technical Ltd (SST)Job Type: Full-time, PermanentBase Salary: Starting Basic Salary £28,000+ DOE, plus Commission and a yearly bonusLocation: Big Yellow Storage Offices, Milton, Portsmouth (Hybrid working can be approved subject to Directors approval)About Smart Search Technical Ltd (SST)Smart Search Technical is a specialist recruitment company operating in technical engineering sectors across the UK and beyond. Founded in 2024, our mission is to simplify the recruitment process for both job seekers and employers, leveraging our extensive knowledge, connections and experience.With over 20 years experience in recruitment, assisting SMEs and Blue-Chip organisations, our team at SST receives comprehensive training enabling them to provide expert advice in their respective sectors. We assist with permanent, contract and temporary hires, as well as recruitment campaigns and recruitment outsourcing.The RoleAs a Senior Recruitment Consultant at SST, you will take ownership of the full recruitment process, building and maintaining strong relationships with both clients and candidates. You will be responsible for managing your own desk, working across technical engineering sectors, and providing tailored recruitment solutions to a range of clients.Key ResponsibilitiesManaging the entire recruitment lifecycle, from sourcing candidates to managing client relationshipsDeveloping new business and expanding existing accountsUsing your industry expertise to provide specialist recruitment advice and solutions to clientsNegotiating fees, contracts and terms of businessBuilding and nurturing long-term relationships with candidates and clientsMeeting and exceeding personal and team-based revenue targetsKeeping up-to-date with industry trends and market intelligenceWhat We OfferCompetitive Base Salary: £28,000+ DOE with uncapped commission paid at 20 percent of all net sales, with transparent thresholdsCommission Structure:First 3 Months: There is no commission threshold. You will earn 20% commission on all net sales paid and settled by the client.After 3 Months: A £4,000 threshold applies. You will earn 20% commission on all net sales paid and settled by the client. The commission applies to sales above £4,000, and you will also be paid on the first £4,000 if the minimum threshold is surpassed. The £4,000 threshold will also not apply if you are averaging £10,000+ in Gross Placements for that calendar year.Yearly Bonus Scheme: Eligible for a bonus scheme based on independent yearly sales targets, with bonuses running between January and December and paid in the following January. Bonuses are paid on net invoices and range from 1.5 percent to 7.5 percent for net sales between £80,000 and £200,000+, with six different percentage categories.Generous Holiday Entitlement: 21 days per annum, increasing by 1 day per year up to a maximum of 25 days, plus your Birthday (after 1 years service), Bank Holidays, and the festive period.Flexible Working Hours: 37.5 hours per week (lunch breaks unpaid) Monday to Thursday: 08:00 to 17:00 with flexibility (07:30 to 16:30 or 08:30 to 17:30), 1-hour lunch, Friday: 08:00 to 14:00 with 30 minutes for lunchWorkplace Pension: After 3 months of employment, you have the option to enrol into the Government workplace pension (Smart Pension), with the employer contributing 3%percent(total minimum 8 percent contribution required).Additional Benefits: Gated parking facilities, engineering office theme, VOIP phones with AI integrations, Google Pixel 10 mobile, new IT equipment with double screens, smart gaming chairs and tables for maximum comfort. Excellent access to local amenities all within walking distance of the office.Clear career progression opportunities within a growing company.Supportive and dynamic team environment, with ongoing training and development.Access to a comprehensive database with over 20 years of candidate and client information with SMS capabilities, full use of 3 main job boards.The database has been replenished since January 2026 with 25,000+contacts added.RequirementsWe are looking for a driven and experienced recruitment professional who is passionate about delivering results.Minimum of 2 years of recruitment experience, with a proven track record of billing success.Experience in technical engineering recruitment is highly desirable.Strong business development skills, with the ability to win new clients.Excellent communication and negotiation skills.Self-motivated and target-driven.Ability to work independently and as part of a collaborative team.Strong networking skills and a client-first mindset.If you feel you have the skills and drive to be suitable for this position, please feel free to apply directly or contact Bradley Dalton via our website.TPBN1_UKTJ

Prison Support Role \n HMP Isle of Wight \n £29,432 \n \n His Majesty’s Prison and Probation Service. \n An extraordinary job. Done by someone like you. \n \n As an Operational Support Grade, you will play a key part in supporting the day-to-day running of a busy prison. You will be part of a supportive team doing all sorts of things – from security and searches at the gate, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. It’s a varied and active job involving tasks which combine some desk duties with more physical tasks such as lifting, carrying and walking to escort vehicles across the prison grounds. \n \n Driving duties are an essential part of the OSG role at HMP Isle of Wight and therefore candidates are required to hold a full, valid UK Driving Licence. \n \n Someone like you \n \n You don’t need any qualifications to do this job, but if you are a good communicator and can keep calm under pressure, this fast-paced role could be the start of a successful career for you. \n \n Helping to keep a prison running smoothly and safely you will have good judgement and common sense, and, above all, be a great team player. \n \n As an OSG, you will work a variety of shifts, including weekend and night shifts, to keep things running. \n \n An extraordinary job \n \n In this unique career, you’ll have the opportunity to protect the public and make an impact on lives by supporting the important work happening daily in our prisons. \n \n Unlike our prison officers, your contact with prisoners is limited, although depending on the particular prison you may interact with prisoners occasionally. \n \n The OSG role will give you significant knowledge and experience of how a prison operates. It can provide opportunities to move into other prison jobs, including opportunities to apply for the OSG to Prison Officer conversion scheme. \n \n What you can expect from us: \n You’ll be given great training and opportunities for progression and development. \n \n In addition to your base pay, you will receive: \n\n • annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis)\n, • 9 days bank, public and privilege holidays\n, • access to a paid Level 2 apprenticeship in customer service\n, • access to the generous Civil Service pension scheme season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme \n\n \n If this sounds like you, apply now. \n

IT Service Desk Engineer \n £27,000 – £34,000 | Fareham | Full-time Office Based \n \n There's a big difference between answering tickets... \n \n ...and actually developing as an IT engineer. \n \n If you're looking for a role where you'll work across modern Microsoft technologies, solve a wide variety of technical issues, and be surrounded by experienced engineers who'll help you grow, this could be exactly what you're looking for. \n \n You'll join a well-established Managed Service Provider supporting a diverse range of businesses, where no two days are ever quite the same. \n \n What's in it for you? \n\n • Salary: £27,000 – £34,000\n, • Location: Fareham, Hampshire (office based)\n, • Technology: Microsoft 365, Windows Server, Intune, Entra ID, SharePoint, networking, VMware and more\n, • Variety: Support multiple customers across different industries and environments\n, • Development: Genuine opportunity to broaden your technical skills and progress your career within a growing MSP\n, • Team: Friendly, collaborative environment where knowledge sharing is encouraged\n\n \n \n What's the role really about? \n \n This is a true blend of 1st and 2nd line support. \n \n You'll troubleshoot a wide range of issues across Microsoft technologies, supporting users remotely while taking ownership of incidents through to resolution. \n \n One day you might be resolving Microsoft 365 issues. \n \n The next, investigating Windows Server problems, supporting Intune deployments, troubleshooting networking issues, or helping onboard a new customer. \n \n It's varied, fast-paced, and ideal for someone who enjoys learning. \n \n \n What you'll be doing \n\n • Providing 1st and 2nd line technical support to a wide range of customers\n, • Troubleshooting Microsoft 365, Windows Server and desktop issues\n, • Supporting technologies including Entra ID, Intune, SharePoint and networking\n, • Building, configuring and deploying laptops and user devices\n, • Managing user accounts, permissions and access requests\n, • Escalating more complex issues when appropriate while maintaining ownership\n, • Creating accurate documentation and updating customer records\n, • Delivering an excellent customer experience on every interaction\n\n \n \n What you'll bring \n\n • Experience within a 1st or 2nd line IT support role\n, • Good knowledge of Microsoft 365 and Windows environments\n, • Understanding of Windows Server, Active Directory and networking fundamentals\n, • Excellent troubleshooting and problem-solving skills\n, • Strong communication skills and a customer-first attitude\n, • A proactive mindset with a genuine desire to keep learning\n\n \n Experience within a Managed Service Provider would be beneficial, but it isn't essential. If you've developed solid support skills within an internal IT environment and you're looking for broader technical exposure, we'd still love to hear from you. \n \n Why this role? \n \n Some support roles become repetitive. \n \n This one won't. \n \n Every customer is different. \n \n Every environment presents a new challenge. \n \n And every day gives you the chance to learn something new. \n \n If you're looking for a role that will stretch your technical skills, accelerate your development, and put you alongside people who genuinely enjoy technology, this could be your next move. \n \n \n Interested? \n Send your CV to bob . bath @ mexasolutions . com \n

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. This is an onsite role working 4 days per week in the Portsmouth, Hampshire office. (Occasional London head office travel.)The role will be engagement via an Umbrella company only.Our client are seeking a highly skilled and proactive Service Desk Team Lead to manage service delivery and support buisness wide IT Support. This roles centres on leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Ultimately this role is a balance between hands on technical support and being part of the team and team leadership, driving a culture of best practice and motivating the service desk team.Key Responsibilities:Act as the main escalation point for the Level 1 and Level 2 Service Desk team, providing guidance and resolution support for complex technical and operational issues.Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity.Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets.Build and maintain strong professional relationships with area managers and internal stakeholdersLead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes.Execute SQL queries and tasks to generate, validate, and analyse sales data.Manage system builds and deployments (Windows 11) for upgrades and replacements.Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment.Conduct regular ticket quality reviews to maintain high service standards and compliance.Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs.Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services.Skills & Experience:Proven experience in a Service Desk leadership role or similar IT support management position.Experience managing a small team, including absence management, performance reviews, and driving target achievement.Strong understanding of IT service management principles, ideally with ITIL knowledge or certification.Proficiency in SQL for data extraction and analysis.Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP).Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences.Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment.Experience in asset management systems and service desk tools.For more information and to submit your interest, please apply with an updated CV. Candidates for this role must be within a commutable distance of Portsmouth due to the 4 days on site weekly requirement.Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.TPBN1_UKTJ

Exponential-e \n Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. \n We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. \n Overall purpose of the job: \n\n • Provide technical escalation for all Service Tickets assigned to the on-site Desktop Support team from the Service Desk.\n, • Provide technical support on site as well as remote desktop support to NHS Solent end users.\n, • Work in a rotation to provide on-site Desktop support to NHS HIOW end users for the core 08:00 – 17:00 Service Hours in the Static Tech Hubs as well as Roaming Tech Hubs.\n, • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution.\n\n \n Key responsibilities for this job: \n\n • Respond to support contacts and tickets as assigned within Service Level Agreements.\n, • Work as a team to deliver timely resolution to customer requests raised via telephone, portal, and email.\n, • Maintain an understanding of the internal escalation process.\n, • Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.\n, • To be a highly motivated team player with the skills and ability to manage changing priorities.\n, • Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.\n, • Provide physical Workstation and peripheral relocations.\n, • Performs general preventative maintenance tasks on computers, laptops, printers.\n, • Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);\n, • Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible.\n, • Be able to travel to other NHS Solent sites as part of the operational commitments to support the End Users.\n\n \n Knowledge and experience required: \n\n • Experience in managing/troubleshooting Windows Desktop Operating Systems.\n, • Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies.\n, • Experience in using ITIL based ticketing system (ITIL foundation preferred).\n, • Desired skills in Microsoft System Centre, SharePoint and other Microsoft solutions.\n, • Applicants will ideally be Microsoft 365 and/or Azure certified to Fundamentals level, working towards Associate.\n \n, • Previous Microsoft certifications of MCP, MCSE and MCSA will be considered.\n \n\n Our People \n Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. \n Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. \n Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Job Title: Trainee Recruitment ConsultantCompany: Smart Search Technical Ltd (SST)Job Type: Full-time, PermanentBase Salary: Starting Basic Salary £23,000 - £25,000 DOE, plus CommissionLocation: Big Yellow Storage Offices, Milton, PortsmouthAbout Smart Search Technical Ltd (SST)Smart Search Technical is a specialist recruitment company operating in technical engineering sectors across the UK and beyond. Founded in 2024, our mission is to simplify the recruitment process for both job seekers and employers, leveraging our extensive knowledge, connections and experience.With over 20 years experience in recruitment, assisting SMEs and Blue-Chip organisations, our team at SST receives comprehensive training enabling them to provide expert advice in their respective sectors. We assist with permanent, contract and temporary hires, as well as recruitment campaigns and recruitment outsourcing.The RoleAs a Trainee Recruitment Consultant at SST, you will learn the full recruitment process, building and maintaining relationships with clients and candidates. You will be trained to manage your own desk, working across technical engineering sectors, and providing tailored recruitment solutions to a range of clients.Key ResponsibilitiesLearning the entire recruitment lifecycle, from sourcing candidates to managing client relationshipsDeveloping new business and expanding existing accountsUsing industry tools to provide recruitment advice and solutions to clientsLearning to negotiate fees, contracts and terms of businessBuilding and nurturing long-term relationships with candidates and clientsMeeting and exceeding personal revenue and training targetsKeeping up-to-date with industry trends and market intelligenceWhat We OfferCompetitive Base Salary: £23,000 - £25,000 DOE with uncapped commissionCommission Structure:First 3 Months: There is no commission threshold. You will earn 10% commission on all net sales paid and settled by the client.After 3 Months: A £4,000 threshold applies. You will earn 10% commission on all net sales up to £8,000, and 20% on any net sales above £8,000. The commission applies to sales above £4,000, and you will also be paid on the first £4,000 if the minimum threshold is surpassed.Generous Holiday Entitlement: 20 days per annum, plus Bank Holidays and the festive period.Flexible Working Hours: 37.5 hours per week (lunch breaks unpaid) Monday to Thursday: 08:00 to 17:00 with flexibility (07:30 to 16:30 or 08:30 to 17:30), 1-hour lunch, Friday: 08:00 to 14:00 with 30 minutes for lunchWorkplace Pension: After 3 months of employment, you have the option to enrol into the Government workplace pension (Smart Pension), with the employer contributing 3% percent (total minimum 8 percent contribution required).Additional Benefits: Gated parking facilities, engineering office theme, VOIP phones with AI integrations, Google Pixel 10 mobile, new IT equipment with double screens, smart gaming chairs and tables for maximum comfort. Excellent access to local amenities all within walking distance of the office.Clear career progression opportunities within a growing company.Supportive and dynamic team environment, with ongoing training and development.Access to a comprehensive database with over 20 years of candidate and client information with SMS capabilities, full use of 3 major job boards.The database has been replenished since January 2026 with 25,000+ contacts added.RequirementsWe are looking for a driven individual who is passionate about delivering results.No prior recruitment experience is required, but a background in sales, customer service, a phone-based role or a sporting background is highly desirable.Strong business development potential, with the ability to win new clients.Excellent communication and negotiation skills.Self-motivated and target-driven.Ability to work independently and as part of a collaborative team.Strong networking skills and a client-first mindset.If you feel you have the skills and drive to be suitable for this position, please apply.TPBN1_UKTJ

Nicholas Howard are delighted to be recruiting for a Service Desk Analyst. \n This role is fully site based and will require flexibility around working shift patterns once fully trained. \n Key Responsibilities: \n\n • Work closely with team members to support daily operations and tasks.\n, • Help identify, prioritise, and respond to incidents and issues in a timely manner, following clear procedures.\n, • Use the service management tools to log and update incidents, ensuring information is accurate throughout the process.\n, • Monitor servers and systems to spot and respond to any issues, using the event management tools.\n, • Assist specialist teams with resolving technical problems.\n, • Follow set processes and guidelines to fix incidents and problems.\n, • Provide updates on ongoing incidents, keeping everyone informed.\n, • Contribute to updating knowledge articles, helping improve the service desk’s efficiency.\n, • Help generate reports using data from the service management system.\n, • Support software rebuilds or deployments following system failures.\n, • Help with software configuration and deployment tasks.\n, • Occasionally support shift work and be flexible with shift coverage when needed.\n, • Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively.\n, • Work on improving service quality by reviewing incidents and making suggestions for improvements.\n, • Be proactive in learning new technical skills and knowledge from colleagues.\n\n Required Skills, Qualifications & Experience: \n\n • Previous experience in customer-facing roles, ideally in technical support or service desk environments, demonstrating a willingness to help solve problems and improve customer satisfaction.\n, • Demonstrates a proactive approach to challenges and can adapt quickly to new situations and technologies.\n, • Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills.\n, • Ability to identify simple ways to improve current processes and a willingness to suggest improvements.\n, • Strong attention to detail with a growing ability to analyse and solve technical issues.\n, • Comfortable learning new systems, applications, and tools that may not have been used in previous roles.\n\n Should you wish to be considered for this position, please apply below.

Job Title: Recruitment ConsultantCompany: Smart Search Technical Ltd (SST)Job Type: Full-time, PermanentBase Salary: Starting Basic Salary £26,000+ DOE, plus Commission and a yearly bonusLocation: Big Yellow Storage Offices, Milton, Portsmouth (Hybrid working can be approved subject to Directors approval)About Smart Search Technical Ltd (SST)Smart Search Technical is a specialist recruitment company operating in technical engineering sectors across the UK and beyond. Founded in 2024, our mission is to simplify the recruitment process for both job seekers and employers, leveraging our extensive knowledge, connections, and experience.With over 20 years experience in recruitment, assisting SMEs and Blue-Chip organisations, our team at SST receives comprehensive training enabling them to provide expert advice in their respective sectors. We assist with permanent, contract, and temporary hires, as well as recruitment campaigns and recruitment outsourcing.The RoleAs a Recruitment Consultant at SST, you will take ownership of the recruitment process, building and maintaining strong relationships with both clients and candidates. You will be responsible for managing your own desk, working across technical engineering sectors, and providing tailored recruitment solutions to a range of clients.Key ResponsibilitiesManaging the recruitment lifecycle, from sourcing candidates to managing client relationshipsDeveloping new business and expanding existing accountsUsing your industry expertise to provide specialist recruitment advice and solutions to clientsNegotiating fees, contracts, and terms of businessBuilding and nurturing long-term relationships with candidates and clientsMeeting and exceeding personal and team-based revenue targetsKeeping up-to-date with industry trends and market intelligenceWhat We OfferCompetitive Base Salary: £26,000 with uncapped commission paid at 20 percent of all net sales, with transparent thresholdsCommission Structure:First 3 Months: There is no commission threshold. You will earn 20% commission on all net sales paid and settled by the client.After 3 Months: A £4,000 threshold applies. You will earn 20% commission on all net sales paid and settled by the client. The commission applies to sales above £4,000, and you will also be paid on the first £4,000 if the minimum threshold is surpassed. The £4,000 threshold will also not apply if you are averaging £10,000+ in Gross Placements for that calendar year.Yearly Bonus Scheme: Eligible for a bonus scheme based on independent yearly sales targets, with bonuses running between January and December and paid in the following January. Bonuses are paid on net invoices, with a 3% bonus awarded on net sales over £100,000 per year.Generous Holiday Entitlement: 21 days per annum, increasing by 1 day per year up to a maximum of 25 days, plus your Birthday (after 1 years service), Bank Holidays, and the festive period.Flexible Working Hours: 37.5 hours per week (lunch breaks unpaid) Monday to Thursday: 08:00 to 17:00 with flexibility (07:30 to 16:30 or 08:30 to 17:30), 1-hour lunch; Friday: 08:00 to 14:00 with 30 minutes for lunch.Workplace Pension: After 3 months of employment, you have the option to enrol into the Government workplace pension (Smart Pension), with the employer contributing 3% (total minimum 8% contribution required).Additional Benefits: Gated parking facilities, engineering office theme, VOIP phones with AI integrations, Google Pixel 10 Mobile, new IT equipment with double screens, smart gaming chairs and tables for maximum comfort. Excellent access to local amenities all within walking distance of the office.Clear career progression opportunities within a growing company.Supportive and dynamic team environment, with ongoing training and development.Access to a comprehensive database with over 20 years of candidate and client information with SMS capabilities, full use of the leading job boards.The database has been replenished since January 2026 with 25,000+ contacts added.RequirementsWe are looking for a driven recruitment professional who is passionate about delivering results.Minimum of 1 year of recruitment experience, with a proven track record of billing success.Experience in technical engineering recruitment is desirable.Strong business development skills, with the ability to win new clients.Excellent communication and negotiation skills.Self-motivated and target-driven.Ability to work independently and as part of a collaborative team.Strong networking skills and a client-first mindset.If you feel you have the skills and drive to be suitable for this position, please feel free to apply directly or contact Bradley Dalton via our website.TPBN1_UKTJ

Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Our client are seeking a highly skilled and proactive Service Desk Team Lead to manage service delivery and support business wide IT

JOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This rol

The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved. The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk management, and service handover activities. Key Responsibilities Service Transition & Operational Readiness • Lead Operational Readiness Reviews (ORR) for new and updated services., • Develop and maintain operational readiness frameworks, processes, and governance., • Ensure all operational acceptance criteria are met before service go-live., • Coordinate service transition activities across project and operational teams., • Act as the operational readiness authority for project deployments. Service Acceptance & Governance • Define and maintain Operational Acceptance Testing (OAT) requirements., • Facilitate readiness assessments and go-live reviews., • Identify and manage operational risks, issues, and dependencies., • Ensure service support requirements are documented and approved. Knowledge & Documentation Management • Ensure support documentation, work instructions, runbooks, and knowledge articles are created and maintained., • Coordinate knowledge transfer sessions between delivery and support teams., • Verify service desk and resolver groups have the information required to support the service. Support Model & Resource Readiness • Validate support structures, escalation paths, and service ownership., • Ensure monitoring, alerting, backup, recovery, and support tooling are operational., • Work with technical teams to confirm operational support capability and capacity., • Assess resource and training requirements for support teams. Stakeholder Management • Partner with project managers, service owners, architects, engineers, and support teams., • Provide readiness status reporting to senior leadership and governance boards., • Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement • Identify opportunities to improve service transition and operational readiness processes., • Support ITIL best practices and organisational service management initiatives., • Analyse post-implementation reviews and lessons learned to improve future readiness activities. Essential • 5 + year's experience in IT Service Management (ITSM) and Service Transition processes., • Strong understanding of ITIL principles and frameworks., • Experience managing operational readiness or service transition activities., • Excellent stakeholder management and communication skills., • Experience working with infrastructure, cloud, application, and support teams., • Strong risk management and problem-solving capabilities., • Ability to coordinate multiple projects and priorities simultaneously. This role requires active DV Clearance. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. JBRP1_UKTJ

Prison Support Role HMP Isle of Wight £29,432 His Majesty’s Prison and Probation Service. Make sure to apply with all the requested information, as laid out in the job overview below. An extraordinary job. Done by someone like you. As an Operational Support Grade, you will play a key part in supporting the day-to-day running of a busy prison. You will be part of a supportive team doing all sorts of things – from security and searches at the gate, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. It’s a varied and active job involving tasks which combine some desk duties with more physical tasks such as lifting, carrying and walking to escort vehicles across the prison grounds. Driving duties are an essential part of the OSG role at HMP Isle of Wight and therefore candidates are required to hold a full, valid UK Driving Licence. Someone like you You don’t need any qualifications to do this job, but if you are a good communicator and can keep calm under pressure, this fast-paced role could be the start of a successful career for you. Helping to keep a prison running smoothly and safely you will have good judgement and common sense, and, above all, be a great team player. As an OSG, you will work a variety of shifts, including weekend and night shifts, to keep things running. An extraordinary job In this unique career, you’ll have the opportunity to protect the public and make an impact on lives by supporting the important work happening daily in our prisons. Unlike our prison officers, your contact with prisoners is limited, although depending on the particular prison you may interact with prisoners occasionally. The OSG role will give you significant knowledge and experience of how a prison operates. It can provide opportunities to move into other prison jobs, including opportunities to apply for the OSG to Prison Officer conversion scheme. xjlbheb What you can expect from us: You’ll be given great training and opportunities for progression and development. In addition to your base pay, you will receive: annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis) 9 days bank, public and privilege holidays access to a paid Level 2 apprenticeship in customer service access to the generous Civil Service pension scheme season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme If this sounds like you, apply now.

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. Our client are seeking a highly skilled and proactive Service Desk Team Lea.

Nicholas Howard are delighted to be recruiting for a Service Desk Analyst. This role is fully site based and will require flexibility around working shift patterns once fully trained. Key Responsibilities: • Work closely with team members to support daily operations and tasks., • Help identify, prioritise, and respond to incidents and issues in a timely manner, following clear procedures., • Use the service management tools to log and update incidents, ensuring information is accurate throughout the process., • Monitor servers and systems to spot and respond to any issues, using the event management tools., • Assist specialist teams with resolving technical problems., • Follow set processes and guidelines to fix incidents and problems., • Provide updates on ongoing incidents, keeping everyone informed., • Contribute to updating knowledge articles, helping improve the service desk’s efficiency., • Help generate reports using data from the service management system., • Support software rebuilds or deployments following system failures., • Help with software configuration and deployment tasks., • Occasionally support shift work and be flexible with shift coverage when needed., • Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively., • Work on improving service quality by reviewing incidents and making suggestions for improvements., • Be proactive in learning new technical skills and knowledge from colleagues. Required Skills, Qualifications & Experience: • Previous experience in customer-facing roles, ideally in technical support or service desk environments, demonstrating a willingness to help solve problems and improve customer satisfaction., • Demonstrates a proactive approach to challenges and can adapt quickly to new situations and technologies., • Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills., • Ability to identify simple ways to improve current processes and a willingness to suggest improvements., • Strong attention to detail with a growing ability to analyse and solve technical issues., • Comfortable learning new systems, applications, and tools that may not have been used in previous roles. Should you wish to be considered for this position, please apply below

Recruitment Consultant - Employability Location: Fareham About FIND We're a high-performance, sales-focused recruitment business that prides itself on delivering exceptional service and outstanding results for both clients and candidates. Since launching four years ago, we've grown from a team of three to 17 people, launched multiple specialist divisions and built a reputation for becoming genuine experts in the markets we choose. Now we're doing it again. We've identified one of the UK's fastest-growing recruitment markets and we're looking for someone to build it with us. The Opportunity We're launching a brand-new Employment Services practice. This isn't a warm desk. It's far better than that. We've spent months researching the market, identifying where recruitment demand is really created and building a strategy that's different from every other recruiter operating in the space. You'll recruit across organisations delivering: Employability Services Health into Work Individual Placement & Support (IPS) Supported Employment Justice & Rehabilitation We'll give you the freedom, support and investment to build a market-leading desk. If you love building relationships, winning new business and creating something genuinely valuable, you'll love this role. The Role You'll take ownership of our Employment Services division, partnering with organisations across the UK to recruit delivery, operational and leadership talent. You'll manage and grow relationships with existing clients whilst introducing FIND to organisations we're not yet working with. This role is perfect for a recruiter who enjoys building a specialist market rather than simply filling vacancies. Responsibilities Partner with Employment Services providers to understand their hiring plans and deliver exceptional recruitment solutions. Win and develop new business through proactive outreach, networking and market intelligence. Manage the full 360 recruitment process from business development through to offer management. Build deep candidate networks across delivery, operational and leadership roles. Become a recognised market expert by understanding contract awards, provider growth and recruitment trends. Deliver a five-star experience to every client and candidate you work with. About You We're looking for someone who brings ambition, energy and emotional intelligence to the team. You'll enjoy building relationships, spotting opportunities and taking ownership of your own success. You'll ideally have: 2+ years' experience in a 360 recruitment role OR an experience sales person from the Employability Sector. A proven track record of winning new business. Confidence using multiple channels to generate leads and secure new clients. A commercial mindset and genuine curiosity about the markets you recruit. High emotional intelligence - you're approachable, self-aware and relationship-driven. Grit, resilience and a willingness to keep pushing when things get tough. An ownership mentality - you want to build something, not just inherit it. Why Join FIND? We've already built successful specialist recruitment divisions - we know how to launch new markets. We've developed a proven model that can be applied to any specialist sector. You'll have genuine ownership of an exciting, high-growth market. We're a supportive, values-led business that coaches, develops and celebrates success. We're unapologetically sales-focused and love helping ambitious recruiters build brilliant careers. You'll have access to market-leading technology, automation and sales tools to help you succeed. Ongoing coaching, training and personal development are part of our DNA. Package Basic salary of £27500 - £35000pa (DOE) Uncapped commission (25-35%). Car allowance (where applicable). Unlimited holiday policy. Enhanced parental leave. Private healthcare after qualifying period. Quarterly team incentives, events and overseas trips. Summer and Christmas parties. Ready to Build Something Special? This is an opportunity to take ownership of one of FIND's most exciting new divisions. If you're the type of recruiter who enjoys winning new business, becoming a genuine market expert and building a desk with long-term potential, we'd love to hear from you. To apply, or find out more, get in touch

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Responsibilities include creating BRD/FRD documents, coordinating with technical teams, and ensuring alignment with regulatory mandates across Barclays platforms. You will develop reports on risk exposures and collaborate with cross-functional teams to define compliant solutions.

The position offers a base salary range of $172,000–$202,500 plus benefits including generous PTO and a 401(k) match.

Core duties: Analysing and maintaining Earned Value Management (EVM) data, including identifying trends, diagnosing data issues, and supporting corrective actions Ensure the Performance Measurement Baseline (PMB) is maintained along with adherence to EIA-748 Developing, validating, and maintaining h

How to Apply If you are a motivated professional with a strong work ethic and a commitment to ensuring materials availability and delivering outstanding warehouse service, we encourage you to apply for this opportunity. Quality Assurance: - Adhere to packing procedures and guidelines to maintain qua

The job You will be responsible for Grading, Quality Checking, Sorting and Processing of Scrap Metal (Training will be provided) Compliance with site safety regulations management, company policy and all following all aspects of Health and Safety. Forklift truck duties (Counterbalance) Loading, unlo

If you are looking to contact our onsite team, please visit the site locator on our website. Ensure all activities comply with Quality, Environmental, and Health and Safety procedures. Sign your contract with Job&Talent for some great working benefits and professional stability.

JDR Recruitment are recruiting for a Warehouse Operative / FLT driver to join our client based in Middlewich CW10 This is a fantastic opportunity to our client who is growing business, this position is temporary to permanent Location: Middlewich CW10 Salary: £13. Contract Type: Temporary to permane

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. Family

Stacking goods on to pallets along with general warehouse duties.

Maintaining and reporting on documentation required to be maintained under applicable Data Protection Laws and to demonstrate compliance with applicable data protection laws, liaising with other teams globally. Our lawyers and industry experts provide high quality legal and risk advice to the global

We are looking for Service Desk Analysts to join the successful IT support team within a global banking client providing 1st or 2nd line technical support to a user base of over 65,000 colleagues. Ability to flex your communication, both written and verbal. Previous service desk experience and under

Deliver a high standard of customer service while meeting service levels and quality standards. Positive, team-focused attitude with a willingness to learn. Experience within customer service, contact centres, financial services, telecoms or other high-volume environments is desirable but not essent

Clearly explain VT, eligibility, and what it means for the customer under the Consumer Credit Act. Awareness of vulnerability and financial difficulty, with the ability to handle such conversations appropriately. Strong customer service skills and confidence handling sensitive conversations.

IT Technical Support role involving on-site deployment and refresh of IT equipment, including unboxing, installation, and data logging at two Sheffield and Doncaster sites.

When someone needs help with their banking, the quality of the support they receive can make all the difference. As a Customer Service Advisor, youll be the person customers turn to for clear answers, practical solutions and reassurance, taking ownership of queries across phone and digital channels.

Seeking a confident and experienced Customer Service Advisor to handle customer orders, resolve issues, document interactions, and provide excellent customer experiences.

Assisting customers with water bills, refunds, payment plans, and resolving water supply problems, ensuring customer satisfaction and meeting targets.

Seeking a Customer Service Advisor for EE's Home Connections Team in Stoke-on-Trent. Role involves guiding new customers, resolving initial queries about product setup and bills.

Customer service role for a Dutch speaker in Kettering, UK, focusing on Dutch-speaking clients and coordination.

Customer Service Advisor to sell products, manage cancellations, and offer customer support. Salary up to £24,064 with commission.

We are currently recruiting for a Customer Service Advisor role on behalf of a global outsourcing client in Ringwood. This is a temporary to permanent role so it's a great chance to get your foot in the door with a global compan.

Provides excellent customer service, manages orders, client accounts, and coordinates deliveries, requiring fluency in Spanish and Italian.

Handle enquiriesvia phone, email, WhatsApp and web messaging\ N\n Promote and sell clients’ full range of goods and services\ N\n Manage bookings, amendments and trade reservations\ N\n Support inbound and outbound campaigns\ N\n Contact customers regarding service disruptions\ N\n * Work

Manages customer orders, communicates with customers, and maximizes revenue through upselling.