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Welcome to FCMS!We are looking for a Care Navigator to join our Care Coordination Team.Pay: £13.00 per hour weekend and overnight enhancements applyHours: 16 Hours Flexi - This is a 24/7 service, so flexibility within these hours will be required, to deliver the service needs.Accountable to: CATS Operational ManagerBase: Desk based role at Newfield House, Blackpool, but may be required to visit and potentially work from any of the sites we deliver from remote work also availableCLOSING DATE: 23 AUGUST 2026 Please note that our roles are not being considered for sponsorship at this timeMain duties of the job Overview of Role:To provide administration support to the Care Co-ordination Service.To provide a fast, accurate and effective patient telephony service.To provide administrative support to clinical staffAccurate data input of special patient information such as end-of-life care and long-term health conditions.To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs.To undertake all relevant training consistent with the requirements of the post.Accessing personal and confidential dataAlways ensuring full patient confidentiality, adhering to Information Governance PoliciesTo undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.About us The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.Come and be a part of our amazing team!We offer NHS PensionCycle to Work SchemeCareer Development OpportunitiesAttendance BonusStaff Benefit SchemeFree Tea & CoffeeEye Care ContributionsJob description Overview of Role:To provide administration support to the Care Co-ordination Service.To provide a fast, accurate and effective patient telephony service.To provide administrative support to clinical staffTo undertake an intensive internally based training programmeTo be able to use the relevant software in a safe, effective, and efficient manner and to undertake any other recognised training for development.To take, record and process information received, accurately and concisely, using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer.To use the telephone and remain empathetic, whilst gaining important information.Accurate data input of special patient information such as end-of-life care and long-term health conditions.To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs.To undertake all relevant training consistent with the requirements of the post.Accessing personal and confidential dataAlways ensuring full patient confidentiality, adhering to Information Governance PoliciesTo undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.To provide clear and concise information to all patients and external agenciesTo support, when necessary, the wider team, in fulfilling the duties of the System Deflections teamThe post holder is expected to always carry out their duties in a highly courteous, sympathetic, and helpful manner.To attend any meetings as and when requiredTo assist the management team when requiredTo be flexible and work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and, when required, to cover for holiday and sickness.To always adhere to FCMS Policies and ProceduresPhysical EffortStaff often remain seated, at one desk, for most of the working day.Mental EffortWork pattern can be interrupted by the telephone or staff enquiries.Workload regularly re-assessed and prioritised to meet required deadlines.The working day can be varied, and, within minutes, this can include dealing with people who have complex physical health needs, people who have called 999 because they believe they require an ambulance, a general enquiry regarding services, or a patient who cannot utilise mainstream primary healthcare due to historic behaviours. Other days may be quite monotonous and involve processing Care Co-ordination Notes, to ensure vulnerable patients are able to receive the best healthcare to meet their needs.Emotional EffortRequirement for tact and diplomacy when dealing with queries from patients, relatives, staff and Medical representatives.Supporting vulnerable patients and callersManaging situations that can often be emotional, given the patients health status.Managing stressful situations i.e., workload and time pressuresDealing with conflict, over a variety of issuesAbility to remain calm when other people are panicking or distressed.Information Systems:Work with the IT support team, to ensure effective management of Information and Communications Technology within the service.Information Governance:Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.SafeguardingStaff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyone's responsibility.Training and Support:Identify own training needs and others and participate in relevant in-service education.Ensure all mandatory training is undertaken and maintained.The post holder will be expected to attend any necessary courses that provide relevant training.GENERAL:To have responsibility for Health and Safety and Welfare of others in the working environment, to follow safe working practices and to always comply, with local Safety Policies and ProceduresTo observe national and local policies and procedures in respect of:FireData Protection ActInfection ControlOther duties are required:This Job Description will be periodically reviewed in the light of developing work requirements. This is an evolving role and, therefore, these duties are not exhaustive. The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision.Our key expectations are:Self-awareness Living authenticallyAdaptability- Being ready to adjust depending on the situationOpenness What you see is what you getPositivity with a real sense of being able to strive for the impossibleGenerosity of spirit- Everyday should be an opportunity to act with kindnessAbility to have fun Taking the role seriously, whilst being yourselfOur Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:Fun: People rarely succeed unless they are having fun. Happiness is healthy!Awesome: We arent here to be average, were here to be awesome!Humble: Were here to make a difference to the lives of others, NOT to see how important we can becomeBrave: We challenge the norm. We have the courage to get the difficult jobs doneOompf: We have natural oompf! Its infectious!Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivityDisability Confident EmployerAs users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancyDBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check .Person SpecificationExperienceDesirable Evidence of further study Educated to GCSE/O Level standard including English Language and MathematicsEquivalent training in administration.QualificationsEssential Experience of working with IT systemsAdministrative experienceTelephony experienceExperience of working in an office environmentDesirableExperience of working within a healthcare setting, and knowledge around patients and individuals that are vulnerable in society.Experience of Adastra and/or other clinical systemsExperience of working with CliniciansOtherEssential Diplomatic/tactful and understand importance of confidentiality. Able to demonstrate compassion and empathy.Mature outlookPositive mental attitudeSmart appearanceProfessional conductAbility to work within a team and, at times, in isolation.Openness to learn new skills and apply these within the role.Non-judgemental.CommunicationEssential Information Governance understanding and awareness.Effective communication skills, both verbal and writtenSound working knowledge of Microsoft packages including, Word, Excel, and email.Good literacy and numeracy skills.Excellent organisational skills.Ability to manage and prioritise own workload.Ability to work under pressure and remain calm and focused.DesirableAdministration qualificationsDisclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.TPBN1_UKTJ

2nd Line Support Analyst \n \n A fixed term of 12 months, with a possibility of becoming full time. \n Salary: £30,000 \n 5 Days on site in Blackpool \n Start date: beginning September 2026 \n \n To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. \n Experience within the customers related industry, \n Previous experience of working within a multi-vendor environment on complex infrastructure advantageous. \n Demonstrable experience negotiating difficult situations to a successful conclusion. \n \n Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice \n Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure. \n Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. \n Experience using ITSM or ticketing tools

To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Strong technical knowledge of Win

IT Support Engineer Central Blackpool (Fully On-Site) £30,000 per annum Fixed-Term 12 month Contract - potential to go permanent 37.5 Hours per Week We are seeking an experienced IT Support Engineer to join a busy on-site IT support team based in Central Blackpool. This is an excellent opportunity for a customer-focused IT professional who enjoys hands-on support work and thrives in a fast-paced environment. As an IT Support Engineer, you will provide both deskside and remote support, ensuring hardware, software, and network-related issues are resolved efficiently while delivering an exceptional end-user experience. Key Responsibilities Provide remote and deskside support to end users. Diagnose and resolve hardware and software issues across desktops, laptops, and peripheral devices. Replace desktops, laptops, and monitors on a like-for-like basis to minimise downtime. Perform break-fix repairs on desktop and laptop equipment. Carry out IMAC activities (Installs, Moves, Adds and Changes). Manage and complete assigned support tickets within agreed service levels. Troubleshoot and resolve network connectivity issues. Install and configure network printers and end-user devices. Escalate complex incidents where appropriate and keep users updated throughout. Maintain accurate documentation and administrative records. Support IT projects and other tasks as directed by the wider IT team. Adhere to company security, compliance, and health & safety procedures. Skills & Experience Essential Minimum 2 years' experience in an IT Support, IT Engineer or Service Desk role. Strong knowledge of Windows operating systems. Experience diagnosing and repairing desktop and laptop hardware. Good understanding of networking fundamentals and troubleshooting. Experience supporting Microsoft Office applications. Experience with VPN connectivity and remote support tools. Strong analytical and problem-solving skills. Excellent communication and customer service skills. Ability to work independently and effectively manage workload. Desirable Experience with Active Directory. Basic Server OS knowledge. Experience with network builds and installations. Knowledge of Microsoft Visio and Project. Experience supporting iPads and Windows tablets. Relevant desktop or laptop hardware accreditations. About You You will be: A team player with a flexible and positive attitude. Customer-focused with excellent interpersonal skills. Organised and detail-oriented. Able to remain calm and effective under pressure. Reliable, professional, and committed to delivering a high standard of support.This is a fantastic opportunity for a skilled IT Support Engineer looking to join a supportive team in a fully site-based role in Central Blackpool. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy

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Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law. Establish and monito

We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. What you’ll doYour key accountabilities will includeLead analytical w

What we can offer youWe invest in our people to reward them for their hard work, and we have a host of company benefits available to you when you join - take a look at our Rewards and BenefitsAs an equal opportunities' employer, Viridor is committed to the equal treatment of all current and prospe

Some things you'll enjoyStock grant opportunities dependent on your role, employment status and locationAdditional perks and benefits based on your employment status and countryThe flexibility of remote work, including optional WeWork accessAt Deel, we're an equal-opportunity employer that values di

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state,

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The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other le

This can be evidenced by achieving Mathematics and English GCSE (or equivalent level 1 qualifications) or by demonstrating relevant work experience evidencing the skills and ability to undertake the role Proven experience of working in a food and beverage environment, including ordering of food stu

Job SummaryID: AA10051806Department: Specialist ServicesType: full time. You'll oversee the reception, treatment and processing of hazardous waste, ensuring all activities meet Health, Safety and Environmental standards while driving continuous improvement across the transfer station. Your core resp

About KerryA career with Kerry Taste & Nutrition offers you an opportunity to shape how people across the globe view food and beverage while providing you opportunities to explore and grow as your interests do. A career with Kerry offers you an opportunity to shape the future of food while providing