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A renowned National Loss Adjusting Organisation are now seeking an experienced Liability Claims Handler to join their specialist Casualty Liability Team. \n\n • You will handle a variety of specialist Liability claims on behalf of a number of Public Sector clients.\n, • You will manage and be responsible for your own caseload of losses, being part of a dedicated team you will play a vital part of the business by providing an exceptional claims service to key clients.\n, • Due to growth and expansion this will be an exciting time to join where you will be offered the opportunity to progress and develop long-term.\n\n Key responsibilities: \n\n • Handle a variety of casualty/personal injury claims through to settlement\n, • Verify policy cover/validity\n, • Log and record all claims digitally\n, • Investigate allocated claims either from desk or instructed by the team of loss adjusters\n, • Where appropriate refer to a field adjuster for site investigation to establish how the loss occurred\n, • Gather all necessary evidence and relevant documentation\n, • Determine appropriate action for resolution\n, • Make decision on liability and negotiate settlement where appropriate\n, • Keep up to date with any technical changes within the industry and to your role which may involve participating in training programmes within the company\n\n About you: \n\n • Liability/Casualty Claims handling experience working in the Loss Adjusting, Insurance or Legal Sector\n, • Experience of handling your caseload of claims through to settlement\n, • The ability to value an injury loss\n, • Experience of handling defendant losses\n, • The ability or understand insurance policy wordings and the insurance market\n, • Knowledge of civil procedure rules and the claims portal\n, • Excellent communication skills both verbal and written\n, • Good planning and organisational skills\n, • Solid IT skills and be able to use multiple in-house systems\n, • Insurance Industry Qualifications or working towards desirable\n\n Benefits on Offer: \n\n • Remote or hybrid depending on location, 35 hours per week Monday to Friday\n, • Flexible benefits including holiday purchase plan and the opportunity to purchase health cash and BUPA dental plan, flexible working, 5% pension, life assurance 4 x, enhanced maternity, paternity, and adoption pay, discounts with UK retailers, wellbeing hub and many more…\n\n

Your new companyMy client is looking for an experienced, confident and highly practical First-Line Field Support Engineer to join us on an initial three-month contract.You must be able to be DBS cleared and have a clean, UK driving licence with your own transport. Expenses are paid.Your new roleThis is a hands-on, field-based position supporting charitable organisations across Birmingham and the surrounding areas. The successful candidate will spend a significant proportion of the working day driving between locations, resolving technical issues directly with users and completing equipment deployments and other IT support activities.This is not a traditional office-based or service-desk position. The engineer will predominantly work independently in the field and must be confident diagnosing and resolving technical problems without direct on-site support. \n\n • Provide first-line technical support directly to users across multiple locations.\n, • Diagnose and resolve hardware, software, user account, connectivity and Microsoft 365 issues.\n, • Install, configure and deploy laptops, desktop computers, mobile devices and associated equipment.\n, • Support Microsoft 365 deployments, user migrations and account changes.\n, • Configure user profiles, applications, printers and peripheral devices.\n, • Troubleshoot Microsoft 365 applications, Windows & Mac devices, networks, Wi-Fi and printing issues.\n, • Replace, move, reconnect and physically install IT equipment where required.\n, • Follow established technical documentation, deployment processes and knowledge-base instructions.\n, • Maintain accurate records of work completed, equipment deployed and unresolved issues.\n, • Escalate more complex incidents appropriately, providing clear diagnostic information.\n, • Communicate professionally with users at all levels, including those with limited technical knowledge.\n, • Manage their own daily workload and travel schedule across multiple sites.\n\n What you'll need to succeed \n\n • Previous experience working in a first-line IT support or field engineering role.\n, • Previous experience providing face-to-face IT support across multiple sites.\n, • Practical experience delivering Microsoft 365 deployments or migrations.\n, • Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Intune.\n, • Good working knowledge of Windows laptops and desktop computers.\n, • Strong hardware and software troubleshooting skills.\n, • Experience installing, configuring, deploying and replacing IT equipment.\n, • Experience supporting users in the field rather than solely from behind a service desk.\n, • The ability to follow technical documentation and use a knowledge-management system effectively.\n, • The ability to identify when an issue needs to be escalated and provide clear technical information.\n\n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Plug into Fujitsu—your next role is just a click away \n Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site. \n 1st Line WAN Network Engineer - Birmingham (On-site) | £15/hr | Temp Contract \n Start Date: ASAP - 6-month rolling contract \n Working Pattern: Monday - Friday 9-5 \n The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate. \n This role is ideal for someone with a solid foundation in networking who’s eager to grow into more advanced technical roles. We’ll support your development every step of the way. \n You don’t need to tick every box, we value potential, people looking for a career change, transferable skills, and a willingness to learn. \n What You’ll Be Doing \n\n • Act as the first point of contact for WAN-related incidents and alerts\n, • Perform triage, basic configuration, and 1st line troubleshooting\n, • Monitor and maintain global network infrastructure\n, • Reviewing and understanding network topology diagrams\n, • Conduct impact assessments and provide detailed feedback to customers\n, • Support the 1st Line shift team with day-to-day operations\n, • Manage PKI certificate renewals\n\n Essential skills and behaviours: \n\n • Strong attention to detail and an organised approach to work\n, • Good communication skills, with the ability to explain information clearly\n, • A proactive, positive, and collaborative mindset\n, • Comfortable working in a fast-paced environment\n, • Process orientated\n\n Helpful but not essential: \n\n • Awareness of routers and switches\n, • Understanding of network designs and topologies\n, • Experience with IT and the Change process\n, • CCNA certification (or working towards it)\n, • ITIL fundamentals\n\n Career development \n This role offers a genuine pathway into broader 1st Line Network Support and beyond. You’ll gain hands-on exposure to real-world network environments, supported by experienced colleagues, with opportunities to learn, grow, and progress your career over time. \n Crossover Skills \n You might already work in IT, or you might be looking for a career change. Skills from the following roles (or similar) can transfer well into this position: \n\n • Network Change Coordinator or Planner\n, • Junior Network Engineer / Network Technician\n, • Service Delivery or Service Management Analyst\n, • Service Desk Analyst\n, • Incident Analyst\n, • Network or IT Field Engineer\n, • 1st Line NOC Analyst / Engineer\n\n Where to Apply \n Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, interview with Fujitsu, and pre-employment vetting via Reed ahead of your start date.

Implement. Improve. Challenge. Make ERP Actually Work for the Customer. \n Great ERP consultants don’t just implement software – they transform how businesses work. \n This is a role for an experienced ERP consultant who wants more than project delivery. You’ll stay close to the customer, own the outcome and help businesses get genuine, lasting value from their ERP system. \n You’ll combine commercial insight, technical expertise and hands-on problem-solving across the entire customer journey – from discovery and implementation to go-live, optimisation and ongoing success. \n Ready to own the outcome, challenge the status quo and make ERP genuinely work for the customer? Read on. \n The Role at a Glance \n Senior ERP Consultant \n UK Field-Based | Extensive UK Travel & Regular Overnight Stays \n £55,000 – £65,000 + Car Allowance + Benefits \n Permanent | Full Time \n The Opportunity \n We build ERP software that helps ambitious UK businesses run their day-to-day operations – from orders, stock, purchasing and warehouse processes to fulfilment, reporting, finance and customer service. \n Customers don’t just need software configured. They need someone who can understand how their business works, guide them through change and make sure the system genuinely improves how they operate. \n As a Senior ERP Consultant, you’ll work directly with both new and established customers. You’ll deliver implementations, improve existing setups, educate users, solve operational problems and make sure customers see the value of the system. \n You’ll be the trusted expert on the ground – running discovery sessions, mapping business processes, challenging assumptions, configuring practical solutions, supporting go-lives and helping users build confidence. \n What You’ll Be Doing \n • Delivering ERP implementation projects across different industries. \n • Leading optimisation, improvement and change projects within existing customer environments. \n • Understanding customer workflows and translating them into practical ERP solutions. \n • Running discovery, requirements gathering, process mapping, training and go-live support. \n • Configuring solutions and supporting customers through implementation and adoption. \n • Using SQL and data investigation to support configuration, troubleshooting and validation. \n • Working closely with Support, Product and Development to resolve issues and improve delivery. \n • Helping shape how implementation and Customer Success are delivered as the business grows. \n About You \n This isn’t a role for someone who has simply administered an ERP platform internally. You’ll be an experienced ERP consultant who understands implementation, operational processes and what it takes to guide customers successfully through change. \n You’ll bring: \n • At least five years’ experience implementing, consulting on or advising around ERP systems. \n • Proven experience delivering successful ERP implementations and strong customer outcomes. \n • Experience improving, optimising or leading change within existing ERP customer environments. \n • Strong knowledge of processes such as stock, purchasing, order management, fulfilment, finance and reporting. \n • Solid SQL and technical capability, with the confidence to investigate data and get under the hood when required. \n • Experience running discovery, requirements gathering and business process mapping. \n • Confidence training users and working with non-technical stakeholders. \n • Strong communication skills and the confidence to challenge, guide and influence. \n • The ability to bring structure and calm when customers are under pressure. \n • A practical, proactive mindset and willingness to get involved wherever the customer or wider business needs you. \n • The flexibility to travel extensively across the UK and stay away from home regularly. \n What This Role Isn’t \n This isn’t a desk-only ERP configuration role. \n You won’t spend your working life sitting remotely and configuring tickets somebody else has scoped. \n You’ll work with real businesses, real operational pressure and sometimes messy problems. You’ll need the technical confidence to investigate issues properly, alongside the commercial judgement to understand what the customer is really trying to achieve. \n Equally, this isn’t purely a new implementation role. A significant part of your value will come from returning to established customers, identifying where they could be getting more from their ERP environment and leading the improvements needed to make that happen. \n The Travel \n This is a genuinely field-based, customer-facing position. \n You’ll travel extensively across the UK to work directly with customers, including regular overnight stays away from home. \n If you enjoy getting out from behind the screen, understanding customer operations first-hand and becoming their trusted ERP expert, it could be exactly what you’re looking for. \n Why Join? \n • £55,000 – £65,000 salary. \n • Car allowance plus additional company benefits. \n • Genuine ownership of customer outcomes. \n • The opportunity to influence project delivery, product development and Customer Success. \n • A role where your commercial, operational and technical expertise are equally valued. \n Ready to Own the Outcome? \n If you enjoy getting close to customers, understanding how their businesses really operate and turning ERP technology into measurable improvements, we’d love to meet you. \n Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect, you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. \n If you have any pre-application questions, please contact us first, quoting the job title and reference. \n Good luck, Team RR.

\n 3 Line IT Support Engineer - Dudley (2 days WFH) - MSP - up to £42K (DOE) \n Due to continued growth, a leading Microsoft Gold Partner based in Dudley is looking for a 3 Line IT Support Engineer to join the team. \n As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. You'll be joining an expanding, proactive, and strongly motivated team, as well as an opportunity to excel your career transformation. \n Key Skills required: \n\n • Windows Server 2022/2019/2016, OS 11/10\n, • Office 365 & SharePoint administration\n, • Microsoft Exchange\n, • Virtualisation Technologies (VMware ESXi, Hyper-V)\n, • Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop)\n, • Remote Monitoring & Management (RMM) technology e.g. Datto, N-Able\n, • Experience with Security technologies i.e. DLP\n, • Backup Technologies\n, • Ideally previous MSP experience / customer facing role\n\n Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous. \n The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant. \n As the 3 Line IT Support Engineer, you will have: \n\n • Strong communication skills, both face to face and over the telephone\n, • Proficient in delivery accurate and clear reports to end users and management tiers\n, • Background in client admin and support\n, • Knowledgeable in network and server admininistration and support\n, • Ability to provide a secure, high-performance, reliable service to sophisticated and demanding end users\n, • Willing to assist the Service Desk Management team as needed\n, • Actively contribute by sharing skills and experience with the team.\n\n Company benefits include: \n\n • Starting salary £38K-£42K DOE\n, • 25 days annual leave + bank holiday\n, • Hybrid Working (2 days WFH)\n, • Company pension scheme\n, • Private healthcare\n, • Plus much more\n\n Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com \n \n \n Key words: Windows Server, 3rd Line IT Support, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, dudley, birmingham, wolverhampton, stourbridge, west midlands, worcestershire, kidderminster, \n Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment. \n \n

IT Service Desk Analyst - Birmingham \n \n Service Desk Analyst / 1st Line IT Support Analyst with strong experience in Office 365, Windows 11 & in an IT helpdesk / IT support role is required by a company in Birmingham. \n In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service. \n \n Experience required: \n\n • 12+ months experience in a similar 1st line IT support role.\n, • Working with helpdesk software, MS Office 365 & Windows 11\n, • Excellent understanding of various systems and a passion for learning about new and upcoming technology and software\n, • Ability to find solutions and assist staff at all levels\n, • Excellent communication and interpersonal skills\n, • Ability to prioritise tasks and deliver on deadlines\n, • Enthusiastic, hardworking and a team player\n\n \n Job Role Responsibilities: \n\n • Friendly and supportive helpdesk / telephone support for hardware and software issues.\n, • Building and deploying laptop clones\n, • Installing basic laptop components\n, • Provide basic Microsoft Office 365 support\n, • Escalate and manage more complex 2nd and 3rd-line support tickets\n, • Carry out basic Active Directory tasks\n, • Able to support users remotely and on-premises\n, • Create user profiles\n, • Roll out software centrally and manually\n, • Offer user laptop health checks\n, • Managing all tasks via the helpdesk system\n, • Review ticket trends with the line manager\n, • Support team and firm with ad-hoc IT tasks\n\n \n My client is a professional services company. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future. \n They are looking to pay a starting salary of £25,000 - £30,000 + benefits. To apply press apply now or send your CV to matthew . leach @ circlerecruitment . com \n \n Keywords - Service Desk / Helpdesk / IT Support / 1st Line / Birmingham \n \n Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment. \n \n

IT Support Analyst - Birmingham \n \n IT Support Analyst with strong experience in Windows 11, Intune, Azure, Entra, and Microsoft 365 is required by a leading law firm in central Birmingham. \n In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service, with a mix of 1st and 2nd line work \n \n Experience required: \n\n • 2 years' experience in a similar IT support role, covering 1st & 2nd line IT Support\n, • Working with helpdesk software, MS 365 & Windows 11\n, • Experience with Azure, Intune, Entra ID etc\n, • Any Network admin or basic IT security knowledge would be a bonus\n, • Excellent understanding of various systems and a passion for learning about new and upcoming technology and software\n, • Ability to find solutions and assist staff at all levels\n, • Excellent communication and interpersonal skills\n, • Ability to prioritise tasks and deliver on deadlines\n\n \n Key Responsibilities: \n • Provide 1st & 2nd line IT support to users at all levels. Diagnosis and resolution of hardware, software, and networking issues via remote and on-site methods. Enhancement and maintenance of the current infrastructure. Regular proactive upkeep of desktop systems. Thorough troubleshooting of user problems. Crafting comprehensive support materials. Contribution to the routine administration of IT systems. \n \n \n They are looking to pay a starting salary of £28,000 - £31,000 + benefits. To apply press apply now or send your CV to matthew . leach @ circlerecruitment . com \n \n Keywords - Service Desk / Helpdesk / IT Support / 1st Line / 2nd line / Windows 11 / Intune / Azure / Entra / and Microsoft 365 / Birmingham \n \n Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment. \n \n

Some Engineers Escalate Problems. Others Own Them. \n When the easy fixes have been exhausted, who does the team turn to? \n We're looking for an experienced Senior 3rd Line Engineer who enjoys solving the technical problems others can't. Someone who combines strong Microsoft infrastructure expertise with sound judgement, clear communication and genuine ownership. \n You'll become the trusted technical counterpart to our Service Delivery Manager, helping resolve complex customer issues, supporting the wider engineering team and ensuring our customers receive an exceptional managed service. \n If you're an experienced MSP engineer who enjoys variety, autonomy and making a real technical impact, we'd love to hear from you. \n The Role at a Glance \n Senior 3rd Line Engineer \n Aston Cross, Birmingham – Office Based Initially (3–6 Months) | Hybrid Working (3 Days Office / 2 Days Home) \n £40,000 - £50,000 DOE + Excellent Benefits \n Permanent | Full Time \n Reporting to: Service Delivery Manager \n Your Background / Skills: MSP, 3rd Line Support, Microsoft 365, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, Networking, HaloPSA \n Experience: At least five years’ experience in a senior 2nd Line or 3rd Line technical support role, ideally in an MSP or multi-customer environment. \n Who We Are \n Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. \n We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. \n Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. \n We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. \n The Opportunity \n This role bridges the gap between our Service Desk and Senior Architect. \n You'll take ownership of the most technically challenging support issues, using your experience to investigate thoroughly, make informed decisions and resolve problems wherever possible before specialist architectural support is required. \n Alongside hands-on technical work, you'll mentor engineers, improve technical standards and work closely with the Service Delivery Manager to continually strengthen our Managed Services operation. \n What You'll Be Doing \n • Take ownership of complex 3rd Line incidents and service requests from investigation through to resolution. \n • Support Windows Server, Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, Intune and Microsoft Defender environments. \n • Troubleshoot networking, virtualisation, backup and infrastructure issues across multiple customer environments. \n • Act as the senior escalation point for Service Desk engineers while mentoring and supporting their technical development. \n • Work closely with the Service Delivery Manager to improve service quality, technical standards and customer outcomes. \n • Produce clear technical documentation, contribute to knowledge sharing and support continuous service improvement. \n About You \n You'll already have built significant technical support experience, ideally within a Managed Service Provider or multi-customer environment, and be comfortable operating as the senior technical escalation point when complex issues arise. \n You're comfortable dealing with ambiguity, methodical in your troubleshooting and confident making technical decisions without immediately escalating every difficult issue. \n You'll likely bring: \n • At least 5 years' experience within a senior 2nd Line or 3rd Line technical support role, ideally within an MSP or multi-customer environment. \n -Strong experience within a 3rd Line Support role in an MSP environment. \n • Excellent Microsoft infrastructure knowledge including Windows Server, Active Directory and Microsoft 365. \n • Experience supporting Entra ID, Intune and Microsoft Defender. \n • Strong networking knowledge including DNS, DHCP, VPNs and firewalls. \n • Experience supporting VMware, Hyper-V or similar virtualisation platforms. \n • Experience using HaloPSA or another PSA platform. \n • Excellent customer communication and stakeholder management skills. \n • A structured, evidence-based approach to troubleshooting and documentation. \n What This Role Isn't \n This isn't a Project Engineer role or an Azure Architect position. \n We're looking for someone with broad Microsoft infrastructure experience who enjoys operational support, technical ownership and solving complex customer issues. \n A key part of the role is knowing when to resolve an issue yourself and when specialist architectural input is genuinely needed. \n Why Join Nexian? \n You'll join a growing Microsoft-focused Managed Services business where your technical expertise will genuinely influence how support is delivered. \n You'll enjoy: \n • Hybrid working following successful onboarding. \n • Company pension. \n • Ongoing Microsoft training and certification support. \n • Career development opportunities. \n • Exposure to modern Microsoft technologies. \n • A collaborative team where your ideas and expertise are valued. \n Apply Now \n If you're looking for a role where technical ownership, customer impact and continuous improvement are valued as highly as technical expertise, we'd love to hear from you. \n Bring your Microsoft infrastructure experience, your MSP background and your passion for solving complex technical problems, and help us continue delivering exceptional Managed Services. \n Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

2nd Line Network Engineer \n Solihull | Competitive, DOE | Office-based - Must drive due to location \n We're recruiting for a 2nd Line Network Engineer to join a well-established managed services provider's Service Operations team in Solihull. \n You'll provide advanced technical support to customers, diagnosing and resolving network incidents, and making sure service requests are handled to a high standard. It's a hands-on technical role that needs strong troubleshooting skills across a range of networking and security technologies. \n What you'll be doing \n\n • Technical support - providing second-line diagnostics and fixes for customer incidents, escalating when necessary\n, • Customer care - working closely with clients via phone and email, keeping them updated at all stages\n, • SLA management - prioritising and managing tickets to meet contractual service levels\n, • Documentation - maintaining accurate, up-to-date records in the Help Desk System, including client infrastructure details and troubleshooting steps\n, • Collaboration - liaising with 3rd party suppliers to resolve hardware, software and connectivity issues, ensuring SLA targets are met\n, • Continuous improvement - contributing to knowledge sharing within the team by updating documentation and supporting colleagues with complex issues\n\n What we're looking for \n\n • Proven technical experience in networking and security support\n, • Strong diagnostic and administration skills across some/all of: Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus 1-7K), Cisco management tools and wireless platforms, Cisco ACE and F5, Juniper & Extreme Firewalls\n, • Tier 2 broadband support, including traffic shaping\n, • Experience with VLANs, VPNs and network security principles\n, • Knowledge of Meraki, Fortinet and Palo Alto solutions (preferred)\n, • Hands-on experience in network design, implementation and troubleshooting, firewall configuration and incident response\n, • Confident using traffic analysis tools to monitor and analyse network performance\n, • Excellent communication skills, comfortable interacting with all stakeholders including Directors\n, • Strong attention to detail and accuracy in documentation\n\n What's in it for you \n\n • 25 days annual leave, rising by 1 day a year up to 28\n, • Private medical cover, discounted health plans, virtual GP access and an eye care scheme\n, • Employee assistance programme via a dedicated Wellbeing Team\n, • Access to a modern Learning Management System for training and personal development\n, • Office-based role with a collaborative, team-focused environment\n\n If this sounds like you, we'd love to hear from you. Apply today, or get in touch for a confidential chat about the role. \n Specialist Recruit is acting as an Employment Business in relation to this vacancy. By applying, you consent to your data being processed in accordance with our Privacy Policy for the purposes of this and other job opportunities. Due to the high volume of applications, if you haven't heard from us within 5 working days, please assume your application has been unsuccessful on this occasion.

1 Line IT Support Engineer - Dudley (Hybrid) \n Due to continued growth, a leading technology firm based in Dudley is looking for a 1 Line IT Support Engineer to join the team. \n Here you will become part of an expanding and reputable organisation dedicated to delivering exceptional services to end users. For those looking to work their way up the career ladder, this is your ticket to career transformation. \n Key Skills required: \n\n • Previous experience in a Service Desk or field-based role\n, • Windows OS 11/10\n, • Active Directory\n, • Office 365\n, • Exchange Server experience\n, • Group Policy (DNS/DHCP)\n, • VPN technologies\n\n It would be highly advantageous if the ideal candidate that experience with previous IT Consultancy/MSP experience and backup technologies such as Veeam. \n The roles and responsibilities of the role include administering 1st Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. \n Company benefits include: \n\n • Starting salary up to £29K DOE\n, • 25 days annual leave + bank holidays\n, • Company pension scheme\n, • Hybrid working up to 2 days WFH\n, • Private healthcare\n, • Plus much more\n\n Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca (at) circle recruitment (dot) com \n \n Key words: Windows Server, IT Support, Microsoft, O365 1 line, 2nd Line, Technical support, office 365, azure, vmware, networking, Dudley, Birmingham, Stourbridge, West Midlands, hyper-v, exchange, \n Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment. \n \n

Service Desk AnalystMidlands based hybrid 6-month initial contract, but with possible extensions and temp to perm options Additional standby and shift allowances \n We are looking for Service Desk Analysts to join the successful IT support team within a global banking client providing 1st or 2nd line technical support to a user base of over 65,000 colleagues. \n You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. \n You'll be working from home 4 days a week and provided with the equipment you need, plus for one day a week you will head to our new office with free parking to join the rest of the team to collaborate. \n What you will be doing:- Provide a single point of contact to internal colleagues reporting IT related issues- Diagnose and resolve technical issues using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues \n The Skills you will need: - A passion for customer service- Ability to flex your communication, both written and verbal- Previous service desk experience and understanding of working to KPI's is an advantage- Knowledge of Windows 10, Microsoft applications, Active Directory & Exchange* skills need but not essential as training is provided \n Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

About The RoleWe are actively building diverse teams and welcome applications from everyone.Role: 2nd Line Technical Support – InfrastructureLocation: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)Contract Type: PermanentSalary Package: 30-38k plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a yearHours: 9.00 am – 5.30 pm, Monday – FridayInterview Process: 2-stage processWhy SCC?An inclusive workplaceExcellent package: solid basic and company benefitsHybrid working & core hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose:To deliver 2nd line technical support for core infrastructure systems, ensuring stability, secu-rity, and optimal performance across the organisation’s IT environment. The role involves receiving, triaging and troubleshooting incidents escalated from the Service Desk, and re-solving issues within agreed SLAs wherever possible. Escalate unresolved or complex inci-dents to 3rd line support with clear technical analysis, diagnostics and remediation actions already completed.Key responsibilities:Triage, prioritise and manage incidents and service requests escalated from the Service Desk.Troubleshoot and resolve infrastructure issues across supported technologies.Investigate incidents to identify root causes and implement fixes where appropriate.Take ownership of incidents through to resolution or escalation.Escalate complex issues to Technical Specialists / 3rd Line with appropriate technical documentation.Perform routine infrastructure administration and maintenance activities.Create and maintain technical documentation and knowledge articles.Support infrastructure changes, upgrades and service improvement initiatives.Work with vendors and internal teams to resolve technical issues.Contribute to problem management and continual service improvement activities.Skills and experience:Strong troubleshooting and analytical skills.Experience supporting Microsoft server and cloud technologies.Good understanding of Active Directory, DNS, DHCP and Group Policy.Knowledge of Microsoft 365 services including Exchange Online, Teams and Entra ID.Working knowledge of VMware vSphere and other virtualisation platforms.Understanding of networking fundamentals including TCP/IP, routing and firewalls.Ability to prioritise workloads and manage competing demands.Strong written and verbal communication skills.Ability to work independently and take ownership of issues.Customer-focused approach with a commitment to service excellence. About YouAbout UsSCC is Europe's largest privately-owned IT business, based out of the new 7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.We are an equal opportunities employerSCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.Diversity & Inclusion at SCC - Sustainability at SCC - Life at SCC - LocationBirmingham - CV2All DepartmentsNot SpecifiedAll Departments is a required fieldAdvertising Salary30-38k plus large company benefitsContract TypePermanentJob FunctionPlease Select

Second Line IT Engineer \n £30,000 - £33,,000 per annum, dependent on Experience \n Birmingham \n My client is recruiting a Second Line IT Engineer to join their growing IT team. The successful candidate will prove high-quality second-line technical support resolving more complex IT issues, maintaining infrastructure, and supporting the delivery of IT projects. \n Working closely with and reporting to the Head of IT, you will help ensure our systems remain secure, reliable and efficient, enabling the teams to provide an exceptional service to their clients. \n A broad role, with responsibilities including : \n\n • Act as the escalation point for technical issues that cannot be resolved by first-line support\n, • Diagnose and resolve hardware, software, operating system and application issues\n, • Troubleshoot networking, printer, telephony and remote access problems\n, • Support Microsoft Windows desktop environments and Microsoft 365 applications\n, • Install, configure and maintain desktops, laptops, mobile devices and peripherals\n, • Maintain accurate documentation within the IT service desk system\n\n \n\n • Assist with the administration and maintenance of the firms' servers, network and cloud infrastructure\n, • Support Active Directory and Microsoft Entra ID user administration\n, • Assist with Microsoft 365 administration, including Exchange Online, Teams, SharePoint and OneDrive\n, • Support software deployments, operating system upgrades and routine maintenance\n, • Assist with backup solutions, disaster recovery processes and business continuity planning\n, • Support Mobile Device Management (MDM) and endpoint management solutions\n\n Security & Compliance \n\n • Apply security updates and software patches\n, • Assist in monitoring security alerts and responding to incidents\n, • Ensure IT systems operate in accordance with firm policies, GDPR and Cyber Essentials requirements\n, • Promote good cyber security practices throughout the Company\n\n Projects \n\n • Support infrastructure improvements and IT projects\n, • Assist with office moves, hardware refreshes and technology rollouts\n, • Work with third-party suppliers to resolve technical issues\n\n Customer Service \n\n • Deliver professional and friendly support to colleagues across the business\n, • Keep users updated throughout the lifecycle of support requests\n, • Produce technical documentation and user guides where appropriate\n, • Provide occasional user training on new systems and technologies\n\n Continuous Improvement \n\n • Identify recurring issues and recommend permanent solutions\n, • Contribute to improving IT processes and documentation\n, • Keep technical knowledge current through continuous professional development\n\n To be successful, your experience is likely to include : \n\n • Previous experience providing second-line IT support\n, • Strong knowledge of Windows 10/11 and Microsoft\n, • Experience supporting Active Directory, Microsoft Entra ID, Exchange Online and Teams.\n, • Good understanding of networking fundamentals (TCP/IP, DNS and VPN)\n, • Experience supporting desktops, laptops, printers and mobile devices\n, • Excellent troubleshooting and problem-solving skills\n, • Strong communication and customer service skills\n, • Ability to manage competing priorities effectively\n, • Full UK driving license and ability to travel to other office locations if required. required.\n\n Desirable experience includes : \n\n • Experience within a legal or professional services environment\n, • Knowledge of Microsoft Intune and endpoint management\n, • Experience supporting Hyper-V or VMware\n, • Knowledge of backup and disaster recovery technologies\n, • IT certifications such as Microsoft, CompTIA or ITIL\n\n If this sounds like you please send your CV to apply.

We’re Virtu Property — specialists in soft services for residential property. \n \n Our expert teams deliver high-quality cleaning, caretaking, grounds care, and specialist maintenance to keep properties running smoothly and looking their best. \n And we’re not stopping there! We’ve expanded to offer tailored residential freehold housing management, and we’re always exploring new ways to innovate and add value for our clients. \n We have an incredible opportunity for an FM Help Desk Operative to join our Facilities Management team and be the first point of contact for all FM-related queries! \n \n As an FM Help Desk Operative, you’ll play a key role in ensuring smooth operations by logging, monitoring, and coordinating maintenance tasks. You’ll deliver exceptional customer service while supporting planned and reactive maintenance across the organisation. This is a standalone role where you’ll have full responsibility for managing the help desk function. \n \n What you’ll be doing \n No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply. \n\n • Handle FM queries via phone, email, and help desk systems.\n, • Log and prioritise maintenance requests, assigning them to the right teams or contractors.\n, • Track progress, ensuring jobs meet SLAs and KPIs.\n, • Provide timely updates to requestors and escalate issues when needed.\n, • Assist with scheduling planned preventative maintenance (PPM).\n, • Maintain accurate records and produce performance reports.\n\n \n What you need to succeed \n\n • Experience in a facilities help desk or customer service role.\n, • Strong IT skills (help desk systems, Microsoft Office).\n, • Excellent communication and organisational skills.\n, • Ability to manage multiple tasks and work under pressure.\n, • Customer-focused and proactive approach.\n, • Desirable: Knowledge of CAFM systems and FM processes.\n\n \n Why join us? \n\n • Time to Recharge: 25 days’ holiday plus bank holidays\n, • Future Security: Enhanced pension scheme based on role\n, • Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support\n, • Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most\n, • Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most\n, • Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally\n, • Mental Health Support: 24/7 mental health services\n, • Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way\n, • Giving Back: One volunteer day annually to support a charity or cause close to your heart\n, • Benefit Platform: One online platform for all benefits and recognition\n\n \n At Virtu, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.

Telecoms Support Desk EngineerLocation: Quinton, BirminghamSalary £30,000 - £35,000The Telecoms Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.This position requires strong telecoms and, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.Responsibilities:Act as a first and second-line support engineer for telecoms and UC-related incidents and requests.Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.Perform detailed troubleshooting across VoIP, networking, and UC platforms.Escalate complex incidents appropriately while maintaining ownership and customer communication.Implementing remote deployments, including system provisioning, configuration, and testing.Liaise with customers and suppliers to ensure timely resolution of issues.Provide remote user support and basic customer training where required.Maintain accurate technical documentation, case notes, and knowledge base articles.Identify recurring issues and contribute to problem management and continuous improvement initiatives.Experience Required :Troubleshooting UC and telecoms platforms.Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.Minimum of 2 years experience in an IT or Telecoms support role.Technical Skills Required:Strong understanding of:VoIP technologies and call flowsSIP, RTP, TCP/UDPDNS, DHCP, VLANs, QoSLAN and WAN fundamentalsBenefits:21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 yearsBirthday Day OffBuy Holiday SchemeCareer Development and Progression OpportunitiesEmployee Assistance ProgrammeEnhanced Company Sick PayDiscounted Retail VouchersReduced Gym MembershipAnnual Salary ReviewSCG Mobile BenefitEmployee Referral BonusPension SchemeFree On-Site ParkingCharity EventsSCG is proud to be an equal opportunities employer.We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.TPBN1_UKTJ

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Building Consultancy BirminghamSenior Building Surveyor AssociateJoin JLL's award-winning Building Consultancy team in Birmingham and accelerate your career with the world's leading real estate services firm. Work with prestigious clients while delivering commercial excellence across diverse property sectors in the thriving Midlands market.Why this opportunity Stands out?Prestigious Client Portfolio:Build relationships with leading institutional investors including Mileway, Hammerson plc, Aviva, Legal & General, RLAM, RailPen and Aberdeen Standard Investments, plus corporate occupiers such as Barclays and Bunzl.Integrated Excellence :Collaborate seamlessly with Investment, Agency, Managed Services, Valuations, Lease Advisory, Planning and Rating teams to deliver holistic, commercial solutions.Career Acceleration :Join our entrepreneurial, inclusive culture where like-minded professionals work together to achieve extraordinary results across the desk and around the globe.Strategic Building ConsultancyConduct comprehensive building surveys and prepare detailed technical reports for high-value commercial portfoliosDevelop specifications and administer repair and refurbishment contracts (£500k+ values)Lead dilapidations negotiations and prepare strategic exit strategies for major occupiersCreate planned preventative maintenance strategies that optimize asset performancebuilding reinstatement cost assessments across retail, office, industrial and logistics sectorsClient Partnership & GrowthCoordinate complex portfolio instructions across multiple property typesBuild sustainable business relationships with institutional and corporate clientsDeliver exceptional client service that drives repeat business and referralsTravel regionally with opportunities for national project exposureYour ProfileEssential RequirementsMRICS qualification in Building Surveying with 3-5+ years PQE in commercial consultancyProven expertise in dilapidations, building surveys, and contract administrationCommercial acumen with excellent report writing and presentation capabilitiesTeam collaboration skills with ability to work independently under pressureFull UK driving license and flexibility for regional travelDesirable ExperienceAutoCAD proficiency and familiarity with digital survey technologiesExperience across multiple commercial property sectorsKnowledge of sustainability assessments and ESG requirementsAdvanced Microsoft Office skills (Word, Excel, Outlook)What We OfferCompetitive PackageSalary : dependent on experiencePerformance bonusComprehensive benefits : Private healthcare, pension, annual leave + bank holidaysFlexible benefitsCareer DevelopmentClear progression pathwayRICS support including APC mentoring and exam fundingGlobal mobility opportunities across JLL's 80+ countriesModern WorkingHybrid working modelState-of-the-art Birmingham office with collaborative workspacesCutting-edge technology including mobile survey apps and cloud-based project managementInclusive culture celebrating diverse perspectives and innovationPurpose-Driven ImpactAs a diverse and inclusive employer, JLL strives to contribute lasting value for clients, employees, shareholders, communities and our industry. Everything we do today works towards Building a Better Tomorrow.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.Ready to Shape Commercial Real Estate?Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in your sights and imagine where JLL can take you.Apply today at careers.jll.com or contact our recruitment team directly.Location:On-site -Birmingham, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ

At Thrislington Cubicles, we've been crafting the worlds best toilet cubicles from our UK-based factory since the 1960s. With over 50 years of experience, weve developed a reputation for delivering precision-engineered, hand-finished products that are custom-built for each individual space, like a Savile Row suit, made to measure and built to last. Many of our team members have been with us for decades, and their expertise drives the quality were known for.We are proud to be part of Bobrick Washroom Equipment Inc, a global leader in commercial washroom solutions. As part of the Bobrick family, we combine the strength and stability of a global organisation with the craftsmanship and service of a proudly British manufacturer.Our products are tested rigorously before launch, allowing us to offer an industry-leading warranty and an outstanding after-sales service. Unlike many in our sector, we dont just manufacture, we supply, install, and support projects worldwide to ensure every installation looks as good as it was designed.SummaryThe Customer Service Assistant will play an important role supporting the Logistics Department within the Deeside Division. Responsibilities include handling inquiries, processing orders, and maintaining accurate records, and assisting with administrative tasks that support daily operations. The role involves collaboration with the logistics team to coordinate shipments and resolve issues. This individual must be a team player and work in a cooperative and supportive manner. This position reports to the Service and Logistics Manager.Customer Service Responsibilities:Monitor email service requests from external customers, which include contractors, distributors, and site management. Using email and within the boundaries of company policy acknowledge receipt and answer where appropriate, reallocating, or escalating queries when required.Monitor email and MS Teams service requests from internal customers, which include cross functional division departments, UK and overseas based sales managers and management. Using email and MS Teams acknowledge receipt and answer where appropriate, reallocating, or escalating queries when required.Receive and triage general enquiries, acknowledge receipt, and allocate to the appropriate department or person.Provide a daily shipping update to all customers with export orders in transit.Access and escalate complaints as required to the relevant department management.Manage projects start and coordinate with relevant functions, beginning at the specification phase and continuing through purchase order receipt, drafting coordination, manufacturing release, and final shipment; ensuring continuity, alignment, and proactive oversight from pre-order engagement through project completion.Review and interpret CAD drawings to support customer discussions and identify risks, discrepancies, or missing information in drawings via phone calls or emails.Provide technical support and troubleshooting for field-related inquiries to resolve issues and guide customers through solutions.Maintain in-depth knowledge of company products to make informed technical and operational decisions; advise clients and colleagues on product applications.Addresses complaints and requests from distributors and field teams, assess their needs, and process orders to fulfil those requirements accurately and efficiently.Engage in hands-on technical learning to stay current with product and system developments.Review and validate purchase orders against quotes, approved layouts, specifications, and contractual requirements to ensure entry into CSI is accurate for processing and invoicing.Ensure scope alignment between architectural drawings, distributor expectations, and Thrislington product capabilities.Proactively manage project timelines including drafting approval cycles, revision control, material trigger points, production scheduling, and shipping milestones. Communicate any failed or at-risk ship dates to the C/S Manager.Maintain comprehensive project documentation within ERP/OMS systems to ensure traceability and audit integrity.Provide accurate and timely responses to inquiries related to pricing, specifications, lead times, installation expectations, and order status.Proactively communicate production updates, potential delays, or scope concerns to ensure transparency to their manager and Operations teamHandle escalated concerns with diplomacy, professionalism, and solution-oriented communication. Ensure all communications reinforce alignment between customer expectations and operational capabilities. Investigate customer complaints related to quality, delivery, documentation errors, or specification discrepancies and provide feedback to the relevant party for CCR entry.Monitor revisions that may impact cost, material usage, or production timelines and update CSI based on revisions provided from CAD or Sales. Maintain comprehensive project documentation within ERP/OMS systems to ensure traceability and audit integrity.Perform order entry into the organizations ERP system in a timely manner with a high degree of accuracy.Initiate and process return authorizations (RMA) in accordance with company policies and warranty guidelines and communicate clearly with customers regarding return procedures, credit timelines, and replacement expectations.Logistics and Administration Responsibilities:Support the administration of new projects, this includes adding and maintaining changes to the Master Production Plan, in advance of further manufacturing scheduling by the logistics and/or planning manager.Update and maintain changes to the Master Delivery Plan for approval by the Logistics Manager.Coordinate the export collections with the freight forwarding company. Provide all relevant export documentation required for each shipment, such as commercial invoices, ensuring the goods meet all compliance requirements for shipping.Visit the Chamber of Commerce to complete export documentation as required.Coordinate UK direct deliveries with sites and contractors and complete induction forms as required.Communicate late changes or requests to the Deeside despatch team using the designated MS Teams channel as required.Support and assist fleet management with booking vehicle services, maintenance and MOT tests for Thrislingtons delivery and installation team.Manage incoming vehicle fines, e.g. parking charges, speeding fines, and communicating necessary payroll deductions with Human Resources as required.Administer the RingGo, London congestion charge and fuel cards when required.Distribute job schedules to the offloading team on a weekly basis.Using nominated courier companies arrange the shipment of finished goods, including hardware, replacement parts, etc. Provide the ship date and shipment tracking information to relevant parties when shipment has been arranged.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceSecondary school level of education, with Mathematics and English GCSEs at grade A- C or Grade 4 +Excellent communication skills; both written and verbal ability to operate in a fast-paced open office environment2+ years of experience in customer service, order management, or project coordination within a manufacturing or distribution environment.Demonstrated skills in the following areas: team/project leadership, professional oral and written communication, and analytical problem solving.Proficient with computer software programs including Excel, Work, and PowerPoint.Experience working with ERP systems (e.g., order entry, production coordination, inventory visibility).Strong interpersonal skills and the ability to work effectively on their own and in a team environment with employees in all environmentsExcellent organisation skills and the ability to manage multiple tasks at any one timeLanguage SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Must have the ability to effectively present information and respond to questions from groups of department employees, managers, clients, customers, and vendors.Mathematical SkillsAbility to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Work EnvironmentFast-paced environment handling multiple customer enquiries and requests.Interaction with customers via phone, email, live chat, or face-to-face.Collaborative team setting working closely with colleagues and supervisors.Use of customer service software, EPR systems, and internal communication tools.Target-driven role with service level and response time expectations.Professional and customer-focused atmosphere requiring clear communication and problem-solving skills.Requires the ability to remain calm, organised, and positive when resolving customer issues.Physical DemandsProlonged periods of sitting at a desk and working on a computer.Frequent use of a telephone, headset, and computer systems.Ability to type and navigate multiple systems simultaneously.Occasional standing or moving around the workspace as required.Ability to maintain focus and attention to detail for extended periods.May require handling light materials such as paperwork, files, or small office supplies.Ability to communicate clearly with customers verbally and in writing.Capability to manage repetitive tasks in a busy customer service environment.Why join Bobrick / Thrislington?Youll enjoy the stability of a long-established company combined with the growth opportunities of a global leader. We offer a supportive and inclusive culture, competitive benefits, and the chance to contribute to sustainable solutions that make a difference worldwide. If youre seeking a career where you can make an impact, grow your skills and contribute to a company built on innovation, integrity, and sustainability, Bobrick/Thrislington is the place for you. Together, were shaping the future of washroom design, one project at a time.Legacy & Leadership Over 100 years as a global leader in washroom solutions.Purpose-Driven Impact Products that improve hygiene, accessibility & sustainability worldwide.Growth Opportunities Training, mentorship & career advancement.Inclusive Culture Collaborative, respectful, and diverse workplaceSustainability Commitment Supporting green building and environmental stewardship.Stability with Reach Privately held, established brand with international presence.Our CultureWe view our culture as a competitive advantage and a foundation for continued success. Our positive and supportive culture encourages our people to do their best work every day. Bobrick/Koala respects work-life balance, has a strong commitment to employee development and attributes its success to five core values and their alignment with its employees, suppliers, sales representatives, distributors and other channel partners. We are dedicated to:Do the right thing: Conduct all aspects of business honestly, ethically, and responsibly.Offer the best value: Provide products and services which best meet each customer's needs.Treat everyone with dignity and respect. Embrace all backgrounds and experiences, promote equity, and be inclusive. Help each employee develop and achieve their potential.Foster a fearless and trusting culture.Continuously improve everything we do.Benefits:Monday - Friday 8:30am - 5pm20 days holiday (plus 5 for Christmas shutdown), plus bank holidaysCompany matched pension upto 5%Company bonusDental SchemePrivate Medical InsuranceService recognition programNo terminology in this advert is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we are pleased to accept applications from all sections of the community. Any qualifications listed are indicative and we confirm that we are willing to accept applications from people holding equivalent qualifications.TPBN1_UKTJ

Your Experience May IncludeTechnical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. The Role at a GlanceTechnic

As our IT Service Desk Team Leader, youll be responsible for delivering high-quality technical support to colleagues across whg and multiple sites. Leading a team of IT Technicians, youll provide hands-on support, guidance and direction, ensuring an outstanding service is delivered in line with esta

What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons. We need people to join our rapidly expanding team of Water Quality and Catchment Management specialists so that we can continue to deliver sustainable solutions to the water sector and environmental regulators in the UK and help protect the water environment. With a background in earth sciences and working knowledge of water quality and geochemistry / environmental chemistry you should be aware of the UK situation with regard to: • How river, lake and TraCs water quality is protected through the WFD and other regulatory tools;, • Be aware / have working knowledge of water quality modelling tools (SAGIS SIMCAT, InfoWorks, ICM etc.)., • Experience of WFD/EIA scoping, reviews and assessments for water/hydrology chapters., • Experience of water environment data collation (field and/or desk based), quality checking and assurance and interpretation., • Experience of water quality permitting and completion or review of H1 and RQP assessments., • Demonstrate understanding of how to conceptualise a water quality problem and knowledge of the available datasets which can be used in problem solving. Prior work experience, either postdoctoral or in consultancy or working in the water sector (regulator or industry) would be desirable. You should have an interest in problem solving through interrogation of time series and spatial datasets, good conceptualisation skills and understand the important of source pathway receptor models and be able to clearly communicate ideas either through your writing or visualisations. An awareness of how groundwater and surface water interact would also be useful. Field experience including sampling network design, risk assessment before field work, and data collation and interpretation (for river and / or groundwater sampling and monitoring) would also be beneficial and some knowledge of catchment management / agri-environment schemes. • Water quality data analysis, conceptualisation and visualisation and clear communication;, • Carrying out desk-based investigations / interpretation of datasets., • Helping to design field monitoring campaigns including traditional and non-traditional approaches;, • Delivery of technical reports and presentations to clients; and, • Winning new work and writing proposals for new projects., • Project and task management., • Being a key member of our water quality team in Sustainable Water Management; You will be mainly UK based but will work collaboratively with teams across WSP's global business. So, being able to work effectively as part of a diverse team, as well as individually for discrete tasks, is very important to us. Our Sustainable Water Management team works across a spectrum of services covering water quality and catchment management water resources and security, hydrology and hydraulics, geomorphology, hydroecology and hydrogeology. We provide high-quality technical services and advice to high-profile customers in the UK and overseas, including government departments and agencies, the water industry, and industrial sectors, including power, transport, nuclear, mining, commercial, and oil and gas. We offer a dynamic, but supportive environment for a motivated and talented individual to fulfil their potential. We recognise that our people are central to our success as a business. As a consequence, we are committed to providing a comprehensive framework for the professional development of our staff, including: • Access to extensive internal and external training opportunities;, • Supporting for volunteering;, • A mentoring programme; and, • Support for gaining chartership through professional institutions. This position is UK flexible, although our main offices for SWM teams are Newcastle-upon-Tyne, Cardiff, Manchester, Shrewsbury, London, Bristol or Glasgow offices and you will be able to benefit from hybrid office-home working. • Degree-level qualifications in a relevant subject (e.g. geography, geology, geochemistry, earth/environmental science, civil engineering or similar);, • A higher degree in a relevant discipline (e.g. river or lake water quality, water chemistry, hydrogeochemistry, water management, environmental science, or similar), is desirable, but not essential;, • You should have excellent analytical skills, and be able to apply them to analysing problems and finding solutions to novel challenges;, • Experience in use of MS Office tools (Word, Teams, Excel, Access, Powerpoint) and use of GIS packages, such as ArcGIS or QGIS;, • You will collaborate effectively as part of a team and be able to work independently with some steer;, • You will demonstrate excellent communication skills, being able to write clearly and / or communicate ideas through visualisations. Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? We are one of the world's leading engineering and professional services firms. Our passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 11,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. #J-18808-Ljbffr

What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons. We need people to join our rapidly expanding team of Water Quality and Catchment Management specialists so that we can continue to deliver sustainable solutions to the water sector and environmental regulators in the UK and help protect the water environment. With a background in earth sciences and working knowledge of water quality and geochemistry / environmental chemistry you should be aware of the UK situation with regard to: • How river, lake and TraCs water quality is protected through the WFD and other regulatory tools;, • Be aware / have working knowledge of water quality modelling tools (SAGIS SIMCAT, InfoWorks, ICM etc.)., • Experience of WFD/EIA scoping, reviews and assessments for water/hydrology chapters., • Experience of water environment data collation (field and/or desk based), quality checking and assurance and interpretation., • Experience of water quality permitting and completion or review of H1 and RQP assessments., • Demonstrate understanding of how to conceptualise a water quality problem and knowledge of the available datasets which can be used in problem solving. Prior work experience, either postdoctoral or in consultancy or working in the water sector (regulator or industry) would be desirable. You should have an interest in problem solving through interrogation of time series and spatial datasets, good conceptualisation skills and understand the important of source pathway receptor models and be able to clearly communicate ideas either through your writing or visualisations. An awareness of how groundwater and surface water interact would also be useful. Field experience including sampling network design, risk assessment before field work, and data collation and interpretation (for river and / or groundwater sampling and monitoring) would also be beneficial and some knowledge of catchment management / agri-environment schemes. • Water quality data analysis, conceptualisation and visualisation and clear communication;, • Carrying out desk-based investigations / interpretation of datasets., • Helping to design field monitoring campaigns including traditional and non-traditional approaches;, • Delivery of technical reports and presentations to clients; and, • Winning new work and writing proposals for new projects., • Project and task management., • Being a key member of our water quality team in Sustainable Water Management; You will be mainly UK based but will work collaboratively with teams across WSP's global business. So, being able to work effectively as part of a diverse team, as well as individually for discrete tasks, is very important to us. Our Sustainable Water Management team works across a spectrum of services covering water quality and catchment management water resources and security, hydrology and hydraulics, geomorphology, hydroecology and hydrogeology. We provide high-quality technical services and advice to high-profile customers in the UK and overseas, including government departments and agencies, the water industry, and industrial sectors, including power, transport, nuclear, mining, commercial, and oil and gas. We offer a dynamic, but supportive environment for a motivated and talented individual to fulfil their potential. We recognise that our people are central to our success as a business. As a consequence, we are committed to providing a comprehensive framework for the professional development of our staff, including: • Access to extensive internal and external training opportunities;, • Supporting for volunteering;, • A mentoring programme; and, • Support for gaining chartership through professional institutions. This position is UK flexible, although our main offices for SWM teams are Newcastle-upon-Tyne, Cardiff, Manchester, Shrewsbury, London, Bristol or Glasgow offices and you will be able to benefit from hybrid office-home working. • Degree-level qualifications in a relevant subject (e.g. geography, geology, geochemistry, earth/environmental science, civil engineering or similar);, • A higher degree in a relevant discipline (e.g. river or lake water quality, water chemistry, hydrogeochemistry, water management, environmental science, or similar), is desirable, but not essential;, • You should have excellent analytical skills, and be able to apply them to analysing problems and finding solutions to novel challenges;, • Experience in use of MS Office tools (Word, Teams, Excel, Access, Powerpoint) and use of GIS packages, such as ArcGIS or QGIS;, • You will collaborate effectively as part of a team and be able to work independently with some steer;, • You will demonstrate excellent communication skills, being able to write clearly and / or communicate ideas through visualisations. Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? We are one of the world's leading engineering and professional services firms. Our passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 11,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. #J-18808-Ljbffr

What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons. We need people to join our rapidly expanding team of Water Quality and Catchment Management specialists so that we can continue to deliver sustainable solutions to the water sector and environmental regulators in the UK and help protect the water environment. With a background in earth sciences and working knowledge of water quality and geochemistry / environmental chemistry you should be aware of the UK situation with regard to: • How river, lake and TraCs water quality is protected through the WFD and other regulatory tools;, • Be aware / have working knowledge of water quality modelling tools (SAGIS SIMCAT, InfoWorks, ICM etc.)., • Experience of WFD/EIA scoping, reviews and assessments for water/hydrology chapters., • Experience of water environment data collation (field and/or desk based), quality checking and assurance and interpretation., • Experience of water quality permitting and completion or review of H1 and RQP assessments., • Demonstrate understanding of how to conceptualise a water quality problem and knowledge of the available datasets which can be used in problem solving. Prior work experience, either postdoctoral or in consultancy or working in the water sector (regulator or industry) would be desirable. You should have an interest in problem solving through interrogation of time series and spatial datasets, good conceptualisation skills and understand the important of source pathway receptor models and be able to clearly communicate ideas either through your writing or visualisations. An awareness of how groundwater and surface water interact would also be useful. Field experience including sampling network design, risk assessment before field work, and data collation and interpretation (for river and / or groundwater sampling and monitoring) would also be beneficial and some knowledge of catchment management / agri-environment schemes. • Water quality data analysis, conceptualisation and visualisation and clear communication;, • Carrying out desk-based investigations / interpretation of datasets., • Helping to design field monitoring campaigns including traditional and non-traditional approaches;, • Delivery of technical reports and presentations to clients; and, • Winning new work and writing proposals for new projects., • Project and task management., • Being a key member of our water quality team in Sustainable Water Management; You will be mainly UK based but will work collaboratively with teams across WSP's global business. So, being able to work effectively as part of a diverse team, as well as individually for discrete tasks, is very important to us. Our Sustainable Water Management team works across a spectrum of services covering water quality and catchment management water resources and security, hydrology and hydraulics, geomorphology, hydroecology and hydrogeology. We provide high-quality technical services and advice to high-profile customers in the UK and overseas, including government departments and agencies, the water industry, and industrial sectors, including power, transport, nuclear, mining, commercial, and oil and gas. We offer a dynamic, but supportive environment for a motivated and talented individual to fulfil their potential. We recognise that our people are central to our success as a business. As a consequence, we are committed to providing a comprehensive framework for the professional development of our staff, including: • Access to extensive internal and external training opportunities;, • Supporting for volunteering;, • A mentoring programme; and, • Support for gaining chartership through professional institutions. This position is UK flexible, although our main offices for SWM teams are Newcastle-upon-Tyne, Cardiff, Manchester, Shrewsbury, London, Bristol or Glasgow offices and you will be able to benefit from hybrid office-home working. • Degree-level qualifications in a relevant subject (e.g. geography, geology, geochemistry, earth/environmental science, civil engineering or similar);, • A higher degree in a relevant discipline (e.g. river or lake water quality, water chemistry, hydrogeochemistry, water management, environmental science, or similar), is desirable, but not essential;, • You should have excellent analytical skills, and be able to apply them to analysing problems and finding solutions to novel challenges;, • Experience in use of MS Office tools (Word, Teams, Excel, Access, Powerpoint) and use of GIS packages, such as ArcGIS or QGIS;, • You will collaborate effectively as part of a team and be able to work independently with some steer;, • You will demonstrate excellent communication skills, being able to write clearly and / or communicate ideas through visualisations. Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? We are one of the world's leading engineering and professional services firms. Our passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 11,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. #J-18808-Ljbffr

What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons. We need people to join our rapidly expanding team of Water Quality and Catchment Management specialists so that we can continue to deliver sustainable solutions to the water sector and environmental regulators in the UK and help protect the water environment. With a Background In Earth Sciences And Working Knowledge Of Water Quality And Geochemistry / Environmental Chemistry You Should Be Aware Of The UK Situation With Regard To • How river, lake and TraCs water quality is protected through the WFD and other regulatory tools;, • Be aware / have working knowledge of water quality modelling tools (SAGIS SIMCAT, InfoWorks, ICM etc.)., • Experience of WFD/EIA scoping, reviews and assessments for water/hydrology chapters., • Experience of water environment data collation (field and/or desk based), quality checking and assurance and interpretation., • Experience of water quality permitting and completion or review of H1 and RQP assessments., • Demonstrate understanding of how to conceptualise a water quality problem and knowledge of the available datasets which can be used in problem solving. Prior work experience, either postdoctoral or in consultancy or working in the water sector (regulator or industry) would be desirable. You should have an interest in problem solving through interrogation of time series and spatial datasets, good conceptualisation skills and understand the important of source pathway receptor models and be able to clearly communicate ideas either through your writing or visualisations. An awareness of how groundwater and surface water interact would also be useful. Field experience including sampling network design, risk assessment before field work, and data collation and interpretation (for river and / or groundwater sampling and monitoring) would also be beneficial and some knowledge of catchment management / agri-environment schemes. • Water quality data analysis, conceptualisation and visualisation and clear communication;, • Carrying out desk-based investigations / interpretation of datasets., • Helping to design field monitoring campaigns including traditional and non-traditional approaches;, • Delivery of technical reports and presentations to clients; and, • Winning new work and writing proposals for new projects., • Project and task management., • Being a key member of our water quality team in Sustainable Water Management; You will be mainly UK based but will work collaboratively with teams across WSP’s global business. So, being able to work effectively as part of a diverse team, as well as individually for discrete tasks, is very important to us. Our Sustainable Water Management team works across a spectrum of services covering water quality and catchment management water resources and security, hydrology and hydraulics, geomorphology, hydroecology and hydrogeology. We provide high-quality technical services and advice to high-profile customers in the UK and overseas, including government departments and agencies, the water industry, and industrial sectors, including power, transport, nuclear, mining, commercial, and oil and gas. We Offer a Dynamic, But Supportive Environment For a Motivated And Talented Individual To Fulfil Their Potential. We Recognise That Our People Are Central To Our Success As a Business. As a Consequence, We Are Committed To Providing a Comprehensive Framework For The Professional Development Of Our Staff, Including • Access to extensive internal and external training opportunities;, • Supporting for volunteering;, • A mentoring programme; and, • Support for gaining chartership through professional institutions. This position is UK flexible, although our main offices for SWM teams are Newcastle-upon-Tyne, Cardiff, Manchester, Shrewsbury, London, Bristol or Glasgow offices and you will be able to benefit from hybrid office-home working. • Degree-level qualifications in a relevant subject (e.g. geography, geology, geochemistry, earth/environmental science, civil engineering or similar);, • A higher degree in a relevant discipline (e.g. river or lake water quality, water chemistry, hydrogeochemistry, water management, environmental science, or similar), is desirable, but not essential;, • You should have excellent analytical skills, and be able to apply them to analysing problems and finding solutions to novel challenges;, • Experience in use of MS Office tools (Word, Teams, Excel, Access, Powerpoint) and use of GIS packages, such as ArcGIS or QGIS;, • You will collaborate effectively as part of a team and be able to work independently with some steer;, • You will demonstrate excellent communication skills, being able to write clearly and / or communicate ideas through visualisations. Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? With us, you can. Apply today. We are one of the world’s leading engineering and professional services firms. Our passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 11,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. #J-18808-Ljbffr

Fawkes & Reece London is seeking a 2nd Line Service Desk Analyst for a full-time, permanent role in Birmingham. You will handle IT incidents and service requests, log them in the ITSM system, and strive for first-time fixes while meeting SLAs.

Technical Services Manager - EUC | The Royal Orthopaedic Hospital NHS Foundation Trust. As the Technical Services Manager - EUC you will ensure our IT Service Desk delivers a high‑quality service to end users and that processes are followed to meet business needs, working in close collaboration wi

Atos Group is investing in our future by expanding UK delivery capability from Birmingham, building a new Level 1 Support Service Desk and appointing three Team Leaders to maintain outstanding service quality and develop our people. Your leadership experience with apprentices will be valued as part

Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Most Service Delivery Manager roles ask you to maintai

Fawkes and Reece is seeking a proactive IT Service Desk professional to handle 1st/2nd line support for staff and VIPs, ensuring timely resolution within SLAs. The role emphasizes strong customer service, ITIL practices, and collaboration with third-party providers. You will log incidents, coordinat

Hands on experience of IT support for Office365 Experience of working with ICT suppliers in an outsourced environment Ability to prioritise, deliver to agreed deadlines and manage expectations Experience working with Service Desk ticketing software Working knowledge of service delivery frameworks Ab

Walsall is looking for an experienced IT Service Desk Team Leader to lead the frontline IT support team. This full-time permanent position demands a strong technical leader with expertise in ITIL principles and service management. The successful candidate will manage a team, deliver high-quality sup

IT Service Desk Team Leader to head a frontline IT support team across multiple sites in the West Midlands. You will provide hands-on support, mentor others, and ensure service delivery aligns with ITIL practices.

We’re looking for an experienced and people-focused IT Service Desk Team Leader to lead our frontline IT support team and help shape an exceptional service experience across the organisation. Maintaining the Service Desk knowledge base and promoting self‑service solutions where appropriate. Ensu

Experience within an IT Service Desk, Helpdesk or 1st/2nd Line Support role. Are you passionate about technology and delivering outstanding customer service? We're looking for an IT Service Desk Engineer to join our Birmingham-based IT team and play a key role in supporting colleagues across our bus

Walsall Housing Group is seeking an experienced IT Service Desk Team Leader to guide a frontline IT support team across multiple sites. You will provide hands-on support, guidance and direction while ensuring services meet ITIL-aligned processes. You will lead a team of IT Technicians, manage ITSM a

ITSM platforms such as ServiceNow, Jira Service Management, Freshservice, or ManageEngine. We’re looking for a proactive and customer‑focused Service Desk Analyst to join our IT team. Experience in a Service Desk, IT Support, or Technical Support role.

Maintaining the Service Desk knowledge base and promoting self-service solutions where appropriate. A strong understanding of ITIL principles and service management best practice and a minimum of ITIL4 Foundation certification or SDI (Service Desk Institute) qualification. We're looking for an exper

What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons. We need people to join our rapidly expanding team of Water Quality and Catchment Management specialists so that we can continue to deliver sustainable solutions to the water sector and environmental regulators in the UK and help protect the water environment. With a background in earth sciences and working knowledge of water quality and geochemistry / environmental chemistry you should be aware of the UK situation with regard to: • How river, lake and TraCs water quality is protected through the WFD and other regulatory tools;, • Be aware / have working knowledge of water quality modelling tools (SAGIS SIMCAT, InfoWorks, ICM etc.)., • Experience of WFD/EIA scoping, reviews and assessments for water/hydrology chapters., • Experience of water environment data collation (field and/or desk based), quality checking and assurance and interpretation., • Experience of water quality permitting and completion or review of H1 and RQP assessments., • Demonstrate understanding of how to conceptualise a water quality problem and knowledge of the available datasets which can be used in problem solving. Prior work experience, either postdoctoral or in consultancy or working in the water sector (regulator or industry) would be desirable. You should have an interest in problem solving through interrogation of time series and spatial datasets, good conceptualisation skills and understand the important of source pathway receptor models and be able to clearly communicate ideas either through your writing or visualisations. An awareness of how groundwater and surface water interact would also be useful. Field experience including sampling network design, risk assessment before field work, and data collation and interpretation (for river and / or groundwater sampling and monitoring) would also be beneficial and some knowledge of catchment management / agri-environment schemes. • Water quality data analysis, conceptualisation and visualisation and clear communication;, • Carrying out desk-based investigations / interpretation of datasets., • Helping to design field monitoring campaigns including traditional and non-traditional approaches;, • Delivery of technical reports and presentations to clients; and, • Winning new work and writing proposals for new projects., • Project and task management., • Being a key member of our water quality team in Sustainable Water Management; You will be mainly UK based but will work collaboratively with teams across WSP's global business. So, being able to work effectively as part of a diverse team, as well as individually for discrete tasks, is very important to us. Our Sustainable Water Management team works across a spectrum of services covering water quality and catchment management water resources and security, hydrology and hydraulics, geomorphology, hydroecology and hydrogeology. We provide high-quality technical services and advice to high-profile customers in the UK and overseas, including government departments and agencies, the water industry, and industrial sectors, including power, transport, nuclear, mining, commercial, and oil and gas. We offer a dynamic, but supportive environment for a motivated and talented individual to fulfil their potential. We recognise that our people are central to our success as a business. As a consequence, we are committed to providing a comprehensive framework for the professional development of our staff, including: • Access to extensive internal and external training opportunities;, • Supporting for volunteering;, • A mentoring programme; and, • Support for gaining chartership through professional institutions. This position is UK flexible, although our main offices for SWM teams are Newcastle-upon-Tyne, Cardiff, Manchester, Shrewsbury, London, Bristol or Glasgow offices and you will be able to benefit from hybrid office-home working. • Degree-level qualifications in a relevant subject (e.g. geography, geology, geochemistry, earth/environmental science, civil engineering or similar);, • A higher degree in a relevant discipline (e.g. river or lake water quality, water chemistry, hydrogeochemistry, water management, environmental science, or similar), is desirable, but not essential;, • You should have excellent analytical skills, and be able to apply them to analysing problems and finding solutions to novel challenges;, • Experience in use of MS Office tools (Word, Teams, Excel, Access, Powerpoint) and use of GIS packages, such as ArcGIS or QGIS;, • You will collaborate effectively as part of a team and be able to work independently with some steer;, • You will demonstrate excellent communication skills, being able to write clearly and / or communicate ideas through visualisations. Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? We are one of the world's leading engineering and professional services firms. Our passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 11,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. #J-18808-Ljbffr

What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons. We need people to join our rapidly expanding team of Water Quality and Catchment Management specialists so that we can continue to deliver sustainable solutions to the water sector and environmental regulators in the UK and help protect the water environment. With a Background In Earth Sciences And Working Knowledge Of Water Quality And Geochemistry / Environmental Chemistry You Should Be Aware Of The UK Situation With Regard To • How river, lake and TraCs water quality is protected through the WFD and other regulatory tools;, • Be aware / have working knowledge of water quality modelling tools (SAGIS SIMCAT, InfoWorks, ICM etc.)., • Experience of WFD/EIA scoping, reviews and assessments for water/hydrology chapters., • Experience of water environment data collation (field and/or desk based), quality checking and assurance and interpretation., • Experience of water quality permitting and completion or review of H1 and RQP assessments., • Demonstrate understanding of how to conceptualise a water quality problem and knowledge of the available datasets which can be used in problem solving. Prior work experience, either postdoctoral or in consultancy or working in the water sector (regulator or industry) would be desirable. You should have an interest in problem solving through interrogation of time series and spatial datasets, good conceptualisation skills and understand the important of source pathway receptor models and be able to clearly communicate ideas either through your writing or visualisations. An awareness of how groundwater and surface water interact would also be useful. Field experience including sampling network design, risk assessment before field work, and data collation and interpretation (for river and / or groundwater sampling and monitoring) would also be beneficial and some knowledge of catchment management / agri-environment schemes. • Water quality data analysis, conceptualisation and visualisation and clear communication;, • Carrying out desk-based investigations / interpretation of datasets., • Helping to design field monitoring campaigns including traditional and non-traditional approaches;, • Delivery of technical reports and presentations to clients; and, • Winning new work and writing proposals for new projects., • Project and task management., • Being a key member of our water quality team in Sustainable Water Management; You will be mainly UK based but will work collaboratively with teams across WSP’s global business. So, being able to work effectively as part of a diverse team, as well as individually for discrete tasks, is very important to us. Our Sustainable Water Management team works across a spectrum of services covering water quality and catchment management water resources and security, hydrology and hydraulics, geomorphology, hydroecology and hydrogeology. We provide high-quality technical services and advice to high-profile customers in the UK and overseas, including government departments and agencies, the water industry, and industrial sectors, including power, transport, nuclear, mining, commercial, and oil and gas. We Offer a Dynamic, But Supportive Environment For a Motivated And Talented Individual To Fulfil Their Potential. We Recognise That Our People Are Central To Our Success As a Business. As a Consequence, We Are Committed To Providing a Comprehensive Framework For The Professional Development Of Our Staff, Including • Access to extensive internal and external training opportunities;, • Supporting for volunteering;, • A mentoring programme; and, • Support for gaining chartership through professional institutions. This position is UK flexible, although our main offices for SWM teams are Newcastle-upon-Tyne, Cardiff, Manchester, Shrewsbury, London, Bristol or Glasgow offices and you will be able to benefit from hybrid office-home working. • Degree-level qualifications in a relevant subject (e.g. geography, geology, geochemistry, earth/environmental science, civil engineering or similar);, • A higher degree in a relevant discipline (e.g. river or lake water quality, water chemistry, hydrogeochemistry, water management, environmental science, or similar), is desirable, but not essential;, • You should have excellent analytical skills, and be able to apply them to analysing problems and finding solutions to novel challenges;, • Experience in use of MS Office tools (Word, Teams, Excel, Access, Powerpoint) and use of GIS packages, such as ArcGIS or QGIS;, • You will collaborate effectively as part of a team and be able to work independently with some steer;, • You will demonstrate excellent communication skills, being able to write clearly and / or communicate ideas through visualisations. Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? With us, you can. Apply today. We are one of the world’s leading engineering and professional services firms. Our passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 11,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. #J-18808-Ljbffr

Advanced knowledge of Jira Service Management, including workflow configuration, automation, SLAs, permissions, queues, reporting and service desk administration. This role is ideal for someone who combines strong people leadership with hands-on expertise in Jira Service Management, Power BI, and IT

What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons. We need people to join our rapidly expanding team of Water Quality and Catchment Management specialists so that we can continue to deliver sustainable solutions to the water sector and environmental regulators in the UK and help protect the water environment. With a Background In Earth Sciences And Working Knowledge Of Water Quality And Geochemistry / Environmental Chemistry You Should Be Aware Of The UK Situation With Regard To • How river, lake and TraCs water quality is protected through the WFD and other regulatory tools;, • Be aware / have working knowledge of water quality modelling tools (SAGIS SIMCAT, InfoWorks, ICM etc.)., • Experience of WFD/EIA scoping, reviews and assessments for water/hydrology chapters., • Experience of water environment data collation (field and/or desk based), quality checking and assurance and interpretation., • Experience of water quality permitting and completion or review of H1 and RQP assessments., • Demonstrate understanding of how to conceptualise a water quality problem and knowledge of the available datasets which can be used in problem solving. Prior work experience, either postdoctoral or in consultancy or working in the water sector (regulator or industry) would be desirable. You should have an interest in problem solving through interrogation of time series and spatial datasets, good conceptualisation skills and understand the important of source pathway receptor models and be able to clearly communicate ideas either through your writing or visualisations. An awareness of how groundwater and surface water interact would also be useful. Field experience including sampling network design, risk assessment before field work, and data collation and interpretation (for river and / or groundwater sampling and monitoring) would also be beneficial and some knowledge of catchment management / agri-environment schemes. • Water quality data analysis, conceptualisation and visualisation and clear communication;, • Carrying out desk-based investigations / interpretation of datasets., • Helping to design field monitoring campaigns including traditional and non-traditional approaches;, • Delivery of technical reports and presentations to clients; and, • Winning new work and writing proposals for new projects., • Project and task management., • Being a key member of our water quality team in Sustainable Water Management; You will be mainly UK based but will work collaboratively with teams across WSP’s global business. So, being able to work effectively as part of a diverse team, as well as individually for discrete tasks, is very important to us. Our Sustainable Water Management team works across a spectrum of services covering water quality and catchment management water resources and security, hydrology and hydraulics, geomorphology, hydroecology and hydrogeology. We provide high-quality technical services and advice to high-profile customers in the UK and overseas, including government departments and agencies, the water industry, and industrial sectors, including power, transport, nuclear, mining, commercial, and oil and gas. We Offer a Dynamic, But Supportive Environment For a Motivated And Talented Individual To Fulfil Their Potential. We Recognise That Our People Are Central To Our Success As a Business. As a Consequence, We Are Committed To Providing a Comprehensive Framework For The Professional Development Of Our Staff, Including • Access to extensive internal and external training opportunities;, • Supporting for volunteering;, • A mentoring programme; and, • Support for gaining chartership through professional institutions. This position is UK flexible, although our main offices for SWM teams are Newcastle-upon-Tyne, Cardiff, Manchester, Shrewsbury, London, Bristol or Glasgow offices and you will be able to benefit from hybrid office-home working. • Degree-level qualifications in a relevant subject (e.g. geography, geology, geochemistry, earth/environmental science, civil engineering or similar);, • A higher degree in a relevant discipline (e.g. river or lake water quality, water chemistry, hydrogeochemistry, water management, environmental science, or similar), is desirable, but not essential;, • You should have excellent analytical skills, and be able to apply them to analysing problems and finding solutions to novel challenges;, • Experience in use of MS Office tools (Word, Teams, Excel, Access, Powerpoint) and use of GIS packages, such as ArcGIS or QGIS;, • You will collaborate effectively as part of a team and be able to work independently with some steer;, • You will demonstrate excellent communication skills, being able to write clearly and / or communicate ideas through visualisations. Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? With us, you can. Apply today. We are one of the world’s leading engineering and professional services firms. Our passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 11,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. #J-18808-Ljbffr

What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons. We need people to join our rapidly expanding team of Water Quality and Catchment Management specialists so that we can continue to deliver sustainable solutions to the water sector and environmental regulators in the UK and help protect the water environment. With a Background In Earth Sciences And Working Knowledge Of Water Quality And Geochemistry / Environmental Chemistry You Should Be Aware Of The UK Situation With Regard To • How river, lake and TraCs water quality is protected through the WFD and other regulatory tools;, • Be aware / have working knowledge of water quality modelling tools (SAGIS SIMCAT, InfoWorks, ICM etc.)., • Experience of WFD/EIA scoping, reviews and assessments for water/hydrology chapters., • Experience of water environment data collation (field and/or desk based), quality checking and assurance and interpretation., • Experience of water quality permitting and completion or review of H1 and RQP assessments., • Demonstrate understanding of how to conceptualise a water quality problem and knowledge of the available datasets which can be used in problem solving. Prior work experience, either postdoctoral or in consultancy or working in the water sector (regulator or industry) would be desirable. You should have an interest in problem solving through interrogation of time series and spatial datasets, good conceptualisation skills and understand the important of source pathway receptor models and be able to clearly communicate ideas either through your writing or visualisations. An awareness of how groundwater and surface water interact would also be useful. Field experience including sampling network design, risk assessment before field work, and data collation and interpretation (for river and / or groundwater sampling and monitoring) would also be beneficial and some knowledge of catchment management / agri-environment schemes. • Water quality data analysis, conceptualisation and visualisation and clear communication;, • Carrying out desk-based investigations / interpretation of datasets., • Helping to design field monitoring campaigns including traditional and non-traditional approaches;, • Delivery of technical reports and presentations to clients; and, • Winning new work and writing proposals for new projects., • Project and task management., • Being a key member of our water quality team in Sustainable Water Management; You will be mainly UK based but will work collaboratively with teams across WSP’s global business. So, being able to work effectively as part of a diverse team, as well as individually for discrete tasks, is very important to us. Our Sustainable Water Management team works across a spectrum of services covering water quality and catchment management water resources and security, hydrology and hydraulics, geomorphology, hydroecology and hydrogeology. We provide high-quality technical services and advice to high-profile customers in the UK and overseas, including government departments and agencies, the water industry, and industrial sectors, including power, transport, nuclear, mining, commercial, and oil and gas. We Offer a Dynamic, But Supportive Environment For a Motivated And Talented Individual To Fulfil Their Potential. We Recognise That Our People Are Central To Our Success As a Business. As a Consequence, We Are Committed To Providing a Comprehensive Framework For The Professional Development Of Our Staff, Including • Access to extensive internal and external training opportunities;, • Supporting for volunteering;, • A mentoring programme; and, • Support for gaining chartership through professional institutions. This position is UK flexible, although our main offices for SWM teams are Newcastle-upon-Tyne, Cardiff, Manchester, Shrewsbury, London, Bristol or Glasgow offices and you will be able to benefit from hybrid office-home working. • Degree-level qualifications in a relevant subject (e.g. geography, geology, geochemistry, earth/environmental science, civil engineering or similar);, • A higher degree in a relevant discipline (e.g. river or lake water quality, water chemistry, hydrogeochemistry, water management, environmental science, or similar), is desirable, but not essential;, • You should have excellent analytical skills, and be able to apply them to analysing problems and finding solutions to novel challenges;, • Experience in use of MS Office tools (Word, Teams, Excel, Access, Powerpoint) and use of GIS packages, such as ArcGIS or QGIS;, • You will collaborate effectively as part of a team and be able to work independently with some steer;, • You will demonstrate excellent communication skills, being able to write clearly and / or communicate ideas through visualisations. Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? With us, you can. Apply today. We are one of the world’s leading engineering and professional services firms. Our passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 11,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. #J-18808-Ljbffr

The role develops IT skills across service desk, operations and project delivery, including end-user computing, production systems and cloud technologies, with a two-year graduate programme that leads to a permanent IT career; salary is £32,000.

Join Quick Reach as a Hire Desk Controller and become the heart of our operations, ensuring our customers receive exceptional service and the equipment they need, right when they need it. If you’re organised, customer-focused, and thrive in a fast-paced environment, we want you to help us continue

IT Service Desk Manager - EMEA. As the IT Service Desk Manager for EMEA, you will lead a geographically distributed team responsible for delivering high-quality IT support across multiple countries and business functions. Ensure effective coverage, service consistency, and adherence to defined servi

ITIL 4 Foundation certification with familiarity in Incident Management, Change and Release Management, Problem resolution, and Service/Help Desk operations. Experience working within a high-growth IT Managed Services Provider (MSP). Broad Technical understanding of IT infrastructure, Cloud services

We are looking for an experienced ICT Service Delivery Manager to lead the service delivery and continuous improvement of high-quality digital and IT services across BSMHFT. Lead day-to-day service delivery across ICT service desk and 2nd line support to meet agreed SLAs/KPIs.

Tosca is seeking an experienced IT Service Desk Manager for the EMEA region to lead a geographically distributed team and deliver a high‑quality employee technology experience.

Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. We're looking for an experiencedMSP Service Delivery M