It service desk jobs in BristolCreate job alerts

Consultant – Senior Consultant, Back End Developer, Defence and Security, Deloitte Digital, Consulting, London and BristolYour opportunityWe love to code, and especially to create, so we’re hoping you’re going to join us and do just that. You will be the sort of person that knows that Agile and DevOps are engineering cultures, not methodologies and tasks for build engineers.For us, developers are not people who are just fed specifications and sit quietly churning out code. As a senior member of our team, we need you to lead, guide, plan, explain, working alongside clients and other agency disciplines, cracking problems with a mix of technical expertise and innovative thinking. It’s how we outclass the competition and create the best digital experiences.We are proud of the impact we have with our Defence and Security clients, the strength of our relationships, and the depth and breadth of our skills that we bring to help them achieve their mission – we are privileged to be asked to work with them at the heart of their biggest and most ambitious technology programmes.Our Defence and Security customers care deeply about thoughtfully constructed and secure systems that are designed to be fit for purpose. Working with our design and development experts you will find that good software engineering is at the heart of what we do. As part of our team you’ll be responsible for developing cutting-edge digital solutions. You’ll work with some of the best developers, UX designers and strategists in the business, using digital to shape the future of how we live, work and play.Deloitte Digital, Consulting:Part Business. Part Creative. Part Technology. One hundred per cent digital.We’re a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast.Through our studios spread across the globe, we help our clients imagine, deliver and run the future, through from customer research right through to implementation. And we love doing it.As part of our team, you’ll work side by side with strategists, designers, researchers, engineers, writers, architects and product specialists – using your unique skills and perspective to help drive transformation from operational level to the C-suite, across a complete range of digital channels.We believe in our people, which means giving them the support they need to get the best balance of work and life. Individuality, flexibility, diversity are things we’re passionate about. We wouldn’t be Deloitte Digital without it.As part of our Consulting practice, your career with Deloitte Digital can take multiple paths. We will work closely with you on a career plan that fits your skills, talents and aspirations, and provide an open environment to discuss your development and progression with Deloitte.Your roleWork with outstanding talent across back and front-end developers, creatives and UX experts, integration teams and the client themselves.Help deliver features end to end. We don’t throw our work “over the wall,” everyone is expected to pull together to design new features and figure out bugs.Deliver cloud native and containerised applications using technologies including AWS Lambda, Spring Boot, NodeJS, PostgreSQL, MongoDB and ELK.Build solutions as part of a DevOps and Agile ecosystem supported by tooling including Atlassian, Jenkins, OWASP and AWS componentry.Ensure your solution works in a reliable and resilient way across thousands of users and multiple sites and use Site Reliability Engineering methods to keep the solution working whatever is thrown at it.Help the client and end users to understand trade-offs when making product decisions and explain why you would do things a certain way.Keep learning! We have a great community of architects and back-end developers who run workshops together, share the best articles they find on Slack, and contribute to the engineering culture.Going beyond standard duties and responsibilities to champion small details, spot opportunities and add extra value for our clients.Your work, your choiceAt Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.Location: Your home office will be London or Bristol, but this client-facing role provides lots of opportunity for travel in the UK.Work pattern: This is a permanent contract opportunity. The role can be worked on a full-time basis.Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.Your professional experienceOverall, you’re an ideas person and problem solver as well as a hands-on doer – that’s important. And you know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.We’re expanding fast, so we’re looking for people who are, by which we mean natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.You’ll also haveExperience in software development and an evident passion for writing code.A clear understanding of the fundamentals of software development in Java, TypeScript, JavaScript and/or Python, along with good overall engineering patterns and practices. Be able to explain these clearly.Demonstrable experience and understanding of working in teams, particularly in agile methodologies such as Scrum & Kanban.Your service line: ConsultingOur people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.Personal independenceRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.About DeloitteOur Purpose & StrategyTo make an impact that matters for our clients, our people and society – defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it’s about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.What do we do?Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.Beyond the UK: Deloitte North and South EuropeThe UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta), Ireland, the Middle East (Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen), the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,700 partners and over 50,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.What do we value?What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Being a Leader at DeloitteCultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people – both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they makeWe develop talent: we develop high-performing people and teams through challenging and meaningful opportunitiesWe drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and bordersWe believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior peopleWe move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction Permanent 40,000 - 75,000

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Facilities AssistantWhat this job involves:Working on the Front of House desk, delivering exceptional workplace experience, coordinate facilities services and ensure the smooth operation of day-to-day hard and soft FM activities. This role acts as the first point of contact for building / users providing proactive, service-focused support and ensuring compliance, comfort, and operational efficiency across the site.The Facilities Assistant plays a key role in maintaining high standards in workplace services, supporting audits and safety, fostering strong supplier and stakeholder relationships, and contributing to a positive, safe and well-maintained environment for all occupants.What your day-to-day will look like:This role is a predominately front of house role where you will ensure all visitors have an exceptional experienceCoordinate car park and meeting room bookings, setups, hospitality, AV support, and minor space changes as required.Support the Workplace Experience Manager (WEM) in overseeing day-to-day delivery of FM services as required for your location(s), ensuring service levels are consistently met and proactively raising any issues.Support the WEM with gaining information required for quotes and other activities (e.g. capex planning), as required.Ensure Planned Preventative Maintenance (PPM) activities are carried out onsite in accordance with schedules and escalate any issues to WEM.Manage subcontractors onsite in accordance with the Contractor Management Procedure.Raise and track reactive maintenance tasks through the Helpdesk system; following up to ensure timely resolution.Support with on-site audits and the closure of audit actions.Maintain and regularly update site folders and compliance documentation.Ensure any risks identified related to the location are raised to the WEM and captured on the risk register.Manage mail and deliveries as required.Build positive relationships with service providers and local client teams.Act as local QSHE Champion for location(s). Ensure all accidents, incidents and hazard observations are reported and noticeboards are kept up-to-date with relevant information.Coordinate communications to building users relating to FM activities and updates.Be the visible and approachable "go-to" for all things workplace; embody a concierge-level service mindset.Act on customer feedback about the workplace and services.Conduct daily walkthroughs of the space to proactively identify issues or improvements.Manage visitors and support with site inductions as required.Conduct or support QSHE inspections as required, including Monthly Workplace Inspections.#LI-JA1Location:On-site -Bristol, GBRJob Tags:HiringIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ

IT Field Engineer (Entry-Level) – £100–£115 per day \n Full-Time, Part-Time and Contractual Roles Available \n Kickstart Your IT Career with Full Training Provided* \n Are you looking to break into the IT industry but don’t know where to start? We’re recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. \n About us \n Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. \n We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. \n Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. \n About You \n We’re looking for individuals who are: \n\n • Passionate about technology with a desire to build a long-term IT career\n, • Comfortable travelling to different customer sites (own vehicle required)\n, • Practical and hands-on. DIY or similar experience is a bonus\n, • Ex-military backgrounds are highly desirable\n\n What You’ll Be Doing \n As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: \n\n • Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals\n, • Setting up and configuring devices, including desktops, laptops, printers, routers, and other equipment\n, • Replacing and upgrading components such as memory, hard drives, screens, and power supplies\n, • Carrying out routine maintenance and health checks on IT equipment\n, • Following technical guides and documentation to complete tasks accurately\n, • Providing clear updates to the IT Support Desk or relevant Cerco contacts\n, • Keeping customers informed of progress, expected timelines, and issue resolutions\n, • Working independently on site, managing your time and workload effectively\n, • Completing basic reporting or job sheets after each visit\n, • Adhering to field service standards, safety requirements, and professionalism at all times\n, • Upholding Cerco’s reputation on every assignment through reliable, friendly, and quality service\n\n Initial Assessment \n All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. \n Training (If required) \n After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. \n This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. \n Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95. These fees only apply if you choose to undertake the training. \n \n Role Details \n\n • Job Types: Full-Time, Part-Time\n, • Pay: £100–£115 per day\n, • Work Environment: Field-based (on the road)\n, • Benefits: On-site parking (where available)\n, • Licence Requirement: Full, clean UK driving licence (required)\n, • Enhanced DBS Check (required)\n\n

Service Desk AnalystThe Opportunity\n We're looking for a customer-focused Service Desk Analyst to join a busy and collaborative IT team, providing high-quality technical support across a diverse technology environment. This is an excellent opportunity for someone who enjoys solving technical issues, delivering exceptional customer service, and working within a structured IT Service Management (ITSM) environment. \n This is a hybrid role requiring the successful candidate to work 2–3 days per week from our client's office in Bristol, with the remaining time working remotely or from other agreed locations. Occasional travel to other UK sites may also be required. Key Responsibilities\n\n • Act as the first point of contact for IT support requests, providing a professional and customer-focused service.\n, • Log, prioritise, investigate and resolve incidents and service requests in line with agreed SLAs.\n, • Manage support tickets through to resolution, ensuring customers are kept informed throughout.\n, • Troubleshoot hardware, software and Microsoft technology issues, escalating where appropriate.\n, • Support user onboarding and offboarding, including hardware builds, account provisioning and access management.\n, • Maintain accurate documentation, ticket updates and resolution notes within the ITSM platform.\n, • Help maintain IT asset records and ensure equipment is tracked accurately.\n, • Create and maintain knowledge base articles to improve service delivery and first-time fixes.\n, • Work closely with the wider IT team to support the stability and continuous improvement of IT services.\n, • Travel to other UK offices when required to provide onsite technical support.\nAbout You\n You'll be an experienced Service Desk Analyst or IT Support professional who enjoys working in a fast-paced environment and delivering an outstanding customer experience. You'll have strong technical troubleshooting skills and understand the importance of following IT Service Management best practices. Essential Skills & Experience\n\n • Strong understanding of ITIL principles (ITIL v4 Foundation certification or equivalent experience is essential).\n, • Previous experience working within an IT Service Desk or Technical Support environment.\n, • Experience supporting Microsoft 365, Microsoft 365 Admin Centre and Active Directory.\n, • Excellent technical troubleshooting and problem-solving skills.\n, • Experience using IT Service Management (ITSM) tools to manage incidents and service requests.\n, • Outstanding customer service and communication skills with the ability to explain technical issues to non-technical users.\n, • Strong organisational skills with the ability to manage multiple priorities effectively.\n, • A proactive approach with the ability to work independently and as part of a collaborative team.\nWhat's on Offer\n\n, • Hybrid working with 2–3 days per week onsite in Bristol.\n, • Opportunity to work within a collaborative and supportive IT team.\n, • Exposure to a varied and modern Microsoft technology estate.\n, • Ongoing professional development and career progression opportunities.\n, • Competitive salary and benefits package.\n

Package: 70,000 - 80,000 (salary dependent on experience) + Benefits Role ID: SF20458Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Service Architect at any of our main UK sites, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.The RoleAs a Senior Service Architect, you will be working in a both internal and customer facing role working across QinetiQ’s service portfolio designing the service wrapper to provide service support and management for customer solutions and managed service propositions into customers and key markets.Day-to-day, you’ll work with customer-facing teams to design and deliver service integration, support and management models to meet customer requirements and service or solution deliverables, following the principles and processes within the Service Design and Transition framework.Your responsibilities will include:Leading and providing expert guidance on Service Management and Service Design & Transition, helping shape best practice across the Service Design team and wider business Collaborating with customer-facing teams to define service wrappers, support models, and service requirements for new customer solutions and service offerings Acting as a Subject Matter Expert in bids and proposals, identifying customer and business requirements and ensuring appropriate support models and associated costs are defined Developing, maintaining, and promoting SD&T frameworks, policies, processes, templates, and documentation to support consistent and effective project and programme delivery Engaging and influencing stakeholders to ensure SD&T processes are understood, adopted, and aligned with organisational governance requirements Leading the transition of services into live operation, working closely with Service Desk, Technical Operations, and SD&T colleagues to ensure operational readiness and ongoing support capabilityEssential experience of the Senior Service Architect: Significant Experience in Service Design Transition and Service Architecture within large, complex organisationsThe ability to mentor and lead others on the subject of service design and transitionExcellent negotiation skillsPrevious experience in converting customer business needs to solutions involving business Service Design and Portfolio ManagementProven experience identifying improvement to service delivery ensuring we are adding value to the services we provide to our customersThe ability to influence stakeholders and engage with customers across various positions and levelsEssential qualifications for the Senior Service Architect:ITIL V3/ITIL4 foundationITIL V4 Managing Professional (Desirable)We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.This role is 37 hours per week based at any of our main UK sites with a minimum average site attendance of three days per week. Customer travel is required.Multi-SiteQinetiQ operates state-of-the-art facilities across the UK that focus on defence, security and technology innovation. These facilities enable QinetiQ to conduct a wide range of research, testing and development activities that support both military and civilian applications helping to advance technology and support national security. Why Join QinetiQ?As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. Our BenefitsMatched contribution pension scheme, with life assuranceGenerous holiday allowance, with the option to purchase additional daysOptions to join Health Cash Plan, Private Medical Insurance and Dental InsuranceEmployee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much moreWe are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition SchemeVolunteering Opportunities - helping charities and local communityOur Recruitment Process:We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.Please note that all applicants for this role must be willing to go through DV Clearance.UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)#UKI #LI-LM1

IT Systems Administrator (Azure) \n \n Location: Bristol (Hybrid – 2 day per week in the office) \n \n Salary: Up to £45k + a great bonus package \n \n About the Role: \n We're looking for an experienced IT Systems Administrator to join a growing IT team, supporting the day-to-day operation, maintenance and continuous improvement of a modern Microsoft Azure-based infrastructure. \n This is an excellent opportunity for someone with strong Azure infrastructure experience who enjoys working across cloud technologies, Microsoft 365, security, and end-user support. You'll play a key role in maintaining secure, reliable and scalable IT services while supporting both internal users and client-facing environments. \n Working within the IT Service Desk and Infrastructure team, you'll help deliver operational excellence, support IT projects and contribute to the ongoing evolution of the organisation's cloud platform. \n \n Key Responsibilities: \n\n • Administer and maintain Microsoft Azure infrastructure, including virtual machines, networking, storage and backup services.\n, • Monitor the health, availability and performance of Azure-hosted services and respond to incidents and service requests.\n, • Manage Microsoft 365 administration, user accounts, identity management and SaaS applications.\n, • Support Azure networking, security controls, monitoring and operational governance.\n, • Provide 2nd line technical support for infrastructure, hardware and software issues.\n, • Assist with patch management, vulnerability remediation and security best practices.\n, • Configure and support cloud-based services including Azure DevOps, Business Central and SharePoint.\n, • Create and maintain technical documentation, operational procedures and system configurations.\n, • Support IT infrastructure projects and contribute to service improvements and automation initiatives.\n, • Work closely with internal teams and third-party suppliers to ensure the smooth delivery of IT services.\n\n \n Skills We’re Looking For: \n\n • Experience administering Microsoft Azure environments in a commercial setting.\n, • Strong knowledge of Azure Services, such as Azure Virtual Machines, Virtual Networks, Storage Accounts and Azure Backup.\n, • Experience supporting Microsoft 365 and Azure Active Directory (Entra ID).\n, • Good understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs and firewalls.\n, • Experience with monitoring, patching, backups and infrastructure security.\n, • Knowledge of ITIL principles and service management.\n, • Strong troubleshooting and problem-solving skills.\n, • Excellent written and verbal communication skills.\n, • Experience creating technical documentation and supporting operational processes.\n, • Azure certifications (such as AZ-104) would be advantageous.\n

Job Title: Diagnostics Engineer (Technical Support) Location: Yate, South Gloucestershire (On-site, 5 days per week) Salary: CompetitiveThe Opportunity Our client is building its Technical Support function from the ground up and this role sits at its technical core. Field service is going to be handled by an outsourced partner the value this role adds is in accurately diagnosing what's actually wrong before anyone is dispatched. That means working directly with CAN bus data, capturing traces, decoding messages using Vector tools and translating raw signal data into a clear technical brief that our engineers canact on immediately. You'll work closely with the Head of Aftersales to define how this function operates, but the day to day is diagnostic, not administrative you're the person who can look at a CAN trace and tell an engineer exactly what's happening on the bus, not just log a ticket and pass it on.Key Responsibilities Capture and interpret CAN bus traffic from the Charge Qube and associated hardware using Vector tools (CANoe, CANalyzer, or equivalent), identifying fault signatures and root causes at the message/signal level Decode CAN messages against DBC files/signal definitions and translate findings into structured, actionable reports for engineering teams Act as first point of escalation for inbound technical support queries, distinguishing genuine hardware/software faults from user error or configuration issues Determine whether an issue can be resolved remotely (via guidance or configuration) or requires field service deployment, based on diagnostic evidence rather than guesswork Liaise with the outsourced field service partner to coordinate site visits armed with a clear technical brief, reducing repeat visits and diagnosis time Build and maintain customer relationships, keeping communication proactive and solution-focused Work with the Head of Aftersales to design help desk processes, workflows, and escalation procedures Build a knowledge base of common CAN fault signatures and resolution paths to support consistent diagnosis across the team as it grows Track and report on support metrics and recurring fault patterns, feeding diagnostic insight back into product and engineering teams Play a key role in shaping the team structure as the function grows, potentially taking on line management responsibilities in due courseSkills & Experience Hands-on experience with Vector tools (CANoe, CANalyzer, or similar) is essential this is the core technical requirement, not a nice to have Strong working knowledge of CAN protocol, message decoding, and DBC files, ideally gained in automotive, EV charging, power electronics, or similar electro- mechanical systems A minimum of 35 years' experience in a hardware focused technical support, diagnostics, or test/validation role A working appreciation of software systems and connectivity sufficient to understand integrated hardware/software products Excellent interpersonal and communication skills comfortable translating technical findings for both engineers and customers across all levels, from site technicians to senior stakeholders A proactive, ownership-driven mindset with the confidence to make diagnostic calls in ambiguous situations Experience contributing to or building new processes and functions, rather than simply operating within established ones Strong organisational skills and the ability to manage multiple cases simultaneously without dropping the ball on customer experienceDesirable (Not Essential) Background in EV charging, energy storage, or clean energy technology Experience with DBC file authoring or CAN network design Familiarity with CRM or ticketing platforms (e.g. Zendesk, Salesforce, HubSpot Service Hub) Experience working with or managing outsourced field service or logistics partners Previous experience in a team lead, senior technician, or mentoring capacityTPBN1_UKTJ

The Wave is the UK's first inland surf destination, set on the edge of Bristol. We've built something genuinely unique — a world-class wave pool surrounded by open water, woodland, a campsite (The Field) and safari tents (The Camp). Whether someone is catching their first wave or chasing their hundredth, The Wave is where it happens. The Wave is a place where people and nature come together - creating the right environment for people to thrive - our guests, our team, and our community. Our purpose is to nurture a world of health, hope and happiness with every wave. We’re driven by a spirit of innovation, purpose and possibility. Fun – We take fun seriously! We put smiles on faces. Adventurous – We’re game changers, adaptable and explore with optimism. Impact – We’re here to create a healthier connection between people and planet. Respect – We care for each other, our customers and our community. These values guide how we show up, how we make decisions, and how we work together - every day, in every role. You'll take day-to-day ownership of the systems that keep The Wave running — from our network, EPOS and payment systems to security, site systems and the support desk our teams rely on. This is a hands-on leadership role in a busy, guest-facing environment. You'll lead a small in-house support team, manage technology suppliers, keep critical systems running, and own the practical IT decisions that help our teams deliver brilliant experiences every day. Alongside day-to-day delivery, you'll hold ownership for the IT budget, technology and product direction, data management and process improvement — making sure our systems are reliable, secure and ready for what comes next. • Keep us connected: manage our Ubiquiti network infrastructure, site connectivity and IT hardware across the whole site., • Own EPOS and payments: keep our EPOS estate and Adyen payment systems, onsite and online, running reliably for guests and teams., • Look after site systems: maintain CCTV, security systems, AV and sound, digital signage and telephony, plus the network behind our automated surf video system., • Run the support desk: own our support process and Zendesk helpdesk and build a rota that delivers 7-day cover, including shared out-of-hours support., • Lead the team: line-manage our support team, one full-time and one part-time, and manage the contracts and relationships with our technology suppliers., • Own the budget: manage the IT budget, track cost and return on technology spend, and report on it to the leadership team., • Run projects: deliver IT and technology projects hands on, from scoping through to go-live, mostly doing the work yourself rather than delegating it., • Keep data in order: look after data quality, security and compliance across IT and site systems, and the flow of information between EPOS, booking and management systems., • Improve the guest journey: get hands on with the guest journey across digital and on-site touchpoints, spotting and fixing where it's not working., • Keep an eye on what's next: maintain working knowledge of emerging technology, particularly AI, and flag practical opportunities for its use., • Keep us documented: build clear SOPs and user documentation and share weekly updates on support activity with the leadership team., • Support our digital presence: provide first-line support for thewave.com and our WordPress online shop., • At least 5 years’ hands-on IT experience, ideally in a busy customer-facing, retail, leisure or hospitality environment., • Experience supporting EPOS, payment systems and operational technology., • Experience managing a small team, including rota planning and out-of-hours support., • Confident managing IT suppliers, contracts and service relationships., • Project management experience, with the ability to deliver hands-on from scoping through to go-live., • Experience contributing to or owning an IT budget., • Good understanding of data management, reporting, security and compliance., • Strong working knowledge of Ubiquiti networking, site connectivity and IT hardware., • Comfortable improving processes and guest journeys across digital and on-site touchpoints., • A practical, hands-on approach and the confidence to get involved wherever support is needed., • Has a ‘what’s possible, can do’ mindset, is positive and fun!, • Experience with Zendesk or a similar helpdesk platform., • Experience with Adyen or similar payment platforms., • Experience supporting WordPress-based websites or online shops., • Knowledge of CCTV, AV, digital signage or telephony systems., • Experience contributing to product strategy for guest-facing digital systems., • Working knowledge of emerging technology, including practical uses of AI. We aim to create a workplace where people feel valued, energised and able to bring their best. At The Wave you’ll find: • 30 days paid holiday, inclusive of bank holidays., • Free access to our staff surf sessions., • Multiple discounts across our surf and other offerings., • Real ownership of your area, with autonomy to shape how IT and support work at The Wave., • The chance to be part of a genuinely different kind of workplace, built around wellbeing, nature and community. We’re built on the idea that everyone should have the chance to experience the joy of surfing and the outdoors - and that starts with our own team. We’re committed to creating a place where people genuinely feel like they belong and be themselves. We welcome different backgrounds, perspectives and experiences, and we work hard to make sure the right people are in the right roles, with the support they need to thrive. #J-18808-Ljbffr

IVCEvidensia in the UK is seeking a Service Desk Engineer to deliver high-quality IT support for 12,000+ colleagues across 1,200 practices. The role combines remote and on-site support with some out-of-hours cover, based in our Keynsham centre and with hybrid work options. You will troubleshoot hard

MyHealthcare Allowance, an annual allowance redeemable against a menu of Bupa healthcare products. Bupa takes pride in being a Level 2 Disability Confident Employer and will offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. Bupa Dental Care is an

A healthcare organization is seeking an IT Service Desk Engineer to provide technical support while ensuring adherence to service management principles.This position offers a hybrid working model, requiring 1–2 days a week in the office and rotating on-call duties.The ideal candidate will have exp

This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment. Working on an IT Service Desk as well as working on live infrastructure projects. There are countless examples of people who have progressed from the 1st line service desk through t

We are looking for someone with 2 years of IT support experience, ideally in a service desk or desktop support environment. We pride ourselves on the quality and delivery of our services, and we are looking for someone who shares our commitment to customer focus and service excellence. We provide se

A leading IT service provider in Bristol is looking for a 1st Line IT Service Desk Engineer to join their high-performing team. A fantastic chance to develop your career in a rapidly expanding managed service environment.

We Do Your Group in Bristol is seeking a friendly and reliable Service Desk Consultant to be the first voice our clients hear when they contact us. No IT background is required; we value communication, empathy and a customer-first attitude to keep things running smoothly. The company supports learni

Leidos in Bristol, UK is seeking a Service Desk Manager to lead and continually improve the LCST programme’s IT service desk, delivering a high-quality, customer-focused support service. You will manage incidents, service requests and escalations, monitor SLAs and ITIL processes, mentor analysts a

We’re looking for a proactive, customer-focused Service Desk Engineer who thrives in a fast-paced environment and enjoys helping others. You’ll be part of our IT Service Desk, the first point of contact for over 12,000 colleagues across 1,200 practices in the UK and Ireland. Our Service Desk del

Babcock is seeking a Service Desk Engineer for our Technology Centre in Stoke Gifford, Bristol. You will interact with internal users, gain exposure to enterprise databases, and have clear development pathways within IT service management and application support.

A compassionate health organization in Bristol is seeking an experienced IT Support Manager to lead the IT support service.You will be responsible for managing the support team, ensuring effective IT service delivery, and resolving technology issues.This full-time role requires strong leadership, ex

Elior at work - Workdays Made Better with Great Food A great workday starts with great food , and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus , we keep teams happy, energised, and ready to take on the day . What you'll be doing... As a Chef , you will have plenty of responsibility and opportunity to grow in your role, becoming a critical member of our team. You will work in a professional catering environment, preparing fresh, high-quality food while delivering excellent customer service. You will be passionate about food, committed to maintaining high standards, and able to thrive in a busy kitchen while ensuring compliance with all food safety and company procedures. Ensure food is prepared, cooked, and presented to the highest standard. Support the delivery of breakfast, lunch, dinner, and hospitality catering as required. Ensure the kitchen and service areas are always clean, well-presented, and well-stocked. Keep up to date with menus and contribute ideas for menu development and continuous improvement. Offer a warm, friendly, and professional customer service experience. Ensure COSHH, Food Safety, Health & Safety, and HACCP procedures are followed at all times. Assist with stock control, ordering, stock rotation, and minimising food waste. Work effectively as part of the catering team to meet service demands and customer expectations. Working Pattern: 24hrs Per Week | 8hrs a Day | Monday to Sunday on a Rota Basis Salary: £18,144.72 (£14.54 per hour) Job ID: 7222 What can you bring? Possess a genuine passion for food. Be focused on delivering excellent customer service. Be a team player with strong communication skills. Previous catering experience within a contract catering, hospitality, or commercial kitchen environment. Good knowledge of food safety, allergens, and HACCP principles. Level 2 Food Safety Certificate (or willingness to obtain one). Ability to work efficiently under pressure while maintaining attention to detail. Flexible and reliable, with the ability to work a rotating shift pattern, including weekends and bank holidays. Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

We are currently looking for Service Administrator to join a team in Bristol! You will coordinate service requests, manage help desk tickets, and ensure issues are resolved quickly. Responsibilities - • Act as the first point of contact for help desk queries via phone and email, • Log and manage support requests in the help desk system, • Prioritise and assign tasks to maintenance engineers or internal teams, • Coordinate servicing and repairs of coffee machines and equipment, • Assist with resolving delivery or order-related queries, • Maintain accurate records and reports of support requests Personal Requirements - • Previous experience in customer service or A coordination role, • Strong organisational and problem-solving skills, • Excellent communication and customer service skills, • Ability to manage multiple tasks in a fast-paced environment, • Good IT skills including Microsoft Office, • Experience in hospitality, retail, or the coffee industry is desirable Salary - £13PH . This is a 100% office based role. For more information, apply today and I will get in touch! About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates

Recruitment / Sales Consultant (Entry-Level) £28,000 + Commission (£40,000-£50,000 Year 1) + Full Training + Rapid Progression + Personal Development + Company Benefits Bristol City Centre Are you a driven, resilient individual looking for an entry-level sales role within a rapidly expanding business offering leading commission rates and quick progression to management roles? Do you want to grow your career within a rapidly growing consultancy where you will both receive ongoing training and have the autonomy to manage your own desk? Ernest Gordon specialise in Engineering, Technical and IT Recruitment across the UK. Based in the centre of Bristol we want to nurture the next generation of talent through our business where you can ultimately be an owner of the company. As a company our aim is to provide the best service in the industry. In order to do this we have invested in the best resources money can buy which is rivalled by no other company in our industry. We are in this for the long haul, reinvesting our profits into the company, constantly evolving and making the lives and roles for our staff better than ever. We value our staff as an absolute priority and want them to know that their welfare is put first, always. Without great staff there is no great company. For us to hit our objectives we need the next generation of managers and talent coming through. We value training, supporting and valuing people and for us to get where we want to, we need leaders who want to inspire and develop their own teams. We have opened another office this year, and have plans to open more offices across the UK and internationally in the years to come so this is a great time to join us, play your part and grow with us. We want to hire motivated individuals who want a career in sales or already have some exposure to the commercial world. Please give us a call or apply to us to find out more! WHAT WE OFFER: Personal development, training and leadership training Unrivalled progression to Director level A place to be daring, a place to be ambitious and a place to become the best version of yourself WHY WE ARE DIFFERENT: Employees come first - to build a business we need great people Pay great commission- we want our employees to benefit and change your life No restrictions on where to do business - complete autonomy and flexibility to work the roles you want, where you want Rapid progression to Director level - to grow we need people who want to progress and have big careers WHO WE WANT: Motivated, driven with big aspirations Results focused and looking for a sales role Recruitment, Consultant, Trainee, Technical, Engineering, Manager, Principal, Senior, Sales, Account, Bristol, Somerset, South West, Trainee, Graduate, Junior, Progression, Training Reference number: BBBH26161 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. TPBN1_UKTJ

Service Desk Consultant – 2nd Line (Infrastructure) Locations: Newcastle upon Tyne, Bristol, or Glasgow (Hybrid / Flexible Working Available) Salary: Up to £40,000 per annum + Bonus CAP Resourcing is proud to partner with a multi-award-winning, Microsoft-designated Managed IT Services Provider to recruit an experienced 2nd Line Service Desk Consultant. Operating across key UK hubs including Newcastle upon Tyne, Bristol, and Glasgow, our client holds an elite workplace culture, an industry leading Net Promoter Score, and an Employee Ownership scheme that rewards high performers directly in the business's long-term success. The Role As a 2nd Line Service Desk Consultant, you will act as a key technical escalation point for 1st Line Engineers, Apprentices, and junior team members. You will take ownership of investigating, troubleshooting, and resolving complex technical incidents across both traditional on-premises infrastructure and modern cloud environments. Key Responsibilities Diagnose and resolve escalated incidents across cloud, server, and networking environments using remote management tools. Respond to and manage customer tickets within defined SLAs, maintaining clear and consistent customer communication. Act as a technical escalation point, mentor, and buddy for junior engineers and apprentices. Maintain complete and accurate documentation within the ticketing system and technical knowledge of repositories. Liaise with third-party vendors and external partners to drive problem resolution. Assist in creating best practice documentation, onboarding guides, and standard operating procedures. Experience Required Strong hands-on background in on-premise servers, networking (routing, switching), and cloud/hybrid infrastructure. Deep experience with Microsoft 365, Exchange, and Virtualisation technologies. Strong command of firewalls, enterprise antivirus (e.g., Sophos), and IT security. Hands-on knowledge of on-premises and cloud-based backup solutions, plus hosted telephony. Full UK Driving License required. Exceptional phone manner, strong relationship-building capabilities, and a passion for mentoring team members. Active Microsoft Associate-level certification (e.g., AZ-104, AZ-500, AZ-700, AZ-140, or SC-300) is desirable but not essential Package & Benefits In return you will receive and basic salary up to £40k + performance-related bonus, 25 days annual leave + bank holidays (increasing with service) and a host of other benefits including pension, life assurance and healthcare plan To apply for this opportunity or learn more about the position, please submit your updated CV directly to CAP Resourcing

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Aviva plc is seeking an IT Customer Service Analyst to join the IT Service Desk on a 6-month temporary basis. You will gain exposure to a broad range of technologies in a large enterprise environment, with responsibilities including incident logging, troubleshooting, remote support, and collaboratio

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This role provides technical support across the business, resolving incidents and service requests while delivering excellent customer serv

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

You will drive ITIL-based incident, problem and change processes, monitor SLAs/KPIs, and partner with infrastructure, applications and security teams to continuously improve service delivery across sites. Prize Placements is seeking an IT Service Desk Team Leader to head the service desk function in

Have previous experience working within an IT Service Desk or Helpdesk environment at Enterprise level, supporting over 800 employees. It's a fantastic opportunity for an ambitious individual looking to further develop their IT career within a growing business operating across multiple UK locations.

Solus - an Aviva company is seeking a 1st Line IT Engineer to join our Service Desk, serving 2,500+ users across 40+ sites. You will work with Microsoft 365, Azure, Intune and HaloITSM, handling hardware, software, and networking issues with a focus on reliable service delivery. Training and growth

Wavenet Ltd in the United Kingdom is seeking a Technical Lead for their IT Service Desk, responsible for guiding the team in delivering exceptional technical support. The role emphasizes teamwork in an office environment, with benefits including health coverage, 25 days of annual leave, and access t

This position involves managing incidents and service requests with a focus on customer satisfaction. A technology service provider in the UK is seeking an experienced professional for the Service Desk role. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

Interaction Recruitment is seeking a Romanian-Speaking Service Desk Adviser to provide first-line IT support to clients. The position offers a competitive pay rate of £14. Full training is provided, plus potential for progression within the growing IT team.

The role involves leading a team, implementing IT Service Management best practices, and ensuring service delivery aligns with business objectives. The position offers a full-time contract and extensive benefits within a flexible working environment. A leading insurance group in England is seeking a

This role offers a competitive salary, bonus opportunity, and a strong path for developing IT skills within a supportive Aviva-backed network. Solus Accident Repair Centres is seeking a 1st Line IT Engineer to join our Service Desk, supporting 2,500+ users across 40+ sites and managing the in-house

As an IT Service Desk Analyst, you will support the onsite Warehouse teams, such as Logistics, Sales and Supply Chain. Your commitment, energy and passion for outstanding service will play a vital role in keeping our IT systems working seamlessly. Our business is growing fast and continues to be ext

Previous experience working within an IT Service Desk, IT Support, Helpdesk, Technical Support or similar IT-focused support environment. This is an exciting opportunity for an experienced IT Support professional to join a busy and dynamic IT Service Desk team on an initial 6-month temporary basis.

NHS is seeking an enthusiastic ICT Operations Junior Service Desk Analyst to join the Service Desk team. The role involves handling high volumes of incoming calls, recording details in the IT service management system, and providing basic technical support while collaborating with ICT teams to resol

DJH in the United Kingdom is hiring a Tier 2 IT Service Desk Engineer to deliver high-quality technical support across the business. Candidates should have enterprise-level service desk experience and strong customer service skills. This position may require UK-wide travel and site visits.

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire. Ideal candidates have 1-3 years in IT support, strong communication skills, and a passion for technology. The company promotes a hybrid working model, offers ongoing training, and values internal career progression

Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues. A competitive compensation package and various employee perks are offered. A leading technology provider in the financial servic

Solus - an Aviva company is seeking a 1st Line IT Engineer to join the Service Desk, supporting 2,500+ users across 40+ sites. You’ll work closely with 1st, 2nd and IT Field Engineers, contribute to onboarding/offboarding, and help improve processes with documentation and knowledge sharing,. The r

Solus Accident Repair Centres in the United Kingdom is seeking a 1st Line IT Engineer to join our Service Desk, the first point of contact for over 2,500 users across 40+ sites. Join a collaborative team using Microsoft 365, Azure, Intune and HaloITSM, with varied work across hardware, software and

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Join our expert Service Desk team and support enterprise customers across finance, manufacturing and retai

The ideal candidate has prior experience in a First Line Service Desk, strong Microsoft 365 administration skills, experience with IT ticketing systems, and a customer-focused approach with a commitment to. Key Recruitment Ltd in Waterlooville is recruiting a permanent full-time IT Service Desk Anal