Quality officer jobs in Woodford GreenCreate job alerts

Marketing & Events OfficerIndependent Preparatory School | Buckhurst Hill, EssexPermanent | 35 Hours Per WeekSalary: £35,000 - £40,000 per annum (Dependent on Experience)Start Date: ASAP - September 2026 \n Hays Education is delighted to be supporting a highly regarded and expanding independent preparatory school in Essex in the recruitment of a Marketing & Events Officer. \n This is an exciting opportunity for a creative, highly organised, and energetic marketing professional to join a thriving school community and play a key role in promoting the school's continued growth and success. \n The successful candidate will lead on marketing, communications, social media, content creation, event management, and community engagement, helping to strengthen the school's reputation and attract prospective families. Working closely with the Senior Leadership Team, this role will be instrumental in showcasing the unique educational experience, achievements, and values of this ambitious and growing school. \n Key Responsibilities \n Strategic Marketing & Brand Development \n\n • Support the development and delivery of the school's annual marketing and communications strategy.\n, • Increase awareness of the school across Essex and the wider independent education sector.\n, • Promote the school's educational offering, values, facilities, curriculum, outdoor learning opportunities, and extracurricular programmes.\n, • Develop innovative marketing campaigns designed to increase admissions enquiries and pupil recruitment.\n, • Help strengthen the school's reputation and position within a competitive educational market.\n, • Ensure brand consistency across all marketing materials, publications, and communications.\n\n Social Media Management & Digital Marketing \n\n • Take ownership of the school's social media presence across Facebook, Instagram, LinkedIn, YouTube, and other emerging platforms.\n, • Develop and maintain a strategic social media content calendar aligned with school priorities and events.\n, • Create engaging daily content highlighting school life, pupil achievements, classroom learning, outdoor education, sporting success, performances, trips, celebrations, and special projects.\n, • Capture high-quality photography and video content across the school.\n, • Create engaging reels, promotional videos, interviews, parent testimonials, and behind-the-scenes content.\n, • Manage social media advertising campaigns to support admissions and marketing initiatives.\n, • Monitor engagement, audience growth, website traffic, and campaign performance analytics.\n\n Content Creation & School Communications \n\n • Produce compelling written content for newsletters, blogs, websites, prospectuses, brochures, press releases, and marketing materials.\n, • Write and publish school news stories, event highlights, pupil achievement articles, and community updates.\n, • Develop case studies, parent testimonials, and pupil success stories.\n, • Ensure all website content remains accurate, engaging, and reflective of the school's ethos and achievements.\n\n Event Planning & Delivery \n A significant aspect of this role will involve the planning, organisation, coordination, and delivery of a diverse programme of events throughout the academic year. \n The successful candidate will: \n\n • Lead the planning and execution of all key school events and promotional activities.\n, • Create detailed event schedules, project plans, budgets, risk assessments, and operational timelines.\n\n Events may include: \n\n • School Open Days\n, • Prospective Parent Tours\n, • Admissions Events\n, • Stay & Play Sessions\n, • School Productions\n, • Sports Days\n, • Music and Performance Evenings\n, • Christmas and Summer Fairs\n\n About You \n The successful candidate will demonstrate: \n\n • Experience in marketing, communications, events management, admissions, or a related field.\n, • Outstanding organisational and project management skills.\n, • Exceptional written and verbal communication skills.\n, • Strong social media management and content creation experience.\n, • Excellent photography, videography, and digital marketing skills.\n\n Essential Requirements \n\n • Proven experience in a marketing, events, communications, admissions, or customer engagement role.\n, • Strong knowledge of social media platforms and digital marketing principles.\n, • Experience creating engaging content across multiple channels.\n, • Excellent IT skills, including Microsoft Office.\n, • Strong copywriting and communication skills.\n, • Ability to work independently and as part of a team.\n, • Enhanced DBS check (or willingness to obtain one).\n\n Desirable Experience \n\n • Experience working within an independent school, educational setting, hospitality, leisure, or customer-focused environment.\n, • Knowledge of website management systems and email marketing platforms.\n, • Canva, Adobe Creative Suite, or equivalent design software experience.\n, • Photography and videography experience.\n, • Event management qualifications or relevant professional training.\n\n What the School Offers \n\n • Salary of £35,000 - £40,000 per annum, dependent on experience.\n, • Permanent 35-hour-per-week contract.\n, • The opportunity to join a growing and ambitious independent school.\n, • Significant autonomy and opportunity to shape the school's marketing strategy.\n, • A collaborative and supportive leadership team.\n, • Modern facilities and a vibrant school environment.\n\n To Apply \n Apply now or reach out to:Aamir MalikSenior Manager | Hays Education London - \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. 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Graduate Planning Administrator \n Degree in Geography/ Urban Planning/ Environmental science \n\n • Salary: £26,000 - £30,000\n, • Annual Leave: 30 days\n, • Working Pattern: Full Time (35 hours per week)\n, • Location: Barking\n, • Hybrid ( 2 days office)\n\n \n Are you a graduate who loves organisation, structure and getting the details right? \n Our client is looking for a Graduate Planning validation officer to join their busy department, supporting planning and development projects across Barking & Dagenham. \n This role is perfect for someone who enjoys working with documents, records, plans and processes, and takes pride in making sure everything is accurate and completed to the highest standard. \n Great opportunity if you are wanting to progress & do a masters on the side! \n Position Overview:As a Graduate Planning validation officer, you will play a vital role in ensuring that planning applications are processed accurately and efficiently. You'll be responsible for checking documentation, maintaining records, and providing exceptional support to both internal teams and external stakeholders. \n What You'll Be Doing: \n\n • Validate and check planning applications to ensure completeness and accuracy.\n, • Checking planning applications & ensure everything is included before moving it forward.\n, • Maintain and update planning records and databases with precision.\n, • Manage and respond to emails in the planning inbox, ensuring timely communication.\n, • Assist with the administration of planning appeals.\n, • Process payments and refunds for customers smoothly.\n, • Provide essential administrative support for street naming and numbering.\n, • Working with other departments - Planning officers, building control teams, public, developers and architects.\n\n About You:You are proactive, reliable, and take pride in delivering high-quality work. You enjoy the satisfaction of ensuring everything is done accurately and on time, making you a key player in our client's planning team! \n \n Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

An exciting opportunity has arisen for a Data Support Officer to join a well-established School on a temporary basis. This role will be responsible for the management, maintenance and analysis of student performance, assessment and admissions data, ensuring accurate reporting and effective use of the school's management information systems to support operational and strategic decision-making. The successful candidate will work closely with Senior Leadership and key stakeholders across the school to provide high-quality data analysis, reporting and admissions support. Key Responsibilities:\n\n • Manage and maintain student performance, assessment and admissions data using SIMS\n, • Create and maintain mark sheets within SIMS and ensure readiness for key data collection deadlines\n, • Monitor, update and analyse attainment and progress data across the school\n, • Produce reports and performance analysis for Senior Leadership Teams, Governors and external stakeholders\n, • Maintain accurate student records, including SEN, LAC and other pupil data categories\n, • Prepare SIMS for the collection, validation and analysis of examination results\n, • Support departments with assessment processes and produce data summaries using SIMS, SISRA and ALPS\n, • Analyse attainment and progress trends and provide reports on key student groups and cohorts\n, • Produce student progress reports for parents throughout the academic year\n, • Collate and analyse external examination results and produce detailed performance reports\n, • Generate regular management information reports covering attendance, behaviour, effort and attainment\n, • Maintain the accuracy of student timetables, class lists and target-setting data\n, • Support the administration and maintenance of systems including ParentPay, Groupcall and Show My Homework\n, • Provide SIMS and systems support and training to new staff members\n, • Manage admissions processes, including student record creation, data transfers and liaison with feeder schools\n, • Ensure data is stored, maintained and managed in line with school policies and compliance requirements\n, • Support the Exams Officer and wider support services team as required\n, • Work closely with stakeholders across the school to support data-driven decision making\n, • Ensure all work is completed accurately and within strict deadlines\nIdeal Candidate Profile:\n\n, • Previous experience working in a Data Officer, Data Manager, MIS Officer or similar role within an educational environment\n, • Strong practical experience using SIMS, particularly Assessment Manager\n, • Experience working with student performance, assessment and admissions data\n, • Advanced Microsoft Excel skills, including the use of formulas and data analysis functions\n, • Experience producing reports and analysing complex datasets\n, • Knowledge of SISRA and ALPS would be advantageous\n, • Strong ICT skills and proficiency across Microsoft Office applications\n, • Excellent organisational skills with the ability to manage competing priorities and deadlines\n, • High level of accuracy and attention to detail\n, • Strong written and verbal communication skills\n, • Excellent stakeholder management and interpersonal skills\n, • Ability to work independently and collaboratively within a busy school environment\n, • Experience supporting admissions, examinations or school administration functions would be desirable\n, • Understanding of safeguarding responsibilities within an education setting\n\n \n Location: Ilford \n Working Pattern: On-site \n Hours: 36 hours per week, Term Time + 5 additional days \n Length: Initially until October half-term \n Salary Equivalent: £20 per hour \n Start Date: ASAP

Compliance Officer\n Barking & Dagenham Reside Regeneration Ltd (B&D Reside)Location: Hybrid – Barking / HomeSalary: Competitive, dependent on experienceRecruiter: Goodman Masson \n Goodman Masson are delighted to be working in partnership with B&D Reside to recruit an experienced Compliance Officer to join their growing team. \n This is a fantastic opportunity for a detail-oriented compliance professional to play a key role in ensuring that B&D Reside continues to meet its regulatory, legislative and organisational obligations across its housing operations. \n Reporting to the Compliance Manager, you will be responsible for monitoring compliance performance, supporting audits and risk management activity, and helping to drive continuous improvement across the organisation. The Role\n As Compliance Officer, you will work closely with colleagues across the organisation to ensure that policies, procedures and operational practices remain compliant with relevant legislation and regulatory requirements. \n Your responsibilities will include: \n\n • Monitoring compliance with housing regulations, legislation, health & safety requirements, safeguarding standards and data protection obligations.\n, • Keeping up to date with regulatory and legislative changes and supporting the organisation in responding proactively.\n, • Assisting with the development, implementation and review of compliance policies and procedures.\n, • Supporting the communication and embedding of policies and procedures across the organisation.\n, • Working with senior management to implement changes to operational practices where required.\n, • Supporting the identification, recording and reporting of compliance breaches and risks.\n, • Producing detailed compliance reports, including KPIs, trend analysis and risk assessments.\n, • Supporting audits and monitoring compliance performance across relevant services.\n, • Building strong relationships with internal teams including Operations, Health & Safety and Finance.\n, • Liaising with external stakeholders, including regulators and contractors, where required.\n, • Contributing to a strong culture of accountability, continuous improvement and regulatory compliance.\nAbout You\n We are looking for someone with experience in a compliance, legal or regulatory environment, ideally within social housing, housing management or property. \n You will be highly organised and analytical, with the ability to identify risks, interpret complex information and provide clear recommendations to stakeholders. \n You'll also need: \n\n • Experience working within a compliance, regulatory or legal environment.\n, • Ideally, experience within social housing or property management.\n, • Excellent attention to detail and strong analytical skills.\n, • The ability to identify compliance risks and recommend practical solutions.\n, • Strong written and verbal communication skills.\n, • Confidence working with stakeholders at all levels, including senior management.\n, • Excellent organisational and time-management skills.\n, • The ability to manage multiple priorities and deadlines.\n, • A proactive approach, with the confidence to work independently and use your own initiative.\nWhy B&D Reside?\n This is an excellent opportunity to join a growing organisation and take on a role where your work will have a genuine impact on the quality, governance and compliance of housing services. \n You will have the opportunity to work closely with senior stakeholders, contribute to the development of compliance processes and play an important role in maintaining high standards across the organisation. \n Interested? \n If you are an experienced compliance professional looking for your next opportunity within the social housing sector, we'd love to hear from you. \n Goodman Masson are managing this recruitment campaign on behalf of B&D Reside. \n Please apply now or contact Goodman Masson for a confidential discussion about the role.

FTA & Sundry Debt Officer Location: Enfield, EN3 Salary: £35,770 per Annum Employment Type: Full-time, Permanent About Christian Action Housing We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey and Waltham Forest we provide affordable housing, managing around 1400 homes and strive to provide more much needed services. We run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. Role Overview The FTA & Sundry Debt Officer plays a pivotal role in ensuring the effective management and recovery of debts related to Former Tenant Arrears (FTA) and sundry accounts. Key Responsibilities To provide a customer focussed, proactive, comprehensive and high quality Housing Debt Recovery service. Primary responsibility for the recovery of former tenant arrears, recharge debts and other sundry debts associated with a former CAHA tenancy. To administer a portfolio of debt accounts, working within agreed policies and procedures and utilising all appropriate and available tools to recover debts owed; these will include tracing of former tenants, debt collection agencies, other CAHA departments and referring cases to court where appropriate. Working with the Income Team Leader and Income Officers, be responsible for the delivery of a comprehensive high quality, efficient and compliant former tenant arrears and other sundry debt accounts ensuring debts are proactively managed resulting in income maximisation and debt reduction. Work collaboratively across CAHA, co-ordinating and cross working to achieve efficiency and supporting other departments as appropriate. Working in partnership with other agencies as appropriate, resolving complaints and other concerns, including safeguarding issues, as raised by staff, residents and/or their relatives and partner agencies. For full job description please view the attached recruitment pack. What we are looking for. Proven successful outcomes working in a similar role within Social Housing, Local Authority, Housing Association or private debt collection agency. A good understanding of social housing regulation, housing law and various form of tenure, welfare benefits and welfare reforms Demonstrable understanding of rent arrears control including filing particulars of claim, representation at court and carrying out evictions An ability to provide robust management of debts and rent accounts, whilst balancing the focus of tenancy sustainment An ability to provide excellent customer care and working closely with tenants to improve the customer experience Experience of working with vulnerable people and hard to reach groups Benefits 25 days holiday plus bank holidays (pro rata) Health care cashback scheme Employee assistance programme including free counselling and legal advice A supportive and friendly working environment Generous pension scheme How to Apply If you are a proactive and organised individual with a keen eye for detail and a passion for financial accuracy, we would love to hear from you. Deadline for applications is Tuesday 1st August 2026 with interview being held on Wednesday 9th September 2026 . TPBN1_UKTJ

Business Support Officer This is a varied and fast-paced role within the business management team, providing essential administrative and financial support to Legal Services.We are seeking an enthusiastic, organised, and detail-oriented individual who is committed to delivering high-quality support

JOB DESCRIPTION About the role: The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for a Customer Liaison Officer to join us on a permanent basis. This is a field-based role requiring regular travel across your designated area, covering Hackney and therefore a driving licence is preferred. As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents. You will also be able to demonstrate the following essential criteria: Excellent customer service skills, with strong communication and relationship-building abilities. The capability to plan and manage your workload effectively without high levels of supervision. Confidence using mobile technology to work 'on the go'. Strong resource and time-management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience when handling challenging situations and delivering sustainable outcomes. Experience in analysing data and drawing informed conclusions. Desirable criteria: Experience of working in the housing or property sector To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. Role profile: (url removed) TGPCVL REEDTGP

If you want a hybrid IMS role, where you can add value across our group, be trusted with autonomy and get to travel to our various sites in the UK - keep reading! Based out of Enfield, with some site travel across the UK and Ireland. As an experienced QHSE Officer or equivalent, you'll be competent conducting internal audits and risk assessments, ensuring compliance to various ISO standards, managing our IMS and building relationships with internal stakeholders. BASIC SALARY: Up to £45,000 dependant on experience BENEFITS: · Hybrid opportunity (mixture of home and site based) · 5% Company Pension contribution · 25 days holiday + 8 bank holidays · Christmas Shutdown in addition to your annual leave · Private medical after you pass your probation LOCATION: Enfield COMMUTABLE LOCATIONS: Barnet, Edmonton, Waltham Cross, Cheshunt, Chingford, Potters Bar, Waltham Abbey JOB DESCRIPTION: QHSE Officer - ISO, Auditor, Compliance, Automation Working as part of the IMS team and reporting into one of our Directors, you'll have a team of experienced internal auditors around you. Based out of our Enfield office. This is a hybrid role, requiring some travel to our various sites nationally to audit them. This role has become available, as it has been relocated from Ireland to London. RESPONSIBILITIES: QHSE Officer - ISO, Auditor, Compliance, Automation · Ensure we maintain and work within ISO 9001:2015, liaising with external bodies on issues related to the external accreditation process. · Support ongoing compliance with international standards, including ISO 9001, 14001, 45001, and facilitate any external third-party audits. · Maintain and conduct our internal audits · Ensure that processes needed for the Integrated Management System (IMS) are better established, implemented, and maintained. · Work with the purchasing team to establish quality requirements from external suppliers and initiate the review and approval of suppliers in line with our requirements. · Support the IMS team with all applicable policies in line with our requirements and the requirements of applicable legislation. · Conduct site inspections and internal audits to ensure compliance with internal processes, procedures, and legislative requirements. · Perform and review risk assessments, including COSHH assessments for hazardous substances. REQUIREMENTS: QHSE Officer - ISO, Auditor, Compliance, Automation · Previous work experience of driving ISO 9001, ISO 14001, and ISO 45001 standards within a business. · Experience conducting internal audits and risk assessments and maintaining an Integrated Management System (IMS). · The ability to liaise with external bodies for accreditation and certification purposes. · Excellent communication and interpersonal skills, with the ability to collaborate effectively with the IMS team and any external parties. A full UK driving license is require due to the UK travel involved. THE COMPANY: We are a leading distributor of automation parts and systems, working with multiple brands across the UK and Ireland. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: JAC18620, Wallace Hind Selection

Good Afternoon, I am currently representing Enfield Council who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Cessation of Duty Officer this role will be based at: 1 day office based. – EN1 3XY The right candidate will: The Cessation of Duty (COD) Officer is responsible for managing complex homelessness cases and making legally robust decisions regarding the discharge and cessation of statutory housing duties in accordance with Part VII of the Housing Act 1996, the Homelessness Reduction Act 2017, the Homelessness Code of Guidance, and relevant case law. The post holder will undertake detailed enquiries, review complex evidence, assess affordability, suitability, intentional homelessness and other statutory considerations, and prepare legally compliant decision letters capable of withstanding Section 202 Reviews, Ombudsman investigations and legal challenge. • Manage a caseload of complex cessation and discharge of duty cases., • Conduct detailed investigations and make legally robust statutory decisions., • Complete affordability, suitability and intentional homelessness assessments., • Draft comprehensive decision letters capable of withstanding Section 202 Reviews and legal challenge, • Maintain accurate case records and update housing management systems. We require the following: • Experience of establishing and running systems for quality, casework management, performance reporting and data accuracy., • Jigsaw, Civica CX and Hope, • Experience of successfully dealing with Members, MPs enquiries, complaints and complex solicitors enquiries etc. with a high degree of quality and attention. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon

Do you have experience as a Housing Options Officer? Do you want to work with a knowledgeable team of peers to help reduce the number of people in temporary accommodation? I’m excited to be able to recruit for my client who are looking for an experienced applicant to join an expanding Housing Options Team. Main Duties Include: Provide a quality service of housing options, advice, and homeless prevention casework to fulfil the authority’s statutory function to prevent homelessness in accordance with Housing Act 1996. Ensure the robust processing of homeless applications and appropriate accurate and quality advice is given to prevent all aspects of homelessness. Use all available homelessness prevention tools to sustain tenancies or secure suitable, affordable accommodation. Writing and issuing robust Section 184 decisions. Provide a comprehensive statutory service of advice and assistance to all non-priority homeless cases including rough sleepers in accordance with s.192 Housing Act 1996. Have experience with various tools to prevent homelessness such as: HomeFinder Scheme, Discretionary Hardship Payments, and court representation to prevent homelessness. This role is great for anyone who wants to hit the ground running and get on with work from day one, whilst always improving your skills and knowledge. If you have experience in the desired areas then apply today

Reviews Officer (Homelessness) - Upto £35 p/h umb - Waltham About the Role We are seeking a highly skilled and motivated Reviews Officer to deliver a high‑quality statutory reviews service under Section 202 of the Housing Act 1996. This is a pivotal role ensuring that homelessness and housing allocation decisions are robust, legally compliant, customer‑focused, and completed within statutory timescales. You will play a key part in protecting the Council from litigation, improving decision‑making across the service, and ensuring customers receive fair, accurate and timely outcomes. Key Responsibilities Conduct all statutory reviews under s202 Housing Act 1996, issuing clear, legally robust decision letters within statutory deadlines. Manage reviews relating to Parts VI & VII of the Housing Act 1996, the Homelessness Reduction Act 2017, and related legislation. Liaise with customers, legal representatives and internal teams to agree extensions, communicate outcomes, and support follow‑up actions such as temporary accommodation repossession. Work closely with Legal Services on County Court appeals, judicial reviews, and letters before action, providing expert advice and drafting witness statements where required. Issue decisions on temporary accommodation during reviews and appeals, ensuring decisions reflect public law principles and case law. Provide constructive feedback to officers where first‑instance decisions cannot be upheld, supporting service improvement and reducing future challenges. Maintain accurate records of all legal challenges and ensure the service database is updated with relevant developments. Contribute to service planning, policy development, and process improvements across Housing Solutions.To apply reach out to me on : (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free

Next Step Recruitment Solutions is working with a well-established supported living provider in London to recruit a Quality Compliance Officer. This is a great opportunity for someone with a background in health and social care quality assurance who wants to make a genuine difference to the lives of adults with learning disabilities, autism, mental health needs and other complex support requirements. You'll work closely with the Head of Quality and service managers, carrying out audits, driving up compliance standards, and helping teams turn audit findings into real improvement. What you'll be doing: • Supporting the development and delivery of the organisation's quality improvement strategy, • Monitoring compliance with CQC standards, internal policies and local authority contracts, • Conducting service audits across the organisation, • Working with service teams to build and implement improvement action plans, • Contributing to best practice guidance, policies and procedures, • Supporting staff training linked to quality and compliance, • Maintaining accurate records and reports for the Quality Assurance and senior management team, • Helping prepare for CQC inspections, local authority reviews and internal quality reviews, • Promoting a culture of learning and continuous improvement across all services What we're looking for: • Experience in a quality compliance role within health and social care (essential), • A solid understanding of CQC regulations and supported living frameworks, • Strong organisational and administrative skills with real attention to detail, • Excellent communication skills, able to build relationships at every level, • A genuine commitment to person-centred care Nice to have: • NVQ Level 3 (or above) in Health & Social Care, • Experience supporting services rated "Requires Improvement" to improve their audit scores, • Knowledge of support planning, safeguarding, medication management and risk assessment, • Experience in supported living environments What's on offer: • Opportunities for professional growth and development, • A supportive, inclusive team culture, • Access to learning and development resources If you're passionate about quality and compliance in social care and want a role where your work directly improves people's lives, apply today or get in touch to find out more

MMP Consultancy is seeking an experienced Quality Assurance Officer on behalf of a contractor delivering social housing maintenance services. This is a permanent position based in Stratford, offering a salary of £40,000 - £45,000 per annum, depending on experience. Working closely with planners, supervisors, operatives, subcontractors and client teams, you'll support the delivery of high-quality, compliant and commercially robust reactive maintenance services. You'll play a key role in quality assurance, commercial validation, compliance monitoring and performance management, ensuring repairs are completed accurately, efficiently and in line with contractual requirements. Responsibilities: Carry out desktop quality assurance checks across reactive maintenance work orders. Review completed repairs to ensure quality standards and contractual requirements have been met. Validate Schedule of Rates (SOR/NHF) claims, variations and commercial submissions. Monitor compliance with health and safety requirements, including asbestos-related processes. Support the auditing of repairs, identifying areas for improvement and corrective action. Produce performance reports and analyse operational data to support service improvements. Work closely with operational teams to improve accuracy, efficiency and customer outcomes. Ensure job records, documentation and system information are maintained accurately. Support contract compliance and ensure services are delivered in line with client expectations. Assist with the continuous improvement of quality assurance processes and controls.Requirements: Experience working within social housing, property maintenance or reactive repairs. Strong understanding of responsive repairs and maintenance operations. Experience working with Schedule of Rates (SOR/NHF). Knowledge of validating variations and commercial claims. Understanding of asbestos processes, compliance requirements and health and safety legislation. Experience carrying out quality assurance checks, auditing or post-inspections. Strong analytical skills with the ability to interpret performance data and identify trends. Excellent attention to detail and a commitment to maintaining high standards. Strong IT skills, including Microsoft Office and repairs management systems. Effective communication skills and the ability to work collaboratively with internal and external stakeholders

Project Officer – Renters Rights Act Location: Waltham Forest Hours: Part-Time – 22 Hours per Week Pay Rate: £26.04 per Hour (PAYE) Are you an experienced housing professional with a strong understanding of housing legislation and project delivery? We are seeking a proactive and organised Project Officer to support the implementation of the Renters' Rights Act within a busy local authority housing service. Provide specialist advice and recommendations based on research, analysis, and evaluation of information. Manage complex and escalated customer enquiries and issues. Support the development and delivery of service plans to meet strategic objectives. Research legislative and policy developments and translate findings into reports, recommendations, and actions. Assist with projects and programmes to ensure compliance with the Renters' Rights Act. Maintain accurate project records, monitoring information, and data management systems. Build effective working relationships with internal and external partners and stakeholders. About You You will have: Knowledge and understanding of the Renters' Rights Act and the Homelessness Reduction Act 2017. Experience managing projects within a large organisation, delivering work to agreed timescales, budgets, and quality standards. Experience working with a variety of internal and external partners. Experience engaging with residents from diverse communities. Strong report writing, communication, organisational, and analytical skills. Good IT, presentation, literacy, and numeracy skills. The ability to work independently and collaboratively as part of a team. This is an excellent opportunity to contribute to a significant housing reform programme and make a positive impact on local communities. Apply now with your updated CV

3 month contract 2 days per week in office PURPOSE OF THE JOB: The main point of contact for complaint handling and investigations for corporate complaints and Children’s Act complaints for the Children & Education Directorate. Provide advice, guidance and support to managers on effective complaint handling, relevant policies, and Ombudsman guidance and expectations. To monitor trends, themes, and outcomes of complaints, ensuring these feed into service improvement plans so that learning from complaints is analysed and linked with wider learning from the directorate’s quality assurance framework(s). Share these insights and learning with leaders and practitioners to inform strategy and service improvements to provide the highest quality support to our children, young people and families.KEY ACCOUNTABILITIES Manage effective Stage 1 complaint investigations and contribute to Stages 2 and 3 as required to ensure due process and fair resolution for service users. Serve as a subject matter expert on the LGSCO complaints handling code and LBH policy; interpreting and applying these standards and challenging service managers where investigation outcomes do not meet required quality or legal benchmarks. Act as a strategic thinking partner for Area Leadership, using complaint insights to identify systemic service failures and proactively designing intervention solutions to mitigate organisational risk. Work directly with service users (including, but not limited to, young people, parents and carers, family members, local residents, and foster carers), advocates, and legal representatives, in relation to individual complaints and ensure they are kept informed about the progress of their complaint. Learn from best practice and innovations in other local authorities and organisations to support a continuous improvement approach to complaint handling practice with the service user experience in mind. Gather and organise information about complaints from children and families, producing reports as required and contributing to the effective dissemination of this information to a range of audiences both internal and external. Work closely with services across C&E to ensure that complaint themes and feedback from children and families is linked with service improvement, the audit and wider quality assurance programme to ensure the child’s voice is central to learning and improvement work. Facilitate a programme of engagement ensuring that learning from complaints is proactively responded to at all levels including senior management and frontline professionals. Collate, analyse and report on a range of qualitative and quantitative management data, performance, evaluation and outcome information, producing and monitoring the implementation of plans to support service improvement and development. Actively consider the impact of systemic and everyday racism and oppression upon the lives of children and families and the impact and learning about professional practice in this context. Ensure that C&E values and ethics alongside our Children and Families Systemic Principles and values and anti-racist position statements are embedded in our quality assurance work and evidenced through the practice that we quality assure. Ensure that complaints activity links with partner services and partner agencies to enable wider organisational learning. Liaise with LBH Business Analysis & Complaints Team regarding LBH complaints procedure and provide routine advice & guidance to C&E colleagues regarding complaints process. Serve as the Directorate’s lead expert on statutory and corporate complaint legislation, making final determinations on complex and high-risk cases. Only escalate to Legal or Senior Management on matters of significant litigation risk or novel points of law. Lead on the resolution of complex cases referred to the Local Government & Social Care Ombudsman (LGSCO), representing the Directorate in negotiations and determining the Council’s formal position. Maintain up to date records using designated systems and tools. E.g. logging new complaints, case progress records, and completing the case workflow in the complaints case management system As a member of the C&E Complaints & Information team, provide cover for colleagues on specific tasks as required. Provide additional capacity and support to information requests (i.e. FOIs, SARs) as directed by the team manager, to ensure compliance and continuity of service delivery during periods of peak demand or staff absence. Proactively identify and address performance gaps in complaint handling across the Directorate, developing and delivering targeted training and 'best practice' toolkits for managers to ensure statutory compliance and reduce Stage 2 escalations. Provide official deputised line management and day-to-day supervision for the Compliance Assistant (SO1) and Information Officer (Sc6) during the permanent line manager's absence (including staff leave), or when required for specific projects and peak workload management

Marketing & Events Officer Independent Preparatory School | Buckhurst Hill, Essex Permanent | 35 Hours Per Week Salary: £35,000 - £40,000 per annum (Dependent on Experience) Start Date: ASAP - September 2026 Hays Education is delighted to be supporting a highly regarded and expanding independent preparatory school in Essex in the recruitment of a Marketing & Events Officer. This is an exciting opportunity for a creative, highly organised, and energetic marketing professional to join a thriving school community and play a key role in promoting the school's continued growth and success. The successful candidate will lead on marketing, communications, social media, content creation, event management, and community engagement, helping to strengthen the school's reputation and attract prospective families. Working closely with the Senior Leadership Team, this role will be instrumental in showcasing the unique educational experience, achievements, and values of this ambitious and growing school. Key Responsibilities Strategic Marketing & Brand Development Support the development and delivery of the school's annual marketing and communications strategy. Increase awareness of the school across Essex and the wider independent education sector. Promote the school's educational offering, values, facilities, curriculum, outdoor learning opportunities, and extracurricular programmes. Develop innovative marketing campaigns designed to increase admissions enquiries and pupil recruitment. Help strengthen the school's reputation and position within a competitive educational market. Ensure brand consistency across all marketing materials, publications, and communications.Social Media Management & Digital Marketing Take ownership of the school's social media presence across Facebook, Instagram, LinkedIn, YouTube, and other emerging platforms. Develop and maintain a strategic social media content calendar aligned with school priorities and events. Create engaging daily content highlighting school life, pupil achievements, classroom learning, outdoor education, sporting success, performances, trips, celebrations, and special projects. Capture high-quality photography and video content across the school. Create engaging reels, promotional videos, interviews, parent testimonials, and behind-the-scenes content. Manage social media advertising campaigns to support admissions and marketing initiatives. Monitor engagement, audience growth, website traffic, and campaign performance analytics.Content Creation & School Communications Produce compelling written content for newsletters, blogs, websites, prospectuses, brochures, press releases, and marketing materials. Write and publish school news stories, event highlights, pupil achievement articles, and community updates. Develop case studies, parent testimonials, and pupil success stories. Ensure all website content remains accurate, engaging, and reflective of the school's ethos and achievements.Event Planning & Delivery A significant aspect of this role will involve the planning, organisation, coordination, and delivery of a diverse programme of events throughout the academic year. The successful candidate will: Lead the planning and execution of all key school events and promotional activities. Create detailed event schedules, project plans, budgets, risk assessments, and operational timelines.Events may include: School Open Days Prospective Parent Tours Admissions Events Stay & Play Sessions School Productions Sports Days Music and Performance Evenings Christmas and Summer FairsAbout You The successful candidate will demonstrate: Experience in marketing, communications, events management, admissions, or a related field. Outstanding organisational and project management skills. Exceptional written and verbal communication skills. Strong social media management and content creation experience. Excellent photography, videography, and digital marketing skills.Essential Requirements Proven experience in a marketing, events, communications, admissions, or customer engagement role. Strong knowledge of social media platforms and digital marketing principles. Experience creating engaging content across multiple channels. Excellent IT skills, including Microsoft Office. Strong copywriting and communication skills. Ability to work independently and as part of a team. Enhanced DBS check (or willingness to obtain one).Desirable Experience Experience working within an independent school, educational setting, hospitality, leisure, or customer-focused environment. Knowledge of website management systems and email marketing platforms. Canva, Adobe Creative Suite, or equivalent design software experience. Photography and videography experience. Event management qualifications or relevant professional training.What the School Offers Salary of £35,000 - £40,000 per annum, dependent on experience. Permanent 35-hour-per-week contract. The opportunity to join a growing and ambitious independent school. Significant autonomy and opportunity to shape the school's marketing strategy. A collaborative and supportive leadership team. Modern facilities and a vibrant school environment.To Apply Apply now or reach out to: Aamir Malik Senior Manager | Hays Education London - (phone number removed) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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