Housing support officer jobs in Woodford GreenCreate job alerts

Housing Register Officer Ilford Contract £19.75 per hour PAYE or £25.71 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Register Officer 2-3 days in office - subject to business needs Complete assessments of applications to join the housing register including re-registration to keep their applications up to date. Assess households who do not qualify to register and provide advice to them about alternative housing options Assess household who do qualify to register and activate their applications Determine for each application - Their effective date (waiting time) - Level of preference - Any special factors affecting their application, Complete medical assessments of applications for preference on medical grounds alongside Provide comprehensive housing advice on housing options for applicants to the housing register Notify applicants on decisions on their applications This is one of several roles we are currently recruiting for please visit our website for more opportunities. This role requires good knowledge of the law relating to part VI of the Housing Act 1996 The post holder will be required to have good knowledge of the law affecting housing allocations and be familiar with other housing advice and homelessness legislation, other general housing legislation, welfare benefit expertise and knowledge of the adult & children social care environment and impact and to use this knowledge to support customers and achieve positive outcomes The post holder will be required to have knowledge of the Housing Act 1996, the Homelessness Reduction Act 2017, the Children Act, and the Care Act. Combined with specialist knowledge of the Welfare Reform Act. The post holder will be required to use knowledge of the Housing Allocations Policy, Code of Guidance and Part V1 of the 1996 Housing Act to work collaboratively with customers to identify the most appropriate and effective solutions to their housing problems and to do so proactively at the most appropriate time ensuring the maximum opportunities for early intervention The post holder will be required to be innovative, dynamic and solutions focussed and consider and pursue all available housing options to prevent the customers from becoming homeless. The post holder will be required to use their experience to contribute to the ongoing development and design of the service and solutions for customers. Co-ordinate the advertising of void properties in council or Registered provider (RP) stock with Choice Homes UK (CHUK) Allocate permanent homes through a combination of preparing and analysing shortlists from choice based lettings bidders and direct matching in line with designated groups identified by the Housing Allocations Scheme Check assessments remain up to date and verify circumstances robustly when households are selected for properties, including making checks regarding applicants finances, eligibility, local connection and suitability to be a tenant. Interview applicants and complete home visits as part of the verification process, as well as doing desktop checks Select appropriate applicants and nominate them for available homes PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Learning & Development Officer Hackney - E8 ASAP Start Paye rate: £22.16 - £24.96 Per Hour Umbrella rate: £30.89 - £33.64 Per Hour Are you ready to join one of the UK's most dynamic and progressive local authorities in the heart of London? The London Borough of Hackney is a vibrant, creative borough with a reputation for excellence, innovation, and ambition. We are leading the way on essential work, including our fight for equity and becoming an actively anti-racist borough. We proactively strive for fairness across gender, neurodiversity, and the poverty divide. About the Team The Learning and Development Team is part of the high-performing Benefits and Homelessness Prevention Service. We are committed to helping residents face their challenges while supporting our staff to perform to the highest standards. The demand is high: Hackney has one of the highest Housing Benefit caseloads in London and handles nearly 4,000 homelessness approaches a year. To meet this, our service is innovative, agile, and constantly improving. The Role: An Exceptional Opportunity We are seeking an exceptional Learning and Development Officer to join our team. You will be instrumental in delivering and designing training for the Benefits and Housing Needs, Customer Services, and Revenues teams. You'll devise and create comprehensive training programs covering: System training Legislative and policy changes Process and interpersonal skills Beyond training, you will have a demonstrable talent for creating high-impact resources-manuals, workbooks, and innovative support tools-to accelerate onboarding and unlock the full potential of the system. What you will bring: A track record of successful outcomes in training/learning and development. High-level knowledge of Housing Benefit and/or Homelessness Reduction and Prevention. A proven track record of designing course content to meet specific objectives. The ability to identify training and development needs through analysis and stakeholder consultation. You must be self-motivated, innovative, and creative, with the ability to carry out your own research to develop and evaluate training courses. Excellent communication, customer service, time management, presentation, and facilitation skills. A collaborative approach with the ability to influence and advise at all levels. Proficiency in Google applications and enthusiasm for learning new systems. If you are proactive, highly organised, and passionate about innovation and equity, we want to hear from you. Apply now and help us bring fairness to all aspects of life in Hackney. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy

We are seeking an experienced Allocations Officer to join a local authority Housing team, with a focus on carrying out Part VI housing register assessments. This role as an Allocations Officer plays a vital part in ensuring applicants are assessed fairly, accurately, and in line with current housing legislation and local allocations policies. Key Duties and Responsibilities: Assess housing applications in accordance with Part VI of the Housing Act 1996 and the council’s allocations policy Determine applicants’ eligibility, qualification, priority, and banding status Review and verify supporting documentation to ensure accurate and lawful decisions Process new applications, change of circumstances, reviews, and reassessments within agreed timescales Provide clear written and verbal communication to applicants regarding decisions and next steps Liaise with internal teams and external agencies to obtain additional information where required Maintain accurate and up-to-date records on the housing management system Support applicants in understanding their housing options and the allocations process Ensure all decisions are compliant with relevant legislation, guidance, and equality dutiesRequirements: Previous experience working as an Allocations Officer or in a similar housing register role within a local authority or housing association Strong working knowledge of Part VI legislation and housing allocations policies Experience using housing systems such as Northgate, Civica, or similar Excellent attention to detail and the ability to make legally robust decisionsWhy apply? Opportunity to support a busy and well-established Housing Options and Allocations service Competitive rates and flexible working arrangements Immediate start and potential for contract extensionIf you have proven experience assessing housing register applications and are confident applying Part VI legislation, we would be keen to hear from you

Spencer Clarke Group are seeking a Housing Solutions Officer for a local authority in East London. In this role, you will provide housing advice, assess housing needs and help residents secure suitable accommodation. Duties: Assess residents' housing needs and circumstances, identifying appropriate housing solutions. Provide clear and accurate advice on housing options, homelessness and tenancy matters. Manage a caseload, ensuring cases are progressed effectively and within required timescales. Liaise with internal teams and external agencies to secure suitable accommodation and support for residents.Qualifications and Experience: Experience working within a housing, homelessness or local authority environment. Experience assessing housing needs and providing housing advice to residents. Experience managing a caseload and maintaining accurate case records. Experience working with vulnerable customers and partner agencies to achieve housing outcomes.What's on offer: Salary: £30ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed).INDSCGTK

Quality Assurance Officer Stratford £40,000 - £45,000 per annum (DOE) Full Time | Permanent Example Recruitment Group are working with a well-established property services contractor delivering reactive maintenance and repairs within the social housing sector. Due to continued growth, we are recruiting for an experienced Quality Assurance Officer to join their team based in Stratford. This is an excellent opportunity for someone with a strong background in social housing repairs, commercial validation and quality assurance who is looking to play a key role in maintaining service quality, compliance and contractual performance. The Role As a Quality Assurance Officer, you will support the delivery of high-quality, compliant and commercially robust reactive maintenance services across social housing contracts. Working closely with planners, supervisors, operatives, subcontractors and clients, you will ensure repairs are completed accurately, efficiently and in line with contractual obligations. Key Responsibilities • Carry out desktop quality assurance checks on completed repairs., • Validate Schedule of Rates (SOR/NHF) and commercial claims., • Review and authorise repair variations where appropriate., • Monitor compliance with Health & Safety and asbestos procedures., • Conduct audits, post-inspections and quality reviews., • Produce performance reports and identify areas for improvement., • Support operational teams to ensure contractual compliance., • Liaise with clients, subcontractors and internal stakeholders., • Ensure repairs meet quality standards and client expectations., • Assist in driving continuous service improvement. Essential Requirements • Previous experience within social housing, property maintenance or reactive repairs., • Strong understanding of responsive maintenance contracts., • Experience working with Schedule of Rates (SOR/NHF)., • Experience validating repair variations and commercial claims., • Knowledge of asbestos processes, compliance and Health & Safety legislation., • Experience carrying out quality assurance, auditing or post-inspections., • Excellent analytical skills with strong attention to detail., • Confident using Microsoft Office and job management systems., • Strong communication and organisational skills. What's on Offer • £40,000 - £45,000 salary depending on experience., • Permanent, full-time position., • Opportunity to join a growing and successful social housing contractor., • Supportive team environment with career development opportunities., • Stable, long-term role within a busy and essential service. If you're an experienced Quality Assurance Officer with a background in social housing repairs, SOR validation and compliance, we'd love to hear from you. Apply today with your CV for immediate consideration

Outreach & Sustainment Officer – Waltham Forest PAYE: £18.53 per hour Role Purpose We are seeking a dedicated and compassionate Outreach & Sustainment Officer to support individuals who are sleeping rough or at risk of homelessness across Waltham Forest. In this role, you will deliver proactive, trauma-informed outreach, engaging with vulnerable individuals to provide welfare checks, assess their needs, and connect them with housing, health, welfare, and specialist support services. Your work will help reduce harm, improve well being, and support people to move away from rough sleeping. You will also provide ongoing tenancy sustainment support from the point an individual moves into temporary accommodation, supported housing, or independent living. This includes helping service users settle into their accommodation, build independence, access essential services, and maintain long-term housing stability. Working collaboratively with internal teams and external partners, you will contribute specialist knowledge of homelessness, rough sleeping, and complex needs to ensure coordinated, person-centred interventions that achieve positive outcomes and reduce risk. Key Focus Areas: Trauma-informed outreach and engagement Needs and risk assessments Housing, welfare, and support service referrals Tenancy sustainment and independent living support Multi-agency partnership working Safeguarding and risk reduction Supporting individuals with complex needsThis is an excellent opportunity for someone passionate about making a meaningful difference in the lives of vulnerable people and helping them achieve sustainable, long-term housing outcomes

A fantastic opportunity has emerged for a Housing Officer to join one of Adecco Public Sector's most improved Housing Association clients in a temporary post, covering for some absences in their team. The post holder will be working hybridly from our client's North London office and expected to own a patch of approximately (Apply online only) units which will include shared ownership and mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch locally in North London (e.g Enfield, Barnet, Waltham Forest & Haringey), this is a full time post (37.5 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Delivering a customer-focused neighbourhood management service across a defined area. Conducting inspections to maintain property standards and safety. Managing tenancy breaches, including Anti-Social Behaviour (ASB), in line with policies. Performing tenancy audits to ensure all tenant details are current and accurate. Collaborating with external agencies to provide the best support for our tenants. Assisting with rent collection and arrears management in partnership with our Income Team. Engaging with tenants to enhance their living experience and address their needs. Voids monitoring and controlPlease note, a car driver/owner is essential for this role due to the size and geographical area of your patch. Expertise in tenancy management would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in mid/late August 2026

Reviews Officer (Homelessness) - Upto £35 p/h umb - Waltham About the Role We are seeking a highly skilled and motivated Reviews Officer to deliver a high‑quality statutory reviews service under Section 202 of the Housing Act 1996. This is a pivotal role ensuring that homelessness and housing allocation decisions are robust, legally compliant, customer‑focused, and completed within statutory timescales. You will play a key part in protecting the Council from litigation, improving decision‑making across the service, and ensuring customers receive fair, accurate and timely outcomes. Key Responsibilities Conduct all statutory reviews under s202 Housing Act 1996, issuing clear, legally robust decision letters within statutory deadlines. Manage reviews relating to Parts VI & VII of the Housing Act 1996, the Homelessness Reduction Act 2017, and related legislation. Liaise with customers, legal representatives and internal teams to agree extensions, communicate outcomes, and support follow‑up actions such as temporary accommodation repossession. Work closely with Legal Services on County Court appeals, judicial reviews, and letters before action, providing expert advice and drafting witness statements where required. Issue decisions on temporary accommodation during reviews and appeals, ensuring decisions reflect public law principles and case law. Provide constructive feedback to officers where first‑instance decisions cannot be upheld, supporting service improvement and reducing future challenges. Maintain accurate records of all legal challenges and ensure the service database is updated with relevant developments. Contribute to service planning, policy development, and process improvements across Housing Solutions.To apply reach out to me on : (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free

Job Title: Resident Liaison Officer (Freelance Contract) Location: Enfield (Social Housing Project) Rate: £18.50 per hour Contract: 3 Months (with option to go permanent) About the Role We are currently seeking an experienced Resident Liaison Officer (RLO) to join a social housing refurbishment project based in Enfield. This is a freelance contract position offering £18.50 per hour for an initial 3-month period, with a strong opportunity to transition into a permanent role. This is a key position acting as the main point of contact between residents, site teams, and the client, ensuring clear communication and a smooth delivery of works within occupied properties. Key Responsibilities Act as the primary liaison between residents and the site team Provide clear communication regarding planned works, schedules, and access requirements Arrange and attend resident consultation meetings Manage and resolve resident queries and complaints professionally and efficiently Support vulnerable residents and ensure safeguarding procedures are followed Maintain accurate records of all resident interactions Work closely with site managers and project teams to ensure minimal disruption Carry out pre-start visits and post-work satisfaction surveysRequirements Previous experience as a Resident Liaison Officer within social housing or refurbishment projects Strong communication and interpersonal skills Ability to manage difficult situations calmly and professionally Good administrative and IT skills Organised, proactive, and able to work independently Full UK driving licence (preferred)What’s on Offer £18.50 per hour 3-month freelance contract Strong opportunity to go permanent Immediate start available Opportunity to work on a well-established social housing schemeIf you are an experienced RLO looking for your next contract opportunity with long-term prospects, we would love to hear from you

Job Title: Tenancy and Rehousing Officer Location: Newham Rate: £20.38 Term: Temp 3 months initially 5 days in the office Our client is seeking a dedicated and customer-focused Tenancy and Rehousing Officer to support the management of council housing tenancies. This exciting role is perfect for individuals passionate about making a positive impact in the community and ensuring residents receive top-notch service throughout their housing journey. Key Responsibilities: Tenancy Sign-Ups and Lettings: Arrange and complete tenancy sign-up appointments, explaining agreements, rights, and responsibilities. Tenancy Terminations: Manage termination cases, process notices, and liaise with tenants to recover properties efficiently. Decants and Rehousing Projects: Assist residents during decant projects and provide guidance throughout the rehousing process. Customer Service: Respond to resident inquiries and resolve issues professionally, ensuring high resident satisfaction. Administration and Record Keeping: Maintain accurate records and monitor case progress using housing management systems. Partnership Working: Collaborate with various internal teams and external agencies to enhance service delivery. Person Specification: Knowledge: Understanding of housing services, tenancy management, and relevant legislation. Experience: Background in Housing and customer-focused roles, with experience managing caseloads and working with diverse communities. Skills: Excellent communication, strong organisational abilities, and proficiency in IT applications, including Microsoft Office. Ideal candidates should have experience in housing and be customer-oriented, approachable, and ready to embrace a role that promotes equality and inclusion. This is an excellent opportunity for individuals eager to develop their careers within local authority housing services. If you thrive in a dynamic environment and are committed to making a difference, consider this opportunity with our client! Apply today to take the next step in your career! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

MMP Consultancy is seeking an experienced Quality Assurance Officer on behalf of a contractor delivering social housing maintenance services. This is a permanent position based in Stratford, offering a salary of £40,000 - £45,000 per annum, depending on experience. Working closely with planners, supervisors, operatives, subcontractors and client teams, you'll support the delivery of high-quality, compliant and commercially robust reactive maintenance services. You'll play a key role in quality assurance, commercial validation, compliance monitoring and performance management, ensuring repairs are completed accurately, efficiently and in line with contractual requirements. Responsibilities: Carry out desktop quality assurance checks across reactive maintenance work orders. Review completed repairs to ensure quality standards and contractual requirements have been met. Validate Schedule of Rates (SOR/NHF) claims, variations and commercial submissions. Monitor compliance with health and safety requirements, including asbestos-related processes. Support the auditing of repairs, identifying areas for improvement and corrective action. Produce performance reports and analyse operational data to support service improvements. Work closely with operational teams to improve accuracy, efficiency and customer outcomes. Ensure job records, documentation and system information are maintained accurately. Support contract compliance and ensure services are delivered in line with client expectations. Assist with the continuous improvement of quality assurance processes and controls.Requirements: Experience working within social housing, property maintenance or reactive repairs. Strong understanding of responsive repairs and maintenance operations. Experience working with Schedule of Rates (SOR/NHF). Knowledge of validating variations and commercial claims. Understanding of asbestos processes, compliance requirements and health and safety legislation. Experience carrying out quality assurance checks, auditing or post-inspections. Strong analytical skills with the ability to interpret performance data and identify trends. Excellent attention to detail and a commitment to maintaining high standards. Strong IT skills, including Microsoft Office and repairs management systems. Effective communication skills and the ability to work collaboratively with internal and external stakeholders

Client Local Authority in Newham Job Title Interim Temporary Accommodation Officer Pay Rate £300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location HYBRID WORKING-Office based 3 days a week from Dockside,Newham Description Key Requirements: Strong negotiation skills to secure improved TA rates with housing suppliers and to support step-down conversations with households. Experience working in local government housing or related homelessness/TA services, with a clear understanding of TA pressures faced by LAs. Proven ability to conduct case reviews, identify opportunities for cost reduction, and progress step-down pathways. Ability to actively source and progress Private Rented Sector (PRS) options as part of planned move-on from TA. Experience supporting resettlement and PRS move-on, including working with households to overcome barriers and engaging with landlords and agents. Comfortable working to weekly targets, with a sharp focus on the top 100 highest-cost cases followed by subsequent cohorts. Self-starter able to work independently, manage competing priorities, and maintain momentum without close supervision. Agile and adaptable, able to switch between negotiation, case review, supplier engagement, and resident-facing work as required. Strong communication skills, with the ability to build rapport quickly and work collaboratively with internal teams and external providers. Analytical mindset to track progress, identify trends, and contribute to TA cost-reduction strategies. Ability to manage sensitive conversations with professionalism and empathy, particularly in relation to move-on and step-down options for households. Outcome-focused, pragmatic, and resilient in a fast-paced, high-pressure environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

I'm currently working with a Housing Association based in North London who are looking to appoint an Interim Income Officer on an initial 3-month contract, with a possibility of extension. This role will focus on rent arrears management across General Needs and Supported Housing, with responsibility for the full income recovery process, including early intervention, repayment arrangements, court preparation and possession proceedings where required. Key Details: Role: Income Officer Rate: Competitive Hourly Rate Location: North London Contract: Initial 3 months Hours: 35 hours per week (Hybrid Working) Key Experience Required: Income Officer / Income Recovery experience within social housing Rent arrears management PCOL experience Court attendance and possession proceedings Universal Credit & Housing Benefit knowledge Tenancy sustainment and support for vulnerable residents The successful candidate will manage arrears cases from early intervention through to court action, so recent possession and legal enforcement experience is essential. If this role is of interest, please send over your updated CV to (url removed) Muhammad Uthmaan Ali (url removed) (phone number removed) The Oyster Partnership Ltd. is an equal opportunities employer and welcomes applications from all candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. Proof of eligibility will be requested before any offer is confirmed. By applying, you consent to processing your personal data in accordance with UK GDPR and our Privacy Policy, for the purposes of this recruitment process only. Your data will be held securely and not shared with third parties without consent

Housing Support Officer Permanent £35,000 - £40,000 North London Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a permanent basis. Duties and Responsibilities of the Housing Support Officer: Deliver a comprehensive housing management service across a designated patch, supporting residents with tenancy-related matters, complaints and sustainment advice. Support residents with the completion of welfare and benefit-related documentation. Work closely with operational teams and support services regarding tenancy start dates, terminations and transfers. Prepare tenancy documentation and resident welcome information. Provide relevant arrears and account information to income teams to support debt resolution processes. Offer guidance and support to operational teams on rent accounts, welfare benefits and tenancy management matters. Review support needs and risk assessments to ensure housing management responsibilities are delivered effectively.Essential Requirements of the Housing Support Officer: Enhanced DBS Full UK Driving LicenceTo be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Housing Allocations & Homelessness Officer Location: Ilford, East London Pay Rate: £25.71 per hour Umbrella Contract Type: Temporary / Contract Working Pattern: Full-time We are seeking an experienced Housing Allocations & Homelessness Officer to join a busy local authority housing service in Ilford. The successful candidate will assess housing register applications, determine priority and eligibility, allocate social housing and provide comprehensive housing advice to vulnerable households. You will also support homelessness prevention, temporary accommodation placements and the discharge of homelessness duties. Key Responsibilities • Assess housing register applications, reviews and changes in circumstances., • Determine eligibility, effective dates, priority and medical needs., • Allocate properties through choice-based lettings and direct matching., • Manage temporary accommodation, prevention and PRSO placements., • Provide housing options and homelessness prevention advice., • Work with vulnerable households and partner agencies to achieve sustainable housing solutions., • Complete verification checks, interviews and home visits where required., • Maintain accurate case records and ensure compliance with legislation and council policies., • Work with Registered Providers, health services, social care and other agencies., • Monitor performance and ensure key housing and homelessness targets are achieved. About You You will have experience in housing allocations, homelessness, housing options or local authority housing, with strong knowledge of Part VI of the Housing Act 1996 and the Homelessness Reduction Act 2017. Excellent communication, case management and decision-making skills are essential, along with experience supporting vulnerable customers and managing complex housing cases. £25.71 per hour Umbrella | Ilford | Full-time | Temporary Contract NB You must have a UK Passport or a Full Right to Work in the UK (Mandatory) Apply now with your CV for immediate consideration. For more information, contact Natasha Haddon

Outreach & Sustainment Officer – Waltham Forest PAYE: £18.53 per hour Role Purpose We are seeking a dedicated and compassionate Outreach & Sustainment Officer to support individuals who are sleeping rough or at risk of homelessness across Waltham Forest. In this role, you will deliver proactive, trauma-informed outreach, engaging with vulnerable individuals to provide welfare checks, assess their needs, and connect them with housing, health, welfare, and specialist support services. Your work will help reduce harm, improve well being, and support people to move away from rough sleeping. You will also provide ongoing tenancy sustainment support from the point an individual moves into temporary accommodation, supported housing, or independent living. This includes helping service users settle into their accommodation, build independence, access essential services, and maintain long-term housing stability. Working collaboratively with internal teams and external partners, you will contribute specialist knowledge of homelessness, rough sleeping, and complex needs to ensure coordinated, person-centred interventions that achieve positive outcomes and reduce risk. Key Focus Areas: Trauma-informed outreach and engagement Needs and risk assessments Housing, welfare, and support service referrals Tenancy sustainment and independent living support Multi-agency partnership working Safeguarding and risk reduction Supporting individuals with complex needsThis is an excellent opportunity for someone passionate about making a meaningful difference in the lives of vulnerable people and helping them achieve sustainable, long-term housing outcomes

Position: Removals Support Officer Pay Rate: £22.85/hr (PAYE) | £30.81/hr (Umbrella) Start: ASAP Location: Hackney E8 Contract: Full-Time (36 hours/week), Temporary until 31st March 2027 Are you an organised coordinator looking to make a direct, meaningful impact on residents facing housing and financial crises? The London Borough of Hackney is hiring a dedicated Removals Support Officer to join the 'Here To Help' service. In this critical role, you will take full operational ownership of organising resident removals and managing the associated financial invoicing. By taking the lead on these logistics, you will directly free up frontline outreach and housing teams to process urgent hardship funding and protect vulnerable residents from homelessness. Key Responsibilities Oversee end-to-end removal arrangements for service users efficiently and empathetically. Process and validate removal-related invoices accurately to ensure smooth financial workflows. Liaise with internal council teams, external contractors, and vulnerable residents to schedule moves seamlessly. Maintain accurate records and track budget allocation across the service. What We Are Looking For Previous experience in logistics, administrative coordination, or service support within local government or social care settings. Strong organisational skills with the ability to manage high-volume transactional workloads and invoice processing. Excellent communication and stakeholder coordination skills. A compassionate, solution-focused approach when working with residents in high-stress situations. How to Apply Submit your CV highlighting relevant logistics, coordination, or local government administrative experience to apply. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy

Social Value Manager / Social Value Officer – Construction A well-established and growing construction contractor based in Barking is looking to recruit a Social Value Manager / Social Value Officer / Community Impact Manager to join its team. The company delivers construction, refurbishment and planned maintenance projects across London and the South East, predominantly within the social housing sector. This is an excellent opportunity for a Social Value professional with construction or social housing experience to join a growing business and play a key role in delivering meaningful social value and community impact across a range of projects. The company is open to candidates at different levels, so this could suit an experienced Social Value Manager, an established Social Value Officer looking for their next step, or a Community Impact Manager with relevant construction-sector experience. The Role – Social Value Manager / Social Value Officer Working across projects throughout London and the South East, you will be responsible for developing, coordinating, delivering and reporting on social value initiatives. You will work closely with Project Managers, Contracts Managers, Pre-Construction teams, clients, housing associations, local authorities, residents, schools, charities and community organisations to identify opportunities and ensure social value commitments are successfully delivered. Key Responsibilities: • Develop and deliver Social Value Plans across construction and social housing projects., • Work with project and pre-construction teams to identify social value opportunities at tender and mobilisation stages., • Deliver social value commitments throughout the project lifecycle., • Build strong relationships with clients, residents, local authorities, housing associations and community organisations., • Develop local employment, apprenticeships, work experience, training and skills development opportunities., • Coordinate school, college and community engagement initiatives., • Develop relationships with local charities, community groups and voluntary organisations., • Organise community events, careers fairs, volunteering and fundraising activities., • Identify opportunities to support local businesses and the local supply chain., • Monitor, measure and report on social value targets and outcomes., • Maintain accurate records and evidence of social value delivery., • Prepare regular social value reports and updates for clients and internal stakeholders., • Support tender submissions, social value responses and bid documentation., • Produce social value case studies and evidence of project impact., • Work with operational teams to ensure contractual social value commitments are achieved., • Identify local community needs and develop initiatives that create meaningful and measurable outcomes., • Support the continued development of the company's wider Social Value and Community Impact strategy. About You The successful candidate will ideally have experience within Social Value, Community Investment, Community Engagement, Community Development or a similar position, preferably within the construction, social housing, property or facilities management sectors. You will ideally have: • Experience delivering social value within construction or social housing., • Experience developing and delivering Social Value Plans., • Strong stakeholder engagement and relationship management skills., • Experience working with clients, local authorities, housing associations and community organisations., • Experience delivering employment, apprenticeship, education, training or community initiatives., • Strong project management and organisational skills., • Excellent written and verbal communication skills., • Experience measuring and reporting social value outputs and outcomes., • A proactive and hands-on approach to community engagement., • The ability to work independently while also working closely with operational and project teams. Knowledge or experience of Social Value TOMs, PPN 002, HACT, Social Value Portal, local authority social value requirements or client-specific social value frameworks would be highly advantageous. Why Apply? This is a fantastic opportunity for a Social Value Officer / Social Value Manager / Community Impact Manager to join a growing construction business and take ownership of social value delivery across projects in London and the South East

Housing Officer Location: East London Salary: Competitive £26k to £28k (dependent on experience) Hours: Monday to Friday, 9:00am to 5:50pm Contract Type: Full-Time About the Role We are seeking a dedicated and compassionate Housing Officer to join our growing team in East London. Working in partnership with local authorities, we provide housing management services for vulnerable individuals and families. This is a rewarding opportunity for someone who is passionate about supporting people, resolving housing-related issues, and making a positive difference within the community. You will work closely with tenants, local authorities, contractors, and support services, reporting directly to the Housing Manager. The role is site-based and requires travel between two locations. Benefits Flexible working arrangements where operationally possible. Comprehensive training provided both on-site and at Head Office prior to starting. Excellent career progression opportunities with a strong track record of promoting staff into Team Leader and Management positions. Staff social events and organised team-building days. Supportive and collaborative working environment. Opportunity to develop specialist housing and safeguarding knowledge. Responsibilities Act as the first point of contact for tenant enquiries and housing-related issues. Manage tenant complaints effectively, professionally, and sensitively. Investigate and address anti-social behaviour cases, liaising with relevant agencies where required. Provide support and guidance to vulnerable individuals and families. Work across two housing sites to ensure effective day-to-day housing management. Liaise with local authorities regarding emergency placements, relocations, and safeguarding concerns. Coordinate with contractors to ensure maintenance and repair works are completed promptly. Maintain accurate tenant records and case notes. Support the Housing Manager in ensuring properties are managed in accordance with company policies and procedures. Respond proactively and appropriately to emergencies and urgent housing matters. Person Specification Essential Criteria Experience working with vulnerable individuals, families, or communities. Strong understanding of safeguarding responsibilities and procedures. Excellent communication and interpersonal skills. Ability to manage challenging situations professionally and calmly. Capable of working independently and using initiative to resolve issues. Full UK driving licence and access to a vehicle. Strong organisational and problem-solving skills. Empathetic, resilient, and committed to supporting vulnerable people. Desirable Criteria Previous experience within housing management, supported housing, homelessness services, social housing, or a related sector. Knowledge of housing legislation and tenancy management. Experience working with local authorities and external support agencies. Understanding of anti-social behaviour case management. * Relevant qualification in Housing, Social Care, Support Work, or a related field. Additional Information A full Enhanced DBS check will be required before employment can commence. How to Apply If you have the experience, compassion, and commitment to support vulnerable individuals and help create safe, stable housing environments, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and suitability for the role

Project Officer – Renters Rights Act Location: Waltham Forest Hours: Part-Time – 22 Hours per Week Pay Rate: £26.04 per Hour (PAYE) Are you an experienced housing professional with a strong understanding of housing legislation and project delivery? We are seeking a proactive and organised Project Officer to support the implementation of the Renters' Rights Act within a busy local authority housing service. Provide specialist advice and recommendations based on research, analysis, and evaluation of information. Manage complex and escalated customer enquiries and issues. Support the development and delivery of service plans to meet strategic objectives. Research legislative and policy developments and translate findings into reports, recommendations, and actions. Assist with projects and programmes to ensure compliance with the Renters' Rights Act. Maintain accurate project records, monitoring information, and data management systems. Build effective working relationships with internal and external partners and stakeholders. About You You will have: Knowledge and understanding of the Renters' Rights Act and the Homelessness Reduction Act 2017. Experience managing projects within a large organisation, delivering work to agreed timescales, budgets, and quality standards. Experience working with a variety of internal and external partners. Experience engaging with residents from diverse communities. Strong report writing, communication, organisational, and analytical skills. Good IT, presentation, literacy, and numeracy skills. The ability to work independently and collaboratively as part of a team. This is an excellent opportunity to contribute to a significant housing reform programme and make a positive impact on local communities. Apply now with your updated CV

Other organisations may call this role Support Worker, Refugee Support Worker, Refugee Support Officer, Integration Officer, Integration Support Officer, Housing and Employment Support Worker, Housing Support Worker, Caseworker, Resettlement Officer, or Community Support Officer. As a Support & Inte

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