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2nd Line Support Analyst \n \n A fixed term of 12 months, with a possibility of becoming full time. \n Salary: £30,000 \n 5 Days on site in Blackpool \n Start date: beginning September 2026 \n \n To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. \n Experience within the customers related industry, \n Previous experience of working within a multi-vendor environment on complex infrastructure advantageous. \n Demonstrable experience negotiating difficult situations to a successful conclusion. \n \n Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice \n Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure. \n Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. \n Experience using ITSM or ticketing tools

Welcome to FCMS!We are looking for a Care Navigator to join our Care Coordination Team.Pay: £13.00 per hour weekend and overnight enhancements applyHours: 16 Hours Flexi - This is a 24/7 service, so flexibility within these hours will be required, to deliver the service needs.Accountable to: CATS Operational ManagerBase: Desk based role at Newfield House, Blackpool, but may be required to visit and potentially work from any of the sites we deliver from remote work also availableCLOSING DATE: 23 AUGUST 2026 Please note that our roles are not being considered for sponsorship at this timeMain duties of the job Overview of Role:To provide administration support to the Care Co-ordination Service.To provide a fast, accurate and effective patient telephony service.To provide administrative support to clinical staffAccurate data input of special patient information such as end-of-life care and long-term health conditions.To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs.To undertake all relevant training consistent with the requirements of the post.Accessing personal and confidential dataAlways ensuring full patient confidentiality, adhering to Information Governance PoliciesTo undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.About us The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.Come and be a part of our amazing team!We offer NHS PensionCycle to Work SchemeCareer Development OpportunitiesAttendance BonusStaff Benefit SchemeFree Tea & CoffeeEye Care ContributionsJob description Overview of Role:To provide administration support to the Care Co-ordination Service.To provide a fast, accurate and effective patient telephony service.To provide administrative support to clinical staffTo undertake an intensive internally based training programmeTo be able to use the relevant software in a safe, effective, and efficient manner and to undertake any other recognised training for development.To take, record and process information received, accurately and concisely, using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer.To use the telephone and remain empathetic, whilst gaining important information.Accurate data input of special patient information such as end-of-life care and long-term health conditions.To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs.To undertake all relevant training consistent with the requirements of the post.Accessing personal and confidential dataAlways ensuring full patient confidentiality, adhering to Information Governance PoliciesTo undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.To provide clear and concise information to all patients and external agenciesTo support, when necessary, the wider team, in fulfilling the duties of the System Deflections teamThe post holder is expected to always carry out their duties in a highly courteous, sympathetic, and helpful manner.To attend any meetings as and when requiredTo assist the management team when requiredTo be flexible and work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and, when required, to cover for holiday and sickness.To always adhere to FCMS Policies and ProceduresPhysical EffortStaff often remain seated, at one desk, for most of the working day.Mental EffortWork pattern can be interrupted by the telephone or staff enquiries.Workload regularly re-assessed and prioritised to meet required deadlines.The working day can be varied, and, within minutes, this can include dealing with people who have complex physical health needs, people who have called 999 because they believe they require an ambulance, a general enquiry regarding services, or a patient who cannot utilise mainstream primary healthcare due to historic behaviours. Other days may be quite monotonous and involve processing Care Co-ordination Notes, to ensure vulnerable patients are able to receive the best healthcare to meet their needs.Emotional EffortRequirement for tact and diplomacy when dealing with queries from patients, relatives, staff and Medical representatives.Supporting vulnerable patients and callersManaging situations that can often be emotional, given the patients health status.Managing stressful situations i.e., workload and time pressuresDealing with conflict, over a variety of issuesAbility to remain calm when other people are panicking or distressed.Information Systems:Work with the IT support team, to ensure effective management of Information and Communications Technology within the service.Information Governance:Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.SafeguardingStaff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyone's responsibility.Training and Support:Identify own training needs and others and participate in relevant in-service education.Ensure all mandatory training is undertaken and maintained.The post holder will be expected to attend any necessary courses that provide relevant training.GENERAL:To have responsibility for Health and Safety and Welfare of others in the working environment, to follow safe working practices and to always comply, with local Safety Policies and ProceduresTo observe national and local policies and procedures in respect of:FireData Protection ActInfection ControlOther duties are required:This Job Description will be periodically reviewed in the light of developing work requirements. This is an evolving role and, therefore, these duties are not exhaustive. The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision.Our key expectations are:Self-awareness Living authenticallyAdaptability- Being ready to adjust depending on the situationOpenness What you see is what you getPositivity with a real sense of being able to strive for the impossibleGenerosity of spirit- Everyday should be an opportunity to act with kindnessAbility to have fun Taking the role seriously, whilst being yourselfOur Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:Fun: People rarely succeed unless they are having fun. Happiness is healthy!Awesome: We arent here to be average, were here to be awesome!Humble: Were here to make a difference to the lives of others, NOT to see how important we can becomeBrave: We challenge the norm. We have the courage to get the difficult jobs doneOompf: We have natural oompf! Its infectious!Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivityDisability Confident EmployerAs users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancyDBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check .Person SpecificationExperienceDesirable Evidence of further study Educated to GCSE/O Level standard including English Language and MathematicsEquivalent training in administration.QualificationsEssential Experience of working with IT systemsAdministrative experienceTelephony experienceExperience of working in an office environmentDesirableExperience of working within a healthcare setting, and knowledge around patients and individuals that are vulnerable in society.Experience of Adastra and/or other clinical systemsExperience of working with CliniciansOtherEssential Diplomatic/tactful and understand importance of confidentiality. Able to demonstrate compassion and empathy.Mature outlookPositive mental attitudeSmart appearanceProfessional conductAbility to work within a team and, at times, in isolation.Openness to learn new skills and apply these within the role.Non-judgemental.CommunicationEssential Information Governance understanding and awareness.Effective communication skills, both verbal and writtenSound working knowledge of Microsoft packages including, Word, Excel, and email.Good literacy and numeracy skills.Excellent organisational skills.Ability to manage and prioritise own workload.Ability to work under pressure and remain calm and focused.DesirableAdministration qualificationsDisclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.TPBN1_UKTJ

IT Support Engineer Central Blackpool (Fully On-Site) £30,000 per annum Fixed-Term 12 month Contract - potential to go permanent 37.5 Hours per Week We are seeking an experienced IT Support Engineer to join a busy on-site IT support team based in Central Blackpool. This is an excellent opportunity for a customer-focused IT professional who enjoys hands-on support work and thrives in a fast-paced environment. As an IT Support Engineer, you will provide both deskside and remote support, ensuring hardware, software, and network-related issues are resolved efficiently while delivering an exceptional end-user experience. Key Responsibilities Provide remote and deskside support to end users. Diagnose and resolve hardware and software issues across desktops, laptops, and peripheral devices. Replace desktops, laptops, and monitors on a like-for-like basis to minimise downtime. Perform break-fix repairs on desktop and laptop equipment. Carry out IMAC activities (Installs, Moves, Adds and Changes). Manage and complete assigned support tickets within agreed service levels. Troubleshoot and resolve network connectivity issues. Install and configure network printers and end-user devices. Escalate complex incidents where appropriate and keep users updated throughout. Maintain accurate documentation and administrative records. Support IT projects and other tasks as directed by the wider IT team. Adhere to company security, compliance, and health & safety procedures. Skills & Experience Essential Minimum 2 years' experience in an IT Support, IT Engineer or Service Desk role. Strong knowledge of Windows operating systems. Experience diagnosing and repairing desktop and laptop hardware. Good understanding of networking fundamentals and troubleshooting. Experience supporting Microsoft Office applications. Experience with VPN connectivity and remote support tools. Strong analytical and problem-solving skills. Excellent communication and customer service skills. Ability to work independently and effectively manage workload. Desirable Experience with Active Directory. Basic Server OS knowledge. Experience with network builds and installations. Knowledge of Microsoft Visio and Project. Experience supporting iPads and Windows tablets. Relevant desktop or laptop hardware accreditations. About You You will be: A team player with a flexible and positive attitude. Customer-focused with excellent interpersonal skills. Organised and detail-oriented. Able to remain calm and effective under pressure. Reliable, professional, and committed to delivering a high standard of support.This is a fantastic opportunity for a skilled IT Support Engineer looking to join a supportive team in a fully site-based role in Central Blackpool. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. Our client are seeking a highly skilled and proactive Service Desk Team Lea. This is an onsite role working 4 days per week in the Portsmouth, Hampshire offi

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

The position offers a base salary range of $172,000–$202,500 plus benefits including generous PTO and a 401(k) match.

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk. In this senior role you will balance people leaders

Collaborate with stakeholders to define and implement quality improvement initiatives. Proven ability to communicate effectively with multiple stakeholders, including SME's, Systems Engineering & Test and Validation. Quality Assurance and Process Improvement: Ensure the team follows software develop

Responsibilities include creating BRD/FRD documents, coordinating with technical teams, and ensuring alignment with regulatory mandates across Barclays platforms. You will develop reports on risk exposures and collaborate with cross-functional teams to define compliant solutions.

A standout opportunity has become available for a high-performing Engineering Shift Team Leader to join a state-of-the-art, fully automated manufacturing facility. With major investment recently completed, this fast-paced site provides a first-class environment for engineers looking to sharpen the

What's on Offer: Salary up to £45,000, depending on experience Opportunity to join a growing and successful organisation Company pension 30 days of annual leave (including bank holidays) Additional annual leave after 1 years service Supportive and collaborative working environment Career develo

Flexibility to work various shifts, including weekends and holidays Works effectively with others, including the Store Manager and team members, to foster a team-oriented and inclusive atmosphere Motivation to progress within EG On the Move through innovative ideas and strategies Be a part of it: At

Many of our schools will also benefit from our new approach to teaching STEAM subjects (science, technology, engineering, arts and math) through our collaboration with the Massachusetts Institute of Technology (MIT). Monitor regional trends in student demand, mobility, and competitor activity. Monit

For more information on this career opportunity please visit our website or contact us at. Excellent stakeholder management skills with the ability to influence decision making and build credibility across technical and non-technical audiences. Proven ability to manage multiple workstreams and prior

You will be joining a school of highly skilled and committed professionals who are relentless in their pursuit of excellence to provide the best possible education for all their students. They are committed to safeguarding and protecting the welfare of children and vulnerable adults and have this as

Core duties: Analysing and maintaining Earned Value Management (EVM) data, including identifying trends, diagnosing data issues, and supporting corrective actions Ensure the Performance Measurement Baseline (PMB) is maintained along with adherence to EIA-748 Developing, validating, and maintaining h

The job You will be responsible for Grading, Quality Checking, Sorting and Processing of Scrap Metal (Training will be provided) Compliance with site safety regulations management, company policy and all following all aspects of Health and Safety. The company An established company in the Atherton a

Our ideal Team Leader will: Previous experience supervising frontline teams within a similar environment Good communication skills with a focus on great Customer Service Team player and can-do attitude Ability to work under pressure whilst maintaining a positive attitude. Working with us has its per

Stacking goods on to pallets along with general warehouse duties.

Whats on Offer £35,000-£40,000 salary Excellent benefits package 9-day fortnight with every other Friday off Early finish on working Fridays Generous holiday allowance with the option to buy additional days Health cash plan and wellbeing support Pension scheme with employer contributions Life assu

Key Responsibilities Lead, motivate, and develop a production team Achieve productivity, quality, and waste KPIs Drive health & safety and quality standards Manage team performance, training, and attendance Work with Maintenance and Management to maximise production Identify and deliver continuo

JDR Recruitment are recruiting for a Warehouse Operative / FLT driver to join our client based in Middlewich CW10 This is a fantastic opportunity to our client who is growing business, this position is temporary to permanent Location: Middlewich CW10 Salary: £13. Contract Type: Temporary to permane

How to Apply If you are a motivated professional with a strong work ethic and a commitment to ensuring materials availability and delivering outstanding warehouse service, we encourage you to apply for this opportunity. Quality Assurance: - Adhere to packing procedures and guidelines to maintain qua

Key responsibilities as a Team Leader, you will; Mentor, coach and develop team members to reach their full potential Conduct audits, spot checks and record this information accurately Oversee medication management in line with policy and procedures Promote independence, choice and community partici

Shift Pattern : Nights: Sunday-Thursday, 22:00-06:30 Key Responsibilities Lead and supervise a team at operative level Promote strong leadership, communication, and organisational standards Monitor staffing levels and act upon staffing requirements Ensure all team members are trained to a competent

A&O Shearman are hiring for a Paralegal Do not wait to apply after reading this description a high application volume is expected for this opportunity. Our lawyers and industry experts provide high quality legal and risk advice to the global firm, its senior management, govern

Veneering & Forming This is a fantastic opportunity for a Joinery Team Leader with 5 to 10 years experience with strong man management skills and ideally some basic experience of veneering to join a growing organisation in Hertfordshire. Joinery Team Leader Do not wait to apply after reading this de

Opportunities for career growth within an established business with over 20 years of industry presence. How to Apply Please submit your CV and a brief cover letter outlining your suitability for the role to vacancies@universallubricant. What We Offer<

We are looking for Service Desk Analysts to join the successful IT support team within a global banking client providing 1st or 2nd line technical support to a user base of over 65,000 colleagues. You’ll be working from home 4 days a week and provided with the equipment you need, plus for one day

IT Technical Support role involving on-site deployment and refresh of IT equipment, including unboxing, installation, and data logging at two Sheffield and Doncaster sites.

We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. Are you an experienced Warehouse Operative looking for a new challenge? Or perhaps you’re looking for an op

Proactive 2nd Line Support Engineer to handle escalated incidents, troubleshoot M365/Windows environments, manage user accounts, and support IT projects in a fast-paced setting.

IT Support Engineer needed to maintain IT systems, support users, and ensure technology runs efficiently.

Provides technical support for security systems, diagnosing and resolving issues remotely and on-site, including configuration, maintenance, and customer onboarding.

IT Support Engineer needed to provide 2nd and 3rd line support, troubleshoot issues, and deliver solutions in Burnley.

Join one of the most elite, high-performance engineering organisations in the world, where technology sits at the centre of a globally competitive, results-driven operation. This is a rare opportunity to support a business where speed, precision, and reliability are non-negotiable, and where IT perf

Provides 1st line technical support, hardware setup, and client site visits. Requires experience with PCs, Microsoft 365, and excellent communication skills.

Training program for IT support roles, providing courses, practical experience, and job placement within the UK.

Sorting parcels, loading/unloading vehicles, and scanning items in a warehouse setting.

Requires experience and ability to lift up to 20kg.

Location: Park Farm Industrial Estate, WellingboroughType: Ongoing work with potential for long-term opportunitiesOvertime: May be required after 5:00 PM and on weekends (paid accordingly)Key Responsibilities:General warehouse duties including picking, packing, and loading/unloading goodsManual hand

You will be responsible for operating slitter/rewinder machinery and label application machinery in a busy warehouse environment, helping to produce high-quality products. Alongside operating the machinery, you will oversee quality control checks, ensuring all products are up to standard.

Seeking a full-time van driver for warehouse duties including loading, unloading, and paperwork checks.Requires a UK driving license (up to 3.