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Senior Environmental Health Officer (Private Sector Housing)Overview\n Our client is seeking an experienced Senior Environmental Health Officer to play a key role in improving standards across the private rented sector. This is an excellent opportunity for a qualified Environmental Health professional with strong Private Sector Housing experience to combine technical expertise, enforcement knowledge, and leadership responsibilities within a progressive local authority environment. \n The successful candidate will support the Private Sector Housing management team in delivering high-quality housing enforcement, property licensing, public health, and regulatory services, while supervising officers responsible for protecting the health, safety, and welfare of residents. Key Responsibilities\n\n • Supervise and support a team of up to 6 officers, including Environmental Health Officers, Housing Enforcement Officers, Surveyors, Licensing Officers, Trainees, and Apprentices.\n, • Undertake inspections of private rented properties, HMOs, and other residential accommodation.\n, • Assess housing conditions using the Housing Health and Safety Rating System (HHSRS) and determine appropriate enforcement action.\n, • Investigate complaints relating to housing standards, public health, drainage, pest control, and licensing breaches.\n, • Lead on complex enforcement cases and support legal proceedings, including prosecutions and financial penalties where appropriate.\n, • Administer and enforce mandatory, additional, and selective property licensing schemes.\n, • Review casework and ensure the quality and accuracy of statutory notices, schedules of work, and legal documentation.\n, • Work closely with landlords, tenants, managing agents, solicitors, housing providers, and partner agencies.\n, • Deputise for senior managers when required.\n, • Take the lead in specialist areas such as:\n \n, • Property Licensing\n, • HMO Regulation and Enforcement\n, • Fire Safety\n, • Tall Buildings\n, • Empty Properties\n, • Energy Efficiency\n, • Pest Control Contracts\n, • Complex Enforcement Activity\n, • Public Health Initiatives\n \nEssential Qualifications\n Applicants must hold: \n\n • A recognised Environmental Health qualification and registration as an Environmental Health Practitioner, or\n, • A relevant degree/professional qualification supported by substantial experience within Private Sector Housing or Environmental Health.\n\n Additionally, candidates should possess: \n\n • Membership of the Chartered Institute of Environmental Health (CIEH), Chartered Institute of Housing (CIH), or equivalent professional body (or be willing to obtain membership within six months).\n, • Successful completion of HHSRS training.\nEssential Knowledge & Experience\n Candidates must demonstrate strong technical expertise in: \n\n • Housing Act 2004\n, • Housing Health and Safety Rating System (HHSRS)\n, • Private Sector Housing legislation\n, • HMO Management Regulations\n, • Property Licensing\n, • Mandatory, Additional, and Selective Licensing Schemes\n, • Public Health legislation\n, • Drainage legislation and enforcement\n, • Empty Property legislation\n, • Pest Control enforcement and management\n, • PACE, CPIA, and RIPA procedures\n\n You will also have a proven track record in: \n\n • Private Rented Sector (PRS) enforcement\n, • HMO inspections and enforcement\n, • Housing standards and compliance activity\n, • Preparing legal case files and evidence bundles\n, • Attending Court and Tribunal hearings\n, • Supervising building and remedial works\n, • Managing complex enforcement investigations\n, • Supporting and supervising staff within a regulatory environment\nEssential Skills\n The successful candidate will demonstrate: \n\n • Experience supervising or mentoring officers within a Private Sector Housing, Housing Enforcement, or Environmental Health team.\n, • Ability to manage a personal caseload while supporting colleagues on complex cases.\n, • Strong decision-making and problem-solving abilities.\n, • Excellent written communication and report-writing skills.\n, • 36 hours per week.\n, • Hybrid working arrangement in line with organisational policy.\n, • A combination of office, home, and site-based working depending on business requirements.\n, • Flexibility to attend occasional meetings and inspections outside normal office hours.\nDriving Requirements\n Candidates should: \n\n • Hold a full UK driving licence.\n, • Be willing to provide a vehicle for business use.\n, • Be physically capable of carrying out property inspections, including accessing all areas of residential properties and using ladders where required.\nIdeal Background\n We are particularly interested in candidates with: \n\n • Strong local authority Private Sector Housing experience.\n, • Extensive HMO licensing and enforcement expertise.\n, • A comprehensive understanding of HHSRS and housing enforcement processes.\n, • Previous supervisory, team leadership, or management experience.\n, • Experience handling complex housing enforcement and legal proceedings.\n, • The ability to drive service improvement while maintaining excellent professional standards.\nWhy Apply?\n This is an opportunity to join a forward-thinking housing service where you can make a genuine impact on housing standards, resident wellbeing, and landlord compliance. The role offers a blend of technical casework, team leadership, and strategic responsibility, making it ideal for an experienced Environmental Health professional looking to progress their career within Private Sector Housing. \n

Working hours: Full time – 36 hours per week \n \n Schedule type: Site-based role with a designated patch, primarily covering the Croydon area, with additional coverage across Brighton as required. \n \n The Role \n \n Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy estates for our residents—and we’re looking for someone who shares that commitment. \n As a Neighbourhood Services Officer, you’ll join a forward-thinking estate services team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. \n This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development. \n \n What you’ll be doing \n \n In this role, you’ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: \n\n • Carry out regular estate inspections, addressing minor issues and ensuring communal areas are safe, clean, and well maintained\n, • Undertake basic maintenance and inspections of communal areas, ensuring compliance with safety standards and escalating complex repairs\n, • Support the management of anti-social behaviour and environmental nuisance issues, including fly tipping and evidence gathering\n, • Maintain a visible presence on estates, addressing concerns, supporting residents, and reporting safety or environmental issues\n, • Engage with residents and support community initiatives, encouraging involvement and signposting to relevant services\n, • Liaise with internal teams and external partners to report issues, coordinate actions, and support effective service delivery\n\n \n What you’ll bring \n \n We’re looking for someone who: \n\n • Can work under pressure and use initiative to prioritise tasks and solve problems effectively\n, • Is confident using IT systems to accurately record inspections, report issues, and manage day-to-day activities\n, • Works in line with Health & Safety, COSHH, Risk Assessments, and safe systems of work\n, • Has strong attention to detail, identifying issues and ensuring they are followed through to resolution\n, • Can communicate and collaborate effectively with colleagues, contractors, and residents\n, • Is confident working in community settings and dealing with challenging situations or behaviour\n, • Can use initiative, prioritise workloads, and identify opportunities to improve services\n, • Holds a full, UK manual driving licence\n\n \n Why join Raven? \n \n At Raven, we’re more than just a housing association — we’re a community focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. \n You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. \n \n What Raven will offer in return \n \n To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. \n Our reward package includes: \n\n • Competitive salaries\n, • Fantastic work/life balance with flexible working and generous leave entitlement\n, • Strong focus on learning and development, with opportunities to grow your skills and career\n, • Enhanced maternity, paternity, and adoption pay\n, • Funded health cash plan\n, • Extensive wellbeing support\n, • Voucher-based recognition scheme\n, • Retail discounts\n\n Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. \n \n Further information \n \n As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. \n All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Working hours: Full time – 36 hours per week \n \n Schedule type: Site-based role with a designated patch, primarily covering the Croydon area, with additional coverage across Brighton as required. \n \n The Role \n \n Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy estates for our residents—and we’re looking for someone who shares that commitment. \n As a Senior Estate Services Officer, you’ll join a forward-thinking estate services team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. \n This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development. \n \n What you’ll be doing \n \n In this role, you’ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: \n\n • Carry out regular estate inspections, addressing minor issues and ensuring communal areas are safe, clean, and well maintained\n, • Undertake basic maintenance and inspections of communal areas, ensuring compliance with safety standards and escalating complex repairs\n, • Support the management of anti-social behaviour and environmental nuisance issues, including fly tipping and evidence gathering\n, • Maintain a visible presence on estates, addressing concerns, supporting residents, and reporting safety or environmental issues\n, • Engage with residents and support community initiatives, encouraging involvement and signposting to relevant services\n, • Liaise with internal teams and external partners to report issues, coordinate actions, and support effective service delivery\n\n \n What you’ll bring \n \n We’re looking for someone who: \n\n • Can work under pressure and use initiative to prioritise tasks and solve problems effectively\n, • Is confident using IT systems to accurately record inspections, report issues, and manage day-to-day activities\n, • Works in line with Health & Safety, COSHH, Risk Assessments, and safe systems of work\n, • Has strong attention to detail, identifying issues and ensuring they are followed through to resolution\n, • Can communicate and collaborate effectively with colleagues, contractors, and residents\n, • Is confident working in community settings and dealing with challenging situations or behaviour\n, • Can use initiative, prioritise workloads, and identify opportunities to improve services\n, • Holds a full, UK manual driving licence\n\n \n Why join Raven? \n \n At Raven, we’re more than just a housing association — we’re a community focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. \n You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. \n \n What Raven will offer in return \n \n To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. \n Our reward package includes: \n\n • Competitive salaries\n, • Fantastic work/life balance with flexible working and generous leave entitlement\n, • Strong focus on learning and development, with opportunities to grow your skills and career\n, • Enhanced maternity, paternity, and adoption pay\n, • Funded health cash plan\n, • Extensive wellbeing support\n, • Voucher-based recognition scheme\n, • Retail discounts\n\n Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. \n \n Further information \n \n As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. \n All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Principal Environmental Health Officer - Private Sector Housing Overview\n We are seeking an experienced and highly motivated Principal Environmental Health Officer to lead the delivery of Private Sector Housing services within a busy local authority environment. This is a predominantly management-focused position, responsible for overseeing a team of Environmental Health and Housing Officers while ensuring effective enforcement of housing legislation, HMO regulation, and property licensing requirements. \n The successful candidate will combine strong technical expertise with proven leadership skills, supporting the team in delivering high-quality regulatory and enforcement services across the Private Rented Sector (PRS). Key Responsibilities\n\n • Lead, manage, mentor, and develop a team of approximately 5-6 officers.\n, • Provide strategic and operational oversight of Private Sector Housing activities.\n, • Ensure the effective delivery of housing enforcement, compliance, and licensing functions.\n, • Oversee complex casework relating to housing standards, HMOs, and private rented sector enforcement.\n, • Monitor team performance, workloads, service delivery targets, and statutory obligations.\n, • Provide technical guidance and quality assurance on housing enforcement matters.\n, • Support officers with complex investigations and undertake joint visits where required.\n, • Ensure compliance with relevant legislation, policies, procedures, and best practice.\n, • Build and maintain effective relationships with internal stakeholders, landlords, managing agents, residents, and partner agencies.\n, • Contribute to service improvement initiatives and the ongoing development of housing enforcement strategies.\nEssential Skills, Knowledge & Experience\n The successful candidate must demonstrate extensive experience and technical expertise in: \n\n • Housing Act 2004\n, • Private Sector Housing legislation\n, • HMO Management Regulations\n, • Property Licensing schemes\n, • Mandatory HMO Licensing\n\n Candidates must also possess a proven track record in: \n\n • Private Rented Sector (PRS) enforcement\n, • HMO regulation and enforcement\n, • Housing standards and compliance activities\n, • Managing complex housing enforcement cases\n, • Working within a local authority housing or environmental health service\nDesirable Experience\n\n, • Previous management, supervisory, or team leadership experience.\n, • Experience managing professional officers within a regulatory or enforcement environment.\n, • Experience supporting service improvement and performance management initiatives.\nWorking Arrangements\n\n, • Hybrid working model.\n, • Expected attendance in the office approximately 3 days per week.\n, • Limited travel requirements due to the predominantly management-focused nature of the role.\n, • Occasional site visits and joint inspections may be required to support team activities.\nDriving Requirements\n\n, • Applications are welcomed from both drivers and non-drivers.\n, • A driving licence is advantageous but not essential.\n, • For candidates who drive, parking permits can be provided.\n, • Any associated parking costs will be covered by the employer.\nCandidate Profile\n We are particularly interested in candidates who can demonstrate: \n\n • Strong local authority Private Sector Housing experience.\n, • Extensive knowledge of HMO licensing and enforcement.\n, • A robust understanding of housing legislation and regulatory compliance.\n, • Previous leadership, supervisory, or management responsibilities.\n, • Excellent communication, stakeholder management, and decision-making skills.\n, • The ability to support, motivate, and develop a high-performing team.\nRecruitment Process\n This is an urgent appointment, and interviews will be arranged as soon as suitable candidates are identified. Applicants with immediate or short-notice availability are encouraged to apply. \n Ideal Background: Environmental Health Officers or Housing Professionals with significant Private Sector Housing experience, strong enforcement expertise, and a background in HMO licensing, regulation, and team leadership within a local authority setting.

Working hours: Full time – 36 hours per week \n \n Schedule type: Site-based role with a designated patch, primarily covering the Croydon area, with additional coverage across Brighton as required. \n \n The Role \n \n Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy estates for our residents—and we’re looking for someone who shares that commitment. \n As a Housing Estate Officer, you’ll join a forward-thinking estate services team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. \n This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development. \n \n What you’ll be doing \n \n In this role, you’ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: \n\n • Carry out regular estate inspections, addressing minor issues and ensuring communal areas are safe, clean, and well maintained\n, • Undertake basic maintenance and inspections of communal areas, ensuring compliance with safety standards and escalating complex repairs\n, • Support the management of anti-social behaviour and environmental nuisance issues, including fly tipping and evidence gathering\n, • Maintain a visible presence on estates, addressing concerns, supporting residents, and reporting safety or environmental issues\n, • Engage with residents and support community initiatives, encouraging involvement and signposting to relevant services\n, • Liaise with internal teams and external partners to report issues, coordinate actions, and support effective service delivery\n\n \n What you’ll bring \n \n We’re looking for someone who: \n\n • Can work under pressure and use initiative to prioritise tasks and solve problems effectively\n, • Is confident using IT systems to accurately record inspections, report issues, and manage day-to-day activities\n, • Works in line with Health & Safety, COSHH, Risk Assessments, and safe systems of work\n, • Has strong attention to detail, identifying issues and ensuring they are followed through to resolution\n, • Can communicate and collaborate effectively with colleagues, contractors, and residents\n, • Is confident working in community settings and dealing with challenging situations or behaviour\n, • Can use initiative, prioritise workloads, and identify opportunities to improve services\n, • Holds a full, UK manual driving licence\n\n \n Why join Raven? \n \n At Raven, we’re more than just a housing association — we’re a community focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. \n You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. \n \n What Raven will offer in return \n \n To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. \n Our reward package includes: \n\n • Competitive salaries\n, • Fantastic work/life balance with flexible working and generous leave entitlement\n, • Strong focus on learning and development, with opportunities to grow your skills and career\n, • Enhanced maternity, paternity, and adoption pay\n, • Funded health cash plan\n, • Extensive wellbeing support\n, • Voucher-based recognition scheme\n, • Retail discounts\n\n Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. \n \n Further information \n \n As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. \n All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Working hours: Full time – 36 hours per week \n \n Schedule type: Site-based role with a designated patch, primarily covering the Croydon area, with additional coverage across Brighton as required. \n \n The Role \n \n Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy estates for our residents—and we’re looking for someone who shares that commitment. \n As an Estate Facilities Officer, you’ll join a forward-thinking estate services team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. \n This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development. \n \n What you’ll be doing \n \n In this role, you’ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: \n\n • Carry out regular estate inspections, addressing minor issues and ensuring communal areas are safe, clean, and well maintained\n, • Undertake basic maintenance and inspections of communal areas, ensuring compliance with safety standards and escalating complex repairs\n, • Support the management of anti-social behaviour and environmental nuisance issues, including fly tipping and evidence gathering\n, • Maintain a visible presence on estates, addressing concerns, supporting residents, and reporting safety or environmental issues\n, • Engage with residents and support community initiatives, encouraging involvement and signposting to relevant services\n, • Liaise with internal teams and external partners to report issues, coordinate actions, and support effective service delivery\n\n \n What you’ll bring \n \n We’re looking for someone who: \n\n • Can work under pressure and use initiative to prioritise tasks and solve problems effectively\n, • Is confident using IT systems to accurately record inspections, report issues, and manage day-to-day activities\n, • Works in line with Health & Safety, COSHH, Risk Assessments, and safe systems of work\n, • Has strong attention to detail, identifying issues and ensuring they are followed through to resolution\n, • Can communicate and collaborate effectively with colleagues, contractors, and residents\n, • Is confident working in community settings and dealing with challenging situations or behaviour\n, • Can use initiative, prioritise workloads, and identify opportunities to improve services\n, • Holds a full, UK manual driving licence\n\n \n Why join Raven? \n \n At Raven, we’re more than just a housing association — we’re a community focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. \n You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. \n \n What Raven will offer in return \n \n To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. \n Our reward package includes: \n\n • Competitive salaries\n, • Fantastic work/life balance with flexible working and generous leave entitlement\n, • Strong focus on learning and development, with opportunities to grow your skills and career\n, • Enhanced maternity, paternity, and adoption pay\n, • Funded health cash plan\n, • Extensive wellbeing support\n, • Voucher-based recognition scheme\n, • Retail discounts\n\n Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. \n \n Further information \n \n As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. \n All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

As an Enablement Support Officer, you will work directly with residents who are experiencing financial hardship, housing difficulties, debt, unemployment, welfare benefit i. This is an excellent opportunity for an experienced welfare benefits, housing support, homelessness prevention or financial in

Allocations & Verifications Officer Location: South East London Rate: £30.67 per hour Umbrella Contract: 3-Month Ongoing Contract Hours: Monday to Friday, 9am–5pm Working Arrangement: Hybrid – 2 Days in the Office We are currently recruiting for an Allocations & Verifications Officer to join a Housing team within a South East London Council on a 3-month ongoing contract. The successful candidate will be responsible for supporting the Council’s statutory rehousing responsibilities under Part VI of the Housing Act 1996, delivering an efficient, customer-focused allocations and verification service. Key Responsibilities Manage housing allocations and verification processes for tenants and residents applying for transfers and social housing. Allocate Council properties and make nominations to Housing Associations and Housing Co-operatives, including mobility schemes where appropriate. Advertise properties and shortlist prospective tenants through Choice-Based Lettings (CBL), ensuring applicants meet the relevant needs and qualification criteria. Make direct offers in accordance with the Council’s Housing Allocation Scheme, policies and procedures. Undertake detailed verification and investigation of housing applications, including home visits where necessary. Maintain a strong working knowledge of housing allocation policies, legislation and procedures. Work closely with housing providers, including ALMOs and Registered Social Landlords (RSLs), to ensure effective use of social housing stock. Monitor provider performance and develop effective working relationships with internal and external stakeholders. Produce accurate management information, data and reports relating to the allocation and supply of social housing. Liaise with teams across Housing and other Council directorates to support a joined-up approach to service delivery. Ensure all applications and allocations are processed accurately, efficiently and within relevant timescales.About YouThe ideal candidate will have: Previous experience working within housing allocations, verification or rehousing services. Strong knowledge of Part VI of the Housing Act 1996 and social housing allocation processes. Experience working with Choice-Based Lettings (CBL) and housing registers. Experience assessing housing applications and verifying eligibility and qualification. Excellent knowledge of housing allocation schemes, policies and procedures. Strong investigation, analytical and decision-making skills. Excellent communication and customer service skills. Experience working with housing associations, ALMOs, RSLs and other housing providers. The ability to manage a busy caseload and work effectively to deadlines. Strong IT, administrative and report-writing skills.Interested? If you have experience in Housing Allocations, Verifications, Rehousing or Choice-Based Lettings and are immediately available or looking for your next contract opportunity, please get in touch

Housing Environmental Health Officer Croydon | £50 per hour Umbrella | London Local Authority A London Local Authority is seeking an experienced Housing Environmental Health Officer to join its Private Sector Housing team. The role will focus on improving housing standards, protecting residents and taking enforcement action where landlords and agents fail to comply with legislation. You will investigate complaints, undertake proactive inspections, support property licensing schemes and supervise up to six staff. Key Responsibilities Inspect private sector properties and identify hazards using HHSRS. Take statutory enforcement action, including prosecutions where required. Investigate housing complaints and complex cases. Advise landlords, tenants, agents and other stakeholders. Deal with property licensing, drainage, public health, pest control and fire safety issues. Prepare schedules of works, costings and plans. Lead and support proactive housing enforcement projects. Supervise up to six staff. About You Fully qualified Environmental Health Officer. Extensive experience in private sector housing enforcement. Strong knowledge of housing legislation, HHSRS and property licensing. Experience dealing with housing hazards, drainage, public health and pest control. Excellent communication and report-writing skills. Previous supervisory experience desirable

Location: Lewisham, London Employment Type: Permanent Hours: Full-time, 5 days per week Salary: £32,000 per annum Car Allowance: £4,500 per annum Driving Licence: Full UK Driving Licence required About the Role We are looking for an experienced and motivated Resident Liaison Officer (RLO) to join our team on a permanent basis, covering projects across Lewisham. As a Resident Liaison Officer, you will be the key point of contact between residents, the client, contractors, and site teams. You will play an important role in ensuring residents are kept informed, supported, and treated with professionalism throughout the delivery of works. This is a customer-focused role requiring someone who is confident communicating with a wide range of residents, able to resolve issues effectively, and comfortable working across multiple sites. Key Responsibilities Act as the main point of contact for residents throughout the works. Build and maintain positive relationships with residents, tenants, leaseholders, clients, and site teams. Provide residents with clear and timely information regarding planned and ongoing works. Carry out resident visits, introductions, consultations, and welfare checks where required. Manage resident queries, concerns, and complaints professionally and efficiently. Liaise closely with site managers and operational teams to resolve resident issues. Arrange and manage access to properties, helping to minimise delays and aborted appointments. Identify vulnerable residents and ensure appropriate support and communication are provided. Keep accurate records of resident communications, appointments, complaints, access arrangements, and feedback. Assist with resident meetings, newsletters, letters, surveys, and other engagement activities. Ensure residents are informed of changes to programmes, works, or access arrangements. Monitor resident satisfaction and obtain feedback throughout the project. Escalate issues appropriately and ensure complaints are dealt with in line with company and client procedures. Work collaboratively with clients, subcontractors, housing teams, site management, and other stakeholders. Promote a positive customer experience and maintain high standards of professionalism at all times. About You We are looking for someone who is: Experienced in a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar customer-facing position. Ideally experienced within construction, social housing, refurbishment, planned maintenance, or property services. Confident communicating with residents from a wide range of backgrounds. Professional, approachable, and empathetic. Organised and able to manage multiple priorities. Proactive and able to resolve problems effectively. Confident dealing with complaints and potentially challenging situations. Comfortable working independently while also being part of a wider project team. IT literate and able to maintain accurate records. In possession of a full UK driving licence and able to travel across Lewisham and surrounding areas. Package £32,000 basic salary £4,500 annual car allowance Permanent contract 5 days per week Work covering Lewisham and surrounding areas Full UK driving licence required

MMP Consultancy is seeking x5 highly organised Disrepair Case Officers at £300pd on behalf of a Local Authority based in south London. This is an exciting opportunity for an experienced housing professional to play a key role in protecting the Council from disrepair claims, ensuring residents receive high-quality services, and helping to resolve issues before they escalate into legal action. Candidates will be required in the office on Tuesdays and Wednesdays, with the rest of the days of the week at home. As a Disrepair Case Officer, you will manage a varied caseload, work closely with surveyors, contractors and legal services, and ensure that residents' concerns are addressed promptly and effectively. The successful candidate will be responsible for minimising the risk, incidence and cost of disrepair claims against the Council. You will act as the key point of contact for disrepair cases, managing them from initial complaint through to resolution, and representing the Council where necessary. Key Responsibilities Manage disrepair cases to minimise risk and reduce legal and financial exposure to the Council. Resolve complaints and legal threats wherever possible before they progress to litigation. Monitor case progress, costs and potential liabilities, providing regular updates and recommendations to management. Ensure high-risk cases are escalated appropriately and reported to the Repairs Team Manager. Liaise with Legal Services and supply information to meet court and procedural deadlines. Work closely with internal and external surveyors to ensure repairs are ordered and completed promptly and to the required standard. Ensure compliance with procurement procedures and relevant Council policies. Represent the Council in court proceedings when required. Provide advice and support on Stage 2 complaints, Ombudsman complaints and repairs complaints involving potential litigation. Maintain regular communication with residents, keeping them informed throughout the case process. Respond to correspondence within agreed timescales. Support colleagues across the service and provide cover where required. Promote compliance with legislation relating to data protection, health and safety, equality, diversity and financial regulations. Contribute to safeguarding responsibilities for vulnerable children and adults. Work collaboratively across departments and with external partners to achieve positive outcomes. Requirements: Good understanding of current issues affecting local authorities, ALMOs and social housing. Knowledge of housing and building legislation and current best practice. Strong working knowledge of Microsoft Office applications and housing management systems. Experience responding to complex correspondence and preparing reports. Experience managing contractors and consultants. Experience dealing directly with customers, resolving issues and providing advice in challenging situations

Job Title: Repairs Support Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Hourly rate: £18.92 PAYE / £25.03 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We're looking for a proactive and customer-focused Repairs Support Officer to join our Property Services team. In this key role, you'll provide essential administrative support to the repairs and disrepair service, helping to ensure repairs are delivered efficiently, residents are kept informed, and customer enquiries are resolved quickly and effectively. You'll act as a central point of contact between residents, contractors, operational teams and internal departments, supporting the delivery of high-quality repairs and maintenance services across our housing stock. Key Responsibilities Provide administrative support to the Repairs Operations Team. Manage and monitor outstanding repair work orders to ensure completion within agreed service levels. Liaise with contractors, residents and internal teams to resolve repair enquiries. Coordinate inspections and follow-up actions to ensure excellent service delivery. Support the monitoring and reporting of key performance indicators (KPIs). Analyse data and identify service improvement opportunities. Investigate and respond to customer complaints and service issues. Ensure contractors deliver value for money and maintain high-quality standards. Maintain accurate records and systems in line with data protection requirements. Work collaboratively with tenancy, customer service and property teams to achieve positive outcomes for residents. About You Essential Experience Experience working within a responsive repairs, housing maintenance or social housing environment. Previous experience in a customer service or customer support role. Experience working with contractors, suppliers or external partners. Experience working as part of a busy team. Strong Microsoft Office skills, particularly Word and Excel. Essential Skills Excellent communication skills, both written and verbal. Strong administrative and organisational abilities. A customer-first approach with a passion for delivering excellent service. The ability to manage multiple priorities and work under pressure. Strong problem-solving and decision-making skills. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Housing Officer | Housing Association - South East London (Hybrid Working) - £29.38 per hour - 3-6 Month Contract We're recruiting for a Housing Officer to join a leading Housing Association in South East London. You'll be responsible for delivering high-quality tenancy and neighbourhood management services across a designated patch, ensuring residents receive excellent support and customer service. Key responsibilities: Managing tenancy and estate issues Handling ASB, nuisance and safeguarding cases Conducting estate inspections Managing voids, viewings and tenancy sign-ups Working closely with local authorities and partner agencies- Housing, customer service or tenancy management experience required- Strong communication and case management skills - Knowledge of social housing and housing legislation desirable Interested? Get in touch for more information or to discuss the opportunity Muhammad Uthmaan Ali(phone number removed) (url removed) The Oyster Partnership Ltd. is an equal opportunities employer and welcomes applications from all candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. Proof of eligibility will be requested before any offer is confirmed. By applying, you consent to processing your personal data in accordance with UK GDPR and our Privacy Policy, for the purposes of this recruitment process only. Your data will be held securely and not shared with third parties without consent

We are currently recruiting for an experienced Benefits Officer to support a busy Local Authority Revenues & Benefits team. You will be responsible for the accurate assessment and processing of Housing Benefit and Council Tax Reduction claims, ensuring compliance with current legislation and delivering a high-quality service to residents. This is a fully remote position with an immediate start available. Key Responsibilities • Assess and process claims for Housing Benefit and Council Tax Reduction, • Administer Discretionary Financial Support schemes, including Homeless Prevention Grants, • Ensure all work is completed in line with relevant legislation and local policies, • Maintain accurate records and case notes on the system, • Calculate entitlements and verify supporting documentation, • Handle customer queries across multiple channels (phone, email, written correspondence), • Work to performance targets and turnaround times ✅ Requirements • Minimum 3 years’ experience assessing Housing Benefit and Council Tax Reduction claims, • Strong working knowledge of relevant Benefits legislation and procedures, • Experience using Northgate / NEC Revenues & Benefits system (essential), • Ability to manage a high-volume caseload accurately and efficiently, • Strong numerical and analytical skills, • Excellent communication skills with the ability to engage diverse customers

Tenancy Relations Officer | Hybrid (2-3 Days per Week, remainder remote) | £22.41 PAYE | £29.72 Umbrella (£31.15 Umbrella from Week 13) | 3-Month Temp Contract | Monday to Friday | 36 Hours per Week Adecco are currently recruiting for a Tenancy Relations Officer on behalf of a public sector housing service in South London. This is an excellent opportunity for an experienced housing professional with a strong understanding of landlord and tenant legislation, homelessness prevention, and enforcement within the private rented sector. The successful candidate will play a key role in protecting tenants from unlawful eviction and harassment while supporting residents to sustain their housing. Key Responsibilities Investigate complaints of illegal eviction, harassment, unlawful landlord practices, and tenancy-related disputes. Provide advice and guidance to tenants, landlords, agents, and partner organisations. Manage a varied caseload, carrying out investigations and gathering evidence where necessary. Conduct home visits and attend court proceedings as a witness when required. Work closely with internal teams and external agencies including landlords, solicitors, police, and housing partners. Support homelessness prevention by helping residents remain in or regain access to accommodation. Produce reports, correspondence, case records, and legal documentation to a high standard. Ensure compliance with relevant housing legislation and best practice. Essential Requirements Strong knowledge of housing legislation, including landlord and tenant law, homelessness legislation, and the Protection from Eviction Act. Experience investigating tenancy-related complaints and managing complex casework. Excellent communication, negotiation, and customer service skills. Ability to gather and assess evidence and make sound decisions. Experience working with vulnerable residents and managing sensitive situations. Strong organisational skills with the ability to manage a demanding workload independently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Enablement Support Officer Location: Croydon - Hybrid working Rate: £21.41 per hour PAYE / £28.40 per hour Umbrella Hours: 27 hours per week - 5 days per week or 3 days x 9 hours Duration: 12 months (Maternity Cover) Start date: ASAP This is an excellent opportunity for an experienced welfare benefits, housing support, homelessness prevention or financial inclusion professional who is passionate about helping residents overcome challenges and achieve long-term independence. Working Pattern The role is 27 hours per week. We would ideally like someone to work across five days per week with shorter daily hours, however we can offer flexibility for the right candidate, including alternative arrangements such as three 9-hour days. This is a hybrid role, with a minimum of two days per week office-based. Due to the nature of the service and onboarding requirements, there will be an expectation of increased office attendance during the initial training period. About the Role As an Enablement Support Officer, you will work directly with residents who are experiencing financial hardship, housing difficulties, debt, unemployment, welfare benefit issues or other challenges that place them at risk of homelessness. You will take a holistic, person-centred approach, identifying barriers to independence and working with residents to develop practical, sustainable solutions. The role involves assessing applications for discretionary financial assistance, supporting residents to maximise household income, improve budgeting skills, access employment opportunities and sustain suitable accommodation. Key Responsibilities Assess residents' financial, housing and personal circumstances. Provide advice and guidance on: Universal Credit Housing Benefit Council Tax Support Housing Payments and discretionary funding Develop personalised support plans and agree realistic outcomes with residents. Support residents with budgeting, debt management and improving financial resilience. Identify employment, training and housing options that promote long-term independence. Make decisions regarding discretionary financial assistance and other available funding streams. Conduct resident interviews, home visits and advocacy where required. Work collaboratively with partner agencies including: DWP Jobcentre Plus Adult Social Care Health services Registered providers and landlords Voluntary and community organisations Signpost and refer residents to specialist support services. Maintain accurate case records and monitor progress through to successful case closure. Contribute to service improvements and best practice across the team. About You We are looking for someone who has: Essential Experience Experience working in welfare benefits, welfare reform, housing support, homelessness prevention or a similar resident-focused service. Experience supporting vulnerable or distressed residents. Experience developing practical solutions that improve residents' circumstances and outcomes. Knowledge of poverty, debt and the barriers faced by individuals experiencing financial hardship. Experience maintaining accurate case records and managing a varied caseload. Essential Knowledge Strong understanding of Universal Credit and welfare benefits. Knowledge of Housing Benefit and Council Tax Support. Understanding of housing options, homelessness prevention and financial inclusion approaches. Awareness of the relationship between housing stability, employment, health and wellbeing. Ability to interpret legislation, policy and guidance and apply it in practice. Essential Skills Excellent communication and interpersonal skills. Ability to build positive relationships with residents and partner agencies. Strong interviewing, assessment and problem-solving skills. Ability to manage sensitive and sometimes challenging conversations with empathy and professionalism. Good IT skills, including use of case management systems and Microsoft Office applications. Ability to work independently while contributing effectively as part of a team. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Hourly rate: £18.92 PAYE / £25.03 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We are seeking a proactive and customer-focused Repairs Customer Resolution Officer to join our Property Services team. In this key role, you will help ensure residents receive an excellent repairs and maintenance service by managing complex repairs cases, supporting complaint resolution, and acting as a vital link between customers, contractors, and internal teams. Working within a fast-paced housing environment, you will investigate and manage repairs and disrepair cases, coordinate stakeholders, monitor contractor performance, and ensure customer issues are resolved efficiently and professionally. Key Responsibilities Manage complex repairs and disrepair case investigations from initial enquiry through to resolution. Provide high-quality customer service and case management support. Liaise with residents, contractors, surveyors, tenancy teams, and other stakeholders to ensure timely completion of repairs. Investigate, manage, and resolve customer complaints in line with policy and service standards. Monitor and track outstanding repairs and works orders to ensure service level agreements are met. Analyse trends and performance data to support continuous service improvement. Ensure compliance with health and safety legislation and organisational policies. Review contractor performance, invoices, and valuations to ensure quality and value for money. About You We are looking for a motivated individual with a strong background in repairs, housing, and customer resolution. Essential Experience Experience working within responsive repairs, property maintenance, or social housing. Proven experience handling customer complaints and delivering successful complaint resolution. Experience working in a customer service-focused environment. Experience building effective relationships with contractors, customers, and internal stakeholders. Experience working within a fast-paced team environment. Experience using Microsoft Word and Excel.Essential Skills Strong knowledge of responsive repairs and property maintenance processes. Excellent customer service and communication skills. Ability to manage competing priorities and work under pressure. Strong problem-solving and decision-making skills. Ability to influence outcomes and drive repairs through to resolution. Good analytical and reporting capabilities. Strong IT skills and attention to detail. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Overview We are currently working in partnership with a Local Authority in the South West to recruit an experienced Private Sector Housing Officer on an initial 6-month contract. This role sits within a busy enforcement team, with a strong focus on identifying and tackling unauthorised HMOs across the borough. Key Responsibilities • Leading on investigations into suspected unlicensed and unauthorised HMOs, • Conducting inspections of HMO properties to assess compliance with current legislation, • Gathering evidence and building robust cases to support enforcement action, • Serving statutory notices and progressing enforcement action where required, • Responding to complaints relating to housing conditions within the private rented sector, • Liaising with landlords, tenants, and other stakeholders to achieve compliance, • Managing a caseload of complex investigations and maintaining accurate records Requirements • Proven experience working within Private Sector Housing, with a strong focus on HMO enforcement, • In-depth knowledge of HMO licensing, housing legislation, and enforcement processes, • Experience investigating unauthorised or non-compliant HMOs, • Ability to work independently, managing complex cases from start to finish, • Strong written and verbal communication skills Purpose of the Role As a Private Sector Housing Officer, you will play a key role in identifying and addressing unlicensed and substandard HMOs, ensuring landlords meet their legal responsibilities. Your work will directly contribute to improving housing conditions, protecting tenants, and supporting the council’s wider regulatory objectives within the private rented sector

Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £34,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

We are seeking an experienced Resident Liaison Officer (RLO) to join a growing construction team. The successful candidate will act as the key point of contact between residents, clients, and site teams, ensuring excellent customer service throughout the delivery of planned works, refurbishment, maintenance, and construction projects. Applicants must have a full UK driving licence and access to a vehicle and possess a minimum of 3 years' experience working as a Resident Liaison Officer within the construction, social housing, or planned maintenance sector. Key Responsibilities • Serve as the primary liaison between residents and the construction project team., • Build and maintain positive relationships with tenants, residents, housing officers, and stakeholders., • Conduct resident consultations prior to works commencing., • Keep residents informed of project timelines, disruptions, access requirements, and progress updates., • Arrange and attend tenant meetings, site visits, and drop-in sessions., • Resolve complaints and enquiries promptly and professionally., • Manage vulnerable resident cases, escalating concerns where necessary., • Record and maintain accurate resident communications and project records., • Produce reports on customer satisfaction, complaints, and resident engagement activities., • Support site managers in achieving project deadlines while maintaining excellent customer service standards., • Carry out property visits before, during, and after works to ensure resident satisfaction., • Ensure compliance with company procedures, health & safety regulations, and client requirements. Essential Requirements • Minimum 3 years' experience as a Resident Liaison Officer within construction, social housing, decarbonisation, planned maintenance, refurbishment, or regeneration projects., • Full UK Driving Licence and willingness to travel between sites., • Strong customer service and stakeholder management skills., • Excellent verbal and written communication skills., • Ability to handle complaints and resolve issues effectively., • Experience engaging with diverse communities and vulnerable residents., • Strong organisational and administrative skills., • Proficient in Microsoft Office (Word, Excel, Outlook)., • Ability to work independently and as part of a wider project team. Desirable • Experience working on social housing projects., • Knowledge of planned maintenance, retrofit, EWI, kitchen and bathroom programmes., • CSCS Card., • Knowledge of housing sector regulations and resident engagement best practices

Accommodation Support Officer Make a meaningful impact every day. Are you passionate about making a difference in people’s lives? Do you have the resilience and empathy needed to support individuals from diverse backgrounds? We’re looking for committed Accommodation Support Officers to join our team and provide vital support to participants with their housing needs. In this role, you will manage a caseload of adult males either residing in custody or living in the community. Working in close partnership with probation practitioners, you will carry out initial assessments to understand each individual’s circumstances and develop tailored accommodation plans through a series of agreed interventions. You will help participants navigate housing challenges, ensure they are kept informed of decisions that affect them, and support their understanding of their rights throughout the process. We welcome applicants from a variety of professional backgrounds, including social services, mental health, education, or those who have recently graduated and are seeking experience in the criminal justice sector. If you bring a person focused approach and transferable skills, we’d love to hear from you. We understand that not everyone will tick every box and that’s okay. If you’re engaging, adaptable and comfortable working with a diverse range of people, we’ll provide on site training and ongoing support to help you grow in the role. Excellent interpersonal skills are essential, as you will be building and maintaining effective professional relationships with both participants and external stakeholders. We’re looking for positive role models who can inspire and encourage meaningful changes in attitudes and behaviours, helping individuals take steps toward greater stability and independence. In return for your dedication, knowledge, and commitment, we're offering a competitive salary Starting from £25,877 - £29,000 per annum (dependent on experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days), • 2 Volunteer Days, • Pension - 5% Employee 5% Employer, • Healthcare Cash Plan, incl. 3 x salary life assurance, • Annual salary review, • Refer a friend scheme, • Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). Communities is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: Dorset & Somerset Hours: Full time, 37 hours per week (Mon-Fri) Contract: Fixed Term until 25 March 2027 Key Responsibilities • Manage a caseload of participants, producing personalised accommodation plans, • Carry out initial assessments, considering risk, situation and need, • Record progress and outcomes timely and accurately using case management system, • Maintain contact with participants, identifying any emerging risks and concerns Skills & Experience • Highly effective interpersonal and communication skills both verbally and in writing, • Ability to establish and maintain effective working relationships, • Good organisation skills and ability to meet deadlines

Housing Officer: Tenancy & ASB Specialist known internally as a Local Housing Manager Location: Clapham Park, SW2 4AX Salary Banding: £41,237 - £43,406 This role We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. The patch is predominantly in Southwark but includes parts of Lambeth and Lewisham. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents. You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: Essential car user Experience of working in a social housing setting is essential Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: Email

Job Title: Senior Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Daily rate: £190.23 PAYE / £253.08 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We're looking for an experienced Senior Repairs Customer Resolution Officer to join our Property Services team and play a key role in delivering outstanding customer outcomes across our repairs service. This is an excellent opportunity for someone with a strong background in repairs, complaints resolution and customer service within social housing, who has experience supervising or coordinating colleagues and enjoys leading by example. You'll manage complex customer cases, support disrepair investigations, oversee complaint responses, and act as a key link between operational teams, contractors and residents. You'll also provide day-to-day leadership, support and guidance to a small team, helping to drive performance and excellent customer service standards. Key Responsibilities Investigate and manage complex repairs, complaints and customer resolution cases. Support disrepair and ADR case management, ensuring information is accurate and complete. Act as a point of escalation for challenging customer issues and complaints. Coordinate and supervise the work of Repairs Services Officers and Technical Administration colleagues. Conduct one-to-ones, team meetings and performance discussions. Monitor workloads, targets and service delivery standards. Liaise with contractors, surveyors, housing teams and other stakeholders to ensure repairs are completed efficiently. Identify trends, service improvements and opportunities to enhance customer satisfaction. Ensure compliance with complaint handling requirements, policies and Ombudsman expectations. Deliver a customer-focused approach that resolves issues quickly and effectively.About You We're looking for someone who can combine technical repairs knowledge with exceptional customer service and complaint resolution skills. Essential Experience Experience working within a responsive repairs or property maintenance environment, ideally within social housing. Strong experience managing and resolving customer complaints and escalated cases. Experience in a team leader, senior officer, supervisory or coordinator role with responsibility for supporting and guiding colleagues. Experience working with residents and customers in a customer-focused environment. Experience building effective relationships with contractors and internal stakeholders. Experience analysing information, solving problems and making sound decisions. Good working knowledge of Microsoft Office applications, including Word and Excel.Essential Skills Excellent customer service and communication skills. Strong complaint investigation and resolution capability. Ability to influence, challenge and drive positive outcomes. Excellent organisational and prioritisation skills. Ability to work under pressure and manage competing demands. Strong attention to detail and record-keeping skills. Ability to support, motivate and coordinate the work of others. A collaborative approach and commitment to delivering excellent resident outcomes. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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Housing Support Officer Permanent £35,000 - £40,000 North London Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a permanent basis. Duties and Responsibilities of the Housing Support Officer: Deliver a comprehensi

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Why join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders. Recruit, onboard and retain top talent; identify and nurture high-potential team members, support and developing team members towards future promotionsManage a portfoli

We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Driving process improvement initiatives and supporting senior staff with their implementation. Why join us?At Gallagher Benefit Services, we’re committed to creating a supportive and inclusive

Mananage and technically support a team of 4 engineers based on the client's site in Central London, responsible for the support, configuration and maintenance of the Genetec VMS system.

Motivate and performance manage your team to achieve your/their targetsSetting short/medium/long term goals with your reports and supporting them in their development toward themLeading the implementation of continuous improvement to drive the team forwardChampioning best practice initiatives and en

As Aviagen continues to strengthen its data, reporting, and decision-support capabilities to enable smarter commercial, operational, technical, and financial decisions. This is an exciting opportunity to shape the BI function in a regional environment and support Aviagen’s continued growth through

We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes - all while providing customer support to our clients. What’s the role?We are looking for a highly motivated and driven Team Leader to

How You’ll Make an ImpactAI Learning Sales LeadershipOwn and drive AI learning sales performance across enterprise clients in the financial services education marketLead complex, high-value sales opportunities for AI-enabled learning platforms and solutionsRepresent Fitch Learning’s AI learning