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Job Title: HR Business LeadLocation : Maghull, LiverpoolSalary: £44,709 pro rataJob Type: Permanent, Full Time/Part TimeParkhaven Trust is looking for an experienced, values-led and commercially aware HR Business Lead to help us deliver the next stage of our development.This is a key role within the organisation, working directly with the Chief Executive Officer and Executive Team to lead excellent HR practice, strengthen our workforce, support confident management, and help create a healthy, inclusive and high-performing culture across Parkhaven.Founded in 1888, Parkhaven Trust provides care, support and housing services for older and vulnerable adults from our services in Maghull, Sefton. Our mission is to provide exceptional care, support and housing that honours each person's story and maximises independence wherever possible.Our vision is:'A society where every person is valued, supported and inspired to live life to the fullest.'About Parkhaven Trust:Parkhaven operates two purpose-built care homes, an extra care scheme, a specialist dementia day service and a supported housing scheme, all rated Good by CQC.Customer satisfaction is 96.8% , while 82.2% of colleagues say Parkhaven is a great place to work.Our Corporate Strategy 2026-2031, Caring Well, Living Well, Growing Well , is built around five key aims:Excellence in CareEmpowered PeopleThriving CommunitiesSustainable GrowthInfluence and AdvocacyAbout the role:The HR Business Lead will play a central role in helping Parkhaven become an employer of choice.You will ensure our people priorities are aligned to current services, future growth and the needs of the people we support. Working closely with managers, you will review staffing levels, improve recruitment and retention, support absence and performance management, and ensure colleagues are well-led, well-supported and able to do their best work.This is both a strategic and hands-on role. You will provide trusted HR advice to the CEO, Executive Team and managers, while supporting complex employee relations casework, policy development, workforce reporting, recruitment, training, wellbeing, engagement and organisational change.As Parkhaven develops its future plans, including growth in housing, care and community services, you will help ensure our workforce, systems, culture and leadership capability are ready for that future.About you:We are looking for someone who combines professional HR expertise with warmth, judgement and practicality.You understand that good HR in a care and housing environment is about more than process. It is about enabling safe services, supporting compassionate leadership, building trust with colleagues, and helping managers make fair, confident and legally sound decisions.You will be able to work strategically while remaining comfortable being hands-on when needed. You will be confident advising senior leaders, supporting managers through complex people issues, analysing workforce trends, and translating organisational priorities into practical people solutions.You will bring emotional intelligence, credibility and a solution-focused approach, recognising that a strong colleague experience directly supports better care, better housing and better outcomes for the people Parkhaven serves.Essential requirements:You will need:CIPD Level 7 qualification, or CIPD Level 5 with significant relevant experience.Experience in an HR Business Lead, HR Business Partner or similar senior HR role.Experience delivering a broad HR service across an organisation.Strong knowledge of employment law and its practical application.Experience managing employee relations casework.Experience supporting managers with performance, absence, conduct and organisational change.Experience of policy development and workforce reporting.Strong interpersonal, influencing and communication skills.The ability to analyse workforce information and identify practical solutions.Strong IT skills, including Microsoft Word, Outlook, Excel and PowerPoint.Tact, diplomacy, emotional intelligence, sound professional judgement, and a proactive, solution-focused approach.Experience of working in care, social care, housing, supported living or the not-for-profit sector would be an advantage but is not essential.Why join Parkhaven?This is a rare opportunity to join Parkhaven at an important point in its history. You will be joining a charity with deep local roots, a strong reputation, a committed workforce and a clear strategic direction.You will have the opportunity to shape our people agenda, strengthen our culture, support future growth and make a visible difference to colleagues, residents, tenants, families and communities.How to apply:Please send your CV and a supporting statement (maximum two pages) explaining why you are interested in the role and how your experience matches the requirements of the post.Candidates with experience as an HR Business Partner, Senior HR Manager, HR Manager, HR Director, People and Culture Manager, People Operations Manager, Employee Relations Manager or similar senior HR roles are encouraged to apply.TPBN1_UKTJ

Job Title: Senior Programme OfficerContract Type: Fixed term contract – 12 monthsSalary: £46797.60 per annum (£51550.48 is achieved after 12 successful performance in the role)Working Hours: Full Time - 35 HoursWorking Pattern: Monday to Friday Location: Speke Liverpool / HybridIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Senior Programme Officer You will support the regional Asset Management function and the Head of Rationalisation and Growth, to ensure effective stock acquisitions, disposals and swaps within the region to deliver the Asset Management Strategy and the Group’s overall strategic objectives.About you We are looking for someone with • Experience in customer focused Asset Management. • Proven track record delivering stock rationalisation and acquisition programmes, ideally within the housing sector. • Thorough understanding of project management methodologies. • External Stakehold Management, including consultation Events for Customers / Staff nationally to deliver key messages and updatesWhy Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.

Job Title: Data Quality Officer Contract Type: Fixed term for 2 years Salary: £37423 (£41363 is achieved after 12 successful performance in the role) Working Hours: 35 hours per week, full time Working Pattern: Monday to Friday Location: Liverpool, Speke If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Data Quality Officer You will report to the Planning & Performance Manager, the Data Quality Officer will support the planning and delivery of projects and initiatives designed to improve the quality of data relating to the composition and condition of TRGs built assets (asset data).About you We are looking for someone with • Experience of coordinating projects, programmes, survey activity, improvement initiatives or similar business support activity. • Experience of maintaining action logs, trackers, risk and issue logs, meeting records, decision records or other project documentation. • Experience of collating, transforming, checking, summarising and presenting information from multiple sources without reliance on Co-Pilot.Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.

Job Title: Director of Homes Compliance and SafetyContract Type: Permanent Salary: £CompetitiveWorking Hours: 35 Hours per weekWorking Pattern: Monday-Friday/HybridLocation: Liverpool / London - UK wide presence requiredIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you’ll make as a Director of homes compliance and safety We are seeking a strategic and experienced leader with a strong track record of delivering building safety outcomes within an organisation of comparable size, scale and complexity. Experience of working in a regulated environment would be advantageous. The successful candidate will have significant senior leadership experience within a large and geographically dispersed organisation, with a proven ability to drive high performance, lead successful transformational change, and deliver excellent outcomes in their area of responsibility. They will also hold relevant professional memberships and qualifications, ideally including MRICS (Royal Institution of Chartered Surveyors), membership of the Institute of Fire Safety Managers (IFSM), Chartered Institute of Building (CIOB), or Institution of Fire Engineers (IFE) at GIFireE level or above..Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role ProfileLeading our strategy and our people • Through visibility as a brilliant leader, foster a culture of collaboration, transparency, empowerment and engagement. Inspiring and motivating the team to deliver high performance and ‘joined up’ services that lead to the highest possible standards and excellent customer outcomes. • Lead and be accountable for strategy development and implementation across specific areas of responsibility identifying, promoting, and implementing projects and initiatives that achieve the effective and efficient running of respective areas within the respective directorate and across the Group. • As a director, contribute and shape the corporate objectives and priorities of the directorate under the guidance of the Chief Property Officer. • Live Our Riverside Way (values), leading in such a way as to have a positive impact on our people and support the achievement of our aspired culture. • Deliver on our people promise, ensuring a great colleague experience, achieving high levels of engagement, with positive outcomes for customers, business, and colleagues. • Ensure effective working relationships within the area of responsibility, the wider directorate and the Group. • Demonstrate sector leadership in influencing central and local Government (where appropriate), other partners, and internal or external stakeholders as appropriate to the role. • Actively coach and manage the performance of individuals, teams, and departments, providing clarity of direction, supporting the achievement of goals that positively impact colleague and the customer experience. Service delivery, customer experience and performanceResponsible for the following areas • The role sets our strategic approach to risk assessments and defining our safety framework in the context of our customers’ homes and group buildings. This will include setting out policy requirements and associated accountability frameworks. There will be a key focus on fire safety and land-lord H&S compliance to meet the safety & quality consumer standards. • Lead responsibility for understanding fire risks in our homes and Group buildings and taking ap-propriate steps and actions to mitigate and manage those risks on an ongoing basis so that buildings can be safely occupied, with specific responsibility for the upkeep and maintenance of the structure and outside of the building, plant rooms and common parts. • Lead a team responsible for fire safety inspections, day to day management of fire...

Income OfficerLocation - Liverpool6 months TempSalary-£34,064 per annumAbout the RoleWe are looking for a proactive and customer-focused Income Officer to join our Income Services team. This role is responsible for maximising rental income through effective income collection, early intervention, tenancy sustainment, and customer support. You will manage a caseload of rent accounts, work closely with customers experiencing financial difficulties, and take appropriate action to recover arrears while helping customers access financial assistance and support services.The successful candidate will balance a firm but fair approach to income recovery with a commitment to delivering excellent customer service and sustaining tenancies.Key ResponsibilitiesManage a portfolio of rent accounts, ensuring income is collected in line with organisational targets and policies.Proactively identify and resolve rent arrears through early intervention and effective case management.Support customers to maximise their income by providing guidance on benefits, Universal Credit, debt management and financial inclusion.Assist customers with benefit applications and refer them to appropriate internal and external support agencies.Conduct home visits to engage with customers, investigate tenancy issues and agree sustainable repayment arrangements.Maintain accurate case records and ensure all customer interactions comply with policies, procedures and service standards.Take appropriate legal action where necessary, including preparing cases and representing the organisation at court hearings.Build positive working relationships with colleagues, local authorities, the Department for Work and Pensions (DWP), support agencies and other stakeholders.Contribute to neighbourhood management activities and deliver excellent customer service within local communities.Promote safeguarding by identifying and reporting concerns relating to vulnerable adults and children.Contribute to continuous improvement by sharing best practice and supporting colleagues through coaching and teamwork.Keep up to date with welfare reform, housing legislation and best practice within income management.Skills and ExperienceExperience in income management, rent recovery, debt collection or a similar customer-facing role.Experience managing complex caseloads and maintaining accurate records.Knowledge of welfare benefits, Universal Credit and income maximisation.Ability to build positive relationships with customers and partner organisations.Experience using a range of IT systems and case management software.CIH Level 3 qualification or willingness to work towards it.Knowledge of legal processes relating to rent arrears recovery and tenancy enforcement.Experience representing an organisation at court.Full UK driving licence.If you are interested in the above role please give me a call on 07897069130 or email your CV toINDCTPBN1_UKTJ

Building & Fire Safety OfficerWe are currently looking for a Building & Fire Safety Officer to join One Vision Housing, part of The Sovini Group.Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination. Inclusivity matters We recognise candidates may have diverse needs, and we will always look to support this throughout the process.If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.This position is a permanent opportunityAs a Building & Fire Safety Officer , you will be expected to:Support the delivery of a safe, compliant and well-managed housing portfolio. Working closely with the Building Safety and Compliance Manager, you will provide expert advice on building and fire safety, undertake inspections and audits, oversee safety-related projects, and ensure compliance with relevant legislation and regulatory requirements.You will also play a key role in resident engagement, risk management and continuous improvement, helping to maintain the highest standards of safety across our properties.Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.To be successful in a Building & Fire Safety Officer role, the skills you will need :Full UK driving licence and access to a vehicle, including business use insuranceAbility to work flexibly, including occasional out-of-hours working where required.Commitment to continuing professional development and undertaking relevant qualifications.Extensive knowledge of building safety and fire safety legislation, regulations, standards and guidance, including Building Regulations, British Standards, the Building Safety Act, and the Regulatory Reform (Fire Safety) OrderStrong understanding of building construction, maintenance and fire/building safety risk management.Proven experience of building safety and fire safety management within the social housing sector.Ability to managing and deliver fire safety and building safety programmes, projects, audits and inspection programmes, including developing and implementing improvement plans.Experience in developing, implementing and monitoring building safety and fire safety policies, procedures and risk management systems.Managing contractors, consultants and enforcing authorities to achieve compliance and performance objectivesExperience of working in a high-pressure environment with competing priorities and deadlines.Competent in the use of Microsoft Office applications, including Excel, Word,Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email building effective relationships with customers, contractors, consultants, employees and external agencies.To demonstrate The Sovini Groups values in your day-to-day job role Success, Passion, Authenticity, Courage, Enterprise .Experience or Knowledge of the below would be advantageous but not essential:NEBOSH Certificate in Fire Safety and Risk Management (or equivalent)Relevant Building Safety, Fire Safety, Building Maintenance, Compliance or Facilities Management qualification (or equivalent).Membership of a relevant building safety, fire safety or health and safety professional body, or working towards membershipManaging fire door inspection programmes and maintaining detailed building safety information.Experience of budget setting, monitoring and financial control.ability to prepare accurate reports, presentations and Board papers.So, if you are looking for a Building & Fire Safety Officer role with:Competitive salary - £43,309.67Hours 36 per week (Monday-Friday).Agile working enjoy an agile working approach.28 days holiday + bank holidays (rising to 33 days after 5 years).Festive shutdown (34 days taken from holiday entitlement).Fantastic, matched pension contributions up to 8%.Life Assurance for every colleague, peace of mind ensuring your loved ones are cared for.Career development through bespoke L&D programmes.Cycle 2 Work Scheme.Corporate discount scheme.Award-winning health & wellbeing support.24/7 GP access, EAP, financial wellbeing tools & more.Apply online via our website today!Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.Closing date 5 th August 2026Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants has applied, the advert may close early. Please do not hesitate to submit your application.TPBN1_UKTJ

Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West’s leading housing associations. As a Neighbourhood Housing Officer you will be providing front-line person-centred housing management services including tenancy management, tenancy support, ASB and s

Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation.

Tenancy Services Officer £35,242.43+ car allowance£4015.80 Chester/Agile Full Time, Permanent 35 hours per week About You... Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providingacomprehensive housing management service working with our customers to maximise their quality of life. You'llwork with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. Were looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. Youll be able to Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities. Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities If you think youve got what we are looking for, wed love to hear from you. The closing date for applications is 9.00am 1st September 2026. Interviews will take place on Thursday 10th September 2026 at our Chester Office Well be reviewing applications over the next two weeks and may invite candidates to interview earlier than the advertised dates so dont delay your application to avoid missing out! About our team Our team is great (if we dont mind saying so ourselves!) We work hard, support each other, and also like to have fun! Youll be part of our new Customer Experience Directorate where you'llworkas part of ourNeighbourhood Teams who are led by our Assistant Director of Neighbourhoods and youll be reporting to our Community Housing Manager - its an exciting team to be part of, as we deliver our new corporate plan ambitions. TPBN1_UKTJ

Job Title: Senior HR Officer Salary:£41,500 per annum (Full Time, Permanent, 35 hours) Location:Birkenhead, Wirral (Office based) Shifts:Mon-Fri, 0900-1700 We are currently recruiting for a Senior HR Officer to join a well known housing association at their head office in the Wirral area on a permanent, full time basis. Working in a HR team that consists of four people, you will be expected to support with all senior HR duties that include: recruitment and onboarding, employment relations, training alongside policies and procedures. Additional Responsibilities Include: Reporting into the Head Of Human Resources and support with all HR functions and responsibilities. Hold responsibility for the maintenance of HR systems. Ensure there is an accurate and timely production of all HR information. Offer advice and guidance to line managers in the effective implementation of HR policies and procedures. Ensure welfare, employee relations, recruitment and selection, performance management and absence management are all managed to a quality and consistent standard throughout the business. Requirements: Hold a CIPD Level 5 or above qualification or be qualified by experience. 3-5 years experience working in a busy HR department. Knowledge of employment law. It would also be desirable for the right candidate to have an understanding of Safeguarding and Health & Safety alongside a Level 4 or 5 qualification in Housing. This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time. TPBN1_UKTJ

We’re hiring for an Accommodation Support Officer to join our team and make a meaningful impact every day. Are you passionate about making a difference in people’s lives? Do you have the resilience and empathy to support individuals from diverse backgrounds? If so, we’d love to hear from you. This is a rewarding opportunity to play a vital role in helping individuals rebuild their lives and move towards greater stability and independence. In this role, you will manage a caseload of adult males in custody, working closely with probation practitioners and key stakeholders, you will carry out initial assessments to understand individual circumstances and develop tailored accommodation plans through structured interventions. You'll support participants in navigating housing challenges, ensure they are kept informed of decisions affecting them, and promote their understanding of rights, responsibilities, and available support. We welcome applicants from a wide range of professional backgrounds, including social services, mental health, education, criminal justice, and recent graduates seeking relevant experience. What matters most is your people focused approach and ability to build trust and rapport with individuals from diverse backgrounds. You don’t need to meet every requirement to apply. We’re looking for someone who is engaging, empathetic, adaptable, and resilient, and who is comfortable working in a dynamic environment. In return, we will provide full training and ongoing support to help you succeed and grow in the role. Join us and become a positive role model, supporting individuals to overcome barriers, make meaningful changes, and build a brighter future. In return for your dedication, knowledge, and commitment, we're offering a competitive salary Starting from £25,877 - £29,000 per annum (dependent on experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days), • 2 Volunteer Days, • Pension - 5% Employee 5% Employer, • Healthcare Cash Plan, incl. 3 x salary life assurance, • Annual salary review, • Refer a friend scheme, • Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). Our Communities division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: HMP Liverpool / HMP Risley Hours: Full time, 37 hours per week (Mon-Fri) Contract: Permanent Key Responsibilities • Manage a caseload of participants, producing personalised accommodation plans, • Carry out initial assessments, considering risk, situation and need, • Record progress and outcomes timely and accurately using case management system, • Maintain contact with participants, identifying any emerging risks and concerns Skills & Experience • Highly effective interpersonal and communication skills both verbally and in writing, • Ability to establish and maintain effective working relationships, • Good organisation skills and ability to meet deadlines

Resident Liaison Officer – Liverpool Location: Liverpool Sector: Social Housing & Refurbishment Salary: Up to £35,000 + Package A well-established refurbishment contractor is looking to recruit an experienced Resident Liaison Officer (RLO) to join their team, working across Decent Homes, social housing and refurbishment projects throughout Liverpool. This is an office-based role, supporting the delivery of refurbishment frameworks while acting as the key point of contact between residents, the contractor and site teams. The Role As Resident Liaison Officer, you will be responsible for maintaining positive relationships with residents and ensuring they are kept fully informed throughout refurbishment works. You will work closely with operational teams to resolve issues, manage resident communications and ensure a high level of customer satisfaction. • Act as the main point of contact for residents throughout refurbishment works., • Provide clear and regular communication regarding planned works, access requirements and programme updates., • Deal with resident enquiries, complaints and concerns professionally and efficiently., • Arrange access to properties and coordinate appointments with residents and site teams., • Maintain accurate records of resident interactions and correspondence., • Work closely with Site Managers, Contracts Managers and project teams to resolve issues., • Carry out resident visits and attend meetings where required., • Support the delivery of Decent Homes and social housing refurbishment programmes., • Ensure residents receive a high standard of customer service throughout the works. About You The successful candidate will have: • Previous RLO experience within Decent Homes, social housing or refurbishment., • Specific experience working on Decent Homes schemes is essential., • Strong communication and interpersonal skills., • Experience dealing directly with residents and tenants., • The ability to manage complaints and resolve issues effectively., • Good organisational and administrative skills., • A professional and approachable manner., • A full UK driving licence would be advantageous. Package • Salary up to £35,000, • Additional package, • Office-based position, • Frameworks covering Liverpool, • Long-term opportunity with an established refurbishment contractor, • Excellent progression opportunities If you are an experienced Resident Liaison Officer with Decent Homes experience and are looking for a stable, long-term opportunity within social housing refurbishment, this could be an excellent opportunity to join a growing contractor

Income Officer Location - Liverpool 6 months Temp Salary-£34,064 per annum About the Role We are looking for a proactive and customer-focused Income Officer to join our Income Services team. This role is responsible for maximising rental income through effective income collection, early intervention, tenancy sustainment, and customer support. You will manage a caseload of rent accounts, work closely with customers experiencing financial difficulties, and take appropriate action to recover arrears while helping customers access financial assistance and support services. The successful candidate will balance a firm but fair approach to income recovery with a commitment to delivering excellent customer service and sustaining tenancies. Key Responsibilities Manage a portfolio of rent accounts, ensuring income is collected in line with organisational targets and policies. Proactively identify and resolve rent arrears through early intervention and effective case management. Support customers to maximise their income by providing guidance on benefits, Universal Credit, debt management and financial inclusion. Assist customers with benefit applications and refer them to appropriate internal and external support agencies. Conduct home visits to engage with customers, investigate tenancy issues and agree sustainable repayment arrangements. Maintain accurate case records and ensure all customer interactions comply with policies, procedures and service standards. Take appropriate legal action where necessary, including preparing cases and representing the organisation at court hearings. Build positive working relationships with colleagues, local authorities, the Department for Work and Pensions (DWP), support agencies and other stakeholders. Contribute to neighbourhood management activities and deliver excellent customer service within local communities. Promote safeguarding by identifying and reporting concerns relating to vulnerable adults and children. Contribute to continuous improvement by sharing best practice and supporting colleagues through coaching and teamwork. Keep up to date with welfare reform, housing legislation and best practice within income management.Skills and Experience Experience in income management, rent recovery, debt collection or a similar customer-facing role. Experience managing complex caseloads and maintaining accurate records. Knowledge of welfare benefits, Universal Credit and income maximisation. Ability to build positive relationships with customers and partner organisations. Experience using a range of IT systems and case management software. CIH Level 3 qualification or willingness to work towards it. Knowledge of legal processes relating to rent arrears recovery and tenancy enforcement. Experience representing an organisation at court. Full UK driving licence.If you are interested in the above role please give me a call on (phone number removed) or email your CV to (url removed) INDC

We are currently recruiting for a temporary Housing Officer to support housing and community services across the Liverpool area. This is an excellent opportunity for an experienced housing professional who is passionate about delivering high-quality neighbourhood management services and building strong community relationships. Key Responsibilities of a Housing Officer: Managing a designated neighbourhood patch Delivering effective tenancy and estate management services Responding to anti-social behaviour and tenancy breaches Carrying out estate inspections and property visits Supporting residents with tenancy-related queries and issues Working collaboratively with internal teams and external agencies Ensuring communities are safe, clean, and well maintained Handling safeguarding concerns and supporting vulnerable tenants Maintaining accurate case records and ensuring compliance with housing policiesRequirements of a Housing Officer: Previous experience within a Housing Officer or Tenancy Management role Strong knowledge of housing and tenancy management practices Excellent communication and customer service skills Ability to manage a varied caseload independently Full UK driving licence and access to a vehicle Flexible approach to travel and hybrid workingWhat’s on Offer: Flexible hybrid working arrangements Contract initially until end of September, with potential for extension Opportunity to work within a supportive housing team Varied and rewarding community-focused role Competitive temporary hourly/day rate depending on experienceThis role will require a basic DBS check and for the successful candidate to have a full UK driving license and access to a vehicle. If this role is of interest, please contact Tiyana at (url removed) or call (phone number removed) to apply directly

Salvation Army Homes We have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House. This is a key post contributing to the delivery of Salvation Army Homes services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service. You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will also ensure supported move on accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes' residents. Working with our residents, you will key to increasing their ability to sustain a tenancy when they housed in our move on properties and when they transition out of the scheme from the scheme. About the Service: Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards, clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living. What our Staff Say: I love working at Mildmay House because there is never a dull moment. The relationships that are developed with the clients are extremely important and I think that it is one of the key things that supports us truly transform lives. About The Candidate A Tenancy Sustainment Officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective. Benefits of working as a Tenancy Sustainment officer : 26 days annual leave rising to 31 days £100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service An extra day off on your birthday A High Street discount scheme (great savings both on and off-line) Pension with life assurance Discounted private medical insurance Loans available for financial emergencies Occupational Sick Pay A full Induction package and training relevant to the role Long service awards from 2.5 years Support to learn and develop your career About The Company A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in. As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Income Officer- Liverpool City Centre | Hybrid Working | Initial 6-Month Contract Your new company Hays are proud to be working in partnership with a leading housing organisation to recruit an experienced Income Officer on an initial 6-month fixed-term contract. Based from Liverpool City Centre HQ this role offers a fantastic opportunity to join a high-performing income team with the potential for contract extension and future opportunities. Your New Role As an Income Officer, you will play a key role in maximising rental income and supporting customers to sustain their tenancies. Managing your own caseload, you will take ownership of rent arrears cases from early intervention through to legal action where required, ensuring a customer-focused and proactive approach throughout. Key responsibilities will include: Managing rent arrears and negotiating affordable repayment agreements. Supporting customers with income maximisation and welfare benefit-related queries. Conducting home visits and engaging directly with customers across the local area. Working in partnership with internal teams and external agencies to sustain tenancies and prevent eviction. Taking appropriate recovery action, including preparing cases for court where necessary. Maintaining accurate records and ensuring compliance with policies and procedures. Contributing towards team performance targets and service improvements. What You'll Need to Succeed To be considered for this role, you will have: Previous experience in income management, rent recovery, debt collection or a similar housing-related role. Experience of managing a caseload and working towards performance targets. Strong communication, negotiation and customer service skills. Knowledge of welfare benefits and tenancy sustainment principles. The ability to work independently and effectively manage competing priorities. What You'll Get in Return Initial 6-month contract through Hays PAYE premium 20.88 or Umbrella 22.92 Weekly pay Hybrid working Liverpool City Centre office location Opportunity to gain experience within a reputable housing organisation Potential for contract extension and access to further opportunities through Hays Dedicated consultant support throughout your assignment What You Need to Do Now If you're interested in this opportunity, click Apply Now to submit your CV or contact the Hays Housing team and ask for Lauren for a confidential discussion regarding your next career move. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People. As a Neighbourhood Housing Officer you will be providing front-line person-centred housing management services including tenancy management, tenancy support, ASB and safeguarding case work to Prima customers. As part of our new locality model launched in 2025, you will be working in local communities with a small patch of less than 300 properties. Our new way of working will help you build positive relationships with customers to enable tenancy sustainment and ensure we know our tenants better. You will work within your communities to help create safe, vibrant and sustainable places that people choose to live. Location: Flexible hybrid working arrangements between home and Prima offices (Columbus Quay or Twickenham Drive) Salary: £35,984 Per Annum plus ECA £1,460 Neighbourhood Housing Officer Main Duties: Customers Be the key contact for customers, making Prima visible within our communities and identify opportunities to engage customers Build strong relationships with customers to enable them to sustain their tenancy Provide housing related support, acting as an advocate for customers and referring to specialist services were required. Identify opportunities for customer involvement and work with the insight and innovation team to deliver the required outcomes. Responsible for providing a financial wellbeing service for customers. Implementing payment agreements were appropriate to maximise income for the business and support the income team where required. Complete visits for all new customers to check they have settled into their home and ensure we are still meeting their needs. Complete visits for all existing customers at least once a year to ensure customers are maintaining their property in line with tenancy agreements, identifying any support needs, repair issues and changes to household data Ensure all customer data records are kept up to date following each contactTenancy Deliver a comprehensive housing management service. Lead the empty homes process and ensure new customers have access to any support and “know how” to manage their tenancy. Provide tenancy support to customers to enable customers to sustain their tenancies. Contribute to maintaining and improving the appearance of our communities, carrying out enforcement actions where needed. Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions. Responsible for managing all low level and high level ASB cases for a dedicated patch Monitoring Service Charge contractor performance on your patch and working alongside our assets team Support other colleagues delivering customer facing services such as Income Officers, Customer Services Assistants, Surveyors and Scheme Managers when required Ensure systems are updated with accurate and up to date information so that other teams are aware of the status of customer case management Assist the Voids and Lettings Co-Ordinator to let our homes to minimise rent loss and re-let costs, Carry out viewings and signups with prospective customers Communities Work with and understand your community needs to inform the development of community plans, which respond to opportunities and challenges. Deliver community plan actions, monitoring the impact of our work. Build local effective partnerships to improve services, training and work opportunities for customers and identify development or service opportunities for Prima. Collaborate with compliance colleagues to manage any risks within the community, to deliver safe and sustainable homes and communities. Collaborate with the Community Cohesion Officer on projects. Capture all social value related tasks and ensure systems are updated appropriately. To undertake any other duties to achieve personal, team and organisational objectives.Neighbourhood Housing Officer Person Requirements: Positive attitude to customers. Demonstrates drive and resilience. Self-starting and self-motivated. Does what it takes to get the right outcome. Confident Curious Supportive Organised Analytical problem solving Adaptable Customer Focus Communication Relationship building InfluencingSkills & Competencies for the role: Educated to GCSE level or equivalent Relevant professional qualification or recognised degree is desirable Experience working in a Housing Officer role or experience of delivering housing management services in a registered provider (RP), not for profit or public-sector organisation. Good working knowledge of processes relating to different housing tenure types. Good knowledge of housing regulations/ law and associated practices. Experience of delivering face to face customer service with the ability to have honest conversations with customers. Experience of developing partnership working with support agencies, local authorities and community groups. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Good understanding of welfare reform. Experience of using ICT systems - , Customer Relationship Management systems and Microsoft office software.Neighbourhood Housing Officer Benefits- why work for us? Healthcare Cash Plan scheme Salary sacrifice scheme for qualifying staff Pension scheme 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period off Birthday Annual Leave Volunteering Scheme Long Service Awards 35-hour week Monday-Friday Fully flexible working arrangements – hybrid working from the office and from home. Free parking on site at Prima’s two offices Prima Group is an equal opportunities employer committed to creating an inclusive environment where diversity is valued, and everyone is treated with dignity and respect. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age. Prima Group has signed up to the Disability Confident Scheme and the Caring Business Charter. We guarantee to interview all disabled applicants and those care experienced young people, who meet the minimum criteria for the vacancy. Please specify if you wish to be considered under this scheme. If you wish to apply in a different format, such as a video application, please visit our website to see how or (url removed) class="ql-align-justify">If you want to be at the forefront of shaping Prima Group’s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group

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