Trabajos housing support officer en MitchamCrear alertas

ASB Officer \n\n • Hourly Rate: £22.03 PAYE or £29.49 Umbrella per hour \n, • Location: London SE20 or Morden SM4 (depending on which location is more suitable)\n, • Job Type: Temporary (3 months with potential extension)\n\n We are seeking two ASB Officers to join a Housing Association based in South London, ideally based in Croydon. \n Day-to-day of the role: \n\n • Oversee and enhance strategies to manage and prevent anti-social behaviour (ASB) and fraud within tenancies.\n, • Conduct regular reviews and audits to ensure compliance with housing regulations and standards.\n, • Investigation and Resolution: Respond to reports of anti-social behaviour promptly and effectively.\n, • Collaborate with internal housing and environmental health teams, as well as law enforcement, to find suitable solutions for each case.\n, • Evidence Gathering: Manage a caseload, collect evidence, and maintain detailed records. Conduct surveillance and install surveillance equipment when necessary.\n, • Community Engagement: Build relationships within communities through routine work and targeted engagement. Work collaboratively to address individual problems and create safer, more cohesive neighbourhoods.\n, • Support for Victims and Witnesses: Provide intensive support to victims and witnesses. Attend court proceedings on behalf of the council when required.\n\n Required Skills & Qualifications: \n\n • Proven experience in an ASB role within the housing sector.\n, • Strong legal knowledge related to ASB and housing, with the capability to manage legal actions if necessary.\n, • Strong organisational and communication skills, capable of handling multiple tasks simultaneously.\n, • Basic DBS required\n\n To apply for the ASB Officer position, please submit your application with a fully updated CV attached

ASB Officer \n\n • Hourly Rate: £22.03 PAYE or £29.49 Umbrella per hour \n, • Location: London SE20 or Morden SM4 (depending on which location is more suitable)\n, • Job Type: Temporary (3 months with potential extension)\n\n We are seeking two ASB Officers to join a Housing Association based in South London, ideally based in Croydon. \n Day-to-day of the role: \n\n • Oversee and enhance strategies to manage and prevent anti-social behaviour (ASB) and fraud within tenancies.\n, • Conduct regular reviews and audits to ensure compliance with housing regulations and standards.\n, • Investigation and Resolution: Respond to reports of anti-social behaviour promptly and effectively.\n, • Collaborate with internal housing and environmental health teams, as well as law enforcement, to find suitable solutions for each case.\n, • Evidence Gathering: Manage a caseload, collect evidence, and maintain detailed records. Conduct surveillance and install surveillance equipment when necessary.\n, • Community Engagement: Build relationships within communities through routine work and targeted engagement. Work collaboratively to address individual problems and create safer, more cohesive neighbourhoods.\n, • Support for Victims and Witnesses: Provide intensive support to victims and witnesses. Attend court proceedings on behalf of the council when required.\n\n Required Skills & Qualifications: \n\n • Proven experience in an ASB role within the housing sector.\n, • Strong legal knowledge related to ASB and housing, with the capability to manage legal actions if necessary.\n, • Strong organisational and communication skills, capable of handling multiple tasks simultaneously.\n, • Basic DBS required\n\n To apply for the ASB Officer position, please submit your application with a fully updated CV attached

Senior Environmental Health Officer (Private Sector Housing)Overview\n Our client is seeking an experienced Senior Environmental Health Officer to play a key role in improving standards across the private rented sector. This is an excellent opportunity for a qualified Environmental Health professional with strong Private Sector Housing experience to combine technical expertise, enforcement knowledge, and leadership responsibilities within a progressive local authority environment. \n The successful candidate will support the Private Sector Housing management team in delivering high-quality housing enforcement, property licensing, public health, and regulatory services, while supervising officers responsible for protecting the health, safety, and welfare of residents. Key Responsibilities\n\n • Supervise and support a team of up to 6 officers, including Environmental Health Officers, Housing Enforcement Officers, Surveyors, Licensing Officers, Trainees, and Apprentices.\n, • Undertake inspections of private rented properties, HMOs, and other residential accommodation.\n, • Assess housing conditions using the Housing Health and Safety Rating System (HHSRS) and determine appropriate enforcement action.\n, • Investigate complaints relating to housing standards, public health, drainage, pest control, and licensing breaches.\n, • Lead on complex enforcement cases and support legal proceedings, including prosecutions and financial penalties where appropriate.\n, • Administer and enforce mandatory, additional, and selective property licensing schemes.\n, • Review casework and ensure the quality and accuracy of statutory notices, schedules of work, and legal documentation.\n, • Work closely with landlords, tenants, managing agents, solicitors, housing providers, and partner agencies.\n, • Deputise for senior managers when required.\n, • Take the lead in specialist areas such as:\n \n, • Property Licensing\n, • HMO Regulation and Enforcement\n, • Fire Safety\n, • Tall Buildings\n, • Empty Properties\n, • Energy Efficiency\n, • Pest Control Contracts\n, • Complex Enforcement Activity\n, • Public Health Initiatives\n \nEssential Qualifications\n Applicants must hold: \n\n • A recognised Environmental Health qualification and registration as an Environmental Health Practitioner, or\n, • A relevant degree/professional qualification supported by substantial experience within Private Sector Housing or Environmental Health.\n\n Additionally, candidates should possess: \n\n • Membership of the Chartered Institute of Environmental Health (CIEH), Chartered Institute of Housing (CIH), or equivalent professional body (or be willing to obtain membership within six months).\n, • Successful completion of HHSRS training.\nEssential Knowledge & Experience\n Candidates must demonstrate strong technical expertise in: \n\n • Housing Act 2004\n, • Housing Health and Safety Rating System (HHSRS)\n, • Private Sector Housing legislation\n, • HMO Management Regulations\n, • Property Licensing\n, • Mandatory, Additional, and Selective Licensing Schemes\n, • Public Health legislation\n, • Drainage legislation and enforcement\n, • Empty Property legislation\n, • Pest Control enforcement and management\n, • PACE, CPIA, and RIPA procedures\n\n You will also have a proven track record in: \n\n • Private Rented Sector (PRS) enforcement\n, • HMO inspections and enforcement\n, • Housing standards and compliance activity\n, • Preparing legal case files and evidence bundles\n, • Attending Court and Tribunal hearings\n, • Supervising building and remedial works\n, • Managing complex enforcement investigations\n, • Supporting and supervising staff within a regulatory environment\nEssential Skills\n The successful candidate will demonstrate: \n\n • Experience supervising or mentoring officers within a Private Sector Housing, Housing Enforcement, or Environmental Health team.\n, • Ability to manage a personal caseload while supporting colleagues on complex cases.\n, • Strong decision-making and problem-solving abilities.\n, • Excellent written communication and report-writing skills.\n, • 36 hours per week.\n, • Hybrid working arrangement in line with organisational policy.\n, • A combination of office, home, and site-based working depending on business requirements.\n, • Flexibility to attend occasional meetings and inspections outside normal office hours.\nDriving Requirements\n Candidates should: \n\n • Hold a full UK driving licence.\n, • Be willing to provide a vehicle for business use.\n, • Be physically capable of carrying out property inspections, including accessing all areas of residential properties and using ladders where required.\nIdeal Background\n We are particularly interested in candidates with: \n\n • Strong local authority Private Sector Housing experience.\n, • Extensive HMO licensing and enforcement expertise.\n, • A comprehensive understanding of HHSRS and housing enforcement processes.\n, • Previous supervisory, team leadership, or management experience.\n, • Experience handling complex housing enforcement and legal proceedings.\n, • The ability to drive service improvement while maintaining excellent professional standards.\nWhy Apply?\n This is an opportunity to join a forward-thinking housing service where you can make a genuine impact on housing standards, resident wellbeing, and landlord compliance. The role offers a blend of technical casework, team leadership, and strategic responsibility, making it ideal for an experienced Environmental Health professional looking to progress their career within Private Sector Housing. \n

Working hours: Full time – 36 hours per week \n \n Schedule type: Site-based role with a designated patch, primarily covering the Croydon area, with additional coverage across Brighton as required. \n \n The Role \n \n Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy estates for our residents—and we’re looking for someone who shares that commitment. \n As a Neighbourhood Services Officer, you’ll join a forward-thinking estate services team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. \n This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development. \n \n What you’ll be doing \n \n In this role, you’ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: \n\n • Carry out regular estate inspections, addressing minor issues and ensuring communal areas are safe, clean, and well maintained\n, • Undertake basic maintenance and inspections of communal areas, ensuring compliance with safety standards and escalating complex repairs\n, • Support the management of anti-social behaviour and environmental nuisance issues, including fly tipping and evidence gathering\n, • Maintain a visible presence on estates, addressing concerns, supporting residents, and reporting safety or environmental issues\n, • Engage with residents and support community initiatives, encouraging involvement and signposting to relevant services\n, • Liaise with internal teams and external partners to report issues, coordinate actions, and support effective service delivery\n\n \n What you’ll bring \n \n We’re looking for someone who: \n\n • Can work under pressure and use initiative to prioritise tasks and solve problems effectively\n, • Is confident using IT systems to accurately record inspections, report issues, and manage day-to-day activities\n, • Works in line with Health & Safety, COSHH, Risk Assessments, and safe systems of work\n, • Has strong attention to detail, identifying issues and ensuring they are followed through to resolution\n, • Can communicate and collaborate effectively with colleagues, contractors, and residents\n, • Is confident working in community settings and dealing with challenging situations or behaviour\n, • Can use initiative, prioritise workloads, and identify opportunities to improve services\n, • Holds a full, UK manual driving licence\n\n \n Why join Raven? \n \n At Raven, we’re more than just a housing association — we’re a community focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. \n You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. \n \n What Raven will offer in return \n \n To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. \n Our reward package includes: \n\n • Competitive salaries\n, • Fantastic work/life balance with flexible working and generous leave entitlement\n, • Strong focus on learning and development, with opportunities to grow your skills and career\n, • Enhanced maternity, paternity, and adoption pay\n, • Funded health cash plan\n, • Extensive wellbeing support\n, • Voucher-based recognition scheme\n, • Retail discounts\n\n Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. \n \n Further information \n \n As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. \n All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Working hours: Full time – 36 hours per week \n \n Schedule type: Site-based role with a designated patch, primarily covering the Croydon area, with additional coverage across Brighton as required. \n \n The Role \n \n Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy estates for our residents—and we’re looking for someone who shares that commitment. \n As a Senior Estate Services Officer, you’ll join a forward-thinking estate services team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. \n This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development. \n \n What you’ll be doing \n \n In this role, you’ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: \n\n • Carry out regular estate inspections, addressing minor issues and ensuring communal areas are safe, clean, and well maintained\n, • Undertake basic maintenance and inspections of communal areas, ensuring compliance with safety standards and escalating complex repairs\n, • Support the management of anti-social behaviour and environmental nuisance issues, including fly tipping and evidence gathering\n, • Maintain a visible presence on estates, addressing concerns, supporting residents, and reporting safety or environmental issues\n, • Engage with residents and support community initiatives, encouraging involvement and signposting to relevant services\n, • Liaise with internal teams and external partners to report issues, coordinate actions, and support effective service delivery\n\n \n What you’ll bring \n \n We’re looking for someone who: \n\n • Can work under pressure and use initiative to prioritise tasks and solve problems effectively\n, • Is confident using IT systems to accurately record inspections, report issues, and manage day-to-day activities\n, • Works in line with Health & Safety, COSHH, Risk Assessments, and safe systems of work\n, • Has strong attention to detail, identifying issues and ensuring they are followed through to resolution\n, • Can communicate and collaborate effectively with colleagues, contractors, and residents\n, • Is confident working in community settings and dealing with challenging situations or behaviour\n, • Can use initiative, prioritise workloads, and identify opportunities to improve services\n, • Holds a full, UK manual driving licence\n\n \n Why join Raven? \n \n At Raven, we’re more than just a housing association — we’re a community focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. \n You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. \n \n What Raven will offer in return \n \n To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. \n Our reward package includes: \n\n • Competitive salaries\n, • Fantastic work/life balance with flexible working and generous leave entitlement\n, • Strong focus on learning and development, with opportunities to grow your skills and career\n, • Enhanced maternity, paternity, and adoption pay\n, • Funded health cash plan\n, • Extensive wellbeing support\n, • Voucher-based recognition scheme\n, • Retail discounts\n\n Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. \n \n Further information \n \n As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. \n All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Principal Environmental Health Officer - Private Sector Housing Overview\n We are seeking an experienced and highly motivated Principal Environmental Health Officer to lead the delivery of Private Sector Housing services within a busy local authority environment. This is a predominantly management-focused position, responsible for overseeing a team of Environmental Health and Housing Officers while ensuring effective enforcement of housing legislation, HMO regulation, and property licensing requirements. \n The successful candidate will combine strong technical expertise with proven leadership skills, supporting the team in delivering high-quality regulatory and enforcement services across the Private Rented Sector (PRS). Key Responsibilities\n\n • Lead, manage, mentor, and develop a team of approximately 5-6 officers.\n, • Provide strategic and operational oversight of Private Sector Housing activities.\n, • Ensure the effective delivery of housing enforcement, compliance, and licensing functions.\n, • Oversee complex casework relating to housing standards, HMOs, and private rented sector enforcement.\n, • Monitor team performance, workloads, service delivery targets, and statutory obligations.\n, • Provide technical guidance and quality assurance on housing enforcement matters.\n, • Support officers with complex investigations and undertake joint visits where required.\n, • Ensure compliance with relevant legislation, policies, procedures, and best practice.\n, • Build and maintain effective relationships with internal stakeholders, landlords, managing agents, residents, and partner agencies.\n, • Contribute to service improvement initiatives and the ongoing development of housing enforcement strategies.\nEssential Skills, Knowledge & Experience\n The successful candidate must demonstrate extensive experience and technical expertise in: \n\n • Housing Act 2004\n, • Private Sector Housing legislation\n, • HMO Management Regulations\n, • Property Licensing schemes\n, • Mandatory HMO Licensing\n\n Candidates must also possess a proven track record in: \n\n • Private Rented Sector (PRS) enforcement\n, • HMO regulation and enforcement\n, • Housing standards and compliance activities\n, • Managing complex housing enforcement cases\n, • Working within a local authority housing or environmental health service\nDesirable Experience\n\n, • Previous management, supervisory, or team leadership experience.\n, • Experience managing professional officers within a regulatory or enforcement environment.\n, • Experience supporting service improvement and performance management initiatives.\nWorking Arrangements\n\n, • Hybrid working model.\n, • Expected attendance in the office approximately 3 days per week.\n, • Limited travel requirements due to the predominantly management-focused nature of the role.\n, • Occasional site visits and joint inspections may be required to support team activities.\nDriving Requirements\n\n, • Applications are welcomed from both drivers and non-drivers.\n, • A driving licence is advantageous but not essential.\n, • For candidates who drive, parking permits can be provided.\n, • Any associated parking costs will be covered by the employer.\nCandidate Profile\n We are particularly interested in candidates who can demonstrate: \n\n • Strong local authority Private Sector Housing experience.\n, • Extensive knowledge of HMO licensing and enforcement.\n, • A robust understanding of housing legislation and regulatory compliance.\n, • Previous leadership, supervisory, or management responsibilities.\n, • Excellent communication, stakeholder management, and decision-making skills.\n, • The ability to support, motivate, and develop a high-performing team.\nRecruitment Process\n This is an urgent appointment, and interviews will be arranged as soon as suitable candidates are identified. Applicants with immediate or short-notice availability are encouraged to apply. \n Ideal Background: Environmental Health Officers or Housing Professionals with significant Private Sector Housing experience, strong enforcement expertise, and a background in HMO licensing, regulation, and team leadership within a local authority setting.

Housing Officer \n Pay: £23.30 Umbrella / £18.39 PAYELocation: Morden, London (SM4 5BE)Working Pattern: Hybrid (3 days office/site, 2 days home working) \n The Role \n We're looking for a customer-focused Housing Officer to provide an excellent housing management and resident support service. Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively. \n This is a varied and rewarding position where no two days are the same. One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events. \n Key Responsibilities \n\n • Support residents with tenancy, housing, and neighbourhood-related enquiries.\n, • Carry out sign-ups, resident onboarding, and customer needs assessments.\n, • Assist with property handovers and regeneration projects.\n, • Manage and resolve customer complaints and complex cases.\n, • Provide practical support to vulnerable residents and signpost to relevant services.\n, • Coordinate responses between housing, repairs, customer service, and neighbourhood teams.\n, • Keep residents informed during service disruptions and improvement works.\n, • Organise and attend resident meetings, estate visits, and community events.\n, • Build positive relationships with residents and other stakeholders.\n, • Maintain accurate records and ensure excellent customer service standards are met.\n\n About You \n\n • Experience in a Housing Officer, Tenancy Officer, Resident Liaison Officer, Neighbourhood Officer, or similar role.\n, • Strong customer service and complaint-handling skills.\n, • Experience supporting vulnerable customers and managing sensitive situations.\n, • Excellent communication and relationship-building abilities.\n, • Organised, proactive, and able to manage a varied caseload.\n, • Committed to delivering positive outcomes for residents and communities.\n\n To apply for the Housing Officer position, please submit your CV detailing your relevant experience

Working hours: Full time – 36 hours per week \n \n Schedule type: Site-based role with a designated patch, primarily covering the Croydon area, with additional coverage across Brighton as required. \n \n The Role \n \n Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy estates for our residents—and we’re looking for someone who shares that commitment. \n As a Housing Estate Officer, you’ll join a forward-thinking estate services team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. \n This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development. \n \n What you’ll be doing \n \n In this role, you’ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: \n\n • Carry out regular estate inspections, addressing minor issues and ensuring communal areas are safe, clean, and well maintained\n, • Undertake basic maintenance and inspections of communal areas, ensuring compliance with safety standards and escalating complex repairs\n, • Support the management of anti-social behaviour and environmental nuisance issues, including fly tipping and evidence gathering\n, • Maintain a visible presence on estates, addressing concerns, supporting residents, and reporting safety or environmental issues\n, • Engage with residents and support community initiatives, encouraging involvement and signposting to relevant services\n, • Liaise with internal teams and external partners to report issues, coordinate actions, and support effective service delivery\n\n \n What you’ll bring \n \n We’re looking for someone who: \n\n • Can work under pressure and use initiative to prioritise tasks and solve problems effectively\n, • Is confident using IT systems to accurately record inspections, report issues, and manage day-to-day activities\n, • Works in line with Health & Safety, COSHH, Risk Assessments, and safe systems of work\n, • Has strong attention to detail, identifying issues and ensuring they are followed through to resolution\n, • Can communicate and collaborate effectively with colleagues, contractors, and residents\n, • Is confident working in community settings and dealing with challenging situations or behaviour\n, • Can use initiative, prioritise workloads, and identify opportunities to improve services\n, • Holds a full, UK manual driving licence\n\n \n Why join Raven? \n \n At Raven, we’re more than just a housing association — we’re a community focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. \n You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. \n \n What Raven will offer in return \n \n To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. \n Our reward package includes: \n\n • Competitive salaries\n, • Fantastic work/life balance with flexible working and generous leave entitlement\n, • Strong focus on learning and development, with opportunities to grow your skills and career\n, • Enhanced maternity, paternity, and adoption pay\n, • Funded health cash plan\n, • Extensive wellbeing support\n, • Voucher-based recognition scheme\n, • Retail discounts\n\n Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. \n \n Further information \n \n As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. \n All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Working hours: Full time – 36 hours per week \n \n Schedule type: Site-based role with a designated patch, primarily covering the Croydon area, with additional coverage across Brighton as required. \n \n The Role \n \n Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy estates for our residents—and we’re looking for someone who shares that commitment. \n As an Estate Facilities Officer, you’ll join a forward-thinking estate services team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. \n This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development. \n \n What you’ll be doing \n \n In this role, you’ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: \n\n • Carry out regular estate inspections, addressing minor issues and ensuring communal areas are safe, clean, and well maintained\n, • Undertake basic maintenance and inspections of communal areas, ensuring compliance with safety standards and escalating complex repairs\n, • Support the management of anti-social behaviour and environmental nuisance issues, including fly tipping and evidence gathering\n, • Maintain a visible presence on estates, addressing concerns, supporting residents, and reporting safety or environmental issues\n, • Engage with residents and support community initiatives, encouraging involvement and signposting to relevant services\n, • Liaise with internal teams and external partners to report issues, coordinate actions, and support effective service delivery\n\n \n What you’ll bring \n \n We’re looking for someone who: \n\n • Can work under pressure and use initiative to prioritise tasks and solve problems effectively\n, • Is confident using IT systems to accurately record inspections, report issues, and manage day-to-day activities\n, • Works in line with Health & Safety, COSHH, Risk Assessments, and safe systems of work\n, • Has strong attention to detail, identifying issues and ensuring they are followed through to resolution\n, • Can communicate and collaborate effectively with colleagues, contractors, and residents\n, • Is confident working in community settings and dealing with challenging situations or behaviour\n, • Can use initiative, prioritise workloads, and identify opportunities to improve services\n, • Holds a full, UK manual driving licence\n\n \n Why join Raven? \n \n At Raven, we’re more than just a housing association — we’re a community focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. \n You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. \n \n What Raven will offer in return \n \n To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. \n Our reward package includes: \n\n • Competitive salaries\n, • Fantastic work/life balance with flexible working and generous leave entitlement\n, • Strong focus on learning and development, with opportunities to grow your skills and career\n, • Enhanced maternity, paternity, and adoption pay\n, • Funded health cash plan\n, • Extensive wellbeing support\n, • Voucher-based recognition scheme\n, • Retail discounts\n\n Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. \n \n Further information \n \n As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. \n All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Location: 6-8 Penrhyn Rd, Kingston upon Thames KT1 2BB, UKSalary: 58,461 - 67,575 per yearEmployment: Full timeCategory: FinancePosted: 2026-07-23Valid to: 2026-08-21Apply: https://kingston-sutton-jobs.tal.net/vx/mobile-0/appcentre-king/brand-7/spa-1/candidate/so/pm/1/pl/4/opp/4301-Financial-Reporting-Manager/en-GBEmployer: Royal Borough of Kingston Upon ThamesAbout the BoroughJoining us, you get to work for not just one high performing London Borough, but two.Sutton and Kingston councils have a number of shared services serving both authorities, with some teams and roles more focussed on one Council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies. We work flexibly in both Sutton and Kingston offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.There are some really exciting things happening in both Sutton and Kingston. We are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. We are undertaking the largest housing regeneration programme ever delivered in Kingston, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.You should choose Sutton and Kingston if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushy Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.About the Service and TeamThe Financial Reporting & Control team covers financial reporting, systems, control and tax, as part of the Finance Shared Service for London Borough of Sutton and Royal Borough of Kingston Upon Thames. This includes producing the annual statement of accounts which are up to date and on time for both boroughs.The Shared Finance Service ambition is to add value and inspire success and this role is part of the Shared Finance Service (SFS) collectively responsible for delivering SFS activities to realise this ambition. About the Role and Our Ideal CandidateAs our Financial Reporting Manager, you will hold a senior leadership position within the Shared Finance Service (SFS). While the SFS supports both the Royal Borough of Kingston and the London Borough of Sutton, you will join a peer-led model where two Financial Reporting Managers work in close partnership. In this structure, each manager takes lead responsibility for the financial integrity and statutory accounts of one of the two authorities.Reporting to the Head of Financial Reporting & Control, your primary focus will be leading the annual closing process and the production of the Statement of Accounts for your assigned Council. You will provide high-level technical expertise in areas such as the balance sheet, grants and collection fund. You will act as a key advisor to the S151 officer and Assistant Director, ensuring that the Council’s financial health is reported with precision, clarity, and strategic insight.Our Ideal CandidateWe are looking for a CCAB (or equivalent) qualified professional with a deep technical understanding of Local Authority accounting, who thrives in a collaborative, high-performing environment. You should bring:Financial Reporting Expertise: Extensive experience in closing the accounts of a large Local Authority and a deep understanding of the CIPFA Code and statutory reporting frameworks.Collaborative Leadership: The ability to work seamlessly with your peer manager to align accounting practices across the shared service while providing mutual support during peak periods.People Development: A passion for line managing, coaching, and mentoring staff, helping us fulfill our ambition to "grow our own talent" within the finance profession.Strategic Communication: The capability to interpret complex legislation and translate it into clear, professional advice for Committee Reports and senior decision-makers.Integrity and Stewardship: A strong commitment to maintaining robust financial governance and protecting the integrity of the public purse.Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:A generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade Enhanced Maternity, paternity, shared parental, adoption and dependents leaveTwo volunteering days per yearFlexible Working - Smarter Working Scheme (dependent on the role) Adjustable and agile working arrangements using Google ChromebooksLearning and development portal offering a range of coursesDiscounts on a range of local shops, restaurants, gyms and leisure centresInterest free season ticket loansLocal Government Pension SchemeBicycle loan facilities and cycle to work schemeZip car schemeConfidential health & wellbeing and counselling supportApplication ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities. However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Sutton we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our PRIDE values. Here at Sutton we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

As an Enablement Support Officer, you will work directly with residents who are experiencing financial hardship, housing difficulties, debt, unemployment, welfare benefit i. This is an excellent opportunity for an experienced welfare benefits, housing support, homelessness prevention or financial in

4Recruitment Services are seeking a Housing Officer to work for a housing association based in Morden. You will help deliver improved responsive services to residents, manage a range of projects and cases, see issues through to resolution, and support customers who may be vulnerable. This is a Housing Officer role with a strong focus on housing management, tenancy services and neighbourhood work. We are specifically looking for candidates with relevant experience in these areas, who are confident managing a varied caseload and working directly with residents to deliver effective, responsive services. This is a customer-facing Housing Officer role requires you to attend the Morden office and visit residents’ homes and other locations as needed. The role offers hybrid working, with 2 days from home and the remaining days based at the Morden office or in the community, depending on customer and business needs. DUTIES AND RESPONSIBILITIES INCLUDE: Conducting new tenancy sign-ups and customer needs assessments. Supporting the handover of regeneration properties. Managing resident enquiries, cases and housing-related issues through to resolution. Investigating and resolving complaints, ensuring appropriate actions are completed. Supporting residents across blocks or estates when services are disrupted and helping coordinate the restoration of services. Organising and delivering estate events and resident engagement activities. Coordinating responses to customers by working closely with the Neighbourhood Response, Customer Service and Clarion Response teams. Supporting vulnerable residents, identifying their needs and ensuring appropriate support is provided. Working collaboratively with internal departments and external partners to resolve complex issues. Managing competing priorities while maintaining a high standard of customer service. ESSENTIAL REQUIREMENTS INCLUDE: An experienced Housing Officer with a strong understanding of housing management and tenancy services. You are likely to have experience in: Tenancy management and housing services. Neighbourhood management. Managing a varied housing caseload. Dealing with resident enquiries and complaints. Customer engagement and community-based housing services. Working collaboratively with different teams to resolve issues. Managing projects and taking ownership of cases from start to finish. You will be a confident communicator who can build positive relationships with residents and colleagues. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

Housing Environmental Health Officer Croydon | £50 per hour Umbrella | London Local Authority A London Local Authority is seeking an experienced Housing Environmental Health Officer to join its Private Sector Housing team. The role will focus on improving housing standards, protecting residents and taking enforcement action where landlords and agents fail to comply with legislation. You will investigate complaints, undertake proactive inspections, support property licensing schemes and supervise up to six staff. Key Responsibilities Inspect private sector properties and identify hazards using HHSRS. Take statutory enforcement action, including prosecutions where required. Investigate housing complaints and complex cases. Advise landlords, tenants, agents and other stakeholders. Deal with property licensing, drainage, public health, pest control and fire safety issues. Prepare schedules of works, costings and plans. Lead and support proactive housing enforcement projects. Supervise up to six staff. About You Fully qualified Environmental Health Officer. Extensive experience in private sector housing enforcement. Strong knowledge of housing legislation, HHSRS and property licensing. Experience dealing with housing hazards, drainage, public health and pest control. Excellent communication and report-writing skills. Previous supervisory experience desirable

Job Title: Repairs Support Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Hourly rate: £18.92 PAYE / £25.03 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We're looking for a proactive and customer-focused Repairs Support Officer to join our Property Services team. In this key role, you'll provide essential administrative support to the repairs and disrepair service, helping to ensure repairs are delivered efficiently, residents are kept informed, and customer enquiries are resolved quickly and effectively. You'll act as a central point of contact between residents, contractors, operational teams and internal departments, supporting the delivery of high-quality repairs and maintenance services across our housing stock. Key Responsibilities Provide administrative support to the Repairs Operations Team. Manage and monitor outstanding repair work orders to ensure completion within agreed service levels. Liaise with contractors, residents and internal teams to resolve repair enquiries. Coordinate inspections and follow-up actions to ensure excellent service delivery. Support the monitoring and reporting of key performance indicators (KPIs). Analyse data and identify service improvement opportunities. Investigate and respond to customer complaints and service issues. Ensure contractors deliver value for money and maintain high-quality standards. Maintain accurate records and systems in line with data protection requirements. Work collaboratively with tenancy, customer service and property teams to achieve positive outcomes for residents. About You Essential Experience Experience working within a responsive repairs, housing maintenance or social housing environment. Previous experience in a customer service or customer support role. Experience working with contractors, suppliers or external partners. Experience working as part of a busy team. Strong Microsoft Office skills, particularly Word and Excel. Essential Skills Excellent communication skills, both written and verbal. Strong administrative and organisational abilities. A customer-first approach with a passion for delivering excellent service. The ability to manage multiple priorities and work under pressure. Strong problem-solving and decision-making skills. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

MMP Consultancy is seeking x5 highly organised Disrepair Case Officers at £300pd on behalf of a Local Authority based in south London. This is an exciting opportunity for an experienced housing professional to play a key role in protecting the Council from disrepair claims, ensuring residents receive high-quality services, and helping to resolve issues before they escalate into legal action. Candidates will be required in the office on Tuesdays and Wednesdays, with the rest of the days of the week at home. As a Disrepair Case Officer, you will manage a varied caseload, work closely with surveyors, contractors and legal services, and ensure that residents' concerns are addressed promptly and effectively. The successful candidate will be responsible for minimising the risk, incidence and cost of disrepair claims against the Council. You will act as the key point of contact for disrepair cases, managing them from initial complaint through to resolution, and representing the Council where necessary. Key Responsibilities Manage disrepair cases to minimise risk and reduce legal and financial exposure to the Council. Resolve complaints and legal threats wherever possible before they progress to litigation. Monitor case progress, costs and potential liabilities, providing regular updates and recommendations to management. Ensure high-risk cases are escalated appropriately and reported to the Repairs Team Manager. Liaise with Legal Services and supply information to meet court and procedural deadlines. Work closely with internal and external surveyors to ensure repairs are ordered and completed promptly and to the required standard. Ensure compliance with procurement procedures and relevant Council policies. Represent the Council in court proceedings when required. Provide advice and support on Stage 2 complaints, Ombudsman complaints and repairs complaints involving potential litigation. Maintain regular communication with residents, keeping them informed throughout the case process. Respond to correspondence within agreed timescales. Support colleagues across the service and provide cover where required. Promote compliance with legislation relating to data protection, health and safety, equality, diversity and financial regulations. Contribute to safeguarding responsibilities for vulnerable children and adults. Work collaboratively across departments and with external partners to achieve positive outcomes. Requirements: Good understanding of current issues affecting local authorities, ALMOs and social housing. Knowledge of housing and building legislation and current best practice. Strong working knowledge of Microsoft Office applications and housing management systems. Experience responding to complex correspondence and preparing reports. Experience managing contractors and consultants. Experience dealing directly with customers, resolving issues and providing advice in challenging situations

Resident Liaison Officer (RLO) Location: Sutton Contract: 40 Weeks Start Date: 27th July 2026 About the Role We are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our clients team on a 40-week social housing refurbishment project commencing on 27th July 2026. The project involves the external and internal refurbishment of approximately 100 occupied residential properties across multiple apartment blocks. As the primary point of contact between residents, the client, and the site team, you will play a key role in ensuring excellent communication, minimising disruption, and maintaining high levels of resident satisfaction throughout the works. Project Scope The refurbishment programme includes: Roofing works Window replacements Internal decorations Associated refurbishment works to occupied social housing properties Key Responsibilities Act as the main point of contact for residents before, during, and after planned works. Build and maintain positive relationships with residents, client representatives, and the site management team. Carry out resident consultations and property visits prior to works commencing. Issue notifications, newsletters, appointment letters, and programme updates. Coordinate access arrangements with residents and site operatives. Record and manage resident queries, concerns, complaints, and compliments, ensuring prompt resolution. Identify and provide additional support for vulnerable residents, escalating concerns where appropriate. Monitor resident satisfaction and complete customer care surveys. Attend site meetings and provide regular reports on resident engagement and project progress. Maintain accurate records and ensure all resident communications are documented. Work closely with the Site Manager and Project Manager to ensure works are delivered safely, efficiently, and with minimal disruption. Essential Requirements Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment projects. Strong communication and interpersonal skills. Experience working on occupied residential properties. Excellent organisational and administrative abilities. Ability to manage difficult conversations professionally and empathetically. Competent in Microsoft Office, including Outlook, Word, and Excel. Desirable Experience working on roofing, window replacement, or internal refurbishment programmes. Knowledge of social housing environments and resident engagement best practices. CSCS card (desirable but not essential)

Tenancy Relations Officer | Hybrid (2-3 Days per Week, remainder remote) | £22.41 PAYE | £29.72 Umbrella (£31.15 Umbrella from Week 13) | 3-Month Temp Contract | Monday to Friday | 36 Hours per Week Adecco are currently recruiting for a Tenancy Relations Officer on behalf of a public sector housing service in South London. This is an excellent opportunity for an experienced housing professional with a strong understanding of landlord and tenant legislation, homelessness prevention, and enforcement within the private rented sector. The successful candidate will play a key role in protecting tenants from unlawful eviction and harassment while supporting residents to sustain their housing. Key Responsibilities Investigate complaints of illegal eviction, harassment, unlawful landlord practices, and tenancy-related disputes. Provide advice and guidance to tenants, landlords, agents, and partner organisations. Manage a varied caseload, carrying out investigations and gathering evidence where necessary. Conduct home visits and attend court proceedings as a witness when required. Work closely with internal teams and external agencies including landlords, solicitors, police, and housing partners. Support homelessness prevention by helping residents remain in or regain access to accommodation. Produce reports, correspondence, case records, and legal documentation to a high standard. Ensure compliance with relevant housing legislation and best practice. Essential Requirements Strong knowledge of housing legislation, including landlord and tenant law, homelessness legislation, and the Protection from Eviction Act. Experience investigating tenancy-related complaints and managing complex casework. Excellent communication, negotiation, and customer service skills. Ability to gather and assess evidence and make sound decisions. Experience working with vulnerable residents and managing sensitive situations. Strong organisational skills with the ability to manage a demanding workload independently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Enablement Support Officer Location: Croydon - Hybrid working Rate: £21.41 per hour PAYE / £28.40 per hour Umbrella Hours: 27 hours per week - 5 days per week or 3 days x 9 hours Duration: 12 months (Maternity Cover) Start date: ASAP This is an excellent opportunity for an experienced welfare benefits, housing support, homelessness prevention or financial inclusion professional who is passionate about helping residents overcome challenges and achieve long-term independence. Working Pattern The role is 27 hours per week. We would ideally like someone to work across five days per week with shorter daily hours, however we can offer flexibility for the right candidate, including alternative arrangements such as three 9-hour days. This is a hybrid role, with a minimum of two days per week office-based. Due to the nature of the service and onboarding requirements, there will be an expectation of increased office attendance during the initial training period. About the Role As an Enablement Support Officer, you will work directly with residents who are experiencing financial hardship, housing difficulties, debt, unemployment, welfare benefit issues or other challenges that place them at risk of homelessness. You will take a holistic, person-centred approach, identifying barriers to independence and working with residents to develop practical, sustainable solutions. The role involves assessing applications for discretionary financial assistance, supporting residents to maximise household income, improve budgeting skills, access employment opportunities and sustain suitable accommodation. Key Responsibilities Assess residents' financial, housing and personal circumstances. Provide advice and guidance on: Universal Credit Housing Benefit Council Tax Support Housing Payments and discretionary funding Develop personalised support plans and agree realistic outcomes with residents. Support residents with budgeting, debt management and improving financial resilience. Identify employment, training and housing options that promote long-term independence. Make decisions regarding discretionary financial assistance and other available funding streams. Conduct resident interviews, home visits and advocacy where required. Work collaboratively with partner agencies including: DWP Jobcentre Plus Adult Social Care Health services Registered providers and landlords Voluntary and community organisations Signpost and refer residents to specialist support services. Maintain accurate case records and monitor progress through to successful case closure. Contribute to service improvements and best practice across the team. About You We are looking for someone who has: Essential Experience Experience working in welfare benefits, welfare reform, housing support, homelessness prevention or a similar resident-focused service. Experience supporting vulnerable or distressed residents. Experience developing practical solutions that improve residents' circumstances and outcomes. Knowledge of poverty, debt and the barriers faced by individuals experiencing financial hardship. Experience maintaining accurate case records and managing a varied caseload. Essential Knowledge Strong understanding of Universal Credit and welfare benefits. Knowledge of Housing Benefit and Council Tax Support. Understanding of housing options, homelessness prevention and financial inclusion approaches. Awareness of the relationship between housing stability, employment, health and wellbeing. Ability to interpret legislation, policy and guidance and apply it in practice. Essential Skills Excellent communication and interpersonal skills. Ability to build positive relationships with residents and partner agencies. Strong interviewing, assessment and problem-solving skills. Ability to manage sensitive and sometimes challenging conversations with empathy and professionalism. Good IT skills, including use of case management systems and Microsoft Office applications. Ability to work independently while contributing effectively as part of a team. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Asset and Compliance Data Support Officer Location: Frogmore Complex, SW18 1EY (Hybrid Working - 2 days per week in the office) Rate: £20.76 PAYE / £27.07 Umbrella Contract: 3 months (possibility of extension) Hours: Mon-Fri, 36 hours Start Date: September 2026 DBS Requirement: Basic DBS About the Role An exciting opportunity has arisen for an experienced and detail-focused Asset and Compliance Data Support Officer to join a busy Housing Management team within a leading London local authority. Reporting to the Asset and Compliance Data Manager, you will play a key role in supporting the delivery of the council's asset management and compliance programmes. The post will focus on data collection, analysis, reporting, and maintaining high-quality asset and compliance information to support strategic decision-making and service improvement. This is an excellent opportunity for a candidate with strong analytical skills, excellent attention to detail, and experience working with large datasets within housing, local government, or a similar regulated environment. Key Responsibilities Support the administration and delivery of the residential stock condition survey programme. Allocate survey work to contractors and external surveyors and coordinate access arrangements with residents. Analyse and monitor housing asset data to identify compliance issues, HHSRS hazards, and non-decent home components. Produce performance reports and exception reporting to support operational and strategic decision-making. Maintain and update databases, records, filing systems, and asset information. Assist with statutory returns, housing activity reports, and performance monitoring. Support asset management projects, housing improvement initiatives, and transformation programmes. Liaise with internal teams, contractors, residents, and external stakeholders to ensure effective service delivery. About You We are looking for candidates who can demonstrate: Essential Knowledge & Experience Knowledge of data governance and data quality management. Experience analysing complex datasets to support decision-making and organisational development. Strong understanding of data security and GDPR principles. Experience of maintaining accurate records and performance data. Ability to work effectively within a team environment. Strong organisational skills with the ability to prioritise workloads and meet deadlines.Desirable Experience Experience working within local government, social housing, or a similar public sector environment. Understanding of housing compliance, asset management, Decent Homes standards, or housing regulations. Awareness of housing policy and local authority service delivery.Skills Required Excellent IT skills, including Microsoft Office and Outlook. Experience using reporting and data analysis tools, with Power BI highly desirable. Ability to analyse information and present findings to a variety of audiences. Strong customer service and resident liaison skills. Excellent written and verbal communication skills. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Hourly rate: £18.92 PAYE / £25.03 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We are seeking a proactive and customer-focused Repairs Customer Resolution Officer to join our Property Services team. In this key role, you will help ensure residents receive an excellent repairs and maintenance service by managing complex repairs cases, supporting complaint resolution, and acting as a vital link between customers, contractors, and internal teams. Working within a fast-paced housing environment, you will investigate and manage repairs and disrepair cases, coordinate stakeholders, monitor contractor performance, and ensure customer issues are resolved efficiently and professionally. Key Responsibilities Manage complex repairs and disrepair case investigations from initial enquiry through to resolution. Provide high-quality customer service and case management support. Liaise with residents, contractors, surveyors, tenancy teams, and other stakeholders to ensure timely completion of repairs. Investigate, manage, and resolve customer complaints in line with policy and service standards. Monitor and track outstanding repairs and works orders to ensure service level agreements are met. Analyse trends and performance data to support continuous service improvement. Ensure compliance with health and safety legislation and organisational policies. Review contractor performance, invoices, and valuations to ensure quality and value for money. About You We are looking for a motivated individual with a strong background in repairs, housing, and customer resolution. Essential Experience Experience working within responsive repairs, property maintenance, or social housing. Proven experience handling customer complaints and delivering successful complaint resolution. Experience working in a customer service-focused environment. Experience building effective relationships with contractors, customers, and internal stakeholders. Experience working within a fast-paced team environment. Experience using Microsoft Word and Excel.Essential Skills Strong knowledge of responsive repairs and property maintenance processes. Excellent customer service and communication skills. Ability to manage competing priorities and work under pressure. Strong problem-solving and decision-making skills. Ability to influence outcomes and drive repairs through to resolution. Good analytical and reporting capabilities. Strong IT skills and attention to detail. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

ASB Officer Pay: £23.16 PAYE or £29.49 Umbrella per hour Job Type: Temporary (2-3 months) Location: Sutton SM6 (office based and site visits)We are currently recruiting for an experienced ASB Officer to join a housing provider on a short-term contract. This is a specialist role focusing on complex Anti-Social Behaviour (ASB) and tenancy enforcement cases. Please note: Proven experience as an ASB Officer is essential for this position. Day-to-Day Responsibilities Lead and manage complex ASB and tenancy enforcement cases from investigation through to resolution Prepare and present legal cases, including evidence gathering, witness statements, and court documentation Represent the organisation in court proceedings, acting as a professional witness when required Investigate and act on tenancy fraud and serious breaches of tenancy agreements Provide expert advice and guidance to housing teams on ASB case management Work closely with police, local authorities, and partner agencies to resolve cases effectively Ensure all enforcement activities comply with current legislation and best practice Support teams with training and knowledge sharing on ASB processes and proceduresRequired Skills & Experience Proven experience working as an ASB Officer (essential) Strong background managing complex ASB and housing enforcement cases Experience preparing and presenting cases in court Sound knowledge of tenancy law, ASB legislation, and enforcement procedures Excellent communication, negotiation, and stakeholder management skills Ability to work independently and manage a high-risk caseload Full driving licence and access to a vehicle highly desirableTo apply for the ASB Officer position, please submit your CV for consideration

Sheltered Houisng Officer This is a temp to perm opportunity for the right candidate. Temp for 12 weeks initially. About the Role: We’re looking for a compassionate and proactive Sheltered housing officer to work at a retirment complex close to the Sutton area. In this rewarding role, you’ll deliver a person-centred service to older people , helping them live independently and safely within their communities. You’ll be responsible for the day-to-day running of the scheme, working collaboratively with colleagues to ensure a high-quality, responsive service. From managing health and safety to supporting social engagement, you’ll play a vital role in creating a safe, welcoming, and inclusive environment. Key Responsibilities: • Manage the day-to-day operations of the scheme, • Support residents with tenancy plans and scheme inductions, • Assess and manage risks including fire safety and health & safety, • Maintain accurate records and uphold scheme security, • Report and follow up on repairs, prioritising safety-related issues, • Facilitate social interaction and communal activities, • Assist in resident selection and allocation, • Maintain professional boundaries and ensure safeguarding protocols are followed What is on offer: • A positive, inclusive workplace where your voice matters, • Opportunities for professional development and career progression., • The chance to make a real impact in people’s lives every single day This role is being offered on a full-time basis working 36 hours per week. About the Candidate: You’ll be someone who thrives in a people-focused environment and is passionate about supporting older individuals to live independently. • Strong problem-solving and decision-making skills., • Experience supporting older or vulnerble people in a social housing setting., • Knowledge of welfare benefits and housing management. (Desirable), • Confidence working with statutory and voluntary agencies., • Experience in advocacy and partnership working. Please apply now for immediate consideration

Income Recovery Officer Working Pattern: Hybrid – 2 days per week in the office We are currently recruiting for a Complex Income Recovery Officer to join a busy Rents Team in South-West London. This is an excellent opportunity for an experienced Housing Income Officer, Income Recovery Officer, Rent Recovery Officer or Housing Officer with strong experience managing complex rent arrears and debt recovery cases. The Role You will be responsible for managing a caseload of customers with complex rent arrears and financial circumstances, working proactively to understand the causes of arrears and identify sustainable solutions. Key responsibilities will include: • Managing complex rent arrears and income recovery cases, including former tenancy arrears, • Working with customers to identify barriers to payment and agree appropriate repayment solutions, • Taking appropriate action to recover outstanding rent and reduce arrears, • Preparing legal documentation and progressing cases through possession proceedings, • Representing cases at court and attending possession hearings where required, • Managing sensitive and challenging customer situations professionally and effectively, • Working closely with solicitors and other internal and external stakeholders, • Providing advice and support around welfare benefits and customers' ability to pay, • Supporting tenancy sustainment and seeking positive outcomes for customers wherever possible, • Maintaining accurate case records and ensuring recovery action is progressed in line with relevant policies and procedures About You We are looking for someone with previous experience in social housing income recovery, rent arrears or debt recovery. You will have: • Experience managing complex rent arrears cases, • Knowledge of housing income recovery and possession procedures, • Experience preparing legal documentation and attending court proceedings (Essential), • A good understanding of welfare benefits, • Experience dealing with vulnerable customers and sensitive situations, • Strong communication, negotiation and problem-solving skills, • The ability to manage a busy caseload and work effectively with a range of stakeholders, • A customer-focused but proactive approach to income recovery If you have experience as an Income Recovery Officer, Housing Income Officer, Rent Recovery Officer, Housing Officer or similar, and are looking for your next opportunity, we would be keen to hear from you. Apply now for immediate consideration

Housing Officer Pay: £23.30 Umbrella / £18.39 PAYE Location: Morden, London (SM4 5BE) Working Pattern: Hybrid (3 days office/site, 2 days home working) The Role We're looking for a customer-focused Housing Officer to provide an excellent housing management and resident support service. Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively. This is a varied and rewarding position where no two days are the same. One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events. Key Responsibilities Support residents with tenancy, housing, and neighbourhood-related enquiries. Carry out sign-ups, resident onboarding, and customer needs assessments. Assist with property handovers and regeneration projects. Manage and resolve customer complaints and complex cases. Provide practical support to vulnerable residents and signpost to relevant services. Coordinate responses between housing, repairs, customer service, and neighbourhood teams. Keep residents informed during service disruptions and improvement works. Organise and attend resident meetings, estate visits, and community events. Build positive relationships with residents and other stakeholders. Maintain accurate records and ensure excellent customer service standards are met.About You Experience in a Housing Officer, Tenancy Officer, Resident Liaison Officer, Neighbourhood Officer, or similar role. Strong customer service and complaint-handling skills. Experience supporting vulnerable customers and managing sensitive situations. Excellent communication and relationship-building abilities. Organised, proactive, and able to manage a varied caseload. Committed to delivering positive outcomes for residents and communities.To apply for the Housing Officer position, please submit your CV detailing your relevant experience

We are seeking an experienced Resident Liaison Officer (RLO) to join a growing construction team. The successful candidate will act as the key point of contact between residents, clients, and site teams, ensuring excellent customer service throughout the delivery of planned works, refurbishment, maintenance, and construction projects. Applicants must have a full UK driving licence and access to a vehicle and possess a minimum of 3 years' experience working as a Resident Liaison Officer within the construction, social housing, or planned maintenance sector. Key Responsibilities • Serve as the primary liaison between residents and the construction project team., • Build and maintain positive relationships with tenants, residents, housing officers, and stakeholders., • Conduct resident consultations prior to works commencing., • Keep residents informed of project timelines, disruptions, access requirements, and progress updates., • Arrange and attend tenant meetings, site visits, and drop-in sessions., • Resolve complaints and enquiries promptly and professionally., • Manage vulnerable resident cases, escalating concerns where necessary., • Record and maintain accurate resident communications and project records., • Produce reports on customer satisfaction, complaints, and resident engagement activities., • Support site managers in achieving project deadlines while maintaining excellent customer service standards., • Carry out property visits before, during, and after works to ensure resident satisfaction., • Ensure compliance with company procedures, health & safety regulations, and client requirements. Essential Requirements • Minimum 3 years' experience as a Resident Liaison Officer within construction, social housing, decarbonisation, planned maintenance, refurbishment, or regeneration projects., • Full UK Driving Licence and willingness to travel between sites., • Strong customer service and stakeholder management skills., • Excellent verbal and written communication skills., • Ability to handle complaints and resolve issues effectively., • Experience engaging with diverse communities and vulnerable residents., • Strong organisational and administrative skills., • Proficient in Microsoft Office (Word, Excel, Outlook)., • Ability to work independently and as part of a wider project team. Desirable • Experience working on social housing projects., • Knowledge of planned maintenance, retrofit, EWI, kitchen and bathroom programmes., • CSCS Card., • Knowledge of housing sector regulations and resident engagement best practices

Senior Contact Centre officer Location: Southwest London Working Pattern: Hybrid Salary: 33,000 - 36,000 Contract: Permanent, Full-time About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Senior Contact Centre Officer to join their Property Services team. We are looking for an experienced, confident and customer-focused individual to take responsibility for the day-to-day operation of the Contact Centre, while also providing guidance and support to a team of three Contact Centre Officers. This is a hands-on, frontline role. You will continue to handle customer enquiries and support residents directly, while overseeing workloads, quality, performance and service standards across the team. The successful candidate will be proactive, organised and solution-focused, with strong experience in customer service and contact centre environments. They will be confident using their own initiative, supporting colleagues and taking ownership of complex customer issues. Key Responsibilities • Take day-to-day responsibility for the Contact Centre service, overseeing workloads and ensuring calls, emails and customer enquiries are dealt with efficiently, professionally and within agreed timescales., • Provide day-to-day guidance, support and direction to three Contact Centre Officers, helping colleagues manage their workloads, develop their customer service skills and maintain high service standards., • Act as an escalation point for complex, sensitive or challenging customer enquiries, supporting colleagues to resolve issues while ensuring residents receive clear, professional and empathetic communication., • Handle high volumes of calls and customer enquiries, ensuring repairs and property-related enquiries are accurately recorded, appropriately triaged and progressed., • Monitor team performance against KPIs, SLAs, first-contact resolution and customer satisfaction targets, identifying areas for improvement and supporting the team to achieve required standards., • Review customer interactions and provide constructive feedback, coaching and support where required, helping to maintain consistency and quality across the Contact Centre., • Monitor shared inboxes and communication channels, ensuring enquiries are allocated appropriately and responded to within agreed timescales., • Support the coordination and progression of repairs by working closely with residents, contractors, surveyors and the wider Property Services team, while identifying and escalating service failures or delays., • Identify recurring issues, customer concerns and opportunities for service improvement, providing feedback to management and contributing to improvements in the resident experience., • Support vulnerable residents and ensure safeguarding, welfare and emergency concerns are identified and escalated appropriately, while maintaining confidentiality and professionalism., • Provide support and administrative cover for Damp & Mould cases, ensuring reports are accurately recorded and referred to the appropriate team, and assist with complaints, service improvements and performance reporting., • Build strong working relationships with residents, colleagues, contractors and internal teams, providing additional support to the wider Property Services function when required. About You We are looking for an experienced customer service or contact centre professional who is ready to take the next step in their career and provide day-to-day leadership to a small team. You will ideally have: • Strong experience in a contact centre or high-volume customer service environment, with excellent telephone and communication skills., • Experience within social housing, housing repairs, property services or a similar environment is highly desirable, with a good understanding of the customer journey., • Previous experience supervising, mentoring or supporting customer service colleagues, with the confidence to provide guidance, feedback and day-to-day direction., • Experience working to KPIs, SLAs and customer satisfaction targets, with the ability to monitor performance and identify opportunities for improvement., • Experience handling complex, challenging or escalated customer enquiries, with a calm, professional and empathetic approach., • Strong organisational and time-management skills, with the ability to prioritise workloads, manage competing demands and support others in a busy environment., • Strong IT and CRM/customer management system experience, with excellent attention to detail and accurate record keeping., • The confidence to make decisions, use initiative and take ownership of customer issues, together with a proactive approach to problem-solving and service improvement., • The ability to build strong working relationships with residents, colleagues, contractors and internal teams while maintaining a consistently high standard of customer service. Why Join? This is an excellent opportunity for an experienced Contact Centre Officer or Senior Customer Service professional to take on a hands-on senior position within a leading community housing provider. You will have responsibility for supporting a small team while remaining actively involved in frontline customer service. This is a key role in ensuring residents receive a consistent, responsive and high-quality service. If you are an experienced customer service professional who enjoys supporting others, solving problems and taking ownership, we would love to hear from you. Apply now to find out more about this Senior Contact Centre Officer opportunity

Housing Officer: Tenancy & ASB Specialist known internally as a Local Housing Manager Location: Clapham Park, SW2 4AX Salary Banding: £41,237 - £43,406 This role We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. The patch is predominantly in Southwark but includes parts of Lambeth and Lewisham. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents. You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: Essential car user Experience of working in a social housing setting is essential Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: Email

Job Title: Senior Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Daily rate: £190.23 PAYE / £253.08 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We're looking for an experienced Senior Repairs Customer Resolution Officer to join our Property Services team and play a key role in delivering outstanding customer outcomes across our repairs service. This is an excellent opportunity for someone with a strong background in repairs, complaints resolution and customer service within social housing, who has experience supervising or coordinating colleagues and enjoys leading by example. You'll manage complex customer cases, support disrepair investigations, oversee complaint responses, and act as a key link between operational teams, contractors and residents. You'll also provide day-to-day leadership, support and guidance to a small team, helping to drive performance and excellent customer service standards. Key Responsibilities Investigate and manage complex repairs, complaints and customer resolution cases. Support disrepair and ADR case management, ensuring information is accurate and complete. Act as a point of escalation for challenging customer issues and complaints. Coordinate and supervise the work of Repairs Services Officers and Technical Administration colleagues. Conduct one-to-ones, team meetings and performance discussions. Monitor workloads, targets and service delivery standards. Liaise with contractors, surveyors, housing teams and other stakeholders to ensure repairs are completed efficiently. Identify trends, service improvements and opportunities to enhance customer satisfaction. Ensure compliance with complaint handling requirements, policies and Ombudsman expectations. Deliver a customer-focused approach that resolves issues quickly and effectively.About You We're looking for someone who can combine technical repairs knowledge with exceptional customer service and complaint resolution skills. Essential Experience Experience working within a responsive repairs or property maintenance environment, ideally within social housing. Strong experience managing and resolving customer complaints and escalated cases. Experience in a team leader, senior officer, supervisory or coordinator role with responsibility for supporting and guiding colleagues. Experience working with residents and customers in a customer-focused environment. Experience building effective relationships with contractors and internal stakeholders. Experience analysing information, solving problems and making sound decisions. Good working knowledge of Microsoft Office applications, including Word and Excel.Essential Skills Excellent customer service and communication skills. Strong complaint investigation and resolution capability. Ability to influence, challenge and drive positive outcomes. Excellent organisational and prioritisation skills. Ability to work under pressure and manage competing demands. Strong attention to detail and record-keeping skills. Ability to support, motivate and coordinate the work of others. A collaborative approach and commitment to delivering excellent resident outcomes. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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