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\n Development Officer \n Watford \n Salary: £30,000 – £35,000 \n Permanent, 37 hours per week \n \n The Vacancy \n \n We are recruiting a Development Officer to join our Land & New Business team within the Development Directorate. This is an exciting opportunity to join a newly formed organisation with strong development ambitions. \n \n Introduction to the role \n \n At Chime Housing we provide vital services that help people to live better lives. Our Development Directorate plays a key role in delivering new, high-quality homes for rent and sale across our communities. \n \n Role purpose \n \n We’re looking for an enthusiastic andmotivated Development Officer to provide support in the acquisition, feasibility and planning approval process for new build homes. \n \n The successful candidate will be responsible for generating new business and contributing to the growth objectives of the Chime Housing Business plan. \n \n What’s the role? \n \n Key Accountabilities: \n \n\n • Assist with leading in the delivery of new homes, including taking leadership activities in certain tasks, with the support of senior staff.\n, • Assist the Land & Partnerships Team Manager with project work in relation to the delivery of new homes\n, • Manage and brief consultants and Joint Venture partners throughout development projects ensuring that agreed standards are met, that Chime Housing complies with all necessary legislation, and that value for money is achieved.\n, • Provide support to the Development Directorate, in the delivery of new homes, property disposal and new business opportunities.\n, • Carry out scheme appraisals, ensuring compliance with parameters and key metrics.\n, • Working collaboratively with Delivery, Sales and Aftercare at all stages, to prioritise the needs of customers and residents.\n\n \n What are we looking for? \n \n Essential: \n \n\n • Experience in land, new business or development\n, • Confident using Microsoft 365 applications, including SharePoint\n, • Positive and adaptable, with a willingness to learn\n, • Self-motivated, organised and reliable\n, • Full UK driving licence and access to a car\n\n \n Desirable: \n \n\n • Relevant professional qualification e.g. RICS, CIH, CIoB and/or evidence of continuous professional development.\n, • Degree level education or equivalent through relevant training and/or experience.\n, • Experience appraising schemes using financial feasibility applications\n\n \n What can we offer you? \n \n\n • 28 days’ annual leave (pro rata)\n, • Employer pension contribution of up to 11%\n, • Development opportunities\n, • Comprehensive employee rewards scheme\n\n \n How we work \n \n We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. \n \n How to apply \n \n If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV. \n \n Closing date: 23rd August 2026 \n Interviews: To be confirmed \n (Please note we reserve the right to close the vacancy early if we receive a large response.)

Housing Options OfficerRickmansworth, HertfordshireAbout UsThree Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood, a short drive away.At a glance- 700 historic assets and 22 conservation areas, with 77% of the district in the Green Belt- 1,914 NNDR registered businesses with the economy providing 39,000 jobs- Very low crime rate- The district ranks highly for business registrations and start-ups, with a highly skilled and trained workforce and high employment levels, with GVA and weekly earnings above averageWe’re proud that so many people choose to live, work and visit here, and even prouder that our brilliant team loves working here too! In our latest staff survey, 88% said they find their work fulfilling and rewarding, over 90% said they can rely on their colleagues, and nearly 90% felt they have meaningful goals to aim for.We are now looking for a Housing Options Officer to join us on a full-time basis, working 37 hours per week on a 22 month fixed-term contract.The Benefits- Salary of £35,479 - £37,408 per annum- 29 days’ holiday per annum, rising to 31 days- Generous employer pension contribution- Life assurance- Flexible working- Career development opportunities- Free on-site parking- Cycle-to-work scheme- Discounted leisure centre membership- Employee volunteering schemes- Access to discounted activities and days outThis is an exciting opportunity for an experienced customer service or housing professional to join our supportive and forward-thinking local authority.You'll step into a truly rewarding role where every day presents the chance to change lives, empower individuals and families to overcome challenging circumstances and help them to secure brighter, more stable futures.And, just as you support those most in need, we will support you with an exceptional benefits package that reflects the value we place on your wellbeing, development and long-term success.The RoleAs a Housing Options Officer, you will provide high-quality housing advice and homelessness prevention services to individuals and families across the borough.Helping customers understand their options and access the support they need, you will oversee a diverse caseload. You will investigate housing circumstances, provide professional advice in line with current legislation and Council policy, and take proactive steps to prevent or relieve homelessness through tailored housing solutions.You will also work closely with partner agencies and internal Council teams to deliver an integrated service, developing personalised housing plans and supporting customers to achieve sustainable housing outcomes.Additionally, you will:- Support customers to use the Home Connections online application system- Attend rough sleeper sightings to provide advice and assistance- Assist eligible customers with applications to the Rent Deposit Guarantee Scheme- Refer customers to Children's Services and other appropriate support organisations- Carry out home visits where requiredAbout YouTo be considered as a Housing Options Officer, you will need:- Experience in a customer service and/or housing environment- Experience of effective partnership working that has delivered positive outcomes- The ability to manage a varied caseload involving detailed and complex investigations- Excellent verbal and written communication skills- Strong negotiation and problem-solving skills- The ability to deal sensitively, professionally and confidentially with members of the public- An understanding of equality and diversity issues and experience applying them in practice- Strong IT skills, including Microsoft Office- At a minimum, GCSEs (or equivalent), including English and Maths- A full, current driving licence and access to your own transportA DBS check will be carried out for this post.The closing date for this role is 1st September 2026.Other organisations may call this role Housing Officer, Housing Advice Officer, Housing Solutions Officer, Homelessness Prevention Officer, Homelessness Officer, Housing Support Officer, Housing Caseworker, Housing Adviser, or Tenancy Support Officer.Webrecruit and Three Rivers District Council are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you want to join us as our Housing Options Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Resident Liaison Officer (RLO) \n Location: North West London \n Driving license required. \n \n Summary of position: \n \n To provide a single point of contact for residents by delivering the best operational service whilst we maintain or improve their homes. The resident’s full involvement in the decision-making process is key and as a Greyline RLO you will ensure the resident is engaged and able to make informed decisions during the process. \n \n Primary and general responsibilities \n \n\n • To contact/meet residents prior to Greyline carrying out works to ensure that the residents are fully aware of the works due to be carried out and the timescales involved in completing the works.\n, • Manage appointments, generate, and distribute letters and attend surveys.\n, • Compile resident and household profiles of specific works to be carried out with minimal disruption.\n, • Maintain the highest levels of customer care with residents whose homes are due to have work carried out, being their first point of contact.\n, • Regularly liaise with site teams to keep residents informed of progress and any relevant updates.\n, • Register complaints in line with Greyline’s reporting procedures ensuring complaints are investigated and resolved quickly.\n, • Schedule appointments for follow on work if needed ensuring that it is completed to the resident’s satisfaction.\n, • Ensure compliance and adherence with Oneserve IT workflow management system on managing works orders.\n, • Attend monthly contract meetings and support associated reporting requirements.\n, • Ensure resident satisfaction surveys are carried out and surveys are reviewed for trends and improvements.\n, • Hold meet the contractor meetings, resident surgeries and attend resident association meetings as required.\n, • Contribute ideas any suggestions that may enable Greyline to provide a better service.\n, • Act as an ambassador for Greyline always.\n, • To update information on specific work trackers in line with clients requirements\n\n \n Personal Specification \n \n Knowledge & Experience \n\n • Demonstratable knowledge of delivering high levels of customer service and customer satisfaction.\n, • Understanding of planned and reactive maintenance services.\n, • Social housing working experience, contractor, or Client employment.\n, • Understanding and experience in the delivery of the RLO role and activities.\n\n \n Qualities & Attitude \n\n • Flexibility, good interpersonal skills, approachable, ability to work on own initiative\n, • Ensure the resident is engaged and informed.\n, • Internal and external customer focus.\n, • Planning and organising skills to efficiently manage workload.\n, • Strive for continuous improvement.\n, • Excellent Communication with a positive approach.\n, • Integrity and Honesty.\n, • Problem solving.\n\n \n Qualifications & Training \n\n • Full clean driving license.\n, • DBS check required.\n, • First Aid Certificate (desirable)\n\n \n

Customer Liaison Officer \n Location: Harrow \n Contract: Full-Time | Permanent \n Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm \n About Our Client \n Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. \n With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. \n Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. \n Overview of the Role \n As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. \n Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. \n Key Responsibilities \n\n • Provide consultation and support to residents before, during, and after works are completed.\n, • Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle.\n, • Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented.\n, • Maintain resident information securely in accordance with GDPR and data protection requirements.\n, • Respond promptly and professionally to resident enquiries, concerns, and complaints.\n, • Manage the resident engagement process in line with client and project requirements.\n, • Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams.\n, • Organise and attend resident consultation events, information sessions, and one-to-one meetings.\n, • Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required.\n, • Complete resident profiling to support effective project planning and communication.\n, • Coordinate access arrangements and schedule appointments with residents.\n, • Prepare and distribute resident communication packs for new projects.\n, • Support social value initiatives by identifying and participating in community engagement activities and local events.\n\n \n Skills & Experience \n Essential \n\n • Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector.\n, • Full UK Driving Licence.\n, • GCSEs (or equivalent) including English and Maths.\n, • Excellent organisational skills with the ability to manage a varied workload.\n, • Strong customer service and communication skills.\n, • Good understanding of construction site health and safety practices.\n, • Ability to build positive relationships with residents and stakeholders at all levels.\n\n \n Desirable \n\n • Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes.\n, • Knowledge of retrofit or decarbonisation projects.\n, • Experience supporting community engagement or social value initiatives.\n\n \n What's on Offer \n\n • Competitive salary with car allowance.\n, • Enhanced pension contributions.\n, • Healthcare cash plan.\n, • Enhanced maternity benefits.\n, • Employee Assistance Programme.\n, • Ongoing training and continuous professional development opportunities.\n, • Excellent career progression within a growing organisation.\n\n \n Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Housing and Resident Engagement OfficerWatford, HertfordshireFull-timeUp to £33,000~ + BenefitsAre you passionate about delivering excellent resident services and creating positive communities?Sellick Partnership is collaborating with a growing housing and support provider seeking a proactive Housing & Resident Engagement Officer to join their teamThis is a varied and rewarding role where you'll act as the key link between residents, housing teams and support providers, ensuring residents feel heard, supported and engaged.As a Housing and Resident Engagement Officer your role will involve: Building positive relationships with residents across a portfolio of housing servicesCoordinating resident engagement activities, meetings and forumsManaging complaints and compliments through to resolutionResponding to reports of anti-social behaviour and working towards effective outcomesSupporting tenancy management activity, including warnings and possession processesProducing resident communications, newsletters and engagement materialsWorking closely with care providers, local authorities and partner agenciesMaintaining accurate housing records and resident informationAnalysing resident feedback and performance data to identify service improvementsAbout you:Experience within supported housing or working with vulnerable tenantsKnowledge of housing legislation and tenancy lawWhat's on Offer at this Housing organisation: Opportunity to make a genuine impact on resident experienceDiverse role combining engagement, housing and community-focused responsibilitiesSupportive and collaborative working environmentCareer development opportunities within a growing organisationThis opportunity would suit an experienced Housing Officer, Scheme Manager, Supported Housing Officer or Resident Services professional looking for a role with a broad remit across community engagement, tenancy support and resident wellbeing.If you are interested in working as Housing and Resident Liaison Officer, please click 'apply now.' For a confidential discussion, please contact Ebony Simpson at Sellick Partnership in the Derby Office today.Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.TPBN1_UKTJ

New Build Aftercare Officer (18-month Fixed Term Contract)Salary: £26,650 - £30,000 \n Watford (Hybrid Working: 2-3 days in the office weekly) \n Full Time, 37 hours per week \n The Vacancy\n We are a Community Gateway housing association based in Watford, with over 13,500 homes across Hertfordshire and the surrounding areas. \n \n We are committed to providing high-quality homes and delivering excellent customer experiences \n By listening and learning from our residents, we are driven by what matters most, making improvements that truly make a difference to people’s lives. We’re looking for a dynamic Aftercare Officer to join our Quality and Aftercare team and play an important role in providing outstanding customer care to customers in our new build homes. Introduction to the role\n You will be involved with every aspect of post-occupancy support, from coordinating repairs and inspections to resolving issues quickly and keeping customers fully informed throughout their journey. This is not just a desk-based role – you will be out and about visiting new sites and customers as well! \n This is your chance to make an impact and be part of the development of brand-new homes in Hertfordshire, Buckinghamshire and N.W London Role purpose\n Reporting to the Aftercare Manager, you will work alongside a high-performing team responsible delivering an excellent aftercare service to internal teams and customers, ensuring effective handovers and resolution of defects following the completion of new build homes. What’s the role?\n Key Accountabilities: \n\n • Support the delivery and handover of new homes, ensuring all required documentation and data is in place\n, • Act as a key point of contact for customer, contractor and developer queries relating to defects and aftercare\n, • Participate in handover and void inspections, recording property condition and maintaining accurate records\n, • Deliver home demonstrations to ensure customers understand their home and services within their home (i.e. Heating)\n, • Manage defects from initial report through to resolution, ensuring works are completed within agreed timescales\n, • Support the handling of complaints, dissatisfaction and defect-related service requests\n, • Assist with customer satisfaction surveys and use feedback to improve services\n, • Contribute to reporting and data analysis within the Aftercare function\n\n What are we looking for?\n Essential: \n\n • Experience of working in a similar role in a customer-facing environment (preferably in housing or construction)\n, • Good working knowledge of Microsoft Office packages\n, • Ability to adapt positively to change\n, • A proactive problem-solver who thrives in a fast-paced environment.\n, • Strong organisational skills and excellent attention to detail\n, • Full driving licence and access to a vehicle for business use\n\n \n Desirable: \n\n • Qualification in Customer Service, Construction or Housing Practice, or the willingness to work towards one\n, • Experience managing the full defect lifecycle through to end of defects ideally within the developer or housebuilding industry\n, • Familiarity with liaising with third parties, including Employers Agents, Managing Agents and Developers\n, • Use of a CRM system\nWhat can we offer you?\n\n, • 28 days’ annual leave (pro rata)\n, • Employer pension contribution of up to 11%\n, • Development opportunities\n, • Comprehensive employee rewards scheme\nHow we work\n We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply\n If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV. \n \n Closing date: 1st September 2026 \n Interviews: week commencing 7th September 2026 (Please note we reserve the right to close the vacancy early if we receive a large response.)

Role title : Senior Finance Officer (Housing Revenue Account)Location : Hybrid, London Borough of Harrow Forward Drive, Harrow, HA3 8NTContract : 6 monthsRate : £400 per day (Umbrella)About the Role:London Borough of Harrow is seeking an experienced Senior Finance Officer to provide expert financial analysis and business partnering support to the Council's Housing Revenue Account (HRA). This is an exciting opportunity to play a key role in ensuring the financial sustainability of housing services while supporting strategic decision-making that directly impacts tenants and the Council's long-term housing delivery objectives.Working closely with senior stakeholders, you will be responsible for delivering high-quality financial advice, ensuring compliance with statutory and regulatory requirements, and supporting the effective management of housing income streams, including rent and service charge setting.Key Responsibilities: Provide expert financial analysis and business partnering support across the Housing Revenue Account.Lead and support the annual rent and service charge setting process, ensuring compliance with relevant legislation and guidance.Deliver accurate financial forecasting, budgeting, and monitoring for housing services.Support strategic financial planning and contribute to long-term housing delivery and investment programmes.Prepare and present financial reports, business cases, and recommendations to senior management and key stakeholders.Ensure robust financial controls and compliance with statutory, regulatory, and corporate requirements.Analyse complex financial data and provide insightful recommendations to support operational and strategic decision-making.Work collaboratively with service managers to improve financial performance and income sustainability.Requirements: Proven experience working within a local authority finance environment, ideally supporting a Housing Revenue Account (HRA).Strong knowledge of HRA accounting, rent setting, service charges, and housing finance regulations.Experience providing business partnering support to senior stakeholders.Excellent budgeting, forecasting, and financial analysis skills.Strong understanding of local government finance and statutory reporting requirements.Ability to communicate complex financial information clearly to both finance and non-finance audiences.Qualified, part-qualified, or qualified by experience accountant (CIPFA, ACCA, CIMA, ACA desirable).About Us:For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions. We are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big, scary, faceless company; quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'Investor in People,' which is reflected across our business in the length of service and career progression of our employees.Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work, and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station, there are great transport links via the Metropolitan Line, Watford DC Line, and national rail service. It is easily accessible to the M1, M25, and A406.The personal information we have collected from you will be shared with Cifas, who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting www.cifas.org.uk/fpn.TPBN1_UKTJ

Customer Liaison Officer Location: Harrow Contract: Full-Time | Permanent Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities • Provide consultation and support to residents before, during, and after works are completed., • Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle., • Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented., • Maintain resident information securely in accordance with GDPR and data protection requirements., • Respond promptly and professionally to resident enquiries, concerns, and complaints., • Manage the resident engagement process in line with client and project requirements., • Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams., • Organise and attend resident consultation events, information sessions, and one-to-one meetings., • Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required., • Complete resident profiling to support effective project planning and communication., • Coordinate access arrangements and schedule appointments with residents., • Prepare and distribute resident communication packs for new projects., • Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential • Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector., • Full UK Driving Licence., • GCSEs (or equivalent) including English and Maths., • Excellent organisational skills with the ability to manage a varied workload., • Strong customer service and communication skills., • Good understanding of construction site health and safety practices., • Ability to build positive relationships with residents and stakeholders at all levels. Desirable • Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes., • Knowledge of retrofit or decarbonisation projects., • Experience supporting community engagement or social value initiatives. What's on Offer • Competitive salary with car allowance., • Enhanced pension contributions., • Healthcare cash plan., • Enhanced maternity benefits., • Employee Assistance Programme., • Ongoing training and continuous professional development opportunities., • Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

A compassionate Housing & Support Worker is required to support women and children in specialist supported accommodation, providing housing advice, safeguarding, advocacy and person-centred support.If youve also worked in the following roles, wed also like to hear from you: Housing Support Officer,

Remote Senior Housing Benefit Officer needed Paying £30. Manage and support a team responsible for assessing and administering Housing Benefit, Council Tax Support, and social care financial assistance.

Resident Liaison Officer - Social Housing Planned Works Based in Harrow/North West London Full time, permanent £30-34k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Harrow/North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now! TPBN1_UKTJ

Chime Housing in Watford is seeking an Aftercare Officer on a fixed-term contract (18 months) to join the Development Team and support customers through the final stages of their new homes journey. The role reports to the Aftercare Manager and focuses on handovers, defect resolution, data recording,

Job Tittle: Homelessness Prevention & Solutions Support Officer Location: Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract: Temporary - March 2027 Hours: 36 hours per week, Monday to Friday Work Style: Office Based Rate: £16.71 per hour PAYE Pertemps Recruitment Partnership is seeking an experienced Homelessness Prevention & Solutions Support Officer to join the Housing Team at the London Borough of Harrow. This role offers an excellent opportunity to support the delivery of vital homelessness prevention services and ensure residents receive timely, accurate and compassionate guidance. Key Responsibilities: Register new applicants on the relevant housing databases and ensure all required documentation is uploaded and maintained accurately. Act as the first point of telephone contact for individuals seeking housing advice, offering initial guidance and directing them to the appropriate service for further support. Book appointments for Homelessness Prevention & Solutions Officers, including arranging visits outside normal office hours when required. Inform clients straight away if an appointment is delayed or cancelled and rearrange at a time that suits them. Handle challenging situations calmly, including supporting clients who may be distressed, upset or difficult. Manage complaints and provide initial advice to clients about their housing or homelessness applications.Candidate Profile: Experience of dealing with the public on a daily basis, both over the phone and face to face, within a customer focused environment. Background in Housing Experience of working in an office environment, handling a range of different tasks and responsibilities on a daily basis. Able to write clearly, accurately and concisely, producing straightforward and easy to understand information.About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)

Contact Centre Officer Location: South London Working Pattern: Hybrid Salary: 30,000 - 33,000 Contract: Permanent About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Contact Centre Officer to join their Property Services team. We are looking for a confident, customer-focused individual with strong telephone and customer service experience who can thrive in a fast-paced, frontline environment. You will act as a first point of contact for residents, handling a high volume of enquiries, triaging repairs, accurately logging information and ensuring residents receive a professional, responsive and reliable service. The successful candidate will be proactive, organised and solution-focused, with the ability to remain calm when dealing with challenging situations and take ownership of enquiries through to resolution. Key Responsibilities Act as the first point of contact for residents across telephone, email and other communication channels. Handle high volumes of customer enquiries while maintaining a professional and empathetic approach. Accurately record customer contacts, enquiries and repairs on the relevant systems. Triage repairs and ensure enquiries are directed to the appropriate service area. Provide residents with clear advice regarding repairs, responsibilities, timescales and next steps. Resolve enquiries at first point of contact wherever possible. Coordinate appointments between residents, contractors and surveyors. Monitor outstanding repairs and follow up with contractors where required. Keep residents informed of repair progress, delays, appointment changes and expected completion dates. Manage shared inboxes and ensure enquiries are responded to within agreed timescales. Identify and escalate complex cases, complaints, safeguarding concerns and service failures appropriately. Provide support to vulnerable residents and ensure welfare or emergency concerns are escalated promptly. Support the wider Property Services team with administration and customer enquiries. Provide administrative support for Damp & Mould cases, including logging reports and ensuring they are referred to the appropriate team. Maintain accurate records and contribute to performance monitoring and service improvement. About You We are looking for someone who is genuinely passionate about customer service and can demonstrate experience working in a busy, customer-facing environment. You will ideally have: Strong telephone and contact centre experience, including handling high volumes of calls. Experience within social housing, housing repairs, property services or a similar environment is highly desirable. Excellent communication and interpersonal skills. Experience dealing with customers, residents or tenants and understanding the customer journey. Experience working to SLAs and KPIs. Strong organisational and time-management skills. The ability to prioritise your workload and manage multiple enquiries at the same time. Experience dealing with challenging conversations calmly and empathetically. Strong attention to detail and accurate record keeping. Good IT skills and experience using CRM, housing or customer management systems. The ability to work independently, use your own initiative and take ownership of customer enquiries. A proactive, solution-focused approach with a genuine commitment to delivering excellent customer service. Why Join? This is an excellent opportunity to join a leading community housing provider in an important frontline role where you will make a real difference to the experience of residents. You will work closely with residents, contractors, surveyors and internal teams, helping to ensure enquiries and repairs are dealt with efficiently and residents receive clear and consistent communication throughout their journey. If you are confident on the phone, customer-focused, organised and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to find out more about this Contact Centre Officer opportunity

We're looking for a hardworking and resilient Support Worker to join our Homelessness Service located in Brent. No experience or personal care required, just the right values. £30,784.00 per annum, working 40 hours per week. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light CardAll applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. A Support Worker will help to enable vulnerable people with complex support needs to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package. This role will be based at for Pound Lane, which is a high complex needs 24-hour service with same shift pattern. The working pattern for this role is: - 5 days a week, working over a seven day pattern, weekends included. Shift pattern 8am-4am and late shift 1.30pm-9.30pm What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager Oversee the daily running of the service ensuring all health and safety responsibilities are met Raise safeguarding alerts and complete incident reports within specified timeframe Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions Create support/action plans for providing appropriate support based on the assessment and reflecting the services and resources available Support customers to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of living standards Support customers to move on from the service through their identified move on pathway liaising with our Resettlement Officer and Brent Housing team.About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Approachable and open behaviourWhat you'll bring: Desirable: Up to NVQ Level 2/3 or equivalent. About us: We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds

Resident Liaison Officer (RLO) Location: Hillingdon Salary: Up to £36,000 + Car Allowance Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering SHDF (Social Housing Decarbonisation Fund) works across Hillingdon. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while energy efficiency improvements are carried out to occupied properties. Key Responsibilities Act as the primary point of contact for residents throughout the SHDF programme. Book appointments and arrange access to occupied properties. Carry out resident consultations, pre-start visits and property condition surveys where required. Keep residents informed of work schedules, access requirements and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption during works. Support vulnerable residents and ensure individual needs are considered throughout the programme. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident satisfaction and ongoing issues. Deliver a consistently high standard of customer service throughout the project. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on SHDF, retrofit, decarbonisation, planned maintenance or other social housing projects is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Private Sector Housing Officer Hertfordshire £45-£50 an hour 6-month contract Ready for your next challenge in Private Sector Housing? A Council in Hertfordshire are looking for an experienced housing professional to join their Environmental Health team and help deliver a vital frontline service, supporting residents and improving housing standards across the community. As the Interim Private Sector Housing Officer, you'll play a key role in ensuring residents have access to safe, healthy and well-managed homes. Working as part of a supportive team, you'll help deliver a responsive housing service at a busy time following the introduction of the Renters' Rights Act. Key Responsibilities: Investigate housing complaints and carry out HHSRS inspections. Enforce housing legislation through informal and formal action. Inspect private rented properties for compliance with housing standards. Advise tenants, landlords, and other stakeholders. Prepare enforcement notices and maintain accurate case records. Support HMO licensing and regulatory compliance. Work with partners to improve housing conditions and protect residents.About you: The ideal candidate will bring: Experience in Private Sector Housing, Environmental Health, and working in Local Government. Sound knowledge of housing legislation and the HHSRS. Practical experience in carrying out inspections for both disrepair and property licensing Experience in report writing and enforcement of Housing Act 2004. Able to build effective relationships with tenants, landlords, and partners. Well-organised, with the ability to manage a varied caseload and meet deadlines. If you're passionate about improving housing standards and want to make a genuine impact within the community, you can apply using the button below. Alternatively, contact me on (url removed) or (phone number removed)! If this opportunity excites you, don't hesitate to get in touch to discuss similar roles we have in different areas

Development Officer Watford Salary: £30,000 – £35,000 Permanent, 37 hours per week The Vacancy We are recruiting a Development Officer to join our Land & New Business team within the Development Directorate. This is an exciting opportunity to join a newly formed organisation with strong development ambitions. Introduction to the role At Chime Housing we provide vital services that help people to live better lives. Our Development Directorate plays a key role in delivering new, high-quality homes for rent and sale across our communities. Role purpose We’re looking for an enthusiastic andmotivated Development Officer to provide support in the acquisition, feasibility and planning approval process for new build homes. The successful candidate will be responsible for generating new business and contributing to the growth objectives of the Chime Housing Business plan. What’s the role? Key Accountabilities: Assist with leading in the delivery of new homes, including taking leadership activities in certain tasks, with the support of senior staff. Assist the Land & Partnerships Team Manager with project work in relation to the delivery of new homes Manage and brief consultants and Joint Venture partners throughout development projects ensuring that agreed standards are met, that Chime Housing complies with all necessary legislation, and that value for money is achieved. Provide support to the Development Directorate, in the delivery of new homes, property disposal and new business opportunities. Carry out scheme appraisals, ensuring compliance with parameters and key metrics. Working collaboratively with Delivery, Sales and Aftercare at all stages, to prioritise the needs of customers and residents. What are we looking for? Essential: Experience in land, new business or development Confident using Microsoft 365 applications, including SharePoint Positive and adaptable, with a willingness to learn Self-motivated, organised and reliable Full UK driving licence and access to a car Desirable: Relevant professional qualification e.g. RICS, CIH, CIoB and/or evidence of continuous professional development. Degree level education or equivalent through relevant training and/or experience. Experience appraising schemes using financial feasibility applications What can we offer you? 28 days’ annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV. Closing date: 23rd August 2026 Interviews: To be confirmed (Please note we reserve the right to close the vacancy early if we receive a large response.)

Assistant Director of People Watford Salary: £80,000 - £90,000 Permanent 37 hours per week The Vacancy We are looking for a leader who is excited by change and motivated by the opportunity to shape the future of workforce experience across our organisation. Chime Housing is a Community Gateway housing association with over 13,500 homes across Hertfordshire and the surrounding areas. Our core focus is on providing good-quality places to live for lower-income households, and most of our homes are for social and affordable rent. We were formed in June 2026 through the merger of Thrive homes and Watford Community Housing, two well-respected housing associations with shared values, ideas and geography. As a Community Gateway, we’re committed to putting our residents at the heart of everything we do. As well as working closely with residents to make sure, we’re delivering excellent services; we encourage them to become members so they can vote and make decisions which help to shape what we do. Introduction to the role This newly formed role will take responsibility for all People and HR matters across the organisation. As a member of the Leadership Team, you will help us to achieve our strategic aims and objectives by actively contributing to corporate decision-making, policy formulation and business development. You’ll ensure that robust controls are effectively operated across performance management and employee relations while embedding a culture of wellbeing, support and development. Role purpose Reporting to the Chief People & Governance Officer, you will lead a Human Resources team of 10 people, bringing together two teams from legacy organisations, to provide a harmonised and comprehensive service for the entire employee lifecycle. To support engagement and retention, you will form a strong relationship with our Colleague Forum to deliver a competitive colleague reward offer that is externally benchmarked and regularly communicated to new and existing employees. You will support the Group in achieving its corporate diversity and inclusion initiatives, and work with all areas of the business to champion inclusivity and equality. To ensure the standard of the HR service is measured, you will gather and monitor relevant feedback and performance indicators, reporting to key parties and taking remedial action as necessary. What’s the role? Key Accountabilities: • Providing strong strategic and operational leadership and direction to ensure effective and efficient delivery of the full range of services within HR; including business partnering, talent management, organisational development and reward management, • Delivering workplace wellbeing, equity, and staff engagement initiatives, • Leading on structural transformation, workforce planning, and employment policy implementation, • Leading, monitoring and delivering complex projects on time within budget, whilst achieving stated outcomes, • Driving continuous improvement and innovation in HR practices, to influence positive change from all aspects of the employee journey, • Proactively lead and provide solutions to workforce challenges, in accordance with the organisation's strategic aims and objectives What are we looking for? Essential: • CIPD Accreditation (Level 7), • In-depth knowledge of employment legislation including TUPE, • Experience of influencing at a senior level, • Able to think and act independently, • Expertise in workforce equality, employee engagement, and organisational change, • A passion for creating inclusive workplaces where everyone can belong and succeed, • Excellent communication, reporting and stakeholder management skills., • Strong analytical capability, both in budget management and when using data to drive insight and improvement, • Energy and enthusiasm for change, including the opportunity created by merger, • Strong empathy and sensitivity to the needs and experience of both individuals and groups What can we offer you? • 28 days’ annual leave (pro rata), • Employer pension contribution of up to 11%, • Development opportunities, • Comprehensive employee rewards scheme How we work We embrace agile working blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV. Closing date: 16 August 2026 Virtual interview: 21 August 2026 In-person interview: 27 August 2026 (Please note we reserve the right to close the vacancy early if we receive a large response.)

Customer Liaison Officer Location: Harrow Contract: Full-Time | Permanent Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic

New Build Aftercare Officer (18-month Fixed Term Contract) Salary: £26,650 - £30,000 Watford (Hybrid Working: 2-3 days in the office weekly) Full Time, 37 hours per week The Vacancy We are a Community Gateway housing association based in Watford, with over 13,500 homes across Hertfordshire and the surrounding areas. We are committed to providing high-quality homes and delivering excellent customer experiences By listening and learning from our residents, we are driven by what matters most, making improvements that truly make a difference to people’s lives. We’re looking for a dynamic Aftercare Officer to join our Quality and Aftercare team and play an important role in providing outstanding customer care to customers in our new build homes. Introduction to the role You will be involved with every aspect of post-occupancy support, from coordinating repairs and inspections to resolving issues quickly and keeping customers fully informed throughout their journey. This is not just a desk-based role – you will be out and about visiting new sites and customers as well! This is your chance to make an impact and be part of the development of brand-new homes in Hertfordshire, Buckinghamshire and N.W London Role purpose Reporting to the Aftercare Manager, you will work alongside a high-performing team responsible delivering an excellent aftercare service to internal teams and customers, ensuring effective handovers and resolution of defects following the completion of new build homes. What’s the role? Key Accountabilities: • Support the delivery and handover of new homes, ensuring all required documentation and data is in place, • Act as a key point of contact for customer, contractor and developer queries relating to defects and aftercare, • Participate in handover and void inspections, recording property condition and maintaining accurate records, • Deliver home demonstrations to ensure customers understand their home and services within their home (i.e. Heating), • Manage defects from initial report through to resolution, ensuring works are completed within agreed timescales, • Support the handling of complaints, dissatisfaction and defect-related service requests, • Assist with customer satisfaction surveys and use feedback to improve services, • Contribute to reporting and data analysis within the Aftercare function What are we looking for? Essential: • Experience of working in a similar role in a customer-facing environment (preferably in housing or construction), • Good working knowledge of Microsoft Office packages, • Ability to adapt positively to change, • A proactive problem-solver who thrives in a fast-paced environment., • Strong organisational skills and excellent attention to detail, • Full driving licence and access to a vehicle for business use Desirable: • Qualification in Customer Service, Construction or Housing Practice, or the willingness to work towards one, • Experience managing the full defect lifecycle through to end of defects ideally within the developer or housebuilding industry, • Familiarity with liaising with third parties, including Employers Agents, Managing Agents and Developers, • Use of a CRM system What can we offer you? • 28 days’ annual leave (pro rata), • Employer pension contribution of up to 11%, • Development opportunities, • Comprehensive employee rewards scheme How we work We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV. Closing date: 1st September 2026 Interviews: week commencing 7th September 2026 (Please note we reserve the right to close the vacancy early if we receive a large response.)

Emergency Housing Officer Location: HA9 0FJ Wembley Rate of pay: £21.41 PAYE or £28.19 Umbrella per hour Contract: Temporary till end of November About the Role We are looking for an experienced Emergency Housing Officer to manage emergency accommodation placements for households in housing need. The role involves arranging placements, managing tenancy and rent accounts, liaising with accommodation providers, and supporting vulnerable residents. Key Responsibilities Arrange and manage emergency accommodation placements. Create and maintain placements, properties, tenancies, and rent accounts. Process move-ins, move-ons, and accommodation terminations. Prepare and manage housing documentation, including licence agreements and tenancy documents. Monitor rent accounts, arrears, and housing benefit matters. Liaise with landlords, accommodation providers, and internal teams. Handle customer enquiries, complaints, and correspondence. Maintain accurate records and reports. Support vulnerable residents with empathy and professionalism.Essential Requirements Experience Previous experience in Temporary Accommodation, Homelessness, or Housing Needs. Experience supporting vulnerable residents in a customer-facing environment.Systems Knowledge (Essential) Strong working knowledge of: NEC Housing (placements, rent accounts, bookings, property creation) CRM LocataKnowledge Good understanding of housing and homelessness legislation. Knowledge of: Section 188 and Section 193 duties Licence Agreements Non-Secure Tenancies Housing Benefit processesSkills Strong IT skills. Excellent written and verbal communication skills. Good command of the English language. Strong interpersonal skills with empathy, patience, and resilience. Ability to work in a fast-paced environment and manage competing priorities.To apply for the Emergency Housing Officer position, please submit your CV detailing your relevant experience

We are seeking a proactive Housing Solutions Officer to provide specialist housing advice, homelessness prevention, and casework management in line with the Homelessness Reduction Act 2017. This role is critical in supporting residents at risk of homelessness, offering tailored housing solutions, and ensuring compliance with statutory duties. You will work with a diverse caseload, including those facing eviction, domestic abuse survivors, and individuals with complex housing needs, securing long-term sustainable accommodation through prevention, relief, and housing options strategies. Key Responsibilities ·Deliver comprehensive, person-centred housing advice to prevent homelessness. ·Manage a caseload of clients under Part VII of the Housing Act 1996, ensuring decisions comply with the Homelessness Reduction Act 2017. ·Assess applications under the prevention and relief duties, issuing S.184 decision letters where required. ·Identify and address safeguarding concerns, making referrals to support services as necessary. ·Work collaboratively with social services, mental health teams, domestic abuse support agencies, and benefits advisors to assist vulnerable clients. ·Support clients in accessing welfare benefits, discretionary housing payments, and other financial assistance. About You ·Experience working in homelessness prevention, housing options, or housing casework. ·Strong understanding of housing law, Homelessness Reduction Act 2017, and welfare benefits. ·Experience managing complex homelessness and tenancy sustainment cases. ·Excellent communication and negotiation skills to engage with landlords, tenants, and support services. ·Ability to interpret and apply housing legislation to support decision-making. ·Strong problem-solving and case management skills, with experience handling high-volume workloads. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Housing Support Officer - Mobile Position (North London) Location: LB Brent and various sites across North London Rate: £12.71 /hour PAYE | £16.88 hour Umbrella Hours: 40 hours per week Contract: Temp to Perm Must be a driver Are you an experienced Housing Support Officer with strong interpersonal skills and the ability to handle complex tenant needs? We are currently recruiting for a full-time mobile Housing Support Officer to support vulnerable tenants across housing sites in North London. Key Responsibilities: Deliver tailored, person-centred support to residents living in temporary or supported accommodation Carry out regular property visits, welfare checks, and tenancy sustainment interventions Help residents access services for employment, benefits, mental health, and social support De-escalate challenging situations and manage behavioural concerns with professionalism and empathy Accurately record casework and support plans Liaise with other teams including maintenance, mental health, and safeguarding professionals ✅ Requirements: Previous experience in would be beneficial housing support, supported housing, or homelessness services A valid driver's licence and access to a vehicle Strong written and verbal communication Comfortable working independently in a mobile role Resilient, confident, and emotionally intelligent To apply, please send your CV or call (phone number removed) to speak with a recruiter today. Referrals are welcome - if you know someone who fits this profile, feel free to share

Private Housing Standards Officer Location: West London Rate: £40 per hour Umbrella Contract: 3-Month Ongoing Contract Hours: Monday to Friday, 9:00am – 5:00pm Working Pattern: 4 Days Onsite / 1 Day Remote . Key Responsibilities Investigate complaints relating to poor housing conditions within the private rented sector. Conduct property inspections and assess hazards using the Housing Health and Safety Rating System (HHSRS). Investigate reports of sub-standard Houses in Multiple Occupation (HMOs). Undertake HMO licensing inspections and compliance assessments. Advise landlords, managing agents and tenants on housing standards and legal requirements. Prepare schedules of work and negotiate improvements with property owners. Take informal and formal enforcement action where necessary. Draft and serve statutory notices in accordance with the Housing Act 2004 and associated legislation. Monitor compliance with enforcement actions and undertake follow-up inspections. Support policy development and initiatives aimed at improving housing standards across the borough. Maintain accurate records and prepare detailed reports and case files.Essential Experience We are keen to hear from candidates with experience in: Private Sector Housing Enforcement. HMO Licensing and Regulation. Housing Health and Safety Rating System (HHSRS). Investigating poor living standards and housing condition complaints. Housing Act 2004 enforcement. Environmental Health or Housing Standards functions within a local authority setting. Preparing and serving statutory notices and enforcement documentation. Managing complex housing enforcement cases from investigation through to resolution.Knowledge & Skills Strong understanding of the Housing Act 2004 and associated housing legislation. Knowledge of HMO licensing regulations and management standards. Experience applying HHSRS assessments in residential properties. Excellent investigative and problem-solving skills. Strong communication and negotiation abilities. Ability to manage a varied caseload and work independently. Competent report writing and case management skills. Do you have experience in HMO licensing, poor living standards investigations, HHSRS assessments and Environmental Health?If so, we'd love to hear from you

We are currently looking for an experienced Category Specialist to join a busy Procurement and Commercial team. This is an excellent opportunity for a procurement professional to lead end-to-end procurement activity across housing and place-related projects, with a particular focus on construction, housing and associated service contracts. The successful candidate will support procurement activity across housing and place programmes, managing procurement projects from inception to contract award while working closely with stakeholders to deliver value for money and ensure full compliance with procurement legislation. The Role ·Leading end-to-end procurement activity across housing, place and construction-related categories. ·Managing procurement projects for housing works, construction and associated service contracts. ·Developing category plans that deliver value for money and support strategic service objectives. ·Providing professional procurement advice to commissioners and stakeholders across housing and place services. ·Developing compliant procurement strategies in line with procurement legislation and Council regulations. ·Managing supplier and contract performance to maximise commercial value. ·Undertaking market analysis and supplier engagement to inform procurement decisions. ·Preparing tender documentation, evaluating submissions and leading commercial negotiations. ·Building strong working relationships with internal stakeholders, suppliers and external partners. ·Supporting larger and more complex procurement projects alongside the Category Lead. ·Promoting continuous improvement, innovation and sustainable procurement practices. ·Delivering procurement training and guidance to support intelligent purchasing across the organisation. Key Requirements ·Previous experience working as a Category Specialist, Procurement Specialist, Category Manager or Procurement Officer. ·Experience delivering end-to-end procurement exercises within the public sector. ·Experience procuring housing, construction, place-based works or property-related contracts. ·Strong knowledge of public procurement legislation and governance requirements. ·CIPS qualification or equivalent procurement experience, with a willingness to work towards professional accreditation if required. ·Experience developing category strategies and sourcing plans. ·Strong commercial awareness and supplier negotiation skills. ·Experience managing supplier performance and contract management activities. ·Ability to analyse commercial, financial and market information to support procurement decisions. ·Excellent stakeholder management skills with experience working across multiple service areas. ·Experience using eProcurement systems and procurement management software. What You Need to Do Now If you are interested in this Category Specialist role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Category Specialists, Procurement Specialists, Category Managers, Procurement Officers and Commercial Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from procurement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Per annum + Bonuses Contract: Temp to Perm (permanent after 12 weeks) About the Role: Are you passionate about making a real difference in people’s lives? Join our Client as a Housing and Support Officer and play a key role in supporting vulnerable individuals facing homelessness,

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