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Please do not apply unless you live within a 40mile radius of Edinburgh, Scotland; as your application will not be considered. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 7th of September You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: £13.49 per hour, overtime: £20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service - Making customers awake of other products available at the end of the call What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with You will need to pass both a criminal background and financial check. Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

\n \n Are you an experienced Administrator who is keen to work for an organisation that inspires young people? Do you want a varied and meaningful job in a supportive team? Do you value great employee benefits such as generous holidays and an annual training budget? Apply to join us! \n \n Bridges Project is a leading youth work charity that helps young people aged 12-25 in East Lothian and Midlothian overcome challenges and adapt to adulthood. Since 1984, we have helped young people develop their life skills, improve their educational attainment and move into employment or further education. Join our team and take pride in inspiring young people! \n \n We have a vacancy for an Administrator (Finance) to be responsible for the day-to-day administration and finance duties, ensuring the smooth running of a busy and vibrant office. \n \n The post holder will have responsibility for ensuring that all routine office and finance duties are carried out along with more specialised tasks which are crucial to the functioning of the organisation. \n Working closely with the Finance and Administration Manager, the post holder will ensure that \n finance processes are accurate and that tasks are completed in line with targets and deadlines. \n \n Membership of the PVG scheme will be an essential requirement of the post. A contributory company pension scheme is offered with a 10% employer contribution. \n \n Job Remit: \n \n To ensure the smooth running of a busy administration office which is both a central resource to a charitable company and its service delivery and is the first point of contact for visitors and young people accessing support from Bridges. The post holder will have responsibility for ensuring that all routine office and finance functions are carried out along with more specialised tasks which are crucial to the functioning of the organisation. Day-to-day demands and priorities will change, and the post holder will be required to recognise and anticipate these and react accordingly. \n \n To be responsible for day-to-day finance and administration functions of Bridges Project, ensuring high standards in both are consistently maintained. Working closely with the Finance and Administration Manager, the post holder will ensure that finance processes are accurate and that tasks are completed in line with targets and deadlines. \n \n It is essential that the post holder can juggle routine tasks and respond appropriately to the demands of a busy office. The ability to use good professional judgement in taking operational decisions, use good negotiation skills and to delegate appropriately will be a necessity. \n \n Responsibilities and tasks \n Financial administration \n \n • Prepare invoices for payment\n, • Input all accounting transactions to Sage\n, • Maintain bank accounts & credit card\n, • Process payments through bank accounts\n, • Bank accounts monthly reconciliation\n, • Record petty cash transactions and reconcile\n, • Prepare monthly payroll\n, • Keep accurate records\n, • Maintain an awareness of funding sources\n, • Process mileage & expense claims\n, • In conjunction with the Finance & Administration Manager, operate other financial procedures as may be required to maintain the integrity of Bridges financial systems\n \n \n Administration \n \n \n • Ensure a welcoming and informed first point of contact for young people, staff and visitors\n, • Act as first point of contact for callers and deliveries to the building, covering front desk duties as required\n, • Deal with all enquiries from young people, staff and visitors in a courteous, efficient and tactful manner, referring to appropriate staff when necessary\n, • Oversee aspects of facilities management such as organising repairs and maintenance of the building and surrounding grounds\n, • Liaise with external companies and suppliers in various aspects \n, • Ensure clean, tidy public areas and offices\n, • Carry out routine testing of fire and security alarms alongside being alert to health & safety issues; resolving within remit or escalating to management \n, • Oversee the tasks of the Administration Assistant\n, • Recruitment administrative tasks including job advertising\n, • Maintain staff records\n, • Assist with the administrative tasks involved with inducting new staff members \n, • Assist with recording staff absences and holidays\n, • Maintain and update asset inventory\n, • Manage issues with equipment\n, • Monitor and check utility usage\n, • Monitor and reconcile postage usage\n, • Monitor stationery stock and place orders\n, • Point of contact for setting up and advising on IT related equipment such as laptops and network printers\n, • Preparation and amendment of documents and other materials using Word, Excel Outlook, etc. \n, • Organisation and minute-taking for internal meetings when required\n, • Liaise with IT Support around changes and issues regarding access to systems\n, • Assist with staff IT queries, contacting IT Support when necessary\n, • Various ad hoc administration and financial tasks as and when required\n \n \n Person Specification \n Desirable skills and experience \n \n \n • Experience and good working knowledge of Sage 50\n, • Solid working knowledge of Excel, Word & Outlook\n, • Experience of working within an administrative & finance role\n, • Excellent organisational and time management skills with the ability to structure processes and set up efficient systems \n, • Respect for confidential information and ability to act with discretion\n, • A high level of accuracy and attention to detail#\n, • The ability to respond well to young people, volunteers and external professionals as well as a commitment to promoting equality of opportunity, irrespective of race, sex, disability, social or cultural background\n, • Excellent numerical skills\n, • Possess a high standard of written English and be able to draft letters, emails and written procedures\n, • Ability to learn quickly, be adaptable and flexible and to work in an ever-changing context \n, • Ability to take initiative and problem solve\n, • First class interpersonal skills and be able to work effectively as part of a team\n \n \n Skills, knowledge and attributes \n \n \n • Cheerful disposition and positive outlook\n, • Professional approach\n, • Problem-solving and negotiation skills\n, • ICT skills\n, • Excellent communication skills at different levels\n, • Good organisational and administrative skills\n, • Personal and professional responsibility \n, • Ability to set and operate within clear and appropriate structures and professional boundaries \n, • Meticulous record keeping \n, • Common sense, patience and a commitment to the wellbeing of the client group\n, • Reliable, flexible, good humoured\n, • Recognition of professional boundaries\n, • Ability to communicate clearly with young people and with professionals\n, • Ability to develop good working relationships\n, • Good problem solver with aptitude for reacting well to a challenge\n, • Ability to take instruction and to respond well to supervision and management input.\n \n \n Please note we do not accept CVs, an application pack may be downloaded from our website or requested by apply now and we can send this to you directly. \n \n

\n Your new company \n A well-established charitable organisation is seeking an ICT Support Officer to join their team. This is an excellent opportunity for an experienced IT professional with strong technical troubleshooting skills and a customer-focused approach to support users across the organisation. \n \n Your new role \n Working closely with colleagues and external IT support providers, you will provide day-to-day ICT support, ensuring users have the systems, equipment, and access required to work effectively. \n Your responsibilities will include: \n \n • \n Providing first-line support for Microsoft 365, hardware, software, and general IT queries. \n • \n Managing user accounts, permissions, and access requests within Microsoft 365. \n • \n Troubleshooting and resolving technical issues across laptops, desktops, printers, and mobile devices. \n • \n Coordinating laptop builds, configurations, and equipment handovers for new starters and leavers. \n • \n Supporting the setup, administration, and maintenance of mobile phones and related devices. \n • \n Assisting with telephony systems, including user setup, extensions, voicemail, and call routing. \n • \n Maintaining accurate records of ICT assets, equipment, and user allocations. \n • \n Liaising with external support providers to escalate and resolve technical issues. \n • \n Supporting software updates, system improvements, and device deployments. \n \n \n What you'll need to succeed \n \n • \n Previous experience in an ICT Support, IT Support, or Service Desk role. \n • \n Strong knowledge of Microsoft 365 administration and account management. \n • \n Experience troubleshooting hardware, software, and user access issues. \n • \n Knowledge of new starter and leaver processes, including device setup and collection. \n • \n Experience supporting mobile devices and telephony systems. \n • \n Knowledge of ICT security best practice, including MFA and access management. \n • \n Strong organisational skills with the ability to manage multiple priorities. \n • \n A proactive and solutions-focused approach to problem-solving. \n \n \n What you'll get in return \n \n • \n Competitive salary and benefits package. \n • \n The opportunity to work within a supportive and collaborative team. \n • \n Exposure to a varied and hands-on ICT environment. \n • \n Values led charity sector environment. \n \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk \n

Your new company A well-established charitable organisation is seeking an ICT Support Officer to join their team. This is an excellent opportunity for an experienced IT professional with strong technical troubleshooting skills and a customer-focused approach to support users across the organisation. Your new role Working closely with colleagues and external IT support providers, you will provide day-to-day ICT support, ensuring users have the systems, equipment, and access required to work effectively. Your responsibilities will include: Providing first-line support for Microsoft 365, hardware, software, and general IT queries. Managing user accounts, permissions, and access requests within Microsoft 365. Troubleshooting and resolving technical issues across laptops, desktops, printers, and mobile devices. Coordinating laptop builds, configurations, and equipment handovers for new starters and leavers. Supporting the setup, administration, and maintenance of mobile phones and related devices. Assisting with telephony systems, including user setup, extensions, voicemail, and call routing. Maintaining accurate records of ICT assets, equipment, and user allocations. Liaising with external support providers to escalate and resolve technical issues. Supporting software updates, system improvements, and device deployments. What you'll need to succeed Previous experience in an ICT Support, IT Support, or Service Desk role. Strong knowledge of Microsoft 365 administration and account management. Experience troubleshooting hardware, software, and user access issues. Knowledge of new starter and leaver processes, including device setup and collection. Experience supporting mobile devices and telephony systems. Knowledge of ICT security best practice, including MFA and access management. Strong organisational skills with the ability to manage multiple priorities. A proactive and solutions-focused approach to problem-solving. What you'll get in return Competitive salary and benefits package. The opportunity to work within a supportive and collaborative team. Exposure to a varied and hands-on ICT environment. Values led charity sector environment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. Multiverse is the UK’s largest apprenticeship provider and its first EdTech unicorn. The current state of AI presents a huge opportunity to reshape the future of education and workforce development. Multiverse is in a uniquely strong position to do that, and getting it right has implications beyond the company: for the UK tech sector and the broader economy. The AI Transformation team exists to make that real, starting with Multiverse itself. This is not a team that bolts AI onto the edges of the business or ships a handful of internal productivity tools. The mandate is bigger: to rebuild how the company actually works, function by function, and to establish the practices that make Multiverse an AI‑first company from the core out. That work matters twice over. Get it right inside Multiverse and we move faster, serve learners better, and operate at a level few organisations can match. But Multiverse also exists to build the workforce that every other company is reaching for. The way we transform ourselves becomes the standard we set for everyone else. You are not just changing one company, you are building the blueprint others will follow. The team is one small, focused squad, accountable for outcomes end to end. You work closely with the wider engineering org building Multiverse’s customer-facing product, and alongside the teams whose work you are helping to reinvent. The structure is flat and fast. No shared queues, no bureaucratic overhead between having an idea and shipping it. Whilst we are building something entirely new, Multiverse has an established product, existing infrastructure, and engineering teams in London and Berlin. You need to be as comfortable integrating existing systems and working across team boundaries as you are building new ones from scratch. Own and deliver complete agent systems. You take a product problem and build the agent system that solves it. Architecture, implementation, evaluation, and production operation. You are responsible for the system working, not just for your code compiling. Design context and retrieval strategies. What goes into the context window and what stays out is the most consequential design decision in an AI system. You design retrieval pipelines, conversation memory, summarisation strategies, and the chunking logic that makes context useful rather than noisy. You understand the cost and quality trade‑offs at every layer. Build evaluation frameworks. You define and implement the metrics that tell the team whether its AI systems are doing what they should. Accuracy, safety, helpfulness, domain‑specific quality, latency. You build automated eval pipelines and human‑in‑the‑loop review processes. You treat evaluation as an engineering discipline, not an afterthought. Design tool integrations. Agents are only as capable as the systems they can reach. You design and build the tool layer: MCPs, APIs, data contracts, and the error handling that makes tool use reliable. You work closely with the wider engineering org building Multiverse’s customer‑facing product, whose systems your agents need to interact with. Influence technical direction. You have opinions about how things should be built, and you back them up with evidence. You contribute to architectural decisions, push back when the team is heading in the wrong direction, and propose better approaches. You are not a team lead, but your technical judgement shapes what gets built and how. Raise the bar through code review and pairing. You review code with rigour and give feedback that makes the team better. You pair with less experienced engineers on hard problems. You set a standard for what production‑quality AI engineering looks like. Use Claude Code as your primary development workflow. Claude Code is how this team builds. You set context, define constraints, review output critically, and augment the tool with skills and domain context. You are fluent in AI‑assisted development and can mentor others in doing it well. Production AI Agent Engineering You have shipped AI systems that serve real users at meaningful scale. You understand the engineering challenges that make agent systems a different discipline from conventional software: Context management. Designing what enters the context window and what stays out. Retrieval strategies, chunking approaches, conversation memory, summarisation. You know how context quality drives output quality and cost, and you have made these trade‑offs in production. Model selection and routing. Choosing the right model for a task based on capability, latency, cost, and reliability. You have worked with multiple models and understand when a smaller, faster model is the right call. Cost engineering. Token economics, caching, prompt optimisation, batching. You know the difference between a prototype that works and a production system that works at a cost the business can sustain. Tool use and agent augmentation. Designing the tool surfaces that agents use to interact with external systems. Writing tool descriptions that models use reliably, handling failures gracefully, building integration layers that are composable rather than brittle. Evaluation. Building frameworks for assessing AI output quality: accuracy, safety, helpfulness, domain‑specific criteria. You ship with eval, not after it. Product Thinking You do not wait for a spec. You understand the problem, figure out what needs to exist, and build it. On a small squad there is no gap between product thinking and engineering. You talk to users, understand their workflows, and identify the highest‑value intervention. This does not require product management experience. It requires the instinct to ask “what problem are we solving and for whom?” before “what framework should we use?” Full‑Stack Delivery You work across the stack: LLM integration, backend services, data pipelines, and enough frontend to ship end to end. Agent systems do not fit neatly into service boundaries, and your ability to work across all of them is a practical requirement. Communication You explain technical decisions clearly to both engineers and the product and design people you work with day to day. You document your designs, write pull requests that tell a story, and give direct feedback without being abrasive. • Experience building AI systems in EdTech, regulated content, or domains where output quality has compliance or accreditation implications, • Background as a founding or early‑stage engineer at a startup, • Published thinking or external contributions in AI engineering (talks, writing, open source), • Experience with multi‑agent coordination: task decomposition, handoff, shared state, • Practical experience with MCP (Model Context Protocol) or equivalent agent integration standards, • Pure ML researchers without production engineering experience. We build products, not papers, • Narrow specialists. If you only do infrastructure, or only do model training, or only do frontend, this team needs broader range, • Engineers who need a detailed spec and a sprint plan before starting. We ship fast and iterate, • Candidates whose AI experience stops at wrapping LLM APIs. We need depth in context strategy, evaluation, tool design, and the systems engineering underneath, • Engineers who optimise for technical elegance over user outcomes. The architecture serves the product, • Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company‑wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year, • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support, • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month, • Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year, • Space to connect: Beyond the desk, we make time for weekly catch‑ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS. #J-18808-Ljbffr

Assistant Building Manager - People. Energy. Experience. Edinburgh City Centre | Up to £30,000 + 10% Bonus + Excellent Benefits Not your typical Assistant Manager role. And definitely not a job where you'll spend your day sitting behind a desk. We're looking for a brilliant people-person and hands-on operator to help run a vibrant, premium residential building in the heart of Edinburgh. Think hotel-style service, high-energy hospitality and slick building operations all rolled into one. You'll be part of an environment that's busy, social and full of personality - working with a young customer base, leading a customer-facing team and helping create an experience people genuinely love being part of. What does the job actually involve? Working alongside the Building Manager, you'll help take ownership of the entire day-to-day operation. That means: • Leading from the front and getting the best from your team, • Creating a genuinely brilliant resident experience, • Making sure the building looks, feels and operates at its best, • Getting involved in events, engagement and building community, • Managing the everyday challenges that come with a busy building, • Coordinating maintenance, contractors and facilities, • Keeping on top of Health & Safety, compliance and operational standards, • Solving problems, making decisions and getting things done It's just as much about people and experience as it is operations. Who are we looking for? Your background isn't the most important thing - your personality, leadership style and potential are. You could currently be a: Assistant Hotel Manager | Duty Manager | Front Office Manager | Assistant Store Manager | Deputy Manager | Hospitality Manager | Restaurant Manager | Leisure Manager | Customer Experience Manager We're looking for someone who's energetic, outgoing, organised and ambitious. Someone who talks to people rather than walks past them. Someone who gets stuck in rather than says 'that's not my job.' And someone who wants more than their next job - you want somewhere you can genuinely build a career. Why Make the Move? • Up to £30,000 basic salary, • 10% performance bonus, • Excellent benefits package, • Only 1 in 3 weekends, • Shifts of 7am-4pm / 9am-6pm / 12pm-9pm, • Fun, sociable and people-focused working environment, • Huge opportunity to learn about operations, facilities, service and building management, • Genuine progression into Building / Residence Manager positions and beyond This is a fantastic opportunity for an ambitious manager who has the energy, personality and drive to make an impact. If you're great with people, love being in the middle of the action and want a career with somewhere to go - we want to hear from you. Apply today and come and see what building management can actually look like. JBRP1_UKTJ

Your new company A well-established charitable organisation is seeking an ICT Support Officer to join their team. This is an excellent opportunity for an experienced IT professional with strong technical troubleshooting skills and a customer-focused approach to support users across the organisation. Your new role Working closely with colleagues and external IT support providers, you will provide day-to-day ICT support, ensuring users have the systems, equipment, and access required to work effectively. Your responsibilities will include: Providing first-line support for Microsoft 365, hardware, software, and general IT queries. Managing user accounts, permissions, and access requests within Microsoft 365. Troubleshooting and resolving technical issues across laptops, desktops, printers, and mobile devices. Coordinating laptop builds, configurations, and equipment handovers for new starters and leavers. Supporting the setup, administration, and maintenance of mobile phones and related devices. Assisting with telephony systems, including user setup, extensions, voicemail, and call routing. Maintaining accurate records of ICT assets, equipment, and user allocations. Liaising with external support providers to escalate and resolve technical issues. Supporting software updates, system improvements, and device deployments. What you'll need to succeed Previous experience in an ICT Support, IT Support, or Service Desk role. Strong knowledge of Microsoft 365 administration and account management. Experience troubleshooting hardware, software, and user access issues. Knowledge of new starter and leaver processes, including device setup and collection. Experience supporting mobile devices and telephony systems. Knowledge of ICT security best practice, including MFA and access management. Strong organisational skills with the ability to manage multiple priorities. A proactive and solutions-focused approach to problem-solving. What you'll get in return Competitive salary and benefits package. The opportunity to work within a supportive and collaborative team. Exposure to a varied and hands-on ICT environment. Values led charity sector environment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Service Desk Engineer Location: Edinburgh (Onsite, 5 days per week) Are you a hands‑on 2nd Line Engineer who loves solving tricky problems and owning tickets through to resolution? This is a great opportunity to support a busy, mission‑driven campus and keep teaching and learning running smoothly—while contributing to improvements across devices, apps, networking and AV. About the role You’ll provide dedicated 2nd line support across a M365/Windows estate, taking ownership of incidents and service requests raised via the IT Service Desk. You’ll diagnose and fix issues in person and via phone/email/remote tools, collaborate closely with colleagues and vendors, and contribute to planned maintenance and small projects throughout the year. This is an onsite role based in Edinburgh, Monday to Friday, with occasional out‑of‑hours work for planned changes. You’ll also be the type of person who is happy to jump in and resolve 1st line issues too, no one is bigger than the team here. What you’ll do • Act as an escalation point for the Service Desk, owning tickets end‑to‑end and keeping users informed throughout., • Support core platforms and services including Windows 11, Microsoft 365/Entra ID, Intune, Active Directory, with some macOS in play, Wi‑Fi, and AV (Promethean/projectors)., • Administer and use Intune/Autopilot and Jamf for build, deployment and device compliance; maintain security, asset and knowledge base records., • Collaborate on improvement initiatives (e.g., software asset management, rolling device refresh, self‑service portal) and contribute documentation and handovers., • Plan and execute maintenance with minimal classroom disruption; escalate risks promptly and communicate clearly with stakeholders. What we’re looking for • Solid 2nd line support experience in a busy, customer‑focused environment, with strong troubleshooting and decision‑making under pressure., • Practical experience across Windows devices; confidence with AD administration and endpoint management (Jamf, Intune, Autopilot)., • Familiarity with M365 (including security/governance)., • Clear communicator who can prioritise effectively, document fixes, and collaborate as part of a small, high‑performing team. Apply now, our client is keen to move swiftly and get interviews scheduled asap

Senior Account Manager Location: Edinburgh (Hybrid Working) Reporting to: Regional Sales Director Senior Account Manager | MSP & Technology Services Atrium Associates are proud to be partnering with a market-leading Managed Service Provider (MSP) to recruit an experienced Senior Account Manager to join their growing team in Edinburgh. This is an exciting opportunity for a commercially driven sales professional with MSP experience who enjoys combining new business development with strategic account management. You'll be responsible for driving revenue growth, developing long-term client relationships, and helping organisations maximise the value of their technology investments. The Opportunity Our client is a highly successful and rapidly growing technology services provider, delivering innovative IT, cloud, and cyber security solutions to businesses across the UK. As a Senior Account Manager, you'll be responsible for developing new business opportunities while managing and growing an established portfolio of SME clients. You'll take a consultative approach, working closely with decision-makers to understand their business objectives and recommend technology solutions that deliver measurable value. This role offers significant autonomy, excellent earning potential, and the opportunity to join a business that is investing heavily in growth, innovation, and its people. Key Responsibilities Business Development Generate new business opportunities through prospecting, networking, and outbound sales activity. Develop and maintain a strong pipeline of qualified opportunities. Build relationships with prospective customers and convert opportunities into long-term partnerships. Account Management Manage and grow an existing portfolio of SME accounts. Conduct regular account reviews and strategic planning meetings. Drive customer retention, satisfaction, and account profitability. Identify opportunities for upselling and cross-selling services. Consultative Solution Selling Understand customer challenges and business goals. Recommend tailored IT, cloud, and cyber security solutions. Prepare and present proposals, quotations, and business cases. Clearly communicate the commercial value and ROI of proposed solutions. Stakeholder Engagement Build trusted relationships with key stakeholders and decision-makers. Act as the primary commercial point of contact for your client portfolio. Work closely with Service Delivery, Technical, and Cyber Security teams to ensure exceptional customer outcomes. Sales Performance Maintain accurate CRM records, account plans, and forecasts. Achieve individual targets across new business, growth, and customer retention. Monitor market trends and identify emerging opportunities. About You Essential Experience Minimum 5 years' experience in a Sales, Business Development, or Account Management role within an MSP environment. Proven track record of winning new business and growing existing accounts. Strong consultative sales approach and commercial awareness. Excellent communication, negotiation, and relationship-building skills. Experience working within a technology-led sales environment. Strong CRM and pipeline management experience. Full UK Driving Licence. Ability to travel across the region and attend office locations when required. Technical Knowledge Experience selling one or more of the following solutions: Managed IT Support & Service Desk Microsoft 365 Azure & Cloud Services Cyber Security Solutions Backup & Disaster Recovery Endpoint Security SIEM & Security Monitoring Services Desirable Business-related degree. Sales, IT, or CRM certifications. Experience managing complex technology solutions sales cycles. What's on Offer? Competitive salary and uncapped bonus potential Hybrid working 25 days annual leave plus additional company benefits Pension scheme Life assurance and income protection Enhanced family-friendly policies Ongoing training and professional development Career progression opportunities within a growing organisation Collaborative and supportive culture Employee wellbeing and reward programmes Why Apply? This is an excellent opportunity to join a forward-thinking technology organisation where you'll have the opportunity to build meaningful client relationships, drive commercial success, and play a key role in a growing sales function. If you're an experienced MSP sales professional looking for your next challenge, we'd love to hear from you. For a confidential discussion about this opportunity, please contact Atrium Associates. This role may also be suitable for candidates with experience as an Account Manager, Business Development Manager, Client Success Manager, IT Sales Executive, Technology Sales Consultant, or Senior Business Development Manager

Qualities: Empathy, Integrity, Respect, Teamwork and the ability to deliver exceptional care. You’ll work in a residential care setting, supporting children with day‑to‑day life, emotional well‑being, and general mentorship and support. Ability to work independently and as part of a team.

We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresente

Midlothian Council Contact Centre provides front line customer services across a wide range of council functions, including (but not limited to) Children & Families, Health & Social Care, Housing Repairs, Waste Services, and Revenues & Benefits. While our Customer Service Advisors are skilled on mul

The City of Edinburgh Council is an equal opportunities employer and will prevent discrimination, particularly on the grounds of sex, marital status, race, colour, religious belief, political belief, sexuality, nationality, ethnic origin, age, trade union activity, responsibility for dependants or e

You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioriti

Qualities such as integrity, respect and empathy. Newcross Healthcare offers permanent employment in temporary locations with full time and part time hours, subject to availability. Same Day Pay with access to up to 50 percent of earnings.

If you have a disability which precludes you from holding a drivers licence, Scottish Borders Council will take into account its responsibility to make reasonable adjustments to allow for your disability. Scottish Borders Council is committed to improving the diversity of its workforce to better ref

As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. The role is vital in helping individuals maintain their wellbeing, dignity and quality of life within familiar

As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. They need to be able to work without direct supervision and have a mature and self-reliant approach with the ab

This is a great opportunity for someone who enjoys solving technical problems, working closely with users, and developing their skills across a broad range of technologies. Commercial experience in a 2nd Line IT Support role. The role is predominantly office-based, with hybrid working available afte

You will play an important role in creating a positive student community by building strong relationships with residents, supporting engagement activities, managing enqu. Operating across locations including Preston, Liverpool, Sheffield, Coventry, Nottingham, and Sunderland, Flow Student is investi

This role sits at the heart of IT operations-bridging Service Desk teams, IT service owners and business users to reduce demand, improve efficiency and strengthen self-service. Service Desk, ITSM or IT Service Delivery environment

The role combines hands-on shop-floor leadership with responsibility for machine set-up, production planning, workflow coordination, stock control, documentation, and compliance with company procedures, ISO 9001 requirements, and Health & Safety standards. The successful candidate will provide clear

We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. We are a

Housing Options Team Leader - 6 months - Hybrid - East Midlands - £30-35 per hour - Start ASAP The Housing Options Team Leader will undertake the following duties: * Provide day to day direction and supervision of the Housing Options team assisting your members of staff with any queries they

This is an excellent opportunity for an experienced supervisor or team leader who is passionate about delivering exceptional customer service, developing people, and creating a welcoming and engaging experience for customers and stakeholders alike. You'll oversee daily operations, coordinate sta

Whilst it is a fully remote role, the company would expect you to lead/attend monthly meet ups with your team. Fully Remote with monthly meetings in South East England area. Are you an experienced Motor Claims Team Leader with a strong background in motor claims intervention or motor accident manage

We are an Equal Opportunities Employer, however due to the nature of this position, this post is exempt under the Equality Act 2010. In this instance there is a Genuine Occupational Requirement to recruit Female applicants only. Health and Wellbeing Activities.

Work collaboratively with internal and external agencies to maximise opportunities and positive outcomes fo. Facilitate key work sessions, reviews, and meetings in line with individual support plans. This is an excellent opportunity to support individuals to build independence, access opportunities,

The Weybridge operation has an experienced, established team and offers long-term stability within a professional working environment. An excellent opportunity has arisen for an experienced Warehouse Operative to join a successful and well-established distribution business in Weybridge.

At Transforming Support, we're dedicated to empowering adults with learning disabilities, autism, mental health challenges, and neurodiverse conditions to live fulfilling, independent lives within their communities. As an Independent Living Support Worker, you'll play a key role in helping individua

Blue Light Card - we'll pay for it!. Superior Healthcare are recruiting a. Community Complex Support Worker.

An established manufacturing business based in Musselburgh is seeking a reliable and motivated Warehouse / Factory Operative to join its growing team. You will also play an important role in maintaining high standards of cleanliness, organisation, and operational efficiency across the site. Liaise w

Your role will involve helping him remain safe, comfortable, and able to enjoy everyday activities while receiving high-quality clinical care. He lives at home with his mum and requires support with a range of complex healthcare needs. Experience supporting children with complex care needs is desira

An exciting opportunity has arisen for an ambitious Engineering Team Leader to join a growing manufacturing business investing heavily in its people, equipment and engineering capability. This Engineering Team Leader role combines hands-on maintenance leadership with data-driven decision making. Rea

At Bright Futures, we champion the potential of every person with autism and a learning disability, believing wholeheartedly in their ability to thrive and lead the most fulfilling lives. You will also develop strong relationships with the team and the people we support to ensure a calm, positive an

KEY RESPONSIBILITIES INCLUDE: Providing high-quality, person-centred support to young people Promoting independence, wellbeing, and positive life choices Supporting individuals within a strengths-based and recovery-focused framework Maintaining a safe and supportive environment

Encouraging service users to engage in a range of exciting social activities, both within and outside of their homes. You will provide person-centred care and support to individuals with learning disabilities in all aspects of everyday life and to assist them in enjoying a wide range of activities.

Your experience may come from the Armed Forces, police, fire and rescue, ambulance service, prisons, security, youth work, care or another frontline environment where staying calm, following procedures and taking responsibility for others mattered. MediCash healthcare benefits, company pension and l

Are you an experienced care professional with an.

Backed by a globally recognised manufacturer of acrylic products, the business has built an excellent reputation for quality, service and reliability and offers a stable working environment with low staff turnover. Due to continued growth, they are looking to recruit an experienced. Moving and stori

Join Blackadder Place in Edinburgh as a Support Worker and play a key role in providing high-quality care and comfort to our service users. Blackadder Place is home for seven adults with physical disabilities. As well as supporting your wellbeing and career development, we offer a fantastic benefits

The best childhoods are filled with ordinary moments. This isn't about filling time—it's about helping children build lives they enjoy. Another day could be spent baking together, heading to the beach, visiting a theme park or simply enjoying a trip to the park after school.

As a Support Worker, you will: Support pupils on a 1:1 or small group basis, providing both sensory and emotional support Maintain regular communication with parents, staff and external agencies (where necessary) to monitor progress and development Prepare fun and engaging learning resourcesWhat we

This is a hands-on position responsible for ensuring stock is handled safely and efficiently, customer orders are fulfilled accurately and on time, and company standards for safety, quality and service are maintained. The successful candidate will play a key role in supporting day-to-day warehouse a

In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. We're currently recruiting a dedicated Cafe Supervisor to help ensure the smooth running of the operations in