Neighbourhood Team Leader
22 days ago
Welwyn Garden City
Location: Welwyn Garden CityRate: £35.50 per hour (Umbrella)Contract: Minimum 3 MonthsHours: Full Time \n We are currently recruiting for an experienced Neighbourhood Team Leader on behalf of a local authority in Welwyn Garden City. \n This is an excellent opportunity for an accomplished housing professional to take a leading role in delivering high-quality tenancy and neighbourhood management services across a diverse housing portfolio. You will lead a team of Neighbourhood Officers, manage complex tenancy issues, drive service improvements, and ensure the delivery of excellent outcomes for residents. \n Key Responsibilities \n\n • Lead the delivery of tenancy management services across the council's housing stock.\n, • Manage neighbourhood and estate management operations, ensuring high service standards.\n, • Oversee and resolve complex tenancy management cases, providing professional housing advice and guidance.\n, • Identify and implement service improvements to enhance neighbourhood management services.\n, • Monitor performance against key performance indicators and corporate objectives.\n, • Lead, supervise, coach and develop a team of Neighbourhood Officers.\n, • Manage staff performance and support professional development.\n, • Build and maintain effective relationships with residents, partners and internal stakeholders.\n, • Ensure compliance with relevant housing legislation, policies and procedures.\n\n Person Specification \n To be considered, you will ideally have: \n\n • Significant experience within tenancy management, housing management or a related housing environment.\n, • Strong knowledge of current housing legislation, policy and best practice.\n, • Proven experience leading and managing teams.\n, • Experience managing complex tenancy and neighbourhood management issues.\n, • The ability to set objectives, monitor performance and drive service improvements.\n, • Excellent communication, negotiation and stakeholder management skills.\n, • A customer-focused approach with strong problem-solving abilities.\n, • The ability to work effectively in a fast-paced environment and make sound decisions.\n\n Essential Requirements \n\n • Full UK Driving Licence.\n, • Access to a vehicle for business use.\n\n What's on Offer? \n\n • Competitive rate of £35.50 per hour Umbrella.\n, • Full-time hours.\n, • Initial 3-month contract with potential for extension.\n, • Opportunity to make a positive impact within a busy local authority housing service.\n, • Immediate start available.\n\n If you have the required housing management experience and are looking for your next contract opportunity, we'd love to hear from you.