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Background: \n Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey. \n \n The Role: \n As a Customer Success Advisor specialising in Portal Support, you play a pivotal role in delivering exceptional service to our members. Your primary focus is to ensure a seamless and rewarding experience for users of our portal by providing expert guidance, troubleshooting support, and proactive solutions. By helping members navigate the platform effectively and resolve any issues, you contribute directly to maximising the value they gain from our software solutions. \n \n This includes responding to phone calls and emails from current members, creating and managing support tickets to ensure enquiries are directed to the appropriate department, and addressing any questions within your remit. \n \n In addition, you will provide 3rd Line Support for complex portal-related issues that require advanced investigation and resolution. Working closely with internal teams, including Product, Development, and Technical Support, you will diagnose root causes, manage escalated cases, and ensure issues are resolved efficiently. You will also contribute to continuous service improvement by identifying recurring trends, documenting solutions, and sharing knowledge to enhance the overall member experience. \n \n Primary Responsibilities \n\n • Serve as the primary point of contact for portal-related queries from Members.\n, • Provide timely and professional support via email and phone.\n, • Troubleshoot and resolve issues related to portal access, functionality, and user experience.\n, • Guide users through portal features and workflows, ensuring they understand how to use the system effectively.\n, • Escalate technical issues to the appropriate internal teams when necessary.\n, • Provide 3rd Line Support for complex and escalated portal-related issues, carrying out detailed investigation, diagnosis, and resolution.\n, • Conduct root cause analysis for recurring or high-impact incidents and work with Product and Development teams to implement permanent fixes.\n, • Manage and track escalated cases through to resolution, ensuring stakeholders are kept informed of progress and outcomes.\n, • Test and validate fixes, enhancements, and releases to ensure issues are resolved effectively and without adverse impact.\n, • Document support interactions, technical findings, and resolutions, contributing to the knowledge base and FAQs.\n, • Collaborate with Product and Development teams to relay user feedback, identify trends, and recommend improvements to the portal and support processes.\n\n \n Additional Responsibilities \n\n • Create and manage support tickets to ensure enquiries are accurately routed to the appropriate departments for resolution.\n, • Collaborate with internal teams to ensure member issues are resolved efficiently whilst maintaining clear and consistent communication with stakeholders.\n, • Maintain and regularly update the Help Centre knowledge base, ensuring new portal features, enhancements, process changes, and fixes are accurately documented and communicated to members in a clear and user-friendly manner.\n\n \n Essential Experience & Skills: \n\n • Previous experience in a Customer Success, Customer Support, Helpdesk, Service Desk, or Technical Support role.\n, • Experience supporting web-based platforms, software applications, or customer portals.\n, • Strong troubleshooting and problem-solving skills, with the ability to investigate and resolve user issues effectively.\n, • Excellent verbal and written communication skills, with the ability to explain technical information in a clear and user-friendly way.\n, • Experience managing customer enquiries via telephone, email, and ticketing systems.\n, • Strong organisational skills, with the ability to prioritise workload and manage multiple enquiries simultaneously.\n, • Proven ability to handle escalated or complex customer issues through to resolution.\n, • A customer-focused approach with a genuine passion for delivering an excellent member experience.\n, • Experience using CRM, helpdesk, or ticket management systems.\n, • Ability to work independently in a remote environment while managing priorities effectively.\n\n \n Desirable Skills & Experience \n\n • Experience providing 2nd or 3rd Line Support.\n, • Experience conducting root cause analysis and identifying long-term solutions to recurring issues.\n, • Knowledge of software testing, user acceptance testing (UAT), or release validation.\n, • Experience maintaining knowledge bases, FAQs, or Help Centre content.\n, • Understanding of SaaS products and customer support best practices.\n, • Experience within healthcare, dental, primary care, pharmacy, or related sectors.\n, • Familiarity with HubSpot, Zendesk, Jira, or other support ticketing systems.\n, • Knowledge of web technologies, user management, authentication, or portal-based applications.\n\n \n Additional Information \n Job Type: Full-time, office-based role in Leicester (LE4). Following successful completion of training, there is the opportunity to work from home up to 2 days per week. \n \n Salary: Competitive, dependent on skills and experience. \n \n Benefits include: \n\n • Income Protection\n, • Life Assurance\n, • Enhanced pension\n, • Health Cash Plan\n, • 28 days annual leave + bank holidays\n, • Sick pay scheme\n, • A range of flexible benefits via our Agilio Flex portal\n\n \n If you feel you have what it takes to join our team, we look forward to receiving your application!

SEN Tutor (One-to-One) | KS3 | 10 Hours per Week | Leicester (LE2) 🌟 Make a Real Difference. Change a Young Person's Future. 📍 Location: Leicester (LE2) 💷 Pay: £30-£35 per hour 📄 Contract: Ongoing 🗓️ Start Date: 2nd September 2026 Are you passionate about supporting young people with additional needs? Remedy Tutors is looking for an experienced SEN Tutor to provide one-to-one support for a Key Stage 3 learner in the LE2 area of Leicester. This is an excellent opportunity for a dedicated tutor to make a lasting impact through personalised tuition while benefiting from competitive rates of pay and consistent weekly hours. Please note: We are ideally seeking a male tutor for this placement due to the individual needs of the learner. About the Role You'll be delivering tailored 1:1 tuition to a KS3 learner, helping them build confidence, overcome barriers to learning, and achieve positive educational outcomes. This is a long-term opportunity offering 10 hours per week, working on: Wednesday Thursday FridayThe placement is due to begin on 2nd September 2026 and will continue on an ongoing basis. Your Responsibilities Deliver engaging, personalised one-to-one tuition Plan sessions tailored to the learner's individual needs Build a positive, supportive relationship with the learner Monitor progress and provide regular feedback Adapt teaching strategies to maximise engagement and achievement Promote confidence, independence, and a positive attitude towards learning We're Looking For We'd love to hear from experienced: SEN Tutors Qualified Teachers (QTS/PGCE) Alternative Provision Tutors Outreach Tutors SEND Education Professionals Essential Requirements ✔ Experience supporting children or young people with SEND ✔ Strong communication and relationship-building skills ✔ Ability to deliver engaging, learner-centred tuition ✔ Enhanced DBS on the Update Service (or willingness to obtain one) ✔ Commitment to safeguarding and promoting positive outcomes for young people Ready to Make a Difference? If you're looking for a rewarding one-to-one tutoring opportunity with competitive pay and consistent weekly hours, we'd love to hear from you. 📧 Apply today 📞 Call: (phone number removed) Join Remedy Tutors and help every learner reach their full potential

Domestic Plumber Ganymede Energy is recruiting for a leading private provider of heating and maintenance services for residential properties across the UK. They are the second-largest home care maintenance company in the country, following British Gas. With a strong presence and continuous growth, who currently employs over 350 engineers. Established in 1992, the company brings decades of industry experience and offers excellent training facilities nationwide. Their training programs are comprehensive, safety-focused, and tailored to support individual employee development and career progression. You’ll be part of a fun, friendly, and inclusive work environment where everyone’s contribution is valued. Employees are encouraged to recognise and celebrate success. The company fosters an open and engaged culture, giving everyone a voice and the chance to make a meaningful impact on both the business and customers’ lives. The Role: This role involves working in private residential properties to identify, diagnose, and carry out repairs on a wide range of plumbing-related issues within domestic settings The Package: Basic salary: £36,720 - £40,120 (dependent upon experience) + a £1,500 guaranteed bonus in your first year! 40 hours per week. This includes some weekend, evening & bank holiday work. Overtime available 33 days’ holiday (including BHs) with the option to buy, sell or carry over up to a week Sick Pay & Maternity/Paternity Pay Company van, fuel card, tools, uniform & PPE provided Fantastic pension with income protection cover Access to a private, award-winning training centre & field coaches to support your growth Up to £2,500 Smart Tech & Home Improvement salary sacrifice scheme (IKEA, Currys) A supportive team where you’ll be recognised and rewarded Clear progression opportunities About You: Level 2 in Plumbing (if successful, copies of your certificates must be provided) 1st and 2nd fix plumbing experience Experience working as a plumber in domestic housing Full UK Driving Licence with no more than 6 penalty points Excellent customer service Proactive, 'can do' attitude Keen eye for detail and problem-solving skills If you are interested in joining a growing business at an exciting time, you can apply directly below or send your CV to (url removed) or call me on (phone number removed) for a full job description. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Working from a variety of menus created by the Head Chef, you will ensure that mealtimes are a highlight of our residents' days by ordering, preparing and serving appetizing freshly produced food, from local suppliers where possible, whilst maintaining the highest standards of cleanliness and health

New Care Home Opening September 2026!! 2nd Chef £15. Working from a variety of menus created by the Head Chef, you will ensure that mealtimes are a highlight of our residents’ days by ordering, preparing and serving appetizing freshly produced food, from local suppliers where possible,

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. You'll be working within private networks, Where we find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? We're recruiting a Specialist Engineer (Routing) to join our team in the West Midlands, supporting a major telecommunications customer. This is an excellent opportunity to join a highly skilled team delivering critical network services and transformation programmes within a complex operational environment. What will you be doing? You will be responsible for routing design, validation, and circuit production for SDH/PDH telecommunication services across major client Optical Transmission Networks. These services range from 64Kb to 2Mb, including Ethernet over SDH, following detailed routing specifications. Working within a supportive, growth-focused team, you will also provide 2nd and 3rd line network engineering support at customer sites. This includes managing complex technical incidents, maintaining clear communication with specialist engineers and client personnel, and ensuring SLA compliance. You will also be expected to follow contract governance processes and consistently prioritise site health, safety, and operational standards. What youll bring? Youll bring extensive operational experience, ideally within complex technology delivery environments, along with strong technical knowledge of network transmission systems such as Ericsson OMS and ABB Fox. Essential to success in this role is proven experience using FNT for network routing and inventory management, with knowledge of Cramer and SIAT (impact analysis tooling) highly desirable. You should have hands-on experience with NMC/NMS environments and a solid understanding of SDH/PDH, MPLS, and DWDM technologies. Excellent communication and customer-facing skills are essential. These roles will support the delivery of both business-as-usual (BAU) operations and project activities, including the Optel Gen3 programme, which will require a degree of out-of-hours working. You will conduct root cause analysis for major incidents, contribute to SLA and performance metrics, and participate in a rotational on-call schedule as part of the team. Due to the nature of the work, candidates must hold, or be eligible to successfully obtain and maintain, UK Security Check (SC) clearance. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; • Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!, • Discretionary bonus scheme, • 25 days annual leave plus bank holidays, • Recommend a friend get rewarded for introducing people to us!About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGROUPTIND1 JBRP1_UKTJ

Ability to spot opportunities and improvements that will benefit the end user experience and taking this forward with senior colleagues via suggestions and recommendations. The role will work closely with our IT Managers and Customer Experience Manager, as well as our Professional Services team who

Work in line with Hastings Direct values, policies, and ways of working, always putting teamwork, ownership, and colleague experience first. Take ownership of 2nd Line incidents and service requests, working collaboratively with other teams to resolve issues efficiently and minimise disruption to co

As the Application Support Team Leader, you’ll be responsible for leading a team of 6 Application Support Analysts to deliver comprehensive 2nd and 3rd line application support. In addition, the Application Support Team Leader will oversee the support of a range of bespoke, industry‑specific app

Ideal candidates will have proven experience in 2nd/3rd line application support and strong team leadership skills. The successful candidate will lead a team of Application Support Analysts and ensure high standards of service delivery. A leading technology services provider is seeking a Senior Acco

Academia Ltd t/a Smartdesc is seeking a Support Engineer, 2nd Line, field-based in the East Midlands.

All issues and service requests are raised through a ticketing system and the engineer is responsible for managing and prioritizing their own tickets and workload, while also ensuring they are adhering to the SLA response and resolution deadlines. Ability to spot opportunities and improvements that

The role is full-time and involves hands-on IT support, hardware preparation for new hires, and equipment shipping to staff. You will handle break/fix, configure laptops, and contribute to a shared knowledge base while providing 2nd/3rd line support for. Aptean in Leicester, UK seeks an Associate Fi

You will work with IT Managers, Customer Experience, Professional Services, and IT Security to deliver onsite and remote support, manage tickets, and meet SLA targets while ensuring client networks stay secure. The role is full-time, highly technical with a strong emphasis on customer service, owner

You will work with IT Managers, Customer Experience, Professional Services, and IT Security teams to ensure client data and networks are secure. The position involves face-to-face client engagement, onsite support, remote assistance, walk-ins, phone, and email. Support Engineer (2nd Line) who will w

IT Support Engineer Salary: £30,000 to £35,000 Job Type: Permanent Location: On-site – Leicester and Rugby A full UK Driving Licence and a car are mandatory About the Company Our client is a well-established UK organisation with multiple operational sites is seeking a proactive IT Support Engineer to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands-on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed. Roles and Responsibilities Deliver 1st and 2nd line IT support to over 600 users Troubleshoot and resolve incidents involving hardware, software, networks, and telephony Support system administration tasks, including user setup, monitoring, and maintenance Assist with testing and deploying new systems, hardware, and updates Work closely with third-party support partners where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills and Experience Previous experience in a 1st/2nd line IT Support or Service Desk environment Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking Familiarity with Microsoft 365, Google Workspace, and common business applications Experience with IT ticketing systems. Strong communication and customer service skills, with a proactive and positive approach Good problem-solving ability and willingness to learn new technologies Capable of working independently while contributing effectively to a wider team Flexibility to travel between Leicester and Rugby sites as required. A UK driving licence and own car are mandatory due to multi-site responsibilities. Mileage would be claimed via expenses Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals. To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. We are a recruitment agency that specialises in projects and programmes

We're looking for a dynamic and creative Development Chef to join a fast-paced food business, helping to bring exciting new products to life for leading UK retailers and foodservice customers. If you love spotting trends, developing exceptional recipes, and turning great ideas into comme. Are you a

Provide 1st and 2nd line IT support for end users on Microsoft and Mac technologies, including Office365 and Active Directory, with hybrid work options and travel.

Provides IT support (remote and on-site), troubleshooting, and infrastructure maintenance.

Lakeview Grange is a luxurious 55 bedded residential and dementia care home based in Chichester, West Sussex. We are looking for someone who is both energetic and passionate about providing exceptional food.

Creative chef sought for a fast-paced food business, focusing on innovative product development and recipe creation for UK retailers and foodservice customers.

You have an understanding of and respect for individuals’ qualities, abilities and diverse backgrounds. At its heart is our Oxfordshire Way vision, to enable people to live well and independently in their own communities. Continuous professional development and career pathways, including job share

Monday-Friday with rotating shifts and alternate Saturday work. Experienced HGV Technician needed to service, maintain, and repair HGVs and trailers in an in-house workshop. Role involves diagnostics, fault-finding, and MOT preparation.

IT Support Engineer (2nd Line Support). We are looking for a motivated and customer-focused. End User Experience (EUE) team, supporting high-profile clients in a fast-paced technical environment.

A good understanding ofvehicle electrical systems and fault-finding. The ability to work independently and as part of a team. Ensure all work is completed to manufacturer standards and within required timescales.

You'll handle escalations from the 1st line team, troubleshoot everything from desktops and networking through to cloud-based systems, and help identify recurring issues that could be resolved before they become bigger problems. This is a long-standing, independently owned IT services company based

Seeking a qualified plumber for 1st/2nd fix and sanitary works on a commercial build. Requires previous experience, own tools, and a JIB card.

Maintaining hygiene and safety standards. Unlimited 50% discount for friends and family. As Chef de Partie, you'll take ownership of your section and play a key role in delivering consistency and quality every service.

This post is considered as a Regulated Role with vulnerable children and/or protected adults, as specified in the Disclosure (Scotland) Act 2020. All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme u

As Head Chef, you'll take full ownership of kitchen performance, from food standards and GP control to team development and service excellence. You'll combine strong leadership with hands-on expertise, ensuring every dish reflects pride and precision. Unlimited 50% discount for friends and family.

From 28 February 2011, preferred candidates will be required to join the PVG Scheme or undergo a PVG scheme update check prior to formal offer of employment being made by Dumfries and Galloway Council. Able to work independently and as part of a team. We are looking for people that can bring differe

You should ensure that your email is set up to receive emails from MYJOBSCOTLAND and Inverclyde Council, and that they are not filtered into any JUNK/SPAM folders. Inverclyde Council offers a wide range of benefits to employees including flexible working opportunities, attractive pension schemes, a

Jane Street in London is seeking an experienced Network Engineer for the Network Security team to run, scale, and improve our security infrastructure through hands-on operations, design, and implementation. The role emphasizes advanced networking, security appliances, and cross‑firm collaboration

You’ll also gain exposure across organisations including GBRX, Network Rail and wider industry partners, helping you build a broad understanding of how AI is applied across the railway. You enjoy problem solving and want to understand how data and intelligent systems can improve the way things wor

Join a global trading firm leveraging technology, research, and risk management to identify and capture trading and investment opportunities across markets worldwide. Reporting to the Head of Security, this role involves managing infrastructure and networks within the London network security team, w

Comfort with Linux and Kubernetes, and experience with infrastructure automation tooling such as Ansible and Jinja, a source‑of‑truth or IPAM and DCIM system such as NetBox, and observability tooling such as Prometheus and Grafana. Write well‑tested, well‑documented software in Python and Go

The ideal candidate would have strong networking fundamentals and experience with security appliances such as firewalls and proxy to join our Network Security team. You will find and resolve issues, plan and execute deployments, and improve systems where possible. Your strong communication skills an

Ideal candidates have 5+ years of experience and a strong interest in security technology. Hunter Bond is seeking a Network Engineer (Security Focused) to join their elite tech firm based in London with a hybrid working model. The firm offers flexible work options, exposure to cutting-edge technolog

Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Software Engineer III, Site Reliability Engineering, Traffic Network Load Balancing1h agoG## Software Engineer III, Site Reliability Engi

Up to £180k + Industry Leading Bonus. This firm have set numerous world records for technology and offer an unrivalled learning curve!. The chance to work with the most cutting-edge technology in the Industry.

Reporting to the Head of Security, you will lead infrastructure and network security efforts within the London network security team and collaborate with engineering colleagues. Hamilton Barnes Associates Limited in London is seeking a senior Network Security professional to join a fast‑moving tec

What's on Offer: Supportive management and clear communication of work schedules The opportunity to work with a reputable and professional construction company Overtime opportunities Qualifications Essential: NVQ Level 2 or 3 Carpentry & Joinery Full UK Driving Licence CSCS Card Ability to read tech

Your role will include: Providing respectful personal care, administering medication, and help with domestic tasks such as cooking and cleaning, Developing warm and trusting relationships with all individuals we support, Support individuals to engage in a range of exciting activities inside the home

Company pension scheme Access to health and well-being support, such as healthcare, optical and dental discounts Employee discount scheme Experience annual pay reviews Profit related pay Opportunity for extended leave Free on-site parking Unlock your potential through training and growth opportuniti