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2nd Line Support Analyst \n \n A fixed term of 12 months, with a possibility of becoming full time. \n Salary: £30,000 \n 5 Days on site in Blackpool \n Start date: beginning September 2026 \n \n To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. \n Experience within the customers related industry, \n Previous experience of working within a multi-vendor environment on complex infrastructure advantageous. \n Demonstrable experience negotiating difficult situations to a successful conclusion. \n \n Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice \n Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure. \n Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. \n Experience using ITSM or ticketing tools

To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Strong technical knowledge of Win

You will resolve escalated issues, coordinate with carriers and vendors, monitor alerts, and mentor junior staff while striving to meet strict SLAs and deliver robust support documentation. This on-site role connects 1st line triage with deep infrastructure support, owning complex incidents related

As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. Line Technical Support Engineer. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLA

Hollybank Trustees Ltd in Carlisle, UK, is seeking a 2nd Line Technical Support Engineer to bridge triage and advanced vendor support. The role requires hands-on diagnostics, familiarity with packet capture, SIP tracing, and router interfaces, plus clear, customer-friendly communication. You will ta

The successful candidate will diagnose and resolve hardware/software issues, manage AD/Entra and 365 environments, and travel to sites across the UK and Europe as required. The role focuses on end-user support, Microsoft technologies, and contributing to IT projects and improvements. Michael Page is

Join our client’s dynamic IT team and take your support skills to the next level! This hybrid role (1 week on-site, 1 week remote) puts you right at the heart of fast‑paced IT operations — solving real‑world challenges, improving systems, and making a genuine impact every day. Hands‑on exp

Responsibilities include directing operations, enforcing safety, coordinating with engineering and other shifts, maintaining records, and driving process improvements to ensure every component is built safely, accurately, and on time. This role leads a team of hourly union fabricators, plans, priori

A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickl

You will use Laser Tracker, Faro Arm, and Photogrammetry systems, collaborate with Engineering, Manufacturing, and Quality teams, and contribute to safe, accurate, and precise workmanship, with. This on-site role focuses on dimensional inspections and adherence to engineering drawings and GD&T stand

Candidates should have strong hands-on AWS experience, excellent problem-solving abilities, and a background in operational support. The role involves providing 2nd line support across AWS cloud infrastructure, troubleshooting technical issues, and collaborating with DevOps teams. A leading IT consu

Based in Billericay with hybrid working (4 days in the office, 1 day at home), you will handle Windows troubleshooting, M365 admin tasks, Intune, PowerShell, and SQL-based applications while developing your skills. The role focuses on resolving technical incidents and providing high-quality end-user

This role involves providing 1st and 2nd level IT support, managing support requests, and participating in IT projects. Candidates should have 5-7 years of experience in helpdesk roles within engineering or similar fields, and possess relevant technical and educational qualifications.

The role requires hands-on support experience with Microsoft technologies and networking, with the opportunity to progress within a friendly, office-based environment that values training and staff development. You will handle escalating technical issues, manage queues, and work closely with the sen

Ongoing job covering 1st and 2nd fix tasks on external lighting projects. Applicants must have experience in a similar role, own tools, PPE and a valid JIB card, and be able to work on own initiative with limited supervision.

You will provide 1st and 2nd line support, troubleshoot hardware, software and network issues, support Microsoft 365 and Windows, set up devices, manage user accounts, and contribute to IT projects while delivering excellent customer service. Newman Personnel represents a well-established business s

Hill Group UK is seeking an ICT Technical Analyst to provide first and second line IT support across offices and more than 70 live sites. You will troubleshoot devices, configure PCs and support infrastructure projects, ensuring systems work fast and correctly. This hands-on, people-facing role blen

You will provide advanced technical support across networking and security, diagnose incidents, and ensure service requests are handled to a high standard. You will perform second-line diagnostics, work with clients via phone and email, manage tickets to meet SLA targets, and maintain thorough docum

TOOLS & EQUIPMENT: Lathes and drills with common accessories, overhead crane and hand trucks, various power grinders, precision measuring equipment, miscellaneous hand tools. Works under general supervision with guidance and direction available on unusual set up and operating problems. Checks and ma

Applicants should have at least two years of experience, excellent communication skills, and familiarity with IT security, Windows 11, and Azure services. The role involves hands-on 2nd line technical support for a variety of issues while working primarily with Microsoft technologies. A competitive

You will support enterprise networking environments across Cisco, Meraki and other technologies, resolving complex incidents and acting as a key escalation point. Join one of the UK's largest MSPs, with ongoing training, progression, and excellent benefits including private medical insurance and gen

The role involves delivering 1st and 2nd line support, troubleshooting IT systems, and improving processes. Ideal candidates should have strong Windows/macOS skills and experience with Microsoft 365.

You will provide high-quality 2nd line IT support, triage and resolve tickets, and assist with larger IT projects across UK offices. Key responsibilities include supporting Windows and macOS environments, Microsoft 365, AD/Exchange, and IT service management tools, with occasional travel to other UK

Provide 2nd line technical support for networking and connectivity-related incidents and service requests. Strong understanding of VLANs, VPNs, routing, switching, and network security principles. Troubleshoot and resolve issues across routing, switching, wireless, security, and broadband technologi

As a 2nd Line Network Engineer, you will be responsible for providing technical support and issue resolution for a diverse customer base, performing advanced diagnostics and troubleshooting across network infrastructures and connectivity services. This role requires a technically capable and custome

You’ll be responsible for providing advanced technical support to Wavenet customers, diagnosing and resolving network incidents, and ensuring service requests are handled to the highest standard. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspective

In a fast-paced environment, you’ll troubleshoot, monitor, and resolve service issues, collaborating with specialist teams and external partners while contributing to continuous improvement and coaching others. You will provide advanced technical support, own complex incidents and help keep critic

This role involves delivering first and second-line support across Microsoft 365 and Windows systems, with responsibilities including troubleshooting hardware and software, and supporting network functions. Candidates should have strong experience in IT support and the ability to work on-site five d

You will troubleshoot hardware, software, networking and connectivity, support wired and wireless networks, VPNs and mobile technologies, and assist with Microsoft Teams telephony and end-user devices while delivering excellent. This role provides 1st and 2nd line support across a busy multi-site en

You will manage IT tickets using Jira, respond to incidents, and provide hardware, software and systems support. Proactive Appointments in Milton Keynes is seeking an IT Support Analyst to join our team as a capable 1st/2nd line support specialist. This permanent, full-time role offers a salary of �

You’ll join a collaborative team with real influence over how our Service Desk operates, leading on escalations, working hands‑on with Microsoft 365, Azure, Entra ID, Intune and networking kit including Meraki, Fortinet and Cisco, and helping shape our documentation, processes and service as we

Install, configure, and maintain end-user software and applications - This includes Microsoft Applications such as Teams, Exchange, SharePoint, and other business applications which are SQL based. Prior experience in 2nd Line + roles where you will be expected to trouble shoot and resolve software a

We are looking for a 2nd Engineer to join a dredger as soon as possible. Dredger experience is mandatory. Engineering and Quality Assurance.

Ideal candidates will possess advanced skills in CT imaging, patient communication, and adherence to safety protocols. This role is perfect for professionals looking to expand their experience in a supportive and stimulating setting. Candidates should demonstrate strong technical proficiency and ada

Based across Gloucestershire, Bristol and Cardiff, you will deliver friendly 1st and 2nd line support, manage tickets and assist with onboarding and inductions for new starters. Hazlewoods, one of the Southwest's leading independent chartered accountants, invites applications for a Service Desk Anal

The Industrial Control Systems (ICS) 2nd Engineer supports the Lead ICS Engineer in maintaining and improving the plant’s industrial control systems and cyber security framework. Ability to work independently and collaborate across engineering, operations, and IT teams. DCS, PLC, SCADA, and server

Candidates should have a basic understanding of contractual principles and strong organisational skills. This full-time, permanent position offers an excellent salary package with generous leave and benefits. A leading educational institution in the UK seeks an Assistant Contracts Negotiator to mana

You will perform dimensional, visual, and metallurgical inspections using handheld gauges, optical inspection equipment, and specialized testing equipment while collaborating with manufacturing and quality teams to ensure products meet customer specifications.

You will diagnose and resolve network incidents, provide advanced technical support, and ensure requests are handled to the highest standard. You will collaborate with clients via phone and email, manage tickets to meet SLAs, and maintain thorough documentation. This hands-on role requires strong tr

You will provide 1st and 2nd line IT support, troubleshoot hardware and software issues, and assist with Microsoft 365 and Windows projects while delivering excellent customer service daily. The role offers a salary up to £32,000 DOE and genuine opportunities for training and career progression in

From Cromer crab and Brancaster mussels to Norfolk-reared meats and locally smoked fish, our menus celebrate seasonality, flavour, and creativity. Work/Balance – A genuine belief in work/life balance and an understanding of working together to promote flexibility. As a Sous Chef, you will support

Proven ability to work independently, take initiative, and build productive supervisor‑employee relationships in a fast‑paced manufacturing environment. This role leads and develops a team of hourly union fabricators—planning, prioritizing, and assigning daily work while monitoring and adjusti

The role involves collaborating with the Technology department on upgrades, maintaining data integrity and system security, and documenting processes for user guides and knowledge bases. Michael Page is seeking a 2nd line Support Analyst to oversee day-to-day IT systems management, ensuring reliabil

You'll troubleshoot complex enterprise networks, support Cisco routing and switching, and work with Fortinet, Meraki and other technologies in a busy MSP environment. This role requires strong diagnostics, customer-focused communication, and SLA-driven incident resolution across routing, switching,

You’ll help with incidents, service requests, and projects across Windows devices and Microsoft 365 while maintaining asset records and contributing to service improvement. You will provide high-quality 1st and 2nd line IT support for a modern IT environment. Hybrid working and occasional travel a

The role covers 1st, 2nd and 3rd line support with potential field-based project work depending on location. You will manage Microsoft 365 administration (Azure AD, SharePoint, Exchange, Intune) and troubleshoot client and server issues. The role offers hybrid working with occasional Cambridge offic

You’ll provide hands-on support across servers, networking, Microsoft 365 and broader infrastructure, and take ownership of complex issues. This Service Desk‑focused role offers progression as you troubleshoot, document work, and communicate effectively with users and clients. Morson Human Resou

You'll troubleshoot Microsoft infrastructure, cloud technologies and end-user environments, acting as escalation point for 1st Line Engineers and assisting with project work. You’ll troubleshoot complex technical issues, maintain customer infrastructure and play a key role in delivering upgrades,