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Powered by Water, Driven by Purpose \n South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes. \n We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. \n Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. \n Ready to make a splash? Join our team today. Join us and help keep our people connected\n We're looking for a talented Service Desk Analyst to join our IT team and provide outstanding technical support across our organisation. As the first point of contact for IT-related issues and service requests, you'll play a vital role in ensuring colleagues can work efficiently and effectively every day. \n This is an excellent opportunity for an experienced IT support professional who enjoys solving problems, delivering exceptional customer service, and working within a collaborative technology environment. What you'll be doing:\n As a Service Desk Analyst, you'll provide first-line technical support and help maintain the reliability of our IT services. You'll work closely with colleagues across the business and wider IT teams to resolve incidents, fulfil requests, and continuously improve the user experience. \n Key responsibilities include: \n\n • \n Providing first-line support for hardware, software, systems, and network-related issues \n • \n Diagnosing and resolving technical problems efficiently and professionally \n • \n Managing incidents and service requests through the IT Service Management platform \n • \n Ensuring tickets are accurately recorded, updated, and resolved within agreed service levels \n • \n Escalating complex issues to specialist teams when required \n • \n Supporting user access and identity management processes in line with information security requirements \n • \n Maintaining knowledge base articles and service documentation \n • \n Delivering guidance and training to end users where appropriate \n • \n Identifying opportunities to improve service delivery and support processes \nWhat we're looking for:\n You'll be a customer-focused IT professional with strong troubleshooting skills and a passion for delivering excellent service. \n We're particularly interested in candidates who have: Essential\n\n • \n At least 3 years' experience in an IT Service Desk, IT Support, or Technical Support role \n • \n Strong knowledge of Windows operating systems \n • \n Experience supporting Microsoft Office and related workplace technologies \n • \n Understanding of core networking principles \n • \n Excellent problem-solving and analytical skills \n • \n Strong communication and interpersonal abilities \n • \n Good organisational skills and attention to detail \n • \n The ability to work effectively in a fast-paced environment \nDesirable\n\n • \n Bachelor's degree in Information Technology, Computer Science, or a related discipline \n • \n ITIL certification or experience working within IT Service Management frameworks \n • \n Experience supporting identity and access management processes \nWhy join us?\n You'll join a supportive and collaborative IT environment where you'll have the opportunity to develop your technical expertise, broaden your experience across a wide range of technologies and business systems, contribute to meaningful service improvements, and build a rewarding long-term career within a forward-thinking organisation. \n\n • \n Generous holiday allowance + bank holidays \n • \n Discretionary bonus \n • \n Competitive contributory pension \n • \n Share-save scheme \n • \n Health benefits & wellbeing support programmes \n • \n Group discounts \n • \n Cycle to Work scheme \n • \n Financial support services \n • \n Development and training opportunities… and much more! \n\n Closing Date: 1st September 2026 \n We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. \n Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. \n \n Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. \n Our core values, which are essential to our success, are: \n Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. \n Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. \n Be the Future - Embrace change. Drive Progress. Own the challenge. \n

We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Escalate complex technical issues to 2nd and 3rd

Som3 is seeking a customer-focused IT Service Desk Analyst to join our busy IT team in Exeter. With previous IT Service Desk experience, you will troubleshoot a wide range of technologies including Windows 11, M365, AD, and Defender.

Job TitleOperations ManagerJob Description SummaryJob DescriptionWe are seeking an experienced and driven Facilities Manager to join our team at Guildhall Shopping Centre in Exeter. This is an exciting opportunity for a facilities management professional who thrives in a client-focused environment and is passionate about leading teams, driving operational excellence and delivering exceptional service standards. Reporting to the Centre Manager, you will play a key role in ensuring the successful delivery of facilities management services, maintaining a safe and compliant shopping centre environment, and enhancing the experience of retailers, visitors and stakeholders.Roles and ResponsibilitiesLead and support Centre Manager and site-based teams, providing coaching, guidance and performance management of contractors.Ensure the shopping centre remains fully compliant with all statutory and legal requirements, including health and safety regulations, audits, inspections and risk management processes.Manage contractor performance, ensuring service level agreements, KPIs and quality standards are consistently achieved across all service areas.Build strong relationships with occupiers, retailers and key stakeholders, acting as a point of escalation and ensuring excellent customer service delivery.Drive financial performance through budget management, service charge administration, cost control and the identification of commercial opportunities.Support the preparation of proposals and contribute to business development opportunities across the wider portfolio.Ensure effective management of CAFM systems, service desk activities and operational reporting processes.Oversee the resolution of complaints, incidents and operational challenges, ensuring timely communication and positive outcomes.Maintain business continuity and emergency response plans, ensuring the centre is prepared for major incidents and unforeseen events.Promote sustainability initiatives, continuous improvement and operational best practice throughout the shopping centre environment.Build and maintain productive relationships with contractors, service partners, local authorities and statutory bodies.Experience and QualificationsIOSH qualified as a minimum.Membership of a relevant professional body, such as IWFM desirable.Proven experience within Operational or Facilities Management.Strong knowledge of facilities management compliance, contractor management, service charge budgets and health and safety legislation.Experience managing operational services within a retail, mixed-use or commercial property environment.Stakeholder management skills.Proficiency with CAFM systems and Microsoft Office applications.If you are an ambitious facilities management leader looking to make a meaningful impact within a vibrant retail destination, we would love to hear from you. Join Cushman & Wakefield at Guildhall Shopping Centre, Exeter, and become part of a global organisation that values integrity, collaboration, innovation and professional development while delivering exceptional experiences for clients, retailers and visitors alike.Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.INCO: “Cushman & Wakefield”SummaryLocation: Exeter, United KingdomType: Full time

South West Water is seeking a Service Desk Analyst to join our IT team and provide outstanding technical support across the organisation. As the first point of contact for IT issues, you will help colleagues work efficiently and effectively every day.

The Citation Group is seeking an IT Service Desk professional to serve as the first point of contact for IT services, requests, and incidents. Ideal candidates have 1–2 years in IT service desk, strong IT knowledge, and excellent communication skills. You will support internal staff across two sit

As a Service Desk Analyst, you'll provide first-line technical support and help maintain the reliability of our IT services. Managing incidents and service requests through the IT Service Management platform. At least 3 years' experience in an IT Service Desk, IT Support, or Technical Support role.

Job Title: Deskside Support Analyst Engagement: Full Time, Permanent Location: Exeter ⌚ Working hours: (Apply online only) Salary: Up to £35,000 About the role As a member of the onsite support team, you will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. What you'll do • Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Support Service Desk with tickets where possible, • Provide expert support for Microsoft Office Suite and other Microsoft applications, • Provide support for Mac devices, including MacBooks and iPads. Assist users with Mac-related issues, configurations, and software installations. Ensure compatibility and integration of Mac devices with the existing IT infrastructure, • Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates, • Maintain and troubleshoot meeting room technology, including video conferencing equipment, projectors, and audio systems. Ensure seamless operation of audio-video equipment during meetings and events. Assist users with setting up and using AV equipment for presentations and conferences, • Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure-related issues, • Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured, • Provide IT support for customer conferences and events, including setting up and configuring IT equipment. Ensure the smooth operation of audio-video equipment during customer-facing events. Offer technical assistance to event participants as needed, • Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution, • Assist with the on-boarding of new employees, ensuring they have the necessary IT equipment and access. Provide training and support to new starters to ensure a smooth transition into their roles, • Provide VIP support where required to senior members of the organisation What you'll bring • Microsoft Windows Operating Systems, • Microsoft Office, 365 and other associated applications, • Building of hardware, • Networking skills, • Excellent communication and customer service skills at all hierarchical levels What we offer • 25 days leave + bank holidays, • Your birthday off, • Enhanced parental leave, • Company Pension, • Private medical, • Gym membership, • Cycle to work scheme, • Employee assistance programme, • Endless learning opportunities Who are we Acora One is a trusted UK technology partner dedicated to helping small and medium-sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations. Our values • #1 Be the best you can be, • #2 We do what we say, • #3 Together we win To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Group Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory. Job Title: Second Line Helpdesk Engineer. We have an exciting opportunity with an established & growing organ

Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This role would suit someone with previous IT Service Desk or Desktop Support experience, or someone with a strong IT foundation looking to

Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This role would suit someone with previous IT Service Desk or Desktop Support experience, or someone with a strong IT foundation looking to

Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. ICT Service Desk Analyst Location:. Deliver routine service requests and approved changes in line with IT service management processes.

This role sits at the heart of IT operations-bridging Service Desk teams, IT service owners and business users to reduce demand, improve efficiency and strengthen self-service. Service Desk, ITSM or IT Service Delivery environment

This is an excellent opportunity for a junior IT professional or early-career Service Desk Analyst looking to gain experience within a large enterprise environment. The successful candidate will provide first-line IT support to colleagues across the business, helping resolve technical issues and ser

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk.

Previous service desk experience and understanding of working to KPI’s is an advantage. We are looking for Service Desk Analysts to join the successful IT support team within a global banking client providing 1st or 2nd line technical support to a user base of over 65,000 colleagues. A passion for

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk.

Key Recruitment Ltd in Waterlooville is recruiting a permanent full-time IT Service Desk Analyst for a hybrid role. You will provide first-line technical support, resolving incidents and service requests from initial contact through to resolution while delivering excellent customer service. The idea

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk.

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk.

Re Resource Group in Gloucestershire is seeking a Service Desk Analyst on a 3-month contract.

Interaction Recruitment is looking for a dedicated Support Desk Administrator to join their team in St Ives, Cambridgeshire. This office-based, full-time role requires strong customer service skills and the ability to manage multiple tasks efficiently.

Hazlewoods, one of the Southwest's leading independent chartered accountants, invites applications for a Service Desk Analyst to join our IT team. We value service excellence, teamwork and professional development.

The award winning Cisco and Aruba Partner is searching for a Service Desk Engineer (3rd Line) to join the team. Join a leading European IT service provider and Germany’s largest IT system house. Recognized as a leader in business applications, particularly PLM and ERP solutions, the company operat

MSP Talent Bridge Ltd is seeking an experienced Service Desk Manager to own the day-to-day running of the service desk and drive continuous improvement across SLAs and KPIs.

Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues. A leading technology provider in the financial services sector is seeking a Technical Support Specialist.

NHS is seeking an enthusiastic ICT Operations Junior Service Desk Analyst to join the Service Desk team. The role involves handling high volumes of incoming calls, recording details in the IT service management system, and providing basic technical support while collaborating with ICT teams to resol

Solus - an Aviva company is seeking a 1st Line IT Engineer to join our Service Desk, serving 2,500+ users across 40+ sites. You will work with Microsoft 365, Azure, Intune and HaloITSM, handling hardware, software, and networking issues with a focus on reliable service delivery.

Prize Placements is seeking an IT Service Desk Team Leader to head the service desk function in Hertfordshire, UK. You will drive ITIL-based incident, problem and change processes, monitor SLAs/KPIs, and partner with infrastructure, applications and security teams to continuously improve service del

The role reports into the Head of Service Management and will be responsible for overseeing the Service Desk function within the Chaucer Technology Group (CTG). Provide Service Management guidance and support to the Service Desk team. Relevant industry experience in Service Management roles, with pr

R13 Recruitment is searching for a Service Desk Analyst to join a growing technology organisation. This full-time role offers hybrid working opportunities and focuses on customer service and problem-solving, providing a fantastic environment for career development in technology support.

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire.

Manage and resolve incidents and service requests logged through Service Desk platforms ensuring high customer satisfaction. Seeking a Senior Service Desk professional with 3 to 5 years of experience to deliver expert support and management of IT service requests and incidents. Provide high-quality

A leading insurance group in England is seeking a Service Desk Lead to oversee. The role involves leading a team, implementing IT Service Management best practices, and ensuring service delivery aligns with business objectives. Candidates should have a background in Service Management and proven lea

Line, 2nd Line, IT Support Engineer, Service Desk Analyst, IT Engineer, Microsoft 365, Office 365, Windows, Active Directory, Helpdesk, Troubleshooting. IT support or Service Desk environment (or equivalent exposure). My client, a highly successful and well-established business based in Hertfordshir

As a Service Desk Controller, you'll be responsible for handling customer service requests, scheduling field engineers, coordinating parts, and ensuring maintenance and breakdown calls are managed efficiently to deliver excellent customer service. Our Peterborough based client is looking for a highl

Minimum 8–10 years in IT Service Management, with at least 5 years in a Service Desk Manager or IT Service Delivery Manager role. Proven track record running large‑scale Service Desk operations (500+ users, high‑volume ticketing). Service Desk & Incident Management.

Morson Human Resources Limited is seeking a Service Desk Enablement Lead for a hybrid role in Warrington. This position involves improving the adoption of Service Desk tools and processes within a global consultancy. The ideal candidate will have substantial experience in IT Service Desk environment

A leading IT support company in the United Kingdom is seeking a Service Desk Analyst to resolve complex support cases and provide Level 1 and Level 2 support.

The ideal candidate will lead a small Service Desk team, manage day-to-day operations, and drive performance. Spectrum IT Recruitment is assisting a large national UK client to hire a Contract Service Desk Lead for an initial 3-6 month on-site assignment in Portsmouth, Hampshire.

Solus Accident Repair Centres in the United Kingdom is seeking a 1st Line IT Engineer to join our Service Desk, the first point of contact for over 2,500 users across 40+ sites. Join a collaborative team using Microsoft 365, Azure, Intune and HaloITSM, with varied work across hardware, software and

Rotork is seeking a Lead Service Desk Analyst to guide a high-performing IT support team across a global organisation. You will act as the senior UK-based escalation point, combining hands-on technical expertise with strong leadership to ensure best-in-class service aligned to ITIL standards and SLA

Solus - an Aviva company is seeking a 1st Line IT Engineer to join the Service Desk, supporting 2,500+ users across 40+ sites.

Build Engineer – Service Desk (Hemel Hempstead). Service Desk team supporting clients across the financial and regulated sectors. Excellent communication and customer service skills.

EXL Service (UK) Ltd in Manchester is seeking a Team Manager to lead a high-performing service desk, driving excellent IT support for users, stakeholders and suppliers in a fast-paced environment.

Allscreens Nationwide Ltd in Peterborough is seeking a highly organised Service Desk Controller to join them on a full-time permanent basis. You'll handle customer enquiries by phone and email, schedule field engineers, coordinate parts and maintain service records.