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Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. \n What you'll be doing \n As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. \n Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. \n We'll equip you with the training and support needed to further your career in the world of IT. \n This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. \n Role highlights \n\n • Swiftly respond to customer queries via email or phone.\n, • Expertly determine the best solution based on customer-provided issue details.\n, • Skillfully diagnose system errors and other technical challenges.\n, • Keep detailed logs of events and problem resolutions.\n, • Stay proactive with follow-ups, ensuring customer satisfaction.\n, • Request feedback and monitor calls to enhance our training methods.\n, • Perform software installations or updates to address issues.\n\n \n Is this role for me? \n If you can confidently answer "Yes" to the following questions, this role is perfect for you: \n\n • Can you write/speak French fluently?\n\n\n, • Have you worked in a fast-paced Help Desk/Support Centre or Retail environment?\n, • Do you thrive in a target-driven environment, boasting excellent customer service skills?\n, • Can you communicate effectively over the phone with individuals of varying IT expertise?\n, • Does pressure fuel your performance, turning challenges into victories?\n, • Do you revel in taking ownership to secure successful resolutions?\n\n\n, • Are Tech-savvy, well-versed in hardware, software, databases, and remote access.\n, • Have a solid grasp of computer systems, mobile devices, and tech products.\n, • Ability to diagnose and resolve basic technical issues.\n\n \n What's in it for you? \n\n • Enjoy 33 days of annual leave (inclusive of bank holidays).\n, • Take advantage of our travel pass loan and cycle to work scheme.\n, • Keep your eyes in top shape with free eye tests.\n, • Join our discounted Dental Care Scheme.\n, • Explore the option to purchase additional holidays.\n, • Access our childcare scheme to ease your responsibilities.\n\n Who are we? \n Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it’s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. \n If you're on the lookout for your next career leap and a chance to leave your mark, look no further—we're here, eagerly awaiting your arrival. Join us today!

Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. \n What you'll be doing \n As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. \n Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. \n We'll equip you with the training and support needed to further your career in the world of IT. \n This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. \n Role highlights \n\n • Swiftly respond to customer queries via email or phone.\n, • Expertly determine the best solution based on customer-provided issue details.\n, • Skillfully diagnose system errors and other technical challenges.\n, • Keep detailed logs of events and problem resolutions.\n, • Stay proactive with follow-ups, ensuring customer satisfaction.\n, • Request feedback and monitor calls to enhance our training methods.\n, • Perform software installations or updates to address issues.\n\n \n Is this role for me? \n If you can confidently answer "Yes" to the following questions, this role is perfect for you: \n\n • Have you worked in a fast-paced Help Desk/Support Centre or Retail environment?\n, • Do you thrive in a target-driven environment, boasting excellent customer service skills?\n, • Can you communicate effectively over the phone with individuals of varying IT expertise?\n, • Does pressure fuel your performance, turning challenges into victories?\n, • Do you revel in taking ownership to secure successful resolutions?\n\n\n, • Are Tech-savvy, well-versed in hardware, software, databases, and remote access.\n, • Have a solid grasp of computer systems, mobile devices, and tech products.\n, • Ability to diagnose and resolve basic technical issues.\n\n \n What's in it for you? \n\n • Enjoy 33 days of annual leave (inclusive of bank holidays).\n, • Take advantage of our travel pass loan and cycle to work scheme.\n, • Keep your eyes in top shape with free eye tests.\n, • Join our discounted Dental Care Scheme.\n, • Explore the option to purchase additional holidays.\n, • Access our childcare scheme to ease your responsibilities.\n\n Who are we? \n Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it’s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. \n If you're on the lookout for your next career leap and a chance to leave your mark, look no further—we're here, eagerly awaiting your arrival. Join us today!

With a passion for lifeJoin our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it.Role: Planning and Dispatch ManagerLocation: Remote with some travel Job Purpose:To champion and drive forward efficient operation support within the planning & dispatch team to achieve an exceptional level of customer support, service and care. To developrelationships with key influencers both internally and externally. To work as an integral part of the Service team to ensure a first-class customer service is always provided, whilst adhering to customer SLA’s.Functions:Manage the day-to-day operations of the Planning & Dispatch team, with overall responsibility for all team administration. Drive operational efficiency through the implementation and optimisation of software solutions and streamlined processes. Foster a culture of service excellence by monitoring and managing KPIs, providing coaching and support to team members, and maintaining clear, effective communication across the business.Key duties and responsibilities:Create and manage agreed weekly monthly KPI reports and a general overview of service desk priorities.Design and manage to track daily workload through Dashboards, ensuring the teams workload are distributed fairlyCollate customer intelligence & communicate regularly with service contracts department, along with service management team and sales where required.Work with Managers within Service to ensure data is cleansed and continuously audit overall system.Support & lead progress within the various service excellence initiatives to increase efficiency and customer centricity across the service desk.Manage and maintain planning & dispatch team processes and make necessary corrections as and when requiredActively drive service desk activity to be conducted within customer SLA’s.Promote & provide a highly professional level of customer service at all times.Be an advocate of continuous learning and improvement by encouraging regular feedback through promoting an open, honest working environment for all.Maintain an active communication channel for customer feedback to be valued and understood.Actively contribute and monitor the ‘account management’ initiative across the team.Liaise with customers both verbally and in writing to follow up engineer’s site visits where an escalation has been required.Build and maintain strong relationships with internal departments to deal with all custome queries in a timely manner.Review and manage team capacity report, use the report to predict future capacityQuality System Duties and Responsibilities:Build Quality into all aspects of their work by maintaining KPI compliance.Knowledge/Skills/Experience:Experience working in a similar leadership role in a customer services environment.Coordination/scheduling experienceExcellent organization skills with ability to plan workload effectively, cope well under pressure, meeting objectives & deadlines.A positive, problem solver approaching difficult tasks with a can do attitude to drive performance of others daily.Excellent attention to detail, with the ability to drive the correct solution for the right situation through to completion.Able to demonstrate use of initiative.An understanding of the importance of delivering excellent customer service.Exceptional communication skills both written and verbal, with an excellent telephone manner.Active listener, with the ability to quickly gain rapport and trust across all levels.Highly self-motivated, excellent team player, able to develop strong relationships with colleagues and peers.High levels of passion, enthusiasm and a willingness to learn.Good working knowledge of Microsoft Office products (Excel, Outlook and Word.Preferred:Knowledge of SAPKnowledge of SalesforceExperience of Working from home in a remote roleAbout us With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Join Our Team as a Desktop Support Analyst Location: Derby An exciting opportunity has come available for a Desktop Support Analyst to join the growing team at Brightwell. In this key role, you will be responsible for providing deskside assistance to Brightwell users, providing an onsite point of contact for 3rd parties and providing assistance with IT related issues. Additionally, the Desktop Support Analyst will maintain strong communication lines between Brightwell, the third-party vendors and the business adhering to Brightwell practices. The role is based primarily on-site at Derby, with an expectation of 3 days in the Derby office and 2 days at the Chesterfield office, adjusting as required. What you’ll do: • Provide onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively., • Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery., • Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality., • Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues., • Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue resolution., • Support the Service Delivery Manager in testing technology changes, to ensure systems are stable and available for the next working day., • Escalate high-priority incidents and issues to the Service Delivery Manager, to ensure appropriate visibility and timely intervention., • Assist the Service Delivery Manager with audit reviews by providing evidence, to ensure technology remains auditable throughout the year., • Monitor technology security practices and proactively identify and escalate potential or actual breaches, to protect organisational systems and data., • Maintain policy and process documentation, to ensure information remains accurate, up to date, and accessible., • · Provide metrics and Management Information (MI) to relevant stakeholders, to support informed decision-making and performance tracking., • Participate in on-call support when required, to ensure business continuity and issue resolution outside standard hours., • Manage IT peripherals to ensure they remain fit for purpose and fault-free, to support reliable end-user operations., • Use ServiceNow for ticketing and asset management, to ensure accurate tracking and effective management of IT peripherals, assets, and licences., • Other duties, as required. This role would suit someone with: • Good working knowledge of Windows operating systems and Microsoft 365, including associated applications, • Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications, • Experience working in a desktop support or service desk environment (typically 3+ years or equivalent), • Ability to learn and adapt to new and changing technologies, • Strong customer service and user-facing communication skills, • Effective verbal and written communication skills, with the ability to engage stakeholders at all levels, • Strong diagnostic and analytical skills, • Experience of incident triage and working with competing priorities in a high-volume support environment, • Ability to work effectively under pressure, • Relevant IT support experience and/or formal IT qualifications, • Understanding and confident use of technical terminology, • Strong interpersonal and stakeholder management skills, • Experience of working with third-party suppliers and support teams, • Ability to manage workload and prioritise tasks appropriately within a dynamic environment, • Professional and positive approach to work. Desirable: • O365 admin and other Azure admin services, • SharePoint administration, • Networking experience e.g. patching, testing, VLAN organisation, • Teams room conferencing systems, • File integration software, e.g. Boomi, Go Anywhere, • 8x8 or other Telephony platform management, • Egress platforms or similar, • Experience working in the Finance sector Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: • Annual performance bonus of up to 7%., • 25 days holiday (increasing to 30 with service) plus bank holidays., • A pension with 15-17% employer contributions (depending on age)., • 8 x salary Life Insurance., • Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave), • Free health assessments., • Health cash plan., • Professional study support., • Employee Assistance Programme and free Wellhub wellness network platform access., • Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!

Good working knowledge of Windows operating systems and Microsoft 365, including associated applications Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications Experience working in a desktop support or service desk environment (ty

The postholder will oversee the efficient operation of the IT Service Desk, ensuring high-quality support services are delivered consistently across the business. Provide training and guidance to the Service Desk team. Information Technology Services.

This is a fantastic opportunity for an experienced Service Desk Team Leader or Service Desk Manager who enjoys developing people, building strong customer relationships and driving service excellence. Lead and develop a team of Service Desk Analysts delivering first-line support services. Previous e

The position offers a salary range of £21,000 to £24,000 plus benefits, with a preference for office-based work with some hybrid flexibility. Deerfoot Recruitment Solutions Limited is hiring a Service Desk Analyst in Nottingham. This role is key for providing first-line IT support, ensuring system

This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly. Monitor issues proactively and elevate where needed to ensure a high standard of service.

Breedon Group plc is seeking a Service Desk Manager to oversee the IT Service Desk, ensuring high-quality support across the business from its Derbyshire operation. You will coordinate with resolver teams, manage incidents, and guide the team to continual service improvements while reporting on perf

Ascent People Ltd is seeking an IT Service Desk Manager to build and lead a new team of Support Analysts in the East Midlands.

Flexible Support: Support various operational activities within the Service Delivery function, contributing to projects and initiatives as required, while ensuring compliance with defined standards. A collaborative mindset, with a commitment to continuous improvement and staying up to date with emer

This is a fantastic opportunity for an experienced Service Desk Team Leader or Service Desk Manager who enjoys developing people, building strong customer relationships and driving service excellence. Lead and develop a team of Service Desk Analysts delivering first-line support services. Previous e

LGH Hotels Management is seeking an Assistant Hospitality Service Manager to join the Derby Mickleover Hotel front office team. You will be the first contact for guests, ensure a smooth arrival experience, and lead the front desk with energy, warmth and professional discipline.

Precept Recruit is seeking a capable Help Desk professional for a full‑time role based in the UK with hybrid working from home and Head Office. You will work with hardware, software, mobile devices and remote access tools, log events, and apply fixes while delivering excellent customer service.

Salary: £27,000 - 27,000 per year.We have worked in a fast-paced Help Desk, Support Centre, or Retail environment.We thrive in a target-driven environment and have excellent customer service skills.We communicate effectively over the phone with people of varying IT expertise.We perform well under p

Morgan Hunt UK Limited is seeking an IT Service Desk Specialist to ensure the smooth operation of IT services and provide technical support.

Derbyshire County Council is seeking a Service Desk Analyst to join the Digital Services Service Delivery Team.You will provide 1st line ICT support to staff and external partners, using the Service Desk Tool to log and escalate incidents while ensuring SLA targets are met.You will own incidents, ma

A leading organization in the education sector is seeking an IT Service Desk Specialist to ensure the smooth operation of IT services, provide technical support, and enhance the overall user experience. Collaborate with IT team members to improve service delivery.

Computacenter Derby is seeking an experienced Service Desk Operations Manager to lead a team of analysts delivering first-line IT support for a key customer account. The role requires proven leadership, strong communication and the ability to analyse data to guide operational decisions and service i

Our client is looking for a 2nd Line Support Engineer with strong Google Workspace and Windows troubleshooting experience, supporting both internal and external users through a service desk. Good understanding of hardware, software and networking support. Confident supporting users and managing inci

Previous experience leading teams within a Service Desk, Help Desk or IT Support environment. Demonstrates strong leadership in managing Service Desk teams, focusing on employee development, customer service excellence, and operational efficiency. Lead and develop a team of Service Desk Analysts del

Computacenter is seeking a Lead Service Desk Manager to direct a team delivering first-line IT support across client environments. You will also produce management reports, coach staff through regular reviews and ensure governance of service workflows to meet objectives and quality standards. You wi

IT 1st Line Support Analyst, 1st Line Support Engineer, Service Desk Analyst, Support Engineer, Support Analyst – Nottingham, East Midlands, Microsoft Windows, Mac OS X, Microsoft Office, Office 365, Microsoft Azure, ITIL, up to £150/day, initial 6-month contract. This is an amazing opportunity f

Team Leader – Recruitment Location: Derby (Office-based) Salary: Negotiable DOE + Uncapped Commission + Excellent Benefits Are you an experienced Recruitment Team Leader or Senior Recruitment Consultant ready to take the next step in your career? We're looking for an ambitious, driven and commercially minded Team Leader to join a well-established and growing recruitment business in Derby. This is an excellent opportunity to lead, develop and grow a team while remaining hands-on with your own clients and business development. The Role As Team Leader, you'll be responsible for managing, mentoring and motivating a team of Recruitment Consultants, ensuring they achieve both individual and team targets while maintaining exceptional service levels for clients and candidates. You'll lead from the front by continuing to bill, developing new business opportunities and helping shape the future growth of the Derby office. Key Responsibilities • Lead, coach and develop a team of Recruitment Consultants., • Set individual and team objectives, monitoring performance against KPIs and revenue targets., • Conduct regular one-to-one meetings, performance reviews and coaching sessions., • Support consultants with client meetings, negotiations and candidate management., • Drive new business development and expand existing client relationships., • Manage your own recruitment desk, generating consistent billings., • Recruit, onboard and train new consultants as the team grows., • Ensure best practice recruitment processes and compliance are maintained., • Foster a positive, high-performance and collaborative team culture., • Report on team performance and contribute to business strategy. About You You'll ideally have: • Previous experience as a Recruitment Team Leader, Managing Consultant, Principal Consultant or Senior Recruitment Consultant., • A proven track record of billing and winning new business., • Experience managing, mentoring or developing recruitment consultants., • Strong leadership, coaching and motivational skills., • Excellent communication and relationship-building abilities., • Commercial awareness with a results-driven mindset., • The ability to lead by example in a fast-paced recruitment environment. What's on Offer • Competitive basic salary (depending on experience)., • Uncapped commission on your own billings., • Team override/leadership bonus., • Clear progression opportunities within a growing business., • Established client base with warm relationships., • Ongoing leadership training and development., • Supportive, collaborative working environment., • Company incentives, awards and regular social events. If you're passionate about developing people, driving performance and building successful recruitment teams, we'd love to hear from you

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Req ID: (phone number removed) Location: Derby(full time, on site) Appointment Basis: Permanent Apply by: 10/08/2026 Salary: circa £53,000 DOE plus bonus and excellent benefits At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Your future role As a Train Operability Engineer. you will analyse operational needs (like operational environment, deployment, journeys, performances) for the complete life cycle of the rolling stock (for instance manufacturing, commercial service, maintenance, decommissioning). You will help define in agreement with the rolling stock’s operability context (like environmental conditions, infrastructure, users), the operability, usability, maintainability of the Rolling Stock to develop, to ensure safe and reliable operation of the rolling stock according to operational needs. We’ll look to you for: Identify the operability context of the rolling stock to be developed Perform rolling stock’s source requirements analysis (like customer requirements, norms, laws) regarding operation within operability context Identify gaps in the above analysis and manage these gaps together with project team in tender and in contract execution phase Thoroughly perform operability analysis together with System Engineers (identifying operational use cases, developing operational use case scenarios, applying methodologies like “Day In The Life-cycle Of The Train” (DITLOTT)) Verify the operability analysis process outcomes with all necessary verification means, including modelling and simulation means Assist in defining human interfaces for all involved users (like driver’s desk, picture model, tooling) Assist System Engineers in allocating derived requirements including non-functional ones to subsystems Provide Return on Experience (RoE) to be implemented in standard solutions to improve the related QCD Support on operability related questions, prepare and give local trainings when appropriate All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Working experience in train system engineering at various stages in project lifecycle is required for this role Proven experience of working with multidisciplinary stakeholders Strong working knowledge of UK Rule Book for Train Operability Awareness of different railway operability aspects, for instance: Operational environment like environmental conditions (climatic, EMC…), infrastructure (stations, power supplies, tunnels…), users (staff, passengers…) Operational needs and missions (life cycle, journeys, performances) Operability procedures (maintenance / driving rules…) Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Enjoy stability, challenges and a long-term career free from boring daily routines. Collaborate with transverse teams and helpful colleagues. Contribute to innovative projects. Utilise our dynamic, inclusive, and safety-focused working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award-winning learning Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) Up to 52 weeks full maternity and adoption pay. 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday. A wide range of flexible benefits that you can tailor to suit your lifestyle. You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Equal opportunity statement: Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise

We are excited to be recruiting for a Business Manager to join our specialist recruitment team in our Derby office! At Sellick Partnership, we're incredibly proud of our journey and the reputation we've built over more than 20 years in the recruitment industry. Our experience and longevity in the market has shaped who we are today, but we're always looking forward. We continuously invest in our people, technology and training to stay ahead in a fast-moving market - and to ensure we keep attracting the very best talent. Our work ethic sets us apart: we push ourselves to be the best, not just for our clients and candidates, but for each other. We've built a high-performance culture where hard work is genuinely recognised, success is celebrated, and ambition is matched with real opportunities to progress. We offer a competitive, uncapped commission structure with clear and transparent monthly, quarterly, and annual targets to work towards. To put it simply: the harder you work and the more effort you put in, the more money you will earn. Purpose of the role As a Business Manager you will have a clear and proven track record of delivering highly successful profitable results for yourself and the business. Your role in the business will be to deliver a constantly strong profit line whilst supporting the business to successfully bid and implement new tenders and business opportunities. You will continually deliver on key commercial targets and lead on business development activity within your team. Roles and responsibilities Recruiting and billing Maintain and develop a 'patch', interviewing candidates, marketing clients, visiting clients, and placing jobs to achieve your KPIs and targets. Proactively identify and develop new business opportunities within your market, extending this to new markets that we could become established in. Maintain and consistently develop your market presence - driving growth year on year. Support the preparation for and attend external events where required to network with new and existing clients and candidates on behalf of the business. Identify new events and networking opportunities that may be of benefit. Lead and manage tenders, proposals, framework agreements and MSP relationships.Business planning and finance Demonstrate exemplary technical recruitment skills covering all aspects of a 360 recruitment role including: all client and candidate activity, visits, pitching for tenders and written sales. Assist the Senior Manager and Director, with regards to monitoring financial performance, forecasting and measuring actuals vs budgets for your own desk. Actively contribute to daily, weekly, monthly internal sales and team meetings. Take a lead in supporting the business with key frameworks and PSLs and tenders. Support the tendering process from the initial submission of the bid right through to its award within your business unit. Ensure that they are fully embedded and utilised across the division. Monitor and report on the progress and success of these frameworks/PSLs/tenders on an ongoing basis. Undertake competitor analysis and track market share on behalf of the team to understand current market position and seek to maximise this. Take responsibility for your personal brand and social media profile, including writing market or recruitment specific content for the Sellick Partnership website and develop your LinkedIn profile. Promote cross-selling activity across multi-functional teams to generate companywide opportunities.Benefits that come with the role will include: Uncapped commission structure, with no minimum threshold. Hybrid and flexible working - a structured number of days in the office and at home. Tailored mentoring and coaching from our experienced leadership team, with access to our unrivalled internal training programme, to help you reach your full potential. Quarterly reward scheme for exceptional performance, and prizes for smaller wins from our Wheel of Success. 30 days holiday as standard (plus 8 bank holidays) plus up to 5 'length of service' additional days. Extra 2 days leave for a marriage or civil partnership in the year the ceremony takes place. A birthday lie-in or early finish. Early finishes every Friday and on bank holiday weekends. Free food/drink in all offices (fresh fruit, cereal, breakfast, snack bars and more). Medicash company health plan including Extras (e.g. gym, holiday, and shopping discounts). Three 5* staff events a year including our annual teambuilding trip away! Regular team socials. Access to on-site, trained Mental Health First Aiders. Interest-free loans available. Bike 2 Work scheme. Paid time off for charitable commitments. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website

Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Dutch fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it’s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further—we're here, eagerly awaiting your arrival. Join us today

As Barron McCann are continuing to grow, we are looking to recruit a Scheduling Coordinator to support in planning and organising the workload of the Field Service Engineers. Are you someone with great organisational skills, and an uncanny grasp of the geographical landscape of the UK & Ireland? Our brand new vacancy for a Scheduling Coordinator could very well be a fantastic fit for you! The Role The Scheduling Coordinator role is key to the delivery of service to our customers. Their role is dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA’s are met alongside excellent customer service. Shifts 40 hours per week, working 5 days per week, including weekends (1 in 3 weekends on average), earliest start is 7AM and latest finish is 8PM. Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA’s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what is happening. Key Skills and Attributes Good geographical knowledge with experience scheduling field visits across the UK & Ireland. Organised with a logical approach, able to work on own initiative. An enthusiastic and positive team player. Good people skills with the ability to be tactful in difficult situations. Excellent communication skills both written and verbal. IT literate, with MS Excel and MS Word skills About the company: Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPOS & IT support services from help desk through to rapid response on-site repair and maintenance; their customers are some of the most prestigious names within Retail, Hospitality and Banking. With an excellent reputation for great service, their biggest asset is the people and their ability to find, develop and retain the right people - it's at the core of what they do. To achieve company goals, they all share a common vision and this relies upon having committed and engaged team members, rather than just co-workers. Full-time, Permanent - 5 days onsite, worked over a 7 day week, including 1 in 3 weekends. Benefits: Company pension Subsidised canteen A variety of work social events Development opportunities across the wider group Have you got great communication skills, are you good with prioritisation and working well under pressure (and enjoy it)? If so, get in touch today as we are looking to interview as soon as possible

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk.

We are looking for Service Desk Analysts to join the successful IT support team within a global banking client providing 1st or 2nd line technical support to a user base of over 65,000 colleagues. Previous service desk experience and understanding of working to KPI’s is an advantage. A passion for

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk.

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk.

Aviva plc is seeking an IT Customer Service Analyst to join the IT Service Desk on a 6-month temporary basis.

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk.

We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. Deliver routine service requests and approved changes in line with IT service management processes. Experience working within an IT Service Desk or technical support environment.

Solus Accident Repair Centres is seeking a 1st Line IT Engineer to join our Service Desk. Join a collaborative team focusing on Microsoft 365, Azure and HaloITSM, with opportunities to expand your skills as the Service Desk grows. You will be the first point of contact for 2,500+ users across 40+ si

Hazlewoods, one of the Southwest's leading independent chartered accountants, invites applications for a Service Desk Analyst to join our IT team. We value service excellence, teamwork and professional development.

MSP Talent Bridge Ltd is seeking an experienced Service Desk Manager to own the day-to-day running of the service desk and drive continuous improvement across SLAs and KPIs.

Proactive Appointments is seeking an IBM i Service Desk Technical Consultant in Milton Keynes on a hybrid basis. We require 4+ years in a senior Service Desk or Operations role, with strong IBM Power i administration skills and experience with enterprise infrastructure and ticketing systems.

Sellick Partnership is seeking an experienced ICT Service Desk Analyst to join our growing Technology Services team in County Durham. You’ll help with incidents, service requests, and projects across Windows devices and Microsoft 365 while maintaining asset records and contributing to service impr

Identify Solutions is seeking a hands-on Service Desk Team Leader to join our growing MSP, leading and developing a team of Service Desk Engineers while remaining close to the technology and supporting escalations when required. Working alongside the Service Desk Manager and another Team Leader, you

Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. Documenting processes and maintaining service desk records. Able to work with various internal and external parties on the service desk dealing with inc

We’re looking for a Service Desk Team Leader to lead a team of Service Desk Engineers, ensuring excellent IT support across our UK & Ireland practices and central teams. Background in Service Desk process improvement and operational excellence. Contributing to the ongoing improvement of Service De

A leading European IT service provider is seeking a Service Desk Engineer (3rd Line) in the United Kingdom.

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

Have previous experience working within an IT Service Desk or Helpdesk environment at Enterprise level, supporting over 800 employees. Act as a key member of the IT Service Desk, handling incidents and service requests through to resolution. Tier 2 IT Service Desk Engineer,.

Previous experience working within an IT Service Desk, IT Support, Helpdesk, Technical Support or similar IT-focused support environment. This is an exciting opportunity for an experienced IT Support professional to join a busy and dynamic IT Service Desk team on an initial 6-month temporary basis.