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Job Description:Job Title: EMEA Service Delivery & Communications ConsultantCorporate Up to Vice President Location: Chester Company Overview:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Location Information:ChesterFind us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.Role Description:The Service Delivery & Reporting Consultant is a cross-functional role responsible for ensuring high-quality service operations, driving performance through data insights, and fostering transparent communication across teams and stakeholders. This role is pivotal in enhancing client experience, operational efficiency, and team collaboration.Responsibilities:Act as the primary liaison and subject matter expert (SME) for supported lines of business (LOBs), managing escalations and ensuring timely resolution of issues.Generate country specific reports on issue drivers, preventables, trends and deliver actions plans to address incident and escalation trends.Track and analyse performance metrics such as incident volumes digital adoption, service delivery and client experience scores.Maintain and update escalation trackers and monthly summary reports.Lead monthly and quarterly connects with key partners and support teams.Prepare and deliver performance briefings, business reviews, and internal communications.Collaborate with digital awareness partners to share feedback and promote self-serve capabilities.Identify opportunities for skill development via academy, peer mentoring, and training platforms or Academy opportunities.Support adoption of digital-first support models and new technologies (Digital First including E4E and largescale deployments including M365 rollout).Assist and support of escalation support needs including our executive population.What we are looking for:Strong analytical skills with experience in service desk operations and reporting tools.Excellent communication and stakeholder engagement abilities.Familiarity with digital support platforms (e.g., Amelia, CAST, Remedy).Commitment to continuous learning and inclusive team collaboration.Skills that will help:Experience in working in a large tech/finance orgBank of America:Benefits:At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partnerCompetitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasonsWe offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.Use of a flex fund to use towards benefitsAccess to an emotional wellbeing helpline, and virtual GP servicesAccess to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthoodAccess to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and CalmAbility to donate to charities of your choice directly through payroll and the bank will match your contributionOpportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local areaGood conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.“We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.”We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.SummaryLocation: ChesterType: Full time

Job Description:Job Title: Senior Service Specialist - Commercial Card Corporate Title: Officer Location: Chester At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Location Overview:Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.The Team:Due to an ever increase client portfolio, we are looking for a Dedicated Service Director in Commercial Card to join our Client Level Servicing team. We are a Servicing team made up of a diverse range of people from varied backgrounds who each bring unique skillsets and perspectives. The team is responsible for delivering high levels of client level servicing with a client portfolio ensuring that client queries and escalations are dealt with effectively.The Team consists of a wider range of diverse backgrounds and a multicultural working environment. Due to the requirement of certain clients needing servicing in language, team members speak our main Five core languages, resulting in a cultured working environment.Education for the role will be on a 1-2-1 basis ensuring that the individual will be educated in the heart of the teamRole Description:Responsible for supporting client card accounts and managing a variety of enquiries, ensuring accurate and timely resolution. Partnering closely with Sales, Operations, Technical Help Desk and Fulfilment teams to deliver a seamless client experience. Maintaining clear verbal and written communication with clients and internal stakeholders, providing regular updates and acting as a client advocate. Managing multiple requests of varying complexity while working independently to resolve issues and meet client needs. Professionally handling challenges, escalating concerns where appropriate, and leveraging product and industry knowledge to strengthen client relationships, enhance service delivery and mitigate potential risks.What we are looking for:As a Card Dedicated Service Director we are looking for an individual who has:Broad understanding of card management productsExcellent education historyPrior experience gained within financial services or investment banking.Able to demonstrate strong experience in client facing roles, preferably within a similar client servicing function.Excellent interpersonal, communication, presentation, organisation and team skillsA Critical Thinker/Problem Solver.Strong spoken and written communicationTeamwork/Collaboration.Professionalism / strong work ethicDriven to build strong client relationsEnglish and one other language preferable (French / German / Spanish / Italian)Previous client level servicing experienced essentialBenefits of working at Bank of America: UKAt Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partnerCompetitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasonsWe offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annumThe ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.Use of a flex fund to use towards benefitsAccess to an emotional wellbeing helpline, and virtual GP servicesAccess to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthoodAccess to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and CalmAbility to donate to charities of your choice directly through payroll and the bank will match your contributionOpportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local areaBank of America:Good conduct and sound judgment is crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.SummaryLocation: ChesterType: Full time

Assigning the tickets which are out of scope to Service Desk/Other Teams. Technical Service Desk background. Work as part of the Shift system on the IT Service Desk.

Recruitment Consultant (Temporary Desk Industrial Sector) Chester| Full 360 Role | £28-32k Basic + Uncapped Commission Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Are you an experienced Temp-focused Recruitment Consultant who thrives in a full 360 role and genuinely enjoys building relationships with both clients and candidates? Meridian Business Support is recruiting for a Recruitment Consultant to join our award winning branch based in Chester , supporting a busy temporary desk with a strong focus on industrial, logistics, warehousing and manufacturing roles across the Chester area. This is a fantastic opportunity for someone who enjoys running their own desk, developing new business and delivering a high-volume, high-quality temp solution. The Role This is a permanent, full-time position , working Monday to Friday, 8:00am 5:00pm . Youll manage the complete 360 recruitment lifecycle, working closely with the Branch Manager and wider team to grow and maintain a profitable temporary desk. Key responsibilities include: Sourcing and placing candidates into temporary assignments across industrial and logistics environments Managing all branch enquiries via phone and email from both clients and candidates Weekly payroll responsibility for 40+ temporary workers Writing and posting engaging job adverts across job boards and internal platforms Conducting telephone screens, face-to-face and WhatsApp video registrations Building and maintaining strong client relationships through regular contact and on-site visits Negotiating rates and terms with both clients and candidates Generating new business using sales, business development, marketing and networking techniques Identifying leads and converting them into sales opportunities Arranging and attending client meetings to present Meridians recruitment solutions Keeping CRM records fully up to date and compliant Understanding market trends, margins and competitor activity to maximise performance Achieving KPIs and contributing positively to the wider branch success Your own transport is essential due to regular client visits. What Were Looking For - Were keen to hear from ambitious recruitment professionals who can demonstrate: At least 2 years experience as a Recruitment Consultant, Temp Consultant or Internal Recruiter Proven experience recruiting within industrial sectors (warehouse, logistics, manufacturing, production) A successful track record of running a temp deskideally Strong relationship-building and customer service skills A proactive, sales-driven and target-focused mindset Confidence, resilience and a whatever it takes team attitude Whats in It for You? In return for your hard work and results, Meridian Business Support offers: Competitive salary Uncapped commission Laptop & mobile phone Excellent career progression and structured development Industry-recognised training and qualifications Benefits include: 23 days holiday plus your birthday off Holiday purchase scheme Annual awards & conference weekend away Incentives and long service awards Pension & Death in Service cover Health Cash Plan Childcare vouchers Cycle to Work scheme Discounted gym membership Free eye tests & lifestyle discounts About Meridian Business Support Meridian Business Support is one of the UKs largest award-winning independent recruitment consultancies , proudly recognised with a 3-Star Best Company to Work For accreditation by Recruitment International. Were passionate about developing our people, rewarding success and creating a supportive, high-performance culture. Ready to take the next step? xrnqpay Apply today or get in touch for a confidential discussion about this Recruitment Consultant opportunity!

Junior IT Service Desk Apprentice in Chester to gain hands-on IT support experience within a fast-growing SaaS environment.

Primary Goal is recruiting a Junior IT Service Desk Apprentice to gain hands-on IT support experience while training toward the Level 3 Information Communications Technician apprenticeship.

AM Compliant is looking for an enthusiastic Junior IT Service Desk Apprentice to join their growing team! This is an exciting opportunity to gain hands‑on experience in IT support while learning from industry experts.

AM Compliant is looking for an enthusiastic Junior IT Service Desk Apprentice to join their growing team! This is an exciting opportunity to gain hands‑on experience in IT support while learning from industry experts.

Work as part of the Shift system on the IT Service Desk. Technical Service Desk background. Adhere to Service Desk processes and procedures.

Job Title: Senior D365 Business Central Project Manager Salary: £65,000 – £85,000 Location: UK-based (remote-first with occasional client site travel as required) Work Type: Permanent Role: You’ll be joining a. Job Title: Senior D365 Business Central Project Manager Salary: £65,000 – £85,0

The ideal candidate will have a background in IT Service Desk operations and be fluent in multiple languages, including French, Spanish, Italian, and Portuguese. This role involves providing first-line IT support, handling service requests, troubleshooting issues, and ensuring service level agreemen

The role acts as the primary point of contact for IT-related issues and plays a critical role in maintaining business continuity and user satisfaction. Log, categorise, prioritise, and resolve IT issues and service requests in line with SLAs. Follow IT security and access control procedures and keep

ServiceNow, Jira, Freshservice). Deliver first-level technical support by diagnosing and resolving IT incidents, managing service requests, and meeting agreed service levels. Troubleshoot desktop, email, printer, and application issues.

A technology services company based in Chester, UK, is seeking a Service Desk Analyst for a 6-month contract. The role involves troubleshooting application issues and adhering to service desk processes while working 50% from home and 50% on-site. This entry-level position requires effective communic

Recruitment Consultant (Temporary Desk – Industrial Sector) Chester | Full 360 Role | £28-32k Basic + Uncapped Commission Are you an experienced Temp-focused Recruitment Consultant who thrives in a full 360 role and genuinely enjoys building relationships with both clients and candidates? Meridian Business Support is recruiting for a Recruitment Consultant to join our award winning branch based in Chester, supporting a busy temporary desk with a strong focus on industrial, logistics, warehousing and manufacturing roles across the Chester area. This is a fantastic opportunity for someone who enjoys running their own desk, developing new business and delivering a high-volume, high-quality temp solution. The Role This is a permanent, full-time position, working Monday to Friday, 8:00am – 5:00pm. You’ll manage the complete 360 recruitment lifecycle, working closely with the Branch Manager and wider team to grow and maintain a profitable temporary desk. Key responsibilities include: Sourcing and placing candidates into temporary assignments across industrial and logistics environments Managing all branch enquiries via phone and email from both clients and candidates Weekly payroll responsibility for 40+ temporary workers Writing and posting engaging job adverts across job boards and internal platforms Conducting telephone screens, face-to-face and WhatsApp video registrations Building and maintaining strong client relationships through regular contact and on-site visits Negotiating rates and terms with both clients and candidates Generating new business using sales, business development, marketing and networking techniques Identifying leads and converting them into sales opportunities Arranging and attending client meetings to present Meridian’s recruitment solutions Keeping CRM records fully up to date and compliant Understanding market trends, margins and competitor activity to maximise performance Achieving KPIs and contributing positively to the wider branch successYour own transport is essential due to regular client visits. What We’re Looking For - We’re keen to hear from ambitious recruitment professionals who can demonstrate: At least 2 years’ experience as a Recruitment Consultant, Temp Consultant or Internal Recruiter Proven experience recruiting within industrial sectors (warehouse, logistics, manufacturing, production) A successful track record of running a temp desk ideally Strong relationship-building and customer service skills A proactive, sales-driven and target-focused mindset Confidence, resilience and a “whatever it takes” team attitudeWhat’s in It for You? In return for your hard work and results, Meridian Business Support offers: Competitive salary Uncapped commission Laptop & mobile phone Excellent career progression and structured development Industry-recognised training and qualificationsBenefits include: 23 days holiday plus your birthday off Holiday purchase scheme Annual awards & conference weekend away Incentives and long service awards Pension & Death in Service cover Health Cash Plan Childcare vouchers Cycle to Work scheme Discounted gym membership Free eye tests & lifestyle discountsAbout Meridian Business Support Meridian Business Support is one of the UK’s largest award-winning independent recruitment consultancies, proudly recognised with a 3‑Star “Best Company to Work For” accreditation by Recruitment International. We’re passionate about developing our people, rewarding success and creating a supportive, high-performance culture. Ready to take the next step? Apply today or get in touch for a confidential discussion about this Recruitment Consultant opportunity

Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This role would suit someone with previous IT Service Desk or Desktop Support experience, or someone with a strong IT foundation looking to

Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This role would suit someone with previous IT Service Desk or Desktop Support experience, or someone with a strong IT foundation looking to

This is an excellent opportunity for a junior IT professional or early-career Service Desk Analyst looking to gain experience within a large enterprise environment. The successful candidate will provide first-line IT support to colleagues across the business, helping resolve technical issues and ser

You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory. Job Title: Second Line Helpdesk Engineer. We have an exciting opportunity with an established & growing organ

Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. ICT Service Desk Analyst Location:. Deliver routine service requests and approved changes in line with IT service management processes.

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk.

We are looking for Service Desk Analysts to join the successful IT support team within a global banking client providing 1st or 2nd line technical support to a user base of over 65,000 colleagues. Previous service desk experience and understanding of working to KPI’s is an advantage. A passion for

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk.

As a Service Desk Controller, you'll be responsible for handling customer service requests, scheduling field engineers, coordinating parts, and ensuring maintenance and breakdown calls are managed efficiently to deliver excellent customer service. Key Responsibilities for the Service Desk Controller

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk.

Aviva plc is seeking an IT Customer Service Analyst to join the IT Service Desk on a 6-month temporary basis.

Tate Recruitment is partnering with a growing technology services organisation in Buckinghamshire to appoint a Head of Service Desk. You will lead 1st, 2nd and 3rd line teams and drive performance, improvements and outcomes across the service desk.

Allscreens Nationwide Ltd in Peterborough is seeking a highly organised Service Desk Controller to join them on a full-time permanent basis. You'll handle customer enquiries by phone and email, schedule field engineers, coordinate parts and maintain service records.

Hightown Housing Association in Hemel Hempstead is seeking an IT Service Delivery Analyst to deliver high-quality first-line IT support across phone, email, and tickets.

The ideal candidate will lead a small Service Desk team, manage day-to-day operations, and drive performance. Spectrum IT Recruitment is assisting a large national UK client to hire a Contract Service Desk Lead for an initial 3-6 month on-site assignment in Portsmouth, Hampshire.

NHS is seeking an enthusiastic ICT Operations Junior Service Desk Analyst to join the Service Desk team. The role involves handling high volumes of incoming calls, recording details in the IT service management system, and providing basic technical support while collaborating with ICT teams to resol

Solus - an Aviva company is seeking a 1st Line IT Engineer to join our Service Desk, serving 2,500+ users across 40+ sites. You will work with Microsoft 365, Azure, Intune and HaloITSM, handling hardware, software, and networking issues with a focus on reliable service delivery.

The role reports into the Head of Service Management and will be responsible for overseeing the Service Desk function within the Chaucer Technology Group (CTG). Relevant industry experience in Service Management roles, with previous experience in a Service Desk management position. Provide Service M

A leading technology provider in the financial services sector is seeking a Technical Support Specialist. Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues.

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire.

Prize Placements is seeking an IT Service Desk Team Leader to head the service desk function in Hertfordshire, UK. You will drive ITIL-based incident, problem and change processes, monitor SLAs/KPIs, and partner with infrastructure, applications and security teams to continuously improve service del

Provide high-quality Service Desk support ensuring timely resolution of user issues and service requests. Manage and resolve incidents and service requests logged through Service Desk platforms ensuring high customer satisfaction. Seeking a Senior Service Desk professional with 3 to 5 years of exper

R13 Recruitment is searching for a Service Desk Analyst to join a growing technology organisation. This full-time role offers hybrid working opportunities and focuses on customer service and problem-solving, providing a fantastic environment for career development in technology support.

A leading European IT service provider is seeking a Service Desk Engineer (3rd Line) in the United Kingdom.

Proactive Appointments is seeking an IBM i Service Desk Technical Consultant in Milton Keynes on a hybrid basis. We require 4+ years in a senior Service Desk or Operations role, with strong IBM Power i administration skills and experience with enterprise infrastructure and ticketing systems.

A leading IT support company in the United Kingdom is seeking a Service Desk Analyst to resolve complex support cases and provide Level 1 and Level 2 support.

Morson Human Resources Limited is seeking a Service Desk Enablement Lead for a hybrid role in Warrington. This position involves improving the adoption of Service Desk tools and processes within a global consultancy. The ideal candidate will have substantial experience in IT Service Desk environment

A renowned cultural institution in the UK is seeking a Service Delivery Manager to oversee the Information Systems Service Desk and ITSM platform. This role emphasizes service delivery excellence, requiring collaboration with various departments and a commitment to continuous improvement based on se

Technical Service Desk background. Adhere to Service Desk processes and procedures. Service Desk Analyst Fixed Term Contract.

Interaction Recruitment is seeking a Romanian-Speaking Service Desk Adviser to provide first-line IT support to clients.

Wavenet Ltd in the United Kingdom is seeking a Technical Lead for their IT Service Desk, responsible for guiding the team in delivering exceptional technical support.

Act as a key member of the IT Service Desk, handling incidents and service requests through to resolution. Have previous experience working within an IT Service Desk or Helpdesk environment at Enterprise level, supporting over 800 employees. Tier 2 IT Service Desk Engineer,.

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio