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Hire Desk Manager\n Location: Croydon Salary: £35,000 - £48,000 per annum (DOE) Hours: Monday to Friday, 7:30am - 5:00pm Whats in it for you?\n\n • \n Join a well-established independent tool hire business with a strong reputation for customer service \n • \n Take ownership of a busy hire desk operation within a supportive and growing company \n • \n Work closely with the depot management team and play a key role in day-to-day ope... \n\n \n \n ZIPC1_UKTJ

Job Description Job Description Fabric Maintenance EngineerAbout JLL If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL Workplace Management!Location: Queensgate Shopping Centre - PeterboroughCore Hours: 08:00am - 18:00pmShift Pattern on Rotation: 5 days On - 3 days off x 4 4 days on - 4 days off x 3Role Overview An exciting opportunity to join our team as a Fabric Maintenance Engineer at Queensgate Shopping Centre! The main purpose of the position will be to carry out planned and reactive maintenance in accordance with JLL's PPM and task schedules.Main Duties & Responsibilities Technical Maintenance Activities General CarpentryFire door maintenance and repairWeekly fire alarm testingWeekly tap flushingAHU Cleaning & ServicingBasic plumbing and drainage repairsPatch repairs to wall and floor tiling, carpets, lino & screedsSuspended ceiling repairsShelving/racking installation and repairsLock changes/repairsPainting & DecoratingOperational Excellence Undertake PPM activity in a quality, professional mannerWork within the site's shift pattern requirementsCarry out all works requested in a professional and proactive mannerUndertake reactive maintenance works as directed by the Help Desk and/or management teamManage JLL sub-contractors whilst working on siteEscalate any major site issues or incidents to your line manager as soon as possible once noticedReporting & Communication Production of technical and situational reports as requiredWrite activity reports in line with JLL procedures accurately and timelyAlways communicate clearly and effectively with the rest of the team and clientsProvide accurate time sheet information weekly and on timeAttend team meetings/briefings as requestedTechnology & Compliance Proactively use the technology systems provided so that JLL can be always compliant with its contractual obligationsProactively assist the management team to produce quotations by giving accurate and good quality information where extra works are identifiedEnsure that JLL is always presented in a good lightEmergency Support Provide first line out of hours call out for the siteHealth, Safety & Environmental Understand and be aware of the requirements of all relevant Health, Safety, Environmental and Quality legislation and be equally aware of your own roles and responsibilities within JLLEnsure that all materials and equipment are handled, stored, and used with due regard to the relevant Health, Safety and Environmental legislationActively participate in the health and safety processes required under JLL policies and procedures including, but not limited to, accident investigation, reporting, risk assessments and auditingCo-operate with JLL to allow it to fulfil its moral and legal duties and obligationsUndertake any other reasonable instruction from the Contract Manager or Line Managers(Additional training will be provided as necessary)Essential Qualifications & Experience Technical Qualifications Fabric Engineer apprenticeship/ Carpentry & Joinery qualificationsProven post apprenticeship practical experiencePersonal Skills Good communication & interpersonal skillsExcellent communication skills and the ability to deal with all levels of staffCommitment to providing a high-quality service to our customerWilling to work flexibly and as a team memberAbility to work overtime as requiredProactive in achieving the highest standard of operationGood IT and report writing skillsAbility to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraintsTPBN1_UKTJ

Audio Visual Service EngineerTo provide field-based service and support to end clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, testing, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates who can drive, have their own vehicle and are within commuting distance of the London area the role will cover. Salary is budgeted to 40K with some flex and based upon experience, plus monthly car allowance.Role Title: Audio Visual Service EngineerResponsible for post-implementation fault finding, testing, and the repair of audio-visual equipment across various job sites and client types.Accountabilities Include: Knowledge & Key SkillsOnsite Work 80%Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure, and Poly sound structure)Projection and Display Devices (Maintenance)Custom Control Systems (AMX/Crestron/Extron/SY)Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams)Microsoft HubDigital Signage Systems (Scala/OneLAN/Brightsign)Video Wall Display Systems (Datapath/Dexon)IPTV (Exterity / Tripleplay)Live Event Work (VC/Presentation/Broadcast)Configuring, performing diagnostics on, and updating firmware for videoconferencing codecs and AV hardware in general.Site cleanlinessCommunicating with customers and site contactsAdherence to site rules, procedures, and H&SAd hoc on-site tech cover - annual leave, sicknessIn office 20%Completing post-job and PM reportsProviding phone/email tech supportProduct research and development for client requirementsContinue with PDP and applicable trainingIMS and Quality Policy awareness and developmentEssential:4 years audio-visual experience - installation/onsite/tech supportAbility to terminate cables (particularly Cat5/6, RS232 and Audio TRS)Knowledge of Audio room acoustic optimisation within various environmentsEffective communication skills at all levels, especially client-facingGood numeracy and written skillsMust be well organised with the ability to prioritise workload effectively whilst dealing with clients proactivelyQuick response to service desk ticketsAble to work individually and as part of a teamGood time keeping and dressed according to the job in handFully compliant with The Health and Safety at Work Act 1974Clean driving licence and a current passport holderAVIXA CTSDesirable:Crestron P101Extron School of AVCisco CCIPMicrosoft Teams core skillsNetworking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMPTPBN1_UKTJ

Job Description Role Title: Mobile Contract SupervisorLocation: Greater London & around M25Work Hours: 8:00am 5:00pmMain Duties & Responsibilities:Operate all MEP systems on sites in a competent, and confident manner (including MV/LV Electrical isolations/operations). Making recommendations for improvement and providing concise technical reports when required.Ensure that Specialist Vendors service visits are completed efficiently, and quality of work has been inspected and recommendations are communicated to the Integral Supervisor. This includes but is not limited to reviewing supplier RAMS ahead of visits and highlighting any concerns.Actively participate and complete Health and Safety compliance activities, such as Hazard/Near Miss Reporting and regular attendance/completion of scheduled Toolbox Talks.Liaise with the supply chain, when ordering M&E components for remedial/corrective works.Take ownership of sites under Integral control, ensuring they are brought up to and maintained to the required show site standards.Efficient and effective completion of elogbooks PPM/Reactive tasks that have been allocated, ensuring that tasks have been acknowledged and completed within SLA.Communicate effectively and regularly with mobile engineers, Helpdesk, contract admin and Contract Delivery Manager through all means of communication to hand. This includes face to face, via phone call, text message, Teams chat and especially email on a day to day basis.Availability for Overtime works.Availability for Out Of Hours Call Out rota pending passing probationary period.Essential Qualifications & Experience:Minimum of 5 years relevant experience in Building Services Environments.Electrical/Mechanical Engineering apprenticeship or similar.FCU servicing and experience.C&G Pts. 1 & 2, equivalent or exceeds.18th Edition IEE: Wiring and Installation (Ability to attain 18thEdition through additional training if you have 17thEdition)Simmtronic lighting control system understanding and/or proficiency.Emergency lighting testing, fault reporting and fault finding skills.elogbooks CAFM system use and experience or similar system.Excellent communication skills and the ability to deal with all levels of staff.Proactive in achieving the highest standard of operation.Have excellent IT skills including proficient use and understanding of email communication with colleagues and client as required.Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.Employee Benefits:UniformToolsOvertime x1.5 on weekday and x2 on weekendsStandby rate is £15 per day25 days holiday plus bank holidays (pro rata into shifts for shift workers)Company funded health cash planAbility to buy and sell holidays buy 5 days & sell 2 daysLife insuranceAuto-enrolment company pension schemeEmployee Assistance Program (EAP)Cycle to work schemeEmployee discounts with various brandsLearning and development programs, training and career opportunities.undefinedWhat you can expect from usYoull join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where Integral and JLL can take you.TPBN1_UKTJ

Prison Support Role HMP The Verne and HMP Portland £30,491 His Majesty’s Prison and Probation Service. An extraordinary job. Done by someone like you. As an Operational Support Grade, you will play a key part in supporting the day-to-day running of a busy prison. You will be part of a supportive team doing all sorts of things – from security and searches at the gate, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. It’s a varied and active job involving tasks which combine some desk duties with more physical tasks such as lifting, carrying and walking to escort vehicles across the prison grounds. Driving duties are an essential part of the OSG role at HMP The Verne and Portland and therefore candidates are required to hold a full, valid UK Driving Licence. Someone like you You don’t need any qualifications to do this job, but if you are a good communicator and can keep calm under pressure, this fast-paced role could be the start of a successful career for you. Helping to keep a prison running smoothly and safely you will have good judgement and common sense, and, above all, be a great team player. As an OSG, you will work a variety of shifts, including weekend and night shifts, to keep things running. An extraordinary job In this unique career, you’ll have the opportunity to protect the public and make an impact on lives by supporting the important work happening daily in our prisons. Unlike our prison officers, your contact with prisoners is limited, although depending on the particular prison you may interact with prisoners occasionally. The OSG role will give you significant knowledge and experience of how a prison operates. It can provide opportunities to move into other prison jobs, including opportunities to apply for the OSG to Prison Officer conversion scheme. What you can expect from us: You’ll be given great training and opportunities for progression and development. In addition to your base pay, you will receive: annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis) 9 days bank, public and privilege holidays access to a paid Level 2 apprenticeship in customer service access to the generous Civil Service pension scheme season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme If this sounds like you, apply now.

Job ID: 95000215760Posted: 2026-07-13Location: London, England, United KingdomCategory: Private Client Product Services, Executive, WealthCompany: CitiOur Wealth Markets Group is dedicated to providing bespoke, institutional-grade securities advisory and trading solutions to our most discerning private clients, high-net-worth individuals, and family offices. We operate at the intersection of deep market expertise and personalized client service, delivering sophisticated strategies across a broad spectrum of asset classes. This Director role is critical to enhancing our strategic capabilities, driving significant revenue growth, and solidifying our position as a premier advisor and execution partner in the private wealth space, with a particular emphasis on Fixed Income leadership and robust delivery across the equities and derivatives complex.We are seeking an exceptionally accomplished Director to serve as a Securities Lead within our Wealth Markets Group. This individual will be a recognized technical authority, proficient in navigating complex financial markets with a primary and leading expertise in Fixed Income. While anchoring our Fixed Income advisory and trading efforts, this role also demands a proven ability to deliver exceptional results across Equities (including cash, listed derivatives, and light OTC exotic equity products such as delta one, accumulators, and barrier options) and Credit products.This is a commercially astute professional capable of directly managing and growing a dedicated book of high-value private clients, delivering tailored investment strategies, and executing sophisticated transactions across the full product suite. The Director will play a key role in shaping our strategic direction, influencing internal stakeholders, and mentoring junior talent, all while maintaining rigorous risk management standards and contributing to the development of our platform.Key Responsibilities & Expectations:Fixed Income Leadership & Strategic Execution:Serve as the leading Fixed Income specialist for the desk, driving advanced advisory and trading solutions, and setting strategic direction within this asset class.Achieve significant P&L and revenue targets from Fixed Income mandates, employing sophisticated trading, hedging, and client-focused strategies.Provide authoritative market commentary, in-depth research, and actionable trade ideas that influence both internal desk positioning and client investment decisions in Fixed Income.Cross-Asset Delivery & Client Portfolio Management (Equities, Derivatives, Credit):Directly manage and aggressively grow a dedicated client base of 20-30 long-term accounts consisting of high-net-worth private clients and family offices, ensuring comprehensive advisory and execution across Fixed Income, Equities, Derivatives, and Credit products.Deliver expert advice and execute effectively on Equities (cash, listed derivatives, OTC exotic products) and Credit products, demonstrating a strong understanding of their market dynamics and client applications.Drive both internal and external sales initiatives, leveraging deep product knowledge to cross-sell and up-sell across all asset classes within the firm and to our client base.Actively market, originate, and close complex investment proposals and new account pitches as a core member of the integrated client team.Deliver expert ideas and investment strategy recommendations for private clients, integrating insights from Citi Research and CPB research functions across all covered products.Strategic Impact & Risk Management:Maintain a rigorous risk management approach with clients on their exposures, ensuring alignment with client risk tolerances and firm-wide standards across all asset classes.Appropriately assess risk in all business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.Drive compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and transparently escalating control issues.Contribute to the strategic application of market developments within own field to enhance the business's overall performance.Platform Development & Internal Engagement:Assist with the roll-out and development of IT projects aimed at expanding and improving the trading and advisory platform for all covered asset classes.Increase connectivity and engagement between Markets and Citi Private Bank clients and staff.Actively participate in daily morning meetings and marketing team sales calls, contributing to a collaborative and informed desk environment.Communication & Influence:Utilize developed communication and diplomacy skills to guide, influence, and convince others, particularly colleagues in other areas and external customers.Provide advice and counsel related to the technology or operations of the business, impacting the entire area.What We're Looking For:Experience:A good track record of progressive execution and advisory experience within financial services, with a significant portion dedicated to private client wealth management and demonstrable leadership in Fixed Income.Proven track record of actively delivering and executing across equity, fixed income, and credit products, including specific expertise with equity derivatives and light exotic products (e.g., listed derivatives, delta one, OTC accumulators, barrier options).Demonstrable experience in client origination and relationship management for high-net-worth private clients and family offices.Education:Bachelor's/University degree required.Master’s degree preferred.RDR Level 4 minimum required.Skills:Expert commercial awareness and a proactive mindset, with the ability to identify client needs and match them to service delivery capabilities.Deep understanding of financial market developments and their application to private wealth strategies, with advanced knowledge of Fixed Income market mechanics and valuation.Excellent interpersonal and communication skills essential for effective engagement with internal staff and external clients.Strong IT skills essential, with an ability to assist in the development and improvement of trading platforms.Ability to develop strong working relationships across functional and geographical lines and to work to tight deadlines.Fluent spoken and written English.Personal Attributes:Self-motivated and results driven.High ethical standards and unwavering integrity.Ability to appropriately assess risk and demonstrate sound ethical judgment.Exposure to High-Net-Worth Private clients and Family Offices would be highly beneficial.Candidates applying for this role must be aware that it is a Certified Role, subject to the Certification Regime. The Certification Regime is one element of the Individual Accountability Regime which has come into effect on 7 March 2016.Under the Certification Regime, certain Citi entities must ensure that employees working in certain roles categorised as specified significant harm functions (Certified Roles) are assessed as fit and proper to carry out their role.Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety:Honesty, integrity and reputationFinancial soundnessCompetence and capabilityIn order to comply with the requirements of the Certification Regime, certain Citi entities must take reasonable care to ensure that an employee does not perform a Certified Role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above. This assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, reference checks, credit checks and other background checks. If hired for this role, you will also be required to complete an annual declaration regarding your Fitness and Propriety.By submitting your application, you acknowledge that you have read the information above and that you are applying for a Certified Role. You also agree to Citi carrying out any additional screening required, including permitted criminal record checks, reference checks, credit checks and any other background checks.------------------------------------------------------Job Family Group: Private Client Product Services------------------------------------------------------Job Family:Investment Capital Markets------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.

A new opportunity within a National Loss Adjusting Organisation for a Subsidence Consultant. \n\n • Working from home in a desk based capacity you will be responsible for managing a varied caseload of domestic and commercial subsidence claims, ensuring all service level agreements are consistently met.\n, • Assessing, validating, settling or declining claims within your delegated authority, always applying sound technical reasoning and insurance liability principles.\n, • Diagnosing structural defects and the causes of damage using information gathered by surveyors, suppliers and other specialists.\n\n About you: \n\n • Candidates will ideally possess a recognised professional building qualification (e.g. MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one, however relevant experience without the qualification would be also be considered.\n, • You will have strong technical knowledge of structural defects and subsidence-related issues.\n, • The ability to diagnose building damage remotely using supplied evidence.\n, • Experience within the insurance industry and a solid understanding of liability considerations.\n, • Confident negotiation and influencing skills, with the ability to gain agreement from multiple stakeholders.\n\n Salary & Benefits: \n Salary up to £60,000 plus pension, death in service and 25 days annual holiday. \n

About The RoleJoin a Major Nationwide Project as an Installation & Service Engineer - South West Londonphs WastekitAre you an engineer who wants more than just another service role?At phs Wastekit, we’re looking for Installation & Service Engineers to join us on an exciting, large-scale project delivering modern recycling solutions to customers across the UK. This is your chance to be part of something visible, impactful, and growing — with the support, training, and structure to help you succeed.The OpportunityAs an Installation & Service Engineer, you’ll be at the front line of our operation — installing, servicing, and commissioning recycling equipment in clean, well-managed customer environments. You won’t just fix machines; you’ll help customers transform the way they manage waste.You’ll be trusted to:\n\n • Install and service equipment safely and professionally\n, • Deliver on-site training to customers so they get the very best from their machines\n, • Carry out site surveys and support new installations as part of a co-ordinated national rollout\n, • Take real ownership of your work and your customer relationships\nThis role is planned, structured, and supported — working closely with our Service Desk and Operations teams to ensure jobs are organised efficiently and safely.Travel, Variety & Paid Nights Away. No two weeks are the same. The role involves planned travel across regions, with overnight stays required from time to time — all fully expensed. Some weekend work may be required occasionally, but this is balanced with proper planning and support.If you enjoy variety, autonomy, and seeing the results of your work on-site, this role delivers.Training & DevelopmentWe invest heavily in our engineers.You’ll receive:\n\n, • Regular technical and safety training\n, • Ongoing development to keep your mechanical, electrical, and hydraulic knowledge up to date\n, • A Train the Trainer qualification, enabling you to confidently train customers on installed equipment\n, • Clear standards, processes, and support to help you perform at your best\nThis is a role where your skills are valued — and actively developed.What Success Looks Like\n\n, • High-quality installations and servicing completed safely and right first time\n, • SLAs consistently achieved and exceeded\n, • Customers who trust you, value your professionalism, and enjoy working with you\n, • Accurate job records, time, and parts logged correctly\n, • Pride in your van, tools, PPE, and the way you represent the business\nWhat We’re Looking ForIdeally, you’ll come from a service engineering, mechanical, electrical, or hydraulic background, and you’ll bring:\n\n, • The ability to work independently with minimal supervision\n, • A professional, customer-focused attitude\n, • Confidence communicating clearly with customers and colleagues\n, • A disciplined, organised approach to paperwork and administration\n, • Most importantly, we’re looking for engineers who take ownership, care about quality, and want to be part of a team delivering something bigger.\nWhy phs Wastekit?\n\n, • Be part of a major, high-profile project\n, • Work in clean, professional environments\n, • Excellent training and ongoing development\n, • Fully expensed nights away\n, • Company vehicle, tools, PPE, and uniform provided\n, • Strong operational support — you’re never on your own\nIn return for your commitment and expertise, you will receive\n\n, • A competitive salary of £35,000.00.\n, • We offer accredited ILM Training in house and external training.\n, • Ongoing career and development opportunities.\n, • Digital GP for you and your family.\n, • Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks.\n, • Company pension.\n, • 24-hour wellbeing helpline.\n, • All kit required for working effectively on the road.\nIf you want a career with a well-established company, where you’ll be appreciated for the quality of your work, we would love to hear from you.Apply now.phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive

Role Description \n This full-time Field Service Engineer role is based in central London. You will be assigned a specific area to manage, as we believe that getting to know your clients is the most important factor in delivering great service. Your area will predominantly consist of countertop and floor-standing coffee machines, so experience in this category is required. Working with the wider Service Desk and Technical team, you will be visiting sites to conduct PPM, breakdown calls courtesy visits. As we continue to grow, you will also assist in the installation of machines at new sites. \n Key Responsibilities: \n Installation & Maintenance: \n • Install and set up new vending machines at customer sites, ensuring they are fully operational and meet all safety and operational standards \n • Planned preventative maintenance visits across your set area to reduce future breakdown calls \n • Reactive breakdown calls, responding within the agreed SLA for each client \n Troubleshooting & Repairs: \n • Diagnose faults and carry out repairs on vending machines, including electrical, mechanical, and software issues \n • Identify and order necessary spare parts to resolve problems quickly and efficiently \n Customer Interaction: \n • Provide on-site support to clients, explaining machine operations and answering any technical queries \n • Maintain positive relationships with customers, ensuring a professional and helpful approach at all times \n Technical Documentation & Reporting: \n • Complete service reports detailing work completed and any follow-up actions required \n • Maintain accurate records of service visits, machine status, and parts usage \n Requirements: \n • Previous experience in a field service engineer role, preferably within the vending, coffee machines, or related industries \n • Strong technical knowledge of vending machine operations, including electrical and mechanical systems \n • Excellent troubleshooting and problem-solving skills \n • Ability to work independently and manage time effectively \n • Strong customer service skills and the ability to communicate technical information to non-technical users. \n Qualifications: \n • A relevant technical qualification (e.g., electrical, mechanical, or engineering qualifications) is desirable \n • Full UK driving license (No more than 6 points). \n • Previous experience working with vending machines, coffee equipment, or similar systems. Examples include Cimbali, WMF, Coffetek and Evoca machines \n • Knowledge of vending machine software and remote monitoring systems.

Security Service Manager (Operations Manager/ Contracts Manager) \n NACOSS Fire and Security company are offering £45 - £60k + Tax Free Car/ Tesla + Exc benefits + Quality Company near Swanley, Kent to manage 3 admins and engineers \n Apply if managed Intruder Alarm Security Service Engineers (NSI/ SSAIB, etc) \n **OVERVIEW of Security Systems Service Managers role \n To manage \n\n • service engineers \n, • stock and levels of spares\n, • minor works quotations\n, • the service of intruder alarm, cctv and access control \n, • work and standards to NSI/ NACOSS\n, • engineers performance\n, • Subcontractors \n, • available workload (working with coordinators)\n, • audits, assessments and reports\n, • KPI's and Training Matrix\n, • Service Level Agreements (SLA's) \n, • Electronic Security Intruder questions \n\n You would be in North Kent, South East London, South Essex, South London or Surrey areas to commute to an Office near Swanley, Kent area \n As a Security Systems Service Manager you should have - \n\n • worked for a NSI, SSAIB or Nacoss standard security company (so understands Gradings and Intruder standards)\n, • Have knowledge of reporting, Service Level agreements and KPI's\n, • Can manage Security Systems Maintenance or service engineers\n\n **BENEFITS - for Security coordinator or Service Manager/ Engineering Manager \n\n • £45,000 - £55,000 (dependant on experience and knowledge)\n, • Permanent benefits and great company car/ allowance\n, • Smaller company where you can be involved and progress further\n, • Will have coordinators to help you, help customers\n, • Lovely Offices\n, • Growth company with 8+ engineers and more\n\n CONTACT US - if you have managed Fire and Security or Electronic Security Engineers \n Send CV ASAP to apply, this vacancy is available and can start as soon as 1 week. We can interview now. Apply if you have managed security service engineers for a NACOSS, SSAIB or NSI company Electronic Security or Fire & Security company. \n Thank you and speak soon (in confidence) \n Steve Eley \n Fire and Security Careers is an employment agency acting on our clients behalf to select and filter people for this Permanent Security Service Managers / Engineering Managers role in Kent. \n

Commercial SME Insurance Account Handler \n City - Hybrid / Up to £38,000pa \n \n Our client is a well-established, independent insurance brokerage with a strong reputation for delivering exceptional client service. Due to continued growth, they’re looking for a Commercial Account Handler to take ownership of an established SME portfolio within their commercial team. \n You’ll manage your own renewal book while providing day-to-day support to one of the Directors. This is primarily a desk-based role, with opportunities to shadow senior colleagues at client meetings as part of your ongoing development. \n The Role \n As Commercial Account Handler, you’ll be responsible for managing your own portfolio of SME commercial clients from renewal through to ongoing servicing, ensuring every client receives a first-class service. \n Key responsibilities include: \n\n • Managing approximately 30-50 renewals per month from cradle to grave\n, • Handling a range of commercial classes including Commercial Combined, Trades, Contractors, Landlords, Property Packages, Pubs & Restaurants, Liability, Fleet, Professional Indemnity and Cyber\n, • Processing mid-term adjustments (MTAs)\n, • Servicing existing clients and responding to new business enquiries\n, • Proactively contacting every client throughout the renewal process to deliver an outstanding customer experience\n, • Preparing manual market presentations where required\n, • Supporting one of the Directors with day-to-day administrative duties\n, • Working with a wide panel of insurers to secure the best outcomes for clients\n, • Approximately 90% of the portfolio is placed via Acturis and e-trade, with around 10% requiring manual market presentations\n\n About You \n\n • 12-18 months’ experience within an SME commercial broking environment\n, • Experience handling multiple commercial insurance covers\n, • Previous experience using Acturis\n, • The confidence and technical ability to manage renewals independently from start to finish\n, • Excellent communication and client relationship skills\n, • Strong attention to detail and organisational ability\n, • A reliable, proactive and team-focused approach\n\n If you’re looking to join a brokerage where you’ll be trusted to manage your own portfolio, work alongside experienced professionals and continue developing your commercial insurance career within a supportive environment, I’d love to hear from you. \n Request a callbackApply now \n\n • Salary\n, • Up to £38,000\n, • Location\n, • London\n

\n • Senior Heat Pump Engineer - Quality & Projects\n, • £48,000 - £58,000 DOE + Company Van & Fuel Card\n, • Surbiton, Surrey | Permanent, Full-time\n, • Field-based across Surrey, London and surrounding areas\n\n \n Are you an experienced Heat Pump Engineer ready to take the next step in your career? \n \n Cole Connections is recruiting for a specialist renewable energy business delivering heat pump, Solar PV and battery storage projects. \n \n We're looking for a technically strong, hands-on engineer who is ready for greater responsibility. You'll take ownership of quality across projects, inspect work on site, support engineers and ensure installations meet the required standards, while remaining practically involved when needed. \n \n This is an excellent opportunity to progress towards Quality Assurance and Project Management, without moving into a purely desk-based role. \n \n What you'll be doing \n\n • Carrying out technical and quality inspections across heat pump, Solar PV and battery storage installations\n, • Inspecting workmanship and ensuring installations meet design, manufacturer and industry standards\n, • Commissioning, servicing and fault-finding air source heat pump systems\n, • Identifying defects and ensuring remedial actions are completed\n, • Supporting Solar PV and battery storage projects\n, • Providing technical guidance and constructive feedback to engineers and subcontractors\n, • Supporting project managers with technical and site issues\n, • Reviewing schematics, specifications and technical information\n, • Completing inspection, commissioning and service documentation\n, • Conducting professional customer handovers\n, • Remaining hands-on when required, including fault-finding, remedial work and supporting complex installations\n\n \n What we're looking for \n First and foremost, you'll be a strong and experienced Heat Pump Engineer with enough technical knowledge to confidently assess the quality of other engineers' work, while still being happy to roll your sleeves up yourself. \n \n You'll need: \n\n • Strong practical air source heat pump experience\n, • Heat pump commissioning, servicing and fault-finding experience\n, • Good knowledge of domestic heating systems, hydraulics, cylinders, pumps, valves and controls\n, • Practical Solar PV experience\n, • Practical knowledge of battery storage systems\n, • Experience carrying out technical inspections or assessing workmanship\n, • Ability to interpret schematics, technical drawings and manufacturer specifications\n, • Experience completing customer handovers\n, • Strong communication skills and a professional, customer-focused approach\n, • Full UK driving licence\n\n \n You'll hold recognised qualifications relevant to your engineering background. These could include plumbing and heating, heat pump installation/commissioning, Solar PV, Unvented Hot Water, Water Regulations, 18th Edition, electrical energy storage, MCS or similar. You don't need to hold every qualification listed. \n \n Manufacturer experience with Vaillant, Grant or Trianco would be beneficial, although further training can be provided. \n \n What's on offer? \n £48,000 - £58,000 DOE, company van, fuel card, mobile phone, pension, paid annual leave and ongoing manufacturer and technical training. \n \n If you're an experienced Heat Pump Engineer with Solar PV experience who's ready to take greater ownership of projects and quality, while remaining hands-on, I'd love to hear from you. \n \n

An impressive global firm is looking for an enthusiastic graduate to join its sizeable technology team as an IT Support Analyst. Please note this role is hybrid – you’ll work from home 2 days per week with 3 days in the Central London office. Working as part of a collaborative IT team you will act as a first point of contact for internal IT queries so excellent communication skills and a friendly demeanour are essential. It is expected that you will have knowledge of Office 365, Active Directory, SharePoint, Azure, Windows 10/11 and Teams.You will monitor, triage and resolve support tickets coming into the IT Service Desk, providing 1 st and some 2 nd line support for system and hardware issues. You will work with users to resolve technical problems and will escalate issues to 2 nd and 3 rd line engineers as needed.This is a great opportunity for a keen IT Support Analyst to work with cutting-edge software and network technologies across a broad range of platforms including Azure, Office 365, Exchange, and Windows Server, and join a household name that offers an outstanding range of benefits.

3rd Line Team LeaderLocation: London (Hybrid Working)Salary: £50,000 - £55,000Benefits: Hybrid working, career development, technical training, leadership opportunities, growing business Our client, a leading managed IT services provider, is looking to appoint a hands-on 3rd Line Team Leader to lead a small team of experienced 3rd Line Engineers while remaining actively involved in resolving complex technical escalations. This is a true technical leadership role. You'll continue to manage your own queue of 3rd Line support tickets, acting as the senior escalation point for complex customer issues, while coaching and supporting your team to deliver an exceptional customer experience. If you enjoy staying close to the technology while developing people, this role offers the best of both worlds. What you'll do\n\n • Lead and mentor a small team of 3rd Line Escalation Engineers.\n, • Manage your own queue of complex 3rd Line support tickets and customer escalations.\n, • Act as the senior technical escalation point for high-priority incidents.\n, • Ensure tickets are managed within agreed SLAs and service standards.\n, • Carry out ticket quality audits and identify coaching and development opportunities.\n, • Keep customers informed throughout the lifecycle of their support requests.\n, • Create and maintain technical documentation and knowledge base articles.\n, • Drive service improvements through automation, scripting and process optimisation.\n, • Work closely with Service Desk, Procurement and Account Management teams to ensure a seamless customer experience.\n, • Conduct regular one-to-one meetings, performance reviews and onboarding for new team members.\n, • Monitor KPIs, workload and team performance while supporting resource planning.\n You'll spend your time balancing hands-on technical work with team leadership, ensuring both your own ticket queue and your team's workload are delivered to the highest standards. What we're looking for\n\n, • Proven experience as a hands-on 3rd Line Team Leader or Senior Engineer within an MSP environment.\n, • Strong experience supporting complex Microsoft infrastructure, Microsoft 365, Azure and modern workplace technologies.\n, • Excellent networking, cloud and cybersecurity knowledge.\n, • Experience managing complex technical escalations within SLA-driven environments.\n, • Previous experience mentoring or leading a small team of technical engineers.\n, • Strong troubleshooting, communication and customer management skills.\n, • A proactive approach to continuous improvement, automation and knowledge sharing.\n, • An interest in emerging technologies, including AI, with a commitment to continual learning.\n The ideal candidate is someone who enjoys remaining technically hands-on while leading by example, supporting a small team of engineers and driving exceptional service delivery within a fast-paced MSP environment. Why join?\n\n, • Lead a skilled team while remaining technically hands-on.\n, • Work with modern Microsoft, cloud and cybersecurity technologies.\n, • Join a growing managed services business with genuine career progression opportunities.\n, • Hybrid working following successful probation.\n, • Ongoing technical training and professional development.\nApply now to lead a talented 3rd Line team while continuing to solve complex technical challenges.

Are you passionate about Apple technology and enjoy helping people solve technical problems? \n We're recruiting on behalf of a growing and highly regarded Apple Managed Service Provider, looking to add a customer-focused Level 1 IT Support Engineer to help support their growing client base. This is an excellent opportunity for someone with experience supporting Apple devices and users who is looking to develop their career within a modern, technology-driven environment. \n You'll become the first point of contact for IT support, providing excellent customer service while resolving a broad range of hardware, software and user issues across a predominantly Apple estate. \n Working as part of a friendly and collaborative IT team, you'll be responsible for providing first-line technical support to Clients across multiple locations. You'll troubleshoot issues, manage user accounts, prepare new devices and ensure users receive an outstanding support experience. \n This is a varied role offering exposure to modern cloud technologies alongside Apple's ecosystem, making it an excellent opportunity to broaden your technical skills. \n Responsibilities: \n\n • Provide first-line IT support via phone, email and in person.\n, • Diagnose and resolve hardware, software and connectivity issues.\n, • Support Apple Mac desktops and MacBook laptops.\n, • Configure and deploy new Apple devices for users.\n, • Support iPhones and iPads across the business.\n, • Create and manage user accounts and permissions.\n, • Escalate more complex technical issues where appropriate.\n, • Maintain accurate documentation and update the IT service desk.\n, • Assist with onboarding new employees, including device preparation and account setup.\n, • Deliver a professional, friendly and customer-focused support experience.\n\n Skills & Experience \n We're looking for someone who enjoys helping people and has a genuine interest in Apple technology. \n You'll ideally have experience with: \n\n • Previous experience in a Level 1 IT Support or Service Desk role.\n, • Supporting Apple Mac devices in a commercial environment.\n, • macOS administration and troubleshooting.\n, • Apple iPhone and iPad support.\n, • Microsoft 365 applications.\n, • Basic networking knowledge (Wi-Fi, TCP/IP, VPN).\n, • Password and user account administration.\n, • IT ticketing or Service Desk systems.\n, • Excellent communication and customer service skills.\n, • A proactive approach and willingness to learn.\n\n Experience with any of the following would be advantageous: \n\n • Apple Business Manager\n, • Mobile Device Management (Jamf, Kandji, Mosyle or Intune)\n, • Google Workspace\n, • Microsoft Entra ID (Azure Active Directory)\n, • Okta or JumpCloud\n, • ITIL Foundation\n, • Basic scripting knowledge (Bash or PowerShell)\nWhat's on Offer\n\n, • Competitive salary\n, • Hybrid working\n, • Ongoing training and professional development (including Apple certifications)\n, • Exposure to modern cloud and Apple technologies\n, • Friendly and supportive team environment\n, • Career progression opportunities\n, • Pension scheme\n, • Generous holiday allowance\n, • Employee wellbeing programme\n\n If you're passionate about technology, enjoy supporting users and have experience working within an Apple/Mac environment, we'd love to hear from you. \n Apply today to find out more about this fantastic opportunity.

Role: Service Desk Engineer \n Shift Pattern: Weekend \n Salary: £40,000 \n \n About the Company \n Our client is a technology services partner specialising in supporting financial sector and regulated businesses. They deliver enterprise-level support, security, strategy, and supply solutions, holding themselves to a high standard across reliability, security, and customer experience. \n They are a Microsoft Partner, focused on helping businesses transform and innovate through technology. Joining their team means hands-on access to world-class technologies, exciting applications, bespoke software, and a talented group of colleagues. \n Role Overview \n Our client is seeking an experienced, customer-focused IT engineer to join their weekend service desk team. The successful candidate will provide support across on-premises and Azure environments, acting as a key escalation point for critical incidents and changes. \n A genuine passion for solving technical problems and strong empathy for client needs is essential. The role involves splitting time between customer environment support, project delivery, and documentation, so excellent written and verbal communication skills are a must. \n Key Responsibilities \n Reporting to the Service Desk Manager as part of a four-person engineering team, the successful candidate will be expected to: \n\n • Serve as the primary technical point of contact for incidents and service requests\n, • Lead troubleshooting across Azure and on-premises infrastructure, owning major incidents from triage through to resolution and post-incident review\n, • Drive root cause analysis on recurring or high-impact issues, implementing lasting fixes rather than temporary workarounds\n, • Review and implement changes within customer environments, acting as a technical reviewer for changes raised by colleagues\n, • Build and maintain documentation, runbooks, and knowledge base articles to reduce future escalations and support team development\n, • Identify opportunities where additional services could genuinely benefit customers and communicate these to account management\n\n What the Ideal Candidate Will Bring \n The client is looking for someone with prior experience in an IT Solution Provider or MSP environment, with strong troubleshooting ability and a drive to keep growing professionally. Candidates should be able to demonstrate: \n\n • Experience supporting complex IT environments\n, • The ability to thrive in a fast-paced setting and manage competing priorities\n, • Strong self-management and workload prioritisation skills\n, • Excellent client-facing skills with the ability to handle time-critical issues calmly and efficiently\n\n Required Skills & Experience \n\n • Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional desirable\n, • 4+ years in a similar role\n, • Solid working knowledge across most of the following: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, Storage/SAN\n\n Working Hours \n 7am - 7pm Saturday to Monday \n Benefits \n\n • 19 days annual leave (excluding UK Bank Holidays)\n, • Health cash plan\n, • Cinema tickets\n, • Gym membership\n, • Social events\n, • Training and certification support\n, • Pension scheme\n, • High street retailer discounts\n, • Employee benefits hub\n\n

1 Line Support - London \n \n £30,000-£32,000 \n Monday-Friday, 9:00am-5:00pm - Office Based (5 Days per Week) \n Southwark/Blackfriars \n \n Are you an IT Support professional looking for a role where you'll gain hands-on experience across a diverse technology estate and play a key role in supporting a passionate, creative business? \n \n We are partnering with a well-established London-based entertainment and publishing group that has been at the heart of pop culture for decades \n \n The Role \n As the first point of contact for IT support across the business, you'll provide technical assistance to colleagues and help maintain a broad range of systems and technologies. This is an excellent opportunity for someone who enjoys variety, wants exposure to infrastructure and projects, and is eager to expand their technical knowledge within a collaborative in-house IT team. \n \n Key Responsibilities \n\n • Provide first and second-line support to users across the organisation.\n, • Install, configure and maintain hardware and software including Windows PCs, Macs, printers, mobile devices, anti-virus solutions and creative software.\n, • Support and administer Google Workspace.\n, • Manage user onboarding and offboarding processes.\n, • Assist with IT projects and the introduction of new technologies.\n, • Perform hardware stock management and equipment ordering.\n, • Troubleshoot networking issues and support core infrastructure.\n, • Ensure support tickets are resolved efficiently and to a high standard.\n\n \n About You \n\n • Previous experience in an IT Support or Service Desk environment.\n, • Strong knowledge of Windows 10/11.\n, • Experience supporting users in a professional business environment.\n, • Knowledge of TCP/IP, DNS and DHCP.\n, • Experience with Active Directory.\n, • Experience administering Google Workspace or Microsoft 365.\n, • Excellent communication skills and the ability to explain technical concepts to non-technical users.\n\n \n Desirable Skills \n\n • MacOS support experience.\n, • Adobe Creative Cloud experience.\n\n \n What's on Offer? \n\n • Salary of £30,000-£32,000.\n, • Opportunity to work within a unique and creative entertainment business.\n, • Broad technical exposure across infrastructure, end-user computing and projects.\n, • Genuine learning and development opportunities within an in-house IT team.\n, • Central London location near Southwark.\n, • Full-time office-based role, Monday-Friday, 9am-5pm.\n\n \n If you're a passionate IT Support professional looking for a varied role in a business driven by publishing, entertainment, retail and fan culture, we'd love to hear from you. \n \n Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

A growing independent MSP supporting SMEs across London and the South East is looking for a 2 Line Support Engineer to resolve complex technical issues, deliver Microsoft 365 and infrastructure projects. You'll join a flat, technically led business where engineers collaborate, share knowledge, and work on far more than service desk tickets. Alongside troubleshooting, you'll gain hands-on experience with projects, cloud, networking, automation, and infrastructure.You will -\n\n • Resolve Microsoft 365, Windows Server, networking, and endpoint issues.\n, • Deliver M365 migrations, Intune deployments, and infrastructure projects.\n, • Support Active Directory, Entra ID, Intune, and hybrid environments.\n, • Improve automation, documentation, and service quality.\n\n\n, • Have 3+ years' IT support experience (MSP preferred).\n, • Strong Microsoft 365, Windows Server, Active Directory, Intune, Entra ID, Cloud and networking skills.\n, • Excellent troubleshooting, customer service, and a desire to develop technically.\nIf you're looking to broaden your technical skills and work on a wide range of technologies, we'd love to hear from you.

Job Title: Facilities Coordinator \n Location: Central London \n Salary: £32,500 plus Corporate benefits \n \n Are you the ultimate go-to person? \n Our client believe the workplace should be inspiring, seamless, and safe. They are seeking a high-energy Facilities Coordinator to champion their internal office culture. If you love building relationships, solving problems on the fly, and making people smile every day, this is the stage for you. \n \n Your Day-to-Day Impact \n\n • The Ultimate Host: Give new hires a flawless first-day experience by leading building orientations and facility introductions.\n, • The Office Guardian: Run daily walkarounds to ensure brand signage, artwork, and desk environments look immaculate and compliant.\n, • The Connector: Act as the vital link between our internal colleagues, contract partners, and premium vendors.\n, • The Operations Engine: Manage the heartbeat of the office—from post-room logistics and locker management to supplier coordination.\n, • The Flexible Problem Solver: Jump in to support the front desk or assist with dynamic office moves whenever the business needs a helping hand.\n\n \n Who You Are \n\n • You possess a natural gift for customer service and high emotional intelligence.\n, • You shake off pressure easily and love the buzz of a fast-paced environment.\n, • You are an eagle-eyed perfectionist who spots a compliance issue or an untidy cable from a mile away.\n, • You are organized, highly professional, and fully fluent in Microsoft Office.\n, • Experience within similar backgrounds, ideally professional commercial offices or hospitality environments.\n\n \n

Head of IT Operations Hounslow, London (Heathrow) - Fully On-Site £85,000 - £95,000 (c. £90,000) + Benefits Our client is a well-established, privately owned logistics and supply chain business, providing warehousing, fulfilment and distribution services to a broad client base. The business has an excellent track record of growth and continues to scale across its multi-site operation. We're recruiting a Head of IT Operations to own the reliability, security and day-to-day operation of the company's IT environment across all sites. This is a genuinely strategic role (not a helpdesk or ticketing function) covering infrastructure, networks, cyber-security, resilience and end-user support, distinct from the company's separate software/platform engineering team.Reporting into senior leadership, you'll take ownership of: \n\n • Infrastructure, network & hardware lifecycle across all sites\n, • Cyber-security strategy, risk & compliance (including ISO frameworks and penetration testing)\n, • System uptime, resilience & business continuity / disaster recovery\n, • Cloud infrastructure strategy and future technology roadmap\n, • End-user IT support and service standards\n, • Vendor management and IT operational budget\n, • Building and leading a dependable, well-organised IT operations team\n\n What We're Looking For \n\n • Senior experience leading IT operations, infrastructure and security in a mission-critical, multi-site environment\n, • Strong knowledge of networks, cloud infrastructure and cyber-security\n, • A proven track record running dependable, well-governed IT operations\n, • Experience in multi-site, warehouse or operational environments is an advantage\n, • Exposure to ISO frameworks / formal security certifications is an advantage\n\n You will be based full-time on-site at the company's Hounslow, London office (close to Heathrow), Monday to Friday, with occasional travel to the business's other UK and European sites. This is a hands-on role in a fast-paced, live operational business - full-time office presence is essential. This is a genuine leadership opportunity in a high-growth business, with a clear path to Director-level as the role and impact grow over time. You'll have real influence over IT strategy and be a key partner to the senior leadership team - not simply managing a support desk. Suitable candidates may have experience as: Head of IT, IT Director, Head of IT Infrastructure, IT Infrastructure Manager, Head of IT Operations, IT Operations Manager, IT Operations Director, Head of Infrastructure & Security, Group IT Manager, Head of IT Services, IT Service Delivery Manager, Head of Technology Operations, Network & Infrastructure Manager, IT Manager. \n Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Service Desk Engineer - Data Centre - Shift based role - 12 Hour Shifts, 4 days on/4days off - alternate night and day shifts. \n c£51,000 plus £6500 shift allowance, travel allowance, bonus, pension, healthcare and other great benefits. \n We are looking for a Data Centre Service Desk Engineer to take responsibility for ensuring, during shift hours, that customers’ Incidents\Events and/or Requests are processed in accordance with industry standards and brought to a successful resolution within agreed Service Levels at both London sites. Provide a value-added service to customers. \n MAIN DUTIES, INCLUDING BUT NOT RESTRICTED TO: \n\n • Receive and act on all customer Incidents\Events\Request notifications\n, • Incident Management – Prioritises and diagnoses, investigates incidents according to agreed procedures.\n, • Incident Management – Facilitates recovery, following resolution of Incidents, documents and closes resolved Incidents, Events and/or Requests via agreed procedures.\n, • Implementation of agreed IT Infrastructure changes and following maintenance routines\n, • Network Support – Uses Network Management tools where applicable to investigate and diagnose network problems, collect performance statistics, and create reports\n, • Customer Service - Liaise with customers regarding fault correction progress and circuit installations\n, • Maintain customer equipment manuals, network drawings and circuit databases accurately and efficiently.\n, • Install telecomms cabinets and cable installations in addition to installing and configuring customer equipment.\n, • Responsible for security of FM areas.\n, • Facilities Management – Monitor’s compliance against agreed processes and investigates, assesses, and resolves incidents of non-compliance, escalating where necessary. Carries our routine audit checks to ensure adherence to the policies and procedures.\n\n Qualifications and Experience: \n\n • Educated to Btec National Experience level (minimum) in telecoms (preferably), or IT.\n, • Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing.\n, • Good understanding of Fibre and Copper interfaces.\n, • Ability to conduct fault isolation and fault finding\n, • Ability to complete rack installations of routers, switches, firewalls, and servers.\n, • Good understanding of Microsoft and Linux O/S and associated products.\n, • Fibre Optic Testing & Safe Working Practices\n, • CompTIA A+ Certificate or Similar\n\n

Location: Hybrid working, primarily remote, with approximately two in-person team collaboration days per month in London. The role may also require occasional travel to client sites, predominantly within London, with opportunities for travel across the UK and internationally where business needs require. \n Salary: £30,000 p.a \n Holidays: 25 days’ annual leave plus public holidays. Your annual leave entitlement increases by one additional day for each completed year of service, up to a maximum of 30 days. \n Benefits: \n\n • Investment in your learning through Toro-funded training and professional development.\n, • Generous 5% employer pension contribution.\n, • Health and wellbeing support, including access to wellbeing resources and services.\n, • Access to salary sacrifice schemes for technology, home goods, and other eligible purchases.\n, • Electric vehicle (EV) Salary Sacrifice Scheme.\n, • Flexible, hybrid and remote working to support a healthy work-life balance.\n, • Opportunities to work on varied and meaningful projects across a diverse client base.\n\n Starting: ASAP \n About the Role \n Toro is looking for a technically capable Service Delivery Analyst to join our growing Managed Services team. \n This role is ideal for someone who enjoys solving technical problems, providing excellent customer service and supporting a wide variety of cloud, desktop and infrastructure technologies. \n Working alongside the existing Service Delivery team, you'll be responsible for delivering first and second line IT support to our customers, ensuring incidents and service requests are resolved efficiently whilst maintaining a high level of customer satisfaction. \n We're looking for someone who can bring strong technical knowledge to complement the existing team, particularly across Microsoft 365, Google Workspace, networking and endpoint security. \n Key Responsibilities \n Service Desk & Customer Support \n\n • Act as the first point of contact for customer IT support requests.\n, • Deliver first and second line technical support via phone, email and remote support.\n, • Log, prioritise and manage incidents and service requests through the Helpdesk.\n, • Take ownership of tickets through to resolution, escalating where appropriate.\n, • Maintain accurate documentation and audit trails for all work completed.\n, • Provide an excellent customer experience throughout every interaction.\n\n Microsoft 365 & Google Workspace \n\n • Administer Microsoft 365 environments, including:\n, • Exchange Online\n, • Entra ID (Azure AD)\n, • SharePoint\n, • Teams\n, • Licensing\n, • Administer Google Workspace environments including:\n, • User provisioning\n, • Security settings\n, • Groups\n, • Device management\n, • Support email migrations, mailbox investigations and account administration.\n, • Assist with security hardening and best practice implementation.\n\n Endpoint & Security Management \n\n • Deploy, configure and maintain Windows and MacOS endpoints\n, • Basic macOS troubleshooting (safe mode, disk space, software updates, FileVault)\n, • Support the management of Sophos MDR/XDR\n, • Investigate endpoint security alerts.\n, • Assist with vulnerability remediation and patch management.\n, • Support endpoint compliance and security best practice.\n, • Assist with customer cyber security improvements.\n\n Infrastructure Support \n Provide support for customer infrastructure including: \n\n • Windows Servers\n, • AWS\n, • Azure Active Directory\n, • Group Policy\n, • Backup solutions\n, • Printers\n, • Remote desktop environments\n\n Assist with: \n\n • Backup monitoring and restore testing\n, • Firmware updates\n, • Infrastructure maintenance\n, • Performance investigations\n\n Networking \n Support customer networking environments including: \n\n • Ubiquiti / UniFi\n, • Managed switches\n, • Firewalls\n, • Wireless access points\n, • VPN connectivity\n, • Internet connectivity troubleshooting\n\n User Administration \n\n • Manage starters, movers and leavers.\n, • Provision and decommission user accounts.\n, • Prepare laptops and equipment.\n, • Configure user permissions.\n, • Deliver IT inductions.\n, • Provide basic user training where required.\n\n Asset & Service Management \n\n • Maintain accurate hardware and software asset registers.\n, • Support procurement of IT equipment.\n, • Liaise with suppliers.\n, • Maintain technical documentation.\n, • Follow ITIL service management principles.\n, • Participate in change management processes.\n\n Skills & Experience \n Essential \n\n • Strong customer service and communication skills.\n, • Experience providing 1st and 2nd line IT Support.\n, • Strong Microsoft 365 administration experience.\n, • Experience administering Google Workspace.\n, • Windows 11 administration.\n, • Understanding of Apple ecosystem/Apple IDs/Managed Apple IDs and iCloud.\n, • Active Directory Administration (Entra, Azure AD).\n, • Basic networking fundamentals (TCP/IP, DNS, DHCP, VPN).\n, • Experience supporting endpoint security products.\n, • Excellent troubleshooting skills.\n, • Ability to prioritise multiple support requests.\n\n Desirable \n\n • Sophos Firewall and Endpoint experience.\n, • UniFi networking.\n, • Microsoft Entra ID.\n, • Intune / Endpoint Manager.\n, • Azure.\n, • PowerShell or scripting fundamentals.\n, • ITIL Foundation.\n, • Backup technologies.\n, • Cyber Essentials knowledge.\n, • Experience working within an MSP or Managed Service environment.\n

D365 Engineer - Permanent - London (Hybrid) - Competitive SalaryA fantastic opportunity has arisen for a D365 Engineer to join a global law firm based in London.This role will see you take technical ownership of the Microsoft Dynamics 365 platform, leading its architecture, governance, ongoing development, and optimisation across the business.Key ResponsibilitiesOwn the D365 platform and act as design authority, with a primary focus on Customer Service and CRM.Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio.Manage environment lifecycles and establish best practice across security, integrations, data models and Application Lifecycle Management (ALM).Own the technical roadmap covering upgrades, releases, capacity, licensing and technical debt.Provide technical direction to developers, reviewing designs, resolving complex issues and ensuring scalable solutions.Govern the effective use of Power Platform and develop Microsoft platform capability across the wider applications team.Manage D365 delivery partners and engagement with Microsoft, translating platform developments into practical recommendations.Support D365 incident resolution, release readiness and continuous improvement.Key ExperienceHands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement.Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable.Strong understanding of D365 architecture, data and security models, integration patterns and ALM.Experience setting technical direction, reviewing designs and supporting developers.Experience working with Microsoft delivery partners, with knowledge of platform governance, licensing and security.Strong communication skills with the ability to translate technical concepts and trade-offs for non-technical stakeholders.Microsoft certifications such as PL-600, MB-230, MB-210 or equivalent are desirable.Service Desk/second-line Microsoft platform support experience is desirable.Exposure to Azure integration services, Microsoft Fabric, Foundry, Copilot or Customer Insights is advantageous.Legal or wider professional services experience is desirable.D365 Engineer - Permanent - Manchester (Hybrid) - Competitive SalaryIn accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.DGH Recruitment Limited acts as both an Employment Agency and Employment BusinessTPBN1_UKTJ

IT Field Engineer (Entry-Level) – £100–£115 per day \n Full-Time, Part-Time and Contractual Roles Available \n Kickstart Your IT Career with Full Training Provided* \n Are you looking to break into the IT industry but don’t know where to start? We’re recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. \n About us \n Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. \n We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. \n Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. \n About You \n We’re looking for individuals who are: \n\n • Passionate about technology with a desire to build a long-term IT career\n, • Comfortable travelling to different customer sites (own vehicle required)\n, • Practical and hands-on. DIY or similar experience is a bonus\n, • Ex-military backgrounds are highly desirable\n\n What You’ll Be Doing \n As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: \n\n • Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals\n, • Setting up and configuring devices, including desktops, laptops, printers, routers, and other equipment\n, • Replacing and upgrading components such as memory, hard drives, screens, and power supplies\n, • Carrying out routine maintenance and health checks on IT equipment\n, • Following technical guides and documentation to complete tasks accurately\n, • Providing clear updates to the IT Support Desk or relevant Cerco contacts\n, • Keeping customers informed of progress, expected timelines, and issue resolutions\n, • Working independently on site, managing your time and workload effectively\n, • Completing basic reporting or job sheets after each visit\n, • Adhering to field service standards, safety requirements, and professionalism at all times\n, • Upholding Cerco’s reputation on every assignment through reliable, friendly, and quality service\n\n Initial Assessment \n All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. \n Training (If required) \n After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. \n This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. \n Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95. These fees only apply if you choose to undertake the training. \n \n Role Details \n\n • Job Types: Full-Time, Part-Time\n, • Pay: £100–£115 per day\n, • Work Environment: Field-based (on the road)\n, • Benefits: On-site parking (where available)\n, • Licence Requirement: Full, clean UK driving licence (required)\n, • Enhanced DBS Check (required)\n\n

Service Desk Analyst, IT Support Engineer, Legal IT, Law Firm. ITIL, Professional Services, Microsoft Troubleshooting, London \n \n Service Desk Analyst, IT Support Analyst required to work for a Law Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days the next). There is also on-call with this role which is 1 weekend in 7…but you are heavily rewarded for the little work involved. Trust us, it is a great deal. \n \n You MUST have experience of working on a Service Desk for a Law firm or a Professional Services firm, along with good IT Support experience with excellent troubleshooting skills within the Microsoft Technology Stack such as M365 / Office 365, Windows Azure, Active Directory and SharePoint. \n \n Attitude is key here. You MUST have an excellent telephone manner, brilliant communication skills and have the ability to face off to Partners with no problems. Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, as stated, a Legal IT background would be preferred. Any AV (Audio Visual) experience would be preferable too. \n \n This role also has the chance to progress as they love to promote from within. \n \n This is a great opportunity and salary is dependent upon experience. Apply now for more details.

Service Desk Engineer \n Work Model: RemoteSalary: £40k - £45k (Depending on experience to date)Time/Shifts: Between Monday to Friday OR Saturday to Monday \n About the Role \n A great opportunity for an experienced, customer-focused Senior Service Desk Engineer to join a growing MSP supporting a mix of on-premises and Azure customer environments. \n As Senior Service Desk Engineer, you'll need a genuine passion for problem-solving and a customer-first mindset, comfortable balancing hands-on troubleshooting with longer-term project and delivery work. This is a varied role - some days you'll be deep in a live incident, others you'll be documenting fixes or helping plan a customer deployment. \n You'll act as a key point of contact on the service desk, handling critical tickets, escalations and change requests. Strong written and verbal communication is essential, along with a collaborative approach - you'll be working closely with the wider support team and helping strengthen relationships with customers. \n Key Responsibilities \n Reporting to the Service Desk Manager, as part of a four-person engineering team, the Senior Service Desk Engineer will: \n\n • Act as technical point of contact for incidents and service requests\n, • Own major incidents end-to-end across Azure and on-prem infrastructure, from triage through resolution and post-incident review\n, • Investigate root causes of recurring or high impact issues and deliver permanent fixes, not workarounds\n, • Review and implement customer environment changes, including acting as technical reviewer for changes raised by colleagues\n, • Maintain documentation, runbooks and knowledge base articles to cut down repeat escalations and upskill the team\n, • Spot opportunities to expand services for customers and flag these to account management, a key part of the Senior Service Desk Engineer's remit\n\n Required for the Senior Service Desk Engineer role: \n\n • Microsoft AZ-104 certification\n, • VMware Certified Professional is desirable\n, • 4+ years' experience in a similar role\n, • Extensive experience in Azure, VMware, Active Directory, Exchange, Intune, Conditional Access, and Storage/SAN\n\n We're excited to hear from candidates ready to step into this Senior Service Desk Engineer position - if you're a driven Senior Service Desk Engineer looking for your next challenge with a growing MSP, we'd love to hear from you. \n \n Apply now to become our next Senior Service Desk Engineer!

PE Firm - L2 Support Engineer (Mac & Windows) - Contract (ongoing) - Immediate Start \n Client \n\n • A leading European private equity firm specialising in software and technology-enabled businesses. The firm invests in high-growth companies across enterprise software, fintech, legal technology and cybersecurity.\n\n The Role \n\n • The Level 2 Support Engineer will join our clients London-based transatlantic service desk, supporting its mixed Windows and macOS environment. The position will act as the escalation point between first-line support, senior systems engineers and an external Mac support partner. The role is heavily weighted towards macOS and requires practical Jamf experience.\n\n Responsibilities + Requirements \n\n • Resolve L2 escalations across macOS, Windows and Microsoft 365, owning incidents through to resolution or appropriate escalation\n, • Administer the Mac estate through Jamf Pro, including policies, configuration profiles, application deployment and device compliance\n, • Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Intune and Azure AD/Entra ID\n, • Troubleshoot hardware, software, access and connectivity issues across both operating systems\n, • Candidates should bring 3+ years’ enterprise IT support experience, strong macOS knowledge, hands-on Jamf expertise and working knowledge of Windows and Microsoft 365. Networking fundamentals covering TCP/IP, DNS, DHCP and VPN are required. Financial-services experience and Jamf or Microsoft certs are advantageous.\n\n Location \n\n • London\n\n Start Date \n\n • Immediate\n\n

Senior Field Engineer \n Location: Southeast London and surrounding areasJob Type: Full-time, PermanentSalary: Up to £40,000 per annum (depending on experience) + £5,000 Car Allowance \n About the Role \n Experience in: Server, Storage & Network devices \n We are recruiting on behalf of a leading channel-only provider of third-party IT maintenance services, who are looking for an experienced Field Engineer to join their growing team. \n This is an excellent opportunity for an engineer with strong server, storage and networking experience who enjoys working in the field, solving technical issues and delivering exceptional customer service. You'll be responsible for supporting a wide range of enterprise IT systems, ensuring they are maintained and restored quickly while meeting agreed service levels. \n Key Responsibilities \n\n • Diagnose, troubleshoot and resolve faults across server, storage and network infrastructure.\n, • Attend customer sites to provide hardware maintenance, break-fix support and technical assistance.\n, • Take ownership of customer incidents from initial diagnosis through to resolution, ensuring Service Level Agreements (SLAs) are consistently achieved.\n, • Investigate technical issues and implement effective solutions with minimal disruption to customers.\n, • Arrange replacement parts and coordinate repairs where required.\n, • Provide technical support and guidance to customers and internal teams.\n, • Assist with pre-sales technical support and solution design when required.\n, • Work closely with the Service Desk, Service Delivery, Logistics and Purchasing teams to ensure seamless service delivery.\n, • Maintain accurate service records, documentation and customer updates using internal systems.\n, • Keep technical knowledge up to date with current technologies and industry developments.\n, • Participate in the regional 24/7 on-call rota and provide out-of-hours support when required.\n\n Essential Skills & Experience \n\n • Proven experience supporting enterprise server, storage and networking hardware.\n, • Previous experience within the IT hardware maintenance or field services industry.\n, • Strong fault-finding and problem-solving skills.\n, • Excellent customer service and communication skills.\n, • Ability to work independently and manage your own workload effectively.\n, • Well organised with strong attention to detail.\n, • Flexible approach to working hours, including participation in an out-of-hours support rota.\n\n Desirable Experience \n Experience supporting equipment from one or more of the following manufacturers: \n\n • IBM\n, • Cisco\n, • Dell Technologies\n, • Hewlett Packard Enterprise (HPE)\n, • NetApp\n, • Fujitsu\n, • EMC\n, • Hitachi\n, • Sun Microsystems / Oracle\n\n This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5 \n A driving licence is essential for this role. The areas covered will be Southeast London and the surrounding areas. Approximately 1 - 2 calls per day. \n Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful. \n

Service Desk Engineer \n \n Monday to Friday, 8:30am – 5:00pm \n Office based in Orpington \n Competitive Salary \n \n Our client is looking for a service desk engineer to join their team. they are looking for an enthusiastic and technically proficient individual to be a part of a growing department. In this role, you will be responsible for guiding their customers through complex technical issues, resolving fault tickets, and ensuring their clients receive top-notch support. You will have the opportunity to work with a variety of platforms and systems, including Windows, Mac OS, Google Workspace, Office 365, and cloud Wi-Fi solutions. \n \n Key Responsibilities \n\n • Customer Support: Provide expert guidance to customers and resolve complex fault tickets within SLAs, ensuring customer satisfaction and adherence to timelines.\n, • Technical Troubleshooting: Diagnose and resolve issues related to desktops, networks, Wi-Fi, and cloud systems.\n, • Office 365 and Google Workspace Administration: Support the multiple customers that use Office 365 and Google Workspace within their ecosystem for email and collaboration tools.\n, • Requirements Gathering: Collaborate with customers to understand and document their technical requirements, through phone or Teams meetings.\n, • Vendor Liaison: Work with external vendors to resolve technical queries and issues in a timely and efficient manner.\n\n \n Skills and Experience \n We’re looking for someone who is: \n\n • Passionate About IT: A genuine interest in technology and problem-solving.\n, • Technically Proficient: Knowledge and experience with:\n\n \n\n • Workstations: Windows 10, Windows 11\n, • Google Workspace administration\n, • Cloud Wi-Fi platform administration\n, • Apple Mac platforms and Mac OS\n, • IT-focused ticketing systems\n, • Networking fundamentals\n, • Windows Servers (full range)\n, • Office 365 and SharePoint\n\n, • Excellent Communicator: Strong written, verbal, and interpersonal skills, with the ability to translate technical information for non-technical users. \n • People-Oriented: A customer-focused mindset with a willingness to go the extra mile to resolve client issues. \n • Organised and Multi-Tasking: Able to manage tight deadlines, prioritise tasks, and work effectively under pressure. \n • Detail-Oriented and Creative: Pays close attention to detail, thinks outside the box, and is open to challenging the status quo. \n \n Preferred Qualifications: \n While not required, the following certifications are highly desirable: \n • CompTIA Network+ \n • Microsoft 365 Fundamentals (MS-900) \n • Microsoft 365 Administrator (MS-102) \n \n If you're passionate about IT, love solving technical challenges, and are eager to make an impact in a company that values customer service, innovation, and collaboration, we would love to hear from you! \n *Braundton Consulting is a recruitment agency recruiting on behalf of a customer.

Do you have a genuine passion for Electronics, Technology and IT? Do you have a good understanding of electrical components and circuits, and enjoy diagnosing and fixing problems with electrical or electro-mechanical devices? \n \n Are you fluent in Spanish, technically minded, and confident dealing with customers? \n \n If you enjoy getting to the bottom of technical problems, finding solutions and helping people along the way, we’d love to hear from you! \n \n Spanish-speaking Helpdesk support – the role: \n \n Contrary to the above, this is not a ‘hands-on’ role; it is a fully remote (you can work from home) ‘service desk’ position providing support to clients who are using my customer’s systems – advanced 3D imaging machines, together with the IT support surrounding these networked devices. \n \n It’s a permanent career opportunity – a position you can really settle with and grow for the long-term, with different levels of support, steadily developing to a position with a more global remit. \n Working Monday to Friday, 37.5hrs (1hr lunch): to a shift-system: 0800-1630hrs and 0900-1730hrs. \n \n Spanish-speaking Helpdesk support – the candidate: \n \n Full and ongoing training will be given, but the client does seek a strong base level of electronics/hardware experience coupled with the IT knowledge and strong customer skills, with the fluency in Spanish. (Other additional languages such as Italian, French or German always useful). \n \n In summary: a fantastic opportunity to join this hugely successful global systems company, working in a highly collaborative and supportive environment, offer a rewarding long-term career path. \n \n Salary to £28,000: 25 days holiday, pension scheme, life insurance and health-related benefits. \n Services advertised by Dupen are those of an Agency.

Field IT Support Engineer | Orpington | Up to £32,000\n Oscar Technology has partnered exclusively with a leading Managed Service Provider (MSP) near Orpington to recruit a skilled Field IT Support Engineer to join their growing team. Job Description\n As a Field Support Engineer, you will play a key role in delivering high-quality technical support to clients both remotely and onsite. You will be responsible for troubleshooting, maintaining, and deploying IT systems while ensuring excellent customer service and timely resolution of technical issues. \n You will travel to client sites, provide hands-on support, and work closely with the wider service desk team to deliver effective IT solutions. Responsibilities Include:\n\n • Providing 1st and 2nd line IT support to clients both remotely and onsite.\n, • Attending customer locations to diagnose and resolve hardware, software, and network issues.\n, • Installing, configuring, and maintaining desktops, laptops, printers, mobile devices, and peripherals.\n, • Troubleshooting Microsoft 365, Windows operating systems, applications, and user access issues.\n, • Supporting Active Directory environments, including user account creation, permissions, and password resets.\n, • Resolving networking issues including TCP/IP, DHCP, DNS, VPN connectivity, and Wi-Fi troubleshooting.\n, • Carrying out hardware replacements, upgrades, system builds, and device deployments.\n, • Assisting with server administration tasks including file shares, security permissions, and user management.\n, • Supporting backup solutions and assisting with data recovery processes.\n, • Ensuring client IT policies, procedures, and security standards are followed.\n, • Maintaining accurate technical documentation, including site notes, asset records, and knowledge base articles.\n, • Providing excellent customer service while managing client expectations onsite.\n, • Full UK driving licence and willingness to travel to client sites.\nIn Return:\n\n, • Salary up to £45,000\n, • Generous bonus incentives for achieving certifications\n, • Fully funded professional certifications\n, • 25 days holiday + bank holidays\n, • Career progression opportunities within a growing MSP environment\n\n \n \n Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. \n To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Network Engineer \n 5 Days on site in Paddington \n 4 weeks contract. Start within the next 2 weeks \n £250 a day Inside IR35 \n Role and responsibilities: \n 2nd - 3rd line engineer with Fortinet, Netgear experience is ideal. Ruckus experience is preferred \n The successful candidate will be responsible for installing ,troubleshooting Fortinet and Netgear networking hardware and ensuring minimal disruption to business operations. \n Duties include (but not limited to) \n\n • Provide hands-on 2nd and 3rd-line support across customer network environments.\n, • Support and administer NETGEAR switching and wireless infrastructure, including VLANs, trunking, PoE and access-point configuration.\n, • Investigate complex LAN, WAN, Wi-Fi and connectivity incidents escalated by the service desk.\n, • Diagnose performance, routing, firewall, switching and wireless issues using monitoring and diagnostic tools.\n, • Liaise with customers, third-party carriers and vendors to resolve faults and manage technical escalations.\n, • Maintain network documentation, configurations, diagrams and knowledge-base articles.\n, • Provide technical guidance and knowledge transfer to 1st-line engineers.\n\n

\n We're working with a well-established and growing provider of managed IT and technology solutions, supporting a broad client base across sectors. As the business continues to expand its managed services offering, they're looking for an experienced Service Desk Manager to take ownership of the day-to-day running of the service desk function and drive continuous improvement in service delivery. \n This is a hands-on leadership role for someone who enjoys building high-performing teams, owning SLAs and KPIs, and being the escalation point when things get tricky. This role is about service desk leadership, technical credibility and client-facing accountability, regardless of which technology stack that experience was built on. \n The Role \n\n • Take full ownership of the service desk team, managing day-to-day workload, rotas, and performance across 1st and 2nd line support.\n, • Act as the primary escalation point for major incidents and complex technical issues, ensuring swift resolution and clear communication with clients throughout.\n, • Own and report on SLAs, KPIs and ticket queue health, identifying trends and implementing process improvements to drive efficiency.\n, • Lead, coach and develop service desk engineers, supporting their technical growth and career progression.\n, • Build and maintain strong client relationships, attending client sites regularly to review service performance and identify opportunities to add value.\n, • Work closely with other internal teams – including projects, networking, security and telephony – to ensure a joined-up approach to service delivery.\n, • Contribute to the development and documentation of service desk processes, procedures and ways of working as the business scales.\n, • Support recruitment, onboarding and training of new service desk team members.\n\n About You \n\n • Proven experience managing or leading a service desk team within an MSP or IT services provider.\n, • Strong technical grounding across core IT infrastructure – Microsoft 365, networking, cloud services and end-user support, with 3rd line experience essential.\n, • Confident owning SLAs, KPIs and reporting, with a track record of driving measurable improvements in service quality.\n, • A natural leader who can motivate a team, manage performance, and lead by example under pressure.\n, • Comfortable being client-facing, with the credibility and communication skills to manage relationships at all levels.\n, • ITIL knowledge or certification is desirable but not essential.\n, • A full UK driving licence, as regular travel to client sites will be required.\n\n

\n My global financial service client is expanding their team in London. They are hiring for a few FO Trading App Support to be part of the Global FIX Connectivity team, to manage FO Trading Applications and FIX connectivity requests from clients, vendors, brokers, and exchanges across Asia, Europe, and the US market. \n \n What you'll do: \n\n • Provide daily tarding application upport for high-touch and low-touch cash equities desk\n, • Carry out FIX testing and certification for clients, brokers, vendors, exchanges, and internal systems\n, • Work with infrastructure teams to set up and maintain FIX connectivity\n, • Build strong relationships with brokers, vendors, exchanges, traders, and internal teams\n, • Provide shift coverage for Asian, European, and US markets\n, • Investigate and resolve FIX connectivity and trading issues quickly\n, • Work closely with FIX teams in Asia and the US\n\n What you'll bring: \n\n • Degree in Computer Science, Software Engineering, or a related subject\n, • At least seven years of FIX technology experience, including FIX certification and client onboarding\n, • Experience working in a broker-dealer environment\n, • Strong knowledge of cash equities, DMA, DSA, agency, and program trading\n, • Experience with trading and order management systems such as CONNECT, Fidessa, and FlexTrade\n, • Knowledge of Asian exchange rules are strong advantages\n, • Understanding of algorithmic trading, swaps, and futures and options.\n\n Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!Job Title - Hire ControllerLocation - London, Old Kent RoadWorking Hours - Mon - Fri, 07:30 - 17:00 - 42 hours per weekBased in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that theyre satisfied with our service.On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.For us to help you on your journey to success, heres what youll need:Strong organisational skillsStrong communication skills both verbally & writtenAdaptabilityCommitment to learn and developDriving licensePrevious experience working within the hire industry or similar sales or operational roleAbility to support your business unit/team to deliver our ESG Strategy Decade to Deliver.What we offer:26 days holiday (plus bank holidays)Life assurancePension SchemeCanteen facilities95% discount across the Speedy brandOpportunities for training, development and career progressionVoluntary Health Cash PlanMy Staff Shop: discounts and offers for shopping etc. across many suppliersGreen Commute Initiative: Work scheme for cyclingPAM Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial managementSpeedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.Link below to our policies in line with our ESG Governance.https://www.speedyservices.com/esg/governanceAll applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.TPBN1_UKTJ

Implement. Improve. Challenge. Make ERP Actually Work for the Customer. \n Great ERP consultants don’t just implement software – they transform how businesses work. \n This is a role for an experienced ERP consultant who wants more than project delivery. You’ll stay close to the customer, own the outcome and help businesses get genuine, lasting value from their ERP system. \n You’ll combine commercial insight, technical expertise and hands-on problem-solving across the entire customer journey – from discovery and implementation to go-live, optimisation and ongoing success. \n Ready to own the outcome, challenge the status quo and make ERP genuinely work for the customer? Read on. \n The Role at a Glance \n Senior ERP Consultant \n UK Field-Based | Extensive UK Travel & Regular Overnight Stays \n £55,000 – £65,000 + Car Allowance + Benefits \n Permanent | Full Time \n The Opportunity \n We build ERP software that helps ambitious UK businesses run their day-to-day operations – from orders, stock, purchasing and warehouse processes to fulfilment, reporting, finance and customer service. \n Customers don’t just need software configured. They need someone who can understand how their business works, guide them through change and make sure the system genuinely improves how they operate. \n As a Senior ERP Consultant, you’ll work directly with both new and established customers. You’ll deliver implementations, improve existing setups, educate users, solve operational problems and make sure customers see the value of the system. \n You’ll be the trusted expert on the ground – running discovery sessions, mapping business processes, challenging assumptions, configuring practical solutions, supporting go-lives and helping users build confidence. \n What You’ll Be Doing \n • Delivering ERP implementation projects across different industries. \n • Leading optimisation, improvement and change projects within existing customer environments. \n • Understanding customer workflows and translating them into practical ERP solutions. \n • Running discovery, requirements gathering, process mapping, training and go-live support. \n • Configuring solutions and supporting customers through implementation and adoption. \n • Using SQL and data investigation to support configuration, troubleshooting and validation. \n • Working closely with Support, Product and Development to resolve issues and improve delivery. \n • Helping shape how implementation and Customer Success are delivered as the business grows. \n About You \n This isn’t a role for someone who has simply administered an ERP platform internally. You’ll be an experienced ERP consultant who understands implementation, operational processes and what it takes to guide customers successfully through change. \n You’ll bring: \n • At least five years’ experience implementing, consulting on or advising around ERP systems. \n • Proven experience delivering successful ERP implementations and strong customer outcomes. \n • Experience improving, optimising or leading change within existing ERP customer environments. \n • Strong knowledge of processes such as stock, purchasing, order management, fulfilment, finance and reporting. \n • Solid SQL and technical capability, with the confidence to investigate data and get under the hood when required. \n • Experience running discovery, requirements gathering and business process mapping. \n • Confidence training users and working with non-technical stakeholders. \n • Strong communication skills and the confidence to challenge, guide and influence. \n • The ability to bring structure and calm when customers are under pressure. \n • A practical, proactive mindset and willingness to get involved wherever the customer or wider business needs you. \n • The flexibility to travel extensively across the UK and stay away from home regularly. \n What This Role Isn’t \n This isn’t a desk-only ERP configuration role. \n You won’t spend your working life sitting remotely and configuring tickets somebody else has scoped. \n You’ll work with real businesses, real operational pressure and sometimes messy problems. You’ll need the technical confidence to investigate issues properly, alongside the commercial judgement to understand what the customer is really trying to achieve. \n Equally, this isn’t purely a new implementation role. A significant part of your value will come from returning to established customers, identifying where they could be getting more from their ERP environment and leading the improvements needed to make that happen. \n The Travel \n This is a genuinely field-based, customer-facing position. \n You’ll travel extensively across the UK to work directly with customers, including regular overnight stays away from home. \n If you enjoy getting out from behind the screen, understanding customer operations first-hand and becoming their trusted ERP expert, it could be exactly what you’re looking for. \n Why Join? \n • £55,000 – £65,000 salary. \n • Car allowance plus additional company benefits. \n • Genuine ownership of customer outcomes. \n • The opportunity to influence project delivery, product development and Customer Success. \n • A role where your commercial, operational and technical expertise are equally valued. \n Ready to Own the Outcome? \n If you enjoy getting close to customers, understanding how their businesses really operate and turning ERP technology into measurable improvements, we’d love to meet you. \n Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect, you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. \n If you have any pre-application questions, please contact us first, quoting the job title and reference. \n Good luck, Team RR.

To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina \n Ref 23521 \n The Skills You'll Need: Mandarin andEnglish fluent.Solid helpdesk support, user account administration, IT assets management, meeting support, vendor coordination, and IT operations monitoring. \n Your New Salary: Competitive Depending on experience \n Fully office based \n Start: ASAP \n Permanent \n Reports to: Deputy Head of IT \n \n Mandarin speaking IT Operator - What You'll be Doing Each Day: \n\n • Responsible for user support. Assisting employees with desktop setup, computer configuration, phone and network connection, software installation, system access provisioning, etc.\n, • Manage service desk mailbox, and assign tickets (both hotline and mailbox), responsible for escalation management, including identifying complex issue and escalating to specialized teams such as infrastructure team, security team and application team, as well as head and deputy head of IT.\n, • Responsible for documenting solutions in a knowledge base and providing basic user training to prevent recurring issues.\n, • Responsible for provisioning new employee onboarding, for AD and business system user maintenance, password reset, lock and unlock user account, guide employee for access computer and FOVA system.\n, • In charge of meeting support, including internet conference meeting, internal meeting with HO.\n, • In charge of IT custody and storage room, equipment delivery process, logging into Finance fix asset system and IT resource system, as well as configuration database systems.\n, • Perform the tap backup rotation replacement, coordinate with service provider for taps transportation.\n, • In charge of invoice payment process, check the accounting detail and record correspondent invoice.\n, • In charge of printer maintenance, including toners replacement, paper stuck issues.\n, • Perform monitoring of IT events and incident, within the computer room environment, HO monitoring system, SOC monitoring system, HO incident system, change system.\n, • Perform year-end stocktaking of the IT assets.\n\n \n Mandarin speaking IT Operator - The Skills You'll Need to Succeed: \n\n • English & Chinese (Mandarin) – fluent both oral and written.\n, • Proven record of relevant experiences.\n, • Microsoft Server and Desktop operating systems (2019 Server, Win10/11)\n, • Core Microsoft Infrastructure technologies and solutions (Exchange, AD, WSUS, RDS, DFS)\n, • Systems Virtualization (VMware, vSphere, Hyper-V)\n, • Backup technologies (Veeam, Backup Exec, System Recovery, Endpoint Protection, LTO)\n, • Server hardware maintenance and troubleshooting\n, • Hardware firewalls and router configuration\n, • Switching (HP, Cisco, Juniper)\n, • System and network monitoring\n\n \n Start date: ASAP \n Working hours: 9am to 5pm \n \n Please view all our Team China jobs at people-first-recruitment \n Please follow us on Linkedin: people-first-team-china \n We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. \n People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. \n People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

LAWN CARE TECHNICIAN \n Esher, Surrey (Main office) | Locations covered - Hampton • Twickenham • Staines & surrounding areas \n £28,000 – £30,000 per year + up to £2,000 annual bonus \n Full-time | Permanent | Monday–Friday, approximately 8am–4pm \n LOVE THE OUTDOORS? LOVE WORKING WITH PEOPLE? \n Our client is looking for a Lawn Care Technician to join their friendly, professional team and help keep our customers’ lawns looking their absolute best. \n This is a fantastic opportunity for someone who enjoys being outdoors, takes pride in their work and genuinely enjoys providing excellent customer service. \n No previous lawn-care experience? No problem! \n Full training will be provided, including the opportunity to gain PA1 & PA6 qualifications where required. \n If you come from a customer service, retail, hospitality or other service-based background, enjoy working independently and are looking for a role where every day is different, our client would love you to apply. \n \n WHAT YOU'LL BE DOING \n As a Lawn Care Technician, you’ll be responsible for looking after customers’ lawns and outdoor spaces across Surrey, South and West London. \n Your day could include: \n\n • Carrying out planned lawn-care programmes\n, • Applying fertilisers, treatments and herbicides\n, • Scarifying and hollow-tining lawns\n, • Cleaning and treating hard surfaces\n, • Travelling between customer properties in a company vehicle\n, • Building great relationships with customers\n, • Completing application records, paperwork and payments accurately\n, • Identifying opportunities and generating customer leads\n, • Keeping your vehicle and equipment clean, safe and well maintained\n\n You’ll spend most of your time working independently, so being organised, reliable and comfortable managing your own day is important. \n \n WHAT WE'RE LOOKING FOR \n Our client is looking for someone who is: \n Friendly and customer-focused \n Reliable, honest and hardworking \n Physically fit and happy working outdoors all year round \n Comfortable working independently \n Organised and able to manage their own workload \n Professional and well presented \n Positive, enthusiastic and willing to learn \n Comfortable working in all weather conditions \n Experience \n Customer service: 3 years preferred \n Gardening/lawn care: 1 year desirable, but not essential \n Most importantly, you’ll need a positive, can-do attitude and pride in delivering a great service. \n \n ESSENTIAL REQUIREMENT \n A full, clean UK driving licence is essential as you’ll be driving a company vehicle and working across a wide geographical area. \n \n FULL TRAINING PROVIDED \n You don't need to be an experienced lawn-care professional to apply. \n Our client will provide the training you need to carry out the role safely and professionally, including PA1 & PA6 training and qualifications where necessary. \n You’ll also receive training in: \n\n • Safe chemical handling\n, • COSHH\n, • Product application\n, • Health & safety\n, • NPTC guidelines\n, • Lawn-care techniques and treatments\n\n \n WHAT OUR CLIENT IS OFFERING \n £28,000 – £30,000 salary depending on experience \n Annual bonus of up to £2,000 pro rata \n Full-time, permanent position \n Company vehicle for work \n Full training provided \n PA1 & PA6 qualifications where required \n Company pension \n Employee discount \n Monday–Friday working pattern \n Working hours are approximately 8am–4pm, Monday to Friday, although some flexibility may be required during particularly busy or seasonal periods. \n \n A ROLE WHERE NO TWO DAYS ARE THE SAME \n If you enjoy being outside rather than stuck behind a desk, meeting customers and seeing the results of your work every day, this could be the perfect opportunity for you. \n You'll be part of a team that takes pride in delivering high-quality lawn care and outstanding customer service across Surrey and South & West London. \n Ready to grow your career? \n Apply today and their team as a Lawn Care Technician!

Field & Service Desk Engineer \n London / Hybrid / Up to £40,000 / Full-Time / Permanent \n The Opportunity: \n We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field & Service Desk Engineer to join their close-knit technical team. \n This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field. The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments. \n Responsibilities include: \n\n • Travelling to client sites across London and surrounding areas to deliver onsite technical support\n, • Supporting the internal service desk team remotely when not on client premises\n, • Building and maintaining strong working relationships with client stakeholders\n, • Troubleshooting and resolving complex issues across desktop, server, and cloud environments\n, • Documenting incidents and resolutions\n, • Escalating issues appropriately\n, • Working collaboratively with colleagues\n, • Acting as an ambassador for the business at all times, upholding the company's reputation for quality service\n\n You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically, we require: \n\n • A minimum of 3 years' experience working within an MSP or IT Solution Provider environment, this is essential\n, • At least 2 year of field engineering experience, visiting and supporting multiple customer sites\n, • Strong 2nd line service desk background with the ability to manage competing priorities\n, • Microsoft Azure, Active Directory, Windows Server, and Office 365\n, • Microsoft Exchange / Outlook administration\n, • VMware / Hyper-V\n, • Data backup solutions -VEEAM or equivalent\n, • Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration\n, • Strong PC hardware\n, • Software troubleshooting\n, • Excellent communication skills\n, • Professional, client-facing manner\n\n Location \n The role is primarily field-based across London and client sites, with time also spent working remotely and from the company's office base. Candidates must be within commutable distance of Central London. \n To find out more or apply in confidence, please apply to this role - this will land directly into the responsible consultant's inbox, from which we will contact you if relevant. \n Please note: the details of our client and their business are not to be disclosed to any third party without prior consent. \n Thank you for your interest!

On-site Service Desk Engineer – Orpington - £30,000 to £35,000 per year – On-site \n FryerMiles are delighted to be working with a leading Managed Service Provider to assist with their recruitment of a Service Desk Engineer to join their team in Orpington. \n The successful candidate will have strong technical knowledge, excellent customer service skills, and a proactive approach to IT support. The successful candidate will be responsible for providing on-site technical support, resolving hardware and software issues, maintaining IT infrastructure, and ensuring a high standard of service delivery across customer sites. \n Key Responsibilities include: \n\n • Provide on-site technical support to customers via in-person requests, phone, email, and ticketing systems\n, • Diagnose and resolve hardware, software, and networking issues\n, • Support users with IT equipment, providing guidance and training where required\n, • Escalate more complex technical issues to senior engineers when appropriate\n, • Coordinate external technical support where issues cannot be resolved remotely or in-house\n, • Maintain and support client IT infrastructure, ensuring systems meet performance and compliance standards\n, • Install and configure new hardware, software, and IT systems\n, • Create and maintain technical documentation for new issues and resolutions\n, • Produce reports and accurately log time and activities within ConnectWise\n, • Provide occasional out-of-hours support when required\n\n Requirements: \n\n • Proven experience in a similar IT support or Managed Services role\n, • Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, and networking principles\n, • Experience troubleshooting hardware, software, and network-related issues\n, • Experience using remote support tools and IT ticketing systems\n, • Excellent communication and interpersonal skills with a customer-focused approach\n, • Full UK driving licence and willingness to travel between client sites\n, • Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are desirable but not essential.\n\n On-site Service Desk Engineer – Orpington - £30,000 to £35,000 per year – On-site

System AnalystJoin the IT Team!Job descriptionAn exciting opportunity to join Certitude as a System Analyst as we continue to grow.Salary: £30,000 per annumHours: 37.5 hoursJob Type: Permanent – Full-timeDepartment: ITLocation: BalhamBenefits- A stimulating work environment full of opportunities to learn and develop- 25 days’ annual leave + bank holidays & enrolment onto a pension scheme- 24-hour Employee Assistance- Paid Enhanced DBS- Eye care voucher- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech PurchaseAbout the roleThe Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues, the role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations.Duties will include:- Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS platforms, and cloud-hosted applications- Support Microsoft Intune for device compliance, configuration, security baselines, and application deployment- Support security operations by monitoring, investigating, and reporting anomalies related to identities, devices, and access- Act as First Contact Resolution and escalation for complex technical issues raised by colleagues or service desk engineers- Ensure all incidents, service requests, and changes are accurately logged and managed via JIRA Service ManagementAbout youTo be a System Analyst at Certitude, the following are essential:- Practical experience with Microsoft Azure and Entra ID- Ability to understand and support business processes through technology- Ability to develop and curate support and guidance- Excellent verbal and written communication skills, able to communicate with a wide range of peopleTo read more about the role and the full person specification, please select the apply button and locate the link on the left of the page, titled ‘Job Description and Person Specification’.About the OrganisationWe have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.Read more about us on our website and visit our Work for Us page. You can also learn about us through our Values and Behaviours.Do you want to be a System Analyst at Certitude? Select the apply button, complete an application form, and someone from the Recruitment Team will be in touch! A job description and person specification are available when you apply. If you have any questions, please email our team.All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided, and we welcome applications from all sections of the community.We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.IT, Systems, Analyst, Information, Technology, internal, Azure, Office365, EntraID, SSO, Microsoft, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP, Community Support, Third Sector, Adult Social Care, Mental Health, Support Living, Health & Social Care.

Service Desk Manager - Managed Services Provider \n \n Location: Hybrid / LondonSalary: Up to 60,000, depending on experience \n \n A growing Managed Services Provider is seeking an accomplished Service Desk Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. \n \n The successful candidate will oversee a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. \n \n The Service Desk Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement. \n \n Key Responsibilities: \n\n • Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers.\n, • Owning end-to-end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved.\n, • Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement.\n, • Acting as the senior point of escalation for service-related matters and ensuring timely resolution.\n, • Building and maintaining strong customer relationships through regular service reviews and performance reporting.\n, • Working closely with technical teams and project functions to ensure smooth service transition and operational readiness.\n, • Identifying opportunities to enhance service efficiency, quality, and customer experience.\n\n \n Experience required: \n\n • Proven experience in a Service Desk Manager or similar leadership role within an MSP or IT services environment.\n, • Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes.\n, • Confident leadership style with the ability to motivate, guide, and develop teams.\n, • Excellent communication and stakeholder-management skills.\n, • A customer-focused approach with a commitment to delivering high-quality service.\n, • Ability to balance strategic thinking with hands-on operational involvement.\n\n \n Paying between £, depending on experience. \n Hybrid / London based. \n Must be eligible to work in the UK.

Facilities CoordinatorLocation: Central London (Trafalgar Square area)Hourly Rate: £15.42Contract Length: 3/6 monthsWorking Pattern: Full Time (Monday - Friday, 9:00 AM - 5:00 PM) based in office full time \n \n Key Responsibilities: \n Help Desk: \n\n • Assist with travel bookings, couriers, car hire, and stationery orders.\n, • Maintain and update internal spreadsheets.\n\n Switchboard Operations: \n\n • Answer and transfer calls on the switchboard.\n, • Provide appropriate contact details to callers.\n\n Office Support: \n\n • Set up conference and meeting rooms for various activities.\n, • Manage the movement of post, stationery, and other materials.\n, • Issue access passes and monitor service areas to ensure stock availability.\n, • Escort non-employees on-site as needed.\n, • Maintain cleanliness in all areas, ensuring a clutter-free environment.\n\n General Duties: \n\n • Assist with various tasks as requested by the FM team.\n\n To succeed in this role, you should have: \n\n • A successful track record in a customer-focused environment.\n, • Excellent interpersonal skills, both written and oral.\n, • Proficiency in MS Office, particularly Outlook and Word, with some Excel experience.\n, • A fast learner who thrives under pressure and can meet tight deadlines.\n, • Sound numeracy skills and a flexible approach.\n, • The ability to lift and move bulk materials.\n, • An approachable and helpful demeanour.\n, • Awareness of health and safety issues.\n, • A proactive attitude with the ability to take initiative.\n\n \n Note: This job description may evolve over time, but the essence of the role and its responsibilities will remain intact. We look forward to welcoming a dedicated Facilities Coordinator to our team! \n Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Building ManagerWorking Hours: Monday to Friday 7:30AM - 5PM and Saturday 8AM - 12PMLocation: East LondonRole Overview We are seeking a professional, service-oriented Building Manager to be the first point of contact for our guests and visitors. The Building Manager will provide exceptional customer service, assist with inquiries and requests, and ensure a welcoming, efficient experience for everyone interacting with the property.Key Responsibilities \n\n • Greet guests and visitors in a polite, friendly, and professional manner.\n, • Respond promptly to inquiries via front desk, phone, email, and in-person.\n, • Provide information about the building's facilities, amenities, and local services.\n, • Coordinate and manage guest requests such as reservations, transportation arrangements, deliveries, and package handling.\n, • Maintain accurate records of guest interactions and requests.\n, • Monitor public areas for cleanliness and safety; report or escalate maintenance or security issues as needed.\n, • Assist with access control procedures, visitor registration, and issuance of temporary passes where applicable.\n, • Collaborate with other departments (maintenance, security, management) to resolve guest issues and ensure smooth operations.\n, • Uphold standards of confidentiality, professionalism, and customer service at all times.\n\n Required Qualifications & Skills \n\n • Strong customer service and interpersonal skills.\n, • Excellent verbal and written communication.\n, • Attention to detail and good organizational skills.\n, • Ability to multi-task and remain calm under pressure.\n, • Professional appearance and demeanor.\n, • Reliability and punctuality.\n\n Desirable Attributes \n\n • Previous experience in a concierge, front desk, hospitality, or customer-facing role.\n, • Problem-solving attitude and ability to anticipate guest needs.\n, • Familiarity with common property management or visitor management systems.\n\n Working Conditions \n\n • This role involves regular interaction with residents and staff and may require standing for extended periods.\n, • Shift patterns and hours will be discussed at interview.\n

Education Recruitment Consultant \n Full-time Role | City of London \n Start Date: August/September 2026 \n About Us: \n Veritas Education, established in 2015, is a leading recruitment agency specialising in placing education staff across the UK. We have worked with over 900 schools and colleges, and with a rapidly growing team of over 30 consultants, we are looking for a driven individual to join us as a Education Recruitment Consultant (Hertfordshire Desk). We are passionate about delivering top-quality recruitment services to schools and pride ourselves on building lasting relationships with our clients. \n Role Overview: \n As an Education Recruitment Consultant at Veritas Education, we have a role to look after schools based in Hertfordshire. Your primary focus will be on sales-actively calling and meeting with schools to build and maintain strong relationships. You'll be responsible for sourcing, interviewing, and placing education staff in schools based in Hertfordshire, particularly focusing on filling last-minute bookings for early morning shifts. You will need to be proactive and target-driven, as your success will depend on your ability to engage with schools, understand their needs, and match them with the right candidates. \n Key Responsibilities: \n\n • Sales-Focused: Make daily outbound calls and arrange meetings with Secondary schools to discuss their staffing needs and offer tailored recruitment solutions.\n, • Daily Bookings: Manage and fill last-minute morning bookings, ensuring schools receive the right staff when they need them.\n, • Candidate Sourcing: Actively search for, interview, and place Secondary staff, ensuring a good match between candidates and schools.\n, • Client Relationships: Build long-term relationships with schools, understanding their specific challenges and staffing requirements.\n, • Administrative Support: Manage the recruitment process from start to finish, including contracts, compliance checks, and database management.\n, • Target-Oriented: Meet sales targets by developing a strong pipeline of schools and candidates.\n\n Benefits & Working Conditions: \n\n • Location: 70 Gracechurch Street, EC3V 0HR\n, • Hours: Mon-Thurs 7:00- to 17:00, Fri 7:00 to 16:30\n, • School Holidays: 5 hour working days (9am-2pm or 11am-4pm)\n, • Work From Home Wednesdays\n, • Annual Leave: 28 days + increasing with each year of service.\n, • Training: On-the-job training with experienced colleagues and an external professional trainer.\n, • Salary increases linked to clear milestones and targets\n, • Commission Structure: Veritas' performance-based commission plan - Earn Up to 20% on your billings!\n, • Overseas incentive trips - Ibiza, Marrakech, Athens, Dubrovnik and more!\n, • Additional time for lunch for exercise\n, • Regular breakfasts delivered to the office\n, • Dress-down Fridays\n, • Monthly company socials including theatre trips, meals and events\n, • Support from a team with decades of combined industry experience\n\n Who We're Looking For: \n We are seeking a self-motivated, sales-driven individual who thrives in a fast-paced, target-oriented environment. You should have a passion for education and recruitment and be eager to build relationships with schools to help meet their staffing needs. While experience in recruitment is a plus, we're also happy to train the right candidate with a strong desire to succeed in sales and recruitment. \n Apply Today! \n If you are driven by sales, eager to build relationships, and ready to make a real impact in the education sector, apply now to join Veritas Education and start your journey in a rewarding career! \n \n APPLICATION REQUIREMENTS FOR VERITAS EDUCATION \n\n • All applications are subject to an Enhanced DBS Disclosure, professional reference checks, Overseas Police Clearances (if applicable) in line with our stringent safeguarding policy\n, • Your CV must cover the last 10 years of employment history where possible and all employment breaks must be explained\n, • You must have legal right to work in the UK\n, • You must be willing to attend a registration interview\n\n Veritas Education work with a variety of schools covering a wide geographical area. We deal with teaching placements at Primary, Secondary and college level as well as support staff positions also within these. \n Disclaimer \n 'Nothing within the above advert was in any way designed or intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. Veritas Education is an Equal opportunities employer and is proud in the knowledge that all placements are made on merit and suitability. We accept applications from all sections of the community.'

Azure Infrastructure Engineer - 12 month fixed term contract \n We are looking for an experienced Azure Infrastructure engineer who enjoys a challenge at an ever-growing technology focused business. You will play a key role in supporting the business to implement solutions that provide benefits to our users and clients, whilst ensuring all the existing solutions are well maintained and supported. \n This role is a 12 month fixed term contract and can be based in our Birmingham, Croydon or Belfast City centre office with a hybrid workstyle. \n What does the role entail? \n\n • Maintaining and implementing new solutions within Isio’s Azure tenants, ensuring alerts are handled, virtual machines are maintained, new resources are setup to best practise etc.\n, • Implementation and maintenance of Automation tooling to improve efficiency of deployments, maintenance tasks and any other recurring activities.\n, • Implementation and maintenance of Monitoring tooling such as DataDog to report on performance and availability of systems across multiple tenants.\n, • Maintaining and implementing new solutions within Isio’s M365 stack including Entra, InTune, M365 Admin Portal, Defender.\n, • Aid with improving the security posture of the business by ensuring security standards are met, that everything is setup to best practise, assisting with providing information for audits to renew and new accreditations.\n, • Working on varying different small to large projects to implement new solutions and improve existing ones within the IT stack.\n, • Working with the service desk as an escalation point, to highlight key issues and tackle root causes of issues that arise.\n, • Ensuring implemented resources are fully documented in Confluence or equivalent documentation tool.\n\n What we’re looking for? \n Essential: \n\n • Strong proven knowledge of Azure services such as Entra ID, App Services, Storage, Backups, Conditional Access, Front Door, Load Balancers.\n, • Experience with O365 Suite Administration, Intune & Defender for Endpoint.\n, • Experience with Amazon Web Services (AWS) hosting suite.\n, • Strong experience of using tools to automate regular activities (e.g. Tines, N8N, Zapier, Power Automate, Powershell)\n, • Use of Azure DevOps (or similar tools) to deploy Infrastructure As Code into Azure – experience with ARM or Bicep templates and YAML pipelines.\n, • Experience of cloud native/serverless components hosted in Microsoft Azure including containerisation and App Service Plans\n, • Strong system monitoring tooling experience to identify and troubleshoot problems with performance and availability.\n, • Ability to communicate with stakeholders effectively that have varying levels of technical knowledge.\n, • Great communication and problem-solving skills with the ability to work under pressure.\n, • Strong technical knowledge with an aptitude for learning.\n, • Strong documentation skills to ensure all solutions are documented to a high standard.\n, • Self-motivated individual with the ability to complete tasks independently and as part of a team.\n, • Change management experience.\n\n Desirable: \n\n • Experience of Windows server administration – Active directory, DNS, IIS, Update Management, Performance troubleshooting through methods such as log analysis.\n, • Familiarity with security and compliance standards, e.g. Experience working in an ISO 27001 certified environment\n, • Sharepoint online experience\n, • Familiarity with mail flow and security solutions such as ProofPoint and ONDmarc\n, • Experience working in a regulated industry, e.g. telecoms, financial services, utilities.\n, • Experience of Jira & Confluence for work management & documentation\n, • Networking experience – LAN/WAN/SDWAN/Azure networking such as routing, firewalls, network peering etc.\n, • Microsoft certifications relating to Infrastructure within Azure.\n, • Experience of configuration management database tooling.\n\n Why Join Isio \n Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. \n We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. \n Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website. \n At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. \n We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. \n If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.

We have the following estate operative role available in E16. \n \n Start Date: ASAP \n Salary: £26,000 per annum \n Hours of Duty: 35 hours per week, Monday - Friday, 8.30am - 4.30pm, with a one hour unpaid break \n Responsible To: Estate Manager \n Benefits: Increase to £28,000 after successful probation, 1 day Birthday paid leave, 1.5 x overtime, 4% employer pension contribution \n \n \n Responsibilities & Duties \n \n\n • Collect all loose rubbish from ground (front & rear), paths and porches.\n, • Collect rubbish from beside refuse chute and place in bins outside, in preparation of the collection by the local authority refuse team.\n, • Check bin rooms and sweep as necessary.\n, • To walk the building in the morning and evening - and various intervals during the day. Inspecting for cleanliness, repair and security. All defects should be reported to the managing agent. It is important that the fire escapes are included within these patrols.\n, • Ensuring all external doors, windows, fire exit doors, plant room doors and bin store doors are kept closed, and where applicable locked at all times. This includes the fire exit doors. (Bin store doors to be unlocked when refuse collection is due.)\n, • Inspect all common parts, replace light bulbs where necessary.\n, • Monitor car parking. Noting unauthorised vehicles, take appropriate action. (Persistent offenders to be reported to the Managing Agent.) Ensure access is possible for emergency vehicles at all times.\n, • Patrol external areas (when dark) - check possible areas for vagrants.\n, • Keep note in log book of all faults reported by residents.\n, • Check entrances and staircases are clean at all times.\n, • Inspect common areas for any obstructions or hazards and ensure appropriate action to remedy. (I.e. either speak directly with the resident concerned or the Managing Agent.)\n, • Ensure that the Porters desk is clean at all times. (fully dusted/polished and tidy)\n, • Clean entry phone panel.\n, • Wipe any light marks from the walls in the entrance, hallway and stairwells.\n, • Water plants (where applicable).\n, • Visual inspection of all drains and gutters (including roof area) to ensure they are free from rubbish/debris/obstruction.\n, • Check locks of all communal doors and gates to ensure fully function. (Notify residents if there are any defects.)\n, • Sweep external terrace area/surround of building, including external metal work & louvers (hose/wash down where necessary.)\n, • Ensure refused chute not blocked.\n, • To be courteous and helpful to all resident as well as to residents' staff and guests and to contractors employed by the residents of the building.\n, • Prepare and keep and inventory of all tools and equipment on site. To generally maintain records of central stores for the building (light bulbs, cleaning supplies, keys etc.) in a well organised way, ensuring that an appropriate quantity are always available. (To keep all stock, material and equipment away from public access view/reach.)\n, • Clear footpaths and steps of snow and ice in adverse conditions.\n, • To be flexible and undertake duties, within reason, as required by the Managing Agents and/or the board.\n, • Regular testing of smoke/fire alarms, emergency lights\n, • Be aware of any unusual damage (e.g. Possible break-in) and report to Managing Agent and/or a member of the board immediately.\n, • Carry out maintenance work around the development as instructed by senior management.\n, • Conduct routine painting and decorating of the communal areas as directed by senior management.\n, • Light plumbing work as and when required. Bleeding radiators.\n, • AOV testing to be carried out monthly\n, • Emergency Lighting Flick test to be carried out weekly.\n, • Undertake any other reasonable duties as requested by management, where there is a legitimate business need, including attending and carrying out work on-site when required.\n\n \n Person Specification \n \n\n • Honest and Reliable\n, • Team Player\n, • Works well under pressure\n, • Excellent communication and customer service skills\n, • Excellent time keeping\n, • Professional appearance\n\n \n Essential Qualifications \n\n • UK Drivers Licence\n\n \n Qualifications Desired \n \n\n • GVNQ/ Apprenticeship - Maintenance related\n, • Health & Safety\n\n

D365 Engineer (Microsoft Dynamics 365 & Power Platform) \n Overview \n An exciting opportunity has arisen for a D365 Engineer to join a growing Applications function within a forward-thinking professional services environment. This is a key role responsible for shaping how the organisation designs, builds, and operates its Microsoft ecosystem, with a particular focus on Dynamics 365 and the Power Platform. \n You will play a central role in establishing best practices, defining architecture, and ensuring the platform is used effectively across both client-facing products and internal systems. \n The Role \n As the D365 Engineer, you will act as the technical authority for the Microsoft platform, owning Dynamics 365 end-to-end. You will set architectural direction, support development teams, and ensure the platform evolves in line with business needs. \n Initially, the focus will be on Dynamics 365 Customer Service and CRM capabilities, alongside the wider Power Platform toolkit. \n Key Responsibilities \n Own the Platform \n\n • Act as design authority for Dynamics 365, particularly Customer Service and CRM\n, • Define and evolve platform architecture and best practices\n, • Manage environment lifecycle, releases, upgrades, and technical roadmap\n, • Ensure strong governance across security, integrations, and data models\n\n Enable Development Teams \n\n • Support and guide developers, reviewing designs and resolving complex issues\n, • Provide architectural input into new initiatives and change requests\n, • Champion effective use of Power Platform tools including Power Apps and Power Automate\n, • Coach teams to build capability across the Microsoft ecosystem\n\n Manage Key Relationships \n\n • Own relationships with external delivery partners and Microsoft\n, • Ensure quality delivery and value from third-party engagements\n, • Translate Microsoft roadmap updates into practical recommendations\n\n Support the Business \n\n • Act as a bridge between technical teams, service desk, and business users\n, • Support issue resolution and continuous improvement of the platform\n, • Contribute to release readiness and post-implementation support\n, • Ensure technical decisions are communicated clearly to non-technical stakeholders\n\n About You \n\n • Hands-on experience with Microsoft Dynamics 365 (Customer Service and/or CRM)\n, • Strong understanding of Power Platform (Power Apps, Power Automate, Dataverse)\n, • Knowledge of architecture, integrations, security models, and ALM\n, • Experience working closely with developers and guiding technical direction\n, • Ability to communicate complex technical concepts to business stakeholders\n, • A collaborative and pragmatic approach with a focus on continuous improvement\n\n Desirable: \n\n • Microsoft certifications (eg, PL-600, MB-230, MB-210)\n, • Experience working with Microsoft partners or vendors\n, • Exposure to Azure services, Copilot, or emerging Microsoft technologies\n, • Background in professional services or similar environments\n