Senior customer success manager jobs in HitchinCreate job alerts

We currently have a vacancy for the role of Senior Product Manager at our Hitchin site. Reporting to the Business Line Manager, the successful candidate will be responsible for product category management within the utilities portfolio of products. This role involves managing 3 main areas: developing and executing product roadmaps, ownership of strategic initiatives, and supporting the operation of the P&L. The Senior Product Manager will develop business cases where appropriate for decision making and be required to scope, pitch, and report on their execution. \n \n Specific responsibilities include: \n\n • Commercial management of product categories to support geographic and product line growth and profitability.\n, • Support operational planning, monitoring and reporting business performance targets, market analysis, and competitor analysis.\n, • Build and maintain product roadmaps. This requires the delivery of NPD, ownership of the required capital expenditure request, product launch, and profitability in line with P&L targets.\n, • Directly lead voice of customer engagement to validate competitor analysis, market sizes, customer pain points and technology trends that can be converted into business actions driving growth.\n, • Support the development, presentation, monitoring and execution of strategic and operational initiatives in line with planned commitments.\n, • Identify new opportunities for the business within existing and new markets.\n, • Detailed monitoring and reporting of market segmentation, customer profiles and windows to market\n, • As a key part of the operational planning cycle directly support the business line manager in converting strategic targets into operational targets for the year.\n, • Work collaboratively with commercial, supply chain, and operation team members to complete the sales inventory and operations planning process regularly in line with the planned cost of sales.\n, • Engage with commercial teams to understand monthly regional forecasts and product line performance.\n, • Identify, scope and lead the delivery of regional and customer-specific initiatives to deliver on-plan performance for product lines and regions.\n, • Detailed monitoring and reporting of forecasts, pricing, cost of sales for end-of-month reviews.\n\n \n The successful candidate must be educated to degree level (or equivalent) in technical and business management subjects with a minimum of 5 years’ experience in Product Management. Applicants will have project management qualifications and experience, be able to demonstrate strategic thinking and analytical skills in conjunction with excellent presentation skills. A proven record of efficiently managing multiple tasks and priorities combined with excellent analytical, communication and excellent cross functional team leadership skills are essential for this role. \n \n ABOUT US \n Crane Building Services and Utilities (BS&U) is part of the Fluid Handling Division of Crane Co. founded in 1855, which is a global, multi-industry, New York Stock Exchange quoted company. We design, manufacture, package and market engineered flow control solutions for the HVAC and Utility sectors, with strong sales into key growth export markets. \n The name Crane speaks of who we are, what we stand for and how our customers perceive us: A company with history and tradition, but also a company that is innovative, quality minded and one which acts with integrity and still holds to the resolution of its founder. \n Crane Co. was founded on 4th July 1855 by Richard Teller Crane who made the following resolution: \n \n "I am resolved to conduct my business in the strictest honesty and fairness; to avoid all deception and trickery; to deal fairly with both customers and competitors; to be liberal and just towards employees; and to put my whole mind upon the business." \n \n The essence of this resolution is the business policy of Crane Co. today. \n \n We believe that embracing inclusion and diversity is key to our success and as such we are seeking applications from candidates who will contribute their different backgrounds, cultures and experiences to our business.

Engineering Product/Portfolio Delivery Lead Hybrid working (2–3 days per week on-site) Security Clearance: British citizen or Dual UK national with British citizenship, able to meet security clearance requirements (BPSS as a minimum). About the role We’re looking for an experienced engineer who wants to step into a broader, business‑facing delivery role, helping shape how complex products are developed, reused and supported across a multi‑project portfolio. You’ll be involved across the full product lifecycle – from early concept and design through to production and in‑service support – making sure portfolio decisions remain realistic from an engineering point of view. This isn’t a pure project or portfolio management position. It will suit someone with a strong design/development background who can manage packages of work, understand the technical detail, and influence stakeholders to deliver Commonality, Modularity & Reuse (CMR), cost savings and schedule benefits. You’ll work at the intersection of engineering, operations and commercial outcomes, using your technical judgement to shape how the portfolio delivers value. What you’ll be doing Leading engineering delivery activities across a portfolio of complex electro‑mechanical products, focusing on technical risk, obsolescence and engineering commonality. Working with project teams to embed CMR principles, ensuring reuse of designs is effective, secure and commercially sensible. Reviewing predicted and measured benefits to ensure they are realistic from an engineering perspective, and challenging assumptions where needed. Acting as a key point of contact between Functions, Equipment Teams and Centres of Excellence, coordinating responses when risks or issues arise and ensuring programme plans for dependencies exist and are maintained. Ensuring solutions for obsolescence removal do not negatively affect established dependencies or downstream products and platforms. Supporting supply chain and commercial discussions by understanding how engineering decisions impact cost, schedule, exportability and operational performance for the customer. Driving continuous improvement and new ways of working around commonality, modularity, reuse and obsolescence, reducing hardships for delivery teams. Providing clear, concise summaries of multi‑faceted problems and leading small teams (c.5–6 people) to agreed outcomes through positive influence and empowerment. What we’re looking for Significant experience in an engineering discipline, with solid understanding of the full product lifecycle and the design/development process for complex electro‑mechanical equipment. Background in sectors such as aerospace, automotive, rail, defence or similar complex product environments. Proven ability to manage packages of work, prioritise across multiple projects, and keep stakeholders aligned without losing technical integrity. Strong stakeholder skills – able to work with, influence and, when necessary, challenge senior management and customer representatives. Flexible, solutions‑focused mindset, capable of tackling sophisticated technical problems with a high degree of uncertainty, complexity and inconsistency. Evidence of “engineering thinking”: asking the right questions, spotting common issues across products, and balancing reuse, security, cost and performance. * Experience leading through influence, setting direction, empowering teams and improving how complex, multi‑project problems are tackled, even without formal line management. Why this role might suit you This is a great opportunity for a design/development engineer who has achieved success in hands‑on engineering and now wants to move towards the business side of engineering – portfolio delivery, financial efficiencies and strategic decision‑making. You’ll gain visibility of a broad product portfolio, be trusted to influence how products are reused and evolved, and have a clear growth path towards future head‑of or manager roles as you shape new ways of working

Senior Project Manager (Defence/Military) Location: Stevenage or Bristol Salary: £50,000 £56,000 + Bonus Working Pattern: Hybrid 23 days per week on-site SC Eligibility required An exciting opportunity has arisen for a Senior Project Manager to join a major Future Combat Air programme, working on one of the most ambitious and challenging programmes within the UK Defence sector. This is a bid-focused role where you will play a key part in developing and delivering innovative, compelling and commercially viable propositions, working closely with stakeholders across Sales & Business Development, Programmes, Technical and Finance. The Role You will be responsible for supporting a portfolio of concurrent and future bidding activities, helping to develop business cases, shape product strategies and ensure bids are delivered to a high standard. The role will involve: Managing and contributing to technically complex bids and business-winning activities. Developing Product Business Cases to maximise the probability of bid success. Supporting product roadmaps, investment strategies and long-term business planning. Working closely with internal and external stakeholders across a complex, international environment. Responding effectively to changing customer requirements. Championing effective project and bid management practices. Managing multiple priorities and solving problems in real time within an evolving environment. About You We are looking for an experienced Project Manager with a strong ability to manage stakeholders, solve complex problems and deliver within challenging timescales. You will ideally have: Experience in project management, contract acquisition or business delivery. Direct experience managing or writing technical bids, ideally within an engineering or technology environment. Strong stakeholder management and influencing skills. The ability to develop innovative solutions to challenging problems. Experience working within complex and ambiguous environments. A good understanding of the key considerations involved in successful bids. Ideally, experience within the Defence sector. Whats on Offer? Paid overtime opportunities. Up to 15 additional days of flexi leave. Flexible working arrangements. Enhanced parental leave. Opportunities for professional project management qualifications and career progression. If you have strong project management experience and are looking for the opportunity to contribute to a high-profile Defence programme with significant long-term impact, this could be an excellent next step in your career. TPBN1_UKTJ

Senior Project Manager Defence & Advanced Engineering Programmes The Opportunity Our client, a leading engineering and technology organisation operating within the defence and security sector, is seeking an experienced Senior Project Manager to join a growing and strategically important project delivery function. This role sits within a specialist engineering environment supporting a diverse portfolio of advanced technology programmes. Working across multiple technical disciplines, you will play a key role in defining, planning and delivering medium to large-scale projects while ensuring successful outcomes across cost, schedule, quality and risk objectives. The team is experiencing significant growth and is central to the successful execution of some of the organisation's most complex and innovative programmes. This presents an excellent opportunity for a motivated project management professional to broaden their experience, increase their visibility across the business, and contribute to the success of critical technology development and delivery activities. Key Responsibilities Lead the delivery of medium to large-scale projects and work packages from initiation through to completion. Develop and maintain project plans, schedules, budgets, resource forecasts and risk management strategies. Ensure projects are delivered on time, within budget and to required quality standards. Manage project governance, reporting and stakeholder communications throughout the project lifecycle. Collaborate closely with engineering, operations, commercial, finance and customer-facing teams to achieve project objectives. Identify, assess and mitigate project risks, issues and dependencies. Support bid, tender and business development activities, including estimating, planning and proposal preparation. Drive continuous improvement and promote project management best practice across the wider organisation. Build strong relationships with senior stakeholders, influencing decisions and facilitating successful outcomes. Provide leadership, guidance and support to project teams operating across complex, multi-disciplinary environments. Candidate Profile We are looking for an ambitious and resilient project professional who thrives in technically complex environments and enjoys leading teams through challenging and fast-paced delivery programmes. Essential Experience Proven experience within Project Management or Programme Management environments. Demonstrable experience leading project delivery activities involving cost, schedule and risk management. Strong stakeholder engagement and communication skills, with the ability to influence at all organisational levels. Experience supporting or leading bidding, tendering and estimating activities. Commercial awareness with the ability to balance technical, operational and business priorities. Strong problem-solving skills and the ability to develop practical solutions to complex challenges. Experience working within structured project management frameworks and governance processes. Ability to lead and motivate teams in a collaborative and inclusive manner. Desirable Experience Experience within defence, aerospace, advanced engineering, manufacturing or other highly regulated industries. Professional Project Management qualifications (APM, PRINCE2, PMP or equivalent). Experience working within multi-disciplinary and international project environments. Exposure to technology development, research and engineering-led programmes. What's on Offer Competitive salary package. Annual performance-related bonus opportunity. Generous pension contribution scheme. Flexible and hybrid working arrangements. Additional annual leave options through a flexi-leave scheme. Enhanced family-friendly policies. Paid overtime opportunities where applicable. Ongoing professional development and support towards formal project management qualifications. Excellent onsite facilities including subsidised catering and free parking. Clear career progression opportunities across project, programme and business leadership pathways. Security Requirements Due to the nature of the work, applicants must be eligible to obtain and maintain the appropriate level of UK security clearance. Eligibility will typically require British citizenship or an alternative status permitting security clearance consideration under current UK Government regulations. Why Apply? This is an opportunity to join a growing team at the forefront of delivering advanced engineering and technology programmes that have significant strategic importance. You'll gain exposure to a wide range of stakeholders, work on technically challenging projects, and play a key role in driving successful programme delivery within a highly respected organisation. For a confidential discussion and further details, please contact our recruitment team today

Job title Area Sales Manager Function SME Field Sales Location Home Based Reports to Regional Sales Manager Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview You will be responsible for contributing to the delivery of the Sales Strategy for our SME Division. Reporting to the Regional Sales Manager and responsible for driving commercial growth first and foremost. Expanding JLAs footprint within existing accounts and acquiring new customers across a range of industry sectors, you will be a key contributor to the success of the sales team. Key tasks Deliver against the sales strategy set for the SME team Ensure the division is focused on the core disciplines of winning new customers and developing and retaining existing customers Work closely with colleagues in ensuring effective lead management and conversion Increase the growth potential in existing accounts and acquiring new clients Cement and drive key customer relationships together with account managers in your team Work on strategic projects and initiatives as required, focusing on increasing the efficiency and productivity of the sales team and expansion of the business in the SME base Drive value and number of customers with recurring revenue plans with JLA. Improve the cross-sell of products to JLAs existing customer base Understanding target markets, including industry, company, project, company contacts and which market strategies can be used to attract clients Developing and delivering presentations to secure new business Following the latest industry developments and staying up to date on corporate competitors To determine the pricing structure for the client, in line with JLA pricing strategy, obtaining senior level approval as required Service Delivery Demonstrate an understanding of what service delivery excellence is for your role Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered Managing Risk Awareness of your operational and regulation risks which may impact on your role Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Ensuring you deliver your role within the Compliance framework set. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Demonstrate a proven track record in solutions sales. We are looking for you to have knowledge and experience in dealing with deals to multisite and larger organisations and have a consultative approach in dealing with client requirements. You will be a strong communicator capable of handling varied client types with ease. You will need to have an understanding of the install and service marketplace. Experience (what you have done) Successful track record in delivering ambitious growth plans. Were looking for you to have experience in a longer sales cycle. Negotiation and presentation skills are fundamental to gaining new business. You will have experience in dealing with, SME decision makers. You will have a successful track record in selling products using financial justification to demonstrate value to your customers. You will have gained experience of leading a sales team. Possess an understanding of our products, our competition in the industry and positioning. Personal qualities (the way you think and act) You will be highly Performance driven and be able to focus where the primary goal is to drive revenue growth. You will be highly resilient and able to operate successfully in a fast-paced environment, with ability to drive business results. Action orientated, Down-to-earth, energetic, pragmatic, and willing to roll up your sleeves. This role is home based, so you will have the ability to manage yourself without supervision and provide clear strategy plans to the management team. You will be a consummate sales professional, and an ambassador for the JLA brand. Qualifications We will need you to have a full UK diving license as the role involves UK travel. TPBN1_UKTJ

Experience Required5+ years of experience within a Customer Success role working for a FinTech organisationExperience working with Mid-Market and Enterprise FS companiesBS/BA in related discipline or equivalent experience</li

The Enterprise Customer Success Manager is responsible for driving customer retention, adoption, and commercial growth through strong relationship management, strategic engagement, and cross-functional collaboration. Proactively identify opportunities to improve Customer Success processes, tools, an

Customer Success Manager | Energy Trading Software | UK (Hybrid) £70,000 + Bonus + Extras. I'm partnering with a well-established and growing energy technology company that is looking to hire a Customer Success Manager to support and grow relationships across its portfolio of energy trading softwar

Manager, Customer Success owns the day-to-day success of assigned UK accounts, acting as the primary liaison between customer stakeholders and Afiniti’s Product, Engineering, Data Science, Delivery, and Strategic Partnerships teams. Senior Manager, Customer Success. Partner with the Customer Succe

As we expand, we're continuously looking for Customer Success Manager profiles to own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. Customer Success function and/or across other functions (e. Customer Success experience in the SaaS industry,

You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with agile, technology savvy scale customers with between 100 and 1,000 employees. You are passionate about customer success and f

Experience in a customer-facing role - customer success, account management or customer service - ideally with a software or technology product. As a Customer Success Manager, you'll look after your own portfolio of transport operators and authorities across the UK, and you'll be the person they com

You can earn tips from customers as well, to help towards your earnings goals.

Positive attitude and great customer service skills.

Partner closely with Product, Revenue Operations, Customer Success, Finance, Marketing, and Acquisition Sales to improve customer experience and broader business performance. You will work closely with Product, Revenue Operations, Customer Success, Finance, Marketing, and Acquisition Sales to improv

Brand Protection: Manage DMARC and anti-phishing tools to defend ME+EM customers from fraudulent "copycat" websites and email scams. You can design solutions that maintain security without compromising on the businesses ability to deliver for our customers. Job Title: Information Security Operations

Remote is hiring a Senior Manager, Sales - Account Management (Existing Customer Expansion) to lead the Global Expansion team within the Go-To-Market organization. You will drive and coach a quota-bearing Account Management group, working across Product, RevOps, CS, Marketing, and Finance to deliver

We’re hiring a Senior Manager - Financial Operations - DC to serve as the Finance Business Partner for Data Center Projects, initially supporting a major deployment in the EMEA region before scaling support to future build projects. We provide cost-effective, high-performance infrastructure for AI

Loading/unloading of trailers Ability to provide high level of customer service Friendly, self-motivated and xcswzye confident Good knowledge of local area is essential Remuneration and benefits Competitive salary (based on experience) Immediate start 20 days annual leave plus bank holidays Employer

Regular local work on agreed days each week Paid per parcel, so the more you deliver the greater your earning opportunity Use our free route optimisation software to plan your round and improve delivery times Build strong relationships with local customers by providing a great service Up to £150 in

T Drivers to join our customers fleet on a full-time, temp-to-perm basis based out of their distribution centre in Hemel Hempstead. T or Category C) Licence Valid CPC Qualification Card Digital Tachograph Card No more than 6 penalty points (subject to review for minor points ) The Role You will be d

Youll be responsible for: Completing daily paperwork Unloading goods safely and assisting with installation (training provided) Representing the company with a customer-focused attitude Requirements Valid HGV Class 2 licence (Category C) Minimum 6 months multi-drop driving experience No more than 6

Successful applicants will be subject to satisfactory references and an enhanced DBS check.

Regular local work on agreed days each week Paid per parcel, so the more you deliver the greater your earning opportunity Use our free route optimisation software to plan your round and improve delivery times Build strong relations

The Embedded Systems Account Manager, UK Wide, will be responsible for developing new business, growing existing customer accounts and identifying opportunities for standard components through to. A Embedded Systems Account Manager is sought to join an innovative engineering team in a UK-wide, home-

Support Worker Location: Williton Full time / Part Time Driver Licence: UK driving licence required About the role At Sunnyside, nestled within a charming village community in Williton, every day is different, but every day you'll make a real difference.Whether it's a jaunt to the shops, an excursio

Make More by Being Brilliant Think of yourself as a customer-service superstar? Perfect. You can even generate cash for those sparkling 5? reviews customers leave after you've made their day.

Ensuring fast, reliable delivery for our customers. Opportunities to Progress Once youve successfully held a round for 12 weeks, a world of new opportunities opens up at NewsTeam. Many of our supervisors and managers started as drivers this could be your first step toward a rewarding career.

We are one of the fastest-growing names in parcel logistics and we want motivated, customer-focused drivers to be part of our success story. Permanent contract with a guaranteed minimum of 40 hours per week Stable Monday to Friday day shift pattern with weekend overtime available Modern, well-mainta

ROLE: Road Freight Operations Manager Location: West London BASIC SALARY: £40k to £45k CAR ALLOWANCE: £6k PA, paid monthly BENEFITS: Life assurance, pension, etc ROLE: The Road Freight Operations Manager is responsible for leading, optimising, and growing all aspects of UK and European road freig

Successful applicants will be subject to a DBS check at enhanced level if successful for the position. Work collaboratively with managers, colleagues and external professionals; supervise family contact when required.

As Senior SEO Manager, you are a senior individual contributor within the SEO team, responsible for leading the strategy and delivery on a portfolio of client accounts. Present strategy, performance and recommendations confidently to senior client stakeholders.

As we continue to scale, were looking for an experienced Global Operations Manager to take ownership of our end-to-end operational function and ensure the business has the processes, systems and infrastructure required to support continued growth. About the Role</stro

Working closely with Centre Managers and Area Managers ensuring every site operates safely, compliantly, and efficiently, while enabling front-line teams to focus on exceptional customer experience, commercial delivery and implementation of Standard Operating Procedures in line with ever evolving re

As Senior SEO Manager, you are a senior individual contributor within their SEO team, responsible for leading the strategy and delivery on a portfolio of client accounts. Senior Technical SEO Account Manager. Present strategy, performance and recommendations confidently to senior client stakeholders

CIPD Level 7 or equivalent senior HR experience (essential). This is only one of many vacancies we are handling, Alexander Lloyd Human Resources Recruitment Solutions is the leading recruiter for HR Director, Manager, Business Partner, Learning & Development, Internal Communications, Talent Acqu

You may currently be working as a Business Manager, Finance Manager, Operations Manager, Commercial Manager or Practice Manager and be looking for a broader, more influential position. Business Manager – Financial & Commercial OperationsAward-Winning

Candidates with the relevant experience or job titles of: Financial Services Executive, Account Manager, Business Development Executive, Financial Services Accounts Executive, Client Account Manager, Customer Service Executive, Sales Account Manager, Sales Executive, may also be considered for this

Plus, you'll be able to stay local and get to know the roads and customers. And at each delivery or doorstep, use your mobile to scan parcels and make sure they're safely received by the customer, so there's no difficult technology for you to get to grips with. InPost recognises that its people are

Candidates who are currently a Technical Operations Manager, FM Account Manager, Facilities Manager, Technical Services Manager, Contract Manager, FM Supervisor, HVAC Supervisor or Mechanical Supervisor may be suitable for this position. Job Title: Technical Operations Manager / FM Account Manager&l

Operations & Procurement ManagerSalary: £53,460 - £59,012 (FTE)Location: NorthamptonshireWorking Pattern: Part time and full time consi

The Operations Manager will work closely with cross-functional teams to ensure efficient production processes, effective supply chain management, and exceptional customer service delivery. The organisation are now looking to appoint a Site Operations Manager, to join them on their next stage of grow