Senior customer success manager jobs in PeterboroughCreate job alerts

\n Fractional Chief Operating Officer (COO) / Future CEO\n Location Peterborough, Cambridgeshire \n Package \n \n • Compensation: £150,000-£200,000 per year (full-time equivalent, negotiable based on days per week)\n, • Performance Bonus\n, • Executive Benefits\n, • EMI Share Options Available\n, • Potential Future CEO Pathway\n \n Work Arrangement Full-time, In person \n The Opportunity \n This is not a traditional COO role. This is an opportunity for a proven executive leader to help scale one of the UK's fastest-growing business education and consulting groups. We are seeking a commercially minded operator who has previously operated at executive level within a £20M+ organisation and has the ambition, capability and leadership credentials to potentially progress into a future CEO role. \n The successful candidate will work directly alongside founder and entrepreneur Joseph Valente, taking responsibility for the day-to-day operation of the business whilst helping build the infrastructure, systems, leadership team and governance required for the next phase of growth. \n This role is designed for someone who wants to build a company, not simply manage one. \n The Mission \n Your mission is simple: Build a business that can scale without the founder being involved in every operational decision. You will become the leader of the leadership team and ultimately the person responsible for ensuring the business executes at the highest possible level. \n Success in this role means: \n \n • Leadership team fully accountable\n, • KPIs measured and managed\n, • Clear operating rhythm throughout the organisation\n, • World-class customer experience\n, • Strong financial discipline\n, • Recruitment and development of exceptional talent\n, • Operational excellence across all departments\n, • Founder focused on vision, growth, acquisitions, partnerships and strategic direction\n \n Key Responsibilities \n Leadership & Accountability \n \n • Lead the Senior Leadership Team\n, • Hold department heads accountable to targets, KPIs and objectives\n, • Drive a high-performance culture throughout the organisation\n, • Ensure company priorities are executed on time and to standard\n, • Create alignment between all departments\n, • Build leadership capability across the business\n \n Operational Excellence \n \n • Design and implement scalable operating systems\n, • Improve efficiency, productivity and accountability\n, • Build governance, reporting and management frameworks\n, • Create operational infrastructure capable of supporting significant growth\n, • Drive continuous improvement across the organisation\n \n Growth & Scalings \n \n • Help scale the business towards £100M+ revenue\n, • Support future acquisitions and integrations\n, • Build systems capable of supporting rapid expansion\n, • Prepare the business for institutional investment and future enterprise value creation\n \n Team Building \n \n • Recruit and develop senior leaders\n, • Build succession plans across key functions\n, • Develop managers into high-performing leaders\n, • Strengthen culture, standards and accountability throughout the business\n \n Financial Performance \n \n • Work closely with the CFO and executive team\n, • Improve operational profitability\n, • Increase efficiency and EBITDA\n, • Drive performance through data, reporting and accountability\n, • Ensure resources are allocated effectively to support growth\n \n Essential Experience \n Applicants must be able to demonstrate: \n \n • Previous COO, CEO, Managing Director or Divisional Director experience\n, • Executive leadership experience within a business generating a minimum of £20 million annual revenue\n, • Full P&L responsibility\n, • Experience leading multi-disciplinary teams across Sales, Marketing, Operations, Finance and Customer Success\n, • Experience managing and developing senior leadership teams\n, • Proven experience scaling businesses through significant periods of growth\n, • Strong commercial and financial acumen\n, • Experience implementing KPI, reporting and accountability frameworks\n, • Ability to operate as the second-in-command within a founder-led organisation\n \n Highly Desirable \n \n • Experience leading a £50M+ business\n, • Private Equity-backed business experience\n, • Experience preparing businesses for investment, acquisition or exit\n, • Experience within education, consulting, professional services, construction, home improvement or service-based industries\n, • Acquisition and integration experience\n, • Experience helping founders transition from operator to visionary leadership roles\n \n Characteristics Required \n \n • High energy\n, • Exceptional leadership capability\n, • Commercially minded\n, • Strong decision-maker\n, • Results driven\n, • Highly organised\n, • Relentless executor\n, • High standards\n, • Comfortable with accountability\n, • Comfortable holding others accountable\n, • Ambitious and growth-oriented\n, • Naturally respected by senior leaders\n \n What Success Looks Like \n Within 12 Months \n \n • Leadership team operating at a significantly higher level\n, • KPI management embedded throughout the organisation\n, • Strong management and accountability structures in place\n, • Improved operational efficiency and profitabilityEnhanced customer experience and retention\n, • Founder spending significantly less time in day-to-day operations\n \n Within 3–5 Years \n \n • Potential progression into Group CEO role\n, • Responsibility for leading a significantly larger organisation\n, • Participation in substantial enterprise value creation\n, • Opportunity to help build one of the UK's most influential business growth companies\n \n Important \n This role is not suitable for candidates whose largest leadership experience has been within a small business environment. Applicants should have operated at executive level within a business generating a minimum of £20 million annual revenue and be comfortable leading large teams through periods of rapid growth. We are looking for a proven business leader, not simply an operations manager. \n Why Join? \n Most COO roles involve maintaining a business. This role involves helping build one. You will work directly with a founder who has ambitious plans for growth, expansion and long-term enterprise value creation, whilst being given the autonomy and responsibility to make a genuine impact. If you are an ambitious operator who wants the opportunity to scale a high-growth company, lead an executive team and potentially progress into a CEO position, we would like to hear from you. \n #J-18808-Ljbffr

Supply Chain Planning Manager \n £65k - £75k plus car allowance, bonus and package \n Peterborough \n \n If you thrive in fast‑paced environments and enjoy the challenge of keeping multiple sites aligned, this role puts you right at the heart of a complex operation. You’ll shape how Supply Chain Planning works across a multi‑site network, driving efficiency, strengthening processes and making sure the numbers translate into action on the ground. This role blends daily pace with longer‑term thinking, using your visibility across several factories to lift service, performance and clarity end‑to‑end. \n \n What you’ll be doing \n You’ll take the lead on Planning across multiple sites, bringing structure, influence and direction to a busy operation. It’s a strategic position with real impact: guiding senior stakeholders, improving systems, and ensuring Planning supports both service and commercial performance. \n Your remit spans everything from day‑to‑day optimisation to long‑term modelling, giving you a central role in how the business plans, reacts and grows. \n \n More on the role: \n\n • Planning strategy: Set and deliver a clear Planning approach aligned to business goals.\n, • Systems & process improvement: Strengthen Planning systems and ways of working to boost efficiency.\n, • Team leadership: Lead and develop Planning teams to produce robust, optimised operational plans.\n, • Insight & analysis: Provide the modelling and insight needed for long‑term decisions, including capacity and contingency planning.\n, • Workforce planning: Oversee strategic workforce planning across site.\n, • Customer collaboration. Bring external market understanding and drive joint initiatives with customers.\n\n \n What do you need in your background for this opportunity? \n\n • A supply chain specialist who understands how a business operates end‑to‑end with detailed knowledge in supply chain planning in food or FMCG environments.\n, • Proven success delivering change and improvement.\n, • Strong problem‑solver who stays calm under pressure and can prioritise at speed.\n, • Confident influencer with impact across teams and customers.\n, • Solid understanding food manufacturing and supply chain.\n, • Experience managing Planning teams.\n, • Someone who knows how to drive performance, engagement and clarity.\n\n \n If you’re looking for a fresh challenge to start in the Autumn, send your CV without delay. With strong leadership support and a business that keeps evolving, there’s plenty of scope to broaden the role further. \n

What is the roleThe Graphic Design Manager is responsible for leading the creative direction, execution, and development of design outputs across all brands and channels. This role combines strategic brand leadership with hands-on design expertise, ensuring the delivery of high-quality creative assets that support commercial objectives and enhance customer experience.The role oversees the design team, manages workflow and resource allocation, and collaborates with key stakeholders across the business to deliver engaging, consistent, and effective creative solutions through digital, print, email, CRM, website, app, and marketing channels.What you will doCreative Design & Asset DevelopmentLead the creation and execution of high-quality creative assets across digital and offline channels.Design and oversee:Brand email campaigns.Homepage and website updates across all brands.Landing page refreshes and optimisations.Desktop notifications supporting email activity.CRM and eCRM communications.Store graphics and point-of-sale materials.Storyboards and campaign concepts.Large-scale marketing campaigns, including outdoor advertising and billboards.UX/UI concepts, wireframes, and mock-ups.Ensure all creative outputs are visually engaging, commercially effective, and aligned with brand guidelines.Oversee artwork production, print specifications, supplier management, and quality control.Stay ahead of design trends, technologies, and industry best practices to drive innovation.Brand LeadershipOwn and evolve brand identity across all customer touchpoints.Develop, maintain, and enforce brand guidelines to ensure consistency across all communications and creative assets.Work closely with internal and external stakeholders to protect and strengthen brand equity.Oversee brand asset management, testing, and insight gathering to support ongoing brand growth.Provide strategic creative direction that balances innovation with commercial objectivesTeam Leadership & ManagementLead, mentor, and develop the design team, fostering a high-performance and collaborative culture.Manage team workflow, resource planning, and task allocation.Conduct regular coaching, feedback, and performance development activities.Support team members in building confidence, skills, and professional growth.Manage team holiday planning, attendance monitoring, and capacity management.Recruit and onboard new team members when required.Create an environment that encourages creativity, accountability, and continuous improvementDigital Experience & UXOversee the design and user experience of websites, apps, and digital platforms.Ensure designs are optimised for usability, accessibility, responsiveness, and conversion.Apply user-centred design principles across all digital experiences.Create adaptable design solutions for desktop, mobile, tablet, and app environments.Collaborate with cross-functional teams to improve customer journeys and digital performance.Monitor and improve digital experiences through customer insights, analytics, and testingStakeholder & Business CollaborationCollaborate with marketing, trading, product, and senior leadership teams to align creative output with business objectives.Attend product, trade, and design meetings, contributing ideas and creative recommendations.Build strong working relationships across departments and with external partners.Effectively communicate design decisions and creative strategies to stakeholders at all levels.Understand wider business priorities and ensure creative projects support commercial goals.Performance & OptimisationUse customer insights, market research, competitor analysis, and industry trends to inform design decisions.Monitor the performance of creative campaigns and brand initiatives.Utilise analytics, testing, and customer feedback to refine and improve creative effectiveness.Support A/B testing and performance-led design improvements.Drive continuous optimisation of design outputs to improve engagement, conversion, and customer experience.What you will bringTechnical SkillsAdvanced proficiency in: Adobe Creative Suite, Figma and other relevant design and prototyping software.Strong understanding of UX/UI design principles, accessibility standards and best practices, responsive and mobile-first design, digital design for web, app, email, and CRM channels, print production and artwork preparationExperience working with CRM and eCRM platforms, content Management Systems (CMS), Email Service Providers (ESP), app platforms and digital ecosystems.Professional ExperienceProven experience managing and developing creative teams.Strong project management skills with the ability to manage multiple projects and deadlines simultaneously.Experience delivering integrated marketing campaigns across multiple channels.Demonstrated success in brand management and creative leadership.Experience using data, analytics, and customer insights to inform creative decisions.Business KnowledgeStrong understanding of marketing principles and customer behaviour.Knowledge of digital commerce and customer journeys across desktop, mobile, tablet, and app environments.Commercial awareness with the ability to balance creative excellence and business objectives.Understanding of campaign planning, trade calendars, and briefing processes.Key AttributesStrong leadership and mentoring capability.Strategic thinker with a commercial mindset.Excellent communication and stakeholder management skills.Creative, innovative, and solutions-focused.Highly organised with exceptional attention to detail.Confident decision-maker with strong problem-solving abilities.Collaborative and adaptable, with the ability to thrive in a fast-paced environment.Proactive and self-motivated, taking ownership of projects and outcomes.Passionate about design excellence and continuous improvement.Resilient and effective at managing change and competing priorities.TPBN1_UKTJ

About Barhale Who are Barhale? Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: Water Transport Built environment Energy We operate as a tier-one partner for blue-chip, regulated, and private clients, working as part of large frameworks, joint ventures, and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values, which have been integral to our business since its inception in 1985. Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide. We possess a range of specialist skills to support our civil engineering and infrastructure activities, including: Tunnelling MEICA Temporary and permanent design Steel-fabrication Signs (design and fabrication) Health & safety equipment and products, including PPE Why join Barhale? As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies. Job security, long-term secured work through various frameworks and large infrastructure schemes A broad range of civil engineering, mechanical and electrical schemes across some of the UKs largest infrastructure projects and clients Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success Senior Buyer The Role As a Senior Buyer you will be responsible for the planning and operational sourcing, negotiating, and ordering of Materials and Services essential for the delivery of our capital delivery projects. You will collaborate with your operational direct counterparts and other members of the procurement team, collectively working to provide best-in-class service for our delivery teams. Your primary responsibilities will include procurement activities both within and outside of frameworks, collaborating with internal stakeholders to understand and source their commercial and product requirements while providing reports and data to drive departmental and business KPIs. This role requires a detail-oriented individual with experience in sourcing materials in the construction/civil engineering environment, able to manage supplier relationships effectively while maintaining the highest standards of quality and compliance. You will thrive in a fast-paced environment, able to deliver a professional, customer-focused service, supporting the needs of our project & operational teams. Key Responsibilities Procurement duties Be responsible for representing Procurement during ender/Prestart meetings, Collaborative Project Delivery (CPD) & Internal Stakeholder meetings Accountable for ensuring continuous communication with other team members to review allocated contract/project progress and address associated issues immediately Proactive support: Collaborate with project teams to understand their procurement needs and provide timely support, identify & drive early procurement opportunities including long-lead items & bulk procurement, ordering necessary construction materials, or related services across all operational sectors. Ensure that procurement activities align with project schedules and budget constraints, optimising cost-efficiency without compromising on safety or quality. Ensuring our procurement activities align with the necessary frameworks and required standards. Developing strong relationships with key suppliers and category leads to both frameworks and the wider supply chain; monitoring supplier performance, and compliance with contractual agreements, holding supplier performance reviews, implementing corrective action where required. Negotiate contracts, terms, and pricing with suppliers to secure cost-efficient solutions while maintaining quality and service. Support the development of the sustainability and social impact agenda, proactively engaging the supply chain for innovations and new sustainable products or technologies. Being proactive regarding market trends, product and industry developments to anticipate changes in the supply chain and adjust approach, accordingly, leading as directed by the Procurement Manager on any specific commodity or category. Providing guidance and support on procurement best practices, fostering a culture of continuous improvement within the procurement department. Working with procurement team members and project teams to review contract progress and address associated issues immediately. Maintaining a full knowledge and understanding of the purchasing strategy and processes to ensure a professional and auditable procurement contract is in place. Supporting any other procurement related activities subject to business requirements. Experienced in the procurement of Pipework, Valves, Aggregate, Precast & Readymix Concrete, Muckaway, Waste management and Soil Testing. Reporting duties and record keeping Promoting the provision of monthly spend reports, the creation of board and procurement reports to support informed decision making, taking necessary actions as identified. Assisting in the delivery of the department KPIs, collaboratively analysing data to identify areas for improvement and acting accordingly. Submitting detailed cost analysis to senior management and site teams for approval as required under company governance. Providing reports and data identified by the Regional Procurement Manager relating to department and whole business requirements. Managing and keeping up to date project procurement schedules, controlling and monitoring costs against project and framework budgets. Maintenance and upkeep of order and supply chain records utilising the companys purchase order system and procedures. About you Essential Purchasing experience, within the construction/civil engineering industry including knowledge of relevant industry regulations and standards. Experience in the water sector with a keen understanding of associated Goods and Services. Skilled negotiator, with proven experience in establishing long term relationships and an engaged, collaborative supply chain; able to demonstrate the ability to drive cost savings and value enhancement. Demonstrable commercial awareness, with the ability to control and monitor budgets. Excellent communication and people skills, able to collaborate effectively with internal and external stakeholders. Strong analytical and problem-solving skills, able to demonstrate attention to detail with a proactive approach. A full UK driving license IT literate, proficient in the use of Microsoft Office Desirable CIPS or equivalent or working towards Industry-related qualifications, and could include: Professional qualification e.g. Institute of Supply Chain Management (IoSCM), Institute of Procurement and Supply (IPS) ONC/HNC/HND/Degree in associated disciplines e.g. engineering or business Proficient in the use of presentation software, with the ability to present to Senior Internal Stakeholders Caring and investing in you Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company. As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. xrnqpay We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. Competitive salary Company Pension Life Assurance Private Medical 25 days of annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological and financial wellbeing Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression Development supported by internal and externally delivered training Continuous service awards

Job Description Service Engineer working 44.5 hours per week. Responsible to : Aftersales Manager Responsible for : Repair of both customers and stock machines returned from our Store Network.\n Principle Responsibilities \n \n Manage throughput of product in the workshop, to agreed deadlines and quality standards. \n Ensure that a consistently high level of service is offered to our customers. \n Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping. \n Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork. \n Ensure that all company stock and spare parts are accounted for, and properly recorded when used. Ensure any items that may be needed at short notice are reordered without delay. \n Provide technical support to staff & customers with accuracy, efficiency & courtesy. \n Promote good Customer Service practices on the phone, at counter and on customers premises. Always represent the company in a clean and smart uniform and a courteous manner. \n Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff \n Any other reasonable duties as required. \n Shared Responsibilities\n \n Identification reporting and rectification of any product quality issues with Aftersales Manager \n Personal training and development in conjunction with Aftersales Manager \n Development of new systems and work practices with Aftersales Manager \n Maintain accurate records and identify sources of errors in conjunction with Aftersales Manager \n Management of Health & Safety issues in conjunction with H & S Manager and Aftersales Manager \n Limits to Authority\n \n Comply with operational practice as determined by Aftersales Manager \n Comply with H & S regulations as determined by H & S Manager \n Benefits\n \nWhat youll get in return for your commitment:\n \n Staff Discounts \n Healthcare Cash plans \n A company pension scheme \n Life Cover \n Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services \n Discounts on 100's of high street & online brands including restaurants, holidays, and shopping \n Role specific training and development \n Proactive promotion of internal candidates \n Paid Breaks \n Free Tea & Coffee \n Where youll be working: \n Machine Mart are the UKs leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth. \n \n JBRP1_UKTJ

An Export Sales Manager is sought to join a global leader in assistive listening technology based in Newark-on-Trent, Nottinghamshire, contributing to the growth and development of international sales activity across Europe, Middle East, Africa, and Asia-Pacific regions. The Export Sales Manager, Newark-on-Trent, Nottinghamshire, will be expected to lead territory growth strategies, manage international distributor networks, and drive new business development across multiple technical B2B markets. You will work closely with senior commercial leadership, international partners, and cross-functional teams to support continued business expansion and long-term revenue growth. Responsibilities include: • Develop and deliver multi-year growth plans aligned to company strategy and regional objectives., • Define and execute go-to-market strategies for new and developing international territories., • Drive international sales growth through distributors, partners, and direct customer engagement., • Manage and develop relationships with international distributors, partners, and key end customers., • Support distributors through product training, sales tools, pricing support, and technical guidance., • Maintain accurate sales forecasting, CRM reporting, and pipeline visibility., • Lead and support international sales team members and regional partners., • Collaborate with Marketing, Product Management, Operations, Compliance, and Customer Success teams., • Represent the business at international trade shows, exhibitions, and customer meetings., • Deliver product and solution presentations to customers, distributors, and stakeholders., • Support strategic market expansion activities and regional growth initiatives. Key skills & experience: • Bachelor's degree in Business, Marketing, or related field, or equivalent commercial experience., • Experience within export sales, international sales, or technical B2B business development roles., • Proven experience selling into international markets including Europe, Middle East, and Asia-Pacific., • Strong experience managing distribution and partner sales channels., • Experience defining and executing territory-level go-to-market strategies., • Commercially focused with experience owning revenue and margin targets., • Strong strategic thinking, negotiation, and relationship-building skills., • Proficiency with CRM systems such as Microsoft Dynamics and Microsoft Office tools including Excel., • Excellent communication and stakeholder management skills., • Comfortable working autonomously while managing international relationships and travel commitments. How to apply: Apply now for the Export Sales Manager role in Newark-on-Trent, Nottinghamshire. Send your CV to or call Adam on 01582 878821. JBRP1_UKTJ

Commercial Analyst Location: Peterborough (Office-Based) Role: Full-Time, Permanent Salary: £50,000–£60,000 per annum Join Trade Mastermind – Empowering Small Businesses to Thrive Drive the Decisions Behind a Multi-Million-Pound Business Trade Mastermind & Valente Consulting are looking for an exceptional Commercial Analyst / Data & Insights Manager to take ownership of the entire data and insights function across a rapidly scaling £25M+ education and business services group. This is not a standard reporting role. You’ll sit at the heart of the business, transforming complex data into commercial strategy, growth opportunities, and high-impact decision-making across multiple brands. From revenue forecasting and sales intelligence to marketing performance and operational efficiency — your insights will directly influence how the business scales. If you thrive on turning data into action, building powerful dashboards, uncovering opportunities, and driving business performance, this is an opportunity to make a real impact at leadership level. What You’ll Be Responsible For You will lead and manage all company-wide data operations across Sales, Marketing, Finance, CRM, and Operations, ensuring leadership has complete visibility of business performance at all times. Your key responsibilities will include: • Building and managing executive-level dashboards using Power BI and Looker Studio, • Creating forecasting models for revenue, sales pipeline, cashflow, and performance, • Managing and optimising large-scale datasets and data pipelines, • Delivering actionable commercial insights that drive growth and efficiency, • Analysing customer behaviour, LTV, CAC, conversion rates, and operational trends, • Overseeing CRM data management, segmentation, uploads, and dialler operations, • Ensuring data integrity, governance, and GDPR compliance across all systems, • Working closely with Senior Leadership to support strategic decision-making, • Identifying performance gaps, inefficiencies, and growth opportunities, • Supporting Sales and Marketing teams with high-quality data and reporting What We’re Looking For We’re looking for a commercially minded, highly analytical individual who enjoys solving problems, improving systems, and influencing business decisions through data. Essential Skills & Experience • Strong SQL and BigQuery experience, • Advanced Power BI and Looker Studio capability, • Experience handling large datasets with millions of records, • Strong understanding of CRM, sales, and marketing data flows, • Experience building dashboards, reports, and forecasting models, • Excellent analytical and problem-solving skills, • Highly organised with exceptional attention to detail, • Ability to translate complex data into clear business insights, • Experience working in fast-paced, high-growth environments What Success Looks Like Leadership has real-time visibility across the business Data is accurate, structured, and trusted company-wide Insights directly contribute to revenue growth Sales and Marketing teams operate from high-quality segmented data Reporting becomes a true competitive advantage Why Join Trade Mastermind? This is a rare opportunity to join one of the UK’s fastest-growing education and business services groups and become a key part of its growth journey. You’ll work directly with senior leadership, influence major business decisions, and have the opportunity to shape — and eventually lead — the future of the company’s data function as the business continues to scale. If you want a role where your work genuinely impacts business growth, performance, and strategy, we’d love to hear from you

We're partnering with a leading food manufacturer to recruit an experienced Quality Manager who will play a pivotal role in shaping the site's food safety and quality culture. This is an outstanding opportunity to lead the Quality and Laboratory functions, influence operational excellence, and ensure products consistently exceed customer, retailer, and regulatory expectations. Quality Manager Permanent £41,200 Mon - Fri 08:00 - 16:30 What You'll Be Doing: Lead the site's Quality and Laboratory teams, driving a culture of food safety, quality excellence, and continuous improvement across the manufacturing operation Take ownership of HACCP, GMP, VACCP, TACCP, traceability, and Quality Management Systems, ensuring full compliance with BRCGS, customer Codes of Practice, and food safety legislation Oversee laboratory operations, ensuring accurate microbiological and analytical testing, meaningful data analysis, and timely corrective actions to maintain process control Drive site-wide quality performance through KPI management, trend analysis, root cause investigations, and initiatives to reduce complaints, rework, waste, product holds, and non-conformances Lead customer complaint investigations and supplier quality performance, implementing robust corrective and preventative actions to improve product consistency and supplier compliance Support customer, retailer, and third-party audits, ensuring the site remains audit-ready and delivers exceptional compliance against BRCGS and customer standards Partner with Operations, Engineering, NPD, and Technical teams to deliver successful product launches, process improvements, and continuous quality enhancement projects Coach, mentor, and influence teams across the business, embedding a proactive food safety culture and driving operational excellence at every level What We're Looking For: Proven experience in a Quality Management or Senior QA leadership role within food manufacturing or FMCG Degree in Food Science, Microbiology, or a related discipline, with strong working knowledge of HACCP, GMP, BRCGS, TACCP, VACCP, and food safety legislation Demonstrated success leading customer and third-party audits, laboratory operations, complaint investigations, and continuous improvement programmes Strong leadership, coaching, and stakeholder management skills with the ability to influence cross-functional teams and drive lasting cultural change Excellent analytical, problem-solving, and communication skills, with a proactive approach to improving quality performance and operational standards If you're passionate about delivering world-class food safety standards, leading high-performing teams, and driving continuous improvement within a progressive manufacturing business, this is your opportunity to make a lasting impact

Supply Chain Planning Manager £65k - £75k plus car allowance, bonus and package Peterborough If you thrive in fast‑paced environments and enjoy the challenge of keeping multiple sites aligned, this role puts you right at the heart of a complex operation. You'll shape how Supply Chain Planning works across a multi‑site network, driving efficiency, strengthening processes and making sure the numbers translate into action on the ground. This role blends daily pace with longer‑term thinking, using your visibility across several factories to lift service, performance and clarity end‑to‑end. What you'll be doing You'll take the lead on Planning across multiple sites, bringing structure, influence and direction to a busy operation. It's a strategic position with real impact: guiding senior stakeholders, improving systems, and ensuring Planning supports both service and commercial performance. Your remit spans everything from day‑to‑day optimisation to long‑term modelling, giving you a central role in how the business plans, reacts and grows. More on the role: Planning strategy: Set and deliver a clear Planning approach aligned to business goals. Systems & process improvement: Strengthen Planning systems and ways of working to boost efficiency. Team leadership: Lead and develop Planning teams to produce robust, optimised operational plans. Insight & analysis: Provide the modelling and insight needed for long‑term decisions, including capacity and contingency planning. Workforce planning: Oversee strategic workforce planning across site. Customer collaboration. Bring external market understanding and drive joint initiatives with customers.What do you need in your background for this opportunity? A supply chain specialist who understands how a business operates end‑to‑end with detailed knowledge in supply chain planning in food or FMCG environments. Proven success delivering change and improvement. Strong problem‑solver who stays calm under pressure and can prioritise at speed. Confident influencer with impact across teams and customers. Solid understanding food manufacturing and supply chain. Experience managing Planning teams. Someone who knows how to drive performance, engagement and clarity.If you're looking for a fresh challenge to start in the Autumn, send your CV without delay. With strong leadership support and a business that keeps evolving, there's plenty of scope to broaden the role further

Senior Air Conditioning Engineer £45k-£50k Company Based in Peterborough Full job description My client are seeking an experienced and motivated Senior/Lead Air Conditioning Engineer to join their growing team. This is an excellent opportunity for a highly skilled professional who can hit the ground running, take ownership of projects, and provide technical leadership on site. My client are looking for an individual who is committed to delivering high-quality workmanship, supporting junior engineers, and contributing to the continued success of the business. In return, my client offers a competitive package, a supportive working environment, and genuine opportunities for career progression and long-term growth for the right candidate. You can be based across East Anglia and East Midlands. Main Duties include: • Installation and commissioning of air conditioning systems, including small splits, VRV's and Ventilation Products, • To provide a professional service and represent the company in a way which ensures customer satisfaction., • Ensure the proper servicing and maintenance of equipment under contract to the company is carried out., • To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management, as necessary, • To ensure that administration requirements are actioned on time and all necessary documents / records are maintained accurately., • Working in a safe manner, at all times, complying with current Health & Safety legislation Required Certifications: • NVQ level 2 - Air Conditioning – Preferred, • F-Gas Qualifications - Essential, • Skill Card, • Previous experience installing a variety of Air-Conditioning systems, • Full driving licence Personal Skills: • Customer focused individual with proactive approach to working, • Ability to work on own initiative and or as part of a team, • Ability to work safely at all times and the ability to understand contract and Health & Safety requirements/regulations, • Possess effective communication skills with ability to write technical reports and communicate verbally with supervisor, manager, and customers, • Ability to use electronic handheld devices., • Ability to identify issues or risks that require escalation as necessary to Supervisor or Manager. What my client offer: • Competitive salary, dependent on experience, • 25 days holiday + statutory days, • Overtime, stay away allowance, • Company Vehicle, • Uniform & PPE, • Specialist Tools, • Company Pension, • Private Medical Insurance Please Note: This position involves working away from home when certain jobs require it. Job Types: Full-time, Permanent Pay: £45,000.00-£50,000.00 per year Benefits: Additional leave Company car Company events Company pension Health & wellbeing programme Licence/Certification: • Driving Licence (required) Work Location: On the road If this sounds like you please send your current cv to George for a informal chat

Shift Manager (3 shift-pattern early's, afternoons & lates) Company Overview Our client is a leading food manufacturer operating within a fast-paced production environment, supplying high-quality products to customers across the UK. With a strong focus on operational excellence, continuous improvement, and employee development, they are looking to strengthen their leadership team with the appointment of an experienced Shift Manager at their Peterborough facility. Role Overview As Shift Manager, you will have overall responsibility for your production area, ensuring the safe, efficient and effective delivery of the production plan while meeting customer quality and service expectations. Leading a team of Team Leaders and production operatives, you'll be responsible for driving productivity, developing your people, improving operational performance, and ensuring all production activities are carried out in line with health, safety and quality standards. Working closely with the Operations Manager and cross-functional departments, you'll help identify opportunities for continuous improvement while ensuring production targets are achieved on time and in full. Key Responsibilities • Take full operational responsibility for your production area, ensuring production plans are delivered safely, efficiently and on schedule., • Lead, motivate and develop Team Leaders and production teams to achieve high levels of performance and engagement., • Ensure customer orders are delivered On Time In Full (OTIF) while maintaining quality and food safety standards., • Coordinate closely with Engineering, Quality, Planning and other operational departments to minimise downtime and resolve production issues quickly., • Monitor production performance through KPIs, using data to identify trends, improve efficiency and support informed decision-making., • Manage workforce planning, allocating labour and resources effectively to meet production demands and maximise productivity., • Oversee daily production activities including shift handovers, housekeeping, workflow management and operational reporting., • Utilise ERP systems to investigate material variances, conduct root cause analysis and support process improvements., • Drive Lean Manufacturing and continuous improvement initiatives, reducing waste and improving operational performance., • Foster a culture where employees are encouraged to contribute ideas, challenge existing processes and support positive change., • Lead recruitment, onboarding, coaching and ongoing development of employees within your department., • Manage performance, attendance, conduct, holidays and employee development in line with company policies., • Ensure compliance with Health & Safety, GMP and environmental standards, promoting a strong safety-first culture., • Investigate incidents, implement corrective actions and work collaboratively with HSE teams to continually improve workplace safety. Requirements We're looking for an experienced manufacturing leader who combines strong operational knowledge with excellent people management skills. • Previous experience in a Shift Manager, Production Manager or senior manufacturing leadership role., • A proven background within FMCG, food manufacturing or another fast-paced production environment., • Strong experience managing production teams, workforce planning and performance management., • Demonstrable success delivering continuous improvement initiatives using Lean Manufacturing principles., • Experience overseeing automated production processes., • Excellent leadership, coaching and communication skills with the ability to build high-performing teams., • Strong analytical skills with experience using KPIs and production data to drive operational improvements., • Good organisational skills with the ability to prioritise effectively in a fast-paced environment., • Proficiency in Microsoft Office and experience working with ERP systems such as SAP or Infor M3., • The ability to make sound decisions under pressure while maintaining high standards of quality, safety and customer service. Qualifications • Continuous Improvement qualification., • IOSH or equivalent Health & Safety qualification., • HACCP Level 2., • ILM Level 3 or another recognised leadership qualification. Apply Here

Data & Insights Manager Location: Office Based Job Type: Full-Time Salary: £50 000 to £60 000 About Trade Mastermind Trade Mastermind is a leading UK business growth and development organisation dedicated to helping ambitious business owners build more profitable, scalable and sustainable businesses. While we have a strong heritage and established reputation within the trades sector, our coaching, mentoring, events, training and business growth programmes support entrepreneurs and business owners across all industries and sectors. We help ambitious business owners improve their strategy, sales, marketing, leadership, operations and overall business performance. As Trade Mastermind continues to grow, so does the volume and importance of our data. We are looking for an experienced Data & Insights Manager to take ownership of the quality, structure, governance and effective use of data across the organisation. This is an opportunity to play an important role in developing our data capabilities and ensuring that accurate, reliable and actionable information supports business growth, operational excellence and exceptional customer experiences. The Role As our Data & Insights Manager, you will take ownership of how data is collected, structured, maintained, governed and utilised across Trade Mastermind. Working closely with Marketing, Sales, Customer Success, Finance and Operations, you will ensure that business-critical information is accurate, consistent, accessible and actionable. You will be responsible for improving data quality, developing robust processes, strengthening reporting capabilities and identifying opportunities to automate and optimise the way information flows between our systems. This role requires someone who is comfortable working both strategically and hands-on. One day you may be analysing business performance and developing dashboards for senior leadership, while another may involve investigating CRM data quality, improving an integration or working with a department to establish better data capture processes. We are looking for someone who enjoys bringing structure to complexity, solving problems and transforming data into meaningful business value. What You'll Be Responsible For You will take ownership of data management and governance across our key business systems, ensuring information is accurate, consistent and maintained to a high standard. A major focus of the role will be improving data quality. You will regularly review and audit our databases to identify duplicate, incomplete or inaccurate records and establish processes to prevent these issues from recurring. Where possible, you will introduce automation and controls to reduce manual intervention and improve reliability. You will develop and maintain dashboards, reports and performance metrics that give teams and senior leaders clear visibility of business performance. Working with stakeholders across the organisation, you will help define meaningful KPIs and ensure decisions are supported by reliable information. You will also be responsible for improving how data moves between our systems. This will include supporting CRM administration and optimisation, reviewing integrations, identifying opportunities for automation and contributing to system implementations, migrations and upgrades. Working closely with our Marketing and Sales teams, you will help improve lead management, segmentation, attribution and customer journey reporting. You will ensure that information generated through marketing campaigns, events, sales activity and customer interactions is captured accurately and can be used to improve acquisition, conversion, retention and customer experience. As our data capabilities develop, you will also help establish clear governance standards, documentation and best practices for how information is captured, stored, maintained and used throughout the organisation. About You You are likely to have previous experience as a Data Manager, Data Operations Manager, CRM Manager, Data Analyst, Business Intelligence Manager or in a similar data-focused position. You will have a strong understanding of data management and data quality principles, with experience working with large or complex datasets. You should be confident identifying problems within data, understanding why they are happening and implementing practical solutions. Strong analytical and problem-solving skills are essential, alongside advanced Microsoft Excel capabilities and experience producing reports, dashboards and performance metrics. You will need excellent attention to detail and a structured, process-driven approach. Just as importantly, you will be comfortable communicating with people across different areas and levels of a business, translating complex data into clear insights and practical recommendations. Experience with CRM platforms such as HubSpot, Salesforce or similar would be highly advantageous. Knowledge of SQL, Power BI, Looker Studio or Tableau would also be beneficial, as would experience working with system integrations, APIs and automation platforms. An understanding of UK GDPR, data protection and data governance requirements is desirable, particularly if you have previously helped establish or improve data governance processes. Experience within a fast-paced, entrepreneurial or high-growth business environment would be an advantage. What Success Looks Like Your work will create a trusted and reliable source of data across Trade Mastermind, giving teams greater confidence in the information they use every day. You will improve the accuracy, consistency and accessibility of our data while reducing duplication, inefficiencies and unnecessary manual processes. Senior leaders and departmental teams will have clearer visibility of performance through better dashboards, reporting and business intelligence. You will help connect information across Marketing, Sales, Customer Success, Finance and Operations, enabling us to better understand the complete customer journey and make smarter commercial decisions. Ultimately, you will help create a more data-driven culture where accurate information and meaningful insights are used to improve performance, customer experience and business growth. Why Join Trade Mastermind? Trade Mastermind is an ambitious and growing organisation where you will have the opportunity to make a genuine impact on how the business operates and makes decisions. This is not a role where you will simply maintain existing reports and databases. You will have the opportunity to shape our approach to data, improve systems and processes, introduce new ideas and build capabilities that will support the next stage of our growth. You will work alongside ambitious, entrepreneurial and high-performing teams while gaining exposure to multiple areas of the organisation. We offer opportunities for professional development and career progression, alongside a collaborative working environment where initiative, expertise and new ideas are valued. Most importantly, your work will contribute to our mission of helping ambitious business owners within the trades and across all other sectors build stronger, more profitable and sustainable businesses. If you are passionate about data quality, business intelligence and process improvement and want to help a growing organisation make smarter decisions through better use of data, we would love to hear from you

Sales Director Location: Peterborough Salary: £75,000 – £120,000 basic + Uncapped Performance Bonus + Executive Benefits Hours: Monday to Friday, 8:30am – 5:30pm Job Type: Permanent | Full-Time Are you a Sales Manager/Director seeking your next challenge? Can you lead from the front and show how it can be done? Do you have the drive and ability to push a company to even greater growth? Can you develop a team to even greater success? Ready to Lead the Next Stage of Growth? This is more than a Sales Director role—This is an opportunity to shape the future of one of the UK's fastest-growing commercial finance brokerages. We are searching for an ambitious, commercially driven sales leader who thrives in high-growth environments and knows how to build winning teams. If you have successfully scaled sales operations, inspired high-performing people, and have the vision to take a business from seven figures to eight figures, this is the role you. Working directly alongside other Directors, you will take ownership of the entire sales function, driving revenue growth, developing exceptional Finance Brokers, and creating a high-performance culture where success is celebrated and ambition is rewarded. If you are looking for a role where your ideas matter, your leadership makes a real impact, and your earning potential is uncapped, this is your opportunity. The Role As Sales Director, you will lead from the front, inspire and develop a growing team of Finance Brokers, ensuring they consistently exceed targets while delivering exceptional customer service. You will combine strategic leadership with hands-on coaching, implementing scalable sales processes, improving conversion rates, analysing performance, and driving continuous improvement across the business. Key responsibilities include: - Leading, motivating and developing a high-performing team of Finance Brokers. - Creating a culture built on accountability, ambition, professionalism and success. - Coaching through regular one-to-ones, pipeline reviews, call coaching and performance management. - Driving revenue growth through effective sales strategy and performance analysis. - Monitoring KPIs, forecasting and conversion rates to maximise productivity and profitability. - Recruiting, onboarding and developing top sales talent. - Building strong relationships with lenders, introducers and key stakeholders. - Working closely with the Director to shape and deliver the company's long-term growth strategy. The Ideal candidate You will be an inspirational leader with the commercial mindset and experience to take an already successful business to the next level. You must have: - At least 5 years' experience as a Sales Director, Head of Sales, Commercial Director or similar senior sales leadership role. - A proven track record of leading high-performing sales teams of 10+ people. - Experience helping to scale a high-growth business, ideally from seven-figure to eight-figure turnover. - Demonstrable success in increasing revenue, improving sales conversion and driving business performance. - Strong commercial awareness and the ability to develop and execute successful sales strategies. - Experience implementing KPIs, forecasting, sales processes and performance frameworks. - The ability to thrive in a fast-paced, entrepreneurial environment where results matter. Leading from the front, develop people, and is passionate about achieving exceptional results. Benefits include: - Outstanding leaders deserve outstanding rewards. - Competitive basic salary of £50,000 – £100,000 - Uncapped performance bonus - Executive benefits package, including a company vehicle - Company pension - 20 days annual leave plus bank holidays - Ongoing executive leadership development - Company events and incentive trips - Free on-site parking - The opportunity to build, influence and shape the future sales function - A genuine seat at the table with direct input into the future growth of the business This role is immediately available for the right person, therefore don't delay in sending your application to Jon Goodman or telephoning (phone number removed) quoting J10620. Reflect Recruitment Group is acting as the Employment Business under the Employment Agencies Act 1973

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