Senior customer success manager jobs in BradfordCreate job alerts

Group Operations Director - The Venues Collection | Full-Time / Permanent Competitive salary + excellent benefits including company car, healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life assurance, meals on duty, and more. About the role... The Group Operations Director is responsible for the overall operational leadership of the venues, ensuring sales, profitability and guest satisfaction are maximised through high-performing on-site teams. They will establish and maintain consistent standards across the portfolio, ensuring all venues operate in line with company policies, procedures, brand standards and legislative requirements, while supporting the wider objectives of The Venues Collection, Levy UK and Compass Group. A key part of the role is leading, coaching and developing teams to continually improve operational performance and enhance the guest experience. Working closely with the Group Head Chef, the Group Operations Director will also shape and evolve the food and beverage offering, ensuring seasonal menus reflect Levy's food philosophy while meeting the diverse needs of The Venues Collection's varied client base. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the worlds most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Operations Director - The Role Operations and Standards: To be responsible for all group operational standards - setting the 'core' standards and documenting them to ensure everyone is aware. Also allowing the venues the opportunity to enhance the guest experience, within reason and as appropriate. To ensure all venues are operating to the required company and brand standards and to follow up on any issues identified, supporting the venues with drawing up actions plans accordingly. Introducing a measurement tool that shares results across all venues and departments. In conjunction with the Group Head Chef ensure the food offering is regularly reviewed in line with Levy's requirements, whilst geared to The Venues Collection different client requirements. Responsible for the beverage offering across the portfolio, that's in line with Levy's requirements, whilst geared to The Venues Collection different clients. In conjunction with the Group Estate Manager ensure there is a planned maintenance schedule for all venues that continually improves the guests experience, that is in line with budget expectations. Maintain high levels of guest satisfaction by overseeing the guest feedback processes and sending out monthly reports to the business, Maintain the hotel's operations and facilities, ensuring Company and Regulatory health and safety standards are upheld. Be present at 'key' events to ensure the venue delivers to expectations. People Management: Foster a positive, inclusive and collaborative work environment, focusing on employee motivation, engagement and fulfilment. Support the training and development of the Venue Regional Managers / General Managers, Ops Managers and HOD's, encouraging growth, promotion and succession planning. Provide strong strategic leadership to all direct reports. Maintain effective, regular one to ones and annual appraisal reviews. To be involved in in any recruitment and termination decisions at HOD level and above at all venues, supporting the interview process. Manage poor employee performance, conduct or absence in line with Company processes for direct reports. Hold monthly one to one meetings with the Group Head Chef and Group Estate Manager, setting clear objectives in line with the business needs. Attend each venue at least once a month, incorporating a catch up with the GM and senior team on site. Financial Performance: Support the Regional General Managers / General Managers to monitor and analyse the hotel's financial performance, including revenue and payroll costs. Support the venues to develop and execute their strategy and cost saving initiatives to achieve budget and profit targets. Participate in the monthly business review calls to review financial performance, guest satisfaction and compliance. Commercial: Work closely with the Regional General Managers / General Managers to develop and implement long and short-term strategies for the venue's growth, development and overall success. With a key focus on F&B sales. Attend the quarterly commercial reviews with the SLT, participating accordingly. From time to time, to participate in the venues forecast review / sales strategy meetings and provide guidance in terms of forecast accuracy and achieving budgets / profit targets. Identify opportunities for new services, partnerships, or market segments to enhance profitability. Stay informed about industry trends, competitors, and local market conditions to maintain a competitive edge. Ensure venues adopt all group initiatives to the required standard. Compliance & Safety: Ensure compliance with all Company and legislative regulations, including but not limited to; employment law, food safety, health and safety, liquor license and environmental health. In conjunction with the Group Estate Manager ensure venues adhere to all Compass requirements in terms of sustainability, ISAQAR and health and safety records. What we're looking for • Leadership & Team Management across multiple sites: Strong ability to lead and motivate a diverse team., • Communication: Excellent interpersonal and communication skills, both verbal and written with high levels of emotional intelligence., • Problem Solving: Quick and effective decision-making in high-pressure situations., • Financial Acumen: Strong understanding of hotel financial management and reporting., • Customer Service Focus: Passion for delivering high-quality guest experiences with a bias to F&B., • Attention to Detail: Ability to ensure that all aspects of the hotel's operations run smoothly., • Regional General Manager experience. Experience of a branded hotel environment and hotel opening are desirable, due to potential future contracts. What you'll get in return • Competitive salary with bonus, company car and full company benefits, • 27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme, • Healthcare & wellbeing: Aviva Digicare, Bupa Medical, • Mental health support: 24/7 Employee Assistance Programme, • Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your babys first birthday, enhanced family leave, • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships, • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products, • Development opportunities: Professional subscriptions, ongoing training and structured career pathways, • Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the worlds largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com/0708/439500/52825490/SU #Venues Collection Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! JBRP1_UKTJ

Senior Accounts Manager | Leeds, LS11 | Full Time | £40,000 - £45,000 per annum Our client is a growing SME seeking an experienced Senior Accounts Manager to join its small but busy finance team. Working alongside an Accounts Assistant, you will play a key role in supporting the Directors and wider management team, ensuring the finance and commercial function operates efficiently within a fast-paced, high-volume environment. The Role You will take ownership of the day-to-day finance function, overseeing and performing all aspects of the accounts department from transactional accounting through to management accounts preparation. Responsibilities include purchase and sales ledger, nominal ledger, VAT, payroll, imports, sales invoicing, supplier payments, credit control and financial reporting. This is a hands-on role suited to an organised, detail-oriented finance professional who is experienced and confident working across the full finance and bookkeeping function while managing manual, multi-stage processes within a fast-paced SME environment. As a senior member of the management team, you will contribute beyond the finance function, playing an active role in the day-to-day running of the business. You will work closely with the Directors, providing commercial and operational input, supporting strategic decision-making and stepping in to support other managers and business functions when required. This role requires a proactive, adaptable leader who is committed to the continued success and growth of the business. Key Responsibilities • Take responsibility for the day-to-day running of the accounts department through to management accounts, ensuring all daily, weekly and monthly tasks are completed to schedule., • Manage and process all transactional accounting activities within a high-volume, fast-paced sales environment., • Process purchase ledger, sales ledger and nominal ledger activities., • Manage and process customer credits, refunds and adjustments as part of the returns process, ensuring accuracy, appropriate approvals and effective resolution of complex customer account queries., • Perform daily and monthly bank reconciliations., • Prepare and submit VAT returns., • Process monthly payroll, PAYE and pension submissions., • Manage supplier payments and proactively manage and process customer credit control activities., • Process and manage import transactions and foreign exchange activities., • Make informed commercial decisions regarding customer accounts, credit limits and financial risk., • Work closely with the sales team, providing timely and accurate customer financial information to support and busy sales department deliver excellent customer service., • Manage a busy inbox and customer communications, providing prompt, professional and accurate responses to customer queries while delivering excellent customer service and maintaining strong customer relationships., • Work with external accountants to provide accurate management accounts information and provide financial reporting and analysis to support the Directors., • Oversee the administration of Sage HR, ensuring employee records, holiday entitlements, leave requests and related HR information are accurate, compliant and kept up to date., • Support managers with day-to-day people administration and HR processes, ensuring consistency, accuracy and confidentiality., • Work closely with the Directors to maintain strong financial control and provide full visibility of all financial matters, ensuring accurate information, analysis and supporting documentation are available to enable informed decisions and Director sign-off., • Ensure financial and administrative processes are followed consistently, accurately and within agreed timescales., • Build strong relationships across all departments, acting as a trusted member of the management team and supporting colleagues throughout the business., • Step up to provide management support and cover for other managers during periods of absence, annual leave or increased business demand, ensuring continuity of operations., • Contribute to the wider running and success of the business, supporting operational and commercial activities as required., • Support and implement wider business projects and initiatives as required. Requirements Essential • Significant experience working within a fast-paced SME environment., • Extensive experience using Sage 50 Accounts., • Excellent understanding of all aspects of bookkeeping., • Experience managing the full transactional accounting function within a high-volume environment., • Strong working knowledge of VAT, payroll, PAYE, bank reconciliations and management accounts preparation., • Experience and competency of processing import transactions and foreign exchange., • Experience working with sales teams and making commercial decisions relating to customer accounts and credit management., • Experience and confidence to work closely with business owners and senior managers., • Proven ability to contribute as a senior member of an SME management team, supporting wider business operations beyond the finance function., • Strong leadership, communication and interpersonal skills, with the confidence to influence, support and collaborate with colleagues at all levels., • Excellent organisational skills with exceptional attention to detail., • Strong analytical skills with the ability to understand the detail behind the numbers and ensure accuracy throughout the transaction lifecycle., • Ability to multitask, prioritise effectively, work ahead of deadlines and manage multiple priorities., • Trusted, approachable and dependable, with the ability to build strong working relationships across the business., • Comfortable working with paperwork, supporting documentation and multi-stage finance processes., • Able to work independently with minimal supervision, taking ownership and accountability for your workload., • Flexible and adaptable, with a willingness to step into wider operational and management responsibilities when required., • Experience working within an owner-managed SME of a similar size. What's In It For You? • Bank holidays off, • Birthday holiday, • Bonus, • Healthcare, • Buy holiday scheme, • Free on-site parking What's next? It's easy! Click "APPLY" now! We can't wait to hear from you. Your data will be handled in line with GDPR. JBRP1_UKTJ

Leeds City Centre £26,000 - £40,000 OTE (Year 1) Clear progression to £100k+ earnings in 3-5 years Help transform the future of surveying with drone technology 'Drones have the potential to significantly improve UK productivity.' Across industries such as land surveying, construction, infrastructure, energy and defence , drones are revolutionising how organisations collect data, inspect assets and manage projects. A leading Leeds-based commercial drone supplier is expanding its high-performing sales team and looking for ambitious individuals to help drive the next stage of growth. Already trusted by organisations such as Rolls-Royce, BAE Systems and the Ministry of Defence , the business supplies cutting-edge drone solutions that enable companies to work faster, safer, more accurately and with less environmental impact . If you're looking to build a career in technology sales within a sector that's growing rapidly - and you have a background or education in surveying or geomatics • this is an incredible opportunity. You'll be speaking to professionals in the industry you understand, helping them adopt technology that is transforming the way surveying work is done. To top it off, the company has also been officially recognised as a 'Great Place to Work.' The Role As a Sales Development Representative (SDR) , you will be responsible for generating new business opportunities for the senior sales team. You'll be the first point of contact for organisations interested in drone technology and will play a key role in introducing them to solutions that could transform their workflow. Your responsibilities will include: Managing and qualifying inbound enquiries Prospecting new clients through calls, email, LinkedIn and other outreach methods Speaking with surveying and engineering professionals to understand their challenges Educating potential clients on how drone technology can improve surveying workflows Booking meetings and creating qualified opportunities for Business Development Managers Working closely with the sales team to identify and convert opportunities * Consistently working towards daily, weekly and monthly KPIs This role is ideal for someone who understands the surveying industry and wants to move into a commercial, client-facing career . Essential * A background or education in Surveying, Geomatics, GIS, Civil Engineering or a related discipline Interest in technology and innovation within the surveying industry Strong communication skills and confidence speaking with professionals Highly motivated with a strong work ethic Resilient and positive - sales involves persistence and learning from setbacks A genuine interest in building a career in sales Bonus (but not essential) Previous sales or customer-facing experience * Knowledge of drone technology or geospatial solutions What's in it for you? Excellent earning potential: Base salary: £26,000, £40,000 OTE in Year 1. Clear progression where top performers are earning £100,000+ within 3-5 years Work in a booming industry: Drone technology is one of the fastest growing technology sectors. By 2030, drones could contribute up to $45bn to the UK economy. Industry-leading training: You'll receive structured onboarding, ongoing training and access to a dedicated e-learning platform , ensuring you develop the skills needed to become a top performer. Learn from proven sales leaders: You'll be mentored by experienced sales leaders who have developed multiple £100k+ sales professionals. Clear career progression: High performers can progress into Business Development Manager roles with significantly higher earning potential. Why this role is perfect for surveying graduates Instead of staying in traditional surveying roles, you'll use your industry knowledge to sell innovative technology that is reshaping the profession. You'll work with surveying companies, infrastructure firms and engineering consultancies - helping them modernise how they capture and analyse data. It's a unique opportunity to combine technical knowledge with commercial success. Apply now and start building a career in one of the fastest-growing technology sectors in the UK. TPBN1_UKTJ

General Manager Salary: £45,000 to £50,000 Hours: Monday to Friday 8am to 5:30pm Location: West Yorkshire About the Company Our client is a leading Powered Access & Plant Hire company, supplying a comprehensive range of access equipment. Due to continued growth and expansion, they are looking to recruit an experienced General Manager to lead the business and drive continued operational and commercial success. The Role As General Manager, you will have overall responsibility for the day-to-day management and performance of the business, overseeing operations, sales, fleet, transport, engineering and customer service. You will be responsible for delivering strong financial and operational results while maintaining high standards of safety, compliance, customer service and equipment availability. Working closely with senior management and leading a team across multiple departments, you will develop and implement strategies to support business growth, improve operational efficiency and maximise fleet utilisation and profitability. Key Responsibilities Lead the day-to-day operation and performance of the business. Manage and motivate teams across hire, sales, transport and engineering. Drive revenue, fleet utilisation, profitability and business growth. Develop strong relationships with key customers and identify new business opportunities. Oversee fleet availability, maintenance, compliance and asset management. Ensure all powered access & plant equipment meets LOLER, PUWER, health & safety and company requirements. Monitor budgets, costs, KPIs and overall operational performance. Ensure high standards of customer service, health & safety and regulatory compliance. Recruit, develop and retain a high-performing team. Identify and implement improvements to processes, efficiency and profitability. Report business performance and progress to senior management.What We're Looking For The successful candidate will have previous senior management experience within the powered access, plant hire, equipment rental, construction or a closely related industry. You will also have: Proven experience in a General Manager, Branch Manager, Operations Manager or senior management position. Strong knowledge of the powered access or plant hire industry. Good understanding of LOLER and PUWER regulations and their application within a hire environment. Commercially astute with a strong understanding of revenue, margins, utilisation and profitability. Proven experience managing and developing teams. Strong operational and organisational skills. Experience managing fleet, engineering and transport operations. Excellent communication, negotiation and relationship-building skills. A proactive approach with the ability to identify and implement improvements. Strong financial and commercial awareness. The ability to work under pressure and make effective business decisions. A full UK Driving Licence.What's on Offer Competitive salary of £45,000 to £50,000, depending on experience. Performance-related bonus. Company car or car allowance. Company pension scheme. Ongoing training and professional development. Excellent opportunities for career progression within a growing business. The opportunity to take a senior leadership role within an established and expanding Powered Access Hire company.Apply If you have proven senior management experience within powered access, plant hire, equipment rental or a similar industry and are looking for your next leadership opportunity, we'd love to hear from you. Apply today with an up-to-date CV or contact Shane at Kemp Recruitment on (phone number removed) for a confidential discussion

Customer Success Manager, Senior Customer Success Manager, Enterprise Customer Success Manager, HR Business Partner, Employee Relations Consultant, Employee Relations Manager, HR Consultant, HR Technology Consultant, HR SaaS Customer Success Manager, Client Success Manager, Strategic Account Manager

Experience Required5+ years of experience within a Customer Success role working for a FinTech organisationExperience working with Mid-Market and Enterprise FS companiesBS/BA in related discipline or equivalent experience</li

As we expand, we're continuously looking for Customer Success Manager profiles to own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. Sales team to position the Customer Success programme during pre-Sales, ensure subscription renewal at all cli

The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. Connect Customer Experience Manager across the business, working with all departments to e

Manager, Customer Success owns the day-to-day success of assigned UK accounts, acting as the primary liaison between customer stakeholders and Afiniti’s Product, Engineering, Data Science, Delivery, and Strategic Partnerships teams. Senior Manager, Customer Success. Partner with the Customer Succe

Customer Success Executive/Manager. Our client, a rapidly expanding international organisation, is seeking a Customer Success professional to take ownership of a diverse portfolio of commercial accounts. A minimum of two years in Customer Success, Account Management, or a similar client‑facing rol

As a Customer Success Manager, you'll be at the heart of the customer journey, ensuring our customers realise the full value of Klipboard's ERP and SaaS solutions. Experience in Customer Success, Account Management, or a customer-facing SaaS role. You'll work closely with Product, Support, Professio

I'm partnering with a well-established and growing energy technology company that is looking to hire a Customer Success Manager to support and grow relationships across its portfolio of energy trading software solutions. Customer Success Manager | Energy Trading Software | UK (Hybrid) £70,000 + Bon

Beyond individual accounts, you will help define and continuously improve how Zelt approaches onboarding, customer experience, and customer success management as the company scales. Experience in account management, customer success, or consultative sales, ideally in a SaaS environment. In this role

As Customer Success Lead, you'll take ownership of the end-to-end customer journey, ensuring customers achieve maximum value from our products and services while identifying opportunities to deepen engagement and grow strategic accounts. Chief Marketing Officer and have the unique opportunity to des

I'm working with a specialist life sciences consultancy seeking Senior Consultants and Managers to join its growing Customer Engagement Excellence team. The practice helps pharmaceutical and biotech organisations enhance commercial effectiveness, customer experience, and engagement across increasing

As our Customer Success Manager, you will own the post-sale relationship with FinregE's customers. You will be the bridge between the customer and the product, feeding insight back into the roadmap and advocating internally for what customers need. Customer Success, Account Management, or similar po

This is an excellent opportunity for an early-career Customer Success professional to take ownership of customer success initiatives, improve the client journey and work closely with teams across the wider business. You will play a key role in developing and delivering the organisation’s customer

Experience in Customer Success, Account Management, Project Management, Implementation, Implementation Specialist, or a related customer-facing role within B2B SaaS - or experience as a legal professional transitioning into LegalTec. Demonstrated ability to manage structured onboarding processes or

Customer Success Manager (CSM) for Cisco. CCNA, Customer Success Manager certification) are a strong advantage. Customer Success, Account Management, or Partner Management within IT distribution, vendor, or channel ecosystems.

Customer Success Manager | POS, Payments & Implementation | EventTech. Customer Success Manager | POS, Payments & Implementation | EventTech. They're hiring a Customer Success Manager to own each client account end to end.

Customer Success, Client Relationship, Account Management). Experience using Customer Success Platforms such as Planhat, Gainsight or Churnzero is valuable.

Senior Customer Success Manager (Key Accounts) | German Speaking | London (Hybrid). Senior Customer Success Manager. Customer Success or Account Management.

Senior Customer Success Manager. Senior Customer Success Manager. Proven experience in a Customer Success, Account Management or Service Delivery role.

Customer Success Manager | Energy Trading Software | UK (Hybrid) £70,000 + Bonus + Extras. I'm partnering with a well-established and growing energy technology company that is looking to hire a Customer Success Manager to support and grow relationships across its portfolio of energy trading softwar

Help build the future of AI-powered Customer Success, working directly with enterprise property businesses as they adopt one of the UK's most exciting AI platforms. Customer Success or Account Management experience within B2B Saas. Passion for AI, automation and building modern Customer Success func

As they continue to support a growing enterprise client base, they're looking for an experienced Customer Success Manager to take ownership of a portfolio of strategic accounts and ensure customers maximise value from the platform. Customer Success, Strategic Account Management or Client Success. Cu

Onboard channel partners, improve relationships, and grow revenues.

Manage customer accounts, build relationships, identify upsell opportunities, and ensure high customer retention for a business customer base.

Manages customer relationships, ensures platform value, drives renewals, and collaborates with teams.

If you are the successful candidate you will be required to pay the cost of the disclosure check required for your post.

A leading accountancy firm in Leeds is seeking a Corporate Tax Partner to spearhead their tax services across Yorkshire.This role involves not only leading the corporate tax advisory and compliance services but also managing a team of professionals and cultivating business development opportunities.

As ME+EM continues its rapid global expansion, protecting our brand identity, our intellectual property, and our customers’ data is paramount. Brand Protection: Manage DMARC and anti-phishing tools to defend ME+EM customers from fraudulent "copycat" websites and email scams. You can design solutio

Ogilvy UK is seeking a Creative Director with a strong art direction background to lead creative work on our health portfolio.You will balance hands-on leadership with team development to deliver big, effective ideas that meet client and patient needs.You will mentor art directors, designers and cop

Team Leader focussed & strong communication skills (Conversing & working with Software Project Lead, Senior management & Engineers within other departments). Ensuring that deliverables are met on time for the customer (full software life cycle experience is key). Working closely with the Software Pr

We’re hiring a Senior Manager - Financial Operations - DC to serve as the Finance Business Partner for Data Center Projects, initially supporting a major deployment in the EMEA region before scaling support to future build projects. We provide cost-effective, high-performance infrastructure for AI

Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.

You will work closely with Product, Revenue Operations, Customer Success, Finance, Marketing, and Acquisition Sales to improve customer outcomes and business performance. Partner closely with Product, Revenue Operations, Customer Success, Finance, Marketing, and Acquisition Sales to improve customer