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Senior customer success manager jobs in LondonCreate job alerts

Are you a business? Hire senior customer success manager candidates in London

  • General Manager – Premium Food Retail
    General Manager – Premium Food Retail
    4 days ago
    £40000–£45000 yearly
    Full-time
    London

    We are currently looking for an experienced and hands-on General Manager to lead the team at a well-established premium food retail business in North London. This is an exciting opportunity for a strong retail or hospitality operator to take ownership of the day-to-day running of a busy and successful operation, leading from the front across both the retail floor and food production areas. Working closely with the senior leadership team, the successful General Manager will be responsible for the overall performance of the business, driving exceptional customer service, commercial success and operational excellence. The Perks As General Manager, you will receive: • Salary of £40,000 - £45,000 depending on experience, • Senior leadership role with real autonomy and responsibility, • Opportunity to influence the culture, standards and continued growth of a well-established independent business, • Supportive and passionate team environment, • Company pension, • Casual dress, • Staff meals and employee discounts, • 45-hour working week, • Flexible working pattern between 6:00am and 7:00pm The Place Our client is a highly respected independent food retail business with a loyal customer following and an outstanding reputation for quality products and excellent service. Combining retail with freshly prepared food, the business operates in a fast-paced environment where quality, consistency and customer experience are at the heart of everything they do. This is a hands-on operation with a strong focus on fresh food, high standards and creating a welcoming environment for both customers and the team. The Person The successful General Manager will have: • Previous experience as a General Manager within food retail, delicatessen, bakery, café or a similar fresh food environment, • Strong commercial awareness with experience managing sales, labour costs, margins and profitability, • A hands-on leadership style with the ability to motivate and develop a team, • Experience overseeing recruitment, training, rotas and performance management, • Excellent customer service and operational management skills, • Strong organisational skills with the ability to perform under pressure, • Experience managing stock control, ordering, opening and closing procedures and compliance, • A sound understanding of food safety, allergen management and health & safety legislation, • A genuine passion for high-quality food and delivering exceptional customer experiences, • Flexibility to work weekends and public holidays in line with the needs of the business If you're a commercially minded and hands-on General Manager looking for an exciting opportunity to lead a thriving independent food business, we'd love to hear from you. Apply now!

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  • Count Manager / Supervisor - Morden & Alperton
    Count Manager / Supervisor - Morden & Alperton
    1 month ago
    £13–£14.35 hourly
    Full-time
    Morden

    Due to continued strong business growth, RGIS is excited to be recruiting additional Count Managers in the Merton and Brent areas. We are looking for ambitious and motivated candidates with excellent people management skills who will be responsible for leading teams of up to 45 people to deliver stocktakes for our retail customers. As a Count Manager for RGIS, you will share our passion for delivering outstanding service to our customers and ensuring the accuracy and integrity of the data we deliver to them. Our dedicated Count Manager training program will give you all the knowledge you need to operate the RGIS systems and will empower you to manage our teams of fantastic people to achieve these goals. Due to the nature of retail stocktaking, this role primarily operates Sunday to Thursday and involves early morning, late evening and night shifts. Flexibility is essential and schedules are released three weeks in advance, providing you with visibility and planning. Talent always shines through at RGIS and we have an incredible record of internal development and staff promotion. If you think you have what it takes to be the next success story for us then please apply. Requirements: · Previous experience in a supervisory or management role · A flexible approach to working including the ability to work shifts at a variety of times and locations · Full UK driving licence and access to own vehicle · Good general IT skills · Excellent communication skills · Excellent interpersonal skills with the ability to deal with internal and external stakeholders including senior managers Benefits · £13.35 Starting Rate during initial training, with further pay increase on completion of training program · Paid Annual Leave of up to 28 days per year · Paid driving time and generous mileage payments for using own vehicle · Performance based bonus scheme · Pension Scheme · Guaranteed weekly hours contracts available RGIS is an Equal Opportunities Employer

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  • General Manager - Premium Café & Food Business - North London
    General Manager - Premium Café & Food Business - North London
    4 days ago
    £40000–£45000 yearly
    Full-time
    London

    We are currently recruiting for an experienced and hands-on General Manager to lead the team at a highly regarded premium café and food-led business. This is an exciting opportunity for a strong hospitality operator to take ownership of the day-to-day running of a busy and successful site, overseeing both the front-of-house experience and food production operation. Working closely with the senior leadership team, the successful General Manager will be responsible for driving exceptional service standards, developing the team, maintaining operational excellence and delivering strong commercial performance. The Perks The General Manager will receive: • £40,000-£45,000 salary depending on experience, • Senior leadership role with genuine autonomy and responsibility, • Opportunity to influence the culture, standards and continued growth of a successful independent business, • Supportive and passionate team environment, • Company pension, • Staff meals and employee discounts, • 45-hour working week, • Flexible working pattern between 6:00am and 7:00pm The Place Our client is a well-established premium café and food business with an excellent reputation for quality, service and creating memorable customer experiences. Combining a busy café environment with fresh food production, the business delivers high-quality products in a fast-paced setting where hospitality, consistency and attention to detail are at the heart of everything they do. The General Manager will oversee the full operation, working closely with café, kitchen and production teams to ensure smooth service, strong team performance and consistently high standards. This is a hands-on role for someone who enjoys being visible on the floor, developing people and creating a welcoming environment for both customers and the team. The Person The successful General Manager will have: • Previous experience as a General Manager, Café Manager, Restaurant Manager or Operations Manager within a quality food-led hospitality environment, • Strong leadership skills with the ability to motivate, coach and develop a team, • A hands-on approach with a passion for delivering exceptional hospitality, • Experience managing daily operations, rotas, staffing levels and service standards, • Strong commercial awareness with experience managing sales, labour costs, margins and profitability, • Excellent customer service skills with the ability to build strong relationships with guests and teams, • Experience overseeing food quality, hygiene standards and operational compliance, • Strong organisational skills with the ability to manage multiple departments in a busy environment, • A genuine passion for great food, service and creating an outstanding customer experience If you are an experienced Café General Manager or hospitality leader looking for an exciting opportunity to take ownership of a successful food-led business, we would love to hear from you. Apply today for more information.

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  • Head Waiter / Waitress
    Head Waiter / Waitress
    2 hours ago
    £13.46–£15 hourly
    Full-time
    London

    Head Waiter / Service Trainer This very popular and iconic luxury café and all-day dining restaurant concept has been taking the market by storm since the early 90s. Located only in prime real estate locations across Westminster, we are now seeking a passionate, experienced, and service-driven Head Waiter to join our successful team and support the training and development of our front-of-house staff. The ideal candidate will have strong restaurant floor experience, excellent leadership skills, and a genuine passion for delivering exceptional guest service. As Head Waiter, you will lead by example, support the management team, and train waiters to deliver excellence in service, guest care, product knowledge, and restaurant standards. Responsibilities • Lead, motivate, and support the waiting team during service, • Train new and existing staff in excellent table service and guest care, • Ensure all guests receive a warm welcome and professional service, • Maintain high standards of presentation, communication, and hospitality, • Supervise the restaurant floor and ensure smooth daily operations, • Support staff with order taking, food and drink service, and guest requests, • Coach team members on upselling, menu knowledge, allergens, and service steps, • Monitor service quality and provide feedback to improve performance, • Handle guest queries and complaints professionally and efficiently, • Ensure the restaurant is clean, organised, and ready for service at all times, • Work closely with managers, bartenders, kitchen staff, and other departments, • Support opening and closing procedures when required, • Ensure compliance with food safety, health and safety, and company standards Requirements • Proven experience as a Head Waiter, Senior Waiter, Supervisor, or similar role, • Strong knowledge of high-quality restaurant service, • Experience training or coaching front-of-house staff, • Positive attitude and excellent communication skills, • Ability to lead by example and remain calm under pressure, • Strong attention to detail and guest-focused approach, • Ability to keep the restaurant organised, clean, and under control, • Professional appearance and confident customer service skills, • Flexibility to work full-time, including weekends and busy periods, • Right to work in the United Kingdom is required Benefits • 50% staff discount in all our venues, even on your days off, for you and up to 3 family members, • 4 weeks paid annual holiday, • Learning and development opportunities, • Free meal during working hours, • Competitive pay depending on experience, • Tips, service charge, staff food, and other incentives included, • Around 45 hours per week, • No split shifts Pay Competitive salary depending on experience, from £13.46 to £15.00 per hour, including service charge, plus tips, staff food, and other incentives. Job Type: Full-time Application Questions • Do you have experience in a similar Head Waiter, Senior Waiter, or Supervisor position?, • Do you have experience training or supporting front-of-house staff?, • Can you work full-time? Work Authorisation United Kingdom work authorisation is required. Work Location In person

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  • FM Human Resources Manager
    FM Human Resources Manager
    2 days ago
    £60000 yearly
    Full-time
    London

    People Partner London (Soho) | Full Time | Minimum 4 days a week in the office, with regular restaurant visits Reports to: Chief People Officer This is a brilliant opportunity for a hands-on People Partner who wants to be close to the business, influence real change and help our managers create great places to work. At Franco Manca, great pizza starts with great people. For over 15 years we've been making slow-risen sourdough pizza the way it should be: simple ingredients, proper craft and restaurants that feel part of their neighbourhood. We're not a People team sitting far away from the action. We're close to our restaurants, our managers and our teams, and this role is right at the heart of that. Why Franco Manca? We're proud of where we've come from and excited about where we're going. This is an opportunity to join a business with real heritage that's investing in its people, its restaurants and its future. You'll have the chance to influence how we support our teams, work closely with senior leaders and make a genuine impact across the business. You'll also have space to keep growing yourself, with opportunities to get involved in people projects, leadership development, coaching and wider business initiatives as we continue to evolve. We're looking for a People Partner to work alongside our Operations Managers, helping our restaurant teams thrive. You'll build trusted relationships, coach leaders, support managers through the moments that matter and help create an environment where people can do their best work. This is a hands-on role with plenty of variety and influence. One day you could be supporting a manager through a complex people matter, the next you'll be using insight to spot trends, shaping practical people plans or helping us develop future leaders. If you enjoy working closely with people, balancing commercial thinking with empathy and making a real difference across a multi-site business, we'd love to hear from you. You'll love this role if · You like being close to the business and out with managers, not hidden behind a desk. · You enjoy coaching leaders, solving problems practically and seeing the difference your work makes. · You want exposure to senior leaders, people strategy and projects that shape how our teams grow. What you'll be doing • Partner with Managers to support our restaurants and people., • Coach and develop managers to build confident, capable teams. · Lead a wide range of employee relations cases with confidence, fairness, consistency and sound judgement. • Use people insight and data to spot trends and improve the employee experience. · Bring strong attention to detail to employee relations, people processes, documentation and follow-up, making sure advice is accurate, consistent and well managed. • Support talent development, succession planning and leadership capability., • Help shape practical people initiatives that support our restaurants today and as we continue to grow., • Work closely with the wider People team to keep things simple, consistent and people focused. We're looking for someone who • Has HR Business Partner or Senior HR Advisor experience in hospitality, retail or another fast-paced customer facing multi-site business. · Has strong employee relations knowledge, including confidence managing complex cases and a solid understanding of UK employment law. · Is CIPD qualified or working towards qualification; however, practical, commercial HR experience and strong judgement are just as important. • Builds trust quickly and enjoys coaching and supporting managers., • Brings a practical, solutions-focused approach. · Has excellent attention to detail and takes pride in getting the important things right, especially when handling sensitive people matters. • Understands that every conversation matters., • Loves working with people as much as processes., • Wants to help create workplaces where everyone feels welcome and supported. Our values in this role · Welcome Everybody: You create a safe, inclusive and respectful environment where managers and teams feel listened to, supported and treated fairly. · Love Your Food: You care about the details that make Franco Manca special and help managers build teams who are proud of the food, service and experience they deliver. · Keep It Moving: You work with pace, clarity and common sense, helping managers resolve people matters quickly, fairly and practically. · Put On a Great Show: You understand that great people experiences lead to great restaurant experiences, and you help managers create teams who deliver warm, genuine hospitality every day. What you'll get · Up to £60,000 per year · Annual discretionary bonus scheme · 25 days holiday plus bank holidays · Salary sacrifice schemes, including pension, Cycle to Work and EV car scheme · Season ticket loan · Medicash health cash plan, including dental, glasses, physiotherapy and more · 24/7 virtual GP access, confidential counselling and advice on wellbeing, money, legal and personal matters · Free pizzas and soft drinks on every shift, plus free sourdough bread to cook at home · 50% staff discount when dining in any Franco Manca restaurant · Cashback, online discounts, discounted shopping vouchers, gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks · Annual social events, incentives and competitions · Up to £500 employee referral scheme, subject to terms and conditions · Development opportunities to support your growth and progression If this sounds like the kind of People Partner role where you could do your best work, we'd love to hear from you. Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience, and potential. If you need any adjustments during the application or interview process, please let us know and we'll be happy to support you.

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  • Dessert Cafe General Manager
    Dessert Cafe General Manager
    8 days ago
    £27000 yearly
    Full-time
    Northwood

    Krave Dessert Café is looking for an experienced, enthusiastic and driven Café Manager to lead the day-to-day operations of our busy dessert café. This is an exciting opportunity for someone with previous dessert café management experience who is passionate about delivering exceptional customer service, creating memorable guest experiences, and helping to grow an exciting brand. As Café Manager, you will oversee all aspects of the business, from leading the team and maintaining exceptional cleanliness standards to developing children's party packages, driving sales, and contributing to the continued growth of the Krave brand. Key Responsibilities • Manage the daily operation of the dessert café, ensuring smooth and efficient service., • Lead, motivate and develop the front and back of house team., • Deliver outstanding customer service and ensure every guest has an exceptional experience., • Maintain consistently high standards of cleanliness, hygiene and food safety throughout the café., • Manage staff rotas, recruitment, training and performance., • Monitor stock levels, ordering and supplier relationships., • Control labour and food costs while maintaining quality and profitability., • Ensure compliance with all Health & Safety and Food Hygiene regulations., • Handle customer feedback professionally and resolve issues promptly., • Drive sales through promotions, upselling and exceptional service. Children's Parties & Events • Organise and manage children's birthday parties and private events., • Create fun, memorable experiences for children and families., • Coordinate party bookings, staffing and event delivery., • Develop new party packages and themed experiences to increase revenue. Brand Development: Working alongside senior management, you will play an important role in growing the Krave brand by: • Developing new ideas to improve the customer experience., • Identifying opportunities to increase sales and customer loyalty., • Supporting new menu launches and seasonal promotions., • Assisting with local marketing initiatives and community engagement., • Maintaining brand standards across presentation, service and atmosphere., • Helping establish Krave as the leading dessert destination in the area. About You: We are looking for someone who has: Previous management experience within a dessert café, ice cream parlour or similar hospitality environment. A proven track record of leading successful teams. Experience organising children's parties or family-focused events. Strong understanding of brand development and customer engagement. Exceptional leadership and communication skills. Excellent organisational and time management abilities. High attention to detail with a commitment to maintaining exceptional cleaning and hygiene standards. Strong commercial awareness with the ability to drive sales and profitability. Confidence in dealing with customer enquiries and resolving complaints professionally. A positive attitude, strong work ethic and hands-on approach. Food Hygiene Certificate (Level 2 or above preferred). Flexibility to work evenings, weekends and busy seasonal periods. What We Offer: Immediate start. Competitive salary based on experience. Performance-related bonus opportunities. Career progression within a growing hospitality group. Opportunity to help shape and develop an exciting, expanding brand. Supportive, energetic and creative working environment. Staff discounts and company benefits. How to Apply: If you have the experience, passion and leadership skills to take Krave Dessert Café to the next level, we'd love to hear from you. Please send your CV and a short covering letter outlining your experience. Join Krave Dessert Café and play a key role in creating unforgettable desserts, memorable celebrations, and exceptional customer experiences while helping build one of the region's most exciting dessert brands. Benefits: • Company pension, • Discounted or free food, • Employee discount, • On-site parking, • Store discount Work Location: In person

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  • Head Chef
    Head Chef
    8 days ago
    £50000–£60000 yearly
    Full-time
    London

    Head Chef – EADN St Paul’s Location: St Paul’s, London Salary: £60,000 per annum Job Type: Full-time (40 hours per week) EADN St Paul’s is looking for an experienced, passionate, and driven Head Chef to lead our kitchen team. This is an exciting opportunity for a strong leader who thrives in a fast-paced, high-quality dining environment and is committed to delivering exceptional food and maintaining the highest kitchen standards. Key Responsibilities * Lead and manage all aspects of the kitchen operation. * Create, develop, and cost innovative dishes and recipes in line with the EADN brand. * Design, review, and update seasonal menus while maintaining consistency and quality. * Ensure all food is prepared and presented to the highest standard. * Recruit, train, mentor, and develop all kitchen staff to ensure consistency in food preparation and service. * Deliver regular training to kitchen staff on recipes, food presentation, food safety, hygiene, and operational standards. * Manage kitchen rotas, performance, and staff development. * Oversee stock control, ordering, supplier relationships, and minimise food waste. * Monitor food costs, labour costs, and achieve agreed GP targets. * Maintain a clean, organised, and safe kitchen environment. * Ensure full compliance with all Food Safety, Food Hygiene, Health & Safety, HACCP, allergen management, and Environmental Health regulations, maintaining accurate records and documentation at all times. * Ensure the kitchen is inspection-ready and compliant with all statutory requirements. * Work closely with senior management to continuously improve the food offering and overall guest experience. * Lead by example, maintaining professionalism and high standards at all times. Essential Requirements * Minimum 3 years’ experience as a Head Chef. * Fluent in spoken and written English. * Level 2 Food Safety & Hygiene Certificate. * Level 3 Food Safety & Hygiene Certificate. * Strong knowledge of UK Food Safety legislation, HACCP principles, allergen regulations, and Environmental Health requirements. * Proven ability to maintain full compliance with food safety and regulatory standards during inspections and day-to-day operations. * Experience creating and costing menus, dishes, and recipes. * Proven experience training, mentoring, and developing kitchen teams. * Strong leadership and people management skills. * Excellent organisational, communication, and time management skills. * Ability to work efficiently under pressure in a fast-paced hospitality environment. * Strong understanding of stock control, ordering, food cost management, waste reduction, and kitchen budgeting. * Ability to manage staff rotas and performance. * High attention to detail and commitment to delivering exceptional food quality and customer service. * Right to work in the UK. Working Hours * Full-time – 40 hours per week. * Mandatory working days: Thursday to Sunday. * Mondays: The restaurant is closed unless operating for Bank Holidays or special events. The successful candidate must be available to work on these occasions. * Annual leave during mandatory working days (Thursday–Sunday) must be approved in advance. What We Offer * Competitive salary of £60,000 per annum. * Full-time permanent position (40 hours per week). * Opportunity to lead the kitchen at one of London’s exciting dining destinations. * Career development and progression opportunities. * Supportive management team. * Staff benefits and employee discounts.

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  • Senior Receptionist
    Senior Receptionist
    10 days ago
    £16–£17 hourly
    Full-time
    London

    Senior Receptionist - Ambassadors Clubhouse Salary - up to £17 ph Schedule - Full Time Experience - Previous experience within a similar role within a large quality restaurant Ambassadors ClubHouse are seeking a Senior Receptionist to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Receptionist looking for a new role in an award winning, critically acclaimed group. The Restaurant Ambassadors Club House Named after the Sethis’ maternal grandfather, a former Indian Ambassador, the restaurant will take inspiration from his summer house in Dalhousie (formerly part of Punjab) and North India’s abandoned party mansions, as well as the founders’ own Punjabi heritage. The menu focuses on the cuisine of undivided Punjab. Culinary traditions and rare regional recipes will be showcased with a menu featuring classic papads, chaats & bitings, lesser-known kebabs cooked across the tandoor, sigri and tawa; curries cooked in cast-iron karahis and clay matkas, pilaus, biryanis, tandoor-roasted breads, and classic desserts. An all-day drinks list brings guests through lunch to dinner to late-night party, with a focus on tequila and mezcal cocktails blended with regional produce. Highlights include a selection of ‘Punjabi Margaritas’ all made with exotic north Indian fruits and citrus and paired with chaat masala spiced salts. Encapsulating the traditions of Punjab where hospitality and generosity are celebrated through the sharing of fine liquor in abundance. The dining room features a maximalist central bar with a gold dome, booth seating and counter dining while the lower ground floor will feature a drinking and dining space, alongside a DJ booth, open until late. Ambassadors Clubhouse is the UK’s first Punjabi restaurant to hold a Michelin star. The Position As Senior Receptionist, you be responsible for providing a warm and genuine welcome to our guests, delivering an exceptional standard of service and memorable customer experience, and you will continually lead and inspire the front of house team to do the same. If you have experience in the following, then we want to hear from you: • Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom;, • Effectively managing reservations and walk-ins to maximise covers during service;, • Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.

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  • Social Media Manager
    Social Media Manager
    11 days ago
    £40000–£42000 yearly
    Full-time
    London

    The Social Media Manager will be responsible for developing and managing AP3 Group's digital presence to support business growth within the UK solar installation sector. The role involves creating and executing social media strategies across major platforms, producing engaging content that promotes the company's residential and commercial solar services, managing paid and organic campaigns, and strengthening brand awareness. Responsibilities include planning content calendars, creating written and visual content, monitoring audience engagement, responding to enquiries, analysing campaign performance, identifying market trends and competitor activity, and preparing performance reports for senior management. The role will work closely with sales, project and management teams to promote completed installations, customer success stories and new services. Applicants should hold a degree in Marketing, Communications, Digital Media, Business or a related field, or have previous relevant work experience in social media management, digital marketing or content creation. Strong communication, creativity, organisational and analytical skills are essential.

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  • Business Development Executive
    Business Development Executive
    29 days ago
    £26200–£28000 yearly
    Full-time
    Uxbridge

    Job Title: Business Development Executive (SOC Code: 3554) Company: Nails with Dee Ltd Location: Uxbridge, London Employment Type: Full-time, Permanent Salary: £41,700 – £43,000 per annum About the Role The Business Development Executive will play a key role in supporting the company's expansion strategy by identifying new business opportunities, conducting market research, developing commercial relationships, and contributing to mergers, acquisitions, and branch development projects. The successful candidate will work closely with senior management to develop growth strategies, strengthen relationships with business partners, negotiate commercial opportunities, and support the successful launch and development of new salon locations. Key Responsibilities • Conduct market research and competitor analysis to identify growth opportunities, acquisition targets, and emerging trends within the UK nail and beauty industry., • Identify and develop new business opportunities through networking, market intelligence, referrals, and commercial partnerships., • Build and maintain strong relationships with salon owners, landlords, suppliers, investors, and other key stakeholders to support business expansion., • Prepare business proposals, presentations, commercial plans, and supporting documentation for potential mergers, acquisitions, and partnership opportunities., • Support the development and implementation of business development strategies that align with the company's long-term expansion objectives., • Participate in commercial negotiations with prospective business partners and assist management throughout the acquisition and branch opening process., • Work collaboratively with marketing, operations, finance, and senior management teams to ensure successful integration and launch of new business locations., • Monitor business development activities, maintain accurate records of leads and opportunities, and prepare regular reports on sales pipelines, market developments, and project progress., • Attend networking events, industry exhibitions, and business meetings to promote the company's services and establish valuable commercial relationships., • Identify opportunities to improve operational efficiency, customer reach, and business performance across both existing and newly acquired salon locations., • Support management in evaluating the commercial viability of potential investment and expansion opportunities., • Ensure all business development activities are conducted in accordance with company policies and relevant legal and regulatory requirements. Key Requirements • Proven experience in business development, sales, commercial management, or a related role., • Strong understanding of business growth strategies, client relationship management, and commercial negotiations., • Excellent communication, presentation, and interpersonal skills., • Minimum English language proficiency of B2 level, both written and spoken., • Strong analytical skills with the ability to conduct market research and evaluate business opportunities., • Ability to prepare professional proposals, reports, and commercial documentation., • Excellent organisational and time management skills with the ability to manage multiple projects simultaneously., • Commercial awareness with a proactive and results-driven approach., • Ability to work independently while collaborating effectively with cross-functional teams., • Willingness to travel as required to support business expansion and new branch development. Benefits • 28 days paid annual leave (including Bank Holidays)., • Opportunity to contribute to a rapidly expanding luxury nail salon brand with ambitious nationwide growth plans., • Professional development and career progression within a growing business., • Competitive salary package., • Opportunity to be directly involved in mergers, acquisitions, and the establishment of new salon locations across the UK.

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  • PROPERTY PORTFOLIO ASSISTANT
    PROPERTY PORTFOLIO ASSISTANT
    1 month ago
    £20000–£24000 yearly
    Full-time
    London

    Location: Canary Wharf, London E14 Job Type: Full-time | Office-based with flexible remote working Start Date: Immediate preferred About Us The London Tenant is an established property management company with over 13 years of experience managing more than 100 properties across London. We pride ourselves on providing exceptional service to both landlords and tenants through a proactive, professional, and customer-focused approach. We are a small, friendly team looking for a reliable and organised Portfolio Assistant to support the day-to-day management of our growing portfolio. This is a varied role with genuine responsibility from day one, offering an excellent opportunity to develop a career within the property industry. The Role As a Portfolio Assistant, you will play a key role in ensuring our properties are well managed and our tenants receive an excellent service. The position is primarily focused on coordination, communication, and problem-solving, working closely with tenants, contractors, and the wider management team. The role is predominantly office-based (4–5 days per week), with the flexibility to work remotely where business needs allow. Key Responsibilities • Manage all maintenance requests through Fixflo, ensuring repairs are logged, monitored, and completed efficiently., • Liaise with contractors, tenants, and landlords to coordinate maintenance works and provide regular updates., • Manage property keys using KeyNest, maintaining accurate records and arranging replacement keys where required., • Assist with rent arrears by following up outstanding payments and supporting the collections process., • Carry out occasional property inspections, contractor meetings, and tenant visits., • Support the day-to-day management of our Airbnb portfolio, including bookings and guest coordination., • Provide general administrative support to the property management team., • Ensure accurate records are maintained across our property management systems. About You We're looking for someone who is proactive, organised, and enjoys working in a fast-paced environment. Ideally, you'll have: • Previous experience within property management, lettings, facilities management, or a similar customer-focused role (preferred but not essential)., • Excellent communication skills, both over the phone and via email or WhatsApp., • Driving License Preferable, • Strong organisational skills with the ability to manage multiple tasks simultaneously., • A proactive attitude with excellent attention to detail., • Confidence using property management software such as Fixflo, Arthur, KeyNest, or similar systems (training will be provided)., • Experience with Airbnb or short-term rental management would be advantageous., • The right to work in the UK., • A good standard of written and spoken English., • Availability to start as soon as possible. What We Offer • Accommodation provided in Canary Wharf (E14) plus a competitive base salary., • Total remuneration package worth over £24,000 per year., • Salary review following a successful 3-month probation, with opportunities for pay progression based on performance., • Flexible working arrangements combining office and remote working where appropriate., • A supportive, close-knit team with direct access to senior management., • A varied role with genuine responsibility, career development opportunities, and room to grow within an expanding business.

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  • Head Chef
    Head Chef
    1 month ago
    £32000–£38000 yearly
    Full-time
    Thames Ditton

    Job Title: Head Chef Reports To: General Manager / Owner Location: The Limping fox Job Purpose The Head Chef is responsible for the overall management of the kitchen, ensuring high-quality food preparation, excellent food safety standards, efficient kitchen operations, and the leadership of the kitchen team. The role includes menu planning, stock control, cost management, staff training, and ensuring compliance with all UK food hygiene, health and safety, and employment legislation. Key Responsibilities Kitchen Management • Lead and manage the day-to-day operation of the kitchen., • Ensure all food is prepared and presented to the highest standards., • Develop seasonal menus and specials in line with business objectives., • Maintain consistency in food quality, portion control and presentation., • Monitor food production to minimise waste and maximise profitability. Food Safety & Hygiene • Ensure full compliance with the Food Safety Act 1990., • Follow the Food Hygiene (England) Regulations 2013 (or equivalent legislation for Scotland, Wales or Northern Ireland)., • Implement and maintain HACCP (Hazard Analysis and Critical Control Points) procedures., • Ensure all food is stored, prepared and served safely., • Monitor and record temperature checks for fridges, freezers, deliveries and cooked food., • Ensure cleaning schedules are completed and documented., • Maintain excellent personal hygiene standards within the kitchen., • Prepare for and maintain the standards required for Environmental Health Officer (EHO) inspections. Health & Safety • Comply with the Health and Safety at Work etc. Act 1974., • Conduct and review kitchen risk assessments., • Ensure safe use of kitchen equipment., • Report accidents and complete accident records where required., • Ensure compliance with:, • Manual Handling Operations Regulations 1992, • Control of Substances Hazardous to Health (COSHH) Regulations 2002, • Regulatory Reform (Fire Safety) Order 2005, • Provision and Use of Work Equipment Regulations (PUWER) 1998, • Personal Protective Equipment (PPE) requirements where applicable. Allergen Management • Ensure compliance with:, • Food Information Regulations 2014, • Natasha’s Law (Food Information (Amendment) (England) Regulations 2019), • Ensure allergen information is accurate and available to customers., • Prevent cross-contamination., • Train staff on allergen awareness and procedures. Staff Management • Recruit, train and develop kitchen staff., • Produce staff rotas., • Conduct performance reviews., • Maintain high standards of teamwork and professionalism., • Ensure staff follow company policies and procedures., • Manage disciplinary matters where necessary. Stock Control • Order food and kitchen supplies., • Monitor stock levels., • Carry out regular stock takes., • Control food costs and wastage., • Liaise with suppliers. Financial Responsibilities • Work within agreed food GP targets., • Control labour costs., • Monitor kitchen budgets., • Reduce unnecessary waste. Cleaning & Maintenance • Ensure the kitchen is cleaned to a high standard., • Maintain equipment and arrange repairs when required., • Ensure all maintenance issues are reported promptly. Essential Qualifications & Certifications The successful Head Chef should hold (or be willing to obtain): • Level 3 Food Safety and Hygiene for Supervisors (minimum), • HACCP Training, • Allergen Awareness Training, • COSHH Awareness Training, • Fire Safety Awareness, • Manual Handling Training, • Health & Safety Awareness, • First Aid at Work or Emergency First Aid (desirable), • Personal Licence Holder (desirable if management duties include alcohol sales) Skills & Experience • Previous experience as a Head Chef or Senior Sous Chef., • Strong leadership and team management skills., • Excellent organisational abilities., • Knowledge of UK food legislation., • Menu development experience., • Budget and stock control experience., • Ability to work under pressure., • Strong communication skills., • High attention to detail. Personal Attributes • Professional appearance., • Reliable and punctual., • Positive attitude., • Calm under pressure., • Passionate about food., • Excellent problem-solving skills., • Committed to maintaining high standards. Working Hours • Flexible hours including evenings, weekends and bank holidays., • Overtime may be required during busy periods. Performance Expectations The Head Chef will be expected to: • Maintain a minimum 5-star Food Hygiene Rating where achievable., • Ensure all legal food safety documentation is completed., • Keep food waste within agreed targets., • Maintain excellent kitchen cleanliness., • Deliver consistent, high-quality food., • Build and develop a motivated kitchen team., • Meet agreed food gross profit targets

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  • Business Analyst
    Business Analyst
    2 months ago
    £40000–£45000 yearly
    Full-time
    London

    About Us Curiouser Family is a UK-based family education and community services provider dedicated to supporting children and families through educational programmes, family activities and community engagement. As our business continues to grow, we are looking for a motivated and analytical Business Analyst to join our team and support the company's operational performance, business planning and strategic development. Key Responsibilities • Collect, analyse and interpret operational, financial and business data across the company's educational programmes, family activities and community services, and prepare regular management reports to support business decision-making., • Monitor programme performance, customer enrolment, participation rates, revenue, budgets and operating costs, identifying trends and providing recommendations to improve operational efficiency and business performance., • Analyse the financial performance, income, expenditure and budget utilisation of different programmes, providing insights to support cost control, resource allocation and financial planning., • Analyse customer feedback, service outcomes and business performance data to evaluate the effectiveness of existing programmes and recommend improvements to enhance customer experience and service quality., • Develop and maintain key business performance indicators (KPIs) and management reporting systems to support strategic planning and performance management., • Assist in preparing business plans, operational budgets, forecasts and performance reports to support business planning and resource management., • Review internal operational and administrative processes, identifying opportunities to improve workflow efficiency, strengthen internal controls and enhance cross-departmental collaboration., • Work closely with different departments to collect and analyse business and financial information, providing practical recommendations to support the company's day-to-day operations and long-term development., • Provide business performance analysis and strategic support to senior management, contributing to the company's continued growth and operational improvement. Person Specification The successful candidate should have: • A bachelor's degree or above in Business, Finance, Accounting, Economics or a related discipline., • Relevant experience in business analysis, financial analysis, management reporting or operational analysis., • Strong analytical and problem-solving skills, with the ability to interpret business and financial data and present meaningful insights., • Experience in budgeting, financial analysis and business performance reporting., • ACCA qualified, partially qualified, or actively studying towards the ACCA qualification is highly desirable., • Excellent Microsoft Excel skills; experience with data analysis and reporting tools would be advantageous., • Strong organisational and communication skills, with the ability to work collaboratively across different departments., • Excellent written and spoken English; Mandarin Chinese language skills would be an advantage due to the company's client base.

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  • Head Chef
    Head Chef
    2 months ago
    £35000–£38000 yearly
    Full-time
    London

    Head Chef Location: The Tabernacle W11 Ltd, Notting Hill Gate, London Job Type: Full Time, Permanent Salary: Competitive (depending on experience) Join Our Team We are looking for an experienced, passionate and driven Head Chef to lead our busy kitchen operation. This is an excellent opportunity for a hands-on chef who enjoys leading a team, maintaining high food standards and taking ownership of a fast-paced kitchen. Working closely with the General Manager and senior management team, you will play a key role in delivering consistently high-quality food while managing costs, developing your team and driving the business forward. About the Role As Head Chef, you will be responsible for the day-to-day management of the kitchen, ensuring exceptional food quality, excellent hygiene standards and an efficient service during both regular trading and private events. You'll have the freedom to lead your team while ensuring the kitchen operates safely, professionally and profitably. Key Responsibilities Kitchen Leadership • Lead, motivate and inspire the kitchen team., • Recruit, train and develop chefs and kitchen staff., • Create a positive working environment built on teamwork and high standards., • Lead by example during busy service periods. Food Quality & Service • Ensure every dish is prepared and presented to company specifications., • Maintain consistently high standards of taste, presentation and portion control., • Ensure smooth service during busy periods and private events., • Work closely with front-of-house staff to deliver an excellent customer experience., • Resolve customer food queries professionally and efficiently. Stock & Cost Control • Manage food ordering in line with expected trade., • Achieve and maintain food GP targets., • Minimise waste through effective stock rotation and portion control., • Monitor stock levels and ensure secure storage of all food. Food Safety & Compliance • Maintain the highest standards of food hygiene and kitchen cleanliness., • Ensure full compliance with Food Safety Management Systems (FSMS), HACCP and Health & Safety legislation., • Maintain accurate temperature records, food labelling and cleaning schedules., • Ensure all staff follow company policies regarding food safety and personal hygiene. Planning & Administration • Plan kitchen preparation based on anticipated business levels., • Work alongside the Events team to prepare for functions and busy trading periods., • Complete stock controls, wastage reports and kitchen administration accurately., • Attend management meetings as required. We're Looking For • Previous experience as a Head Chef or Senior Sous Chef ready to step up., • Strong leadership and team management skills., • Previous experience with Caribbean cuisine., • Excellent organisational and communication abilities., • A solid understanding of food costing, GP management and stock control., • Knowledge of food hygiene legislation and Health & Safety requirements., • Calm under pressure with the ability to lead a busy service. What You'll Need • Food Hygiene Level 3 (or willingness to obtain)., • Strong knowledge of HACCP and food safety procedures., • Experience managing kitchen budgets and stock., • Ability to work independently and make confident decisions. Working Hours This is a full-time role and flexibility is essential. The business operates 7 days a week, therefore evening, weekend and Bank Holiday working will be required as part of your rota. What We Offer • Competitive salary., • A supportive management team., • The chance to lead and shape a successful kitchen., • Staff meals whilst on duty., • Paid holiday., • A friendly and professional working environment. If you're a passionate chef who thrives in a busy kitchen, enjoys developing people and takes pride in delivering outstanding food, we'd love to hear from you. Apply today with your CV and tell us why you'd be a great fit for our team.

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