Sales and Retail Operations Co-Team Lead
19 days ago
Detroit
Job DescriptionDescription: The Museum Store Co-Team Lead is responsible for supporting the day-to-day operations of the Museum Store by providing leadership, operational oversight, and exceptional customer service during assigned shifts. Working closely with the Director of Sales & Retail Operations, the Co-Team Lead ensures the store operates efficiently, maintains accurate inventory, presents merchandise effectively, and delivers outstanding shopping experience for every guest. As a member of the store leadership team, the Co-Team Lead is responsible for monitoring assigned operational areas, identifying issues, communicating concerns, and ensuring appropriate follow-up. While each Co-Team Lead is assigned primary ownership areas to provide accountability, Co-Team Leads are responsible for supporting all aspects of store operations and working collaboratively to achieve departmental goals. Essential Duties and Responsibilities: Store Leadership & Operations: • Providing leadership and direction during assigned shifts by modeling professionalism, accountability, and exceptional customer service., • Supporting the daily operation of the Museum Store to ensure efficient and effective business operations., • Maintaining a clean, organized, safe, and customer-ready sales floor, stockroom, and work environment., • Delivering exceptional customer service by assisting customers with purchases, product selection, and issue resolution in accordance with Museum policies., • Supporting opening and closing procedures, cash handling, and point-of-sale (POS) operations., • Assigning, prioritizing, and following up on daily operational tasks., • Taking initiative to resolve routine operational issues within the scope of the position., • Communicating completed work, unfinished work, operational concerns, staffing needs, and barriers before the end of each shift or as soon as issues are identified., • Supporting special events, promotions, and Museum programming as assigned. Store Operations, Inventory and Sales: • Monitor inventory accuracy and promptly identify and report inventory discrepancies., • Complete cycle counts, inventory audits, stock checks, and product reviews accurately and within established timeframes., • Ensure inventory discrepancies are communicated within 24 hours and documented using approved tracking methods., • Identify duplicate products, pricing discrepancies, barcode issues, missing product information, and inaccurate inventory records., • Communicate low-stock items and potential reorder needs., • Receive, inspect, and process merchandise shipments, verifying quantities and reporting damaged or missing merchandise., • Enter or update product information in Shopify, when assigned., • Print product labels and price tags and ensure merchandise is accurately priced and tagged before reaching the sales floor., • Organize, receive, scan, tag, and move merchandise throughout the inventory process., • Replenish merchandise to maintain appropriate inventory levels on the sales floor., • Maintain organized, accurate, and easily accessible stockroom and backstock areas., • Ensure merchandise is processed, displayed, and available for sale within established timelines., • Communicate shipment concerns, inventory issues, merchandise delays, and operational challenges requiring follow-up. Customer Service, Store Promotions & Visual Merchandising • Deliver exceptional customer service by greeting guests, answering questions, assisting with product selection, and resolving customer concerns in accordance with Museum policies., • Create a welcoming shopping environment that enhances the visitor experience., • Maintain visually appealing merchandise displays that support Museum branding and retail objectives., • Ensure merchandise is properly signed, priced, and presented according to established merchandising standards., • Support product placement, floor replenishment, promotional displays, seasonal merchandise, and special events., • Monitor sales floor presentation to ensure products remain organized, fully stocked, clean, and customer-ready., • Assist with implementing promotional campaigns and merchandising strategies designed to increase sales. Cash & POS Management • Operate the point-of-sale (POS) system accurately and efficiently., • Process customer purchases, exchanges, and returns in accordance with Museum policies., • Support opening and closing cash procedures and maintain accurate cash handling practices., • Assist with balancing registers and resolving routine POS issues., • Ensure accurate pricing and transaction processing while maintaining confidentiality and financial accountability., • Report POS system issues or transaction discrepancies promptly using approved communication channels. Requirements: Required Education, Desired Skills and Experience: • Associate or Bachelor’s Degree preferred., • Ability to work a flexible schedule, including nights, weekends, and holidays., • Proficiency in computers with the ability to learn department-specific systems., • Two years of retail and customer service experience required.