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  • Kitchen Team Member
    Kitchen Team Member
    hace 4 días
    Jornada completa
    London

    Pay Rate: £13.25 per hour + bonus of up to £1.25 per hour Job Type: Permanent (part-time) * We are looking for Back of House Team Members to join atis and help us on our mission to create a food company that is different from any other healthy food concept in town. We are a rapidly growing company with plenty of opportunities for brilliant people to develop and progress. atis is embodied by our powerful, healthy food. We prepare our products fresh in house, everyday, but we aren't just product obsessed - we believe the experience has to be as vibrant as the food. So if you share a passion for delivering upbeat, positive and memorable experiences, we want to hear from you! We're looking for people who want to be part of the growing atis family and want to make a difference with us. We offer an amazing work culture of kindness and support, with great benefits and perks! * You'll thrive here if you have / are: • Friendly, nice people who take their work seriously!, • At least a few months' experience in a kitchen role in a professional restaurant, ideally fast-paced and high-volume. Although it is more important to have the right attitude and get stuck in fast!, • You bring positive energy to the kitchen - the kind that lifts the team and keeps the energy high even during the busiest service., • You show up - for your teammates, going beyond your job description when it matters., • You obsess over quality - in every dish, in food safety, in the small details others might miss., • You're driven and excited by fast pace and constant movement - we don't sit still. You spot what needs doing and get on with it without being asked., • You communicate clearly, openly, directly, and always with kindness. You take accountability - we have no time for blame culture., • A passion for good, healthy food., • Food safety knowledge and best practices. * What do we offer you? Financial • Generous bonus scheme - up to £1.25 per hour, with additional opportunities for management roles., • Free atis meal daily - healthy, filling and delicious., • 50% personal dining discount when you eat at any of our stores, outside of work hours., • 30% friends & family discount at atis., • Pension scheme., • Enhanced parental leave policy. Physical • Gym discounts., • Cycle to Work scheme., • atis football league - all levels welcome! Culture & Belonging • Your birthday off - paid!, • Employee Assistance Programme: 24/7 mental health support and access to free counselling sessions., • we want you to grow with us!, • Paid charity days., • Regular staff parties & events. * atis is an equal opportunities employer. We welcome applications from all backgrounds, experiences and communities.

    Inscripción fácil
  • Chef
    Chef
    hace 11 días
    £14–£14.5 por hora
    Jornada completa
    Croydon

    CHEF – JOB DESCRIPTION Position: Chef Location: Pub / Hospitality Venue Hours: Full-Time / Part-Time Salary: Competitive – dependent on experience ROLE OVERVIEW We are looking for an enthusiastic, reliable and experienced Chef to join our team. The successful candidate will be responsible for delivering consistently high-quality food while maintaining excellent standards of food safety, cleanliness and kitchen organisation. This is a hands-on position suited to someone who takes pride in their food, works well in a busy pub environment and understands the importance of consistency, speed and presentation. KEY RESPONSIBILITIES • Prepare, cook and present food consistently to the required standard., • Ensure all dishes are produced according to agreed recipes, specifications and portion controls., • Maintain high standards of food presentation and quality., • Complete food preparation ahead of service and ensure the kitchen is fully prepared for each trading session., • Work efficiently during busy services while maintaining quality and standards., • Ensure all food is stored, labelled, dated and rotated correctly., • Follow FIFO stock rotation procedures., • Complete and maintain all required food safety, temperature and HACCP records., • Maintain excellent standards of kitchen cleanliness and hygiene., • Ensure equipment, preparation areas, fridges, freezers and storage areas are kept clean and organised., • Assist with deliveries, stock control and stock rotation., • Minimise food waste and help maintain appropriate food margins., • Report maintenance, equipment or food safety issues immediately., • Follow allergen procedures and ensure allergen information is understood and correctly communicated., • Comply with all company policies, health & safety requirements and food hygiene legislation., • Work closely with the General Manager and wider venue team., • Support other kitchen team members when required. WHAT WE’RE LOOKING FOR The ideal candidate will have: • Previous experience working as a Chef within a pub, restaurant or similar hospitality environment., • Strong food preparation and cooking skills., • Good understanding of food hygiene and kitchen safety., • Knowledge of allergens and cross-contamination controls., • Ability to work calmly and efficiently during busy services., • Good organisation and time-management skills., • A positive and professional attitude., • Reliability and excellent attendance., • Ability to work independently as well as part of a team., • Flexibility to work evenings, weekends and bank holidays. DESIRABLE • Level 2 Food Safety & Hygiene Certificate or above., • Previous experience within a high-volume pub kitchen., • Experience with stock management and food ordering., • Understanding of food GP, portion control and waste management. WHAT WE OFFER • Competitive rate of pay., • Full-time and part-time opportunities., • Flexible working hours., • Opportunities to progress within a growing pub group., • Supportive management team., • Training and development opportunities., • Staff benefits and discounts where applicable. OUR EXPECTATIONS We expect every member of our kitchen team to take ownership of quality, cleanliness, consistency and customer satisfaction. Every plate leaving the kitchen should represent the standards of the venue and give our customers a reason to return. If you’re passionate about food, enjoy working in a busy pub environment and want to be part of a growing hospitality business, we’d love to hear from you.

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  • Front of House Team Member
    Front of House Team Member
    hace 5 días
    Jornada completa
    Nine Elms, London

    Pay Rate: £13.25 per hour + bonus of up to £1.25 per hour Job Type: Permanent (full-time) * We are looking for Front of House Team Members to join atis and help us on our mission to create a food company that is different from any other healthy food concept in town. We are a rapidly growing company with plenty of opportunities for brilliant people to develop and progress. atis is embodied by our powerful, healthy food. We prepare our products fresh in house, everyday, but we aren't just product obsessed - we believe the experience has to be as vibrant as the food. So if you share a passion for delivering upbeat, positive and memorable experiences, we want to hear from you! We're looking for people who want to be part of the growing atis family and want to make a difference with us. We offer an amazing work culture of kindness and support, with great benefits and perks! * You'll thrive here if you have / are: • Friendly, nice people who take their work seriously!, • A genuine enjoyment for interacting with people; colleagues and customers. We expect exceptional customer service!, • At least a few months' experience in a front of house role in a professional restaurant, ideally fast-paced and high-volume. Although it is more important to have the right attitude and get stuck in fast!, • You bring positive energy - the kind that lifts the room and makes both guests and colleagues feel welcome., • You show up - for your colleagues and your guests, going beyond your job description when it matters., • You obsess over quality - in the guest experience, in the small details others might miss., • You're driven and excited by fast pace and constant movement - we don't sit still. You spot what needs doing and get on with it without being asked., • You communicate clearly, openly, directly, and always with kindness. You take accountability - we have no time for blame culture., • A passion for good, healthy food., • Food safety knowledge and best practices. * What do we offer you? Financial • Generous bonus scheme - up to £1.25 per hour, with additional opportunities for management roles., • Free atis meal daily - healthy, filling and delicious., • 50% personal dining discount when you eat at any of our stores, outside of work hours., • 30% friends & family discount at atis., • Pension scheme., • Enhanced parental leave policy. Physical • Gym discounts., • Cycle to Work scheme., • atis football league - all levels welcome! Culture & Belonging • Your birthday off - paid!, • Employee Assistance Programme: 24/7 mental health support and access to free counselling sessions., • Industry leading internal progression rates with clear development plans - we want you to grow with us!, • Paid charity days., • Regular staff parties & events. * atis is an equal opportunities employer. We welcome applications from all backgrounds, experiences and communities.

    Inscripción fácil
  • Bar Staff
    Bar Staff
    hace 11 días
    £12.71–£13 por hora
    Jornada completa
    Kingston upon Thames

    BAR STAFF – JOB DESCRIPTION A.K. Whelan Pubs (AKW) Position: Bar Staff / Bar Team Member Hours: Full-Time & Part-Time Opportunities Location: Various Venues Across London & the South ABOUT THE ROLE We are looking for friendly, enthusiastic and reliable people to join our bar teams across A.K. Whelan Pubs. Our Bar Staff are at the heart of the customer experience. You will be responsible for delivering excellent service, maintaining high standards and helping create the welcoming, lively atmosphere our pubs are known for. Previous bar experience is an advantage, but attitude, reliability and a willingness to learn are equally important. Our values are simple: PEOPLE • STANDARDS • FUN We want team members who enjoy hospitality, take pride in their work and understand the importance of giving every customer a great experience. KEY RESPONSIBILITIES Customer Service • Welcome customers in a friendly and professional manner., • Provide fast, efficient and engaging bar service., • Take customer orders accurately and process payments correctly., • Have a good knowledge of the drinks and products available., • Assist customers with questions and recommendations., • Deal with customer queries professionally and escalate issues to management where required., • Help create a positive, welcoming and enjoyable atmosphere. Bar Service • Prepare and serve draught beers, spirits, wines, soft drinks and other beverages to company standards., • Ensure correct glassware, measures and presentation are used., • Maintain excellent product quality and presentation., • Follow responsible alcohol service procedures at all times., • Comply fully with Challenge 25 and licensing requirements., • Report any dispense, cellar or product-quality issues immediately. Cash & Till Procedures • Operate the EPOS/till system accurately., • Process cash and card transactions correctly., • Follow company procedures relating to discounts, refunds and voids., • Never give away stock or provide unauthorised discounts., • Report till discrepancies or transaction issues immediately. Stock Control • Handle all stock carefully and responsibly., • Follow correct measures and portion controls., • Minimise wastage and report breakages, spillages and wastage., • Assist with deliveries and stock rotation when required., • Maintain secure storage of stock., • Support management with stocktakes where required. Cleaning & Standards • Maintain a clean, organised and fully stocked bar throughout the shift., • Keep bar tops, shelves, fridges, glasswash areas and customer-facing areas clean., • Complete opening, closing and cleaning duties as instructed., • Ensure glasses are cleaned, polished and stored correctly., • Maintain high standards in customer areas, toilets and external areas where required., • Report maintenance, health & safety or cleanliness issues immediately. Licensing, Safety & Compliance • Follow all premises licence conditions and company policies., • Apply Challenge 25 consistently., • Refuse service appropriately when required and inform management., • Follow company procedures regarding intoxicated customers., • Comply with health & safety, fire safety, food hygiene and allergen procedures., • Report accidents, incidents or security concerns immediately., • Work responsibly to protect customers, colleagues and the business. WHAT WE ARE LOOKING FOR We are looking for people who are: • Friendly, positive and approachable., • Reliable and punctual., • Customer-focused., • Comfortable working in a busy environment., • Able to work effectively as part of a team., • Willing to learn and develop., • Able to maintain standards during busy periods., • Honest and responsible when handling cash and stock., • Flexible regarding evenings, weekends and bank holidays., • Passionate about hospitality and delivering great service. EXPERIENCE Previous experience in a pub, bar, restaurant or hospitality environment is desirable but not essential. Training can be provided for the right candidate. Experience with draught products, EPOS systems, cocktails, food service or high-volume venues would be beneficial. WORKING HOURS Our venues trade across weekdays, evenings and weekends. Applicants should therefore be prepared to work a mixture of: • Day shifts, • Evening shifts, • Weekends, • Bank holidays, • Major sporting and entertainment events Hours and shift patterns will depend on the individual venue and position. WHAT WE OFFER • Competitive rates of pay, • Full-Time and Part-Time opportunities, • Training and development, • Opportunities to progress into supervisory and management positions, • Experience within a growing multi-site pub business, • Supportive venue and operations teams, • A lively and varied working environment CAREER DEVELOPMENT We believe in developing talented people from within the business. For team members who demonstrate strong performance, reliability and leadership potential, there may be opportunities to progress through: Bar Staff → Supervisor → Assistant Manager → Deputy Manager → General Manager OUR EXPECTATIONS Every member of the team represents the venue and A.K. Whelan Pubs. We expect our Bar Staff to arrive ready for work, maintain professional standards, support their colleagues and deliver excellent customer service throughout every shift. Above all, we want people who contribute positively to our culture: PEOPLE • STANDARDS • FUN

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  • Front of House Supervisor
    Front of House Supervisor
    hace 5 días
    Jornada completa
    Nine Elms, London

    Pay Rate: £14.50 per hour + bonus of up to £1.25 per hour Salary Equivalent: £33,930 p/a + bonus (based on a 45 hour week) Job Type: Permanent (full-time) * We are looking for an experienced and driven Front of House Supervisor to join atis - someone who doesn't just keep things running, but raises the standard for everyone around them. This is a role for people who take real ownership of their shift, their team, and the guest experience. We are a rapidly growing company with plenty of opportunities for brilliant people to develop and progress into management. atis is embodied by our powerful, healthy food. We prepare our products fresh in house, everyday, but we aren't just product obsessed - we believe the experience has to be as vibrant as the food. So if you share a passion for delivering upbeat, positive and memorable experiences, and have the leadership skills to inspire a team to do the same, we want to hear from you! We're looking for people who want to grow with atis and take on real responsibility. We offer an amazing work culture of kindness and support, with great benefits and perks! * What you'll be doing: • Leading and motivating your team through high-volume service - staying calm, decisive and positive when it counts., • Coaching team members in the moment; spotting gaps, giving feedback, and actively developing people's skills., • Taking full accountability for the shift - standards, pace, guest experience, and operational performance., • Handling customer feedback and on-shift challenges with composure and good judgement., • Communicating clearly and confidently with both your team and with management., • Ensuring food safety, hygiene and atis standards are upheld at all times., • Being the go-to person your team can rely on - leading by example in everything you do., • Supporting the management team with stock taking, stock control and the ordering of stock. * You'll thrive here if you have / are: • Proven experience in a supervisory or leadership role in a fast-paced, high-volume hospitality environment., • Someone who leads by example - rolling up their sleeves while keeping an eye on the bigger picture., • A genuine enjoyment for interacting with people; colleagues and customers. We expect exceptional customer service!, • You bring positive energy - the kind that lifts the room, inspires your team and makes both guests and colleagues feel welcome., • You show up - for your team and your guests, leading from the front and going beyond your job description when it matters., • You obsess over quality - in the guest experience, in your team's output, in the small details others might miss., • You're driven and excited by fast pace and constant movement - we don't sit still. You spot what needs doing and make sure it gets done., • You communicate clearly, openly, directly, and always with kindness. You take accountability and hold your team to the same high standard - we have no time for blame culture., • A natural coach - someone who gets real satisfaction from seeing others improve and succeed., • Composure under pressure and the ability to make quick, confident decisions., • A passion for good, healthy food., • Food safety knowledge and best practices. * What do we offer you? Financial • Generous bonus scheme - up to £1.25 per hour, with additional opportunities at management level., • Free atis meal daily - healthy, filling and delicious., • 50% personal dining discount when you eat at any of our stores, outside of work hours., • 30% friends & family discount at atis., • Pension scheme., • Enhanced parental leave policy. Physical • Gym discounts., • Cycle to Work scheme., • atis football league - all levels welcome! Culture & Belonging • Your birthday off - paid!, • Employee Assistance Programme: 24/7 mental health support and access to free counselling sessions., • Industry leading internal progression rates with clear development plans - we want you to grow into management., • Paid charity days., • Regular staff parties & events. * atis is an equal opportunities employer. We welcome applications from all backgrounds, experiences and communities.

    Inscripción fácil
  • Removal /Delivery Driver
    Removal /Delivery Driver
    hace 12 días
    £13–£15 por hora
    Jornada completa
    London

    We are seeking a reliable and dedicated House removal /Furniture Delivery Driver to join our team. The successful candidate will be responsible for House Removals and Delivering Furniture from warehouse to various locations, ensuring timely and safe delivery. This role requires a strong commitment to customer service and the ability to handle heavy lifting as part of daily operations. Responsibilities • Safely operate a delivery van to transport goods to designated locations., • Load and unload items, ensuring all products are secured for transport., • Communicate effectively with warehouse staff and customers regarding delivery schedules and any potential issues., • Perform routine vehicle inspections and maintenance checks to ensure safety standards are met., • Maintain accurate records of deliveries, including any discrepancies or damages encountered during transit., • Adhere to all traffic laws and company policies while driving., • Assist in the warehouse as needed, including inventory management and organisation of stock. Qualifications • Previous experience as a Furniture Delivery Driver or in a similar role is preferred., • Valid driving licence with a clean driving record; experience with commercial driving is advantageous., • Ability to perform heavy lifting and manual handling tasks safely., • Strong communication skills, both verbal and written, for effective interaction with team members and customers., • Familiarity with local routes and traffic patterns is beneficial., • A proactive attitude towards problem-solving and customer service excellence. Join us in delivering exceptional service while enjoying the dynamic environment of our team! Job Types: Full-time, Part-time, Temporary, Temp to perm, Apprenticeship Application question(s): • Seeking candidates with experience in house removals or furniture delivery?

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  • Hairdresser
    Hairdresser
    hace 15 días
    £1500–£4000 mensual
    Jornada parcial
    London

    JUNIOR TEXTURED HAIRSTYLIST Texture Hair by Floria is looking for a passionate Junior Stylist who wants to develop their career in textured hair. We are a specialist textured-hair salon committed to celebrating curls, coils and waves while creating a space where every client feels seen, understood and confident. This position would suit a developing stylist who already has a foundation in hairdressing but wants greater experience, confidence and education working across different textures. THE ROLE As a Junior Stylist, you will work with clients while continuing to develop your technical knowledge and confidence with support from the Texture team. Your responsibilities will include: • Carrying out thorough client consultations, • Listening to clients’ hair history, goals and concerns, • Performing services within your current training and competency, • Developing skills across curls, coils and different textured-hair patterns, • Educating clients on maintenance, products and home care, • Managing your appointment times effectively, • Maintaining accurate client and service records where required, • Keeping your station clean, organised and prepared, • Supporting appropriate product recommendations and rebooking, • Communicating early when a service may overrun, • Asking for technical support whenever required, • Working collaboratively with stylists, assistants and management, • Participating in training, coaching and continued technical development ABOUT YOU We’re looking for someone who: • Has existing hairdressing training and/or salon experience, • Has a genuine interest in specialising in textured hair, • Is passionate about client care, • Is eager to learn and develop technically, • Accepts feedback positively, • Communicates openly when they need support, • Is reliable, punctual and organised, • Works well as part of a team, • Takes responsibility for their work, • Maintains high standards of hygiene and professionalism You do not need to know everything. We would much rather have a developing stylist who is honest about what they don’t know and eager to learn than someone who is afraid to ask for support. WHAT WE OFFER • Ongoing textured-hair education and development, • Technical guidance and coaching, • Opportunities to observe and learn from experienced stylists, • A clear environment for professional growth, • Support in building confidence and expanding your service skills, • A collaborative and supportive salon culture, • Staff benefits in line with salon policy, • Opportunity for long-term progression within Texture OUR CULTURE Texture is about more than beautiful hair. We believe a great salon experience comes from technical skill, empathy, education, professionalism and genuine human connection. We don’t expect perfection. We expect kindness, honesty, responsibility, respect and the desire to keep becoming better. TO APPLY Please submit your CV along with a short introduction. If available, we’d also love to see examples of your work through an Instagram/portfolio link. Tell us why textured hair interests you and what you would most like to develop as a stylist.

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  • Support Worker
    Support Worker
    hace 18 días
    £29061.5 anual
    Jornada completa
    South Croydon

    About us At Norbury Park all staff are aware of our core values of; care, community, nurture and support which we embed throughout our day-to-day practice and care for the young people/ children in our care. We are creative, supportive, collaborative and our goal is to care for Young people and Children within the residential home setting and ensure that they are always safe, well cared for and that we are working collaboratively with these young people/children to achieve their goals. At the heart of the work that we do is to support these individuals with their care and development needs, helping them to progress towards a more independent and well-rounded life. Role purpose To care for all Young people and Children within the residential home and ensure that they are always safe, well cared for and that you are working collaboratively with these young people/children to achieve their goals. To support these individuals with their care and development needs, helping them to progress towards a more independent and well-rounded life. Main Duties • Undertake all duties and responsibilities in accordance with: company policies, procedures, protocols, guidelines, standards; good professional practice,, CQC and other regulatory requirements, relevant legislations, all legal and contractual obligations., • Provide advice, information and support to the residents., • To support and provide care for the young people/children in the home by assisting them with; bathing, eating, homework, education, behaviour, money management, travel training etc., • Ensure resident’s follow the homes rules and support the manager in investigating and taking action where these may have been breached., • Manage challenging behaviour which may require physical intervention to appropriately support the child/ young person., • Oversee the maintenance of accurate client records and databases and provide statistics for management and to assist with service evaluation in a timely fashion., • Support clients with the prompting of their medication, conduct accurate and timely medication audits and maintain accurate medication records., • Complete written documentation (support plans, Medication sheets, risk assessments) regarding the young people/ children to help and ensure their safety and development within our setting., • Take part in regular team meetings to discuss the residents, the progress that they are making, how their general well-being is as well as forming action plans to support them further., • Attend professionals meetings (where appropriate)., • Assist in the transfer of individuals between agencies and services. Health and Safety • To be familiar with Health and Safety Regulations, policies and procedures and ensure they are adhered to within your own area of responsibility., • To be aware of and follow fire policies and procedures, ensuring safety of residents and workers safety and welfare at all times. Equality and Diversity • To enforce the zero tolerance policy of all forms of victimisation, discrimination and harassment in the workplace., • To be tolerant of differences and use respectful language., • Ensure professional standards and boundaries are clear., • To treat everyone respectfully. Norbury Park is committed to fostering a diverse and inclusive workplace where all employees are valued, respected, and empowered to contribute their unique perspectives and talents. We believe in equal opportunities for employment and advancement, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by applicable laws. Our dedication to equality extends to our recruitment process, professional development programs, and all aspects of employment. Join us in creating an environment that celebrates diversity and promotes equal opportunities for everyone. Benefits of working at Norbury Park as a Support Worker • 5 days of work a week, • Annual Salary with the option for overtime if you wish, • Annual Salary review with the option to be suggested for a one-off bonus, • Bank Holiday extra pay, • Christmas gift card, • Pension scheme, • Predictable rota, you are able to know your days off months’ in advance, • 28 days of holiday per year, • Friendly and collaborative work team, • A team that is making a difference with extremely challenging and complex children/ young people, • Training opportunities; E-learning modules including; Food Safety Level 2, Safeguarding Children, GDPR, Emergency First aid at work. Further CPD opportunities such as Level 3 Diploma for Residential Childcare, Qualified First Aider course. We accept suggestions of courses that will help support/enable you in your role further. Additional Notes Candidates who have been shortlisted for an interview will be expected to complete our application form prior to their interview. Job Types: Full-time, Permanent Salary: From £29,061.50 per year Benefits: • Company events, • Company pension, • On-site parking, • Sick pay Physical setting: • Care home, • Residential home Shift: • 8 hour shift, • Day shift, • Night shift Work Location: In person

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  • Childcare Assistant
    Childcare Assistant
    hace 26 días
    £10–£14 por hora
    Jornada parcial
    London

    DD’s Childcare is a nurturing and vibrant childcare setting dedicated to providing a safe, stimulating, and loving environment for young children. We focus on early years development, fostering creativity, curiosity, and confidence in every child. Job Description: We are seeking a passionate and reliable Childcare Assistant to join our team. You will support the daily care and development of children, working closely with staff to create a warm and engaging environment. Responsibilities: • Assist in the supervision and care of children aged 0-3 years, • Support children’s learning and development through play and structured activities, • Ensure the safety and well-being of all children in your care, • Maintain a clean, safe, and organized environment, • Help with feeding, changing, and nap times as needed, • Build positive relationships with children, parents, and colleagues, • Follow safeguarding and health & safety policies Requirements: • Experience working with children (preferred but not essential), • Level 2 or 3 childcare qualification (or willingness to train), • Understanding of EYFS framework (preferred), • A caring, patient, and enthusiastic personality, • Ability to work well in a team and take initiative, • Enhanced DBS check (or willingness to obtain one), • First Aid certification (desirable) Benefits: • Support with training and career progression, • Friendly and supportive work environment, • Holiday entitlement and other benefits If you love working with children and want to make a real difference, we’d love to hear from you!

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  • General Manager
    General Manager
    hace 2 meses
    £40000–£45000 anual
    Jornada completa
    Croydon

    About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

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