72 Best help desk Jobs in Leeds (August 2026)

Care Navigator

15 hours ago

Pudsey

Job summaryWe are seeking a caring, compassionate and efficient Care Navigator to join our friendly 4-Partner GP Surgery in Pudsey, Leeds. This is an essential role within the practice team, requiring a dedication to support the delivery of the highest standards of patient care.We can offer hours between 21 hours per week to full-time for the right candidate. Shifts are 7 hours: 7.50am-2.50pm or 11.30am-6.30pm and these will be agreed and set with the successful candidate. The post also involves a degree of flexibility and willingness to help cover sickness absence or annual leave within the team.A GP practice is a fast-paced, teamworking environment, requiring the ability to work under pressure and to absorb regular changes. Excellent attention to detail and high levels of accuracy are required to ensure an excellent and safe service for our patients.Your duties would include handling patient queries (via telephone, email, our online consultation system Anima, and face-to-face contact at the reception desk), signposting patients to the most appropriate clinician or service for their needs (following inhouse training), and issuing prescriptions.GCSE/'O' level English and Maths are essential, as well as IT literacy. No previous experience of working in a GP surgery is required, however, the successful candidate will demonstrate they have friendly, caring attitude and a desire to work in a healthcare setting.We are a SystmOne practice.Main duties of the jobThe Care Navigator is the first point of contact for patients contacting our GP surgery. This can be via a variety of methods, including telephone, face to face, online consultation service and email. The purpose of the role is to optimise the patients journey, taking every opportunity to ensure that requests are managed appropriately whilst delivering a high quality of service.Covering the reception desk and dealing with patient enquiries face to face.Triaging patients to be seen in the practice or signposting them to an alternative appropriate service.Following practice standard operating procedures.Dealing with patient requests received via Anima, our online consult system.Responding to email requests received.Actioning tasks in SystmOne Workflow.Supporting the pharmacy team with patient prescription requests.About usHillfoot is a friendly, welcoming surgery. We believe in providing a stable and supportive working environment, and offering training and development opportunities to our staff. We have 4 Partners, 3 Salaried GPs, 1 ACP, 2 Practice Nurses and 1 HCA. We also have a large administrative and care navigation team who is overseen by the Practice Manager. We are part of West Leeds PCN and together we provide many additional services such as dietetics, pharmacy support and physiotherapy. We are also a training practice and have GP Trainees and regular medical students from the University of Leeds.DetailsDate posted12 August 2026Pay schemeOtherSalary 12.71 an hour ContractPermanentWorking pattern Full-time, Part-time Reference numberA2887-26-0002Job locations126 Owlcotes RoadPudseyWest YorkshireLS28 7QRUnited KingdomJob descriptionJob responsibilitiesCare NavigatorLine managerReception SupervisorAccountable toPractice Manager Hours per weekUp to 37.5 hours per weekJob summaryThe Care Navigator is the first point of contact for patients contacting our GP surgery. This can be via a variety of methods, including telephone, face to face, online consultation service and email. The purpose of the role is to optimise the patients journey, taking every opportunity to ensure that requests are managed appropriately whilst delivering the a high quality of service.Primary responsibilitiesAnswering high volume calls from our patients in an efficient and courteous manner.Putting patients at ease and providing clear, concise information. Taking clear and concise notes of patient interactions and ensuring these are documented accurately in the SystmOne clinical software tool.After appropriate training, triaging patient calls using a variety of questioning techniques in order to develop a full picture of the nature of the patients problem and then signposting the patient to the appropriate care. Identifying potentially serious problems and bringing those to the immediate attention of the correct clinician.For less serious or routine problems, working with the patient to identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.Building and maintaining strong relationships with all direct team members, clinicians and recognising healthcare professionals in the practice as a scarce resource to be used appropriately.Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community and being able to use this knowledge to guide the patient to that service.Dealing appropriately with instructions and queries from clinicians and outside agencies. Covering the reception desk and dealing with patient enquiries face to face.Following practice standard operating procedures as set out in the practices Care Navigation & Administration Handbook.Dealing with patient requests received via the online consult system.Responding to email requests received.Actioning tasks in SystmOne Workflow.Supporting the pharmacy team with patient prescription requests. Maintaining strict confidentiality in relation to all issues concerned within requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.Remaining up to date with all statutory and mandatory training. Additional responsibilitiesConfidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health & other matters. They do so in confidence & have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined above, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidentialHealth & Safety:The postholder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identifiedEquality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, & current legislationRespecting the privacy, dignity, needs & beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to & of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Communication:The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordinglyThe person specification for this role is detailed below.Person specification Care NavigatorQualificationsDesirableGCSE Maths and English grade CExperienceDesirableExperience of working with the general publicExperience of working in a primary care environmentExperience of working with sensitive data and maintaining confidentialityExperience of chronic disease managementExperience of SystmOneSkillsDesirableExcellent communication skills (written and oral)Effective time management (planning and organising)Ability to work as a team member and autonomouslyGood interpersonal skillsProblem solving and analytical skillsAbility to follow clinical policy and procedurePersonal qualitiesEssentialDesirablePolite and confidentFlexible and co-operativeSensitive and empathetic in distressing situationsAbility to work under pressure/in stressful situationsEffectively able to communicate and understand the needs of the patientPunctual and committed to supporting the team effortOther requirementsEssentialDisclosure Barring Service (DBS) check Job description Job responsibilitiesCare NavigatorLine managerReception SupervisorAccountable toPractice Manager Hours per weekUp to 37.5 hours per weekJob summaryThe Care Navigator is the first point of contact for patients contacting our GP surgery. This can be via a variety of methods, including telephone, face to face, online consultation service and email. The purpose of the role is to optimise the patients journey, taking every opportunity to ensure that requests are managed appropriately whilst delivering the a high quality of service.Primary responsibilitiesAnswering high volume calls from our patients in an efficient and courteous manner.Putting patients at ease and providing clear, concise information. Taking clear and concise notes of patient interactions and ensuring these are documented accurately in the SystmOne clinical software tool.After appropriate training, triaging patient calls using a variety of questioning techniques in order to develop a full picture of the nature of the patients problem and then signposting the patient to the appropriate care. Identifying potentially serious problems and bringing those to the immediate attention of the correct clinician.For less serious or routine problems, working with the patient to identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.Building and maintaining strong relationships with all direct team members, clinicians and recognising healthcare professionals in the practice as a scarce resource to be used appropriately.Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community and being able to use this knowledge to guide the patient to that service.Dealing appropriately with instructions and queries from clinicians and outside agencies. Covering the reception desk and dealing with patient enquiries face to face.Following practice standard operating procedures as set out in the practices Care Navigation & Administration Handbook.Dealing with patient requests received via the online consult system.Responding to email requests received.Actioning tasks in SystmOne Workflow.Supporting the pharmacy team with patient prescription requests. Maintaining strict confidentiality in relation to all issues concerned within requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.Remaining up to date with all statutory and mandatory training. Additional responsibilitiesConfidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health & other matters. They do so in confidence & have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined above, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidentialHealth & Safety:The postholder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identifiedEquality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, & current legislationRespecting the privacy, dignity, needs & beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to & of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Communication:The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordinglyThe person specification for this role is detailed below.Person specification Care NavigatorQualificationsDesirableGCSE Maths and English grade CExperienceDesirableExperience of working with the general publicExperience of working in a primary care environmentExperience of working with sensitive data and maintaining confidentialityExperience of chronic disease managementExperience of SystmOneSkillsDesirableExcellent communication skills (written and oral)Effective time management (planning and organising)Ability to work as a team member and autonomouslyGood interpersonal skillsProblem solving and analytical skillsAbility to follow clinical policy and procedurePersonal qualitiesEssentialDesirablePolite and confidentFlexible and co-operativeSensitive and empathetic in distressing situationsAbility to work under pressure/in stressful situationsEffectively able to communicate and understand the needs of the patientPunctual and committed to supporting the team effortOther requirementsEssentialDisclosure Barring Service (DBS) checkPerson Specification Qualifications EssentialGCSE grade A to C in English and MathsDesirable- Person Specification Qualifications EssentialGCSE grade A to C in English and MathsDesirable-Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameHillfoot SurgeryAddress126 Owlcotes RoadPudseyWest YorkshireLS28 7QRUnited KingdomEmployer's websiteEmployer detailsEmployer nameHillfoot SurgeryAddress126 Owlcotes RoadPudseyWest YorkshireLS28 7QRUnited KingdomEmployer's website

Help desk jobs in LeedsCreate job alerts

Popular jobs searches in Leeds

Popular help desk jobs locations