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We have an exciting opportunity for a Legal Technology Solutions Analyst to join our Legal Technology team, based in A&O Shearman's Belfast Office. Do you have the right skills and experience for this role Read on to find out, and make your application. What you will do This role will involve providing technical support to A&O Shearman lawyers and our clients and advising them on which technologies and solutions may fit their requirements, and helping to design, configure and deliver technical project solutions. The role requires an awareness of and a keen interest in automation/contract lifecycle management technologies, web technologies, data extraction, artificial intelligence, and knowledge and collaboration, in order to advise on and meet our clients' future needs. The role would be best suited to an individual from an IT background with an interest in legal, or an individual from a legal background with an interest in IT. You will work closely with a wide range of internal and external stakeholders. Internally, you will work closely with all members of the wider Legal Technology group from Analyst to Director level and also directly with our lawyers from Trainee to Partner level. Externally you will work with key clients and suppliers alike. Provide legal tech support desk support, via telephone, email, webchat and ticketing systems, to internal lawyers and clients within agreed SLAs Advise internal lawyers and clients on how to best use and configure systems to help meet their needs Undertake system maintenance tasks and admin required to ensure effective of the systems Collaborate with other subject matter experts, technology suppliers and other departments to troubleshoot issues and provide technical guidance Provide regular updates on the progress of work to Team Leads, clients and senior management Assist Team Leads to produce and maintain various product and client reports Assist in the creation and upkeep of internal know-how Undertake any other responsibilities which come up as part of their role, supporting other departments and project teams as necessary Contract Lifecycle, Document Automation Services & Deal Management Services: Contribute to pre-project evaluations and provide document automation effort estimations for document automation projects Plan, design, build and test automated documents and workflows Test author output and undertake quality assurance activities, following best practice governance Deliver demonstrations and provide training and technical support to lawyers and clients Contribute to pre-project evaluations and provide technical build effort estimations Create, support and maintain deal management and collaboration solutions, including configuring online data structures and data visualisations Undertake solution quality assurance activities, following best practice governance Deliver demonstrations and provide training and technical support to lawyers and clients What you will have A minimum of 1 years' experience in a support position or experience in a legal professional or professional services role Aptitude and willingness to learn new technology quickly and develop new skills An interest in advanced and emerging technologies Good knowledge of MS Office suite Proven experience in a legal technology support role is desirable but not essential Experience using document automation technology (e.g. Avvoka, Contract Express), deal/transaction management tools (eg HighQ Collaborate, Legatics) and/or data extraction tools (eg Kira, RAVN) is desirable but not essential Experience of mark-up languages and basic web application knowledge is desirable but not essential What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. xohmjla We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . LI

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team , based in A&O Shearman's Belfast office. Are you the right applicant for this opportunity Find out by reading through the role overview below. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30 countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5 years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. xohmjla NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. LI

Opportunity : Internal Sales ManagerCompany : Balloo HireContract : PermanentLocation : BelfastSalary : Competitive + Commission + Company VehicleAbout the RoleBalloo Hire is looking for an ambitious, driven, and people-focused Internal Sales Manager to lead and develop our Internal Sales Executive team. This is a key leadership role within a fast-paced and growing hire business, offering the opportunity to make a real impact on team performance, customer experience, and operational excellence.The successful candidate will combine strong leadership skills with a hands-on approach to sales support, customer relationship management, and commercial performance. You will play a vital role in driving sales growth, supporting team development, improving internal processes, and ensuring high standards across all hire administration and reporting functions.This is an exciting opportunity for someone who thrives in a progressive environment and is looking to develop their career within a successful and expanding business.Key ResponsibilitiesTeam Leadership & DevelopmentLead, motivate, and manage the Internal Sales Executive team to achieve individual and team sales targets.Conduct regular monthly and quarterly 1-2-1 meetings, performance reviews, and coaching sessions to support personal development and continuous improvement.Foster a high-performance culture focused on teamwork, accountability, and exceptional customer service.Identify & implement training and development requirements to strengthen product knowledge, systems usage, and sales capability.Sales & Customer ManagementSupport the team in managing inbound sales enquiries and converting opportunities into hire orders.Assist with customer account management, helping to build and maintain strong long-term relationships with both new and existing clients.Work collaboratively with external sales teams and operational departments to maximise revenue opportunities and deliver excellent service levels.Step in to assist with quotations, order processing, and customer queries during periods of high demand.Operational & Compliance OversightComplete mandatory weekly and monthly audits and reporting checks, including: Items on hire and off hireInvoice and documentation accuracyContract reviews and closure processesOutstanding purchase orders (POs)Ensure all internal systems, hire records, and administrative processes are maintained accurately and efficiently.Monitor KPIs and departmental performance, producing reports and insights for senior management.Continuously review processes and identify opportunities to improve efficiency, customer experience, and commercial performance.Collaboration & Business GrowthWork closely with management to support wider business objectives and sales strategies.Contribute ideas and initiatives that help drive business growth and operational improvement.Promote a positive and professional image of Balloo Hire across all customer interactions.What We're Looking ForPrevious experience in a sales management, internal sales, or hire desk leadership role.Strong leadership and team management skills with the ability to motivate and develop others.Excellent communication and customer relationship skills.Organised and detail-oriented with strong administrative and reporting capabilities.Ability to work effectively in a fast-paced environment and manage multiple priorities.TPBN1_UKTJ

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team , based in A&O Shearman's Belfast office. Are you the right applicant for this opportunity Find out by reading through the role overview below. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30 countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5 years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. xohmjla NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. LI

hackajob is partnering directly with Kainos to hire for this role. Are you the right applicant for this opportunity Find out by reading through the role overview below. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Lead EDM Support Consultant , you'll be part of a collaborative and fast-paced support team delivering post-deployment services and ongoing support to our global EDM customers. The team environment is built around shared ownership, continuous learning, and supporting one another while managing customer interactions, system updates, and issue resolution in line with agreed SLAs. This role blends customer-facing consulting with hands-on solution support , giving you exposure to real-world challenges across a diverse client base. You'll work closely with customers to understand their needs, investigate and troubleshoot issues, and provide clear, pragmatic solutions, while also collaborating with internal teams such as product, engineering, and delivery. You'll take ownership of support requests end-to-end, balancing responsiveness with quality and helping customers get ongoing value from their EDM solution. Beyond day-to-day support, you'll contribute to knowledge sharing, process improvement, and the evolution of the EDM support offering , helping shape how the team operates as it scales. The support environment at Kainos values curiosity, accountability, and teamwork, offering opportunities to grow your technical skills, deepen your Workday expertise, and make a tangible impact for both customers and colleagues Key Responsibilities Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment. Deliver services within agreed SLAs, ensuring high customer satisfaction. Manage and prioritise incoming requests, identifying root causes and resolving issues effectively. Manage Team Utilization and ensuring support Consultants maintain efficiency and remain effective. Maintaining regular 1-1s with support team consultants and acting as first point of contact for work or personal concerns. Ensuring Support Team consultants are supported in achieving departmental goals, KPI's and OKR's Maintaining regular 1-1s with support team consultants and acting as first point of contact for an work or personal concerns. Support recurring releases and deployments, helping customers adopt new features and updates. Work collaboratively across internal Support Teams. Contribute to knowledge base development to support internal learning and customer self-service by documenting complex troubleshooting steps and solutions. Working with Service Managers to ensure compliance with data security, privacy, and governance standards in all configurations and processes. Help support Service Managers with customer transfers into Live-Support Serve as a point of contact for supporting Service Managers in handling and resolving customer escalations. Minimum (Essential) Requirements: Very Strong customer focus and some experience in a customer-facing role, consulting environment. Willing to understand customer needs and build relationships. Able to understand when to escalate issues when appropriate. Very strong understanding of Workday products either/or HCM/Financials/Payroll as well as any specialist Capability. Ability to manage competing priorities and resolve issues independently. Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation. Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail. A proactive, solutions-oriented mindset, with a desire to continuously learn and grow. Aware of the importance of confidentiality and non-disclosure policies and/or agreements and always ensures security of information. Very strong sense of commerciality and a strong holistic view of EDM Strong desire to mentor others and able to give both positive and constructive feedback to others. Desirable Skills Workday certification in HCM, Payroll, or Financials. Awareness of ITIL, ISO20000 principles and best practices Experience with JIRA Service Desk Experience in a Support environment or post deployment services Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. xrnqpay Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job! Job Title - Hire Controller Location - Belfast Working Hours - Mon - Fri, 07:30 - 17:00 - 42 hours per week Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that theyre satisfied with our service. On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact. For us to help you on your journey to success, heres what youll need: Strong organisational skills Strong communication skills both verbally & written Adaptability Commitment to learn and develop Driving license Previous experience working within the hire industry or similar sales or operational role Ability to support your business unit/team to deliver our ESG Strategy Decade to Deliver. What we offer: 26 days holiday (plus bank holidays) Life assurance Pension Scheme Canteen facilities 95% discount across the Speedy brand Opportunities for training, development and career progression Voluntary Health Cash Plan My Staff Shop: discounts and offers for shopping etc. across many suppliers Green Commute Initiative: Work scheme for cycling PAM Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities. Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group. Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible. Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. Link below to our policies in line with our ESG Governance. https://www.speedyservices.com/esg/governance All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment. TPBN1_UKTJ

Recruitment Consultant - Supply Chain & Logistics Hunter Savage | Belfast | Hybrid Hunter Savage is expanding into Supply Chain and Logistics and we are looking for a commercially sharp Recruitment Consultant to help us build this desk from a position of real strength.With an established client base

Solutions Architect Location: Flexible, with regular travel to offices and customer sites across England Salary: Competitive, dependent on experience Contract: Full-time About Us At turn IT on, we put schools and their needs first. As part of The Transforming Learning Group (TLG), we provide a wide range of ICT, MIS, GDPR and consultancy services to over 5,000 schools across England. Our mission is simple: to help schools make the most of technology so they can focus on teaching and learning. We're proud of our people-focused culture and collaborative approach. Guided by our values of care, excellence, honesty and teamwork, we create an environment where colleagues are trusted, supported and encouraged to succeed. About the Role We're looking for a skilled and customer-focused Pre-Sales and Project Delivery Consultant to join our Projects team. This is a varied role that combines technical pre-sales expertise with project delivery support. You'll work closely with customers and internal teams to understand requirements, develop effective solution designs, provide technical guidance, and help ensure projects are delivered successfully from initial discovery through to implementation and handover. The ideal candidate will have experience within a managed service, technical consultancy or project delivery environment and be confident translating customer requirements into practical, secure and commercially viable solutions. Key Responsibilities • Conduct technical discovery activities to understand customer requirements and project objectives., • Produce solution designs, technical documentation, estimates and implementation plans., • Support the successful delivery of projects, ensuring solutions are implemented in line with agreed scope, quality and timescales., • Act as a technical point of contact throughout project delivery, providing guidance and resolving technical queries., • Work closely with Project Managers, Engineers, Service Desk teams, Procurement and Sales colleagues to ensure smooth project progression., • Create and maintain clear technical documentation, including designs, diagrams and handover materials., • Identify and manage technical risks, dependencies and quality considerations., • Support service transition activities, ensuring successful handover into operational support., • Contribute to the continuous improvement of processes, standards and technical solutions. About You We're looking for someone who can combine strong technical knowledge with excellent communication and organisational skills. You will ideally have: • Experience in technical pre-sales, solution design, project delivery or technical consultancy., • A strong understanding of infrastructure, cloud technologies, Microsoft 365, networking, security and managed services., • Experience producing technical proposals, estimates and project documentation., • Knowledge of project delivery methodologies and best practices., • Strong stakeholder management skills and the ability to communicate technical concepts clearly., • Excellent planning and organisational skills, with the ability to manage multiple priorities., • A proactive approach to problem solving and continuous improvement. Desirable • Experience working within the education sector or an IT managed service provider., • Project management qualifications such as PRINCE2, Agile or APM., • Microsoft, networking, cloud or security certifications., • Experience supporting tenders, frameworks or complex technical projects. What We Offer • A flexible and supportive working environment., • Opportunities for professional development and certification., • Access to a collaborative and highly experienced technical team., • The chance to make a real difference to schools and education through technology., • Employee benefits and wellbeing initiatives. At turn IT on, we're committed to creating an inclusive workplace where everyone can thrive. We welcome applications from candidates of all backgrounds and experiences. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. Happy to talk flexible working. REF-229980 JBRP1_UKTJ

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department’s mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30 countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm’s core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.G., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.G., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.G., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.G., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5 years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. LI

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