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\n Role Overview\n \n We are seeking a Vice President – Business Risk and Solutions to join our Markets Operations team in Belfast. This is a key leadership role responsible for driving risk management, governance, and operational solutions across the FICC business, ensuring the firm's risk posture remains robust, well-controlled, and aligned to regulatory expectations. \n \n The successful candidate will bring a strong risk-oriented mindset, excellent stakeholder management skills, and a proven ability to deliver results in a complex, fast-paced financial services environment. Working closely with senior leadership across Operations, Risk, and Compliance, this role offers significant visibility and the opportunity to make a meaningful impact across a globally recognised financial institution. \n \n What you’ll do\n \n Risk Framework Development\n \n \n • Support the design and implementation of risk management frameworks in partnership with the Risk and Control team.\n, • Contribute to the identification, measurement, management, and mitigation of operational risks across the Markets Operations function.\n, • Maintain awareness of the evolving risk landscape and proactively elevate emerging risks to senior leadership.\n \n \n Strategic Insights & Reporting\n \n \n • Prepare and deliver management information (MI), and operational metrics to senior leadership.\n, • Provide actionable insights and recommendations to address operational, financial, reputational, and strategic risks.\n, • Support the development of risk mitigation strategies aligned to business objectives.\n \n \n Governance & Compliance\n \n \n • Contribute to the design and maintenance of governance frameworks that ensure accountability and transparency across all risk and solutions workstreams.\n, • Ensure adherence to regulatory standards and internal policies across all areas of responsibility.\n, • Prepare and present clear, concise reporting to senior stakeholders and governance forums.\n \n \n Cross-Functional Collaboration & Stakeholder Engagement\n \n \n • Foster collaboration across Operations, Finance, Risk, Compliance, and other key departments.\n, • Build and maintain strong relationships with key internal stakeholders and represent the Business Risk and Solutions function in cross-functional working groups and governance committees.\n, • Engage confidently with senior stakeholders, providing clear and well-structured communications both written and verbal.\n \n \n What we need from you\n \n \n • Proven experience in risk management, business solutions, or a related strategic role within the financial services industry.\n, • Strong understanding of regulatory requirements and governance frameworks relevant to Markets Operations or FICC businesses.\n, • Demonstrated ability to develop, implement, and maintain risk frameworks and operational policies.\n, • Proven ability to manage multiple concurrent activities and complex projects within a high-risk regulatory and operational environment.\n, • Strong analytical and problem-solving skills.\n, • Excellent communication, negotiation, and stakeholder management skills, with the ability to engage confidently at VP level and above and articulate complex recommendations clearly — both written and verbal.\n, • Demonstrated risk-oriented mindset combined with a focus on driving operational improvement and business solutions.\n, • Proficiency in data-driven decision-making and analytical problem-solving.\n, • Highly organised, results-oriented, and proactive, with the ability to manage multiple workstreams simultaneously in a dynamic, high-pressure environment.\n, • Experience in one or more of the following disciplines, including Records Management, Continuity of Business (CoB), or Third Party Management.\n, • Experience managing third party risk, including vendor due diligence, risk assessments, and ongoing monitoring.\n, • Knowledge of records management tools and platforms\n, • Experience in Market Operations or a FICC-aligned business environment is desirable.\n \n \n What we can offer you\n \n We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. \n \n By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is reviewed annually), and enjoy a whole host of additional benefits such as: \n \n \n • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure\n, • A discretional annual performance related bonus\n, • Private medical insurance packages to suit your personal circumstances\n, • Employee Assistance Program\n, • Pension Plan\n, • Paid Parental Leave\n, • Special discounts for employees, family, and friends\n, • Access to an array of learning and development resources\n \n \n Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. \n \n Job Family Group:Operations - Transaction Services\n \n Job Family:Securities and Derivatives Processing\n \n Time Type:Full time\n \n Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, \n color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. \n \n If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . \n \n View Citi’s EEO Policy Statement and the Know Your Rights poster. \n #J-18808-Ljbffr

Brook Street Recruitment is recruiting on behalf of our Belfast client for a Materials Administrator / Controller to join their team on a full-time, permanent basis.The RoleReporting to the Lead Material Planner, you will support the management of customer contracts and long-term agreements, ensuring excellent service delivery while procuring and managing inventory in line with customer forecasts and business requirements.Key ResponsibilitiesForecasting & Inventory ManagementProcess customer forecasts and liaise with purchasing on material requirements.Monitor stock levels and analyse forecast versus actual usage.Identify forecast discrepancies and challenge slow or non-moving stock where appropriate.Maintain inventory in line with customer demand, lead times, and contractual commitments.Resolve supply gaps and support continuity of supply.Order & Supply Chain CoordinationProgress customer orders and provide regular updates to internal teams.Monitor incoming stock and communicate potential delays proactively.Obtain supplier quotations and pricing for materials and spot purchases.Customer Service & Account SupportRespond promptly to customer enquiries.Maintain accurate CRM records.Provide account cover during colleague absences.Attend customer meetings when required.Develop product knowledge to maximise customer opportunities and identify areas for added value.Reporting & Data ManagementAnalyse delivery performance and issue reports to internal and external stakeholders.Create and monitor KPIs and support month-end reporting activities.Maintain customer part and pricing databases.Team SupportCollaborate closely with colleagues to resolve day-to-day issues.Support team members during periods of increased workload.Essential CriteriaGCSEs/A-Levels (or equivalent).Strong Microsoft Office skills, particularly Outlook and Excel.Excellent analytical, organisational, and numerical skills.Strong IT skills and attention to detail.Ability to produce accurate reports and work to a high degree of precision.Good commercial awareness and customer relationship skills.Ability to work independently, prioritise workload, and meet deadlines.Strong communication and teamwork skills.Hours - Monday to Friday, 8:30am - 5:00pmSalary - £28,000To apply, please send your CV to Colleen Farquharson via the apply link.#NIT2Brook Street NMR is acting as an Employment Agency in relation to this vacancy.TPBN1_UKTJ

Our client is currently recruiting an experienced Mechanic who will carry out maintenance, repair, and inspection of their fleet, including HGVs, vans, trailers, and plant equipment.ResponsibilitiesEnsure that all vehicles and equipment are maintained to a high standard, are roadworthy, and comply with legal, environmental, and company requirements.Work as part of the workshop team to minimise downtime, support operational continuity, and contribute to a safe and efficient working environment.Carry out servicing, repairs, diagnostics, and maintenance on HGVs, vans, trailers, and plant equipment.Diagnose faults and complete repairs efficiently and to a high standard.Assist in delivering preventative maintenance schedules to reduce breakdowns and downtime.Prepare vehicles for MOT and other compliance inspections.Respond to breakdowns and urgent repair requirements as directed by the Mechanical Supervisor.Ensure all work is completed in line with manufacturer guidelines and company standards.Maintain good housekeeping standards within the workshopQualifications & ExperienceTime-served mechanic or relevant qualification in vehicle maintenance or mechanical engineering.Experience working on HGVs, commercial vehicles, or plant equipment.Ability to diagnose faults and complete repairs independently.Good understanding of Health & Safety in a workshop environment.Ability to complete accurate records and documentation.Good communication and teamwork skills.Reliable, proactive, and strong work ethic.Mon - Fri - 45 hours per weekIf you are interested in this role please send your most recent CV to the address supplied.Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles. Brightwork (part of the Staffline Group), do not charge any recruitment or job-seeking fees at any stage of the hiring process.Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles. Brightwork (part of the Staffline Group), do not charge any recruitment or job-seeking fees at any stage of the hiring process.TPBN1_UKTJ

Brook Street Recruitment is recruiting on behalf of our Belfast client for a Materials Controller to join their team on a full-time, permanent basis.The RoleReporting to the Lead Material Planner, you will support the management of customer contracts and long-term agreements, ensuring excellent service delivery while procuring and managing inventory in line with customer forecasts and business requirements.Key ResponsibilitiesForecasting & Inventory ManagementProcess customer forecasts and liaise with purchasing on material requirements.Monitor stock levels and analyse forecast versus actual usage.Identify forecast discrepancies and challenge slow or non-moving stock where appropriate.Maintain inventory in line with customer demand, lead times, and contractual commitments.Resolve supply gaps and support continuity of supply.Order & Supply Chain CoordinationProgress customer orders and provide regular updates to internal teams.Monitor incoming stock and communicate potential delays proactively.Obtain supplier quotations and pricing for materials and spot purchases.Customer Service & Account SupportRespond promptly to customer enquiries.Maintain accurate CRM records.Provide account cover during colleague absences.Attend customer meetings when required.Develop product knowledge to maximise customer opportunities and identify areas for added value.Reporting & Data ManagementAnalyse delivery performance and issue reports to internal and external stakeholders.Create and monitor KPIs and support month-end reporting activities.Maintain customer part and pricing databases.Team SupportCollaborate closely with colleagues to resolve day-to-day issues.Support team members during periods of increased workload.Essential CriteriaGCSEs/A-Levels (or equivalent).Strong Microsoft Office skills, particularly Outlook and Excel.Excellent analytical, organisational, and numerical skills.Strong IT skills and attention to detail.Ability to produce accurate reports and work to a high degree of precision.Good commercial awareness and customer relationship skills.Ability to work independently, prioritise workload, and meet deadlines.Strong communication and teamwork skills.Hours - Monday to Friday, 8:30am - 5:00pmSalary - £28,000To apply, please send your CV to Colleen Farquharson via the apply link.#NIT2Brook Street NMR is acting as an Employment Agency in relation to this vacancy.TPBN1_UKTJ

Company DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, 350/300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values [link to values] driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers.We are looking for a skilled and results-oriented Onsite Support Analyst based in Belfast, working remotely and supporting customers in Dublin and London. Occasional travel to customer sites will be required, when not providing remote support.Your responsibilities will include delivering prompt and professional assistance to resolve IT-related challenges, enabling your colleagues and customers to remain productive and achieve their goals. With a strong focus on delivering exceptional customer service, you will apply your technical expertise to ensure a dependable IT infrastructure. Whether addressing first-level issues, escalating complex problems, or performing maintenance tasks, you will be dedicated to maintaining an efficient and seamless IT environment.The ideal candidate will play a pivotal role in resolving advanced technical issues within Azure, AWS, Microsoft Office, and Windows service environments. This position requires in-depth knowledge of cloud technologies, outstanding problem-solving abilities, and a commitment to providing unparalleled support.Attendance at the relevant Version 1 office will be expected on an ad-hoc basis.Key Responsibilities:Serve as the first point of contact for technical support via phone, email, or chat.Log and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems.Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, Audio Visual, and network problems.Ensure timely resolution of incidents in line with Service Level Agreements (SLAs).Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.Contribute to the development and maintenance of the IT knowledge base.Deliver excellent customer service and build strong relationships with end-users.Monitor system performance and identify potential issues proactively.Conduct routine health checks of systems, applications, and networks to ensure optimal performance.Monitor and manage system alerts to address potential issues before they escalate.Set up and configure new laptops, mobile devices, and peripherals.Liaise with 3rd party suppliers (i.e. Couriers, Vendors)Manage user accounts, permissions, and access rights.Install, update, and patch software applications according to company policy.Maintain inventory of IT equipment and manage equipment lifecycle.Perform scheduled maintenance, such as software updates, patch installations, and backups.Support audio/visual equipment for meeting rooms and company events.Collaborate with other IT teams to address complex or recurring problems.Test business continuity measures, including disaster recovery plans, to ensure readiness.Review and refine service desk documentation and processes regularly for efficiency and accuracy.Participate in IT projects, such as system upgrades or deployments, when required.Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies.Package and deploy routine security updates.Remote support with occasional travel to customer sites in Dublin and LondonFull time position – 08:00hrs to 18:00hrs working days except Bank Holidays. Covering early and late support hours on local rota. Working from Home or Version 1 office when not on Customer site.QualificationsSkills, Education & Qualifications:Minimum of 2-5 years of experience in deskside support.Strong customer service orientation with excellent communication skills.Ability to explain technical concepts to non-technical users.Experience with service desk management tools (e.g., ServiceNow).Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.Strong communication, interpersonal, and problem-solving abilities.Customer-focused mindset with a commitment to delivering high-quality support.Strategic thinking and decision-making.Ability to manage multiple priorities and meet deadlines.Adaptability to evolving technologies and processes.Strong analytical and reporting skills.Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.Operating Systems: Expertise in Windows, macOS, and mobile OS platforms (Android/iOS)Hardware & Software Troubleshooting: Diagnosing and resolving complex issues across desktops, laptops, peripherals, and enterprise applicationsCloud & Virtualisation: Proficiency in Azure, AWS, VMware, and Citrix environments, including virtual desktop infrastructure (VDI) and cloud-based endpoint managementNetworking: Strong understanding of TCP/IP, DNS, DHCP, VPNs, and firewalls; often CCNA or equivalent certifiedSecurity & Compliance: Familiarity with endpoint protection tools (e.g. Sophos, Carbon Black), patching cycles, encryption, and identity/access managementAutomation & Scripting: Experience with PowerShell, Bash, or Python for automating tasks and managing configurationsApplication Packaging: Microsoft Intune: Knowledge and experience associated with Patch My PC, Windows Installer (MSI), PowerShell Scripting, InstallShield / WiX Toolset / AdminStudio, Linux & macOS, Mobile Platforms (iOS/Android), Active Directory & Group PolicyExperience with remote support tools.Proficiency in Azure Active Directory and Group Policy Support.Ability to lift and transport equipment.Mobility to access various office areas, including under desks and in server/Comms rooms.May require occasional after-hours support for critical issues or scheduled maintenance.Additional InformationWhy Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profitsStrong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programmeFlexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balanceFinancial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount schemeEmployee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policiesEducational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red HatReward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.And many more exciting benefits… drop us a note to find out more.Version 1 is an equal opportunities employer. We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring. We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [recruiter email address] at Version 1. We will consider all requests carefully, respectfully and confidentially.Video links:[EM1]Please add the email address for the lead recruiterSummaryType: Full-timeFunction: ConsultingExperience level: Mid-Senior LevelIndustry: Information Technology And Services

Job ID: 98588450128Posted: 2026-08-01Location: Belfast, Northern Ireland, United KingdomCategory: Operations - Transaction Services, ProfessionalCompany: CitiRole OverviewWe are seeking a Vice President – Business Risk and Solutions to join our Markets Operations team in Belfast. This is a key leadership role responsible for driving risk management, governance, and operational solutions across the FICC business, ensuring the firm's risk posture remains robust, well-controlled, and aligned to regulatory expectations.The successful candidate will bring a strong risk-oriented mindset, excellent stakeholder management skills, and a proven ability to deliver results in a complex, fast-paced financial services environment. Working closely with senior leadership across Operations, Risk, and Compliance, this role offers significant visibility and the opportunity to make a meaningful impact across a globally recognised financial institution.What you'll doRisk Framework DevelopmentSupport the design and implementation of risk management frameworks in partnership with the Risk and Control team.Contribute to the identification, measurement, management, and mitigation of operational risks across the Markets Operations function.Maintain awareness of the evolving risk landscape and proactively escalate emerging risks to senior leadership.Strategic Insights & ReportingPrepare and deliver management information (MI), and operational metrics to senior leadership.Provide actionable insights and recommendations to address operational, financial, reputational, and strategic risks.Support the development of risk mitigation strategies aligned to business objectives.Governance & ComplianceContribute to the design and maintenance of governance frameworks that ensure accountability and transparency across all risk and solutions workstreams.Ensure adherence to regulatory standards and internal policies across all areas of responsibility.Prepare and present clear, concise reporting to senior stakeholders and governance forums.Cross-Functional Collaboration & Stakeholder EngagementFoster collaboration across Operations, Finance, Risk, Compliance, and other key departments.Build and maintain strong relationships with key internal stakeholders and represent the Business Risk and Solutions function in cross-functional working groups and governance committees.Engage confidently with senior stakeholders, providing clear and well-structured communications both written and verbal.What we need from youProven experience in risk management, business solutions, or a related strategic role within the financial services industry.Strong understanding of regulatory requirements and governance frameworks relevant to Markets Operations or FICC businesses.Demonstrated ability to develop, implement, and maintain risk frameworks and operational policies.Proven ability to manage multiple concurrent activities and complex projects within a high-risk regulatory and operational environment.Strong analytical and problem-solving skills.Excellent communication, negotiation, and stakeholder management skills, with the ability to engage confidently at VP level and above and articulate complex recommendations clearly — both written and verbal.Demonstrated risk-oriented mindset combined with a focus on driving operational improvement and business solutions.Proficiency in data-driven decision-making and analytical problem-solving.Highly organised, results-oriented, and proactive, with the ability to manage multiple workstreams simultaneously in a dynamic, high-pressure environment.Experience in one or more of the following disciplines, including Records Management, Continuity of Business (CoB), or Third Party Management.Experience managing third party risk, including vendor due diligence, risk assessments, and ongoing monitoring.Knowledge of records management tools and platformsExperience in Market Operations or a FICC-aligned business environment is desirable.What we can offer youWe work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is reviewed annually), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenureA discretional annual performance related bonus Private medical insurance packages to suit your personal circumstancesEmployee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.#LI- TK3------------------------------------------------------Job Family Group: Operations - Transaction Services------------------------------------------------------Job Family:Securities and Derivatives Processing------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.

Preferred:ServiceNow CIS (Certified Implementation Specialist) Risk and/or Compliance certification or ServiceNow System Certified System Administrator (or equivalent)Experience with managing Business Continuity Management requirements would be an advantage. Connect to your opportunity The IT Risk M

Team Lead Contract Type: Permanent - 35 hrs. per week Purpose of a Team Lead To supervise and deploy staff within their allocated team, ensuring the provision of care, personal support, daily living tasks and activities with customers either within their own home, day centres or in residential care settings. To assist the Service Manager, Deputy Manager and other colleagues to support individual customers to attain their full potential and maximise the options available, encouraging choice, participation and motivation. Main Responsibilities of a Team Lead Leading a Team To be responsible for the day-to-day management of a team ensuring that it maintains a high standard of professional support in line with all relevant regulations, policies and procedures. To ensure the effective operation of the staff key worker system. To organise and manage the rostering process so that sufficient staff are provided at all times in accordance with the requirements of customers. To provide practical induction training to new staff and promote on-going staff development through personal reviews, regular supervisions, annual appraisal, competency assessments and team meetings. Working with service users To work in partnership with customers, encouraging choice, participation, motivation and risk taking. To ensure any incidents or events that may have an impact on the customers PCP are reported and recorded, liaising with the immediate supervisor (and/or any other relevant staff) as appropriate. To work closely with the respective manager and any respective health care professionals in the development of person-centred plans (PCPs) and ensure that customers reviews are carried out within prescribed timetables. To be responsible for the accurate monitoring and recording of all customers documentation in respect of individual service plans, reviewing and escalating as required. To contribute to the on-going assessment of customers (including assessment of new customers), observing any deterioration in their health and well-being and ensuring this is managed and recorded in an appropriate way. To undertake regular risk-assessments take place in line with the respective requirements of the service and ensure that Support Workers are trained appropriately. To participate in Quality Assurance Framework auditing process as required. Where required, support customers with their physical care and personal hygiene needs, ensuring that their independence is maintained and ensuring appropriate levels of privacy and dignity. To liaise as delegated with external agencies (e.g. District Nurses, Social Workers, Housing Providers, etc). to ensure that that identified needs and aspirations are being met and support is given to the agreed standards as part of a multidisciplinary approach to support. Where required, to administer medication and/or delegated nursing care as directed by nurses, medical advisors and supervisors or line-manager. To support and facilitate communication with customers relatives, friends, professional helpers and other members of staff, ensuring the continuity of quality and safety in the provision of personal care services. Where required, to be responsible for the safe ordering, administering and storage of medication in line with all relevant policies and procedures. Where required, to escort and assist disabled people both in and around the Service setting, as well as to accompany them to other external events and appointments in the wider community. To undertake driving if required. Where required, to support customers with personal money matters in accordance with policies and procedures. To take part in the on-call procedures as required at the service General Duties To facilitate regular team meetings and attend any other meetings as required. To work within the regulatory compliance requirements applicable at the respective service. To maintain an awareness of individual customer risk assessments relating to specific support needs, for example, dysphagia, mobility and safety. Undertake required training for self and team, including updates (sometimes offsite and outside normal working hours) and be responsible for maintaining and improving own knowledge and skills. To undertake any other reasonable duties as requested. General Actively promote the organisational mission, values, aims and objectives, ensuring all Policies and Procedures, to include the Code of Conduct and Practice are adhered to at all times. Be a cultural carrier for Threshold Ensure compliance with all legal and regulatory requirements, including NISCC registration and Access NI check requirements. Adhere and comply with all Thresholds Health and Safety Policies and Procedures including reporting and recording of all relevant incident, contributing to the overall physical cleanliness and general condition of the facilities of the service. Act as a Deputy Fire Warden and / or First Aid Person if designated. Actively promote a working environment where equality of opportunity, anti-discriminatory practice, individual rights and choice are promoted in accordance with Thresholds established Principles, Policies and Procedures. The above summary of the main roles and responsibilities is not intended to be exhaustive. This role may develop in accordance with the Thresholds Strategic Corporate Plan. However, you will from time to time be required to undertake other duties that are appropriate to your role and nature of your post. Equal Opportunities Statement Threshold is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on any of the protected characteristics. Our hiring decisions are based solely on qualifications, merit, and business needs. We encourage all qualified candidates to apply and join us in creating a welcoming environment for everyone. Education and Professional Qualifications Essential QCF Level 3 or above in health and social care or working towards and ability to complete within 6 months Previous Experience Essential Minimum 1 year of experience in a health and social care setting Desirable Minimum 6 months experience in health and social care supervising a team Competencies Essential Ability to demonstrate alignment with Thresholds core values: -Communication and interpersonal skills -Motivation and drive for excellenceq Innovation and Creativity -Integrity and Honesty -Collaboration and Team work. Additional Requirements Desirable Possess a current and valid driving license or have access to a form of transport that will permit the candidate to meet the requirements of the post in full. Guidance Threshold will undertake a shortlisting exercise based solely upon the written information contained within your application form, to satisfactorily demonstrate how and to what extent you meet the above specified criteria. The shortlisting exercise will be based upon the identified criteria from the personnel specification. The shortlisting panel will notmake assumptions as to your circumstances, qualifications, and experience. Threshold reserves the right to supplement these shortlisting criteria using additional essential and or desirable criteria from the personnel specification at subsequent stages of the shortlisting process. Canvassing Please note that any form of canvassing, either oral or written, directly or indirectly, in connection with this appointment shall disqualify a candidate from the recruitment and selection process. Supplementary Information Please note that this is a regulated post and will be subject to a satisfactory Enhanced Access NI Check. For more information on the background check process, please refer to our policy titled Inclusive Hiring and Rehabilitation. This will be dealt with in line with our Privacy Policy. The post holder must either be registered or apply for registration with the Northern Ireland Social Care Council, (NISCC), upon appointment. Please note: All candidates applying for a role with Threshold must already have the legal right to work in the UK without sponsorship. As Threshold cannot offer visa sponsorship. We reserve the right to close the vacancy early if we feel we have received suitable number of applications Benefits: company pension sick pay TPBN1_NI

Additionally, the IT Manager leads the recruitment, training, and performance management of IT staff, maintains disaster recovery and business continuity plans, and manages budgets and vendor contracts to optimize resources and ensure smooth technology operations. The role involves managing IT proje

Role Purpose The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of managed services supporting critical national infrastructure (CNI) environments. The role ensures the availability, resilience, security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident management, cyber resilience, business continuity, stakeholder engagement, and regulatory compliance. Key Responsibilities Service Delivery Leadership • Own end-to-end service delivery for critical business and operational services., • Ensure contractual service levels, KPIs, and operational commitments are consistently achieved., • Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management • Act as the primary service management contact for senior customer stakeholders., • Build trusted relationships with customer leadership, operational teams, regulators, and suppliers., • Present service performance, risks, improvement initiatives, and strategic recommendations to executive stakeholders. Operational Governance • Ensure adherence to ITIL and customer-specific operational processes. Major Incident & Crisis Management • Provide leadership during major incidents and service outages., • Coordinate technical teams, suppliers, and customer stakeholders during crisis situations., • Ensure structured communication, escalation management, and post-incident reviews., • Drive root cause elimination and preventative actions. Security & Resilience Management • Work closely with cyber security and risk teams to maintain secure operations., • Lead service resilience planning, disaster recovery testing, and business continuity exercises., • Ensure vulnerabilities, risks, and remediation activities are tracked and managed effectively., • Support cyber incident response activities where required. Service Improvement & Transformation • Develop and maintain continual service improvement plans (CSIPs)., • Identify opportunities to improve service quality, automation, efficiency, and customer experience., • Champion AI Ops, observability, automation, and proactive service management. Commercial & Financial Management • Manage service budgets, forecasts, and financial performance., • Support contract governance and service reporting. Risk & Assurance • Maintain service, operational, security, and regulatory risk registers., • Drive mitigation plans and ensure timely resolution of identified risks., • Report operational risk posture to customer and internal leadership forums. Required Experience Essential • 17+ years of experience in IT Service Delivery, Managed Services, or Infrastructure Operations., • Experience delivering services within Critical National Infrastructure, Telecommunications or other highly regulated environments., • Experience managing geographically distributed delivery teams and third-party suppliers., • Hands-on experience with ITIL service management processes

Job Title: Contract Manager / Area Maintenance Manager (Retail FM) Location: Belfast (Northern Ireland & ROI) Contract Type: Permanent | 40 Hours Per Week Salary: Ranging between £49,106 - £54,621 (depending on experience) + Car / Car Allowance of £5,700 + Annual Bonus! We have an exciting opportunity for an experienced Contracts Manager / Area Maintenance Manager to join our team, working with one of our major UK retail clients. In this role, you will lead a mobile technical team, ensuring the effective delivery of Planned Preventative Maintenance (PPM) and Reactive Maintenance services. A key part of this position isfostering strong client relationships, maintaining excellent communication, and ensuring our service consistently meets expectations. You will be responsible for managing both your technicians and client interactions, ensuring a customer-focused approach that builds trust and long-term partnerships. Service delivery must align with all legislative and regulatory standards, as well as agreed service levels. Additionally, you will oversee a schedule of compliance audits, taking prompt corrective action wherenecessary. Driving continuous improvement, supporting training, and enhancing operational processes will also be integral to your success in this role. If you are passionate about delivering exceptional service, building strong relationships, and leading a high-performing team, we’d love to hear from you! Key Responsibilities: • Deliver Outstanding Customer Service: Ensure all sites are fully covered 24/7, 365 days a year, to provide both reactive and planned maintenance, maintaining high service levels that meet client expectations., • Client-Focused Performance Management: Monitor and address any underperformance against KPIs, ensuring corrective action plans are in place to drive continuous improvement and enhance client satisfaction., • Technical Support & Team Development: Provide expert guidance, coaching, and support to the mobile engineering team, ensuring they are equipped to deliver high-quality service to clients., • Resource Management for Service Excellence: Ensure all necessary tools and equipment are available so that maintenance work can be carried out efficiently, minimizing disruptions for the client., • Collaborative Support & Leadership: Assist the Divisional Operations Manager with technical, personnel, and FM process issues, ensuring seamless service delivery that aligns with client needs., • Operational Continuity: Provide cover for the Divisional Operations Manager when required, ensuring consistency in service and client communication during absences, holidays, or meetings. Financial Responsibility As an Area Maintenance Manager, you will play a critical role in budget control and cost management, ensuring that all financial decisions align with business objectives while delivering high-quality service to our clients. Your key responsibilities include: • Effective Budget Management: Oversee all expenditure across your allocated area, ensuring strict cost control within agreed site budgets, • Financial Accountability: Ensure all spending approvals comply with designated levels of spend authority, maintaining transparency and financial discipline., • Driving Business Growth: Identify and implement cost-effective business development opportunities within budget, enhancing service offerings for the customer., • Strategic Planning & Investment: Collaborate with the customer and designated managers to support the development of capital plans and projects, ensuring financial efficiency and long term value., • This role requires a commercially aware leader who can balance cost control with service excellence, ensuring both financial sustainability and customer satisfaction. People Responsibility As an Area Maintenance Manager, you will lead from the front, setting clear standards and expectations for your team. You will be responsible for the direct line management of all mobile maintenance teams, ensuring they are fully equipped to deliver outstanding service. Your key responsibilities include: • Building a High-Performing Team: Leading recruitment and induction processes to ensure the right talent is brought into the team, • Developing & Coaching: Providing ongoing training, development, and appraisals to help technicians reach their full potential while aligning with company processes., • Ensuring Compliance & Competency: Regularly reviewing legal training requirements and ensuring all team members are validated and up to date with industry and company standards., • Setting the Standard for Performance: Holding technicians accountable for delivering all aspects of their roles, ensuring high-quality service and professionalism., • Upholding Conduct & Capability: Managing team conduct and performance effectively, applying disciplinary procedures where necessary in line with company policies., • Managing Attendance Fairly & Consistently: Monitoring absence within the team, ensuring return-to-work interviews are conducted and any support needed is provided., • This role requires a proactive leader who leads by example, maintains high standards, and fosters a culture of excellence and accountability The ideal candidate: • Flexible to be available / on call out of hours, • Full driving license. What We Offer: At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include: • 33 Days Holiday (Inc. Bank Holidays) • Private Pension • HealthShield Cashback Plan - Reclaim part of your dental/optical costs. • OneCity – Employee Discount Platform • Employee Value Awards up to the value of £250 • Access to Costco Personal Membership Subscription • Mental and Physical Health Services (Wisdom, Thrive, SkinVision) • Electric Car Scheme (Criteria Applies) • First Bus Commuter Club – Discounted Bus Travel

Job Title: Deskside Support Analyst Engagement: Full Time, Permanent Location: Belfast ⌚ Working hours: Shift pattern between (Apply online only) and (Apply online only) Salary: Up to £36,000 About the role As Deskside Support Analyst you will be part of the Service Operations team and be the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests. You will work within a fast-paced, security-conscious environment, supporting a wide range of technologies and adhering to ITIL best practices. This role requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving. What you'll do • Act as the first line of technical support, handling incidents, requests, and alerts raised through ServiceNow or other communication channels., • Provide first-level diagnosis and resolution for issues related to Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure)., • Escalate complex issues to second- or third-line teams while maintaining ownership and ensuring timely updates to the customer., • Monitor and maintain system performance alerts and security-related events in line with MSP operational procedures., • Adherence to documented processes and procedures, including technical procedures and knowledge base articles., • Support user account management, password resets, and access provisioning through Active Directory / Entra ID., • Ensure incidents and requests are logged, prioritised, and resolved within agreed service levels (SLAs)., • Collaborate with other internal teams to support continuous service improvement and maintain high standards of security and compliance., • Participate in shift-based or on-call rotations where required to provide 24/7 operational coverage. What you'll bring • Strong working knowledge of the latest (and minus one) Microsoft operating systems (Windows / Windows Server)., • Experience using ServiceNow or similar IT service management tools., • Proficiency with Microsoft Cloud technologies, including Azure and related services., • Hands-on experience with Active Directory / Entra ID administration and troubleshooting., • Good understanding of Microsoft 365 applications and user support., • Knowledge of ITIL service management principles and best practices., • Excellent communication and customer service skills, with the ability to explain technical issues in simple terms., • Strong analytical and problem-solving abilities with a proactive, solution-oriented mindset., • Experience working in an MSSP or security-focused environment is desirable but not essential. What we offer • 25 days leave + bank holidays, • Your birthday off, • Enhanced parental leave, • Company Pension, • Private medical, • Gym membership, • Cycle to work scheme, • Employee assistance programme, • Endless learning opportunities Who are we Acora One is a trusted UK technology partner dedicated to helping small and medium-sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations. Our values • #1 Be the best you can be, • #2 We do what we say, • #3 Together we win To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Group Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Job Purpose The HSEQ Manager is responsible for leading and continually improving the company's Health, Safety, Environmental and Quality (HSEQ) management systems across all operations. The role ensures full compliance with legislative requirements, client standards, and ISO management systems while promoting a proactive Zero Harm culture throughout the business. Working closely with senior management, project teams, clients and subcontractors, the HSEQ Manager will support the successful delivery of major civil engineering, power transmission, grid connection and infrastructure projects while maintaining the highest standards of safety, environmental stewardship and quality. Key Responsibilities Health & Safety Lead the development, implementation and continual improvement of the company's Health & Safety Management System. Promote a positive safety culture and behavioural safety initiatives across all project sites. Ensure compliance with all relevant UK and Irish health and safety legislation. Conduct regular site inspections, audits and compliance reviews. Investigate incidents, near misses and non-conformances, identifying root causes and implementing corrective actions. Monitor HSEQ performance through KPIs and prepare monthly management reports. Develop and review RAMS, safe systems of work and project-specific HSEQ documentation. Provide competent HSEQ advice to project managers, supervisors and operational teams. Support emergency preparedness and business continuity planning.Environmental Management Ensure compliance with environmental legislation and client environmental requirements. Promote sustainable construction practices and environmental best practice. Monitor waste management, pollution prevention, carbon reduction and environmental performance. Support biodiversity and ecological protection measures on construction projects. Lead environmental inspections and ensure corrective actions are implemented.Quality Management Maintain and continually improve the Quality Management System. Ensure compliance with ISO 9001 standards and client quality requirements. Monitor project quality performance and oversee inspection and test plans where required. Lead internal quality audits and coordinate external certification audits. Drive continuous improvement initiatives across operational teams.Compliance & Governance Maintain compliance with ISO 9001, ISO 14001 and ISO 45001 management systems. Manage certification audits and surveillance visits. Ensure all HSEQ documentation is maintained, controlled and regularly reviewed. Monitor legislative changes and communicate updates throughout the business. Support client audits and pre-qualification assessments.Leadership & Training Provide leadership, coaching and mentoring to operational teams. Deliver HSEQ inductions, toolbox talks and awareness training. Develop annual HSEQ training plans and competency matrices. Work collaboratively with project managers to embed HSEQ requirements throughout project delivery. Promote employee engagement and continuous improvement in HSEQ performance.Skills & Experience Essential Minimum 5 years' experience in an HSEQ management role within civil engineering, utilities, infrastructure or construction. Strong knowledge of UK Health & Safety legislation and environmental regulations. Experience implementing and managing ISO 9001, ISO 14001 and ISO 45001 management systems. Experience conducting audits, incident investigations and root cause analysis. Excellent communication and stakeholder management skills. Strong report writing and analytical abilities. Full UK driving licence. Willingness to travel to project sites across the UK and Ireland.Desirable Experience working on power transmission, substations, overhead lines or grid connection projects. NEBOSH Diploma or equivalent. Chartered Membership (CMIOSH) or working towards chartership. Internal or Lead Auditor qualification. Environmental qualification (IEMA or equivalent). Temporary Works, CDM Regulations and Principal Contractor experience.ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit

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