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Support Engineer \n Start Date: ASAP \n Permanent | Competitive Salary + Excellent Benefits \n Location: Farnborough (On-site) \n \n We're currently recruiting for a specialist digital innovation partner who delivers secure, mission-critical technology across the Defence and National Security sectors, to recruit an experienced Support Engineer. \n This is an exciting opportunity to join a growing organisation working on technology that has real operational impact. You'll become part of a collaborative technical team, supporting secure digital environments while helping deliver innovative solutions for some of the UK's most critical programmes. \n If you're passionate about technology, enjoy solving technical challenges and thrive in a secure, fast-paced environment, we'd love to hear from you. \n \n The Opportunity \n As a Support Engineer, you'll play an important role in supporting and maintaining secure IT environments, providing both desk-side and remote support across a range of technologies. \n Working closely with engineers, architects and delivery teams, you'll help ensure users receive an exceptional support experience while contributing to the reliability, security and continuous improvement of critical systems. \n This is a varied, hands-on role, ideal for someone who enjoys troubleshooting technical issues, working collaboratively and continuously developing their technical expertise. \n \n Key Responsibilities \n You'll play a key role in supporting the organisation's secure technology environments by: \n\n • Providing 1st and 2nd line technical support across users, devices and infrastructure.\n, • Managing support tickets, providing regular updates and escalating complex issues where appropriate.\n, • Delivering both desk-side and remote end-user support.\n, • Responding to monitoring alerts and assisting with incident management.\n, • Supporting Microsoft 365, Windows, MacOS and endpoint management environments.\n, • Maintaining accurate documentation within the ticketing system and knowledge base.\n, • Communicating incidents and planned maintenance to the wider user community.\n, • Supporting device provisioning, user onboarding and ongoing system administration.\n, • Occasionally travelling to customer or operational sites when required.\n\n \n About You \n We're looking for someone with a strong customer-focused mindset, excellent troubleshooting skills and a genuine passion for technology. \n You'll also have: \n\n • Experience supporting Windows 10/11 and MacOS environments.\n, • Knowledge of Microsoft 365 administration.\n, • Experience administering Azure, Entra ID or Active Directory.\n, • Exposure to Microsoft Intune or other endpoint management platforms.\n, • Experience provisioning end-user devices and onboarding users.\n, • Understanding of security concepts including Multi-Factor Authentication (MFA) and Conditional Access.\n, • Experience working with ITSM platforms such as Atlassian or similar ticketing systems.\n, • Strong communication, problem-solving and organisational skills.\n, • A proactive approach with a desire to continuously learn and improve.\n\n \n Desirable Experience \n\n • Windows Server administration.\n, • iOS and iPadOS support.\n, • JAMF or similar MacOS MDM solutions.\n, • Linux administration (Ubuntu/CentOS).\n, • Group Policy configuration and troubleshooting.\n, • Writing PowerShell scripts.\n\n \n Why Apply? \n This is a fantastic opportunity to join an innovative organisation delivering cutting-edge digital solutions that genuinely make a difference within Defence and National Security. \n Working alongside highly skilled technical professionals, you'll gain exposure to exciting technologies while enjoying excellent opportunities for personal and professional development. \n In return, you'll benefit from: \n\n • Competitive salary.\n, • Annual bonus.\n, • 25 days annual leave plus bank holidays.\n, • Private Medical Insurance.\n, • Life Assurance.\n, • Generous pension scheme (10% employer contribution).\n, • Professional training and career development support.\n, • On-site gym, café, restaurant and secure parking.\n, • A collaborative, inclusive and innovation-focused working environment.\n\n \n Security Clearance \n Due to the nature of this role, applicants must hold active UK Security Clearance (SC) or be eligible to work within a Security Cleared environment if specified by the client. \n \n We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \n By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Helpline Advisor \n\n • Location: Camberley\n, • Job Type: Full-time, Permanent\n, • Salary: £28,000 - £30,000\n\n Join our team as a Helpline Advisor and become the first point of contact for customer and dealer enquiries. This role is perfect for individuals who excel in problem-solving, delivering excellent customer service, and building strong relationships. Whether your background is in customer service, warranty administration, aftersales support, service coordination, or a technical environment, we encourage you to apply. \n Day-to-day of the role: \n\n • Respond to customer and dealer enquiries via telephone, email, and CRM systems.\n, • Provide accurate information and support across a wide range of products and services.\n, • Investigate customer queries and collaborate with internal teams to achieve effective resolutions.\n, • Follow up on enquiries to ensure a positive customer experience and timely completion.\n, • Manage warranty-related queries and liaise with workshop and technical teams regarding progress.\n, • Build and maintain strong relationships with customers, dealers, and internal stakeholders.\n, • Escalate any recurring issues, safety concerns, or unusual product failures as appropriate.\n, • Produce customer guidance documents and support materials.\n, • Continuously develop product knowledge and understanding of company products and services.\n, • Ensure compliance with company Health & Safety and Quality procedures.\n\n Required Skills & Qualifications: \n\n • Previous experience in customer service, warranty administration, aftersales support, service coordination, technical administration, or a similar role.\n, • Excellent communication skills with confidence handling telephone and email enquiries.\n, • Strong problem-solving and investigative skills.\n, • A customer-focused approach with a commitment to delivering positive outcomes.\n, • Calm, professional, and organised, with the ability to prioritise a busy workload.\n, • Experience building effective relationships with customers and colleagues.\n, • Good IT skills, including proficiency in Microsoft Office and Excel.\n, • An interest in engineering, technology, or technical products would be advantageous, but full product training will be provided.\n\n Benefits: \n\n • Opportunity to work in a dynamic and supportive environment.\n, • Comprehensive training on products and services.\n, • Career development opportunities within the company.\n, • Competitive salary and benefits package.\n\n If you are passionate about technology, enjoy helping customers, and thrive in solving technical challenges, we would love to hear from you. Apply today by submitting your CV and a cover letter detailing your relevant experience and why you are interested in this position.

Job Description: Customer Success and Support Analyst at everyLIFE Technologies \n \n Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. \n \n Position Type: Permanent \n Location: Hybrid: Farnborough head office and Remote \n Benefits: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ \n Working Hours: Full time \n Start date: ASAP \n Reporting to: Head of Customer Experience \n \n We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing customer base. \n The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. \n \n About the role \n This is a fast-paced, customer-facing support role where you will work across multiple channels, with a strong focus on telephone-based support. \n You will spend a significant portion of your time speaking directly with customers, helping them resolve issues in real time, guiding them through workflows, and ensuring they get the most value from our products. Confidence and clarity on the phone are essential. \n You will: \n\n • Deliver high-quality customer support across email, in-product chat, and telephone, with phone support as a core part of the role\n, • Confidently handle a high volume of inbound and outbound customer calls, including troubleshooting issues and guiding users step-by-step through solutions\n, • Ensure customers receive an easy, memorable, and valued service across all touchpoints\n, • Seek to understand how customers use our products, and proactively offer guidance to help them get the best value\n, • Troubleshoot issues live with customers, often in real-time over the phone\n, • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries\n, • Provide emergency support out of hours on a rotational basis (after initial onboarding period)\n, • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems\n, • Work with connected technology providers to effectively implement integrated solutions or solve problems affecting customers\n, • Research and interpret application log files and user behaviour to help diagnose issues\n, • Document and share workarounds or key steps via our Help and Support Centre and with wider customer-facing teams\n, • Use software such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bugfender, as well as Microsoft suite of products\n\n \n You have: \n\n • Proven experience in a customer-facing role with regular telephone-based support (e.g. contact centre, service desk, or high-volume support environment)\n, • At least 1–2 years’ experience handling customer support via telephone in a fast-paced environment\n, • Strong verbal communication skills, with the ability to build rapport quickly, control conversations, and explain technical concepts clearly over the phone\n, • Experience handling challenging conversations and confidently de-escalating frustrated customers\n, • The skillset to follow up with customers and deliver timely updates on tickets and cases\n, • Experience of working in a high-performing, busy team\n, • A logical approach, with good judgment to ensure the appropriate customer outcome\n, • Initiative to resolve customer issues and provide an exceptional service\n, • The ability to manage a varied workload\n, • A desire to increase your technical knowledge\n, • Willingness to contribute ideas, innovation and team spirit\n\n \n You may have: \n\n • Experience or interest in the Care industry\n, • An inclination to keep up with developments in technology and social care\n, • Experience using Salesforce, Intercom and Jira\n, • An ambition to continuously grow and develop\n\n \n Why join everyLIFE? \n Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! \n Our mission is to create effective tools and services that release the potential of care teams. \n Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. \n We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! \n Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. \n \n Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. \n \n If you have any questions, or to apply with your CV, please email hr@everylifetechnologies.com \n Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

The role requires SC clearance, UK national status, and hands-on experience with Active Directory, Windows Server, RHEL, VMware, VEEAM, and SQL; you will patch regularly, back up data, and provide help desk.

Summary: Do you want to use your science skills to protect public health and keep our water safe from source to tap? Are you a sharp problem-solver who loves digging into data? As our Water Safety Plan Scientist, you will join the core Water Quality team at South East Water. You will connect environmental science with practical engineering to make sure every drop of water meets strict safety rules. This is not a plain desk job, you will be out in the field and working across the business to stop problems before they start. You will spot risks early, prevent water incidents, and help protect our community and our reputation. If you are ready to tackle tricky issues like PFAS and radioactivity, this role gives you the freedom and variety to shine. Main responsibilities: Develop and maintain Drinking Water Safety Plans (DWSP) for all catchments to identify hazards and ensure the business implements robust mitigation actions. Conduct comprehensive risk assessments, including desktop reviews and site walkovers, to quantify risks from agricultural runoff and pathogens like Cryptosporidium. Lead on emerging risks by implementing the Company's PFAS and Radioactivity strategies to stay ahead of chemical threats. Collaborate across the business, sharing technical insights with Operations, Assets, and Engineering teams to integrate safety actions into capital delivery. Manage regulatory compliance by producing and submitting WSP returns and annual progress reports to the Drinking Water Inspectorate (DWI). Design and monitor sampling programmes for raw water sources to provide early warning systems for water quality fluctuations. Analyse complex datasets to identify trends and produce high-quality technical reports for senior management and regulators. Investigate water quality anomalies, determining root causes and providing immediate technical recommendations for remediation.What you'll need: Skills / Experience / Qualifications A degree (or equivalent) in a relevant scientific field such as Environmental Science, Chemistry, or Hydrology. Strong technical knowledge of the water cycle, water chemistry, biology, and current water quality challenges. Exceptional analytical skills, with the ability to interpret complex data and turn it into clear, actionable reports. Top-tier IT and communication skills, enabling you to influence stakeholders and represent the Company at external industry meetings. A clean driving licence is required.Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £41,930 p.a. (dependent on experience) + company van

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