Trabajos customer service team lead en BirminghamCrear alertas

About the Role ‘Getting Stuck In’ is one of our key values, and we’re looking for new Team Members who love doing just that! Instead of working in one department, we’re looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin’s. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You’ll also lead and support poolside activities, helping create unforgettable moments for our guests. You will be a high spirited and fun-loving multi-tasker who loves learning new things and working with a like-minded group of people. As a Team Member Plus, you will work on Monday and Fridays cleaning our accommodation and then will work as a lifeguard the rest of your contracted hours. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. If you have a previous lifeguard qualification that's brilliant, but we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. If selected, you’ll be invited to complete and pass a Butlin’s swim test. Swim Test Requirement: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. W e are on the look out for a passionate Crèche Supervisor to join our team! As a qualified Crèche Supervisor you will lead a team of Crèche Assistants to create a safe and secure setting - one where children can explore their potential. Hours will vary but will be upwards of 8 hours per week as a minimum. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential. Some of our perks : • Free Club Membership for you and your family!, • 50% Discount on food and drinks., • Discounts on Swimming, Tennis Lessons, and Personal Training., • Opportunities for Career Advancement through internal training and development., • Wagestream App : Get paid on demand !, • Access to our Benefits Suite . About you : As a Crèche Supervisor: • You must have an NVQ Level 3 i n Childcare Qualification, • Previous experience caring for children less than 5 years., • Previous experience managing a team, • Show a genuine passion with engaging individuals and customer service Join us and help us create a thriving and inclusive culture . Together, we're m ore than a C lub!

Electrical Supervisor – Midlands Region Are you an experienced leader with a strong technical background in electrical fixed wire testing? Do you thrive on motivating teams, driving performance, and ensuring the highest standards of safety and service? If so, we’d love to hear from you.As a Fixed Wire Supervisor with phs Compliance, you will:\n\n • Manage and monitor engineer activity, ensuring productivity targets and SLA compliance.\n, • Process PDA timesheets, verify site times, and oversee correct PDA usage.\n, • Monitor customer portal usage and address discrepancies in overtime and travel time submissions.\n, • Promote safe driving standards, review vehicle usage, and investigate poor driving practices.\n, • Manage employee absence, holidays, and sickness (short and long term).\n, • Conduct onsite audits (H&S, vehicle, technical) and provide training/support where needed.\n, • Oversee onboarding of new starters and probation reviews, ensuring leaver processes are followed.\n, • Champion diversity and inclusion across the workforce.\nWe’re looking for someone who brings:\n\n, • Excellent technical knowledge of electrical testing and compliance services.\n, • Strong leadership skills to inspire and motivate teams.\n, • Logical decision-making ability and sound judgment.\n, • A solid understanding of Health & Safety in the workplace.\n, • Confident communication skills with clients and colleagues at all levels.\nIn return for your commitment, you’ll receive:\n\n, • A Competitive salary with potential overtime (evenings/weekends).\n, • 23 days holiday (Plus bank holidays)\n, • Pension scheme.\n, • Fully maintained company vehicle (available for private use).\n, • Laptop, and company phone.\n, • All parking fees and work-related expenses covered.\n, • Technical support from our internal team.\n, • Access to PHS Perks (discounts, wellbeing helpline, online GP, and more).\n, • Ongoing career development opportunities.\nQualifications & Experience required for Fixed Wire Service Supervisor :\n\n, • NVQ Level 3 or City & Guilds 2360/2330 Part 1 & 2 (or equivalent Level 3 SQV).\n, • City & Guilds 18th Edition qualification.\n, • AM2\n, • City & Guilds 2391/2394 & 2395.\n, • IOSH Managing Safely (or willingness to achieve).\n, • Relevant industry qualifications.\n, • Level 3 management qualification (or willingness to work towards).\n, • Valid UK manual driving licence with 6 points or less\n, • Minimum 2 years’ experience managing a field team.\n\n\n, • Flexibility to work 40 hours per week, including evenings.\n, • Experience in electrical testing environments.\nAbout PHS GroupFounded in 1963, PHS Group is the UK’s leading provider of hygiene and compliance services, operating across the UK, Spain, and Ireland. With over 120,000 customers and 300,000 locations, we deliver trusted services across multiple specialist businesses including Washrooms, Healthcare, Floorcare, Greenleaf, Besafe, Wastekit, and Compliance.PHS Compliance supports over 2,000 UK and Irish businesses with electrical testing, installation, and asset management. With over 400 engineers nationwide, we are one of the few UK companies accredited to UKAS 17020 inspection body standards.At PHS, we value Ownership, Teamwork, Innovation, Integrity, Performance, and Expertise. We pride ourselves on diversity and inclusion, ensuring every employee can bring their true selves to work.Join UsIf you’re ready to take the next step in your career and lead a team that delivers excellence in electrical compliance, apply today and become part of a company that puts people at the heart of its products.

Location: Halesowen,Birmingham & Witney, Oxfordshire \n Our client owns two well-established engineering and manufacturing businesses operating as sister companies within the same group. Together, they provide a comprehensive range of engineering solutions including precision metal pressings, toolmaking, machining, fabrication, welding and project-managed manufacturing services to customers throughout the UK and internationally. \n With a strong reputation for quality, technical expertise and customer service, the businesses support customers from initial concept and design through to manufacture and delivery. Operating within an ISO 9001:2015 quality environment, they have built long-standing relationships with a diverse customer base and continue to invest in their people, equipment and capabilities. \n An exciting opportunity has arisen for a practical, commercially aware and hands-on General Manager to oversee the day-to-day running of both businesses. This role is ideal for someone with a strong engineering or manufacturing background who enjoys being involved in the finance, operation, supporting people, solving problems and ensuring projects are delivered successfully. \n Working closely with the business owners, you will be responsible for keeping both operations running smoothly, managing resources, controlling costs and supporting the continued success of the two sister companies. \n Key Responsibilities \n Oversee the day-to-day operation of both engineering manufacturing businesses. \n Divide your time between the Halesowen and Witney sites, maintaining a regular presence and supporting both teams. \n Lead, motivate and support production, engineering and office-based employees. \n Ensure projects are planned, resourced and delivered safely, on time, to the required quality standards and within budget. \n Work closely with the Sales team to review new orders and determine which business is best placed to undertake the work, considering manufacturing capability, capacity, lead times and technical expertise. \n Monitor projects throughout production, ensuring customer expectations are met and any issues are resolved quickly and effectively. \n Build strong working relationships with customers, suppliers and subcontractors. \n Monitor operational costs and expenditure, identifying opportunities to improve efficiency while maintaining quality and service. \n Support production planning and resource allocation across both businesses. \n Monitor business performance and provide regular updates to the business owners. \n Ensure compliance with Health & Safety, quality and environmental standards. \n Encourage collaboration and the sharing of knowledge, skills and resources between both sister companies. \n About You \n Previous experience as a General Manager, Operations Manager, Production Manager or Manufacturing Manager within an engineering or manufacturing environment. \n A practical engineering or manufacturing background with a good understanding of production processes. \n Strong organisational and operational management skills. \n Commercial awareness with experience of budgeting, cost control and managing operational expenditure. \n A confident and approachable people manager who leads by example. \n Excellent communication skills and the ability to build strong relationships with customers, suppliers and colleagues. \n A hands-on approach with good problem-solving and decision-making abilities. \n Full UK driving licence and willingness to travel regularly between the Birmingham and Witney businesses. \n Salary & Benefits \n £(phone number removed) depending on experience plus bonus scheme. \n Pension and additional benefits. \n Long-term opportunity within two established and growing engineering manufacturing businesses.

We're looking for an experienced Team Leader to oversee ESEL (Electronic Shelf Edge Label) installation projects across retail and supermarket sites.\n This hands-on role combines team leadership, installation expertise, customer liaison, and project administration to ensure projects are delivered safely, efficiently, and to a high standard. Key Responsibilities\n\n • Lead and supervise installation teams on-site.\n, • Allocate workloads and monitor project progress.\n, • Ensure installation quality standards are achieved.\n, • Train and support installers where required.\n, • Conduct quality checks and resolve issues.\n, • Act as the main point of contact for store management.\n, • Complete daily reporting and site documentation.\n, • Promote safe working practices at all times.\nEssential Requirements\n\n, • Previous team leadership or supervisory experience.\n, • Strong organisational and communication skills.\n, • Ability to motivate and manage teams.\n, • Good customer service and administration skills.\n, • Excellent attention to detail and ability to work under pressure.\nDesirable Experience\n\n, • Retail fit-outs or shop fitting.\n, • Field-based team leadership.\n, • Merchandising management.\n, • ESEL installation projects.\nIdeal for:\n Retail Installation Supervisors, Merchandising Managers, Shop Fitting Team Leaders, and Project Supervisors looking to take the next step in their career.Rate: £240-£260 per day (outside IR35) Contract: Project-based / Contract opportunities availableLocation: Various retail and supermarket sites across the UKAny reimbursement of mileage, travel, accommodation, or other business expenses is subject to the requirements, budget, and approval process of the individual project. Expenses are not guaranteed and will be agreed prior to assignment where applicable. \n Apply today to join our growing ESEL deployment team.

Senior Field Service Engineer – Birmingham area, Up to £62,500 pounds plus van and benefits. \n We’re recruiting on behalf of an established international engineering business. ( Electrical/Mechanical experience a must ) \n This is a senior position within a business that’s investing heavily in growth, training, and cutting edge technology covering Birmingham and surrounding areas. \n You’ll take ownership of complex electro-mechanical equipment, carrying out everything from planned maintenance and reactive breakdowns to installation, commissioning, and customer training. You’ll be LEAD your team of field engineers, trusted to resolve faults efficiently while delivering… first-class service. \n You’ll also support continuous improvement, manage spares, and ensure all work meets safety and quality standards. We’re looking for someone with solid field service experience. \n Strong electrical, and mechanical fault-finding skills, confident communicator, comfortable working independently, strong IT skills, and exposure to automated or capital equipment, would be a plus. In return, the salary is up to 62,500 plus company van, fuel card, overtime, pension, ongoing product training, and genuine career progression. \n This is a rare chance to join a forward-thinking engineering business at an exciting stage of growth. \n If you’re looking for variety, autonomy, and the opportunity to work with innovative tech in a huge growth sector, we’d love to hear from you. Apply today.

Your Company:NET Recruit are delighted to be partnering with a leading engineering and climate solutions organisation who are seeking an Junior Service Technician to join their team in a full-time, in Birmingham area. This is a field-based position offering an excellent opportunity to begin a long-term engineering career with a business that is committed to developing future talent through comprehensive training and industry-recognised qualifications. This organisation is renowned for delivering high-quality HVAC, refrigeration and climate control solutions across a wide range of commercial and industrial sectors. With continued investment in innovation, technology and employee development, they are looking to appoint a motivated Apprentice Service Technician who is eager to develop their technical expertise while providing exceptional customer service. The successful candidate will join an experienced engineering team and follow a structured apprenticeship programme, working towards achieving Refrigeration and Air Conditioning NVQ Levels 2 and 3 alongside F-Gas certification. Throughout the programme, they will gain hands-on experience supporting planned maintenance, breakdown repairs, commissioning projects and customer service activities while developing the skills required to become a fully qualified Service Technician.Your Roles and Responsibilities: While in this position your duties may include but will not be limited to:\n\n • Assisting experienced engineers with planned preventative maintenance (PPM) on HVAC and climate control equipment across a variety of customer sites.\n, • Learning how to diagnose mechanical and electrical faults while supporting repair and maintenance activities to return equipment to full operational performance.\n, • Attending customer sites to assist with breakdowns, warranty work, commissioning projects, equipment installations and hire activities.\n, • Building strong professional relationships with customers by delivering a courteous, reliable and customer-focused service.\n, • Working closely with Service Desk, Sales and Operations teams to ensure effective communication and an outstanding customer experience.\n, • Learning to use diagnostic software, engineering drawings, technical specifications and a range of specialist tools to identify faults and complete repairs.\n, • Supporting the completion of service reports, maintenance records and work order documentation accurately and within agreed timescales.\n, • Communicating effectively with Regional Service Managers, Lead Technicians, Field Service Representatives and customers to provide updates and contribute to continuous improvement.\n, • Studying towards Refrigeration and Air Conditioning NVQ Levels 2 and 3, gaining the technical knowledge and practical experience required to become a qualified engineer.\n, • Following company health and safety procedures and engineering standards at all times while working both independently and alongside senior engineers.\n, • Participating in a planned standby and call-out rota once fully qualified and F-Gas certified.\nWhat You Will Need to Apply:The ideal candidate for this role will be enthusiastic about developing a career within engineering and demonstrate a genuine interest in refrigeration, air conditioning or HVAC systems. Previous practical experience within an engineering, manufacturing, construction or mechanical environment would be advantageous but is not essential, as full training will be provided. Applicants should possess excellent communication skills, a positive attitude and a willingness to learn while working both independently and as part of a wider engineering team. Strong problem-solving abilities, attention to detail and a proactive approach to delivering excellent customer service will be essential. Candidates should be comfortable using Microsoft Office applications and be confident learning new technologies, diagnostic software and mobile applications used within field service engineering. A willingness to study towards Refrigeration and Air Conditioning NVQ Levels 2 and 3, together with F-Gas certification, will be required as part of the apprenticeship programme. The successful individual will be organised, dependable and motivated to build long-term technical expertise while representing the business professionally at customer sites. Applicants must hold a full UK driving licence, possess the right to work in the UK and be willing to participate in a planned standby and call-out rota upon successful completion of the apprenticeship programme.What You Will Get in Return: For the successful candidate, a competitive salary will be offered alongside a comprehensive apprenticeship programme designed to provide industry-recognised qualifications, practical experience and ongoing professional development. A fully equipped company vehicle will also be provided to support field-based responsibilities. This role presents an outstanding opportunity to launch a rewarding engineering career with a well-established organisation that invests heavily in employee development, cutting-edge technology and technical excellence. The successful candidate will receive mentoring from experienced engineers, gain exposure to a wide variety of commercial equipment and benefit from structured training that supports long-term career progression. Joining a business committed to innovation, customer service and continuous improvement, you will develop valuable technical skills while becoming part of a supportive engineering team that values collaboration, learning and professional growth.To find out more information on this exciting opportunity. please reach out to:Justin Heron - Talent Acquisition DirectorM: E:

Claims Support AdministratorSalary: £24,977Hours: 37.5 Hours, Monday to Friday between 8am and 8pm with occasional weekendsFort DunlopJoin APU to set the benchmark for excellence in investigative services.APU Limited’s mission is to deliver a professional, ethical, and trustworthy service tailored to the unique needs of each client. We achieve this through a bespoke approach, a passionate and accredited team, and a commitment to innovation and technological advancement. We are a trusted provider of specialist claims support services, offering a wide range of solutions including hire period statements, client interviews and witness statements, vehicle hire rate assessments, locus reports, and tracing services.Our valuesAs a sister company of AX, we uphold the core values of the Group, which are embedded in every level of our operations. These values guide our commitment to quality, professionalism, and client satisfaction.These values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We’re a team that values care, quality, and customer satisfaction. You’ll be part of a supportive environment where your work is appreciated, and your development is encouraged.About the roleTo undertake tracing and co-operation activities in relation to third parties and witnesses in order to support AX claim recovery.During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. What you’ll be doing\n\n • deal with all general administrative duties relating to the department\n, • receive incoming calls and direct as required to colleagues, taking clear messages ensuring they are communicated appropriately\n, • prioritise workload and report requests in accordance with business demand\n, • record, process and invoice for all aspects of APU Ltd\n, • desktop reviews for both internal departments and external clients\n, • handle enquiries and requests for documentation in relation to accident claims being managed by in-house departments and solicitors and control their progression throughout the claims cycle\n, • support and help prioritise workload for Client Relationship Advisors, ensuring visits are completed within a timely and appropriate manner\n, • assess intervention claims on receipt of documentation from third party insurers and their representatives\n, • accurately respond to third party insurers and their representatives in order to minimise the risk of under recoveries to the business\n, • act at all times with honesty and integrity, displaying confidentiality\n, • advise of any issues/trends which impact the timely completion of assigned work\n, • observe and comply with GDPR\n, • consistently meet or exceed set performance objectives\n, • undertake additional tasks and responsibilities as reasonably requested.\nWhat you’ll bring\n\n, • demonstrable experience of working in a busy administration-based role\n, • experience of working in a time pressured environment\n, • excellent written and verbal communication skills\n, • ability to prioritise workload, recognising importance and working to tight deadlines\n, • work under pressure and on own initiative\n, • excellent customer service ethos\n, • detail conscious with a logical, problem solving thought process with confidence to question decisions\n, • competent with using MS Office\n, • work on own initiative as well as support team and departmental goals and objectives.\nWhat we offer\n\n, • A competitive salary dependent on experience\n, • 22 days holiday (plus bank holidays), rising to 27 with service (pro-rata)\n, • Workplace pension scheme\n, • Bupa Private Healthcare (optional)\n, • Life Assurance (4x salary)\n, • Employee Assistance Programme and wellbeing tools\n, • Retail discounts and savings\n, • Ongoing professional development and career growth opportunities\n, • One charity/volunteering day off per year.\nWellbeing, diversity and inclusionFor the third year in a row, AX have won an Inspiring Workplace Award. This is testament to the commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on fostering a culture where everyone can thrive and feel genuinely appreciated.AX has also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in the workplace.If our values resonate with you and you’re excited about this opportunity, we’d love to hear from you. You might be just who we’re looking for.More about APUAccredited by the Association of British Investigators, APU is well-positioned to lead the industry in response to evolving government regulations affecting investigative services.All APU investigators are DBS-checked and operate to the highest professional standards. We leverage the latest technology and best practices to ensure we remain at the forefront of the industry.Our Client Relationship Advisors serve as ambassadors for both APU and our clients. They are fully trained, accredited, and equipped to deliver a professional and courteous service in every interaction. Their appearance, conduct, and communication reflect the high standards we uphold.We are proud to be a multi-lingual team, capable of engaging effectively with individuals and businesses across the UK in a wide range of commonly spoken languages.REF-230 118

VRF - 182473Team Supervisor Plus - Birmingham£30,124.77 per annum37.5 hours per week - 9 Months FTC ( Maternity Cover)25th August 2026About the roleEnsuring contract compliance and quality assurance whilst leading the teams responsible for deliving a ‘Person Centered' / Trauma Informed' support to customers working fully as part of a Trident Group. To line mange Lead Workers ensuring they support customers with life skills and empower them to achieve independence and access external services where appropriate.What you'll be doingDeputise for Service LeadDemonstrate commercial awareness in the strategic development of services.Using industry best practice to inform new ways of customer involvement.Leading the team in a flexible, responsive service which operates in a timely and ‘Person Centered' / Trauma Informed' mannerProvide day to day supervision of the staff team, including carrying out supervisions, appraisals and managing the HR system for all direct reports.Ensure the information management system (InForm) is regularly interigated to ensure a quality service is being provided.To provide accurate monthly, quarterly and annual reports to reflect the services being provided and to meeting contract requirements.Supervise the team performance against contract stipulations and other Key Performance Indicators, meeting all regulatory standards for allocated services.Lead and carry out the recruitment and selection of staff, as required in conjunction with HRProvide a thorough induction and training programme for all new staff, apprentices and students on placement.To oversee and lead quality assurance of all customer paperwork and customer files within service.Leading with internal quality audits across the services to ensure compliance with the expected standards and legislationWho we're looking for?An extensive working knowledge of legislation relevant to the organisation and working with vulnerable adutls.Experience of working within a busy environmentExperience of keeping accurate and compliant recordsExperience of working with Microsoft applicationsExtensive experience of leading or managing a teamA relevant qualification specific to the role – working towards level 4/5 Health & Scial CareHusingLeadership & ManagementWhy join us?This is not just a ‘job' this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:TrustworthyCollaborativeAccountablePeople FocusedCaring in all we doThe benefits34 days annual leave, plus the option to purchase up to 5 additional daysA day off for your birthday4 days off when you move homeLife assurance (3 x salary)Employee Assistance programme & wellbeing programmeFlexible Working optionsLearning & Development opportunitiesWho we are?Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.The Group consists of;Trident Housing, which provides landlord services for the Group in respect of housing management and maintenanceTrident Reach, which is a registered care and support charity delivering trauma informed care and support services.We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.As a Disability Confident Committed Employer, we have committed to:ensure our recruitment process is inclusive and accessiblecommunicating and promoting vacanciesoffering an interview to disabled peopleanticipating and providing reasonable adjustments as requiredsupporting any existing employee who acquires a disability or long term health condition, enabling them to stay in workat least one activity that will make a difference for disabled peopleHow to apply?If you think this role is a good fit for you, click apply and upload your CV!All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered.Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).We reserve the right to close this vacancy early should sufficient applications be received.At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.TPBN1_UKTJ

Electrical Maintenance Engineer Brindley Place, Birmingham Salary: Up to £42,000 per annum + Benefits Full Time | Permanent | Static Site About the Role Atlas Workplace Services is seeking a skilled Electrical Maintenance Engineer to join our on-site engineering team at Brindley Place, Birmingham. This is a static site role responsible for delivering both planned preventative maintenance (PPM) and reactive maintenance across a prestigious commercial property. While the role has a strong electrical bias, the successful candidate will be comfortable supporting a range of general building services maintenance activities and working collaboratively within a multi-skilled engineering team. You will play a key role in ensuring the safe, efficient, and compliant operation of the building, delivering exceptional service standards and maintaining excellent relationships with client stakeholders. Key Responsibilities Carry out planned preventative maintenance (PPM) and reactive maintenance activities in line with contractual requirements and service level agreements (SLAs). Undertake minor works and repairs across electrical and building services systems. Ensure all maintenance activities are completed safely, efficiently, and to a high standard. Provide technical support, advice, and guidance to clients, customers, and colleagues. Maintain clear and proactive communication with the site team and client representatives. Support the delivery of a first-class facilities maintenance service, with a focus on customer satisfaction. Produce accurate information relating to labour, materials, and resource requirements for minor works quotations. Liaise with Lead Engineers, Managers, Support Teams, and specialist subcontractors to ensure works are completed on time and to the required standard. Accurately update the Maximo CAFM system and ensure all work activities are correctly recorded. Build strong working relationships with clients, contractors, and colleagues across the site. Take ownership of work quality and continually strive to improve service delivery. Participate in the site's out-of-hours call-out rota when required. Minimum Qualifications, Certifications and Training required City & Guilds or equivalent qualifications City & Guilds BS7671 18th Edition Wiring Regulations City & Guilds 2391 Test and Inspect Electrical Qualification or equivalent (Desirable) Full Driving License Essential Knowledge, Skills and Experience for this role Good understanding of modern office software. Experience of working with asset/work management systems such as MAXIMO / CAFM systems on Android tablets. 2 years previous experience within similar environment and in particular across area multi sites and multi discipline service delivery. 1 years’ experience in customer facing outsourcing environment. Ability to manage priorities in line with business need. At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day. We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile. As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together

About the RoleTeamwork Partnership are recruiting for an experienced Section Supervisor- Wholesale to join a busy wholesale and distribution operation.This is a hands-on supervisory role responsible for maintaining operational standards, stock control, customer service, and team performance across a designated section of the depot. You'll play a key role in ensuring your department delivers excellent standards, availability, and customer experience every day.Key Responsibilities- Section OperationsMaintain high standards across your departmentEnsure stock is merchandised, organised, and replenished effectivelyManage daily section priorities and workload planningSupport promotional launches and product availabilityStock Control & AvailabilityMonitor stock levels using handheld systems (HHT)Identify gaps, low stock, and supply issuesManage damaged and short-dated stock processesComplete weekly gap scanning and stock checksTeam & Customer ServiceSupport and guide section operativesEnsure excellent customer service standards are maintainedRespond quickly to operational and customer requirementsPromote a positive and productive team environmentStandards & ComplianceMaintain cleanliness, safety, and operational standardsEnsure customer and colleague safety at all timesMonitor pricing accuracy and ticketing complianceSupport depot-wide operational excellence initiativesWhat We're Looking For? Previous experience as a Section Supervisor? Strong stock control and inventory management experience? Excellent communication and organisational skills? Ability to lead by example and motivate teams? Customer-focused with a strong attention to detail? Comfortable working in a fast-paced wholesale, retail, or warehouse environmentKey BehavioursTakes ownership and accountabilityCommunicates effectively at all levelsDrives performance and continuous improvementAdapts quickly to changing prioritiesMaintains high energy and enthusiasmWorks collaboratively across departmentsWhat's On Offer?Competitive salary Career development opportunities Supportive leadership team Fast-paced and growing business Long-term progression opportunitiesApply NowDays of work - Saturday7am-3pm or Sunday 9am-3pm. Weekdays 4 days - Days and Afters- TBCBenefits:Casual dressFree parkingOn-site parkingExperience:Wholesale: 1 year (preferred)Work Location: In personTPBN1_UKTJ

Job Title: Interim Head of Sustainability & Campus Services \n Location: Birmingham \n Salary: £42,254 - £43,482 per annum - SS7 \n Job type: Full-Time, Fixed term until 11th June 2027. \n UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. \n The Role: \n University College Birmingham is seeking an experienced and motivated leader to join our Estates & Facilities team as Interim Head of Sustainability & Campus Services. This exciting fixed-term opportunity will play a key role in delivering the University's sustainability ambitions while leading a range of campus services that directly support the student and staff experience. The post is offered on a fixed-term basis until June 2027. \n Reporting to the Deputy Director of Estates & Facilities, you will lead the delivery of sustainability initiatives across campus, curriculum and community, working closely with senior leaders and stakeholders to drive positive environmental change. You will champion the University's sustainability roadmap, oversee key projects, manage data and reporting requirements, and contribute to achieving ambitious sustainability targets and sector recognition. \n The role also provides leadership for Campus Services, including compliance, fire safety, planned preventative maintenance and car parking operations. You will be responsible for managing and developing teams, improving service performance, enhancing the customer experience, and ensuring the University continues to provide a safe, secure and welcoming environment for students, staff and visitors. \n We are looking for an individual with a strong understanding of sustainability, excellent leadership and stakeholder management skills, and experience of delivering improvement in a complex organisation. If you are passionate about sustainability, operational excellence and making a lasting impact, we would like to hear from you. \n Interview Dates: 10-11 September or 15-16 September 2026. Candidates will be required to deliver a presentation as part of the selection process. \n Benefits: \n\n • Generous allocation of annual leave\n \n, • 29 days' paid leave per year\n, • 12 Bank Holidays & Concessionary Days\n \n, • Excellent Local Government/Teachers' Pension Scheme\n \n, • Employer Contributions - 20.9%\n \n, • Subsidised private healthcare provided by Aviva including a Digital GP Service.\n, • Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support\n, • Annual health MOTs with our Registered Nurse\n, • Excellent staff development opportunities including professional qualification sponsorship\n, • A variety of salary sacrifice schemes including technology and cycle.\n, • Heavily-subsidised on-site car parking in central Birmingham\n, • Hybrid working opportunities\n, • Free on-site gym membership\n\n Extra Information: \n All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. \n Closing Date - Sunday 23 August 2026. \n Interview Date - TBC. \n Please click APPLY to be redirected to our website to complete an application form. \n Candidates with the relevant experience or job titles of; Head of Sustainability, Interim Head of Sustainability, Sustainability Manager, Senior Sustainability Manager, Sustainability Lead, Sustainability Director, Environmental Sustainability Manager, Environmental Manager, Sustainability and Environment Manager, Sustainability Operations Manager, Sustainability Programme Manager, Sustainability Project Manager, ESG Manager, ESG Lead, Environmental Compliance Manager, Estates and Sustainability Manager, Head of Estates and Facilities, may also be considered for this role.

Café Manager\n Permanent\n Based in Birmingham\n \n \nWe are looking for a Café Manager to join our friendly and dynamic team here at Waterstones in Birmingham. Our Café Managers are at the very heart of the cafes within our Bookshops. They lead a team of baristas and should be passionate about offering exceptional customer service. They have great coffee knowledge, can demonstrate a flair for commercialism, an...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

As a Shift Manager, you'll lead from the front during busy shifts, supporting your team, driving standards, and making sure every customer leaves with a great experience. You'll be responsible for maintaining high standards across service, food quality, and cleanliness, ensuring every customer has a

Service Delivery Manager | Networking & IT Services \n \n £50,000 - £60,000 + Bonus | Hybrid \n \n West Midlands, England, United Kingdom \n \n Hybrid Working \n I'm working with a fast-growing IT & Network Services organisation that is looking for an experienced Service Delivery Manager to join their high-performing customer success team. \n This is a fantastic opportunity for someone who enjoys building strong customer relationships, driving service excellence, and acting as a trusted advisor throughout the customer lifecycle. \n \n You'll play a key role in ensuring customers receive an outstanding service experience while working closely with technical, delivery and commercial teams to continuously improve service performance. \n \n As a Service Delivery Manager, you will: \n ✅ Act as the primary point of contact and trusted partner for a portfolio of B2B customers, ensuring an exceptional service experience \n ✅ Lead regular service reviews, manage service improvement plans and proactively resolve escalations, incidents and service issues \n ✅ Build strong customer relationships through regular meetings, performance reporting and strategic reviews \n ✅ Monitor service performance against KPIs, SLAs and customer satisfaction metrics, identifying opportunities for continuous improvement \n ✅ Collaborate with Sales, Delivery and Technical teams to support customer success while identifying opportunities for account growth and added value \n \n We're looking for someone who: \n ✅ Has 3+ years' experience managing B2B customer relationships within an IT Service Provider or Telecoms organisation \n ✅ Has experience supporting the delivery of Network Connectivity (LAN, WAN) or Security solutions \n ✅ Is confident managing customer escalations, service reviews and continuous improvement initiatives \n ✅ Has excellent stakeholder management skills and can build strong, long-term customer relationships \n ✅ Is highly organised, commercially aware and comfortable managing multiple priorities in a fast-paced environment \n ✅ Has experience using CRM and IT Service Management tools such as ServiceNow, Zoho or similar platforms \n \n Why Consider This Opportunity? \n 🚀 Join a growing technology organisation with ambitious expansion plans \n 🤝 Build long-term strategic relationships with key enterprise customers \n 📈 Play a pivotal role in driving customer satisfaction, retention and service improvement \n 💡 Work alongside experienced technical and commercial teams in a collaborative environment \n 🏡 Hybrid working with opportunities for long-term career development \n \n If you're an experienced Service Delivery Manager looking for your next challenge within a growing technology business, I'd love to hear from you. \n \n 📩 Apply now for full details.

About the Role \n The incubement of the position provides end-to-end project leadership for a diverse portfolio of engineered crane products and systems, ranging from complex, multi-year crane installations to shorter-cycle equipment orders. The role ensures the effective integration of engineering, manufacturing, supply chain, installation, and customer stakeholders to achieve project objectives, mitigate risk, drive financial performance, and deliver exceptional customer value throughout the project lifecycle. \n \n Responsibilities \n Project Leadership & Execution: \n\n • Lead projects and engineered orders from order handover through to final acceptance and closeout, for engineered orders, order fulfilment.\n, • Develop and maintain project execution schedules, budgets, and resource requirements including managing and inspection of the work of sub-contractors where required.\n, • Ensure projects are delivered safely, on time, within budget, and in accordance with customer specifications.\n, • Manage multiple concurrent projects of varying size, complexity, duration.\n\n Customer & Stakeholder Management: \n\n • Serve as the primary point of contact for customers throughout project execution.\n, • Coordinate communication between customers and internal stakeholders such as engineering and sales teams.\n, • Manage customer expectations and resolve issues in a timely and professional manner working across the team to expedite issues that might otherwise cause delays (down-payment issues, credit blocks, supply chain issues, production delays, etc).\n\n Commercial & Financial Management: \n\n • Monitor project costs, revenues, cash flow, and profitability with responsibility for improving target margins for project business.\n, • Identify, manage, and negotiate project variations, change orders, and claims.\n, • Ensure compliance with contractual obligations and commercial terms.\n, • Provide accurate project forecasting and financial reporting supporting Ops Team turnover, margin and other relevant KPI reporting.\n, • Provide commercial support to Sales for projects during tender stage including review of Technical RFQ specifics.\n\n Cross-Functional Coordination: \n\n • Coordinate activities across engineering, procurement, manufacturing, logistics, installation, commissioning, and service teams.\n, • Maintain communication with Finance where required to ensure project and order fulfilment progress is smooth and timely.\n, • Ensure timely availability of materials, resources, and technical deliverables.\n, • Facilitate effective collaboration among internal and external stakeholders.\n\n Risk & Issue Management: \n\n • Identify, assess, and mitigate project risks throughout the project lifecycle.\n, • Develop contingency plans to address potential schedule, cost, or technical challenges.\n, • Escalate critical issues as appropriate and drive resolution.\n\n Schedule & Delivery Management: \n\n • Establish project milestones and monitor progress against agreed timelines.\n, • Manage project priorities and resources to meet delivery commitments.\n, • Coordinate site activities, installation, testing, and commissioning as required.\n\n Quality, Safety & Compliance: \n\n • Ensure project execution complies with company policies, quality standards, health and safety requirements/standards and customer requirements.\n, • Promote and support a strong culture of health, safety, and environmental compliance.\n, • Ensure all project activities meet applicable regulatory and industry standards.\n\n Reporting & Governance: \n\n • Provide regular project status updates to customers and management.\n, • Maintain accurate project documentation, records, and performance metrics.\n, • Conduct project reviews, lessons learned sessions, and closeout activities.\n\n Continuous Improvement: \n\n • Identify opportunities to improve project delivery processes, efficiency and cost.\n, • Share best practices across the team (s).\n, • Contribute to the development of project management standards, tools, and methodologies.\n\n \n Qualifications \n\n • Degree or equivalent in engineering or related field\n, • 3 yrs+ experience/knowledge working in/with engineered to order / equipment projects\n, • Strong knowledge of technical crane engineering/lifting and applicable standards and regulations\n, • PRINCE2 or other project management practitioner qualification\n, • NEBOSH/IOSH safety qualification\n\n \n Required Skills \n\n • Strong stakeholder communication and management experience\n, • Sharp financial, commercial and customer-focussed mindset\n, • ‘Can do’ attitude bringing solutions to problems\n, • Ability to think of and implement new ways of working, creating effective working across team (s)\n, • Knowledge of SAP ERP and BOM creation / management\n, • Advanced Excel ability\n, • Strong written and spoken English language\n\n

Motor Complaints Team Manager \n Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues \n Contract: Full-time, Permanent \n \n About Us \n At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly. \n \n The Role \n We're looking for an experienced Motor Complaints Team Manager to lead and develop a high-performing team responsible for delivering fair, timely and customer-focused complaint resolutions. You'll drive operational performance, coach and support your team, and ensure every complaint is managed with empathy, professionalism and in line with FCA regulations and Consumer Duty requirements. \n \n Key Responsibilities \n\n • Lead, coach and develop a team of Complaints colleagues, creating a culture of accountability, continuous improvement and excellent customer outcomes.\n, • Drive team performance against key operational measures, ensuring complaints are resolved within regulatory timescales and quality standards.\n, • Support the investigation and resolution of complex complaints, acting as an escalation point where required.\n, • Use complaint insights and root cause analysis to identify trends, improve processes and enhance the customer experience.\n, • Ensure regulatory compliance, effective risk management and the appropriate support of vulnerable customers.\n, • Collaborate with internal stakeholders and external partners, including the Financial Ombudsman Service where appropriate, to deliver fair customer outcomes.\n\n \n Skills & Attributes \n\n • Proven people leadership experience within Complaints, Customer Operations or a regulated financial services environment.\n, • Strong coaching and performance management skills with the ability to develop and motivate high-performing teams.\n, • Good understanding of FCA regulations, Consumer Duty and complaints handling within financial services.\n, • Strong analytical skills with experience using MI and complaint trends to drive continuous improvement.\n, • Excellent communication, decision-making and stakeholder management skills.\n, • Resilient, organised and customer-focused, with the ability to balance empathy, commercial awareness and regulatory requirements.\n\n \n What's in it for you \n As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include: \n\n • Competitive salary and comprehensive package, contributory pension, and health cash plan.\n, • Opportunity to buy/sell holiday giving you even more control over your work-life balance.\n, • Flexible benefits including private medical insurance and lifestyle discounts.\n, • A culture that values collaboration, development and wellbeing.\n, • Performance-related bonus scheme.\n, • Hybrid working with excellent learning and development opportunities to support your career.\n\n \n Could this be you? \n Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are Positive, Brave and Own It. \n Don't let confidence hold you back. You don't need to meet every requirement—if you have around 75% of the skills and the right attitude, we'd love to hear from you. \n Apply now to join a team that makes a real impact. \n Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers \n \n Your Application Journey \n\n • Call with our Talent Acquisition team\n, • Informal chat with the Hiring Manager\n, • Competency-based interview including a short presentation (90 minutes)\n\n \n We aim to complete the process within 3–4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon. \n \n Equal Opportunities \n We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.

Property Manager \n As the Property Manager, you will provide leadership to your team and outstanding customer service to your clients, while managing an Office building or portfolio. You are responsible for all aspects of client and tenant satisfaction. As the lead professional, you will also be responsible for preparing budgets and financial reports, managing Tenant Improvements and/or capital improvement projects, and developing your staff. The Property Manager role is based on-site. \n \n \n WHAT YOU’LL BE DOING \n \n 1. Communication and Leadership \n\n • Effectively and regularly communicate with the General Manager and/or Regional Leadership on significant operating issues at the building, including client or tenant concerns.\n\n \n 1. Budgeting and Financial Management \n\n • Assist in the preparation of the annual budget and associated documentation, such as explanatory notes.\n, • Review financial statements and reports for the property, including occupancy rates and lease expiration dates.\n, • Analyze financial statements to project future financial positions and budget requirements.\n, • Prepare and review financial reports for clients on a monthly, quarterly, and annual basis, complying with the requirements in the management services agreement.\n\n \n 1. Property Inspections and Enhancements \n\n • Inspect properties and equipment to assess the extent of service and equipment required.\n, • Recommend, justify, develop, and coordinate projects aimed at enhancing the value of the buildings.\n, • Work with the Engineering and maintenance team to facilitate maintenance, repairs, or renovations. Obtain bids from outside contractors following client and JLL guidelines.\n, • Manage construction projects, such as tenant improvements, restroom renovations, and major repair and maintenance projects. Review construction specifications or plans, seeking advice from relevant stakeholders.\n\n \n 1. Lease Administration and Tenant Relations \n\n • Support the Brokerage Team in the review of lease proposals and lease language.\n, • Manage the lease administration process, from reviewing lease proposals to coordinating tenant construction and preparing lease abstracts.\n, • Maintain an intimate knowledge of lease agreements, ensuring compliance from an accounting and operations standpoint.\n, • Act as the primary or secondary contact for tenants regarding tenant service requests. Proactively meet with tenant representatives on a scheduled basis.\n\n \n 1. Financial Management and Contracting \n\n • Work with Client Accounting Services to manage the accounting process and direct on-site bookkeeping functions and the collection process.\n, • Review account aging reports to assess collection status and outstanding balances. Evaluate current collection policies and procedures.\n, • Submit tenant accounts to attorneys or agencies for collection with client approval. Assist with tenant evictions in compliance with court orders and instructions from specified attorneys and clients.\n, • Prepare adjustments to the tenant billing process, demonstrating a strong understanding of CPI increases, CAM reconciliations, escalations, recoveries, special charges, etc.\n, • Competitively bid and prepare all service contracts to ensure high-quality and cost-effective services. Analyze contract bids, submit bids and recommendations, and execute standard form contract agreements. Act as the primary contact for service contractors and vendors.\n\n \n 1. Team Communication \n\n • Regularly communicate with the property team, providing necessary support and information to this primary tenant contact.\n\n \n ADDITIONAL DUTIES AND RESPONSIBILITIES \n\n • Inspect all properties on a regular basis to ensure that building operations are conducted according to JLL standards and procedures.\n, • Establish, communicate, and manage the tenant move-in/move-out process to minimize disruption to established tenants.\n, • Ensure that appropriate insurance requirements are in place for all properties.\n\n \n WHAT YOU BRING TO THE TABLE \n \n 1. Education/Experience \n\n • Associate or bachelor's degree is required.\n, • A degree in Finance or Accounting is preferred.\n, • An advanced degree is a plus.\n, • 2-4 years of commercial real estate or property management experience, including budget preparation/financial reporting, knowledge of building systems, lease documentation, and administration.\n, • Must obtain the required real estate license within your jurisdiction, such as a salesperson license or property management license.\n\n \n 1. Certifications/Licenses \n\n • Real estate license required within six (6) months of hire date.\n, • LEED AP or GA accreditation is preferred.\n\n \n \n Skills and Abilities \n \n 1. Communication Skills \n\n • Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), business periodicals, professional journals, technical procedures, and government regulations.\n, • Proficiency in producing well-written reports, business correspondence, and procedure manuals.\n, • Effective presentation skills to communicate information to senior level management, clients, tenants, vendors, peers, and the public.\n\n \n 1. Mathematical Skills \n\n • Ability to calculate figures and amounts, such as discounts, interest, commissions, prorations, percentages, and basic rent, parking fees, and late fees.\n, • Proficiency in applying concepts such as fractions, percentages, ratios, and proportions to practical situations.\n, • Ability to analyze, interpret, and explain financial statements and calculate dollar and percentage variances.\n, • Strong financial and accounting acumen, including a clear understanding of cash and accrual accounting procedures.\n\n \n 1. Reasoning Ability \n\n • Strong problem-solving skills, including the ability to define problems, collect data, establish facts, and draw valid conclusions.\n, • Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization.\n, • Ability to interpret various instructions presented in written, oral, diagram, or schedule form.\n, • Strategic thinking skills with a focus on implementation and execution.\n\n \n WHAT’S IN IT FOR YOU \n\n • Join an industry leader and shape the future of commercial real estate.\n, • Deep investment in cutting-edge technology to power your work.\n, • Comprehensive and competitive benefits plan.\n, • A supportive, caring and diverse work environment designed for your growth and well-being.\n, • A platform to make a meaningful impact on the community and the environment through our sustainability initiatives.\n\n

Are you an experienced Facilities Management Operations Director / Senior Operations Manager looking for a role where you can genuinely influence the direction and growth of a business? \n \n We are currently supporting a rapidly growing FM provider in the appointment of a National Operations Director – Soft Services. This is a high-profile senior leadership position with responsibility for operational performance, service quality, client relationships and commercial delivery across a significant national portfolio. \n \n Based from Birmingham, with regular national travel, this role will suit an ambitious operational leader who thrives in a fast-paced environment and is comfortable managing both people and performance across a geographically dispersed operation. \n \n The Opportunity \n \n You will play a key role in shaping and delivering the operational strategy across two established areas of the business: \n \n\n • Soft Facilities Management, including communal cleaning and security services across a demanding 24/7 national portfolio.\n, • Seasonal Turnaround Services, delivering large-scale deep cleaning and housekeeping operations within the student accommodation and university sectors.\n\n \n You will work closely with senior leadership to drive operational excellence, improve service standards, develop client relationships and deliver against ambitious commercial and operational targets. \n \n This is a particularly exciting opportunity for someone who enjoys being close to the operation. While the role carries significant strategic responsibility, you will be expected to maintain a strong presence across the business and spend time with teams and clients on-site. \n \n Key Responsibilities \n \n\n • Lead and develop a national operational team, including 5 SFM Operations Managers and 3 Regional Managers.\n, • Drive operational performance against key KPIs, including profitability, customer satisfaction, productivity and service quality.\n, • Develop and implement operational strategy alongside the senior leadership team.\n, • Build strong, long-term relationships with key client stakeholders.\n, • Lead regular operational performance reviews and ensure appropriate actions are delivered.\n, • Oversee recruitment, retention, workforce management and operational compliance.\n, • Ensure high standards of client service and effectively manage complaints and escalations.\n, • Oversee supplier performance and operational expenditure.\n, • Produce and present monthly contract and operational reports.\n, • Support the successful planning and delivery of significant seasonal peak periods.\n, • Ensure operational and HR processes are consistently implemented across the business.\n, • Take ownership of operational challenges and provide decisive, commercially focused solutions.\n\n \n What We're Looking For \n \n We are looking for a high-energy, ambitious and commercially aware FM professional who can demonstrate: \n \n\n • At least 5 years' experience in facilities services operational management.\n, • Strong experience managing large, geographically dispersed teams.\n, • A proven track record within soft services / cleaning / FM operations.\n, • Strong commercial awareness, with the ability to manage profitability and operational performance.\n, • Excellent client-facing and stakeholder management skills.\n, • The confidence to operate at senior leadership level.\n, • The ability to remain calm and effective in high-pressure, time-sensitive environments.\n, • A genuine hands-on approach to leadership, with a willingness to spend significant time with operational teams and clients.\n, • A proactive, can-do approach, with the determination to identify problems, take ownership and see solutions through.\n, • A willingness to challenge the status quo and work towards ambitious growth targets.\n, • Flexibility to work extended hours and weekends when required during peak operational periods.\n\n \n What's On Offer? \n \n\n • £70,000–£75,000 basic salary, dependent on experience.\n, • 20% commission scheme.\n, • Travel expenses covered as required.\n, • Senior leadership exposure and the opportunity to influence business strategy.\n, • A genuinely national role with significant operational responsibility.\n, • The opportunity to join a fast-growing FM business at an exciting stage of its development.\n\n \n Why This Role? \n \n This isn't a role for someone looking to simply maintain the status quo. \n \n It's an opportunity for an ambitious FM operations leader to take ownership of a significant national operation, influence strategy at senior level, develop high-performing teams and play a key role in the continued growth of a successful business. \n \n If you're an experienced Soft Services / FM Operations professional ready for your next senior leadership challenge, we'd like to hear from you.

Reporting to the Warehouse Manager & Supply Chain & Operations Director, the FLM is a role model for operational excellence and team engagement, and specifically this role will be about driving improvements across targeted areas of the operation to deliver lasting change. \n \n It will require deep diving into golden path processes to understand the “to-be” and converting the “as-is” to this. This role will sit outside of the current day to day operation and is specifically being recruited to drive improvement and change to make the operation world class. \n \n Key Tasks \n \n Safety and Compliance: \n\n • Champion a safety-first culture, ensuring all team members adhere to health and safety policies and procedures\n, • Conduct regular safety audits, risk assessments, and toolbox talks or equivalent\n, • Investigate incidents and near misses, implementing corrective actions and preventative measures\n, • Ensure compliance with legal and company standards (e.g., manual handling, PPE, equipment use)\n\n \n People Management: \n\n • Lead, coach, and develop a team of warehouse operatives to achieve individual and team goals\n, • Manage daily team briefings, shift handovers, and communication of operational priorities\n, • Monitor attendance, timekeeping, and conduct, escalating issues as appropriate\n, • Support recruitment, onboarding, and training of new team members\n, • Foster a positive working environment that promotes teamwork, respect, and inclusion\n\n \n Operational Excellence: \n\n • Oversee the execution of warehouse tasks including goods-in, picking, packing, dispatch, admin process and inventory control\n, • Manage deployment of resources, space, and equipment to meet operational demands\n, • Identify continuous improvement initiatives to streamline processes and reduce waste\n, • Support change management activities and adoption of new systems or procedures\n, • Monitor and report on key performance indicators (KPIs) such as productivity, accuracy, throughput, and service levels\n, • Use data to identify trends, root causes of issues, and support opportunities for improvement\n, • Drive accountability for performance within the team, recognising achievements and addressing underperformance\n, • Collaborate with other departments (e.g., planning, transport, customer service) to ensure\n, • end-to-end efficiency\n\n \n Who we are looking for: \n \n Essential: \n\n • Proven experience in a warehouse or logistics environment, ideally in a supervisory or team leader role\n, • Strong understanding of warehouse operations and safety standards\n, • Excellent communication and interpersonal skills\n, • Ability to lead by example and motivate others\n, • Comfortable using warehouse management systems (WMS) and performance dashboards\n, • Problem-solving mindset with a focus on continuous improvement\n\n \n Desirable: \n\n • Experience with Lean or Continuous Improvement methodologies\n, • Experience in Microsoft Dynamics 365\n, • Experience in an industrial fastenings or manufacturing environment\n

Who we are \n TR Fastenings (TR) is part of Trifast plc is a leading international specialist in the design, engineering, manufacture, and distribution of high-quality industrial fastenings and Category 'C' components principally to major global assembly industries. It supplies to some 5,000 customers in 75 countries worldwide, serving a range of industries including Automotive, Smart Infrastructure, Medical, General Industrial and Distributors. \n \n We are looking to recruit a Demand Planner on a permanent basis to join our Supply Chain team based at our National Distribution Centre in Walsall (WS2 8DQ). \n \n The Role \n We are looking for an experienced, analytical, and commercially aware Demand Planner to join our supply chain team at the National Distribution Centre in Walsall. This is a newly created role and an important opportunity to establish a strong demand planning capability within the business. The business requires someone with clear, proven demand planning experience who can bring forecasting expertise, structure, and best practice to support a more proactive, data-led planning approach. \n \n The successful candidate will help the business operate from a single, trusted view of demand, supporting effective supply planning, purchasing, inventory management, customer service, and operational decision-making. \n \n Key Tasks \n\n • Help define and embed demand planning processes, governance, reporting, and best practice for this new role within the business.\n, • Lead the demand planning process, ensuring assumptions, risks, opportunities, and recommendations are clearly communicated to stakeholders.\n, • Analyse customer order history, customer forecasts, call-off order demand, seasonality, market trends, product lifecycle information, and customer & supplier shutdown impacts.\n, • Use approved AI tools to convert customer forecasts into the required format, ensuring outputs are reviewed and validated before upload to D365.\n, • Review forecast variance with Sales and key stakeholders, ensuring gaps, risks, and opportunities are understood and reflected in the demand plan. Hand over a clear, agreed demand plan to Material Planning to support purchasing, safety stock, lead time, reorder point, and inventory decisions.\n, • Use demand and inventory segmentation techniques, such as ABC/XYZ analysis, to prioritise planning focus, improve forecast accuracy, and support appropriate inventory strategies.\n, • Monitor forecast accuracy, bias, service, stock health, inventory turns, excess stock, and obsolete inventory, identifying root causes and driving continuous improvement.\n, • Contribute to the S&OP process, presenting insights and actions to protect service, capacity, and stock availability.\n\n \n The Candidate \n You will be a confident and experienced demand planning professional with strong analytical capability, excellent attention to detail, and the ability to turn data into clear insight and practical actions. You will bring hands-on demand planning knowledge and be comfortable working cross-functionally, challenging assumptions constructively, influencing stakeholders, and helping the business build stronger demand planning discipline. \n \n Essential skills and experience \n\n • 5+ years’ clear demand planning experience, with demonstrable experience owning, developing, or significantly improving a demand planning process. General material planning experience alone will not be sufficient for this role.\n, • Experience in a manufacturing, distribution, industrial, or fast-paced supply chain environment.\n, • Strong understanding of demand planning principles, including forecasting, seasonality, customer demand, product lifecycle management, and inventory control.\n, • Advanced Microsoft Excel skills and confidence analysing large and complex datasets.\n, • Confident using Power BI or similar analytics and reporting tools to create insight, track performance, and support data-led planning decisions.\n, • Experience using an ERP or planning system, ideally Microsoft Dynamics 365 or similar.\n, • Strong problem-solving, communication, and stakeholder influencing skills.\n, • Customer-first mindset with strong commercial awareness and a disciplined approach to data accuracy.\n\n Desirable experience \n\n • Experience in using AI tools for demand planning\n, • Experience with dedicated demand planning, advanced planning, or reporting tools.\n, • Exposure to structured planning cycles such as S&OP.\n, • Experience supporting new product introduction, product transitions, or end-of-life planning.\n\n \n Why join us? \n This is an opportunity to make a visible impact across our UK&I business by helping to establish a stronger demand planning capability from the ground up. You will play a key role in improving forecast accuracy, strengthening supply chain performance, and supporting better business decisions, while working closely with commercial and operational teams to shape a more proactive, data-led planning culture. \n \n What we offer \n\n • 25 days holiday + 8 bank holidays. The business does observe a Christmas shutdown period and a maximum of 4 days will be deducted from employees annual leave entitlement.\n, • On-site parking\n, • Life insurance *4 basic salary\n, • Pension\n, • Employee Assistance Programme\n

Location: Walsall \n Job Type: Full-time, Permanent \n Salary: Up to £50,000 per annum (depending on experience) \n Join Our Team \n \n Amans Travel is a well-established and growing passenger transport business providing coach holidays, private hire, school transport, National Express services and tourism-related travel across the UK. \n We are looking for an experienced, hands-on Operations Manager to lead the day-to-day running of our transport operation. This is an excellent opportunity for someone with a strong background in the coach, bus or passenger transport industry who enjoys leading people, solving operational challenges and delivering exceptional customer service. \n This is a senior operational role with responsibility for service delivery, driver performance, fleet utilisation, compliance and operational profitability. The successful candidate will take ownership of operational KPIs and continuously improve punctuality, efficiency, customer service and cost control while leading, motivating and developing a sizeable operational team of over 50 employees, including drivers and support staff. \n Candidates with a PCV Transport Manager CPC qualification and strong experience within a PSV Operator Licence environment will be at a significant advantage. If the successful candidate is expected to act as the nominated Transport Manager, this will be confirmed as part of the appointment. \n \n Key Responsibilities \n Operational Leadership \n\n • Take full responsibility for the day-to-day operational management of the business.\n, • Ensure the safe, efficient and profitable delivery of all transport services.\n, • Plan and allocate drivers, vehicles and operational resources to meet customer and business requirements.\n, • Prepare driver rotas, vehicle schedules and resource plans to maximise fleet utilisation.\n, • Take ownership of the day-to-day delivery and performance of National Express services alongside coach holidays, private hire, school transport, tours and transfers.\n, • Monitor operational performance, vehicle and driver utilisation, overtime, dead mileage, subcontracting and other operating costs to maximise efficiency and profitability.\n, • Proactively manage service disruption including breakdowns, accidents, delays, cancellations and emergency situations, arranging replacement vehicles or subcontractors where required.\n, • Work closely with the Sales Team to ensure commercial commitments can be delivered with available operational resources.\n, • Build and maintain strong relationships with customers, suppliers, local authorities and external stakeholders.\n\n \n People Leadership \n Lead, motivate and develop a sizeable operational team, ideally with experience managing 40-50+ employees, creating a positive, inclusive and high-performing working environment. \n\n • Manage driver performance through coaching, mentoring and regular performance reviews.\n, • Support recruitment, induction, training and ongoing development of operational staff.\n, • Manage attendance, absence, disciplinary and grievance procedures fairly and professionally.\n, • Promote employee engagement, teamwork and a culture of continuous improvement.\n, • Work closely with the Training Team to ensure all employees remain competent, compliant and fully trained.\n\n Compliance & Safety \n\n • Promote a culture where safety is always the highest priority.\n, • Ensure full compliance with Operator Licence requirements, drivers' hours regulations, tachograph legislation, Road Traffic Act requirements and all relevant transport legislation.\n, • Monitor compliance with Health & Safety policies and company procedures.\n, • Ensure vehicles, drivers and operations consistently meet regulatory and company standards.\n, • Maintain clear operational accountability for a safe working environment, ensuring risks are identified, acted upon and consistently managed.\n\n Customer Service & Commercial Performance \n\n • Deliver outstanding customer service by ensuring reliable, punctual and professional operations.\n, • Handle customer enquiries, complaints and operational issues quickly and professionally.\n, • Take ownership of operational cost control, including overtime, dead mileage, subcontractor expenditure, productivity and resource utilisation, with a clear focus on improving profitability.\n, • Identify opportunities to improve operational processes, customer satisfaction and business performance.\n, • Own and report against agreed operational KPIs, identifying underperformance and implementing timely corrective action.\n\n Operational Performance & KPIs \n\n • Achieve agreed targets for service punctuality and reliability.\n, • Minimise lost mileage, service failures and preventable cancellations.\n, • Control driver overtime, agency/subcontractor expenditure and other operational costs.\n, • Improve vehicle and driver utilisation while reducing unnecessary dead mileage.\n, • Monitor driver availability, absence and retention.\n, • Ensure National Express and other contracted services consistently achieve required contractual KPIs and SLAs.\n, • Produce regular operational performance reports for the Directors.\n, • Investigate recurring operational failures and implement corrective actions.\n, • Work with the commercial team to ensure work is priced and accepted with a clear understanding of operational capacity and cost.\n\n \n Essential Skills & Experience \n Applicants should have: \n\n • Proven Operations Management experience within the coach, bus, passenger transport or travel industry.\n, • Experience managing a sizeable operational team, ideally 40-50+ employees, including drivers and operational staff.\n, • Experience planning and scheduling PCV drivers and passenger-carrying vehicles.\n, • Strong knowledge of fleet utilisation, operational planning and transport logistics.\n, • Excellent leadership, coaching and people management skills.\n, • Experience managing performance, attendance and employee relations.\n, • Strong organisational, planning and problem-solving abilities.\n, • Excellent communication and stakeholder management skills.\n, • Strong commercial awareness with experience managing operational budgets, controlling costs and improving operational profitability.\n, • Good IT skills, including Microsoft Office and transport management systems.\n, • The ability to remain calm under pressure while managing multiple priorities.\n\n \n Desirable Qualifications & Experience \n\n • PCV Transport Manager CPC qualification (strongly preferred).\n, • Experience managing a PSV Operator Licence.\n, • Knowledge of drivers' hours regulations, tachograph compliance, Road Traffic Act requirements and passenger transport legislation.\n, • Experience working within National Express or other scheduled/high-frequency contracted services, coach holidays, private hire, school transport or tourism operations.\n, • Experience using transport management or scheduling software.\n\n \n The Ideal Candidate \n You will be a confident and approachable leader with a proven track record in passenger transport operations. \n You will thrive in a fast-paced environment, balancing customer service and compliance with clear accountability for operational efficiency, service performance, cost control and profitability while developing and supporting your team. \n You will be organised, resilient and decisive, with the ability to build strong relationships across all areas of the business and drive continuous improvement. \n \n What We Offer \n\n • Competitive salary of up to £50,000 per annum, depending on experience.\n, • Free on-site parking.\n, • Company pension scheme (NEST).\n, • Professional development and training opportunities.\n, • Career progression within a growing business.\n, • Supportive, collaborative and inclusive working environment.\n\n \n Equality, Diversity & Inclusion \n Amans Travel is proud to be an equal opportunities employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of age, disability, race, religion, sex or sexual orientation. \n \n Apply Today \n If you have the experience, leadership skills and passion to lead a busy passenger transport operation, we'd love to hear from you. \n Applications from candidates currently working within coach operators, bus companies, National Express operators, private hire coach businesses or other PSV/PCV passenger transport organisations are particularly encouraged. \n\n • Please note that this vacancy may close early if sufficient applications are received, so early applications are encouraged.\n

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. \n \n Role: UK Payroll SME \n Location: Birmingham, UK \n Contract: Permanent \n Mode of Working: Hybrid \n \n Are you looking to leverage your skills in Payroll? \n We have a great opportunity for you – UK Payroll SME! \n \n \n Careers at TCS: It means more \n TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. \n \n The Role \n A Payroll lead for a marquee customer of TCS. The role requires solid knowledge on UK Payroll, managing a good customer relationship and being agile working with the distributed team across locations. \n \n Your responsibilities: \n\n • Sound knowledge of statutory compliances of UK payroll\n, • Should know how to calculate Tax, NI, Pensions in UK\n, • Should be familiar with year start/Year end activities of UK payroll\n, • Should have experience in handling voice and email query of client/Customer\n, • Should have end to end experience in processing salary changes and various life cycle of employee pay component.\n\n Your Profile \n Essential skills/knowledge/experience: \n\n • SME or go to person for UK Payroll queries\n, • Should have end-to-end knowledge of Payroll i.e. graduate to employee and joiner to leaver\n, • Knowledge and experience in processing payroll in Workday\n, • Processing various requests in relation to pension, leaves and taxes.\n, • Producing various payroll reports for various stakeholders.\n, • Taking active role in year Start/End activities as well as UAT/UVT as per requirement\n, • Providing training to new joiners in UK Payroll\n, • Auditing cases processed by the team\n, • Guiding the team in resolving various complex queries\n, • Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs\n, • Coordinates services with the human resource information systems, human resource program managers and technology specialists\n, • Decisions are typically related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature\n, • Supervises a group of support associates, coordinates and provides day-to-day oversight to associates\n, • Holds team members accountable for following established policies\n, • Ensure policies and procedures are followed and Zero noncompliance across the engagement\n, • Ensure the Service Levels are met consistently\n, • Ensure data privacy requirements are followed with upmost focus\n, • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures\n, • Should have experience in working with a distributed located team or offshore team\n\n Desirable skills/knowledge/experience: \n\n • Excellent communication skills\n, • Knowledge and experience in working tools such as Word, Excel and Powerpoint\n\n \n Rewards & Benefits (Default) \n TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. \n We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. \n Diversity, Inclusion and Wellbeing \n Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. \n We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. \n As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in. \n If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. \n Next Steps: \n Application Process (optional) \n\n • Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - UKI.recruitment@tcs.com\n, • Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter.\n, • Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.\n, • HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.\n\n \n Beware of Fraudulent offers \n This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity. \n Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. \n Join us and do more of what matters. Apply online now. \n

Food & Beverage Assistant Manager \n Solihull, West Midlands \n £30,000 - £32,000 per annum + Benefits \n Full-Time | Permanent \n An exciting opportunity has arisen for an experienced and passionate Food & Beverage Assistant Manager to join a prestigious golf club in Solihull during a significant period of growth and transformation. \n Our client is bringing together its bar, restaurant and catering operations under one unified Food & Beverage team, creating a unique opportunity for an ambitious hospitality professional to play a key role in shaping the future of the department. \n This is an ideal position for a hands-on hospitality leader who enjoys delivering exceptional customer experiences, developing teams, and working across a varied operation that includes member dining, golf events, functions and large-scale external events. \n \n The Role \n As Food & Beverage Assistant Manager, you will support the day-to-day management of the club's hospitality operations, ensuring consistently high standards of service across restaurant, bar and event functions. \n Initially, the role will focus heavily on restaurant and catering operations while the integration of departments is completed, before evolving into a broader Food & Beverage management position. \n \n Key Responsibilities \n\n • Support the delivery of golf, member and external events\n, • Lead lunch and evening restaurant service operations\n, • Assist with the management of clubhouse bar operations\n, • Maintain exceptional customer service standards across all areas\n, • Support stock control, ordering and cellar management\n, • Assist with staff training, development and performance management\n, • Coordinate rotas and staffing requirements\n, • Work closely with the Head Chef to ensure smooth service delivery\n, • Support functions and events, including banqueting for up to 200 guests\n, • Promote a positive team culture during an exciting period of change\n, • Lead by example with a proactive, hands-on approach\n\n \n About You \n We are keen to hear from hospitality professionals who have previous supervisory or management experience within food and beverage operations. \n Skills & Experience Required \n\n • Previous Food & Beverage supervisory or management experience\n, • Strong background in restaurant, bar and events operations\n, • Experience managing busy service periods\n, • Good knowledge of wines, spirits and beverage service\n, • Excellent leadership and communication skills\n, • Strong organisational and planning abilities\n, • Passion for staff development and training\n, • A flexible, hands-on approach to hospitality\n, • Commitment to delivering outstanding customer experiences\n\n \n \n What's On Offer \n\n • Competitive salary of £30,000 - £32,000\n, • Company pension scheme\n, • Staff meals provided\n, • Free onsite parking\n, • Sick pay\n, • Ongoing training and development\n, • Career progression opportunities\n, • Supportive and collaborative working environment\n, • Opportunity to make a genuine impact within a growing operation\n\n This is an excellent opportunity for an ambitious hospitality professional looking to take the next step in their career and become part of a forward-thinking Food & Beverage team. \n Apply today to find out more about this exciting opportunity. \n

Customer Experience Manager \n Hybrid | Solihull \n \n Are you passionate about turning customer feedback into real business improvement? \n \n This leading insurtech and vehicle replacement solutions provider is going through a period of rapid growth, and they're looking for a Customer Experience Manager to help shape what outstanding customer experience looks like. This is a genuinely exciting time to join, with real opportunity to make your mark. \n \n This role is perfect for someone who thrives on data, insight and driving change. You'll take ownership of the Net Promoter Score (NPS) programme, lead complaints management from end to end, and work across departments to embed a genuinely customer-first culture as the business continues to expand. \n \n What you'll be doing: \n 📊 Owning the Group's NPS programme and reporting to the Executive Leadership Team \n 🛠️ Managing the complaints process, from investigation through to root-cause analysis and prevention \n 📈 Using customer insight to shape strategy and drive continuous improvement \n 🎓 Designing and delivering customer experience training across the business \n 🤝 Influencing stakeholders at all levels (no direct line management required) \n \n What we're looking for: \n ✔️ 5+ years' customer service experience, including 2+ years in a leadership/managerial role \n ✔️ Strong analytical skills and confidence working with CRM systems \n ✔️ Excellent communication skills, both written and verbal \n ✔️ A full UK driving licence \n ✔️ Educated to A-Level/Degree standard or equivalent experience \n \n Background: \n Any experience from a UK-based credit hire, motor insurance claims handler, replacement vehicle provider, insurance / insurtech company or a fleet operator is highly desirable. \n \n A qualification in Customer Experience, Business Improvement or Project Management (e.g. Lean Six Sigma or Institute of Customer Service) would be a bonus, as would experience implementing digital customer service tools such as chatbots or self-service platforms. \n \n Hybrid working: \n Usually 3 days in office per week, occasionally 4 days and every now and then 2 days per week in the Solihull office - Flexibility is key! \n \n Join a business on an exciting growth journey and help shape its customer experience for the future. \n \n We're looking forward to hearing from you, please send your CV for immediate consideration \n \n Salary: £38,000–£42,000 p/a (d.o.e)

Motor Operations Vehicle Manager \n Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues \n Contract: Full-time, Permanent \n \n About Us \n At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly. \n \n The Role \n We're looking for an experienced Motor Operations Vehicle Manager to lead the operational management of our vehicle assets throughout their lifecycle. You'll drive operational performance, work closely with internal teams and external suppliers, and use data and insight to maximise asset value while ensuring fair customer outcomes and compliance with regulatory requirements. \n \n Key Responsibilities \n\n • Lead the operational management of vehicle assets, ensuring efficient end-of-contract processes and strong commercial performance.\n, • Use data and management information to identify trends, improve performance and support operational decision-making.\n, • Manage relationships with third-party suppliers, monitoring service delivery, governance and performance against agreed SLAs.\n, • Collaborate with teams across Operations, Finance, Risk and Asset Management to deliver effective operational strategies.\n, • Ensure compliance with FCA requirements, Consumer Duty, governance standards and operational controls.\n, • Lead, coach and develop your team, promoting a culture of continuous improvement, accountability and excellent customer outcomes.\n, • Travel will be required to visit auction houses to review performance, operational standards and working practices.\n\n \n Skills & Attributes \n\n • Proven leadership experience within a motor, asset management or regulated financial services environment.\n, • Strong analytical skills with experience using data and MI to drive operational performance and continuous improvement.\n, • Excellent stakeholder and supplier management skills, with the ability to build effective relationships across the business.\n, • Good understanding of vehicle asset management, end-of-contract processes and operational governance.\n, • Strong knowledge of FCA regulations, Consumer Duty and delivering fair customer outcomes.\n, • Organised, commercially minded and resilient, with excellent communication and decision-making skills.\n\n \n What's in it for you \n As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include: \n\n • Competitive salary and comprehensive package, contributory pension, and health cash plan.\n, • Opportunity to buy/sell holiday giving you even more control over your work-life balance.\n, • Flexible benefits including private medical insurance and lifestyle discounts.\n, • A culture that values collaboration, development and wellbeing.\n, • Hybrid working with excellent learning and development opportunities to support your career.\n\n \n Could this be you? \n Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are Positive, Brave and Own It. \n \n Don't let confidence hold you back. You don't need to meet every requirement—if you have around 75% of the skills and the right attitude, we'd love to hear from you. \n \n Apply now to join a team that makes a real impact. \n Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers \n \n Your Application Journey \n\n • Call with our Talent Acquisition team\n, • Informal chat with the Hiring Manager\n, • Competency-based interview including a short presentation (90 minutes)\n\n We aim to complete the process within 3–4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon. \n \n Equal Opportunities \n We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background. \n

Position: Fleet Manager \n Location: Halesowen \n Salary: £50,000 per annum \n Working Hours: Monday to Friday, 9:00am – 5:00pm \n \n We are recruiting for a Fleet Procurement Manager to support a leading provider of fleet management solutions, delivering exceptional service and innovative vehicle management programmes to businesses across the UK. As we continue to grow, we are looking for an experienced and commercially focused Fleet Procurement Manager to join our team. \n This is an exciting opportunity for an ambitious procurement professional to take ownership of our supplier network, develop strategic partnerships and ensure we continue to deliver outstanding value and service to our customers. \n The main objective of the role will be: \n \n Reporting to the senior management team, you will be responsible for managing and developing procurement strategy across all fleet-related services. You will negotiate commercial agreements, build strong supplier relationships and continually review the market to ensure the business remains competitive. \n Working closely with the Sales, Operations and Leadership teams, you will play a key role in supporting business growth by securing high-quality services at competitive commercial rates while maintaining excellent supplier performance. \n Key Responsibilities \n · Develop and implement procurement strategies across all fleet management services. \n · Manage and strengthen relationships with manufacturers, leasing companies and service providers. \n · Negotiate supplier contracts, pricing structures and service level agreements. \n · Lead commercial negotiations to secure the best value for the business and its customers. \n · Monitor supplier performance through KPIs, service reviews and regular performance meetings. \n · Identify new suppliers and emerging technologies to enhance our service offering. \n · Benchmark products, services and pricing to ensure market competitiveness. \n · Manage procurement across: \n o Vehicle supply \n o Accident management \n o Breakdown and roadside assistance \n o Vehicle rental \n o Fuel card programmes \n o Vehicle glass services \n o Telematics and vehicle tracking \n o Maintenance and repair providers \n o Fleet funding and finance solutions \n · Analyse market trends and identify opportunities for cost savings and service improvements. \n · Work closely with the Sales and Operations teams to develop customer solutions and support business development. \n · Produce procurement reports, supplier analysis and commercial recommendations for senior management. \n · Ensure supplier compliance with contractual, operational and quality standards. \n · Continuously review procurement processes and identify opportunities to improve efficiency. \n About You \n We are looking for someone who brings both strong commercial awareness and excellent relationship-building skills. \n You will have: \n · Significant experience within fleet management, automotive, vehicle leasing or procurement. \n · A proven track record of negotiating commercial contracts and managing supplier relationships. \n · Strong knowledge of fleet services, vehicle supply and associated products. \n · Excellent commercial awareness with the ability to analyse pricing and identify cost-saving opportunities. \n · Outstanding negotiation, communication and influencing skills. \n · Experience of managing multiple supplier relationships simultaneously. \n · Strong analytical and reporting skills. \n · Excellent IT skills, including Microsoft Office and CRM or procurement systems. \n · A proactive, strategic and customer-focused approach. \n This is an opportunity to become a key member of a growing business where your expertise will directly influence supplier strategy, commercial performance and customer satisfaction. \n We offer: \n · Salary up to £50000, depending on experience. \n · Permanent, full-time position. \n · Supportive and collaborative working environment. \n · Opportunity to shape procurement strategy within a growing business. \n · Long-term career development opportunities. \n · The chance to work with a respected and ambitious organisation within the fleet management sector. \n If you are an experienced fleet or automotive procurement professional looking for your next challenge, we'd love to hear from you.

Job Title: Advanced Practitioner \n Grade/Salary: Band H, SCP 38-43 (£49,282 - £54,495 per annum) \n Contract Type: Permanent, Full-time \n Working Pattern: Monday – Sunday (Rota), 37 hours, includes unsociable hours \n Location: Various across Sandwell \n Closing Date: 23/08/2026 \n \n \n \n Sandwell Council’s Adult Social Care Division is seeking an experienced and enthusiastic Advanced Practitioner to join its Hospital and Intermediate Care team on a permanent, full-time basis. Location is varied across three locations within Sandwell, based on the requirements of the role. The organisation is operating to a hybrid working model. \n \n \n As Advanced Practitioner, you will play a key role in supporting the delivery of high-quality adult social care services that promote wellbeing, independence and positive outcomes for local people. Working alongside the Team Manager, you will help lead and manage an operational service area, ensuring statutory responsibilities, professional standards and performance expectations are met. \n \n \n You will support the development of effective partnerships, oversee day-to-day service delivery, manage resources efficiently and provide supervision and guidance to staff. The role requires a strong understanding of adult social care legislation, safeguarding principles and outcome-focused practice, ensuring residents receive the right support at the right time to maintain their independence and wellbeing. \n \n \n \n About the role \n\n • Lead, manage and develop a multidisciplinary team, providing supervision, appraisals, training and professional support to achieve high performance.\n, • Oversee the day-to-day operation of the service area, ensuring effective service delivery, quality standards and statutory compliance.\n, • Promote a customer-focused approach that delivers positive outcomes for vulnerable adults, carers and local communities.\n, • Ensure services are delivered in line with relevant legislation, safeguarding requirements, equality principles and best practice.\n, • Manage allocated budgets and resources effectively, including care package expenditure, staffing budgets and service performance targets.\n, • Monitor, evaluate and improve service performance, implementing recovery plans and service improvements where required.\n, • Lead recruitment, workforce planning and the management of employee relations matters, including attendance, capability and disciplinary processes.\n, • Build and maintain effective partnerships with internal teams, health partners, providers and other stakeholders to deliver integrated services.\n, • Drive service development, innovation and change initiatives, supporting the implementation of local and national priorities.\n, • Deputise for the Team Manager as required, providing operational leadership, decision-making and oversight of complex cases and service activities.\n\n \n \n \n About you \n\n • Social Work Qualification (DipSw, Social Work Degree or equivalent).\n, • Proven post Social Work qualification practice experience and experience within a relevant Adult Social Care setting.\n, • Demonstratable experience or involvement of managing complex budgets.\n, • Experience of partnership working within a relevant setting.\n, • Experience of working to improve performance.\n, • Proven experience of supervising staff and or students.\n, • Completion of safeguarding adults training.\n, • Knowledge and understanding of customer care practices.\n, • Knowledge of the principles of sound financial management and budgetary processes and controls.\n, • Knowledge of relevant legislation and guidance.\n, • Knowledge of safeguarding practice and procedures.\n, • Knowledge and understanding of the importance of performance management and the use of management information systems in operational management.\n, • Project management skills.\n, • The ability to carry out case file audits.\n\n \n \n \n Why Sandwell Council? \n At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough. \n To find out more, please visit our careers page: We Are Sandwell – We Are Sandwell \n \n \n \n How to apply \n To be considered for this role, please submit a CV and supporting statement to Imran_butt@sandwell.gov.uk \n \n \n \n Click here to find out more about our One Team Framework: Values and Behaviours \n We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible. \n If you are an internal candidate and currently at risk, please let the recruiting manager know. \n We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council. \n We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role. \n If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at EDI_Team@sandwell.gov.uk. \n If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV. \n If you have a disability and require assistance in submitting your CV, please contact Imran_butt@sandwell.gov.uk

Programme Advisory & Capital Excellence Manager \n Base Location: We would look at London, Manchester, Birmingham and Leeds plus network of 20 offices nationally. \n \n Who we are \n KPMG is one of the world's leading consultancies, supporting the UK across periods of crisis and growth. Our Major Projects Advisory (MPA) practice operates within KPMG’s Customer, Operations, and Infrastructure (CO&I) service line. We deliver high impact outcomes for clients across the UK and beyond, with a focus on infrastructure. \n \n Our Programme Advisory and Capital Excellence (PACE) team sits within MPA and brings together cross-sector experts in complex project and programme delivery, strategic portfolio management and capital delivery transformation. We support clients to transform delivery capability, drive change and unlock long-term value. As a recognised market leader, we are proud to partner with an impressive client base across both private and public sectors, delivering lasting results in several market sectors, namely: \n \n · Energy \n · Water \n · Oil and Gas \n · Defence \n · Government \n · Healthcare \n · Transport \n · Financial Services \n · Retail \n \n Why join us? \n · Work on a wide range of high-profile, complex infrastructure projects across multiple sectors. \n · Collaborate with senior stakeholders shaping capital delivery strategies for major national programmes. · Help leading organisations optimise their investments for value and efficiency. \n · Join a growing team with access to diverse, challenging opportunities. \n · Learn in a supportive, high performing, cross-functional team environment. \n · Accelerate development through hands-on delivery and access to a structured learning programme. \n · Work with experts across a broad range of disciplines and sectors. \n · Be part of a diverse, inclusive and collaborative culture that values excellence and integrity. \n \n How you will contribute \n · Manage the delivery of client facing workstreams, leading teams in the design and delivery of solutions that are end user focused. \n · Produce high quality outputs with attention to detail and execution. \n · Support engagement managers on financial and delivery aspects of engagements. \n · Collaborate across KPMG’s broader service lines to design integrated, client tailored solutions. \n · Operate within internal governance frameworks to ensure compliance and quality assurance. \n · Monitor emerging trends and industry developments, using insights to shape practical recommendations and contribute to thought leadership, \n · Lead elements of bids, proposals and wider business development activities. \n · Act as a role model for an inclusive, collaborative culture aligned with KPMG’s values. \n \n Key experience required \n · Hands-on experience delivering complex infrastructure projects or programmes, either in consulting or industry. \n · Strong track record in project-based delivery, leading teams across sectors such as energy, water, transport, defence, healthcare, government, financial services, or retail. \n · Strong understanding and practical application of project, programme and portfolio management (P3M) principles. \n · Evidence of high performance and career progression. \n · Strong problem-solving and analytical skills, with the ability to work under pressure and deliver to tight deadlines. \n · Confident communicator, able to build trusted relationships with senior stakeholders. \n · Proficiency with key project tools (e.g. MS Project, PowerPoint, Excel, Teams, Oracle, P6, PowerBI) and knowledge of other proprietary technologies welcome \n \n What will set you apart \n · Professional certifications (APM PMQ/PPQ; MoP; MSP; PRINCE2 etc.) \n · Experience in: \n o Digital transformation and technology adoption, including AI \n o Capital planning or capital portfolio management \n o Process and value stream efficiency and optimisation \n o Organisational readiness and effectiveness \n \n Our locations \n Our core hubs for this role: \n · London - Canary Wharf \n · Manchester \n · Birmingham \n · Leeds With 20 sites across the UK, we blend office work, client site and working from home, with flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. \n \n To discuss this or wider Deal Advisory roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG. \n

Due to continued growth and market development, we are searching for an experienced Customer Service Representative to become an active team member supporting the UK sales region. \n \n In this varied and challenging roll, you will be responsible for the first customer contacts. We are looking for someone who has a passion for delivering exceptional customer service as a tool to sustain our growth. You provide our clients with excellent support and full solutions. Thanks to your commercial attitude and technical aptitude, you will enhance sales over the phone and by email. You will manage and follow up the end-to-end process from product selection, quoting, sales order entry up to the delivery of materials. \n \n You will need to build strong relationships with our customers, sales and technical support teams and our Credit Department in Luxembourg. \n \n Furthermore, you will have the following duties: \n \n Key Responsibilities: \n\n • Provide customers with price, lead time, product information, technical documents, etc. to influence decision making and maximize sales\n, • Prepare and follow up on quotes based on pricing guidelines from the commercial team\n, • Understand and convert customer requirements into orders in our SAP ERP system\n, • Process and follow up on incoming orders according to our established procedures\n, • Cooperate closely with the credit department to ensure reliable order fulfilment\n, • Liaise with the replenishment team and occasionally with suppliers\n, • Coordinate shipments to customers – liaise with the warehouse / carriers if necessary\n, • Check daily reports and act accordingly\n, • Additional administrative tasks upon request from the Local Operations Manager\n\n \n Qualifications and experience: \n\n • This position requires experience of 3+ years in a commercial or customer service environment (ideally B-to-B)\n, • You have a technical aptitude and any experience in a technical environment (construction would be an advantage)\n, • You have excellent administrative skills and are attentive to details\n, • Knowledge of International business would be an advantage\n, • You are at ease with phone communication for order clarification\n, • You have an excellent command of English. Other language skills are also advantageous\n, • SAP experience is an advantage\n, • You have strong verbal and written communication skills, and you are a good team player\n, • You are a fast learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environment\n, • You have a good knowledge and experience with IT tools\n\n \n Reporting line and location: \n This is an office-based role located either in Tipton, West Midlands or Epworth, North Lincolnshire, and reporting to the Local Operations Manager. \n \n Our offer: \n \n Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment. \n \n Package: we offer competitive compensation that recognizes your expertise and dedication. \n \n Great place to work: we are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment. Apply now and become part of our extraordinary journey!

Clinical Unit Manager- \n Pebble Mill Care Home, 2 Mill Pool Way, Birmingham B5 7EG. \n CQC rating: Good \n Carehome.co.uk rating: 9.6/10 \n Salary: £19.63 - £24.46 per hour depending on experience \n *welcome bonus \n Permanent 36 hours per week , 8am-8pm shifts in the home. \n \n \n We make health happen \n Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. \n \n You’ll help us make health happen by: \n\n • Whether you’re taking charge of a unit or a floor, you’ll promote our resident’s independence, choice and dignity by ensuring that the team provide the highest standards of care at all times\n, • With the help of your team, you’ll assess each resident’s wellbeing – making sure their physical, emotional and social needs are met – always maintaining accurate records\n, • Delivering clinical guidance to your team, you’ll lead by example; motivating and mentoring the team to ensure the safe, smooth and efficient running of the care home\n, • You’ll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community\n, • Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home’s profile in the local area and beyond\n\n \n Key Skills / Qualifications needed for this role: \n\n • A Registered Nurse with a valid NMC pin and a genuine commitment to adhering to the NMC Codes of Conduct and expanding your professional development\n, • You’re passionate about caring for the elderly and infirm (change as necessary) and have a flair for helping people maintain their independence, choice and dignity\n, • An effective communicator who’s able to build strong and honest relationships with residents and their families\n, • Someone who’s ready to use their clinical experience to lead, motivate and mentor a team – who’s able to delegate effectively and promote excellent customer service and relationships.\n, • A respectful and compassionate team player with the belief in giving your personal best.\n\n \n Benefits \n Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. \n Joining Bupa in this role you will receive the following benefits and more: \n\n • My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support\n, • Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350\n, • Wagestream - Have early access to up to 40% of your earned wages within minutes\n, • 28 days holiday\n, • We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.\n, • Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!\n, • Free meal on every shift\n, • Interest-free annual travel loan to enable the purchase of public transport annual season tickets\n, • We offer a range of Bupa pension plans – find out more on our career site\n, • Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site\n, • Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health\n, • Access to discounts at a wide variety of gyms and fitness facilities across the UK\n\n \n Why Bupa? \n We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. \n \n We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. \n \n Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. \n and NI. \n *Your starter bonus will be paid to you in the next available pay run once you have completed four weeks’ service and will be subject to deductions for tax and NI.

\n Capital Delivery Director, North West & Central\n IRC2362180 Who We Are\n At Network Rail, we're part of a large family serving millions of passengers and freight users throughout the UK every day. Our service impacts millions of people and we strive to become more efficient as we enhance, maintain and operate our network. Now is a fantastic time and join our team in Wales and Western region as we finalise the reforms to our maintenance organisation which will deliver: \n \n • A safer and more reliable and punctual service for passengers and employees - quicker fault fixes by more agile multi-disciplined response teams.\n, • Individual rostering - enabling us to send the right number or people to fix a fault.\n, • Multi-skilling - investing in the knowledge and skills of our people so they are better equipped to fix the most common faults themselves.\n, • Accelerated and improved technology deployment - we have a raft of labour and life-saving technology ready to be rolled out.\n \n Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When your part of our team, you matter to us and you matter to millions. Watch our video to find out more! \n About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We look for opportunities to offer great opportunities to learn and grow through personal and professional development. And, if you make the grade then you can look forward to a rewarding and fulfilling career with a company that joined the top 50 in the Glassdoor's 2021 Best Places to Work. \n The North West & Central (NW&C) region is the 'Backbone of Britain' - the economic spine linking our main cities. Our infrastructure runs from London Euston and Marylebone in the South through Chiltern and West Midlands regions, the North West of England and Cumbria before joining with Scotland in Gretna. We are home to the West Coast Mainline, the busiest mixed-use railway in Europe, serving in London, Birmingham, Manchester, Liverpool, Edinburgh and Glasgow. We have 8,000 employees. Our mission is to provide and operate safe, efficient, and reliable infrastructure for our passengers and freight users, to enable economic growth and social value. \n We're looking for an experienced Capital Delivery Director to lead the capital delivery for the North West and Central (NW&C) region. Reporting to the NW&C Managing Director, you'll set the strategic direction for the region's capital delivery portfolio, ensuring every project is delivered safely, efficiently and to the highest standards of quality, value and customer service. \n This is a permanent, full-time, highly visible leadership role requiring strong presence across the region. The role can be based in either in Birmingham, Manchester or London and will involve extensive travel across the North West and Central area to engage with teams, stakeholders and delivery partners. \n Your Main Responsibilities will be to \n \n • Develop, define and lead the region's capital delivery and minor renewals delivery strategy, with full responsibility for the regional capital delivery budget and performance against agreed targets.\n, • Implement the efficient and effective strategy for the delivery of the regional work-bank to client and stakeholder requirements, whilst providing exceptional customer service providing the Managing Director Region with relevant assurance on capital delivery.\n, • Direct activities and take full responsibility for meeting efficiency targets and commercial objectives, whilst maintaining high levels of confidence in schedule adherence on all projects/programmes.\n, • Lead the relationship and interfaces with Network Rail (NR) Network delivering on all governance and assurance activities at a local level to support NR's strategic objectives and responsibilities to all internal and external stakeholders.\n, • Establish and continuously improve partnerships with the supply chain to develop commercially mutually beneficial delivery models.\n, • Develop and improve relationships with key stakeholders and suppliers throughout the region.\n, • Lead and direct the development of innovation and best practice throughout the capital delivery organisation, sharing with other regions and functions, as appropriate.\n, • Contribute to regional integrated planning, giving consideration that considers cross-asset programme and region requirements.\n, • Direct the project/programme teams, monitoring adequate resources available to deliver a flexible, competent skilled and effective workforce at all times, providing resources to other regions on a consultancy basis, as required.\n, • Lead the management of safety, in line with corporate management systems in the delivery of projects/programmes and accountable for assurance activity on all projects/programmes in line with corporate governance, processes and systems.\n, • Direct the timely assignment of, and thereafter, discharge of, Construction Design Management (CDM) duties for all projects/programmes.\n \n Closing date: 19th August 2026. This vacancy is also being advertised externally. \n We want to ensure everyone has an equal opportunity. Therefore, s hould you require any reasonable adjustments/modifications, please do let us know by contactingNicole Denton, Resourcing Business Partner Support. Your experience and skills\n \n • Full chartered membership of relevant professional body (e.g. APM, RICS) with demonstrable relevant post qualification experience\n, • Educated to degree level or relevant equivalent experience\n, • Proven strong leadership skills including demonstrable safety leadership, with the vision and ability to establish cross-functional relationships and drive cultural/organisational change\n, • Demonstrable broad and extensive experience in the successful management of a range of programmes including large complex projects in the construction and/or rail industries.\n, • Demonstrable previous experience of successful leadership of a large, multi-disciplinary P&L business\n, • Proven strong commercial focus and sound business acumen\n, • Comprehensive experience and skills in leading a customer service orientated organisation/business\n, • Exceptional interpersonal skills, possessing the ability to interact and maintain credibility with people at all levels within the business and industry stakeholders\n, • Comprehensive knowledge of the principles of Health and Safety, in particularly CDM regulations\n, • Knowledge of/experience in the UK railway industry\n Key Information\n Number of Positions: \n 1 \n Contract Type: \n Permanent \n Hours: \n Full Time \n Location: \n #J-18808-Ljbffr

General Manager - Golf \n \n A great opportunity is now available for a General Manager to lead a successful golf businesses in the Sutton Coldfield area of Birmingham. This is a multifaceted golf venue with lots of potential for development in the near future, so this is an exciting time to join my client who offers proven career development paths \n \n Key Duties: \n\n • To be responsible and accountable for the overall management and operations of the golf club\n, • To ensure that financial targets are achieved\n, • To be responsible and accountable for the overall maintenance of centre and equipment\n, • Ensure all staff are displaying, complying and championing the company’s brand values both internally and externally\n, • Ensure an enjoyable experience for all customers visiting the Club\n, • Respond to customer complaints or inquiries.\n\n \n I am searching for a manager with experience in a multi-faceted leisure facility who may have worked within golf. A Club or General Manager with proven experience of implementing sales and marketing strategies and leading a team towards commercial goals. \n \n The successful candidate with hold recognised qualifications in leisure and/or golf and be confident in performance reporting and forecasting. \n \n Reward & Benefits: \n In return you get to work for a great company with like-minded people with a competitive salary and benefits package including: \n • Free access Leisure & Golf for you AND one other. \n • 25 days Holiday plus Bank Holidays. Additional leave with length of service. \n • Discounts on food and beverage and free hot drinks. \n • NEST pension. \n • New Employee ReferralBonus \n • Exceptional achievement award scheme. \n • Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform. \n \n For further information please apply now!

International Customs and Logistics Manager \n Permanent Position \n Rapidly growing business \n Birmingham \n \n The International Customs and Logistics Manager is responsible for the strategic management, governance, and operational oversight of the Company's customs compliance framework and third-party logistics partners across the UK, Europe, Taiwan, USA, Canada and Australia. The role primarily ensures the accurate classification, valuation, and declaration of goods, the effective management of duty and tariff obligations, and full compliance with all applicable customs regulations and trade agreements. Alongside this, the role oversees the efficient, compliant, and cost-effective storage, distribution, and movement of products through international borders across both Direct-to-Consumer (D2C) and Business-to-Business (B2B) channels. By integrating robust customs governance with strong logistics coordination, the role minimises customs-related delays and supply chain risks, delivers exceptional customer service, and supports the Company's global growth strategy. \n \n As a key member of the Global Logistics team, this role leads the end-to-end management of customs operations and international logistics partnerships, including tariff strategy, trade compliance programme development, customs broker oversight, and support with network design, tendering, partner selection, onboarding, and ongoing performance management. The role also oversees outbound freight from the UK distribution centre to international markets, with primary responsibility for customs compliance, export and import documentation, duty optimisation, and rules of origin management, alongside carrier performance and seamless distribution across all regions. \n Operating within GDP and other applicable regulatory environments, the International Customs and Logistics Manager ensures customs processes and logistics operations consistently meet quality, compliance, sustainability, and service standards. The role drives continuous improvement in customs procedures, regulatory adherence, and operational resilience, while maintaining scalable logistics frameworks to support the Company's expanding international footprint. \n Key Responsibilities \n Customs Compliance & Trade Operations \n\n • Lead the development and execution of the Company's international customs compliance strategy, ensuring full adherence to customs regulations, trade agreements, sanctions, export controls, and country-specific import requirements across all operating markets.\n, • Manage the accurate classification, valuation, and declaration of goods, ensuring correct tariff application, duty optimisation, and rules of origin compliance across all product lines and territories.\n, • Oversee customs broker relationships and performance, ensuring timely and compliant customs clearance, export and import documentation, and border processing across all regions.\n, • Ensure all logistics partners remain audit-ready and compliant with customs, GDP, transport, health and safety, quality, and country-specific regulatory requirements.\n, • Monitor changes to international trade regulations, tariff regimes, free trade agreements, and sanctions frameworks, proactively advising the business on risks, opportunities, and required operational adjustments.\n, • Support compliance with export controls, denied party screening, and country-specific import licensing requirements in all markets the Company operates from.\n, • Support logistics workstreams for customs continuity planning and trade risk mitigation activities, as required.\n\n Logistics Operations & Partner Management \n\n • Responsible for the operational management of the Company's logistics providers supporting the UK and international markets, with a focus on ensuring customs-compliant supply chain performance.\n, • Support the development and execution of the international logistics strategy to support business growth, customer service, and operational excellence.\n, • Contribute to the sourcing, tendering, evaluation, contract negotiation, onboarding, implementation, and exit management of logistics service providers.\n, • Manage the operational and contractual performance of logistics providers, ensuring agreed service levels, KPIs, SLAs, budgets, and compliance obligations are consistently achieved.\n, • Oversee domestic UK distribution alongside international outbound freight, ensuring efficient transportation, customs compliance, export documentation, carrier performance, and delivery execution.\n, • Ensure exceptional customer service across both D2C and B2B fulfilment models while maintaining industry-leading OTIF (On Time In Full) performance.\n, • Act as the primary operational escalation point for customs and logistics issues across domestic and international operations, coordinating timely resolution with internal stakeholders and external partners.\n\n Also \n\n • Inventory, Cost & Performance Management\n, • Stakeholder Engagement & Cross-Functional Collaboration\n, • Continuous Improvement, Technology & Sustainability\n\n \n Experience and Qualifications \n\n • Significant experience in international customs operations, trade compliance, or a related customs-focused role, ideally within a multi-market or global business.\n, • Experience working within a manufacturing business, ideally within a defense environment and working knowledge of ITAR\n, • Strong working knowledge of customs classification (HS/CN codes), customs valuation methods, rules of origin, and duty relief or suspension schemes.\n, • Demonstrable experience managing customs broker relationships and overseeing import/export declarations across multiple jurisdictions.\n, • Familiarity with international trade regulations, sanctions regimes, export controls, denied party screening, and free trade agreement utilization.\n, • Experience supporting or leading customs audits, compliance reviews, and regulatory inspections.\n, • A relevant professional qualification in customs or international trade is desirable (e.g., CITF, ICS Certificate/Diploma in Customs Compliance, or equivalent).\n, • Experience in international logistics or supply chain management, including third-party logistics (3PL) partner management across multiple regions.\n, • Experience contributing to logistics tendering, contract negotiation, onboarding, and ongoing performance management of service providers desirable\n, • Understanding of domestic and international freight operations, warehousing, distribution, and fulfilment across D2C and B2B channels.\n, • Experience monitoring and managing logistics budgets, KPIs, SLAs, and OTIF performance.\n\n Benefits \n\n • 10% matched pension\n, • Flexible working\n, • 25 days plus bank holidays annual leave\n, • Hybrid working\n, • Health care scheme\n\n \n Please note: Due to the nature of the work, applicants must be British Nationals and eligible to obtain UK Security Clearance (SC).

Assistant Store Manager | Birmingham \n \n Why Join This Opportunity? \n This isn't just another hospitality role—it's an opportunity to join a people-first business where culture, energy, and personal growth are at the heart of everything they do. Based in Birmingham, you'll be part of a high-performing team within an internationally recognised brand that believes great people create great customer experiences. \n \n The business is built around four core values: \n\n • Positive Attitude\n, • Inclusion\n, • Strong Relationships\n, • Continuous Growth\n\n \n These values shape every interaction, from supporting colleagues and delivering memorable customer experiences to helping individuals reach their full potential. \n From day one, you'll become part of a supportive, fast-paced environment where learning happens through experience. With structured development programmes, clear progression pathways, and a strong culture of internal promotion, you'll have every opportunity to build a rewarding long-term career. In fact, many of the company's senior leaders started their journey in frontline operational roles. \n \n If you enjoy working with people, thrive in a fast-moving environment, and are looking to take the next step in your leadership career, this is a fantastic opportunity. \n The Role \n \n As an Assistant Store Manager, you'll support the Store Manager in the day-to-day running of the Birmingham store, helping to lead and develop the team while ensuring operational excellence and an outstanding customer experience. \n You'll play a key role in driving team engagement, maintaining high operational standards, supporting commercial performance, and creating an environment where both employees and customers enjoy spending time. \n \n Key Responsibilities \n Operational Excellence \n\n • Maintain high standards across health & safety, food hygiene, and operational compliance.\n, • Ensure the store consistently delivers a safe, organised, and efficient environment.\n\n People & Leadership \n\n • Coach, motivate, and develop team members through regular feedback and on-the-job training.\n, • Support the Store Manager in creating a positive, high-performing team culture.\n\n Customer Experience \n\n • Deliver exceptional customer service and lead by example.\n, • Build strong customer relationships that encourage loyalty and repeat visits.\n\n Commercial Performance \n\n • Support sales growth and help achieve key business KPIs.\n, • Contribute to improving profitability through effective operational management.\n\n Leadership \n\n • Inspire the team through positive leadership, accountability, and a people-first approach.\n\n \n About You \n\n • A minimum of 12 months' experience in a supervisory, key holder, shift leader, or similar leadership role.\n, • Experience working within a busy, customer-focused environment.\n, • Strong communication and interpersonal skills.\n, • A passion for developing people and progressing your own management career.\n, • Able to remain organised, proactive, and calm under pressure.\n\n \n What's on Offer? \n\n • A supportive, people-focused culture where your development genuinely matters.\n, • Ongoing leadership training, coaching, and structured career progression.\n, • Excellent opportunities for internal promotion within a growing international business.\n, • A fast-paced, energetic working environment where no two days are the same.\n, • The chance to build a long-term career with a company that invests in its people.\n\n \n If you're an ambitious hospitality leader looking for your next challenge in Birmingham, I'd love to tell you more about this opportunity.

The Opportunity We are looking for an accomplished Service Director to lead and develop our field service and maintenance operation within the CNC Machine Tool sector. This is a senior leadership position requiring a strong combination of service operational leadership, technical engineering credibility and blue-chip customer management. The successful candidate will have significant experience leading geographically dispersed field service and maintenance teams, driving service performance and developing strong, long-term relationships with major customers. You will take overall responsibility for the delivery and performance of the service function, ensuring customers receive a consistently high level of technical support while driving improvements in responsiveness, machine availability, service quality, productivity and customer satisfaction. While this is a leadership rather than a hands-on Service Engineer position, strong technical knowledge is essential. You must be sufficiently technically experienced to challenge and support engineers, Service Managers and technical specialists, understand complex machine issues and communicate credibly with customers when discussing technical problems, root causes and solutions.. Key Responsibilities Lead the development and implementation of the organisation’s service strategy. Oversee day-to-day service delivery operations, ensuring consistency, accessibility, and high standards. Monitor performance using KPIs, quality frameworks, and customer feedback to drive improvement. Lead, motivate, and develop service managers and teams to achieve operational excellence. Manage complex customer issues and ensure effective complaint resolution. Build strong relationships with partners, suppliers, and stakeholders to enhance service outcomes. Identify opportunities for innovation, service redesign, and improved customer experience. Ensure compliance with regulatory, safeguarding, and quality standards. Develop and manage service budgets, ensuring cost-effective and sustainable delivery. Contribute to organisational planning, risk management, and strategic decision-making. The Ideal Candidate Proven senior leadership experience in Machine Tool Industry service delivery or operational management. Strong strategic thinking and ability to translate vision into operational plans. Demonstrated success in leading teams and managing change. Excellent communication, influencing, and stakeholder-management skills. Experience using data, insights, and evaluation to improve services. Strong financial and risk-management capability. Commitment to customer-centred, inclusive, and high-quality service provision. Preferred Background The successful candidate must have a strong technical engineering foundation. This could have been developed through an apprenticeship, engineering qualification or a career progressing from hands-on engineering into service management and senior leadership. We would be particularly interested in candidates who have progressed through roles such as Service Engineer, Senior Engineer, Service Manager, Regional Service Manager, Head of Service or Service Director, and who have retained their technical knowledge as their leadership responsibilities have grown. Why This Role? A senior leadership opportunity with a leading organisation in the Machine Tool sector. The opportunity to lead and develop an experienced team of service and engineering professionals. Significant interaction with major blue-chip customers and senior decision-makers. A technically challenging environment working with sophisticated CNC machine tools and manufacturing technology. The autonomy to drive improvements in service performance, customer experience and operational effectiveness. Interested? Apply with an up-to-date CV outlining your experience with CNC machine tools, 5-axis milling, fault finding, service and maintenance

Job Title: Insurance and Risk Lead \n Grade/Salary: Band I, SCP 44-47 (£55,609- £59,025 per annum) \n Contract Type: Permanent, Full-time \n Hours: 37 Working Hours per week – flexible working \n Location: Sandwell Council House, Freeth St Oldbury B69 3DE \n Hybrid working (you will be expected to work at least three days a week from a council building) \n \n \n The insurance team provides the insurance service for the Council, Sandwell Children’s Trust, Kore Sandwell and the West Midlands Fire Service, including the procurement of insurance, a full claims handling service and the management of the Council’s risk management processes. \n \n This role provides an ideal opportunity for someone seeking to advance their career in a team that with a strong customer focus including dealing the procurement of insurance cover for the many activities that the Council undertakes, alongside dealing with a wide range of insurance claims and all while delivering an effective and efficient service. \n \n \n Brief Job Summary: \n We will be seeking your help in the planning, preparation and delivery of the Council’s insurance programme, including writing specifications and carrying out tender exercises and annual renewals for external insurance provision. \n \n You will also oversee the handling of all claims including civil claims made against the Council and all other claims related activity including, handling sensitive and complex investigations within agreed timescales, claims handling/negotiation and litigated claims matters, the signing of legal documentation/court documents and the management and monitoring of third-party claims costs negotiations across all areas of the business and client base. \n \n You will play a key role in helping maintain the Council’s strategic risk register and ensuring that risk management processes are embedded across the Council. \n \n To be confident in discussing with senior management the progress and management of claims made against the Council and the progress of the insurance programme. \n \n Also to take responsibility in forming an opinion and reporting both verbally and in a written professional format to senior management and members on control issues and risk mitigation strategies. \n \n \n We would be looking for you to already have the following essential requirements: \n\n • Professional risk or insurance qualification (such as the Associate of Chartered Insurance Institute or Dip CII)\n, • Substantial previous experience in a management position with significant experience of public liability insurance claims at a senior level and tender and renewal of large insurance programmes for property, motor and casualty cover.\n, • Full knowledge and understanding of insurance policies, conditions, endorsements etc.\n\n \n \n Why join Sandwell Council? \n \n At Sandwell Council, our work has a real impact. You will be joining a values-led organisation that is committed to improving outcomes for local people, supporting staff development and working as one team across services and partners. \n \n To find out more, please visit our careers page: We Are Sandwell – We Are Sandwell \n We were also awarded the most improved council at the recent Local Government Chronicle awards. \n \n \n How to apply \n If you are interested in the role, please submit a CV and a supporting statement setting out your main motivation for applying for the post to narinder_phagura@sandwell.gov.uk before 28 August 2026. \n \n Interviews are planned to be held week commencing 14 September 2026. \n \n To help support the recruitment a psychometric test of personality traits will also form part of the application process. \n \n We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible. \n \n \n If you are an internal candidate and currently at risk, please let the recruiting manager know. \n If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV. \n If you have a disability and require assistance in submitting your CV, please contact narinder_phagura@sandwell.gov.uk \n Click here to find out more about our One Team Framework: Values and Behaviours \n https://www.sandwell.gov.uk/WeAreSandwell/council/story \n #WeAreSandwell

hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. \n We're looking for an experienced and commercially minded Head of Customer Operations to lead the evolution of our customer operating model within our Extended Support and Commercial Services team, ensuring we deliver exceptional customer experiences at scale while driving operational excellence and profitable growth. \n This is a highly visible leadership role with responsibility for improving customer outcomes, increasing retention, reducing operational friction and enabling sustainable growth. \n\n • \n Define and lead the customer operating model \n \n • \n Develop and continually evolve a scalable customer operations strategy aligned to business objectives. \n \n \n • \n Create operational frameworks that support customer growth while improving efficiency and consistency. \n \n \n • \n Standardise customer journeys, governance and operating rhythms across all customer-facing teams. \n \n \n • \n Ensure operational processes remain customer-centric while supporting commercial performance. \n \n Drive operational excellence \n \n • \n Lead continuous improvement initiatives that simplify processes, remove inefficiencies and improve customer outcomes. \n \n \n • \n Establish operational standards, KPIs and service measures. \n \n \n • \n Introduce automation, self-service and scalable operating practices where appropriate. \n \n \n • \n Build a culture focused on quality, accountability and operational excellence. \n \n Improve customer retention and commercial performance \n \n • \n Partner with teams across the business to improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). \n \n \n • \n Identify operational improvements that accelerate customer value realisation and reduce churn. \n \n \n • \n Work alongside Revenue Operations and Commercial teams to optimise renewal, expansion and customer lifecycle processes. \n \n \n • \n Ensure customer operational performance directly supports revenue growth and EBITDA improvement. \n \n Lead cross-functional collaboration \n \n • \n Build strong partnerships with Sales, Professional Services, Support, Finance, Product and Engineering. \n \n \n • \n Act as the operational bridge between executive strategy and frontline delivery. \n \n \n • \n Influence senior stakeholders through data-led recommendations and operational insight. \n \n \n • \n Ensure customer priorities remain aligned across every customer-facing function. \n \n Executive escalation and governance \n \n • \n Own governance for critical customer issues and executive escalations. \n \n \n • \n Lead post-incident reviews to identify root causes and drive long-term improvements. \n \n \n • \n Implement governance frameworks that reduce recurring issues and improve organisational learning. \n \n \n • \n Ensure operational risks are identified and proactively managed. \n \n Build a high-performing function \n \n • \n Lead, coach and develop a high-performing Customer Operations team. \n \n \n • \n Foster a culture of innovation, collaboration and continuous improvement. \n \n \n • \n Define team objectives aligned to strategic business priorities. \n \n \n • \n Support succession planning and capability development across the function. \n \n Use data to influence decisions \n \n • \n Develop executive dashboards that provide insight into operational performance and customer health. \n \n \n • \n Analyse customer trends to identify opportunities for operational improvements. \n \n \n • \n Translate operational data into strategic recommendations for the leadership team. \n \n \n • \n Use metrics to prioritise investment and continuous improvement initiatives. \n \n\n You'll be an experienced operational leader who combines strategic thinking with a passion for improving customer experiences. \n You'll be comfortable influencing executives, leading transformation programmes and delivering measurable business outcomes. \n Essential experience \n\n • \n Significant leadership experience within Customer Operations, Customer Success, Revenue Operations or Service Operations. \n\n\n • \n Experience designing and implementing scalable operating models. \n\n\n • \n Strong commercial understanding of SaaS or subscription-based businesses. \n\n\n • \n Proven success improving customer retention and operational efficiency. \n\n\n • \n Experience leading organisational change and continuous improvement programmes. \n\n\n • \n Ability to influence senior stakeholders across multiple business functions. \n\n\n • \n Strong analytical skills with experience using operational metrics to drive decision-making. \n\n\n • \n Experience leading and developing high-performing teams. \n\n Please note, applicants must have the legal right to work in the UK at the time of application. \n Wellbeing that means something \n\n • 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year\n, • Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave\n, • Robust sick pay of up to 13 weeks full pay + 13 weeks half pay\n, • 24/7 Employee Assistance Programme for confidential support\n, • Private medical insurance for everyone, no medical-history exclusions\n\n Financial benefits that have your back \n\n • Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures\n, • Income protection: up to 75% salary for 5 years if you ever need it\n\n Grow your career with us \n\n • SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library\n, • Access to external training and apprenticeships\n\n Making a Difference \n\n • MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding\n, • Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger\n\n Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: \n\n • ULEV car scheme with 1,000+ models\n, • Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover\n\n At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. \n We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. \n OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. \n Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. \n We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. \n Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference. \n Join us and become part of a team that’s powering the world of work and making a real difference. \n Learn more at www.oneadvanced.com \n #LI-EB1

\n About the Company \n \n TR Fastenings (TR) is part of Trifast plc and is a leading international specialist in the design, engineering, manufacture, and distribution of high-quality industrial fastenings and Category ‘C’ components principally to major global assembly industries. Every colleague around the world is a valued member of the TR family who on a daily basis work together to deliver a high-quality service for all our customers. \n \n \n About the Role \n \n \n We are looking to recruit a Warehouse Admin Team Leader on a Fixed Term 6 month contract to join our distribution team based at our site, National Distribution Centre in Walsall (WS2 8DQ). Reporting to one of the two Operations Managers, the Admin Team Leader plays a pivotal role in leading a team of warehouse operatives to deliver safe, efficient, and high-performing operations. This role combines hands-on warehouse activity with first line leadership responsibilities, ensuring that daily operations meet safety standards, performance targets, and customer expectations. The Team Leader is a role model for operational excellence and team engagement. \n \n \n Responsibilities \n \n \n Safety and Compliance \n\n • Champion a safety-first culture, ensuring all team members adhere to health and safety policies and procedures\n, • Conduct regular safety audits, risk assessments, and toolbox talks or equivalent\n, • Investigate incidents and near misses, implementing corrective actions and preventative measures\n, • Ensure compliance with legal and company standards (e.g., manual handling, PPE, equipment use)\n\n \n People Management \n\n • Lead and manage the Administration team, ensuring efficient delivery of all administrative functions.\n, • Provide day-to-day leadership, guidance, and support to team members to drive performance and engagement.\n, • Manage daily team briefings, shift handovers, and communication of operational priorities\n, • Monitor attendance, timekeeping, performance management and conduct, escalating issues as appropriate\n, • Support recruitment, onboarding, and training of new team members\n, • Foster a positive working environment that promotes teamwork, respect, and inclusion\n\n \n Operational Excellence \n\n • Oversee the execution of warehouse tasks including goods-in, picking, packing, despatch, administration process and inventory control\n, • Manage deployment of resources, space, and equipment to meet operational demands\n, • Identify continuous improvement initiatives to streamline processes and reduce waste\n, • Support change management activities and adoption of new systems or procedures\n, • Monitor and report on key performance indicators (KPIs) such as productivity, accuracy, throughput, and service levels\n, • Conduct root cause analysis to identify issues and implement effective corrective actions\n, • Lead and support accident and incident investigations, ensuring thorough documentation and follow-up.\n, • Drive accountability for performance within the team, recognising achievements and addressing underperformance\n, • Collaborate with other departments (e.g., planning, transport, customer service) to ensure end-to-end efficiency\n, • Take ownership of system-driven administrative processes, ensuring accuracy, compliance, and timely completion.\n, • Balance operational responsibilities with administrative management to ensure seamless performance.\n\n \n \n \n The Candidate \n \n \n Essential \n\n • Proven experience in a warehouse or logistics environment, ideally in a supervisory or team leader role\n, • Administrative management experience\n, • Strong understanding of warehouse operations and safety standards\n, • Excellent communication and interpersonal skills\n, • Ability to lead by example and motivate others\n, • Comfortable using warehouse management systems (WMS) and performance dashboards\n, • Problem-solving mindset with a focus on continuous improvement\n\n \n \n Desirable \n \n \n\n • Experience with Lean or Continuous Improvement methodologies\n, • Experience in Microsoft Dynamics 365\n, • Experience in an industrial fastenings or manufacturing environment\n\n

Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Join us and be part of something bigger. As a Workday EDM Solution Architect (Principal) in Kainos, you’ll be fully accountable for the quality of how we implement and configure our exciting Employee Document Management application for our global customer base, typically leading a workstream. You’ll use your expertise to engage directly on high profile projects, to handle any significant functional challenges, and will be an important senior liaison and escalation for our clients. You’ll take part in business development activities, working with the sales team on opportunities within your area and will be jointly accountable for achieving sales targets, providing commercially competitive estimates and content to support the sales process. You’ll be key to developing the capability in your area and/or your local region, in attracting, recruiting, developing and mentoring senior talent. As an expert in your capability or capabilities, you’ll share knowledge and direct thought leadership both internally and externally. • Significant experience of operating at a senior or director level in your capability or capabilities on multiple large ERP, Corporate Services and/or Workday implementations, • Exceptional understanding of ERP, Corporate Services and/or HCM Workday product, Financials, Payroll as well as your specialist Capability (Product Manager in the Workday ecosystem is ideal but not mandatory), • Exceptional understanding of and experience in delivery methodologies and models specifically designed for software as a service, • Significant experience working in multiple ERP, Corporate Services and/or Workday capabilities, • Broad business and technology experience and a good awareness of industry trends, • Excellent leadership skills, including ability to delegate, motivate, lead, attract and develop staff, • Excellent customer management experience, working with senior executives in customer organisations with the ability to formally present to senior client and conference audiences, • Excellent skills in managing conflicting demands and performing effectively in complex and difficult situations, including negotiation, conflict resolution and relationship management, • Sound commercial understanding of utilisation within a services organisation and the importance of these targets, • Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required), • Ability to work with different functional & technical consultants to understand cross functional dimensions of Workday configuration, • Excellent written and oral communication skills, • Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required), • Professional qualifications where applicable in your Capability, • Workday certification in HCM, Financials or Payroll and at least two additional specialisms, • Your role may or may not involve managing people. Where you do have direct reports your responsibilities may include:, • Agreeing, setting and reviewing your and your team’s goals aligned to Kainos, Workday BU and your Capability, • Providing support so that your and your team’s goals can be achieved, • Reviewing and refining goals for relevance and to keep performance on track, • Reviewing performance against goals and provide feedback, • Conducting 1:1 monthly and/or project completion feedback meetings, • Requesting and providing regular feedback in Workday, • Completing End of Year reviews and agreeing the outcomes for the year, • Identifying training to support your and your team’s development, • Pursuing and supporting you and your team members’ career paths and progression, • Reviewing weekly workload forecasting (staff allocations and timesheet checks) and utilisation, • Actively being involved in recruitment/interviews, • Reviewing attrition and retention metrics At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs. #J-18808-Ljbffr

About the roleAre you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.ResponsibilitiesLead and motivate your team to consistently provide outstanding customer serviceManage all branch operations, including meeting sales targets and driving business growthOversee staff training, coaching and performance managementEnsure every customer receives expert advice and the highest quality of careOversee stock management, compliance, and day-to-day branch efficiencySupport and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellenceEngage with the local community to promote the branch and build strong customer relationshipsMaintain compliance with Company policies, health and safety standards and regulatory requirementsWhat were looking forWe are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.What we offerCompetitive salary with performance-based incentivesOpportunities for ongoing training, career progression and personal developmentThe chance to lead and develop a supportive, passionate teamA family-run company culture that values professionalism and a personal approachA rewarding benefits package including staff discounts and pension scheme28 days annual leave including bank holidays (pro-rata)Generous staff discount schemeTPBN1_UKTJ

Are you passionate about golf and ready to lead sales and operations for a dynamic site that delivers top-tier experiences??????????If so, were looking for dedicated and enthusiastic Sales and Operations Manager to join our team.Benefits:In return you get to work for a great company with like-minded people with a competitive salary and benefits package including: Free access to Mytime Leisure & Golf for you AND one other. (worth up to £1,000 each year!) 30 days annual leave (including bank holidays). Additional leave with length of service. Holiday purchase scheme. 25% off food and beverage and free hot drinks. NEST pension. Early Pay - withdraw a part of your salary in advance of the pay day. New Employee Referral Bonus Exceptional achievement award scheme. Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform.Key Duties:To implement the marketing plan to maximise sales of memberships, golf societies, functions, business meetings and casual golfers to both sites, implementing effective prospecting, networking and referral schemes.To set internal targets with Centre Manager for all FOH staff including respect to sales.Monitor the performance of the operation through the companies accounting and reporting procedures and react appropriately.Promote an excellent standard of customer service in accordance with the Mytime Active code of conduct and service standards.To train & develop operations staff to ensure they have extensive product knowledge, customer service skills and sales techniques, to maximise sales.To produce financial reports on the performance of each revenue stream.To carry out all duties relating to Health & Safety requirements and regulations according to the Health & Safety PolicyRole requirements:Previous experience of working in a customer services environment, including sales, cashless banking and promotions.Experience of working in the Golf/Leisure industry.Experience in marketing.Experience in leading a team to deliver high-quality servicesCommercial awareness and business acumen;Sound knowledge on sales strategy and planning for golf and how to implement sales and promotional campaignsInterested? Here's a little more about us:We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services.These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire.We reinvest our profits into the long-term wellbeing of our local communities and our staff to ensure we deliver the best service possible.To date weve helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become apart of giving back to the community!All offers of employment are conditional upon you signing the contract of employment and: Satisfactory health clearance; Two satisfactory references; Proof of attainment of qualifications; Evidence of your right to work in the United Kingdom; and Satisfactory Disclosure and Barring Service (DBS) check if needed for the roleMytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.Mytime Active reserve the right to remove the advert for this role as required.TPBN1_UKTJ

Head of Commercial \n An excellent opportunity for an experienced senior commercial leader to shape commercial strategy, support sustainable growth and develop opportunities across established and new markets within a specialist healthcare products and clinical services environment. \n If you’ve also worked in the following roles, we’d also like to hear from you: Head of Commercial Development, Commercial Manager, Senior Commercial Manager, Commercial Lead, Head of Business Development, Business Development Manager, Commercial Strategy Manager, Commercial Contracts Manager, Commercial Growth Manager, Business Development Lead \n The official job title within the organisation is Head of Commercial Development \n KEY REQUIREMENT: Commercial leadership experience within medical devices, healthcare technology, prosthetics/orthotics, or a related sector is essential \n SALARY: Competitive + Benefits \n LOCATION: Fully Remote / Homebased \n JOB TYPE: Full-Time, Permanent \n \n JOB OVERVIEW \n This is an excellent opportunity for a Head of Commercial to drive commercial strategy across clinical services and product offerings, supporting contract retention, tender success and sustainable growth. \n As the Head of Commercial, you will analyse market and financial data, identify new products and services, develop pricing strategies, support tender submissions and build strong relationships with customers, suppliers and internal teams. \n The Head of Commercial will also help maximise profitability across existing contracts, explore new markets, support business planning and contribute to the future commercial direction of the organisation. \n \n APPLY TODAY \n Ready to make your next career move? Apply Now for our Recruitment Team to review. \n \n DUTIES \n Your duties as the Head of Commercial include: \n\n • Commercial Strategy: Drive the commercial elements of the strategic development plan, supporting growth across established and new markets\n, • Market Analysis: Develop reporting, analyse market trends and use insight to identify opportunities for new products, services and commercial growth\n, • Tender Support: Work with the tenders team to define scope, value, pricing strategy and key themes for tender submissions\n, • Contract Negotiation: Lead post-award negotiations and ensure contracts support commercial goals\n, • Contract Growth: Monitor contract durations, pricing, discounts, rebates and extension opportunities to retain and grow contracts\n, • Profitability Improvement: Develop strategies to maximise profitability through product use, pricing, increased revenue and cost-effective service solutions\n, • Business Planning: Prepare business plans, growth strategies and marketing plans for products and services\n, • Customer Relationships: Develop relationships across the industry to maximise commercial opportunities\n, • Supplier Management: Build supplier relationships, oversee supplier performance and negotiate pricing and rebate opportunities\n, • Cross-Functional Working: Work closely with finance, business intelligence, central functions and operational colleagues to support informed commercial decisions\n, • Quality and Compliance: Contribute to quality, health and safety, and policy standards through strong leadership and cross-functional collaboration\n\n \n CANDIDATE REQUIREMENTS \n ESSENTIAL \n\n • Proven experience in a commercial leadership role within medical devices, healthcare technology, prosthetics/orthotics, or related sectors\n, • Demonstrated success in developing and delivering commercial growth strategies\n, • Excellent communication, negotiation and stakeholder management skills\n, • Strong commercial and analytical capability, with the ability to interpret market and financial data to inform strategic decisions\n, • A proactive, collaborative and commercially driven mindset\n\n DESIRABLE \n\n • Experience of working within prosthetic or orthotic manufacturing\n, • A strong understanding of procurement and contracting within the NHS\n, • Supplier negotiation experience\n, • A background in working with clinical teams or rehabilitation services\n\n \n BENEFITS \n\n • Competitive salary\n, • Discretionary bonus scheme\n, • Incremental holiday allowance rising with service\n, • Employee discount platform\n, • Employee Assistance Programme\n, • Qualification support\n, • Flexible working\n, • Refer a friend incentive\n, • Cycle2work scheme\n, • Subscription and registration fees paid e.g. HCPC\n, • Continuous professional development plans with internal and external training and courses available\n\n \n HOW TO APPLY \n To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. \n JOB REF: AWDO-P14998 \n Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work Remote / Remotely / Homebased. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. \n AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. \n AWD-IN-SPJ

Job Role: ER and Operations LeadLocation: Solihull (with hybrid working)Salary: £45,000 - £50,000 paHours: 35 hours per weekAbout the companyOur customers are at the heart of everything we do, but we cant achieve our customer focused strategy without the right people in our team.At Secure Trust Bank, we know that people are our biggest Asset, which is why a career with us is not just a job. Its the chance to be part of something bigger, to add real value to the Bank and help us constantly improve. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Groups core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment.Why Join Us?A competitive salary and benefits package including discretionary bonusMatched pension contributions25 days annual leave plus bank holidays and your birthday off, on us!A monthly wellbeing hour to spend doing whatever makes you happyA wide range of flexible benefits from Cycle2Work to private healthcareLife assurancePaid volunteering days and matched charity fundraisingA collaborative and flexible working environment.Opportunities for professional development and career progression.A chance to make a real impact in a regulated, purpose-driven organisation.What you`ll be doing We are seeking an experienced ER & Operations Lead to drive the delivery of a high-quality, compliant, and people-focused HR service across the entire employee lifecycle. Combining employee relations expertise with operational leadership, you will oversee complex casework, ensure consistent application of policies and employment legislation, and lead the effective delivery of people processes, systems, and governance activities. This is a pivotal role focused on enhancing the colleague and manager experience while ensuring the highest standards of compliance, control, and service excellence.Lead the delivery of People Operations activities across the full employee lifecycle, from onboarding to offboarding.Ensure a high-quality, consistent, and SLA-driven People service, maintaining strong controls, governance, and audit readiness.Build effective relationships with managers, colleagues, and external partners to support excellent service delivery.Oversee the review, maintenance, and governance of People policies and procedures.Act as a key escalation point for operational and employee relations matters, identifying and mitigating risks.Manage a broad range of employee relations cases, including absence, disciplinary, grievance, performance, capability, flexible working, and family leave matters.Provide expert ER guidance and coaching to managers, promoting fair, consistent, and legally compliant decision-making.Lead SMCR and GDPR-related People activities, ensuring compliance with regulatory and governance requirements.Produce and analyse People data, MI, KPIs, and trends to support informed decision-making and continuous improvement.Drive process optimisation, automation, and the adoption of AI and digital tools to enhance efficiency and improve the colleague and manager experience.What we`re looking for Proven experience in a People Operations, HR or Employee Relations environment, with strong exposure to end-to-end employee lifecycle processes.CIPD Level 5 qualification, or equivalent demonstrable experience and knowledge.Strong working knowledge of UK employment legislation, codes of practice and their practical application within employee relations and policy management.Understanding of SMCR requirements and FCA-regulated frameworks, or the ability to quickly build and apply this knowledge.Strong stakeholder management skills, with the ability to coach, influence and constructively challenge managers and colleagues.Excellent verbal and written communication skills, including the ability to review and produce clear, accurate and risk-aware documentation.Strong organisational skills, attention to detail and ability to manage competing priorities, deadlines and service standards.Everyone is different. Everyone is valuedAs part of our vision to become the most trusted specialist lender in the UK, weve been helping customers and businesses fulfil their ambitions since 1952. In that time, weve learned that were more than the sum of our parts. Were a strong Group because of our people being our strength; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.Every one of our employees brings unique talent, ability and perspective to their role.Thats why Secure Trust Bank Group nurtures differences. We understand that we perform better because were not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.Were an award-winning bank providing savings accounts and lending services to over one million customer. Were Secure Trust Bank Group. We embrace difference.TPBN1_UKTJ

About the roleHave a passion for product commercialisation and strategic growth? Are you seeking a new challenge?We have a fabulous opportunity at DS Smith for a motivated, energetic and experienced professional to join us as Product Innovation Manager for our UK & Ireland Packaging business. This is a fantastic, highly visible role for the right candidate with a real opportunity to drive our strategic innovation and packaging solutions agenda forward in a dynamic and fast-paced business.You will be the lead in driving the successful deployment and scaled commercial adoption of our packaging innovations, championing our products both internally and externally. You will also actively contribute to and lead on the delivery of revenue budgets and targeted sales plans, partnering with the sales and marketing sub-functions to translate customer and retailer pain points into clear commercial opportunities.You will manage the localisation and refinement of centrally led market-sizing strategies while supporting our product portfolio offer through the Annual Business Planning process. By adopting a proactive approach to insight sharing and an innovative approach to customer engagement including; leading retail workshops, trade fairs, and high-impact pitches, you will ensure our strategic solutions mitigate real-world shopper and consumer challenges.This role requires excellent stakeholder management skills at all levels of the organisation with the ability to influence and enthuse those around you across a matrix of cross-functional teams. Experience in managing financial KPIs , facilitating sales training, and navigating stage-gate development frameworks is the key to being successful in this role, alongside being a passionate and energetic advocate for high-quality packaging innovation across the business.So, if you are detail-orientated, with strong project management skills and a flair for creativity then we might be looking for you!About youDegree or equivalent in a related field (Product Management, Business, Marketing, or Sales)Relevant experience in a product management, commercial sales, or B2B marketing role, ideally within packaging or manufacturingSolid understanding of stage-gate processes, technical packaging limitations, and the ability to build and monitor robust revenue budgetsResults-oriented with a proven track record of managing sales plans and driving the market adoption of strategic productsExceptional written and verbal communication skills with the ability to influence cross-functional teams and align with senior leadershipConfident presenter and natural story-seller who can engage directly with customers and retailers to unlock commercial opportunitiesAgile, solutions-oriented, and comfortable managing change within an evolving, multi-cultural market environmentBenefitsCompetitive salaryDiscretionary bonus25 days holiday plus bank holidaysPension scheme, life assurance and income protectionEmployee Assistance ProgrammeEmployee DiscountsCycle to work schemeLocation: This is a home-based role, with the need to travel to our site network across the UK.About usWe're DS Smith, the company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we're building the team to drive change across Europe and North AmericaTo fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.#LI-NS#LIMISCTPBN1_UKTJ

Job Type: PermanentLocation: Halesowen, West MidlandsHours: 40?hours per weekCompetitive Salary & BenefitsAt Hayley Dexis we've built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. As we enter an exciting period of growth our 1300 people doing things the “Hayley Way” and delivering industry leading customer service are central to our success.We're proud to be an equal opportunities employer, our people truly make the difference bringing energy, expertise, and passion that help us deliver outstanding service to our customers every single day.We're excited to offer a brilliant opportunity for a Technical Services Manager with strong fluid power expertise to make a real impact based in Halesowen.About the role:Our hydraulic workshop is the hub for delivering high-quality build, service and repair solutions for hydraulic systems. In this role, your technical expertise will be at the heart of shaping and expanding our technical services offering. You'll take the lead in guiding and developing a skilled team of technicians, elevating their capabilities and supporting their ongoing growth.You'll also play a key role in driving new service capabilities defining what best in class looks like and bringing those ideas to life.With ambitious plans to grow our technical services, you'll work closely with our branch network to promote our solutions, building strong partnerships and identifying opportunities to introduce added-value services. Together, you'll help deliver enhanced outcomes for our customers while driving business growth.What we're looking for in our Technical Services Manager:• Solid technical expertise in fluid power and hydraulic systems• Confident, personable, and collaborative in approach• Proven experience in leading and developing teams• Able to manage multiple priorities effectively in a fast-paced environment• Proficient in Microsoft Office and general IT applications• Strong written and verbal communication skillsWhat you'll get in return:• From 23 days annual leave (plus public/bank holidays)• Private Medical Healthcare• Enhanced Pension Scheme• Life assurance cover (x2 salary)• Wellness programmes• Training and development provided through our own Hayley AcademyWhat to expect from our recruitment process:1. Initial screening2. Microsoft Teams interview with our Talent Acquisition Partner3. Face to face interview either in-person or Microsoft Teams4. Decision outcomeWe'll close this role on Thursday 20th August but may do so earlier if we receive strong interest so don't miss out.A final note...Not sure you tick every box? Please don't let that stop you from applying.Need any reasonable adjustments? Just give our talent acquisition team a shout.Any questions on your mind? Please reach out to us atTPBN1_UKTJ

The ExtraCare Charitable Trust are recruiting for a Head Chef to lead the team at Solihull Retirement Village.Are you currently working as a Head Chef or perhaps looking for career progression and believe you have the relevant experience? We would love to hear from you!Benefits:33 Days Annual Leave (FTE)Option to buy and sell holidayFree Life InsuranceCycle2work VillageAttendance RewardFree Use of on-site GymUp to 9% Pension ContributionsOngoing Training and DevelopmentExtraCare does not participate in the current “ UK Visa Sponsorship ” Village, and we would not be able to facilitate sponsorship .Role Details:Role: Head ChefHours: 30 hours per week,Rate: £25,977 pa (£16.61 per hour)Location: Victoria Cres, Solihull B90 2FHWhat will you do as our Head Chef?Working with the Lifestyle Manager to inspire, lead and have responsibility for the catering and hospitality team at Solihull Retirement Village and to exceed expectations on customer service, financial performance, and service quality.Be responsible for the delivery and management of the provision of food and beverage services across the Village, including bar and events.Work with the Village Manager to develop the strategy for the hospitality service to contribute to the Village's income strategy, including service diversification as appropriate (for instance, events and meal delivery).Be involved in the recruitment of hospitality staff to build a motivated and qualified team.To contribute to the support offered to residents, working with other Village teams: Care, Wellbeing and Dementia Support, taking into account any specific dietary needs.To promote quality and value for money control procedures for procurement and stock management.Engage with residents on menu planning, pricing, and service provision.To actively monitor customer requirements and proactively address complaints and comments.Deliver a safe and compliant service within the legal frameworks of Health and Safety, Food Handling, and Hygiene.Our ideal Head Chef will:Experience in a previous Head Chef role or a sous chef wishing to progressAbility to inspire and lead a teamHave empathy and understand our residents' needs and dietary requirementsExperience across diverse hospitality settingsMenu planning and budgetary experienceTeam playerPassionate and enthusiastic with excellent communication skills.Here at ExtraCare we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create ‘better lives for older people'. We are committed to offering fulfilling and worthwhile careers to all our staff – enabling you to deliver the quality of service we promise.ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.Do not miss out! Click ‘apply' now to make a difference to the lives of older people as our Head Chef .This Head Chef post may be subject to a satisfactory enhanced DBS disclosure, and will be subject to two references, medical clearance and Home Office right to work clearance.ExtraCare is committed to making our recruitment practices as fair and inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.ExtraCare reserve the right to close this advertisement. Be one of the first to Apply!TPBN1_UKTJ

ABOUT DELICE DE FRANCE:A trusted leader in high quality frozen bakery products, helping bring exceptional quality to customers across the UK. As part of our sales team, you'll build strong customer relationships, identify new business opportunities, and promote a range of over 700 bakery products. If you're passionate about sales, enjoy working in a fast-paced environment, and want to be part of a company that values ambition, teamwork, and career development, we'd love to hear from you.PURPOSE OF CHANNEL MANAGER:To manage national & key accounts in your allocated Channel / Sector.To engage, support & brief Channel Sales Managers & Sales Development Representatives on accounts that they cover at site level within your ledger.To create & provide all relevant information to ensure that the Customer Engagement team are fully briefed & able to execute the sales plan.Understand the Customers world.REPORTING AND KEY RELATIONSHIPS OF A CHANNEL MANAGER:The Channel Manager will report to the Channel Lead (Controller or Senior).Key business contact in customer network: Buyers, Chefs, Supply Chain, Marketing, Finance, Sales, Operations.Target contacts: Buying Directors, NPD teams, Chefs, Associations.Internal teams: Channel Team, Business Insights, Finance Team, Ecommerce Team, Customer Engagement Team, Product Team, Marketing, Operations, Supply Chain, Technical & Quality Control, Chefs.DUTIES AND RESPONSIBILITIES OF A CHANNEL MANAGER:STRATEGYOwn, develop & execute a LIVE strategic Sector plan work and review regularly with Line manager & Business Insights.Work with field sales to ensure the Sector plan is relevant & aligned collective collaboration is key.Deliver the agreed strategic plan by sector for the account portfolio you are responsible for, including the development & retention of existing business & new business opportunities.Provide a detailed period brief (templated) for any accounts that have Field coverage & / or Customer Engagement contact.Work with the Channel / Field Sales and Customer Engagement teams to design and implement tactical activity in your accounts to support your account plan aligned and agreed 3 months in advance. Deliver sales forecast and revenue, EBIT from assigned national or development accounts.Customer Contact Strategy Get inside your customers world to fully understand it & how DDF can best access & maximise the opportunity.Ensure pricing defensibility implemented & maintained across the account portfolio / channel.Share good & best practice across the Channel Team to ensure that all opportunities are maximised.Work collaboratively across the Sales function & Business Insights to ensure that all Channel / Sector opportunities & learnings are taken into consideration and applied through the Channel / Sector strategic plan.ACCOUNT MANAGEMENTDevelop an Account Plan for Each Customer in line with the Company / Business Unit Plan to deliver Sales Value Target & Margin EBIT forecast and budget within each customer across your account portfolio. This plan is to develop into a JBP with key customers Aligned to Buys / Customers own KPIs (Easy to do business with).Devise, implement & execute a promotional plan which will include NPD, promotional offers and menu development & listings aligned to customers strategic direction / focus & development plans.Accountable for completion of written correspondence (contact reports 48hrs post call) regarding meetings, proposals, re-negotiations, presentations. File & documentation to be stored centrally (S:DRIVE).Ensure all customer communication is completed & actioned in a timely manner with account file updated post each meeting, site visit or electronic / phone communication.Pro-actively manage your account portfolio from a credit perspective to ensure that disputes, queries etc, are promptly resolved, aged debt is kept to the minimum and maximum sites are available to trade at all times.Manage your accounts payment terms to the benefit of DDF, strive for 30 days EOM and adherence to those terms.Identify & implement ways in which to service customers that will deliver incremental profit; RTM strategy, product mix, electronic trading, Field / Customer Engagement Team support etc.Quarterly review of account profitability through latest business case mechanic by SKU with all terms included.On a quarterly basis present your business plan for your account portfolio to the senior sales management team supported by quarterly account profitability review.Create an account contact matrix for your portfolio detailing all required meetings by account along with the required frequency. In addition site visits to be completed on a monthly basis to ensure a full understanding of your customers business & relevance of any proposed listings / activities. Matrix & plan to be signed off & reviewed regularly by Channel Lead.Regular review of contracts, where terms are in place they must have a dated contract to support. Any contracts up for renewal must be submitted through business case & only approved business cases and agreed contract terms are to be implemented, documented and field with Business Insights.Work closely with Supply Chain to ensure OTIF delivery - provide regular forecasts of key SKUs for key customers.Implement Price Increase within briefed timelines & in full.Brief product specification changes to relevant customers as provided by Technical & Quality Control.Manage product assortments attached to your accounts. Ensure that on restricted assortments, alternative products are available to support on-going supply for any OOS or delists.Ensure customers are fully briefed on delists in a timely manner & that alternative SKUs are secured.Deliver ROI on any equipment placements within your accounts, where a site or account falls below required ROI levels you are required to take action to resolve.Focused plan on forecast management with reference to seasonality etc.Development and retention of existing business and new business opportunities. Sector specific range creation.Accountable to ensure customers and their units are on the correct pricing levels as agreed to avoid any credits and proactively manage credit risk customers. (Linked to finance to ensure accounts run smoothly).Finance engagement - Constantly review margins / EBIT being achieved versus targets, reduce/manage credit risk customers, ensure pricing on file is correct at each customer level to avoid unnecessary credits, and look for ways in which to service customers which will deliver incremental profit; through an RTM strategy, customer product mix, electronic trading, Field / Customer Engagement Team support, central distribution.FINANCIAL RESPONSIBILITYThe individual will have responsibility for managing a min of £5m+ sales value across a range of customers and the appropriate margin target assigned to those customers.Accountable for financial 1-2-1 account management with Head of Business Insights / Business Insights Business Partner monthly.Price increase management Review all options for price increase with customers annually, or as requested.Reporting performance and proposing range rationalisation / margin enhancement at all levels by product management.Challenges oneself to fully understand ROI & Customer P&Ls Able to present these at Exec level to the key stakeholders.DECISION MAKING LEVEL/COMPLEXITYStrategic Planning understand the bigger picture. Taking a holistic view and setting clear direction to the route to be taken to deliver your plan.The individual will be required to lead & manage financial proposals together to win, retain and/or re-negotiate existing/new customers. Manage all areas of What if Investment, ROI, Promotions, Contracts, Key influencers.NPD Management Clear thinking in the deletion / origination of NPD.PEOPLE MANAGEMENT RESPONSBIBILITYYesBENEFITS OF A CHANNEL MANAGER: Competitive Company Pension SchemeCompany Life Assurance for added peace of mindCompany Car or Car AllowanceFree On-Site ParkingEmployee Referral SchemeLong Service Recognition & AwardsGenerous 50% Staff Discount on Company ProductsEyecare Voucher SchemeEmployee Assistance Programme (EAP) including:24/7 confidential support lineAccess to our Wellbeing App, offering health and wellbeing resources, exclusive discounts, and employee perksSKILLS & EXPERIENCEIdeally degree educated (Business discipline).Experience of National Account Management (ideally in a food related business).Sales experience & Sales Skill.Team Player.Dynamic Go Getter Highly Motivated.Good Communicator.Strategic Thinker, Active Doer.Flexible & Nimble to Change.Strong negotiation skills and the ability to influence & present at all levels.Highly developed Presentation skills.Clear confident communication skills both verbal and written.Highly developed numerical skills, complete P&L understanding to Senior Management level.General interest in people.Demonstrable drive and enthusiasm.Highly mobile as role will require significant travel across the UK.KEY MEASURESBusiness Strategy & Customer Plans- Live Monthly - KPI Performance Tracker.Key Customer / End user Contact strategy Managing the chain and key decision makers.Sales Reporting Tools Daily Sales Reporting Sales & Margins Actuals v Targets.Total accountability / Management LTA/Settlement Discount Measures in line with contractual obligations.Development Of Development / Marketing Plan in line with contracts, and or use of marketing promotional plans.Account Plan objectives set versus achievements.This role would suit someone with experience in National Account Management, Channel Management, Key Account Management, Business Development, Food Service, Catering and/ or FMCG Sales.TPBN1_UKTJ