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About the Role ‘Getting Stuck In’ is one of our key values, and we’re looking for new Team Members who love doing just that! Instead of working in one department, we’re looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin’s. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You’ll also lead and support poolside activities, helping create unforgettable moments for our guests. You will be a high spirited and fun-loving multi-tasker who loves learning new things and working with a like-minded group of people. As a Team Member Plus, you will work on Monday and Fridays cleaning our accommodation and then will work as a lifeguard the rest of your contracted hours. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. If you have a previous lifeguard qualification that's brilliant, but we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. If selected, you’ll be invited to complete and pass a Butlin’s swim test. Swim Test Requirement: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

\n Join Us as an Account Director!\n Location: London Salary: Competitive, including car allowance, private healthcare & flexible benefits \n Are you ready to take on a challenge that truly matters? We are one of the UK's leading independent engineering and facilities services businesses, and we’re on the lookout for an Account Director to lead one of our most prestigious M&E services contracts. This isn’t just any FM contract; it’s a flagship account where excellence is the standard and expectations are sky-high. If you thrive in a dynamic environment and are excited by the prospect of making a significant impact, we want to hear from you! The Role\n As our Account Director, you will take full ownership of service delivery, financial performance, and client relationships. You’ll lead both resident and mobile teams, driving operational excellence and ensuring compliance with contractual obligations. Your leadership will foster a customer partnership that opens doors to new opportunities. \n This is a highly visible role within our organization, where you will shape the strategic direction of the account, introduce technical innovations, and deliver services that meet the high standards of our clients. Key Responsibilities\n\n • Take full ownership of financial performance, including gross profit, WIP, and aged debt.\n, • Ensure contract KPIs/SLAs are consistently met through regular performance reviews.\n, • Design and implement a tailored customer relationship program to enhance satisfaction and uncover new opportunities.\n, • Lead, coach, and develop your team with a focus on succession planning.\n, • Manage staffing levels and resources to align with operational demands.\n, • Oversee project works, leveraging wider business capabilities as needed.\n, • Uphold rigorous health, safety, and compliance standards.\n, • Champion innovation and continuous improvement across the account.\nWhat We're Looking For\n\n, • A proven Account Director or senior FM leader with experience in large-scale, high-value contracts.\n, • A track record of delivering exceptional customer service.\n, • Strong leadership skills, with the ability to develop, inspire, and retain high-performing teams.\n, • Commercial acumen, with a knack for identifying and developing new opportunities.\n, • An M&E/FM background with solid technical expertise.\nBenefits\n We believe in evolving our benefits to attract and retain top talent. Here’s what you can look forward to: \n\n • Car allowance\n, • 25 Days Holiday + Bank Holidays, with an option to Buy/Sell additional days\n, • Pension plan with a leading provider and up to 8% employer contribution\n, • Personal Wellbeing and Volunteer Days\n, • Private Medical Insurance\n, • Life Assurance\n, • Salary sacrifice car scheme (Hybrid/Electric Vehicle)\n, • Free 24/7 Employee Assistance Program for mental health and well-being support\n, • Flexible benefits including Dental Insurance, Gym Membership, and more!\nNext Steps\n We’re committed to building a culture where everyone feels included, respected, and valued. This commitment starts with our recruitment process. \n We’ll provide you with a clear outline of the recruitment process and ample notice. If you need any accommodations to participate in the application or interview process, please let us know, and we’ll work with you to ensure your needs are met. About Us\n Founded in 1921, we are one of the leading independent engineering and services businesses in the UK, with a turnover of £500m and a dedicated team of 3,000 employees. We take pride in our history of developing great talent through our investment in training. \n Working across various sectors within the building and infrastructure industry, our innovative and forward-thinking approach allows us to engage in groundbreaking projects, providing solutions with the latest tools and technologies. \n We value progression and are committed to ensuring that when you join us, you have a clearly defined development path, supported by regular reviews, training, and ongoing support to help you reach your full potential. \n \n

Join Our Team as a Technical Sales Engineer!\n Exciting Opportunity at Stannah’s New Lift Division! \n Are you ready to elevate your career? Stannah is on the lookout for a Technical Sales Engineer to join our dynamic team in the South Midlands. Whether you’re a seasoned lift sales professional or an engineer eager to transition into a commercial role, this is your chance to shine with a respected, long-established brand. \n If you have hands-on experience with lifts or have engaged with customers in this field, this could be the perfect next step for you! About the Role\n This is a home-based position covering the South Midlands, with some travel into the Southeast and East Midlands. Enjoy a variety of tasks and regular travel across the region! \n As a Technical Sales Engineer, you will: \n\n • Lead the promotion and sales of our innovative Lift range.\n, • Develop strong relationships with customers and identify new opportunities.\n, • Guide clients toward the right technical solutions with your expertise.\n, • Provide trusted advice to strengthen our market presence.\n\n We’re looking for someone who is: \n\n • Driven to achieve results.\n, • Passionate about delivering exceptional customer service.\n, • Confident in understanding the new lift market.\n\n This is an exciting moment to join us, as you’ll play a key role in shaping the future of our division! Working Hours\n Monday to Thursday: 08:30 - 17:30 Friday: 08:30 - 13:30 Your Responsibilities\n\n • Achieve annual sales targets and monitor progress.\n, • Formulate strategies to optimize sales.\n, • Assess client needs through effective questioning.\n, • Provide accurate quotations and follow up on leads.\n, • Build relationships with prospects and repeat customers.\n, • Conduct site visits as necessary.\nQualifications\n What We’re Looking For: \n\n • Experience in the lift industry, ideally in a sales capacity.\n, • Relevant professional or technical qualifications or related experience.\nWhy Join Us?\n At Stannah, we believe in rewarding our team members. Here’s what we offer: \n\n • Market-aligned salary, paid monthly.\n, • Quarterly profit share bonus scheme based on company profits.\n, • 25 days of holiday plus bank holidays.\n, • Option to buy extra days of annual leave.\n, • Pension scheme with matched contributions.\n, • SimplyHealth Cash Plan for health-related expenses.\n, • Life assurance scheme.\n, • Long service award scheme with holiday benefits.\n, • Discount rewards scheme for shopping, hotels, and more.\n, • Employee Assistance Programme for well-being support.\n, • Enhanced maternity and paternity provisions.\n, • Company vehicle.\n\n Join Our Inclusive Community! \n Stannah Group is an equal opportunities employer. We welcome applications from candidates of all backgrounds, identities, and abilities. We are committed to creating a working environment where everyone feels valued. \n Note: We reserve the right to close this vacancy early if we receive a high number of applications. Please ensure you have the appropriate right to work, as sponsorship is not available.

Join Our Team as a Service Delivery Manager!\n Location: London (On-site) \n Contract: Permanent \n Salary: Competitive + Flexible Benefits About the Role\n Are you ready to take your career to the next level? We have an exciting opportunity for a Service Delivery Manager to join our dynamic Facilities Management team at a prestigious legal services site in the heart of London. In this pivotal leadership role, you will: \n\n • Take full ownership of service delivery in a high-profile, fast-paced environment.\n, • Drive operational excellence while leading a skilled team of supervisors, engineers, and contract support staff.\n, • Ensure every aspect of the contract is delivered to the highest standards of professionalism and quality.\n\n If you’re a driven facilities management professional who thrives in complex, client-facing environments, we want to hear from you! Your Key Responsibilities\n In this role, you will: \n\n • Lead and develop a high-performing team, ensuring manning levels and standards meet all contractual obligations.\n, • Deliver outstanding customer satisfaction while achieving budgeted revenue and margin targets.\n, • Own the mobilisation process from inception to completion, ensuring seamless transitions.\n, • Drive financial performance, including gross profit delivery and timely debt collection.\n, • Champion Health & Safety compliance across all activities.\n, • Utilise CAFM systems to maximise productivity and operational efficiency.\n, • Conduct regular audits to maintain the highest quality standards.\nWhat We’re Looking For\n You are a confident, commercially aware leader who inspires your team and keeps complex contracts running smoothly. Your experience includes: \n\n • Delivering FM services in complex, high-profile environments.\n, • Managing and developing multi-disciplinary teams.\n, • Financial management, including P&L accountability.\n, • Leading contract mobilisations and driving continuous improvement.\n, • Working with CAFM systems and using data to drive performance.\n, • A relevant technical, engineering, or FM qualification is desirable.\nWhy Join Us?\n We’re committed to attracting and retaining great talent, and our benefits reflect that commitment: \n\n • 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days.\n, • Pension with a leading provider and up to 8% employer contribution.\n, • Personal Wellbeing and Volunteer Days.\n, • Private Medical Insurance.\n, • Life Assurance.\n, • Salary sacrifice car scheme (Hybrid/Electric Vehicle).\n, • Free 24/7 Employee Assistance Program for mental health and well-being support.\n\n Plus, enjoy flexible benefits like Dental Insurance, Gym Membership, and more! Next Steps\n We’re on a journey to build a culture where everyone is included and treated with respect. We’ll outline the recruitment process clearly and provide ample notice. If you need any accommodations during the application or interview process, just let us know—we’re here to help! About Us\n We are one of the leading independent engineering and services businesses in the UK, with a proud history since 1921. With a turnover of £500m and 3000 employees, we invest in our people through training and development. \n Working across various sectors in the building and infrastructure industry, our innovative approach allows us to tackle groundbreaking projects using the latest tools and technologies. We value progression and ensure you have a clearly defined development path supported by regular reviews and ongoing training. \n Join us and be part of something great!

Contracts EngineerThis challenging and exciting opportunity requires an individual with a good technical background and demonstrable experience in taking the responsibility for supporting or delivering piling, foundations or ground / geotechnical engineering sites and projects.Due to sustained growth, a significant forward order workload and a continued commitment to be at the forefront of the industry, our client is now searching for a talented and motivated Contracts Engineer with experience (at any level) within the piling, foundations or ground engineering sectors.Supporting the Contracts Manager, the successful candidate will have the day-to-day responsibility for the safe, timely and profitable delivery of a wide variety of projects and schemes, all running simultaneously at differing stages of completion. This will include managing a site-based team, and resolving any technical, operational and commercial issues as required.The RolePlan, programme and deliver contracts in conjunction with the regional team, internal departments, and subcontractors in accordance with company policyTake responsibility for all assigned projects, including the review of estimates and designs to ensure buildability, and leading projects with the client from receipt of order to completionAttend pre-contract and regular site meetings with the client, clients agents and key sub-contractors (internal and external) to ensure the smooth running of contractsInspect works in progress to ensure conformance to QA procedures and specification, and that schemes are delivered in accordance with the correct designs and specificationsEnsure HSEQ plans and RAMS are prepared for contracts in accordance with company policyAttend regular meetings with the contracts team to provide progress reports on projects, and if required, offer proposals or recommendations to enable successful deliveryProvide technical and operational input into estimates for schemesAssist in the preparation of proposals during the pre-tender phase as requiredEnsure the commercial team is provided with all relevant information, documentation and instructions to support contract variations and final accounts submissions for paymentCarry out toolbox talks as requiredEnsure all projects are planned and executed in accordance with company policy, whilst maintaining and improving the professional and progressive image of the company wherever possibleAnalyse and interpret detailed client requirements, drawings and specificationsWork under deadline pressures in an efficient, composed and calm mannerAssist the business as a whole to meet their financial targetsHelp to manage suppliers and sub-contractors to improve safety, performance and profitThe PersonPossessing experience in a contracts, projects or site role from any area of the piling, foundations, retaining structures or ground engineering sectorsTo have assisted in the development and delivery of projects with a diplomatic and pragmatic approach, but also with a hands-on attitude to clients, sub-contractors and teamsTo possess first-hand exposure to various contracts, and demonstrate a lead from the front approachHold experience of a variety of projects, including multi discipline techniquesPossess an understanding of all stages of the contracting process, coupled with the ability to manage and develop yourself both technically and commerciallyAble to identify the requirements of assigned projects to efficiently and effectively produce the most appropriate delivery plan or programmeCorrespond and negotiate with clients, suppliers, contractors, site teams and colleaguesEfficiently manage situations when workload presents conflicting demands on time and availability, demonstrating an ability to effectively prioritise and scheduleMonitor, progress and implement controls to ensure tasks are achieved to time, cost and qualityDevelop and select effective solutions to project requirementsCommunicate facts to stakeholders (internally or externally) in an effective mannerDeliver efficient and effective customer service at all timesOur ClientOur client is a market leading piling, foundations, retaining structures and ground engineering contractor. Their service offering includes restricted access and open sites and covers all disciplines and techniques for a wide variety of clients and project applications. They not only complete projects successfully and to the highest of standards at all times but also adds value to their clients by giving them total support from the beginning to the end of each and every contract.An attractive basic salary (commensurate with experience) plus extensive benefits package is on offer to the successful Contracts Engineer candidate, along with longevity and security of work and forward career progression given that our client possesses a significant contract pipeline for the long-term future and is firmly committed to continued growth over the next 5-10 years.TPBN1_UKTJ

Are you passionate about golf and ready to lead sales and operations for a dynamic site that delivers top-tier experiences??????????If so, were looking for dedicated and enthusiastic Sales and Operations Manager to join our team.Benefits:In return you get to work for a great company with like-minded people with a competitive salary and benefits package including: Free access to Mytime Leisure & Golf for you AND one other. (worth up to £1,000 each year!) 30 days annual leave (including bank holidays). Additional leave with length of service. Holiday purchase scheme. 25% off food and beverage and free hot drinks. NEST pension. Early Pay - withdraw a part of your salary in advance of the pay day. New Employee Referral Bonus Exceptional achievement award scheme. Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform.Key Duties:To implement the marketing plan to maximise sales of memberships, golf societies, functions, business meetings and casual golfers to both sites, implementing effective prospecting, networking and referral schemes.To set internal targets with Centre Manager for all FOH staff including respect to sales.Monitor the performance of the operation through the companies accounting and reporting procedures and react appropriately.Promote an excellent standard of customer service in accordance with the Mytime Active code of conduct and service standards.To train & develop operations staff to ensure they have extensive product knowledge, customer service skills and sales techniques, to maximise sales.To produce financial reports on the performance of each revenue stream.To carry out all duties relating to Health & Safety requirements and regulations according to the Health & Safety PolicyRole requirements:Previous experience of working in a customer services environment, including sales, cashless banking and promotions.Experience of working in the Golf/Leisure industry.Experience in marketing.Experience in leading a team to deliver high-quality servicesCommercial awareness and business acumen;Sound knowledge on sales strategy and planning for golf and how to implement sales and promotional campaignsInterested? Here's a little more about us:We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services.These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire.We reinvest our profits into the long-term wellbeing of our local communities and our staff to ensure we deliver the best service possible.To date weve helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become apart of giving back to the community!All offers of employment are conditional upon you signing the contract of employment and: Satisfactory health clearance; Two satisfactory references; Proof of attainment of qualifications; Evidence of your right to work in the United Kingdom; and Satisfactory Disclosure and Barring Service (DBS) check if needed for the roleMytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.Mytime Active reserve the right to remove the advert for this role as required.TPBN1_UKTJ

About the roleAre you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.ResponsibilitiesLead and motivate your team to consistently provide outstanding customer serviceManage all branch operations, including meeting sales targets and driving business growthOversee staff training, coaching and performance managementEnsure every customer receives expert advice and the highest quality of careOversee stock management, compliance, and day-to-day branch efficiencySupport and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellenceEngage with the local community to promote the branch and build strong customer relationshipsMaintain compliance with Company policies, health and safety standards and regulatory requirementsWhat were looking forWe are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.What we offerCompetitive salary with performance-based incentivesOpportunities for ongoing training, career progression and personal developmentThe chance to lead and develop a supportive, passionate teamA family-run company culture that values professionalism and a personal approachA rewarding benefits package including staff discounts and pension scheme28 days annual leave including bank holidays (pro-rata)Generous staff discount schemeTPBN1_UKTJ

Head of Commercial \n An excellent opportunity for an experienced senior commercial leader to shape commercial strategy, support sustainable growth and develop opportunities across established and new markets within a specialist healthcare products and clinical services environment. \n If you’ve also worked in the following roles, we’d also like to hear from you: Head of Commercial Development, Commercial Manager, Senior Commercial Manager, Commercial Lead, Head of Business Development, Business Development Manager, Commercial Strategy Manager, Commercial Contracts Manager, Commercial Growth Manager, Business Development Lead \n The official job title within the organisation is Head of Commercial Development \n KEY REQUIREMENT: Commercial leadership experience within medical devices, healthcare technology, prosthetics/orthotics, or a related sector is essential \n SALARY: Competitive + Benefits \n LOCATION: Fully Remote / Homebased \n JOB TYPE: Full-Time, Permanent \n \n JOB OVERVIEW \n This is an excellent opportunity for a Head of Commercial to drive commercial strategy across clinical services and product offerings, supporting contract retention, tender success and sustainable growth. \n As the Head of Commercial, you will analyse market and financial data, identify new products and services, develop pricing strategies, support tender submissions and build strong relationships with customers, suppliers and internal teams. \n The Head of Commercial will also help maximise profitability across existing contracts, explore new markets, support business planning and contribute to the future commercial direction of the organisation. \n \n APPLY TODAY \n Ready to make your next career move? Apply Now for our Recruitment Team to review. \n \n DUTIES \n Your duties as the Head of Commercial include: \n\n • Commercial Strategy: Drive the commercial elements of the strategic development plan, supporting growth across established and new markets\n, • Market Analysis: Develop reporting, analyse market trends and use insight to identify opportunities for new products, services and commercial growth\n, • Tender Support: Work with the tenders team to define scope, value, pricing strategy and key themes for tender submissions\n, • Contract Negotiation: Lead post-award negotiations and ensure contracts support commercial goals\n, • Contract Growth: Monitor contract durations, pricing, discounts, rebates and extension opportunities to retain and grow contracts\n, • Profitability Improvement: Develop strategies to maximise profitability through product use, pricing, increased revenue and cost-effective service solutions\n, • Business Planning: Prepare business plans, growth strategies and marketing plans for products and services\n, • Customer Relationships: Develop relationships across the industry to maximise commercial opportunities\n, • Supplier Management: Build supplier relationships, oversee supplier performance and negotiate pricing and rebate opportunities\n, • Cross-Functional Working: Work closely with finance, business intelligence, central functions and operational colleagues to support informed commercial decisions\n, • Quality and Compliance: Contribute to quality, health and safety, and policy standards through strong leadership and cross-functional collaboration\n\n \n CANDIDATE REQUIREMENTS \n ESSENTIAL \n\n • Proven experience in a commercial leadership role within medical devices, healthcare technology, prosthetics/orthotics, or related sectors\n, • Demonstrated success in developing and delivering commercial growth strategies\n, • Excellent communication, negotiation and stakeholder management skills\n, • Strong commercial and analytical capability, with the ability to interpret market and financial data to inform strategic decisions\n, • A proactive, collaborative and commercially driven mindset\n\n DESIRABLE \n\n • Experience of working within prosthetic or orthotic manufacturing\n, • A strong understanding of procurement and contracting within the NHS\n, • Supplier negotiation experience\n, • A background in working with clinical teams or rehabilitation services\n\n \n BENEFITS \n\n • Competitive salary\n, • Discretionary bonus scheme\n, • Incremental holiday allowance rising with service\n, • Employee discount platform\n, • Employee Assistance Programme\n, • Qualification support\n, • Flexible working\n, • Refer a friend incentive\n, • Cycle2work scheme\n, • Subscription and registration fees paid e.g. HCPC\n, • Continuous professional development plans with internal and external training and courses available\n\n \n HOW TO APPLY \n To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. \n JOB REF: AWDO-P14998 \n Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work Remote / Remotely / Homebased. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. \n AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. \n AWD-IN-SPJ

Job Title: Interim Head of Sustainability & Campus Services \n Location: Birmingham \n Salary: £42,254 - £43,482 per annum - SS7 \n Job type: Full-Time, Fixed term until 11th June 2027. \n UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. \n The Role: \n University College Birmingham is seeking an experienced and motivated leader to join our Estates & Facilities team as Interim Head of Sustainability & Campus Services. This exciting fixed-term opportunity will play a key role in delivering the University's sustainability ambitions while leading a range of campus services that directly support the student and staff experience. The post is offered on a fixed-term basis until June 2027. \n Reporting to the Deputy Director of Estates & Facilities, you will lead the delivery of sustainability initiatives across campus, curriculum and community, working closely with senior leaders and stakeholders to drive positive environmental change. You will champion the University's sustainability roadmap, oversee key projects, manage data and reporting requirements, and contribute to achieving ambitious sustainability targets and sector recognition. \n The role also provides leadership for Campus Services, including compliance, fire safety, planned preventative maintenance and car parking operations. You will be responsible for managing and developing teams, improving service performance, enhancing the customer experience, and ensuring the University continues to provide a safe, secure and welcoming environment for students, staff and visitors. \n We are looking for an individual with a strong understanding of sustainability, excellent leadership and stakeholder management skills, and experience of delivering improvement in a complex organisation. If you are passionate about sustainability, operational excellence and making a lasting impact, we would like to hear from you. \n Interview Dates: 10-11 September or 15-16 September 2026. Candidates will be required to deliver a presentation as part of the selection process. \n Benefits: \n\n • Generous allocation of annual leave\n \n, • 29 days' paid leave per year\n, • 12 Bank Holidays & Concessionary Days\n \n, • Excellent Local Government/Teachers' Pension Scheme\n \n, • Employer Contributions - 20.9%\n \n, • Subsidised private healthcare provided by Aviva including a Digital GP Service.\n, • Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support\n, • Annual health MOTs with our Registered Nurse\n, • Excellent staff development opportunities including professional qualification sponsorship\n, • A variety of salary sacrifice schemes including technology and cycle.\n, • Heavily-subsidised on-site car parking in central Birmingham\n, • Hybrid working opportunities\n, • Free on-site gym membership\n\n Extra Information: \n All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. \n Closing Date - Sunday 23 August 2026. \n Interview Date - TBC. \n Please click APPLY to be redirected to our website to complete an application form. \n Candidates with the relevant experience or job titles of; Head of Sustainability, Interim Head of Sustainability, Sustainability Manager, Senior Sustainability Manager, Sustainability Lead, Sustainability Director, Environmental Sustainability Manager, Environmental Manager, Sustainability and Environment Manager, Sustainability Operations Manager, Sustainability Programme Manager, Sustainability Project Manager, ESG Manager, ESG Lead, Environmental Compliance Manager, Estates and Sustainability Manager, Head of Estates and Facilities, may also be considered for this role.

Pricing ManagerWant to be part of a team that keeps UK industry moving while developing your Pricing career?We're looking for an experienced and commercially minded Pricing Manager to lead a small, high-performing team and play a key role in driving business performance. This is an exciting opportunity to shape pricing strategy, deliver commercial insight, and influence decision-making across the organisation.You'll combine a strong leadership with analytical expertise, ensuring pricing supports growth, profitability, and customer value while continuously identifying opportunities to improve performance and deliver measurable business results.This is a fantastic opportunity to put your pricing skills into practice, work with a supportive team and play a key role in delivering performance improvements for one of the UK's leading industrial distributors.Key ResponsibilitiesLead, manage and develop the team of analystsLiaise with key stakeholders around the business to improve the service provided by the teamDevelop high quality and accurate KPIs around the pricing performanceProduce regular reports for internal customers, including the senior leadership teamTake ownership for the continued improvement in service, reports and analytics provided to the networkDevelop ideas and implement improvements to current processesEnsure the accuracy, transparency and integrity of the department is upheldKey SkillsEducated to degree level or equivalent in approriate subject(e.g. maths, statistics, economics)Experience working within a pricing functionHistory of managing and leading a teamConfidence in liaising with senior managementExcellent attention to detailAdvanced knowledge of Microsoft packagesConfident in generating and putting forward ideas and solutions.TPBN1_UKTJ

Electrical Supervisor – Midlands Region Are you an experienced leader with a strong technical background in electrical fixed wire testing? Do you thrive on motivating teams, driving performance, and ensuring the highest standards of safety and service? If so, we’d love to hear from you.As a Fixed Wire Supervisor with phs Compliance, you will:\n\n • Manage and monitor engineer activity, ensuring productivity targets and SLA compliance.\n, • Process PDA timesheets, verify site times, and oversee correct PDA usage.\n, • Monitor customer portal usage and address discrepancies in overtime and travel time submissions.\n, • Promote safe driving standards, review vehicle usage, and investigate poor driving practices.\n, • Manage employee absence, holidays, and sickness (short and long term).\n, • Conduct onsite audits (H&S, vehicle, technical) and provide training/support where needed.\n, • Oversee onboarding of new starters and probation reviews, ensuring leaver processes are followed.\n, • Champion diversity and inclusion across the workforce.\nWe’re looking for someone who brings:\n\n, • Excellent technical knowledge of electrical testing and compliance services.\n, • Strong leadership skills to inspire and motivate teams.\n, • Logical decision-making ability and sound judgment.\n, • A solid understanding of Health & Safety in the workplace.\n, • Confident communication skills with clients and colleagues at all levels.\nIn return for your commitment, you’ll receive:\n\n, • A Competitive salary with potential overtime (evenings/weekends).\n, • 23 days holiday (Plus bank holidays)\n, • Pension scheme.\n, • Fully maintained company vehicle (available for private use).\n, • Laptop, and company phone.\n, • All parking fees and work-related expenses covered.\n, • Technical support from our internal team.\n, • Access to PHS Perks (discounts, wellbeing helpline, online GP, and more).\n, • Ongoing career development opportunities.\nQualifications & Experience required for Fixed Wire Service Supervisor :\n\n, • NVQ Level 3 or City & Guilds 2360/2330 Part 1 & 2 (or equivalent Level 3 SQV).\n, • City & Guilds 18th Edition qualification.\n, • AM2\n, • City & Guilds 2391/2394 & 2395.\n, • IOSH Managing Safely (or willingness to achieve).\n, • Relevant industry qualifications.\n, • Level 3 management qualification (or willingness to work towards).\n, • Valid UK manual driving licence with 6 points or less\n, • Minimum 2 years’ experience managing a field team.\n\n\n, • Flexibility to work 40 hours per week, including evenings.\n, • Experience in electrical testing environments.\nAbout PHS GroupFounded in 1963, PHS Group is the UK’s leading provider of hygiene and compliance services, operating across the UK, Spain, and Ireland. With over 120,000 customers and 300,000 locations, we deliver trusted services across multiple specialist businesses including Washrooms, Healthcare, Floorcare, Greenleaf, Besafe, Wastekit, and Compliance.PHS Compliance supports over 2,000 UK and Irish businesses with electrical testing, installation, and asset management. With over 400 engineers nationwide, we are one of the few UK companies accredited to UKAS 17020 inspection body standards.At PHS, we value Ownership, Teamwork, Innovation, Integrity, Performance, and Expertise. We pride ourselves on diversity and inclusion, ensuring every employee can bring their true selves to work.Join UsIf you’re ready to take the next step in your career and lead a team that delivers excellence in electrical compliance, apply today and become part of a company that puts people at the heart of its products.

We're recruiting an experienced Catering Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Chartwells on a full time basis, contracted to 37.5 hours per week.As a Catering Supervisor, you will be responsible for ensuring our kitchens and service counters run smoothly and helping to deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.Here's an idea of what your shift pattern will be:Mon: Full-time (Days)Tues: Full-time (Days)Weds: Full-time (Days)Thurs: Full-time (Days)Fri: Full-time (Days)Sat: Full-time (Days)Sun:Please note: This role is contracted to 44 weeks per yearCould you shine as Chartwells's next Catering Supervisor? Here's what you need to know before applying:Your key responsibilities will include:Preparing delicious food to the highest standardsSupervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer serviceCommunicating regularly with your line manager to monitor KPIs and targetsRepresenting Compass Group UK&I and maintaining a positive brand imageLiaising between customers and our culinary and service teams to ensure we continue to exceed expectationsSupporting and training our teams, leading from the front to make sure everyone can excel in their roleImplementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams.Our ideal Catering Supervisor will:Be passionate about great-tasting food and exceptional customer serviceHave a minimum of two years of catering experienceHave experience managing teams in a similar roleHold a Basic Food Hygiene certificateHave excellent communication and organisational skillsBe an ambitious and motivated individual who is always looking to upskillPart of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children.Job Reference: com/2906/40925001/52802523/R/BU #State SchoolsCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!TPBN1_UKTJ

Mobile Engineer (PPM) BirminghamPareto FM Northern Business UnitFull-TimePareto FM is looking for a skilled and reliable Mobile Engineer (PPM) to support a portfolio of client sites across Birmingham and the surrounding areas.This is a field-based role where travel between sites is an essential part of the position. You'll be responsible for delivering high-quality planned preventative maintenance (PPM), ensuring building services remain safe, compliant, and operating efficiently.As part of our Northern Business Unit, you'll join a well-supported engineering team with strong leadership, clear processes, and the tools and resources needed to succeed.The Role Your primary focus will be delivering Planned Preventative Maintenance (PPM) across mechanical and/or electrical building services, while also supporting reactive maintenance when required.This role is ideal for someone who enjoys working independently, managing their own schedule, and taking pride in delivering a high standard of service across multiple sites.Key Responsibilities Deliver planned preventative maintenance (PPM) in line with maintenance schedules, statutory requirements, and service level agreements (SLAs).Carry out reactive maintenance and fault finding as required.Complete all work safely, efficiently, and to a consistently high standard.Accurately update CAFM systems and complete electronic maintenance records in real time.Work in accordance with company Health & Safety procedures, including RAMS.Identify and report defects, risks, and opportunities for improvement.Carry out minor repairs and general building fabric maintenance where required.Build and maintain professional relationships with clients and site teams.Support specialist subcontractors during planned works and maintenance activities.Ensure tools, equipment, and company assets are maintained in good condition.Team & Support You'll be supported by an experienced team, including:Day-to-day operational support from the Lead Contract Support team, providing guidance, materials, and coordination.Line management from the Account Manager and Engineering Supervisor.Ongoing support from colleagues across the Northern Business Unit.A collaborative working environment with clear communication and strong operational structure.What We're Looking For Essential Previous experience in a PPM or building maintenance engineering role.Good knowledge of mechanical and/or electrical building services (M&E/HVAC).Relevant engineering qualification (City & Guilds, NVQ Level 2 or 3, or equivalent).Strong fault-finding and problem-solving skills.Experience using CAFM systems or mobile maintenance reporting software.Full UK driving licence.Ability to work independently across a multi-site portfolio.Desirable 18th Edition Wiring Regulations (for electrically biased engineers).F-Gas qualification (for HVAC-biased engineers).Experience working within commercial facilities management environments, including offices, retail, healthcare, or industrial sites.About You You'll be someone who is:Reliable, organised, and self-motivated.Comfortable working independently in a mobile engineering role.Professional and confident when dealing with clients and colleagues.Detail-oriented with a strong commitment to safety and compliance.Proactive, customer-focused, and committed to delivering excellent service.What We Offer Competitive salary.Company vehicle or car allowance.Tools, uniform, and PPE provided.Ongoing training and career development opportunities.Supportive team culture with opportunities to grow within Pareto FM.TPBN1_UKTJ

We're looking for an experienced Team Leader to oversee ESEL (Electronic Shelf Edge Label) installation projects across retail and supermarket sites.\n This hands-on role combines team leadership, installation expertise, customer liaison, and project administration to ensure projects are delivered safely, efficiently, and to a high standard. Key Responsibilities\n\n • Lead and supervise installation teams on-site.\n, • Allocate workloads and monitor project progress.\n, • Ensure installation quality standards are achieved.\n, • Train and support installers where required.\n, • Conduct quality checks and resolve issues.\n, • Act as the main point of contact for store management.\n, • Complete daily reporting and site documentation.\n, • Promote safe working practices at all times.\nEssential Requirements\n\n, • Previous team leadership or supervisory experience.\n, • Strong organisational and communication skills.\n, • Ability to motivate and manage teams.\n, • Good customer service and administration skills.\n, • Excellent attention to detail and ability to work under pressure.\nDesirable Experience\n\n, • Retail fit-outs or shop fitting.\n, • Field-based team leadership.\n, • Merchandising management.\n, • ESEL installation projects.\nIdeal for:\n Retail Installation Supervisors, Merchandising Managers, Shop Fitting Team Leaders, and Project Supervisors looking to take the next step in their career.Rate: £240-£260 per day (outside IR35) Contract: Project-based / Contract opportunities availableLocation: Various retail and supermarket sites across the UKAny reimbursement of mileage, travel, accommodation, or other business expenses is subject to the requirements, budget, and approval process of the individual project. Expenses are not guaranteed and will be agreed prior to assignment where applicable. \n Apply today to join our growing ESEL deployment team.

Location: Halesowen,Birmingham & Witney, Oxfordshire \n Our client owns two well-established engineering and manufacturing businesses operating as sister companies within the same group. Together, they provide a comprehensive range of engineering solutions including precision metal pressings, toolmaking, machining, fabrication, welding and project-managed manufacturing services to customers throughout the UK and internationally. \n With a strong reputation for quality, technical expertise and customer service, the businesses support customers from initial concept and design through to manufacture and delivery. Operating within an ISO 9001:2015 quality environment, they have built long-standing relationships with a diverse customer base and continue to invest in their people, equipment and capabilities. \n An exciting opportunity has arisen for a practical, commercially aware and hands-on General Manager to oversee the day-to-day running of both businesses. This role is ideal for someone with a strong engineering or manufacturing background who enjoys being involved in the finance, operation, supporting people, solving problems and ensuring projects are delivered successfully. \n Working closely with the business owners, you will be responsible for keeping both operations running smoothly, managing resources, controlling costs and supporting the continued success of the two sister companies. \n Key Responsibilities \n Oversee the day-to-day operation of both engineering manufacturing businesses. \n Divide your time between the Halesowen and Witney sites, maintaining a regular presence and supporting both teams. \n Lead, motivate and support production, engineering and office-based employees. \n Ensure projects are planned, resourced and delivered safely, on time, to the required quality standards and within budget. \n Work closely with the Sales team to review new orders and determine which business is best placed to undertake the work, considering manufacturing capability, capacity, lead times and technical expertise. \n Monitor projects throughout production, ensuring customer expectations are met and any issues are resolved quickly and effectively. \n Build strong working relationships with customers, suppliers and subcontractors. \n Monitor operational costs and expenditure, identifying opportunities to improve efficiency while maintaining quality and service. \n Support production planning and resource allocation across both businesses. \n Monitor business performance and provide regular updates to the business owners. \n Ensure compliance with Health & Safety, quality and environmental standards. \n Encourage collaboration and the sharing of knowledge, skills and resources between both sister companies. \n About You \n Previous experience as a General Manager, Operations Manager, Production Manager or Manufacturing Manager within an engineering or manufacturing environment. \n A practical engineering or manufacturing background with a good understanding of production processes. \n Strong organisational and operational management skills. \n Commercial awareness with experience of budgeting, cost control and managing operational expenditure. \n A confident and approachable people manager who leads by example. \n Excellent communication skills and the ability to build strong relationships with customers, suppliers and colleagues. \n A hands-on approach with good problem-solving and decision-making abilities. \n Full UK driving licence and willingness to travel regularly between the Birmingham and Witney businesses. \n Salary & Benefits \n £(phone number removed) depending on experience plus bonus scheme. \n Pension and additional benefits. \n Long-term opportunity within two established and growing engineering manufacturing businesses.

Senior Field Service Engineer – Birmingham area, Up to £62,500 pounds plus van and benefits. \n We’re recruiting on behalf of an established international engineering business. ( Electrical/Mechanical experience a must ) \n This is a senior position within a business that’s investing heavily in growth, training, and cutting edge technology covering Birmingham and surrounding areas. \n You’ll take ownership of complex electro-mechanical equipment, carrying out everything from planned maintenance and reactive breakdowns to installation, commissioning, and customer training. You’ll be LEAD your team of field engineers, trusted to resolve faults efficiently while delivering… first-class service. \n You’ll also support continuous improvement, manage spares, and ensure all work meets safety and quality standards. We’re looking for someone with solid field service experience. \n Strong electrical, and mechanical fault-finding skills, confident communicator, comfortable working independently, strong IT skills, and exposure to automated or capital equipment, would be a plus. In return, the salary is up to 62,500 plus company van, fuel card, overtime, pension, ongoing product training, and genuine career progression. \n This is a rare chance to join a forward-thinking engineering business at an exciting stage of growth. \n If you’re looking for variety, autonomy, and the opportunity to work with innovative tech in a huge growth sector, we’d love to hear from you. Apply today.

Your Company:NET Recruit are delighted to be partnering with a leading engineering and climate solutions organisation who are seeking an Junior Service Technician to join their team in a full-time, in Birmingham area. This is a field-based position offering an excellent opportunity to begin a long-term engineering career with a business that is committed to developing future talent through comprehensive training and industry-recognised qualifications. This organisation is renowned for delivering high-quality HVAC, refrigeration and climate control solutions across a wide range of commercial and industrial sectors. With continued investment in innovation, technology and employee development, they are looking to appoint a motivated Apprentice Service Technician who is eager to develop their technical expertise while providing exceptional customer service. The successful candidate will join an experienced engineering team and follow a structured apprenticeship programme, working towards achieving Refrigeration and Air Conditioning NVQ Levels 2 and 3 alongside F-Gas certification. Throughout the programme, they will gain hands-on experience supporting planned maintenance, breakdown repairs, commissioning projects and customer service activities while developing the skills required to become a fully qualified Service Technician.Your Roles and Responsibilities: While in this position your duties may include but will not be limited to:\n\n • Assisting experienced engineers with planned preventative maintenance (PPM) on HVAC and climate control equipment across a variety of customer sites.\n, • Learning how to diagnose mechanical and electrical faults while supporting repair and maintenance activities to return equipment to full operational performance.\n, • Attending customer sites to assist with breakdowns, warranty work, commissioning projects, equipment installations and hire activities.\n, • Building strong professional relationships with customers by delivering a courteous, reliable and customer-focused service.\n, • Working closely with Service Desk, Sales and Operations teams to ensure effective communication and an outstanding customer experience.\n, • Learning to use diagnostic software, engineering drawings, technical specifications and a range of specialist tools to identify faults and complete repairs.\n, • Supporting the completion of service reports, maintenance records and work order documentation accurately and within agreed timescales.\n, • Communicating effectively with Regional Service Managers, Lead Technicians, Field Service Representatives and customers to provide updates and contribute to continuous improvement.\n, • Studying towards Refrigeration and Air Conditioning NVQ Levels 2 and 3, gaining the technical knowledge and practical experience required to become a qualified engineer.\n, • Following company health and safety procedures and engineering standards at all times while working both independently and alongside senior engineers.\n, • Participating in a planned standby and call-out rota once fully qualified and F-Gas certified.\nWhat You Will Need to Apply:The ideal candidate for this role will be enthusiastic about developing a career within engineering and demonstrate a genuine interest in refrigeration, air conditioning or HVAC systems. Previous practical experience within an engineering, manufacturing, construction or mechanical environment would be advantageous but is not essential, as full training will be provided. Applicants should possess excellent communication skills, a positive attitude and a willingness to learn while working both independently and as part of a wider engineering team. Strong problem-solving abilities, attention to detail and a proactive approach to delivering excellent customer service will be essential. Candidates should be comfortable using Microsoft Office applications and be confident learning new technologies, diagnostic software and mobile applications used within field service engineering. A willingness to study towards Refrigeration and Air Conditioning NVQ Levels 2 and 3, together with F-Gas certification, will be required as part of the apprenticeship programme. The successful individual will be organised, dependable and motivated to build long-term technical expertise while representing the business professionally at customer sites. Applicants must hold a full UK driving licence, possess the right to work in the UK and be willing to participate in a planned standby and call-out rota upon successful completion of the apprenticeship programme.What You Will Get in Return: For the successful candidate, a competitive salary will be offered alongside a comprehensive apprenticeship programme designed to provide industry-recognised qualifications, practical experience and ongoing professional development. A fully equipped company vehicle will also be provided to support field-based responsibilities. This role presents an outstanding opportunity to launch a rewarding engineering career with a well-established organisation that invests heavily in employee development, cutting-edge technology and technical excellence. The successful candidate will receive mentoring from experienced engineers, gain exposure to a wide variety of commercial equipment and benefit from structured training that supports long-term career progression. Joining a business committed to innovation, customer service and continuous improvement, you will develop valuable technical skills while becoming part of a supportive engineering team that values collaboration, learning and professional growth.To find out more information on this exciting opportunity. please reach out to:Justin Heron - Talent Acquisition DirectorM: E:

Claims Support AdministratorSalary: £24,977Hours: 37.5 Hours, Monday to Friday between 8am and 8pm with occasional weekendsFort DunlopJoin APU to set the benchmark for excellence in investigative services.APU Limited’s mission is to deliver a professional, ethical, and trustworthy service tailored to the unique needs of each client. We achieve this through a bespoke approach, a passionate and accredited team, and a commitment to innovation and technological advancement. We are a trusted provider of specialist claims support services, offering a wide range of solutions including hire period statements, client interviews and witness statements, vehicle hire rate assessments, locus reports, and tracing services.Our valuesAs a sister company of AX, we uphold the core values of the Group, which are embedded in every level of our operations. These values guide our commitment to quality, professionalism, and client satisfaction.These values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We’re a team that values care, quality, and customer satisfaction. You’ll be part of a supportive environment where your work is appreciated, and your development is encouraged.About the roleTo undertake tracing and co-operation activities in relation to third parties and witnesses in order to support AX claim recovery.During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. What you’ll be doing\n\n • deal with all general administrative duties relating to the department\n, • receive incoming calls and direct as required to colleagues, taking clear messages ensuring they are communicated appropriately\n, • prioritise workload and report requests in accordance with business demand\n, • record, process and invoice for all aspects of APU Ltd\n, • desktop reviews for both internal departments and external clients\n, • handle enquiries and requests for documentation in relation to accident claims being managed by in-house departments and solicitors and control their progression throughout the claims cycle\n, • support and help prioritise workload for Client Relationship Advisors, ensuring visits are completed within a timely and appropriate manner\n, • assess intervention claims on receipt of documentation from third party insurers and their representatives\n, • accurately respond to third party insurers and their representatives in order to minimise the risk of under recoveries to the business\n, • act at all times with honesty and integrity, displaying confidentiality\n, • advise of any issues/trends which impact the timely completion of assigned work\n, • observe and comply with GDPR\n, • consistently meet or exceed set performance objectives\n, • undertake additional tasks and responsibilities as reasonably requested.\nWhat you’ll bring\n\n, • demonstrable experience of working in a busy administration-based role\n, • experience of working in a time pressured environment\n, • excellent written and verbal communication skills\n, • ability to prioritise workload, recognising importance and working to tight deadlines\n, • work under pressure and on own initiative\n, • excellent customer service ethos\n, • detail conscious with a logical, problem solving thought process with confidence to question decisions\n, • competent with using MS Office\n, • work on own initiative as well as support team and departmental goals and objectives.\nWhat we offer\n\n, • A competitive salary dependent on experience\n, • 22 days holiday (plus bank holidays), rising to 27 with service (pro-rata)\n, • Workplace pension scheme\n, • Bupa Private Healthcare (optional)\n, • Life Assurance (4x salary)\n, • Employee Assistance Programme and wellbeing tools\n, • Retail discounts and savings\n, • Ongoing professional development and career growth opportunities\n, • One charity/volunteering day off per year.\nWellbeing, diversity and inclusionFor the third year in a row, AX have won an Inspiring Workplace Award. This is testament to the commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on fostering a culture where everyone can thrive and feel genuinely appreciated.AX has also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in the workplace.If our values resonate with you and you’re excited about this opportunity, we’d love to hear from you. You might be just who we’re looking for.More about APUAccredited by the Association of British Investigators, APU is well-positioned to lead the industry in response to evolving government regulations affecting investigative services.All APU investigators are DBS-checked and operate to the highest professional standards. We leverage the latest technology and best practices to ensure we remain at the forefront of the industry.Our Client Relationship Advisors serve as ambassadors for both APU and our clients. They are fully trained, accredited, and equipped to deliver a professional and courteous service in every interaction. Their appearance, conduct, and communication reflect the high standards we uphold.We are proud to be a multi-lingual team, capable of engaging effectively with individuals and businesses across the UK in a wide range of commonly spoken languages.REF-230 118

Technical Support Lead (3rd/4th Line) – Birmingham/Hybrid \n \n £60,000-£65,000 \n \n Arden Resourcing is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. \n \n Essential Skills & Experience \n · Proven experience in a senior 3rd/4th Line Infrastructure Support role. \n · Strong troubleshooting skills across enterprise infrastructure technologies. \n · Linux (Ubuntu)/VMware – healthy knowledge of \n · Windows Server \n · Citrix \n · Microsoft 365 & Entra ID \n · Apache, NGINX and/or IIS \n · DNS, networking and load balancing \n · Backup & Disaster Recovery \n · SonicWall or similar firewall technologies \n · Experience using PowerShell for administration and automation. \n · Exposure to AI and automation tools to improve operational efficiency. \n · Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders. \n \n Desirable Experience \n · MSP background. \n · Pre-sales, solution design and technical scoping. \n · RFP/RFT responses and quotation design. \n · Cloud migration projects, including Microsoft 365 and SharePoint. \n · AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. \n · Relevant Microsoft, VMware, Citrix or SonicWall certifications. \n \n Client Engagement \n · Deliver high-quality technical support across a varied client base. \n · Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders. \n · Support service delivery by maintaining high levels of customer satisfaction and SLA performance. \n · Undertake occasional onsite visits where required. \n \n Continuous Improvement \n · Identify recurring issues and implement long-term solutions. \n · Drive improvements through automation, AI and process optimisation. \n · Contribute to technical documentation, standards and knowledge sharing. \n · Mentor junior engineers and promote best practice across the team. \n \n This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement.

Your new companyHays are delighted to be partnered with a local housing association in the West Midlands in recruiting a Head of Property. This is a rare opportunity to join a respected social housing provider at a pivotal stage in its journey. With a strong commitment to delivering high-quality homes, excellent customer outcomes and sustainable communities, the organisation is investing in its housing stock, building safety programme and long-term asset strategy to ensure residents receive the very best service.As part of an ambitious senior leadership team, you will play a critical role in shaping the future of property services, influencing strategic investment decisions and driving a culture where safety, compliance and resident satisfaction are at the heart of everything delivered. \n Your new roleAs Head of Property, you will provide strategic leadership across property compliance, asset management, repairs, maintenance and planned investment programmes. Working as a key part of the senior leadership team, you will be responsible for ensuring homes remain safe, compliant, well-maintained and fit for the future. This role offers a unique blend of strategic influence and operational leadership, requiring an individual who can develop long-term investment plans while ensuring excellent day-to-day service delivery and value for money.Key responsibilities will include: \n\n • Leading the delivery of the organisation's housing strategy and long-term asset management objectives.\n, • Providing senior oversight of building safety and statutory compliance, including fire, gas, electrical, asbestos, water hygiene, lift safety and health and safety requirements.\n, • Driving high-performing responsive repairs, planned maintenance and voids services, with a focus on quality, efficiency and resident satisfaction.\n, • Using stock condition data, resident insight, performance metrics and financial information to inform investment decisions and improve service delivery.\n, • Leading and developing a multidisciplinary team across compliance, property operations and asset management functions.\n, • Managing significant budgets, contractor performance, KPIs, risk management frameworks and board-level assurance reporting.\n, • Leading the delivery of retrofit, decarbonisation and capital investment programmes, ensuring compliance with PAS 2035 and funding requirements.\n, • Supporting organisational strategy through informed decision-making, robust governance and a resident-first approach.\n\n This position offers hybrid working flexibility but will also require regular office presence.What you'll need to succeedTo be successful in this Head of Property position, you will bring substantial senior-level experience within social housing property services and a proven ability to lead high-performing teams through change and continuous improvement. Applicants who have senior level experience and may feel ready for a step-up into a Head of-level post are encouraged to apply, as this could be an exciting opportunity for the right profile of individual.You will ideally possess: \n\n • Significant experience across housing repairs, maintenance, compliance, building safety and asset management within a social housing environment.\n, • Building on the above, you will possess strong strategic asset management experience, and be comfortable in interpreting and presenting data to board and senior leadership level.\n, • Strong knowledge of housing regulations, building safety, health and safety legislation and the Building Safety Act 2022.\n, • Experience overseeing large-scale capital investment programmes, stock improvement works and asset performance strategies.\n, • A track record of delivering retrofit and carbon reduction programmes, including compliance with PAS 2035 requirements.\n, • Strong financial management skills, including responsibility for annual investment budgets and value-for-money delivery.\n, • The ability to use business intelligence, resident feedback and performance data to drive service transformation and operational excellence.\n, • Excellent stakeholder engagement, influencing and board-reporting capabilities, including providing and presenting assurance reporting to board level.\n, • A degree-level qualification, or equivalent experience, alongside a relevant property, construction, housing or asset management qualification.\n, • CIH Level 5 qualification, or a willingness to work towards achieving it.\n\n Most importantly, you will be an inspirational leader with a strong resident focus, commercial awareness and a commitment to delivering safe, compliant and high-quality homes. As well as your operational remit you will be expected to contribute across other senior departments.What you'll get in returnIn return, you will have the opportunity to influence organisational strategy and make a lasting impact on residents, communities and property services delivery. Alongside a competitive salary of £75,000 per annum, benefits include: \n\n • Flexible pension scheme with up to 7% employer contribution.\n, • Enhanced sick pay, maternity pay and paternity pay.\n, • Hybrid working arrangements.\n, • 28 days' annual leave including bank holidays, plus an additional day at Christmas.\n, • Holiday buy/sell scheme.\n, • Wellbeing initiatives and employee support programmes.\n, • Additional attendance-related leave entitlement and a dedicated parking space at Head Office.\n\n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are looking for a conscientious, and fully qualified Electrical to lead our dedicated trades team covering our social housing contracts in the Midlands. \n Due to the nature of our works, working within residential properties, you will be passionate about delivering an exceptional customer service, understanding the positive impact and difference you are making to people’s homes. \n At Ian Williams, we offer more than just a job! we provide a secure, supportive environment where you’re fairly rewarded and can truly belong. \n Competitive basic salary of £44,656 with the potential to earn up to £48,712 \n Your hard work will always be recognised and rewarded: \n\n • Weekly pay with a guaranteed 39 hour week and annual reviews\n, • Productivity bonuses, plus call out and overtime pay\n, • Company van, fuel card, and travel expenses\n, • Uniform and PPE provided, no charge\n, • 31 days paid holiday (including bank holidays)\n, • Pension contributions to support your future\n, • Life Insurance, covering you on and off site\n, • Health and wellbeing support via Lighthouse Charity\n, • Additional perks like supplier discounts and more!\n, • other benefits including preferred supplier discounts and much more!\n\n The Lead Electrician role: \n\n • Complete on-going electrical testing (EICRs) and repairs within occupied residential properties\n, • As a Lead Electrician, you will also be responsible for checking and signing off electrical certification conducted by the other electricians as well as notifying building control of any new installation works.\n, • Ensuring installations of works surrounding kitchens & bathrooms are completed to a quality standard and post inspections are completed.\n, • Validation on electrical repairs, small works, and test & inspections \n\n What will you bring as a Lead Electrician? \n\n • Qualified to an NVQ level 3 Electrical Installation, and AM2 is essential.\n, • 2391 - Testing and Inspection is essential\n, • 18th Edition Wiring Regulations is essential.\n, • Experience working within a domestic environment, and comfortable working within occupied residential properties.\n, • Flexibility and a can-do attitude, with the occasional requirement to be part of our on-call rota for emergency out of hours electrical work.\n, • Strong customer facing skills are essential, as you often be the face of the business from our customers perspective\n, • A full UK Driving License is essential for this role.\n\n About Ian Williams Ltd: \n Explore more about us via our website and social media platforms including LinkedIn, Facebook, Indeed, and Glassdoor. \n All successful applicants will undergo a DBS criminal records check, and we fully comply with the Rehabilitation of Offenders Act and the DBS Code of Practice. \n Ian Williams is proud to be an equal opportunity employer, committed to diversity, inclusion, and fairness across all characteristics. \n We reserve the right to shortlist candidates prior to the closing date. \n Applicant details will be used solely for recruitment purposes, please refer to our Candidate Privacy Notice on our website. We kindly ask agencies not to contact us regarding this vacancy. If we require additional support, we will engage with you. \n We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. \n The Role \n We are looking for an experienced Quantity Surveyor to join our Planned Repairs & Maintenance division. In this vital role, you’ll ensure commercial excellence across our projects, managing valuations, pricing variations, maximising profit, and working closely with clients, delivery teams, and subcontractors. \n Responsibilities \n\n • \n Lead, manage and monitor all commercial activities to achieve project objectives. \n • \n Ensure project profit targets are met, with effective cashflow and margin control. \n • \n Review and submit Applications for Payment. \n • \n Cleanse and correct Schedule of Rates (SOR) data where required. \n • \n Review void specifications and advise on correct SOR code usage. \n • \n Finalise all completed jobs to ensure timely invoicing. \n • \n Approve contra charges and cost transfers. \n • \n Monitor material spend and plant hire. \n • \n Secure best value from subcontractors and suppliers. \n • \n Review subcontractor variations, ensuring client approvals where necessary. \n • \n Ensure all chargeable works are accurately captured. \n • \n Maximise use of Schedule of Rate codes across all workstreams. \n • \n Advise on, formulate and submit loss & expense claims where applicable. \n • \n Carry out post-completion commercial evaluations to inform future projects. \n • \n Produce accurate cost-to-complete and value forecasts in line with budgets; report any variances that may affect margin or programme. \n • \n Review contract terms before commencement and highlight commercial risk, key clauses and obligations to the project/delivery team. \n • \n Ensure adherence to Health, Safety, Environmental and HR policies. \n • \n Provide excellent customer service and uphold company values. \n • \n Submit quotations or estimates to clients as required. \n\n About you \n\n • \n Knowledge of NHF Schedule of Rates \n • \n JCT, NEC and NHF contract terms \n • \n Price Per Property contract models \n • \n Target Cost Contract Model \n • \n Social housing background (desirable) \n • \n Strong IT literacy \n • \n Previous Quantity Surveying experience (essential) \n\n What We Offer \n\n • \n Salary, Up to £60K dependent on experience + Car Allowance \n • \n Pension, medical scheme options and life assurance \n • \n 25 days’ holiday + bank holidays \n • \n Perkbox (discounts, perks & wellbeing offers) \n • \n 1 paid volunteer day \n • \n £2000 refer-a-friend bonus after the referee passes probation \n • \n Opportunities for development and progression across Axis CLC \n\n Why Axis CLC? \n Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. \n Our Commitment to Inclusion \n Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Data ArchitectSalary: Up to £72,000, based on skills and experience Contract Type: Permanent– 35 hours a weekLocation: Hybrid working (office based in Birmingham) – typically 2 days in the office per week Closing Date: 01/09/26Shape Brighter Futures with Wesleyan Established in 1841, Wesleyan help trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you. Find out more about who we are: About Wesleyan Make a Difference in Data Architecture and Engineering This role sits in a fast paced, dynamic data architecture team who are adding huge value to programs of work across the organisation. Joining an immediate team of 4, you will take the lead as one of the project data architects ensuring that the ‘centre of excellence,’ objectives run through every project across all business units. Your Impact Here’s how you’ll make a difference: \n\n • Build strong partnerships across Data Engineering, Architecture, Governance and Data Quality teams to ensure trusted, well-governed data that supports confident decision-making across the business.\n, • Design and implement effective data architecture, modelling and master data solutions that create a single, reliable foundation for reporting, analytics and customer insight.\n, • Enable seamless data flow across systems through modern integration approaches, helping the organisation unlock greater value from its data and improve operational efficiency.\n, • Drive the development of scalable, cloud-based data platforms that support business growth, future innovation and the delivery of strategic transformation programmes.\n, • Provide data architecture leadership across complex change initiatives, influencing stakeholders, resolving challenges and delivering high-quality solutions that enhance customer outcomes and long-term business value.\nWhat You’ll Bring\n\n, • You’ll have experience working collaboratively with Data Engineering, Architecture and Technology teams to deliver practical, business-focused data solutions that create real value for stakeholders and customers.\n, • A strong background in data architecture, data modelling, data mapping and master data management, with the ability to design scalable solutions that support reporting, analytics and future business growth.\n, • Extensive experience building and enhancing enterprise data platforms, such as data lakes, data hubs and operational data stores, ideally within cloud environments, with Azure experience being particularly beneficial.\n, • A good understanding of modern data integration approaches, including APIs, GraphQL, JSON and XML, alongside hands-on experience with tools such as SQL, Python and Databricks. Exposure to Power BI would be an added advantage.\n, • An approachable and proactive mindset, with the confidence to lead data architecture initiatives, engage stakeholders across the business, solve complex challenges and drive improvements in data quality, efficiency and overall business outcomes within Agile environments.\nBenefits That Work for You We believe rewards should reflect the life you live. Here’s what you can expect: \n\n, • Annual bonus to recognise your contribution.\n, • 28 days holiday (plus a culture day!) – rising to 30 days with service.\n, • Flexible hybrid working for better work-life balance.\n, • Company pension scheme – matched plus 2% (up to 10%).\n, • Free secure underground Birmingham city centre parking (subject to availability, weekend use included).\n, • Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials. \n, • Enhanced family leave and two volunteering days to give back to causes you care about.\n Discover the full range of benefits: Wesleyan Careers Rewards Why Wesleyan? We’re building a culture where everyone belongs. Diversity isn’t just a policy—it’s part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We’re proud supporters of the ABI Making Flexible Work campaign, which means we’re open to discussing flexible working, job shares, and part-time options. If you need reasonable adjustments during the recruitment process, just let us know—we’re here to support you. What to Know Before Applying\n\n, • Right to Work: We’re unable to provide VISA sponsorship, so you’ll need the legal right to live and work in the UK. \n, • Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications—apply early to avoid disappointment. \nReady to Shape Your Future? Apply today and join us in creating brighter financial futures—for our customers, our members, and you.

Customer Success Manager, Software, SaaS, COR7600B \n A Customer Success Manager opportunity has opened up with a growing SaaS business that puts its clients at the heart of everything it does. Could this be the role where you take real ownership of the customer journey and make a measurable difference? If you thrive in a close-knit, fast-moving technology environment, this could be exactly the right next step. \n \n The Role \n The Customer Success Manager will take the lead on all aspects of the customer lifecycle, from onboarding and adoption through to retention and growth, across a portfolio of around 20 clients. Day to day, you will act as the key point of contact for accounts, identifying where clients can get more value from the platform, spotting cross-sell opportunities, and resolving escalated issues quickly and effectively. You will work closely with sales, product, and operations teams to ensure the client experience is consistently strong, and you will travel to visit clients periodically throughout the year, including attending some of the events they organise. The Customer Success Manager will also contribute to strategic planning and departmental performance tracking through KPIs including NPS, retention, and expansion revenue. \n \n The Company \n This is a well-established, specialist software business operating in the events technology sector, providing SaaS-based registration and event management solutions to a professional client base that includes trade show and exhibition organisers. The team is compact and collaborative, with a genuine focus on service quality and long-term client relationships. The business is at an exciting stage of growth, and the Customer Success Manager stepping into this role will have real scope to shape how the function evolves. \n \n What experience does the Customer Success Manager need? \n\n • Proven experience in a Customer Success or Account Management role within a SaaS, software, or digital agency environment, ideally at SME or scale-up level rather than large enterprise\n, • A strong track record of improving client retention and satisfaction, with confidence in data, performance metrics, and reporting to senior stakeholders\n, • Hands-on experience with CRM tools (Salesforce and Monday.com experience would be particularly welcome) and a good grasp of SaaS customer lifecycle management\n, • Excellent communication and relationship-building skills, with the ability to work across functions and manage multiple priorities in a fast-paced setting\n\n Benefits Include: \n\n • Hybrid working with flexibility on office attendance\n, • Company bonus scheme\n, • 25 days holiday + buy/sell\n, • Private medical\n, • Health cashback plan\n, • Pension\n, • Life assurance\n, • EV scheme\n\n \n So What's Next? \n If you are a Customer Success Manager or experienced Account Manager and would like to learn more, please apply below and I will be in touch with you shortly to discuss the role further. \n \n Customer Success Manager, Account Manager, SaaS \n \n Corriculo Ltd acts as an employment agency and an employment business. \n \n #GB #ChannelC

Build & Own the Whole Service Operation. Not Just the Queue \n Most Service Delivery Manager roles ask you to maintain what's already there. \n This one doesn't. \n We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. \n You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. \n If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. \n The Role at a Glance \n Technical Service Delivery Manager \n Aston Cross, Birmingham – Office Based Initially (3–6 Months) | Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) \n £60,000 - £65,000 DOE + Company Benefits \n Permanent | Full Time \n Reporting to: CTO \n The Opportunity \n We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. \n You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. \n You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. \n Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. \n What You'll Be Doing \n Service Leadership \n • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. \n • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. \n • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. \n • Reduce unnecessary escalations through improved workflows, coaching and service standards. \n Customer Service & Operational Excellence \n • Lead major incidents, customer escalations and service recovery activities. \n • Become a trusted operational contact for key Managed Service customers. \n • Deliver service reviews, performance reporting and continual service improvement initiatives. \n • Drive problem management and root cause analysis to reduce recurring issues. \n Service Improvement \n • Assess the current operation and build a practical roadmap for continual improvement. \n • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. \n • Introduce better documentation, knowledge management and operational processes. \n • Identify opportunities to automate repetitive activities and improve service maturity. \n Leadership & People Development \n • Coach, mentor and develop Service Desk engineers and team leaders. \n • Conduct one-to-ones, performance reviews and capability planning. \n • Build a culture of ownership, accountability and continuous improvement. \n • Support recruitment and succession planning as the business grows. \n Projects & Customer Onboarding \n • Coordinate operational delivery for new customer onboarding and Managed Service transitions. \n • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. \n • Support pre-sales activity by providing operational expertise and service insight. \n • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. \n About You \n You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. \n You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. \n You'll probably bring: \n • Proven experience leading Service Delivery within a Managed Service Provider. \n • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. \n • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. \n • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. \n • Experience managing SLAs, KPIs, customer satisfaction and service performance. \n • Strong incident, escalation and problem management experience. \n • Good working knowledge of ITIL service management principles (certification advantageous). \n • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). \n • Strong customer-facing communication and stakeholder management skills. \n • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. \n • Experience supporting legal, professional services or other regulated environments would be advantageous. \n Why Join Nexian? \n This is an opportunity to genuinely shape how our Managed Services function operates. \n Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. \n Apply Now \n Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

PED Business Development Executive (Internal)Contract & Location : Full-time - Office Based 5 days per week, Walsall, West Midlands.Purpose of the RoleThe Business Development Executive is responsible for driving growth while supporting the commercial performance of the business. Working closely with the Managing Director and Area Sales Managers, the role focuses on finding new customers, developing new and existing relationships whilst promoting products and services. The Business Development Executive should also provide detailed sales analysis, forecasting, supplier performance, and identify opportunities to maximise sales, profitability, and long standing customer relationships.About the CompanyPrime Electrical Distributors (PED) was established in November 2023, operating from its 40,000 square foot premises in Walsall, West Midlands. Already established as a key strategic partner to Electrical Wholesalers, PED continues to strive to become a market leading distributor of domestic, commercial, and industrial products. With a huge portfolio of leading brands and products, alongside its own in-house brand Devola specialising in the HVAC category. PED has become a first choice purchasing option for businesses due to competitive pricing, high inventory levels, and superb customer service and experience. Through production of its Product Price Guide, and customer focused sales strategies, early sales and strong growth year on year continue to be the on-going trend, making PED a desirable business for anyone with ambition and drive to be a part of.Business Development:Through lead generation, find new sales leads via warm outbound calling, emails and social media methods.Keep close contact with existing customers to ensure high levels of satisfaction and retention, resulting in a consistent and growing level of spend.Monitor industry trends through market research with the interaction of suppliers and customers to track competitor actions and identify sales growth opportunities.Working closely with the Managing Director identify new brand and product opportunities to increase revenue, executing high initial and ongoing sales through strong marketing, promotions and other sales activities.Build and deliver e-mail campaigns, and report on resulting revenue and results.At all times display effective communication, data analysis and strong negotiation to increase sales and margin.Work closely with the External Sales team to deliver combined growth and customer satisfaction.Field incoming sales calls transferring them from enquiries to orders.Efficiently and accurately reply to customer enquiries and quotations via e-mail.Support the organistation of company events by interaction with suppliers, customers and colleagues.Through Social Media platforms, develop the awareness and reputation of the business.Other Duties:Assist with the production of bi-annual company catalogue, reviewing product updates, pricing and advertising.Work in conjunction with the design team to ensure product literature, data sheets and point of sale material is maintained to a current and high level.Assist with the launch of new ranges and products.Working in conjunction with the purchasing team ensure the business inventory is kept to the relevant level in conjunction with sales demand, creating an efficient stock turn result.Monitor and reduce aged stock within the company through varied sales techniques.The Individual & Contract :Knowledge & ExperienceEssentialPrevious experience in sales and business development.High levels of communication through both clear verbal and written skills.Strong analytical and numerical skills.Advanced Microsoft Excel skills.Excellent attention to detail.Strong organisational and prioritisation skills.Ability to work collaboratively across departments.DesirableKnowledge of customer onboarding methods and skills.Resilience and drive, handling rejection and meeting sales targets.Understanding of sales KPIs and profitability.Commercial awareness & analytical thinking.Planning and organization.Strong communication skills.Attention to detail.Teamwork.Adaptability.Key Performance Indicators (KPIs)High levels of customer interaction through both reactive and pro-active methods.Onboarding of new accounts.New customer spend levels.Contact and regeneration of lapsed accounts.Additional stockists of own brand range of products.Turnover and margin of own brand products.Reduction in aged and obsolete stock.The initial package would include:£34,000 basic salary.£3,000 potential bonus (based on KPI achievement).Pension Scheme.22 days annual leave plus all bank holidays.Company events.TPBN1_UKTJ

Regional Facilities Manager Birmingham (with regular UK travel) £56,000 Plus, £4k Car Allowance and Excellent Benefits Are you an experienced workplace or facilities management professional looking to lead operations across a national corporate portfolio? Our client is seeking a Regional Facilities Manager to provide strategic and operational leadership across multiple UK locations. This is an exciting opportunity to join a leading organisation where you'll drive workplace excellence, develop high-performing teams and ensure the delivery of outstanding, hospitality-led workplace services. This role would suit someone with a strong background in workplace operations, facilities management or corporate real estate who enjoys building relationships, leading change and delivering continuous improvement across a multi-site environment. Key Responsibilities Lead and develop a geographically dispersed workplace team across multiple UK locations, setting clear objectives and driving high performance. Ensure consistent delivery of exceptional workplace and facilities services across the portfolio. Develop governance frameworks, service standards and performance improvement plans to enhance operational delivery. Oversee workplace operations, planned and reactive maintenance and statutory compliance across multiple sites. Manage the annual operating budget, including forecasting, cost control and financial reporting. Lead the management of Total Facilities Management (TFM) contracts, ensuring commercial performance and contractual compliance. Build strong relationships with suppliers, monitoring performance through KPIs, SLAs and regular business reviews. Identify and manage operational, financial, supplier and compliance risks. Build trusted relationships with senior stakeholders, providing regular updates on performance, risks and improvement opportunities. Lead workplace projects and change initiatives from planning through to successful delivery. Ensure compliance with health & safety, environmental and regulatory standards, supporting internal and external audits. Champion sustainability, innovation and continuous improvement across the workplace portfolio. About You We're looking for an experienced workplace or facilities professional who can demonstrate: Significant leadership experience within Workplace, Facilities Management or Corporate Real Estate. Experience managing a multi-site UK portfolio. Strong people management skills with the ability to coach, develop and motivate teams. Excellent financial management experience including budgeting, forecasting and cost control. Strong commercial awareness with experience managing outsourced service providers and TFM contracts. Proven ability to build relationships with senior stakeholders and influence at all levels. Experience driving service improvements, operational excellence and customer-focused workplace environments. Excellent organisational, communication and problem-solving skills. Strong knowledge of health & safety, compliance and workplace governance. Desirable Professional qualification in Facilities Management, Workplace Management, Property or Business Management (or equivalent experience). NEBOSH, IOSH or a recognised health & safety qualification. Membership of a professional body such as IWFM, IOSH or RICS. What's on Offer Opportunity to lead a high-profile national workplace portfolio. A strategic leadership role with real influence across the business. Excellent career development opportunities. Competitive salary and comprehensive benefits package. Collaborative, people-focused working environment with a strong commitment to continuous improvement

Café Manager\n Permanent\n Based in Birmingham\n \n \nWe are looking for a Café Manager to join our friendly and dynamic team here at Waterstones in Birmingham. Our Café Managers are at the very heart of the cafes within our Bookshops. They lead a team of baristas and should be passionate about offering exceptional customer service. They have great coffee knowledge, can demonstrate a flair for commercialism, an...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

Head of Technical & Facilities Midlands Arts Centre (MAC) is an exciting arts centre offering free exhibitions, theatre, music, cinema and comedy, alongside creative learning and participation activities. We're recruiting a Head of Technical & Facilities to lead our Technical Resources department.About the Role You'll be responsible for developing and delivering technical and facilities services across MAC. Working closely with the Deputy CEO & Director of Commercial & Operations, you'll lead the Technical & Facilities team, ensuring high standards of technical delivery, maintenance and compliance. You'll support MAC's artistic programme, commercial activities, capital projects and environmental objectives.Key ResponsibilitiesTechnical Management\n\n • Lead planning and delivery of technical resources across MAC's artistic programme, commercial hires and events\n, • Collaborate with Programming teams, artists and hirers to assess technical feasibility and allocate resources\n, • Maintain high standards of technical operation, production delivery and customer service\n, • Oversee maintenance, statutory testing and lifecycle planning of technical equipment\nFacilities Management\n\n, • Ensure MAC's buildings, infrastructure and facilities are maintained to a high standard, safe and compliant\n, • Manage planned and reactive maintenance, servicing and statutory compliance for all building systems\n, • Oversee cleaning and waste management services, maintaining high standards across public and staff areas\n, • Lead operational management of building security, fire safety systems and emergency procedures\n, • Work with Heads of IT and Customer Services on CCTV, access control and physical security\n, • Support asset replacement planning and long-term estate planning with the Deputy CEO\n, • Lead planning and delivery of refurbishment, exhibition installation and capital projects\nEnvironmental Sustainability\n\n, • Lead operational delivery of MAC's environmental and sustainability objectives\n, • Chair the Green Champions Group, supporting the Environmental Action Plan\n, • Monitor building performance, energy consumption and identify efficiency improvements\n, • Oversee the Building Management System to optimise building performance\nTeam Leadership\n\n, • Lead, develop and support the Technical & Facilities team\n, • Recruit, train and coach staff to meet operational needs\n, • Promote a collaborative, customer-focused approach\nSafety & Compliance\n\n, • Support health and safety, fire safety and venue safety arrangements\n, • Maintain departmental procedures, risk assessments and safe systems of work\n, • Ensure staff are trained, competent and supported\n, • Support compliance with public protection legislation, including Martyn's Law\n, • Ensure appropriate maintenance and statutory compliance for all equipment\nFinancial Management\n\n, • Prepare and manage the Technical & Facilities budget\n, • Monitor departmental financial performance and variances\n, • Manage maintenance expenditure and service contracts\nWhat We're Looking ForEssential\n\n, • Relevant qualification in facilities, engineering, technical theatre, building services or management (or equivalent professional experience) with IOSH Managing Safely (or willingness to obtain)\n, • Significant experience managing facilities, technical services or building operations in a public-facing venue\n, • Strong knowledge of health and safety, building compliance, fire safety, security, emergency planning, CDM regulations and Martyn's Law\n, • Experience leading budgets, projects and teams to deliver safe, effective operations\n, • Understanding of technical production requirements for performances, exhibitions and events\n, • Excellent leadership, communication and stakeholder management skills\n, • Collaborative, adaptable, solution-focused with commitment to inclusion, sustainability and continuous improvement\n, • Flexibility to support keyholder duties and occasional evening/weekend working\nDesirable\n\n, • NEBOSH, First Aid at Work or Personal Licence Holder qualification\n, • Experience in arts, cultural, entertainment or visitor venue environments\n, • Experience supporting major capital projects\n, • Knowledge of physical security systems (CCTV, access control)\n, • Understanding of accessibility requirements for cultural venues\n, • Knowledge of sustainable venue operations and Theatre Green Book principles\n, • Strong written communication skills\nAbout MAC We are committed to creating an inclusive environment where individuals of all backgrounds, identities and abilities feel valued, respected and empowered. We ensure our recruitment processes are fair and open to all, and our people reflect the communities we serve.How to Apply Apply via our Hireful application system, answering all questions. We encourage you to complete your application without AI tools — no generative AI can create the personal touch you can bring.Deadline: 11:59pm Sunday 6 September (we may close early if we receive a high volume of applications)Short-listing: By end of day Thursday 10 SeptemberInterviews: Monday 14 September REF-230012

About The RoleWe are actively building diverse teams and welcome applications from everyone.Role: Principal GRC ConsultantLocation: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)Contract Type: PermanentSalary Package: Competitive plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a yearHours: 9.00 am – 5.30 pm Monday – FridayInterview Process: 2-stage processWhy SCC?An inclusive workplaceExcellent package: solid basic and company benefitsHybrid working & core hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose:SCC is building a serious GRC consulting capability not a bolt-on, but a practice designed to last. We want someone who can shape it from the inside: influence how we work, who we hire, and what we stand for in the market. The challenge is real. Clients are navigating rapidly evolving regulatory environments, boards that need cyber risk explained in business terms, and a threat landscape that AI is making harder to predict. Frameworks and controls matter but what clients actually need is someone who can think clearly under complexity and lead others to better decisions. This is a principal-level role in the truest sense. The work is advisory, often ambiguous, and always consequential. You will lead GRC engagements with clients across sectors — from initial scoping through to board-ready outputs. That means running risk assessments and maturity reviews, designing governance frameworks and control environments, supporting compliance programmes, and translating regulatory complexity into practical roadmaps. You will also work alongside SCC's sales and architecture teams to shape opportunities and strengthen proposals. Over time, you will help define the practice itself: its methods, its talent, and how it grows. The day-to-day will move between board-level risk discussions and detailed control planning. You need to be equally comfortable in both. Key responsibilities:1. Help define and shape SCC’s GRC go-to-market strategy, including future service offerings, client propositions and delivery approach 2. Lead GRC consulting engagements for clients across a range of sectors, ensuring high-quality outcomes and practical recommendations 3. Act as a subject matter expert across recognised frameworks and standards such as ISO 27001, NIST, NCSC CAF and Defence Cyber Certification requirements 4. Design and implement governance frameworks, policies, processes and controls that help clients manage cyber risk effectively 5. Lead cyber risk assessments, maturity reviews and gap analyses, translating findings into clear improvement plans and business-aligned roadmaps 6. Support compliance programmes, audit readiness activity and certification preparation for clients 7. Provide expert input into bids, proposals, client presentations and solution design 8. Help define the future growth and hiring strategy for the GRC capability, including mentoring and supporting future consultants 9. Engage confidently with senior stakeholders, explaining cyber risk and compliance issues clearly, with relevance and actionable Skills and experience:1. Strong experience in Governance, Risk and Compliance, ideally within cyber security, information security or technology risk 2. Good working knowledge of recognised frameworks and standards such as ISO 27001, NIST, NCSC CAF, Cyber Essentials and related assurance or certification schemes 3. Experience leading risk assessments, control reviews, audit preparation, compliance programmes or security maturity assessments 4. Ability to advise senior stakeholders and translate technical or regulatory requirements into practical business actions 5. Previous consulting, advisory or client-facing delivery experience would be highly beneficial 6. Strong written and verbal communication skills, including the ability to produce clear reports, recommendations and executive-level briefings 7. Confidence working at both strategic and practical levels, from board-level risk discussions through to detailed control improvement planning 8. To have already achieved SC (Security Clearance) or willingness to undergo the process for SC Clearance. 9. Ideally hold or be working towards recognised Information Security qualifications (e.g., CISSP (Certified Information Systems Security Professional), CISM, ISO 27001 Lead Implementer, CISSP ISSAP), NCSC Practitioner. About YouAbout UsSCC is Europe's largest privately-owned IT business, based out of the new 7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.We are an equal opportunities employerSCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.Diversity & Inclusion at SCC - Sustainability at SCC - Life at SCC - LocationBirmingham - CV2All DepartmentsNot SpecifiedAll Departments is a required fieldAdvertising SalaryNot SpecifiedContract TypePermanentJob FunctionPlease Select

Service Delivery Manager | Networking & IT Services \n \n £50,000 - £60,000 + Bonus | Hybrid \n \n West Midlands, England, United Kingdom \n \n Hybrid Working \n I'm working with a fast-growing IT & Network Services organisation that is looking for an experienced Service Delivery Manager to join their high-performing customer success team. \n This is a fantastic opportunity for someone who enjoys building strong customer relationships, driving service excellence, and acting as a trusted advisor throughout the customer lifecycle. \n \n You'll play a key role in ensuring customers receive an outstanding service experience while working closely with technical, delivery and commercial teams to continuously improve service performance. \n \n As a Service Delivery Manager, you will: \n ✅ Act as the primary point of contact and trusted partner for a portfolio of B2B customers, ensuring an exceptional service experience \n ✅ Lead regular service reviews, manage service improvement plans and proactively resolve escalations, incidents and service issues \n ✅ Build strong customer relationships through regular meetings, performance reporting and strategic reviews \n ✅ Monitor service performance against KPIs, SLAs and customer satisfaction metrics, identifying opportunities for continuous improvement \n ✅ Collaborate with Sales, Delivery and Technical teams to support customer success while identifying opportunities for account growth and added value \n \n We're looking for someone who: \n ✅ Has 3+ years' experience managing B2B customer relationships within an IT Service Provider or Telecoms organisation \n ✅ Has experience supporting the delivery of Network Connectivity (LAN, WAN) or Security solutions \n ✅ Is confident managing customer escalations, service reviews and continuous improvement initiatives \n ✅ Has excellent stakeholder management skills and can build strong, long-term customer relationships \n ✅ Is highly organised, commercially aware and comfortable managing multiple priorities in a fast-paced environment \n ✅ Has experience using CRM and IT Service Management tools such as ServiceNow, Zoho or similar platforms \n \n Why Consider This Opportunity? \n 🚀 Join a growing technology organisation with ambitious expansion plans \n 🤝 Build long-term strategic relationships with key enterprise customers \n 📈 Play a pivotal role in driving customer satisfaction, retention and service improvement \n 💡 Work alongside experienced technical and commercial teams in a collaborative environment \n 🏡 Hybrid working with opportunities for long-term career development \n \n If you're an experienced Service Delivery Manager looking for your next challenge within a growing technology business, I'd love to hear from you. \n \n 📩 Apply now for full details.

About the Role \n The incubement of the position provides end-to-end project leadership for a diverse portfolio of engineered crane products and systems, ranging from complex, multi-year crane installations to shorter-cycle equipment orders. The role ensures the effective integration of engineering, manufacturing, supply chain, installation, and customer stakeholders to achieve project objectives, mitigate risk, drive financial performance, and deliver exceptional customer value throughout the project lifecycle. \n \n Responsibilities \n Project Leadership & Execution: \n\n • Lead projects and engineered orders from order handover through to final acceptance and closeout, for engineered orders, order fulfilment.\n, • Develop and maintain project execution schedules, budgets, and resource requirements including managing and inspection of the work of sub-contractors where required.\n, • Ensure projects are delivered safely, on time, within budget, and in accordance with customer specifications.\n, • Manage multiple concurrent projects of varying size, complexity, duration.\n\n Customer & Stakeholder Management: \n\n • Serve as the primary point of contact for customers throughout project execution.\n, • Coordinate communication between customers and internal stakeholders such as engineering and sales teams.\n, • Manage customer expectations and resolve issues in a timely and professional manner working across the team to expedite issues that might otherwise cause delays (down-payment issues, credit blocks, supply chain issues, production delays, etc).\n\n Commercial & Financial Management: \n\n • Monitor project costs, revenues, cash flow, and profitability with responsibility for improving target margins for project business.\n, • Identify, manage, and negotiate project variations, change orders, and claims.\n, • Ensure compliance with contractual obligations and commercial terms.\n, • Provide accurate project forecasting and financial reporting supporting Ops Team turnover, margin and other relevant KPI reporting.\n, • Provide commercial support to Sales for projects during tender stage including review of Technical RFQ specifics.\n\n Cross-Functional Coordination: \n\n • Coordinate activities across engineering, procurement, manufacturing, logistics, installation, commissioning, and service teams.\n, • Maintain communication with Finance where required to ensure project and order fulfilment progress is smooth and timely.\n, • Ensure timely availability of materials, resources, and technical deliverables.\n, • Facilitate effective collaboration among internal and external stakeholders.\n\n Risk & Issue Management: \n\n • Identify, assess, and mitigate project risks throughout the project lifecycle.\n, • Develop contingency plans to address potential schedule, cost, or technical challenges.\n, • Escalate critical issues as appropriate and drive resolution.\n\n Schedule & Delivery Management: \n\n • Establish project milestones and monitor progress against agreed timelines.\n, • Manage project priorities and resources to meet delivery commitments.\n, • Coordinate site activities, installation, testing, and commissioning as required.\n\n Quality, Safety & Compliance: \n\n • Ensure project execution complies with company policies, quality standards, health and safety requirements/standards and customer requirements.\n, • Promote and support a strong culture of health, safety, and environmental compliance.\n, • Ensure all project activities meet applicable regulatory and industry standards.\n\n Reporting & Governance: \n\n • Provide regular project status updates to customers and management.\n, • Maintain accurate project documentation, records, and performance metrics.\n, • Conduct project reviews, lessons learned sessions, and closeout activities.\n\n Continuous Improvement: \n\n • Identify opportunities to improve project delivery processes, efficiency and cost.\n, • Share best practices across the team (s).\n, • Contribute to the development of project management standards, tools, and methodologies.\n\n \n Qualifications \n\n • Degree or equivalent in engineering or related field\n, • 3 yrs+ experience/knowledge working in/with engineered to order / equipment projects\n, • Strong knowledge of technical crane engineering/lifting and applicable standards and regulations\n, • PRINCE2 or other project management practitioner qualification\n, • NEBOSH/IOSH safety qualification\n\n \n Required Skills \n\n • Strong stakeholder communication and management experience\n, • Sharp financial, commercial and customer-focussed mindset\n, • ‘Can do’ attitude bringing solutions to problems\n, • Ability to think of and implement new ways of working, creating effective working across team (s)\n, • Knowledge of SAP ERP and BOM creation / management\n, • Advanced Excel ability\n, • Strong written and spoken English language\n\n

Property Manager \n As the Property Manager, you will provide leadership to your team and outstanding customer service to your clients, while managing an Office building or portfolio. You are responsible for all aspects of client and tenant satisfaction. As the lead professional, you will also be responsible for preparing budgets and financial reports, managing Tenant Improvements and/or capital improvement projects, and developing your staff. The Property Manager role is based on-site. \n \n \n WHAT YOU’LL BE DOING \n \n 1. Communication and Leadership \n\n • Effectively and regularly communicate with the General Manager and/or Regional Leadership on significant operating issues at the building, including client or tenant concerns.\n\n \n 1. Budgeting and Financial Management \n\n • Assist in the preparation of the annual budget and associated documentation, such as explanatory notes.\n, • Review financial statements and reports for the property, including occupancy rates and lease expiration dates.\n, • Analyze financial statements to project future financial positions and budget requirements.\n, • Prepare and review financial reports for clients on a monthly, quarterly, and annual basis, complying with the requirements in the management services agreement.\n\n \n 1. Property Inspections and Enhancements \n\n • Inspect properties and equipment to assess the extent of service and equipment required.\n, • Recommend, justify, develop, and coordinate projects aimed at enhancing the value of the buildings.\n, • Work with the Engineering and maintenance team to facilitate maintenance, repairs, or renovations. Obtain bids from outside contractors following client and JLL guidelines.\n, • Manage construction projects, such as tenant improvements, restroom renovations, and major repair and maintenance projects. Review construction specifications or plans, seeking advice from relevant stakeholders.\n\n \n 1. Lease Administration and Tenant Relations \n\n • Support the Brokerage Team in the review of lease proposals and lease language.\n, • Manage the lease administration process, from reviewing lease proposals to coordinating tenant construction and preparing lease abstracts.\n, • Maintain an intimate knowledge of lease agreements, ensuring compliance from an accounting and operations standpoint.\n, • Act as the primary or secondary contact for tenants regarding tenant service requests. Proactively meet with tenant representatives on a scheduled basis.\n\n \n 1. Financial Management and Contracting \n\n • Work with Client Accounting Services to manage the accounting process and direct on-site bookkeeping functions and the collection process.\n, • Review account aging reports to assess collection status and outstanding balances. Evaluate current collection policies and procedures.\n, • Submit tenant accounts to attorneys or agencies for collection with client approval. Assist with tenant evictions in compliance with court orders and instructions from specified attorneys and clients.\n, • Prepare adjustments to the tenant billing process, demonstrating a strong understanding of CPI increases, CAM reconciliations, escalations, recoveries, special charges, etc.\n, • Competitively bid and prepare all service contracts to ensure high-quality and cost-effective services. Analyze contract bids, submit bids and recommendations, and execute standard form contract agreements. Act as the primary contact for service contractors and vendors.\n\n \n 1. Team Communication \n\n • Regularly communicate with the property team, providing necessary support and information to this primary tenant contact.\n\n \n ADDITIONAL DUTIES AND RESPONSIBILITIES \n\n • Inspect all properties on a regular basis to ensure that building operations are conducted according to JLL standards and procedures.\n, • Establish, communicate, and manage the tenant move-in/move-out process to minimize disruption to established tenants.\n, • Ensure that appropriate insurance requirements are in place for all properties.\n\n \n WHAT YOU BRING TO THE TABLE \n \n 1. Education/Experience \n\n • Associate or bachelor's degree is required.\n, • A degree in Finance or Accounting is preferred.\n, • An advanced degree is a plus.\n, • 2-4 years of commercial real estate or property management experience, including budget preparation/financial reporting, knowledge of building systems, lease documentation, and administration.\n, • Must obtain the required real estate license within your jurisdiction, such as a salesperson license or property management license.\n\n \n 1. Certifications/Licenses \n\n • Real estate license required within six (6) months of hire date.\n, • LEED AP or GA accreditation is preferred.\n\n \n \n Skills and Abilities \n \n 1. Communication Skills \n\n • Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), business periodicals, professional journals, technical procedures, and government regulations.\n, • Proficiency in producing well-written reports, business correspondence, and procedure manuals.\n, • Effective presentation skills to communicate information to senior level management, clients, tenants, vendors, peers, and the public.\n\n \n 1. Mathematical Skills \n\n • Ability to calculate figures and amounts, such as discounts, interest, commissions, prorations, percentages, and basic rent, parking fees, and late fees.\n, • Proficiency in applying concepts such as fractions, percentages, ratios, and proportions to practical situations.\n, • Ability to analyze, interpret, and explain financial statements and calculate dollar and percentage variances.\n, • Strong financial and accounting acumen, including a clear understanding of cash and accrual accounting procedures.\n\n \n 1. Reasoning Ability \n\n • Strong problem-solving skills, including the ability to define problems, collect data, establish facts, and draw valid conclusions.\n, • Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization.\n, • Ability to interpret various instructions presented in written, oral, diagram, or schedule form.\n, • Strategic thinking skills with a focus on implementation and execution.\n\n \n WHAT’S IN IT FOR YOU \n\n • Join an industry leader and shape the future of commercial real estate.\n, • Deep investment in cutting-edge technology to power your work.\n, • Comprehensive and competitive benefits plan.\n, • A supportive, caring and diverse work environment designed for your growth and well-being.\n, • A platform to make a meaningful impact on the community and the environment through our sustainability initiatives.\n\n

Reporting to the Warehouse Manager & Supply Chain & Operations Director, the FLM is a role model for operational excellence and team engagement, and specifically this role will be about driving improvements across targeted areas of the operation to deliver lasting change. \n \n It will require deep diving into golden path processes to understand the “to-be” and converting the “as-is” to this. This role will sit outside of the current day to day operation and is specifically being recruited to drive improvement and change to make the operation world class. \n \n Key Tasks \n \n Safety and Compliance: \n\n • Champion a safety-first culture, ensuring all team members adhere to health and safety policies and procedures\n, • Conduct regular safety audits, risk assessments, and toolbox talks or equivalent\n, • Investigate incidents and near misses, implementing corrective actions and preventative measures\n, • Ensure compliance with legal and company standards (e.g., manual handling, PPE, equipment use)\n\n \n People Management: \n\n • Lead, coach, and develop a team of warehouse operatives to achieve individual and team goals\n, • Manage daily team briefings, shift handovers, and communication of operational priorities\n, • Monitor attendance, timekeeping, and conduct, escalating issues as appropriate\n, • Support recruitment, onboarding, and training of new team members\n, • Foster a positive working environment that promotes teamwork, respect, and inclusion\n\n \n Operational Excellence: \n\n • Oversee the execution of warehouse tasks including goods-in, picking, packing, dispatch, admin process and inventory control\n, • Manage deployment of resources, space, and equipment to meet operational demands\n, • Identify continuous improvement initiatives to streamline processes and reduce waste\n, • Support change management activities and adoption of new systems or procedures\n, • Monitor and report on key performance indicators (KPIs) such as productivity, accuracy, throughput, and service levels\n, • Use data to identify trends, root causes of issues, and support opportunities for improvement\n, • Drive accountability for performance within the team, recognising achievements and addressing underperformance\n, • Collaborate with other departments (e.g., planning, transport, customer service) to ensure\n, • end-to-end efficiency\n\n \n Who we are looking for: \n \n Essential: \n\n • Proven experience in a warehouse or logistics environment, ideally in a supervisory or team leader role\n, • Strong understanding of warehouse operations and safety standards\n, • Excellent communication and interpersonal skills\n, • Ability to lead by example and motivate others\n, • Comfortable using warehouse management systems (WMS) and performance dashboards\n, • Problem-solving mindset with a focus on continuous improvement\n\n \n Desirable: \n\n • Experience with Lean or Continuous Improvement methodologies\n, • Experience in Microsoft Dynamics 365\n, • Experience in an industrial fastenings or manufacturing environment\n

Motor Complaints Team Manager \n Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues \n Contract: Full-time, Permanent \n \n About Us \n At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly. \n \n The Role \n We're looking for an experienced Motor Complaints Team Manager to lead and develop a high-performing team responsible for delivering fair, timely and customer-focused complaint resolutions. You'll drive operational performance, coach and support your team, and ensure every complaint is managed with empathy, professionalism and in line with FCA regulations and Consumer Duty requirements. \n \n Key Responsibilities \n\n • Lead, coach and develop a team of Complaints colleagues, creating a culture of accountability, continuous improvement and excellent customer outcomes.\n, • Drive team performance against key operational measures, ensuring complaints are resolved within regulatory timescales and quality standards.\n, • Support the investigation and resolution of complex complaints, acting as an escalation point where required.\n, • Use complaint insights and root cause analysis to identify trends, improve processes and enhance the customer experience.\n, • Ensure regulatory compliance, effective risk management and the appropriate support of vulnerable customers.\n, • Collaborate with internal stakeholders and external partners, including the Financial Ombudsman Service where appropriate, to deliver fair customer outcomes.\n\n \n Skills & Attributes \n\n • Proven people leadership experience within Complaints, Customer Operations or a regulated financial services environment.\n, • Strong coaching and performance management skills with the ability to develop and motivate high-performing teams.\n, • Good understanding of FCA regulations, Consumer Duty and complaints handling within financial services.\n, • Strong analytical skills with experience using MI and complaint trends to drive continuous improvement.\n, • Excellent communication, decision-making and stakeholder management skills.\n, • Resilient, organised and customer-focused, with the ability to balance empathy, commercial awareness and regulatory requirements.\n\n \n What's in it for you \n As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include: \n\n • Competitive salary and comprehensive package, contributory pension, and health cash plan.\n, • Opportunity to buy/sell holiday giving you even more control over your work-life balance.\n, • Flexible benefits including private medical insurance and lifestyle discounts.\n, • A culture that values collaboration, development and wellbeing.\n, • Performance-related bonus scheme.\n, • Hybrid working with excellent learning and development opportunities to support your career.\n\n \n Could this be you? \n Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are Positive, Brave and Own It. \n Don't let confidence hold you back. You don't need to meet every requirement—if you have around 75% of the skills and the right attitude, we'd love to hear from you. \n Apply now to join a team that makes a real impact. \n Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers \n \n Your Application Journey \n\n • Call with our Talent Acquisition team\n, • Informal chat with the Hiring Manager\n, • Competency-based interview including a short presentation (90 minutes)\n\n \n We aim to complete the process within 3–4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon. \n \n Equal Opportunities \n We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. \n \n Role: UK Payroll SME \n Location: Birmingham, UK \n Contract: Permanent \n Mode of Working: Hybrid \n \n Are you looking to leverage your skills in Payroll? \n We have a great opportunity for you – UK Payroll SME! \n \n \n Careers at TCS: It means more \n TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. \n \n The Role \n A Payroll lead for a marquee customer of TCS. The role requires solid knowledge on UK Payroll, managing a good customer relationship and being agile working with the distributed team across locations. \n \n Your responsibilities: \n\n • Sound knowledge of statutory compliances of UK payroll\n, • Should know how to calculate Tax, NI, Pensions in UK\n, • Should be familiar with year start/Year end activities of UK payroll\n, • Should have experience in handling voice and email query of client/Customer\n, • Should have end to end experience in processing salary changes and various life cycle of employee pay component.\n\n Your Profile \n Essential skills/knowledge/experience: \n\n • SME or go to person for UK Payroll queries\n, • Should have end-to-end knowledge of Payroll i.e. graduate to employee and joiner to leaver\n, • Knowledge and experience in processing payroll in Workday\n, • Processing various requests in relation to pension, leaves and taxes.\n, • Producing various payroll reports for various stakeholders.\n, • Taking active role in year Start/End activities as well as UAT/UVT as per requirement\n, • Providing training to new joiners in UK Payroll\n, • Auditing cases processed by the team\n, • Guiding the team in resolving various complex queries\n, • Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs\n, • Coordinates services with the human resource information systems, human resource program managers and technology specialists\n, • Decisions are typically related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature\n, • Supervises a group of support associates, coordinates and provides day-to-day oversight to associates\n, • Holds team members accountable for following established policies\n, • Ensure policies and procedures are followed and Zero noncompliance across the engagement\n, • Ensure the Service Levels are met consistently\n, • Ensure data privacy requirements are followed with upmost focus\n, • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures\n, • Should have experience in working with a distributed located team or offshore team\n\n Desirable skills/knowledge/experience: \n\n • Excellent communication skills\n, • Knowledge and experience in working tools such as Word, Excel and Powerpoint\n\n \n Rewards & Benefits (Default) \n TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. \n We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. \n Diversity, Inclusion and Wellbeing \n Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. \n We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. \n As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in. \n If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. \n Next Steps: \n Application Process (optional) \n\n • Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - UKI.recruitment@tcs.com\n, • Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter.\n, • Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.\n, • HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.\n\n \n Beware of Fraudulent offers \n This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity. \n Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. \n Join us and do more of what matters. Apply online now. \n

Location: Walsall \n Job Type: Full-time, Permanent \n Salary: Up to £50,000 per annum (depending on experience) \n Join Our Team \n \n Amans Travel is a well-established and growing passenger transport business providing coach holidays, private hire, school transport, National Express services and tourism-related travel across the UK. \n We are looking for an experienced, hands-on Operations Manager to lead the day-to-day running of our transport operation. This is an excellent opportunity for someone with a strong background in the coach, bus or passenger transport industry who enjoys leading people, solving operational challenges and delivering exceptional customer service. \n This is a senior operational role with responsibility for service delivery, driver performance, fleet utilisation, compliance and operational profitability. The successful candidate will take ownership of operational KPIs and continuously improve punctuality, efficiency, customer service and cost control while leading, motivating and developing a sizeable operational team of over 50 employees, including drivers and support staff. \n Candidates with a PCV Transport Manager CPC qualification and strong experience within a PSV Operator Licence environment will be at a significant advantage. If the successful candidate is expected to act as the nominated Transport Manager, this will be confirmed as part of the appointment. \n \n Key Responsibilities \n Operational Leadership \n\n • Take full responsibility for the day-to-day operational management of the business.\n, • Ensure the safe, efficient and profitable delivery of all transport services.\n, • Plan and allocate drivers, vehicles and operational resources to meet customer and business requirements.\n, • Prepare driver rotas, vehicle schedules and resource plans to maximise fleet utilisation.\n, • Take ownership of the day-to-day delivery and performance of National Express services alongside coach holidays, private hire, school transport, tours and transfers.\n, • Monitor operational performance, vehicle and driver utilisation, overtime, dead mileage, subcontracting and other operating costs to maximise efficiency and profitability.\n, • Proactively manage service disruption including breakdowns, accidents, delays, cancellations and emergency situations, arranging replacement vehicles or subcontractors where required.\n, • Work closely with the Sales Team to ensure commercial commitments can be delivered with available operational resources.\n, • Build and maintain strong relationships with customers, suppliers, local authorities and external stakeholders.\n\n \n People Leadership \n Lead, motivate and develop a sizeable operational team, ideally with experience managing 40-50+ employees, creating a positive, inclusive and high-performing working environment. \n\n • Manage driver performance through coaching, mentoring and regular performance reviews.\n, • Support recruitment, induction, training and ongoing development of operational staff.\n, • Manage attendance, absence, disciplinary and grievance procedures fairly and professionally.\n, • Promote employee engagement, teamwork and a culture of continuous improvement.\n, • Work closely with the Training Team to ensure all employees remain competent, compliant and fully trained.\n\n Compliance & Safety \n\n • Promote a culture where safety is always the highest priority.\n, • Ensure full compliance with Operator Licence requirements, drivers' hours regulations, tachograph legislation, Road Traffic Act requirements and all relevant transport legislation.\n, • Monitor compliance with Health & Safety policies and company procedures.\n, • Ensure vehicles, drivers and operations consistently meet regulatory and company standards.\n, • Maintain clear operational accountability for a safe working environment, ensuring risks are identified, acted upon and consistently managed.\n\n Customer Service & Commercial Performance \n\n • Deliver outstanding customer service by ensuring reliable, punctual and professional operations.\n, • Handle customer enquiries, complaints and operational issues quickly and professionally.\n, • Take ownership of operational cost control, including overtime, dead mileage, subcontractor expenditure, productivity and resource utilisation, with a clear focus on improving profitability.\n, • Identify opportunities to improve operational processes, customer satisfaction and business performance.\n, • Own and report against agreed operational KPIs, identifying underperformance and implementing timely corrective action.\n\n Operational Performance & KPIs \n\n • Achieve agreed targets for service punctuality and reliability.\n, • Minimise lost mileage, service failures and preventable cancellations.\n, • Control driver overtime, agency/subcontractor expenditure and other operational costs.\n, • Improve vehicle and driver utilisation while reducing unnecessary dead mileage.\n, • Monitor driver availability, absence and retention.\n, • Ensure National Express and other contracted services consistently achieve required contractual KPIs and SLAs.\n, • Produce regular operational performance reports for the Directors.\n, • Investigate recurring operational failures and implement corrective actions.\n, • Work with the commercial team to ensure work is priced and accepted with a clear understanding of operational capacity and cost.\n\n \n Essential Skills & Experience \n Applicants should have: \n\n • Proven Operations Management experience within the coach, bus, passenger transport or travel industry.\n, • Experience managing a sizeable operational team, ideally 40-50+ employees, including drivers and operational staff.\n, • Experience planning and scheduling PCV drivers and passenger-carrying vehicles.\n, • Strong knowledge of fleet utilisation, operational planning and transport logistics.\n, • Excellent leadership, coaching and people management skills.\n, • Experience managing performance, attendance and employee relations.\n, • Strong organisational, planning and problem-solving abilities.\n, • Excellent communication and stakeholder management skills.\n, • Strong commercial awareness with experience managing operational budgets, controlling costs and improving operational profitability.\n, • Good IT skills, including Microsoft Office and transport management systems.\n, • The ability to remain calm under pressure while managing multiple priorities.\n\n \n Desirable Qualifications & Experience \n\n • PCV Transport Manager CPC qualification (strongly preferred).\n, • Experience managing a PSV Operator Licence.\n, • Knowledge of drivers' hours regulations, tachograph compliance, Road Traffic Act requirements and passenger transport legislation.\n, • Experience working within National Express or other scheduled/high-frequency contracted services, coach holidays, private hire, school transport or tourism operations.\n, • Experience using transport management or scheduling software.\n\n \n The Ideal Candidate \n You will be a confident and approachable leader with a proven track record in passenger transport operations. \n You will thrive in a fast-paced environment, balancing customer service and compliance with clear accountability for operational efficiency, service performance, cost control and profitability while developing and supporting your team. \n You will be organised, resilient and decisive, with the ability to build strong relationships across all areas of the business and drive continuous improvement. \n \n What We Offer \n\n • Competitive salary of up to £50,000 per annum, depending on experience.\n, • Free on-site parking.\n, • Company pension scheme (NEST).\n, • Professional development and training opportunities.\n, • Career progression within a growing business.\n, • Supportive, collaborative and inclusive working environment.\n\n \n Equality, Diversity & Inclusion \n Amans Travel is proud to be an equal opportunities employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of age, disability, race, religion, sex or sexual orientation. \n \n Apply Today \n If you have the experience, leadership skills and passion to lead a busy passenger transport operation, we'd love to hear from you. \n Applications from candidates currently working within coach operators, bus companies, National Express operators, private hire coach businesses or other PSV/PCV passenger transport organisations are particularly encouraged. \n\n • Please note that this vacancy may close early if sufficient applications are received, so early applications are encouraged.\n

Are you an experienced Facilities Management Operations Director / Senior Operations Manager looking for a role where you can genuinely influence the direction and growth of a business? \n \n We are currently supporting a rapidly growing FM provider in the appointment of a National Operations Director – Soft Services. This is a high-profile senior leadership position with responsibility for operational performance, service quality, client relationships and commercial delivery across a significant national portfolio. \n \n Based from Birmingham, with regular national travel, this role will suit an ambitious operational leader who thrives in a fast-paced environment and is comfortable managing both people and performance across a geographically dispersed operation. \n \n The Opportunity \n \n You will play a key role in shaping and delivering the operational strategy across two established areas of the business: \n \n\n • Soft Facilities Management, including communal cleaning and security services across a demanding 24/7 national portfolio.\n, • Seasonal Turnaround Services, delivering large-scale deep cleaning and housekeeping operations within the student accommodation and university sectors.\n\n \n You will work closely with senior leadership to drive operational excellence, improve service standards, develop client relationships and deliver against ambitious commercial and operational targets. \n \n This is a particularly exciting opportunity for someone who enjoys being close to the operation. While the role carries significant strategic responsibility, you will be expected to maintain a strong presence across the business and spend time with teams and clients on-site. \n \n Key Responsibilities \n \n\n • Lead and develop a national operational team, including 5 SFM Operations Managers and 3 Regional Managers.\n, • Drive operational performance against key KPIs, including profitability, customer satisfaction, productivity and service quality.\n, • Develop and implement operational strategy alongside the senior leadership team.\n, • Build strong, long-term relationships with key client stakeholders.\n, • Lead regular operational performance reviews and ensure appropriate actions are delivered.\n, • Oversee recruitment, retention, workforce management and operational compliance.\n, • Ensure high standards of client service and effectively manage complaints and escalations.\n, • Oversee supplier performance and operational expenditure.\n, • Produce and present monthly contract and operational reports.\n, • Support the successful planning and delivery of significant seasonal peak periods.\n, • Ensure operational and HR processes are consistently implemented across the business.\n, • Take ownership of operational challenges and provide decisive, commercially focused solutions.\n\n \n What We're Looking For \n \n We are looking for a high-energy, ambitious and commercially aware FM professional who can demonstrate: \n \n\n • At least 5 years' experience in facilities services operational management.\n, • Strong experience managing large, geographically dispersed teams.\n, • A proven track record within soft services / cleaning / FM operations.\n, • Strong commercial awareness, with the ability to manage profitability and operational performance.\n, • Excellent client-facing and stakeholder management skills.\n, • The confidence to operate at senior leadership level.\n, • The ability to remain calm and effective in high-pressure, time-sensitive environments.\n, • A genuine hands-on approach to leadership, with a willingness to spend significant time with operational teams and clients.\n, • A proactive, can-do approach, with the determination to identify problems, take ownership and see solutions through.\n, • A willingness to challenge the status quo and work towards ambitious growth targets.\n, • Flexibility to work extended hours and weekends when required during peak operational periods.\n\n \n What's On Offer? \n \n\n • £70,000–£75,000 basic salary, dependent on experience.\n, • 20% commission scheme.\n, • Travel expenses covered as required.\n, • Senior leadership exposure and the opportunity to influence business strategy.\n, • A genuinely national role with significant operational responsibility.\n, • The opportunity to join a fast-growing FM business at an exciting stage of its development.\n\n \n Why This Role? \n \n This isn't a role for someone looking to simply maintain the status quo. \n \n It's an opportunity for an ambitious FM operations leader to take ownership of a significant national operation, influence strategy at senior level, develop high-performing teams and play a key role in the continued growth of a successful business. \n \n If you're an experienced Soft Services / FM Operations professional ready for your next senior leadership challenge, we'd like to hear from you.

Programme Advisory & Capital Excellence Manager \n Base Location: We would look at London, Manchester, Birmingham and Leeds plus network of 20 offices nationally. \n \n Who we are \n KPMG is one of the world's leading consultancies, supporting the UK across periods of crisis and growth. Our Major Projects Advisory (MPA) practice operates within KPMG’s Customer, Operations, and Infrastructure (CO&I) service line. We deliver high impact outcomes for clients across the UK and beyond, with a focus on infrastructure. \n \n Our Programme Advisory and Capital Excellence (PACE) team sits within MPA and brings together cross-sector experts in complex project and programme delivery, strategic portfolio management and capital delivery transformation. We support clients to transform delivery capability, drive change and unlock long-term value. As a recognised market leader, we are proud to partner with an impressive client base across both private and public sectors, delivering lasting results in several market sectors, namely: \n \n · Energy \n · Water \n · Oil and Gas \n · Defence \n · Government \n · Healthcare \n · Transport \n · Financial Services \n · Retail \n \n Why join us? \n · Work on a wide range of high-profile, complex infrastructure projects across multiple sectors. \n · Collaborate with senior stakeholders shaping capital delivery strategies for major national programmes. · Help leading organisations optimise their investments for value and efficiency. \n · Join a growing team with access to diverse, challenging opportunities. \n · Learn in a supportive, high performing, cross-functional team environment. \n · Accelerate development through hands-on delivery and access to a structured learning programme. \n · Work with experts across a broad range of disciplines and sectors. \n · Be part of a diverse, inclusive and collaborative culture that values excellence and integrity. \n \n How you will contribute \n · Manage the delivery of client facing workstreams, leading teams in the design and delivery of solutions that are end user focused. \n · Produce high quality outputs with attention to detail and execution. \n · Support engagement managers on financial and delivery aspects of engagements. \n · Collaborate across KPMG’s broader service lines to design integrated, client tailored solutions. \n · Operate within internal governance frameworks to ensure compliance and quality assurance. \n · Monitor emerging trends and industry developments, using insights to shape practical recommendations and contribute to thought leadership, \n · Lead elements of bids, proposals and wider business development activities. \n · Act as a role model for an inclusive, collaborative culture aligned with KPMG’s values. \n \n Key experience required \n · Hands-on experience delivering complex infrastructure projects or programmes, either in consulting or industry. \n · Strong track record in project-based delivery, leading teams across sectors such as energy, water, transport, defence, healthcare, government, financial services, or retail. \n · Strong understanding and practical application of project, programme and portfolio management (P3M) principles. \n · Evidence of high performance and career progression. \n · Strong problem-solving and analytical skills, with the ability to work under pressure and deliver to tight deadlines. \n · Confident communicator, able to build trusted relationships with senior stakeholders. \n · Proficiency with key project tools (e.g. MS Project, PowerPoint, Excel, Teams, Oracle, P6, PowerBI) and knowledge of other proprietary technologies welcome \n \n What will set you apart \n · Professional certifications (APM PMQ/PPQ; MoP; MSP; PRINCE2 etc.) \n · Experience in: \n o Digital transformation and technology adoption, including AI \n o Capital planning or capital portfolio management \n o Process and value stream efficiency and optimisation \n o Organisational readiness and effectiveness \n \n Our locations \n Our core hubs for this role: \n · London - Canary Wharf \n · Manchester \n · Birmingham \n · Leeds With 20 sites across the UK, we blend office work, client site and working from home, with flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. \n \n To discuss this or wider Deal Advisory roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG. \n

\n Capital Delivery Director, North West & Central\n IRC2362180 Who We Are\n At Network Rail, we're part of a large family serving millions of passengers and freight users throughout the UK every day. Our service impacts millions of people and we strive to become more efficient as we enhance, maintain and operate our network. Now is a fantastic time and join our team in Wales and Western region as we finalise the reforms to our maintenance organisation which will deliver: \n \n • A safer and more reliable and punctual service for passengers and employees - quicker fault fixes by more agile multi-disciplined response teams.\n, • Individual rostering - enabling us to send the right number or people to fix a fault.\n, • Multi-skilling - investing in the knowledge and skills of our people so they are better equipped to fix the most common faults themselves.\n, • Accelerated and improved technology deployment - we have a raft of labour and life-saving technology ready to be rolled out.\n \n Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When your part of our team, you matter to us and you matter to millions. Watch our video to find out more! \n About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We look for opportunities to offer great opportunities to learn and grow through personal and professional development. And, if you make the grade then you can look forward to a rewarding and fulfilling career with a company that joined the top 50 in the Glassdoor's 2021 Best Places to Work. \n The North West & Central (NW&C) region is the 'Backbone of Britain' - the economic spine linking our main cities. Our infrastructure runs from London Euston and Marylebone in the South through Chiltern and West Midlands regions, the North West of England and Cumbria before joining with Scotland in Gretna. We are home to the West Coast Mainline, the busiest mixed-use railway in Europe, serving in London, Birmingham, Manchester, Liverpool, Edinburgh and Glasgow. We have 8,000 employees. Our mission is to provide and operate safe, efficient, and reliable infrastructure for our passengers and freight users, to enable economic growth and social value. \n We're looking for an experienced Capital Delivery Director to lead the capital delivery for the North West and Central (NW&C) region. Reporting to the NW&C Managing Director, you'll set the strategic direction for the region's capital delivery portfolio, ensuring every project is delivered safely, efficiently and to the highest standards of quality, value and customer service. \n This is a permanent, full-time, highly visible leadership role requiring strong presence across the region. The role can be based in either in Birmingham, Manchester or London and will involve extensive travel across the North West and Central area to engage with teams, stakeholders and delivery partners. \n Your Main Responsibilities will be to \n \n • Develop, define and lead the region's capital delivery and minor renewals delivery strategy, with full responsibility for the regional capital delivery budget and performance against agreed targets.\n, • Implement the efficient and effective strategy for the delivery of the regional work-bank to client and stakeholder requirements, whilst providing exceptional customer service providing the Managing Director Region with relevant assurance on capital delivery.\n, • Direct activities and take full responsibility for meeting efficiency targets and commercial objectives, whilst maintaining high levels of confidence in schedule adherence on all projects/programmes.\n, • Lead the relationship and interfaces with Network Rail (NR) Network delivering on all governance and assurance activities at a local level to support NR's strategic objectives and responsibilities to all internal and external stakeholders.\n, • Establish and continuously improve partnerships with the supply chain to develop commercially mutually beneficial delivery models.\n, • Develop and improve relationships with key stakeholders and suppliers throughout the region.\n, • Lead and direct the development of innovation and best practice throughout the capital delivery organisation, sharing with other regions and functions, as appropriate.\n, • Contribute to regional integrated planning, giving consideration that considers cross-asset programme and region requirements.\n, • Direct the project/programme teams, monitoring adequate resources available to deliver a flexible, competent skilled and effective workforce at all times, providing resources to other regions on a consultancy basis, as required.\n, • Lead the management of safety, in line with corporate management systems in the delivery of projects/programmes and accountable for assurance activity on all projects/programmes in line with corporate governance, processes and systems.\n, • Direct the timely assignment of, and thereafter, discharge of, Construction Design Management (CDM) duties for all projects/programmes.\n \n Closing date: 19th August 2026. This vacancy is also being advertised externally. \n We want to ensure everyone has an equal opportunity. Therefore, s hould you require any reasonable adjustments/modifications, please do let us know by contactingNicole Denton, Resourcing Business Partner Support. Your experience and skills\n \n • Full chartered membership of relevant professional body (e.g. APM, RICS) with demonstrable relevant post qualification experience\n, • Educated to degree level or relevant equivalent experience\n, • Proven strong leadership skills including demonstrable safety leadership, with the vision and ability to establish cross-functional relationships and drive cultural/organisational change\n, • Demonstrable broad and extensive experience in the successful management of a range of programmes including large complex projects in the construction and/or rail industries.\n, • Demonstrable previous experience of successful leadership of a large, multi-disciplinary P&L business\n, • Proven strong commercial focus and sound business acumen\n, • Comprehensive experience and skills in leading a customer service orientated organisation/business\n, • Exceptional interpersonal skills, possessing the ability to interact and maintain credibility with people at all levels within the business and industry stakeholders\n, • Comprehensive knowledge of the principles of Health and Safety, in particularly CDM regulations\n, • Knowledge of/experience in the UK railway industry\n Key Information\n Number of Positions: \n 1 \n Contract Type: \n Permanent \n Hours: \n Full Time \n Location: \n #J-18808-Ljbffr

Food & Beverage Assistant Manager \n Solihull, West Midlands \n £30,000 - £32,000 per annum + Benefits \n Full-Time | Permanent \n An exciting opportunity has arisen for an experienced and passionate Food & Beverage Assistant Manager to join a prestigious golf club in Solihull during a significant period of growth and transformation. \n Our client is bringing together its bar, restaurant and catering operations under one unified Food & Beverage team, creating a unique opportunity for an ambitious hospitality professional to play a key role in shaping the future of the department. \n This is an ideal position for a hands-on hospitality leader who enjoys delivering exceptional customer experiences, developing teams, and working across a varied operation that includes member dining, golf events, functions and large-scale external events. \n \n The Role \n As Food & Beverage Assistant Manager, you will support the day-to-day management of the club's hospitality operations, ensuring consistently high standards of service across restaurant, bar and event functions. \n Initially, the role will focus heavily on restaurant and catering operations while the integration of departments is completed, before evolving into a broader Food & Beverage management position. \n \n Key Responsibilities \n\n • Support the delivery of golf, member and external events\n, • Lead lunch and evening restaurant service operations\n, • Assist with the management of clubhouse bar operations\n, • Maintain exceptional customer service standards across all areas\n, • Support stock control, ordering and cellar management\n, • Assist with staff training, development and performance management\n, • Coordinate rotas and staffing requirements\n, • Work closely with the Head Chef to ensure smooth service delivery\n, • Support functions and events, including banqueting for up to 200 guests\n, • Promote a positive team culture during an exciting period of change\n, • Lead by example with a proactive, hands-on approach\n\n \n About You \n We are keen to hear from hospitality professionals who have previous supervisory or management experience within food and beverage operations. \n Skills & Experience Required \n\n • Previous Food & Beverage supervisory or management experience\n, • Strong background in restaurant, bar and events operations\n, • Experience managing busy service periods\n, • Good knowledge of wines, spirits and beverage service\n, • Excellent leadership and communication skills\n, • Strong organisational and planning abilities\n, • Passion for staff development and training\n, • A flexible, hands-on approach to hospitality\n, • Commitment to delivering outstanding customer experiences\n\n \n \n What's On Offer \n\n • Competitive salary of £30,000 - £32,000\n, • Company pension scheme\n, • Staff meals provided\n, • Free onsite parking\n, • Sick pay\n, • Ongoing training and development\n, • Career progression opportunities\n, • Supportive and collaborative working environment\n, • Opportunity to make a genuine impact within a growing operation\n\n This is an excellent opportunity for an ambitious hospitality professional looking to take the next step in their career and become part of a forward-thinking Food & Beverage team. \n Apply today to find out more about this exciting opportunity. \n

Job Title: Advanced Practitioner \n Grade/Salary: Band H, SCP 38-43 (£49,282 - £54,495 per annum) \n Contract Type: Permanent, Full-time \n Working Pattern: Monday – Sunday (Rota), 37 hours, includes unsociable hours \n Location: Various across Sandwell \n Closing Date: 23/08/2026 \n \n \n \n Sandwell Council’s Adult Social Care Division is seeking an experienced and enthusiastic Advanced Practitioner to join its Hospital and Intermediate Care team on a permanent, full-time basis. Location is varied across three locations within Sandwell, based on the requirements of the role. The organisation is operating to a hybrid working model. \n \n \n As Advanced Practitioner, you will play a key role in supporting the delivery of high-quality adult social care services that promote wellbeing, independence and positive outcomes for local people. Working alongside the Team Manager, you will help lead and manage an operational service area, ensuring statutory responsibilities, professional standards and performance expectations are met. \n \n \n You will support the development of effective partnerships, oversee day-to-day service delivery, manage resources efficiently and provide supervision and guidance to staff. The role requires a strong understanding of adult social care legislation, safeguarding principles and outcome-focused practice, ensuring residents receive the right support at the right time to maintain their independence and wellbeing. \n \n \n \n About the role \n\n • Lead, manage and develop a multidisciplinary team, providing supervision, appraisals, training and professional support to achieve high performance.\n, • Oversee the day-to-day operation of the service area, ensuring effective service delivery, quality standards and statutory compliance.\n, • Promote a customer-focused approach that delivers positive outcomes for vulnerable adults, carers and local communities.\n, • Ensure services are delivered in line with relevant legislation, safeguarding requirements, equality principles and best practice.\n, • Manage allocated budgets and resources effectively, including care package expenditure, staffing budgets and service performance targets.\n, • Monitor, evaluate and improve service performance, implementing recovery plans and service improvements where required.\n, • Lead recruitment, workforce planning and the management of employee relations matters, including attendance, capability and disciplinary processes.\n, • Build and maintain effective partnerships with internal teams, health partners, providers and other stakeholders to deliver integrated services.\n, • Drive service development, innovation and change initiatives, supporting the implementation of local and national priorities.\n, • Deputise for the Team Manager as required, providing operational leadership, decision-making and oversight of complex cases and service activities.\n\n \n \n \n About you \n\n • Social Work Qualification (DipSw, Social Work Degree or equivalent).\n, • Proven post Social Work qualification practice experience and experience within a relevant Adult Social Care setting.\n, • Demonstratable experience or involvement of managing complex budgets.\n, • Experience of partnership working within a relevant setting.\n, • Experience of working to improve performance.\n, • Proven experience of supervising staff and or students.\n, • Completion of safeguarding adults training.\n, • Knowledge and understanding of customer care practices.\n, • Knowledge of the principles of sound financial management and budgetary processes and controls.\n, • Knowledge of relevant legislation and guidance.\n, • Knowledge of safeguarding practice and procedures.\n, • Knowledge and understanding of the importance of performance management and the use of management information systems in operational management.\n, • Project management skills.\n, • The ability to carry out case file audits.\n\n \n \n \n Why Sandwell Council? \n At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough. \n To find out more, please visit our careers page: We Are Sandwell – We Are Sandwell \n \n \n \n How to apply \n To be considered for this role, please submit a CV and supporting statement to Imran_butt@sandwell.gov.uk \n \n \n \n Click here to find out more about our One Team Framework: Values and Behaviours \n We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible. \n If you are an internal candidate and currently at risk, please let the recruiting manager know. \n We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council. \n We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role. \n If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at EDI_Team@sandwell.gov.uk. \n If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV. \n If you have a disability and require assistance in submitting your CV, please contact Imran_butt@sandwell.gov.uk

Clinical Unit Manager- \n Pebble Mill Care Home, 2 Mill Pool Way, Birmingham B5 7EG. \n CQC rating: Good \n Carehome.co.uk rating: 9.6/10 \n Salary: £19.63 - £24.46 per hour depending on experience \n *welcome bonus \n Permanent 36 hours per week , 8am-8pm shifts in the home. \n \n \n We make health happen \n Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. \n \n You’ll help us make health happen by: \n\n • Whether you’re taking charge of a unit or a floor, you’ll promote our resident’s independence, choice and dignity by ensuring that the team provide the highest standards of care at all times\n, • With the help of your team, you’ll assess each resident’s wellbeing – making sure their physical, emotional and social needs are met – always maintaining accurate records\n, • Delivering clinical guidance to your team, you’ll lead by example; motivating and mentoring the team to ensure the safe, smooth and efficient running of the care home\n, • You’ll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community\n, • Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home’s profile in the local area and beyond\n\n \n Key Skills / Qualifications needed for this role: \n\n • A Registered Nurse with a valid NMC pin and a genuine commitment to adhering to the NMC Codes of Conduct and expanding your professional development\n, • You’re passionate about caring for the elderly and infirm (change as necessary) and have a flair for helping people maintain their independence, choice and dignity\n, • An effective communicator who’s able to build strong and honest relationships with residents and their families\n, • Someone who’s ready to use their clinical experience to lead, motivate and mentor a team – who’s able to delegate effectively and promote excellent customer service and relationships.\n, • A respectful and compassionate team player with the belief in giving your personal best.\n\n \n Benefits \n Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. \n Joining Bupa in this role you will receive the following benefits and more: \n\n • My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support\n, • Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350\n, • Wagestream - Have early access to up to 40% of your earned wages within minutes\n, • 28 days holiday\n, • We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.\n, • Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!\n, • Free meal on every shift\n, • Interest-free annual travel loan to enable the purchase of public transport annual season tickets\n, • We offer a range of Bupa pension plans – find out more on our career site\n, • Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site\n, • Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health\n, • Access to discounts at a wide variety of gyms and fitness facilities across the UK\n\n \n Why Bupa? \n We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. \n \n We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. \n \n Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. \n and NI. \n *Your starter bonus will be paid to you in the next available pay run once you have completed four weeks’ service and will be subject to deductions for tax and NI.

Position: Fleet Manager \n Location: Halesowen \n Salary: £50,000 per annum \n Working Hours: Monday to Friday, 9:00am – 5:00pm \n \n We are recruiting for a Fleet Procurement Manager to support a leading provider of fleet management solutions, delivering exceptional service and innovative vehicle management programmes to businesses across the UK. As we continue to grow, we are looking for an experienced and commercially focused Fleet Procurement Manager to join our team. \n This is an exciting opportunity for an ambitious procurement professional to take ownership of our supplier network, develop strategic partnerships and ensure we continue to deliver outstanding value and service to our customers. \n The main objective of the role will be: \n \n Reporting to the senior management team, you will be responsible for managing and developing procurement strategy across all fleet-related services. You will negotiate commercial agreements, build strong supplier relationships and continually review the market to ensure the business remains competitive. \n Working closely with the Sales, Operations and Leadership teams, you will play a key role in supporting business growth by securing high-quality services at competitive commercial rates while maintaining excellent supplier performance. \n Key Responsibilities \n · Develop and implement procurement strategies across all fleet management services. \n · Manage and strengthen relationships with manufacturers, leasing companies and service providers. \n · Negotiate supplier contracts, pricing structures and service level agreements. \n · Lead commercial negotiations to secure the best value for the business and its customers. \n · Monitor supplier performance through KPIs, service reviews and regular performance meetings. \n · Identify new suppliers and emerging technologies to enhance our service offering. \n · Benchmark products, services and pricing to ensure market competitiveness. \n · Manage procurement across: \n o Vehicle supply \n o Accident management \n o Breakdown and roadside assistance \n o Vehicle rental \n o Fuel card programmes \n o Vehicle glass services \n o Telematics and vehicle tracking \n o Maintenance and repair providers \n o Fleet funding and finance solutions \n · Analyse market trends and identify opportunities for cost savings and service improvements. \n · Work closely with the Sales and Operations teams to develop customer solutions and support business development. \n · Produce procurement reports, supplier analysis and commercial recommendations for senior management. \n · Ensure supplier compliance with contractual, operational and quality standards. \n · Continuously review procurement processes and identify opportunities to improve efficiency. \n About You \n We are looking for someone who brings both strong commercial awareness and excellent relationship-building skills. \n You will have: \n · Significant experience within fleet management, automotive, vehicle leasing or procurement. \n · A proven track record of negotiating commercial contracts and managing supplier relationships. \n · Strong knowledge of fleet services, vehicle supply and associated products. \n · Excellent commercial awareness with the ability to analyse pricing and identify cost-saving opportunities. \n · Outstanding negotiation, communication and influencing skills. \n · Experience of managing multiple supplier relationships simultaneously. \n · Strong analytical and reporting skills. \n · Excellent IT skills, including Microsoft Office and CRM or procurement systems. \n · A proactive, strategic and customer-focused approach. \n This is an opportunity to become a key member of a growing business where your expertise will directly influence supplier strategy, commercial performance and customer satisfaction. \n We offer: \n · Salary up to £50000, depending on experience. \n · Permanent, full-time position. \n · Supportive and collaborative working environment. \n · Opportunity to shape procurement strategy within a growing business. \n · Long-term career development opportunities. \n · The chance to work with a respected and ambitious organisation within the fleet management sector. \n If you are an experienced fleet or automotive procurement professional looking for your next challenge, we'd love to hear from you.

Motor Operations Vehicle Manager \n Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues \n Contract: Full-time, Permanent \n \n About Us \n At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly. \n \n The Role \n We're looking for an experienced Motor Operations Vehicle Manager to lead the operational management of our vehicle assets throughout their lifecycle. You'll drive operational performance, work closely with internal teams and external suppliers, and use data and insight to maximise asset value while ensuring fair customer outcomes and compliance with regulatory requirements. \n \n Key Responsibilities \n\n • Lead the operational management of vehicle assets, ensuring efficient end-of-contract processes and strong commercial performance.\n, • Use data and management information to identify trends, improve performance and support operational decision-making.\n, • Manage relationships with third-party suppliers, monitoring service delivery, governance and performance against agreed SLAs.\n, • Collaborate with teams across Operations, Finance, Risk and Asset Management to deliver effective operational strategies.\n, • Ensure compliance with FCA requirements, Consumer Duty, governance standards and operational controls.\n, • Lead, coach and develop your team, promoting a culture of continuous improvement, accountability and excellent customer outcomes.\n, • Travel will be required to visit auction houses to review performance, operational standards and working practices.\n\n \n Skills & Attributes \n\n • Proven leadership experience within a motor, asset management or regulated financial services environment.\n, • Strong analytical skills with experience using data and MI to drive operational performance and continuous improvement.\n, • Excellent stakeholder and supplier management skills, with the ability to build effective relationships across the business.\n, • Good understanding of vehicle asset management, end-of-contract processes and operational governance.\n, • Strong knowledge of FCA regulations, Consumer Duty and delivering fair customer outcomes.\n, • Organised, commercially minded and resilient, with excellent communication and decision-making skills.\n\n \n What's in it for you \n As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include: \n\n • Competitive salary and comprehensive package, contributory pension, and health cash plan.\n, • Opportunity to buy/sell holiday giving you even more control over your work-life balance.\n, • Flexible benefits including private medical insurance and lifestyle discounts.\n, • A culture that values collaboration, development and wellbeing.\n, • Hybrid working with excellent learning and development opportunities to support your career.\n\n \n Could this be you? \n Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are Positive, Brave and Own It. \n \n Don't let confidence hold you back. You don't need to meet every requirement—if you have around 75% of the skills and the right attitude, we'd love to hear from you. \n \n Apply now to join a team that makes a real impact. \n Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers \n \n Your Application Journey \n\n • Call with our Talent Acquisition team\n, • Informal chat with the Hiring Manager\n, • Competency-based interview including a short presentation (90 minutes)\n\n We aim to complete the process within 3–4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon. \n \n Equal Opportunities \n We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background. \n

Assistant Store Manager | Birmingham \n \n Why Join This Opportunity? \n This isn't just another hospitality role—it's an opportunity to join a people-first business where culture, energy, and personal growth are at the heart of everything they do. Based in Birmingham, you'll be part of a high-performing team within an internationally recognised brand that believes great people create great customer experiences. \n \n The business is built around four core values: \n\n • Positive Attitude\n, • Inclusion\n, • Strong Relationships\n, • Continuous Growth\n\n \n These values shape every interaction, from supporting colleagues and delivering memorable customer experiences to helping individuals reach their full potential. \n From day one, you'll become part of a supportive, fast-paced environment where learning happens through experience. With structured development programmes, clear progression pathways, and a strong culture of internal promotion, you'll have every opportunity to build a rewarding long-term career. In fact, many of the company's senior leaders started their journey in frontline operational roles. \n \n If you enjoy working with people, thrive in a fast-moving environment, and are looking to take the next step in your leadership career, this is a fantastic opportunity. \n The Role \n \n As an Assistant Store Manager, you'll support the Store Manager in the day-to-day running of the Birmingham store, helping to lead and develop the team while ensuring operational excellence and an outstanding customer experience. \n You'll play a key role in driving team engagement, maintaining high operational standards, supporting commercial performance, and creating an environment where both employees and customers enjoy spending time. \n \n Key Responsibilities \n Operational Excellence \n\n • Maintain high standards across health & safety, food hygiene, and operational compliance.\n, • Ensure the store consistently delivers a safe, organised, and efficient environment.\n\n People & Leadership \n\n • Coach, motivate, and develop team members through regular feedback and on-the-job training.\n, • Support the Store Manager in creating a positive, high-performing team culture.\n\n Customer Experience \n\n • Deliver exceptional customer service and lead by example.\n, • Build strong customer relationships that encourage loyalty and repeat visits.\n\n Commercial Performance \n\n • Support sales growth and help achieve key business KPIs.\n, • Contribute to improving profitability through effective operational management.\n\n Leadership \n\n • Inspire the team through positive leadership, accountability, and a people-first approach.\n\n \n About You \n\n • A minimum of 12 months' experience in a supervisory, key holder, shift leader, or similar leadership role.\n, • Experience working within a busy, customer-focused environment.\n, • Strong communication and interpersonal skills.\n, • A passion for developing people and progressing your own management career.\n, • Able to remain organised, proactive, and calm under pressure.\n\n \n What's on Offer? \n\n • A supportive, people-focused culture where your development genuinely matters.\n, • Ongoing leadership training, coaching, and structured career progression.\n, • Excellent opportunities for internal promotion within a growing international business.\n, • A fast-paced, energetic working environment where no two days are the same.\n, • The chance to build a long-term career with a company that invests in its people.\n\n \n If you're an ambitious hospitality leader looking for your next challenge in Birmingham, I'd love to tell you more about this opportunity.

General Manager - Golf \n \n A great opportunity is now available for a General Manager to lead a successful golf businesses in the Sutton Coldfield area of Birmingham. This is a multifaceted golf venue with lots of potential for development in the near future, so this is an exciting time to join my client who offers proven career development paths \n \n Key Duties: \n\n • To be responsible and accountable for the overall management and operations of the golf club\n, • To ensure that financial targets are achieved\n, • To be responsible and accountable for the overall maintenance of centre and equipment\n, • Ensure all staff are displaying, complying and championing the company’s brand values both internally and externally\n, • Ensure an enjoyable experience for all customers visiting the Club\n, • Respond to customer complaints or inquiries.\n\n \n I am searching for a manager with experience in a multi-faceted leisure facility who may have worked within golf. A Club or General Manager with proven experience of implementing sales and marketing strategies and leading a team towards commercial goals. \n \n The successful candidate with hold recognised qualifications in leisure and/or golf and be confident in performance reporting and forecasting. \n \n Reward & Benefits: \n In return you get to work for a great company with like-minded people with a competitive salary and benefits package including: \n • Free access Leisure & Golf for you AND one other. \n • 25 days Holiday plus Bank Holidays. Additional leave with length of service. \n • Discounts on food and beverage and free hot drinks. \n • NEST pension. \n • New Employee ReferralBonus \n • Exceptional achievement award scheme. \n • Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform. \n \n For further information please apply now!

The Opportunity We are looking for an accomplished Service Director to lead and develop our field service and maintenance operation within the CNC Machine Tool sector. This is a senior leadership position requiring a strong combination of service operational leadership, technical engineering credibility and blue-chip customer management. The successful candidate will have significant experience leading geographically dispersed field service and maintenance teams, driving service performance and developing strong, long-term relationships with major customers. You will take overall responsibility for the delivery and performance of the service function, ensuring customers receive a consistently high level of technical support while driving improvements in responsiveness, machine availability, service quality, productivity and customer satisfaction. While this is a leadership rather than a hands-on Service Engineer position, strong technical knowledge is essential. You must be sufficiently technically experienced to challenge and support engineers, Service Managers and technical specialists, understand complex machine issues and communicate credibly with customers when discussing technical problems, root causes and solutions.. Key Responsibilities Lead the development and implementation of the organisation’s service strategy. Oversee day-to-day service delivery operations, ensuring consistency, accessibility, and high standards. Monitor performance using KPIs, quality frameworks, and customer feedback to drive improvement. Lead, motivate, and develop service managers and teams to achieve operational excellence. Manage complex customer issues and ensure effective complaint resolution. Build strong relationships with partners, suppliers, and stakeholders to enhance service outcomes. Identify opportunities for innovation, service redesign, and improved customer experience. Ensure compliance with regulatory, safeguarding, and quality standards. Develop and manage service budgets, ensuring cost-effective and sustainable delivery. Contribute to organisational planning, risk management, and strategic decision-making. The Ideal Candidate Proven senior leadership experience in Machine Tool Industry service delivery or operational management. Strong strategic thinking and ability to translate vision into operational plans. Demonstrated success in leading teams and managing change. Excellent communication, influencing, and stakeholder-management skills. Experience using data, insights, and evaluation to improve services. Strong financial and risk-management capability. Commitment to customer-centred, inclusive, and high-quality service provision. Preferred Background The successful candidate must have a strong technical engineering foundation. This could have been developed through an apprenticeship, engineering qualification or a career progressing from hands-on engineering into service management and senior leadership. We would be particularly interested in candidates who have progressed through roles such as Service Engineer, Senior Engineer, Service Manager, Regional Service Manager, Head of Service or Service Director, and who have retained their technical knowledge as their leadership responsibilities have grown. Why This Role? A senior leadership opportunity with a leading organisation in the Machine Tool sector. The opportunity to lead and develop an experienced team of service and engineering professionals. Significant interaction with major blue-chip customers and senior decision-makers. A technically challenging environment working with sophisticated CNC machine tools and manufacturing technology. The autonomy to drive improvements in service performance, customer experience and operational effectiveness. Interested? Apply with an up-to-date CV outlining your experience with CNC machine tools, 5-axis milling, fault finding, service and maintenance