Customer service team lead jobs in SwanseaCreate job alerts

Salary \n £61,923 \n \n Location \n Swansea, Wales, SA7 9FQ \n \n Job summary \n The Customer Services Performance Delivery lead is a key senior leadership role within Customer Services Group (CSG), responsible for leading and developing CSG's central performance, insight, services and Project control functions. The postholder will work across the whole of Service Delivery to translate insight into action, improving customer outcomes, operational performance, organisational resilience and delivery of strategic priorities. \n \n Passionate about people and public service excellence, the individual will be accountable for establishing a high-performing operational function that brings together workforce planning and resource modelling, business intelligence and analytics, benchmarking, quality and complaints insight, risk integration and project coordination. This role directly supports the HMLR 2026+ Strategy of improving the experience for our customers through embedding a customer resolution focus and improving the quality of all services we provide. \n \n The post holder will provide visible and inclusive leadership across a national team and through the effective use of data, customer insight and operational intelligence, will help ensure CSG delivers consistent, efficient and customer-focused services that support organisational priorities and service standards. \n \n The successful candidate will champion evidence-based decision making, enabling leaders to manage using live performance data rather than hindsight, removing complexity and maximising the use of technology. They will foster a culture of accountability, continuous improvement and operational excellence, ensuring that customer needs, a dedication to a high service quality, customer accessibility and business outcomes remain at the centre of decision making. \n \n Job description \n \n Main duties include; \n\n • Lead and bring together key individuals across Customer Services service line, setting a clear vision, building collective capability and fostering an inclusive, high-performing culture that reflects HMLR's values, leadership expectations and commitment to outstanding customer service.\n, • Lead workforce planning, resource modelling and forecasting activity across CSG, ensuring leaders have the insight required to make effective decisions on deployment, resilience, skills and future service demand.\n, • Build and maintain effective partnerships with the Service Delivery Resource & Planning team, working collaboratively to align planned activities with operational priorities and deliver improved service outcomes.\n, • Lead monitoring and reporting against key performance indicators, critical success factors, business benefits and improvement commitments, ensuring clear ownership, accountability and delivery against agreed outcomes for CSG aligned with Service Delivery Performance Leads reporting requirements.\n, • Work collaboratively with Heads of Service Delivery, senior leaders and corporate partners to translate organisational objectives into measurable performance outcomes, ensuring decisions are informed by evidence, customer insight and operational intelligence to achieve Service Delivery plan objectives.\n, • Develop and embed a single source of truth for CSG performance, bringing together operational, customer, quality, complaints, workforce and risk information to support evidence-based decision making and informed leadership action.\n, • Please see attached job description for full information.\n\n \n Person specification \n \n To be successful in this role you will have: \n\n • The ability to develop and maintain executive-level dashboards and performance, Head of Service, operational and governance reporting that provide a single source of truth and support effective decision-making by operational and senior leaders.\n, • Experience of leading performance reporting, business intelligence, workforce planning, forecasting or operational control functions in a large and complex operational environment, using data and developing dashboards/systems to improve service, customer experience and organisational outcomes.\n, • Experience of analysing operational, Voice of the Customer insight, quality, complaints and workforce data to identify trends, risks, root causes and opportunities, and using insight to inform practical recommendations and service improvement.\n, • Knowledge of quality assurance, complaints insight, root cause analysis and operational risk management, and the ability to integrate these into a coherent performance and assurance framework.\n, • Experience of supporting, influencing and constructively challenging senior leadership teams, building confidence, transparency and accountability in how performance is managed and reported.\n, • Strong organisational and delivery skills, with the resilience to manage competing priorities, complex operational challenges and improvement activity at pace.\n, • Demonstrable people leadership skills, including building capability, coaching others, leading change and influencing beyond direct line management to create a high-performing, evidence-led culture.\n\n \n Technical skills \n \n We'll assess you against these technical skills during the selection process: \n\n • Ability to develop and maintain executive-level dashboards and performance, Head of Service, operational and governance reporting that provide a single source of truth and support effective decision-making by operational and senior leaders\n\n \n Selection process details \n \n This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills. \n \n How to apply; \n Please complete the short application and upload your CV to clearly demonstrate; \n\n • Leadership of performance, business intelligence, workforce planning, forecasting or operational control functions.\n, • Experience operating within large, complex operational environments.\n, • Delivery of service improvement through the use of data, insight and performance reporting.\n, • Experience supporting and influencing senior leaders.\n, • People leadership, including leading teams, coaching colleagues and driving change.\n, • Delivery of operational improvement, transformation or organisational change.\n\n \n Complete the essential technical question which will test (in no more than 250 words), \n\n • Your ability to develop and maintain executive-level dashboards and performance, Head of Service, operational and governance reporting that provide a single source of truth and support effective decision-making by operational and senior leaders\n\n \n Complete the Personal Statement section (in no more than 750 words), describing how you have: \n\n • Led performance reporting, business intelligence, workforce planning, forecasting or operational control activity.\n, • Used operational, customer, quality or workforce insight to identify trends, risks and opportunities.\n, • Integrated performance, assurance, quality, complaints or risk information to support service improvement and informed decision making.\n\n \n Please focus on specific examples, your personal contribution and measurable outcomes. \n In the event of a high number of applications, we may sift on the CV alone as the lead criteria. \n The sift will take place shortly after the closing date. \n \n Interviews are expected to take place in person in the Swansea Office, w/c 14 September 2026. The interview may include a pre-prepared presentation or task, and questions around the key criteria relating to the role. \n \n Feedback will only be provided if you attend an interview or assessment. \n \n Contact point for applicants \n Job contact : \n\n • Name :Gary Elsey\n, • Email :Gary.elsey@landregistry.gov.uk\n\n Recruitment team \n\n • Email :hrresourcingteam2@landregistry.gov.uk\n

Role - Strategic Change Director \n Location - Swansea (hybrid) \n Salary - £90-£110k \n \n The Driver and Vehicle Licensing Agency (DVLA) is seeking an exceptional Strategic Change Director to join its Executive Team. Reporting directly to the Chief Executive, you will be accountable for delivery of the Agency portfolio and change objectives, ensuring programmes, projects and portfolios are prioritised, governed, resourced and successfully delivered in line with DVLA and wider government priorities. \n \n This is a brand-new role within DVLA's Executive Team, created to give strategic change the dedicated leadership it needs as the Agency embarks on its next phase of transformation. You will have real scope to define how the function operates and to build the team, governance and culture around it from the ground up. \n \n The Opportunity \n As Strategic Change Director, you will provide visible leadership across DVLA's transformation and strategic change agenda, acting as the architect of the organisation's change portfolio. You will translate strategic ambition into an integrated, prioritised and sequenced programme of change that improves customer outcomes, colleague experience and organisational resilience. \n \n You will: \n\n • Lead and own DVLA's end-to-end strategic change and transformation portfolio, ensuring activity is prioritised, aligned to strategic objectives and delivers value for money.\n, • Shape and deliver large-scale organisational, operational and service transformation, ensuring change is user-centered, effectively governed and successfully embedded across the Agency.\n, • Lead and develop a diverse, multi-disciplinary workforce, building the leadership, capability and capacity required to deliver DVLA's long-term ambitions.\n, • Foster an inclusive, high-performing culture that promotes accountability, collaboration, continuous improvement and a "One DVLA" approach to transformation and change.\n, • Provide strategic advice and assurance to the Chief Executive, Board and Executive Team on portfolio performance, risks, dependencies, benefits and organisational readiness for change.\n, • Act as a corporate leader of DVLA, contributing to enterprise-wide decision-making and collective accountability for organisational performance and outcomes.\n\n \n Why Join DVLA? \n This is an opportunity to lead transformation at a scale few organisations can offer, and to shape a brand-new role from the outset. As a member of both the Executive Team and the DVLA Board, you will play a central role in shaping the organisation's strategic direction and future ambitions.You will influence services used by millions of people, help define the future direction of a major public body and play a critical role in delivering the next phase of DVLA's evolution. \n \n We are keen to hear from strategic, influential and delivery-focused leaders with a passion for transformation, whatever sector your experience comes from, provided it is at the scale and complexity this role demands. If that’s you, we would welcome your application. \n \n Join us and help shape the future of DVLA. \n \n For any further information, please reach out to James Corcoran or Lauren O’Brien on 020 8253 1806, or via email atDVLA-SCD@global-resourcing.com

Business Development AssistantSwansea | Full-Time | PermanentInterview Date : ASAPTSR Recruitment is delighted to be supporting a leading international organisation with the recruitment of a Business Development Assistant to join its growing team in Swansea.This is an excellent opportunity for a commercially minded and organised individual looking to develop their career within business development, sales and marketing.Working as part of a close-knit team, you will support the wider Business Development function across the EMEA region, helping to develop client relationships, qualify new opportunities, generate demand and support a range of market-facing activity.The RoleAs Business Development Assistant, you will play an important role in supporting the team to achieve its commercial targets and build strong relationships with prospective and existing clients.Your responsibilities will include:Qualifying incoming leads and ensuring opportunities are appropriately allocated.Arranging appointments for Business Development Executives and Managers.Following up with prospects and previous customers to generate new opportunities.Supporting post-event follow-up and gathering feedback from delegates.Creating targeted prospect lists using relevant systems and resources.Producing progress and performance reports.Supporting the promotion of events through appropriate social media channels.Making invitation calls to key contacts and VIPs for specific events.Supporting tactical marketing and promotional activity.Maintaining accurate and up-to-date records across CRM systems.Regularly reviewing and cleansing customer and contact data.Supporting the management of LinkedIn and CRM contact information.Working alongside data teams to profile and identify target accounts.Supporting webinar attendance and meetings generated through trade events.Assisting with tender and procurement activity where required.Supporting invoicing and aged debt processes for relevant accounts.Providing a high level of customer service to existing and prospective clients.Supporting the wider Business Development team with administration and ad-hoc projects.About YouWe are looking for someone who is commercially focused, confident and highly organised, with the ability to build relationships and communicate effectively with customers and colleagues.You will ideally have:Previous experience within a sales, business development or marketing environment.A strong commercial mindset and enthusiasm for achieving targets.Excellent written and verbal communication skills.Confidence speaking with customers and prospects over the telephone.Strong organisational skills and the ability to manage competing priorities.The ability to work towards individual and team KPIs.Excellent interpersonal skills and the confidence to build relationships at all levels.Good IT skills, including Microsoft Office.Experience using LinkedIn and social media for business purposes.A proactive approach with the ability to use initiative and creativity.The ability to work independently while also contributing positively to a close-knit team.A genuine commitment to delivering an excellent customer experience.Flexibility and willingness to travel to events across Europe when required.Desirable SkillsIt would be advantageous if you also have:Fluency in another modern European language.Experience converting or closing qualified leads.Knowledge or interest in the cyber security or technology sector.Experience using Salesforce, Tableau or similar CRM/reporting platforms.Why Consider This Opportunity?This is a fantastic opportunity to join an international, fast-paced organisation where you will have the opportunity to develop your commercial, sales and business development skills within a supportive team environment.The role offers exposure to a broad range of business development activity, including lead generation, account development, events, CRM management, marketing and customer engagement.You will be joining an organisation with a strong mission and international presence, where people, customer service and continuous development are central to its culture.Interested?If you are looking for your next opportunity within Business Development, Sales or Marketing and would like to find out more, TSR Recruitment would be delighted to hear from you :02920 388100TPBN1_UKTJ

Discover Your Next Leadership Opportunity: Store Manager at Heron Foods Location: Morriston, SA6 8AQ Salary: £31,000 per annum plus bonus opportunity Hours: 45hrs per week Why Heron Foods? Heron Foods is one of the UK's fastest-growing discount food retailers, with over 340 stores and ambitious expansion plans. As part of the B&M retail group, we're a company on the move, committed to delivering value to our customers and opportunities to our teams. We're proud to have retained the ethos and spirit of a family-owned business, fostering a collaborative and supportive workplace culture. In fact, we were recognised as one of the UK's ‘Happiest Workplaces' in the WorkL Awards. As a Store Manager, you'll lead by example, inspiring and motivating your team to deliver outstanding results in a fast-paced, community-focused environment. If you thrive in a high-energy setting and are passionate about retail, we'd love to hear from you. What We Offer Our Store Managers: Competitive Salary: £31,000 per annum plus bonus opportunities. Generous Leave: 30 days annual leave with additional leave accrual for long service, plus the option to purchase extra days. Exclusive Discounts: 10% off at both Heron Foods and B&M stores, with double discount weekends throughout the year. Wellbeing Support: Free, confidential assistance for personal and financial concerns, plus 24/7 GP access for you and your family. Additional Perks: Recognition for long service. Career Development: Ongoing learning opportunities, including on-the-job training, eLearning, apprenticeships, and career progression programs. What You'll Do: As a Store Manager, you'll be at the heart of our success, taking responsibility for: Leading and motivating your team to deliver exceptional results and achieve sales targets. Providing hands-on leadership, coaching, and fostering a collaborative, high-performing store environment. Ensuring operational excellence, from store presentation to stock management and health & safety compliance. Delivering exceptional customer service, resolving queries, and ensuring a positive shopping experience. Developing talent within your team, creating succession plans, and supporting ongoing growth. Fast-Paced and Rewarding: This role offers the chance to thrive in a dynamic and sometimes demanding environment. With a focus on leadership and operational excellence, you'll play a crucial part in the success of our business and gain invaluable experience managing a busy retail environment. What We're Looking For: We're seeking individuals who bring: Proven experience as a Store Manager, Retail Manager, or in a similar leadership role. A strong track record of developing teams and achieving results. A genuine passion for retail, customer service, and delivering exceptional results. The ability to thrive in a fast-paced, community-focused retail environment. Apply Today: Don't wait—apply early, as this opportunity may close sooner than expected! At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer. Take the next step in your career and join a team where your leadership truly matters. Apply now! TPBN1_UKTJ

Transform digital services that affect over 53 million people across the UK! The Driver and Vehicle Licencing Agency 'DVLA' are looking for Lead Technical Architects to support major digital change across a range of high-volume services. You will work closely with engineering and delivery teams on technical design, helping to improve existing systems, deliver new digital services and support future change across areas such as vehicles, payments, identity and customer-facing platforms. Permanent role, hybrid working from Swansea (60% office-based), salary of up to £82,430 (inc allowances, based on skills and experience) plus 29% employer pension contribution and excellent Civil Service benefits. OPEN SESSION Would you like to find out more about the role, the digital team and what it's like to work at DVLA? If so, DVLA are organising a familiarisation session where you can virtually 'meet the team' and an opportunity to ask questions on Monday, 17th August 1:30PM. Follow the application link for booking instructions. About role As a Lead Technical Architect, you will be responsible for the technical design of systems and services across one or more DVLA product areas. You will work closely with engineering squads, lead engineers, delivery managers, business analysts and programme architects to develop practical designs that can be understood, delivered and maintained. You will work on impactful projects such as the Electronic Vehicle Excise Duty programme, known as EVED - a major programme of work linked to upcoming legislative change. The work will include a mix of new development, changes to current national systems and integration between existing and new services. You will produce high-level designs, support solution briefs, document technical decisions and work with squads to make sure designs are clear before development begins. The role would suit someone with an engineering background who has moved into architecture, or an experienced technical architect who enjoys working closely with delivery teams. Responsibilities Own and evolve products across web, mobile and API platforms, staying close to how systems are built, maintained and improved. Design and build end-to-end technical solutions, including database schema, APIs, frontend, mobile interfaces and third-party integrations. Work directly with cloud-based technologies such as Azure and AWS, alongside C#, .NET, SQL, React, React Native, TypeScript, Node.js and Vue. Improve high-volume transactional systems, including payment flows, locking mechanisms, reconciliation, webhooks and data integrity controls. Support delivery through sprint planning, backlog management, code reviews, CI/CD improvements and test-driven development, while mentoring engineers and staying hands-on across the stack. Essential skills Architectural or engineering background Experience designing or delivering enterprise and cloud-based software systems such as AWS. Knowledge of cloud-native design, data security and protecting sensitive information. Ability to create solution designs collaboratively and iteratively with delivery teams. Strong technical skills across end-to-end design, governance, assurance and engineering support. Strategic thinker who can balance business, product and technical priorities. Strong communicator, able to work with senior leaders, engineers, testers and non-technical stakeholders. Desirable skills Experience working in a large, complex or regulated environment. Background in government, public sector or high-volume digital services. Experience working closely with Agile software engineering squads. Exposure to architecture governance, design assurance or technical standards. Comfortable using design and technical tools such as Draw.io, C4, Mermaid, PlantUML, Git or Markdown. Benefits Alongside your salary of £57,515 - £82,430 , Driver and Vehicle Licensing Agency contributes £16,662 towards you being a member of the Civil Service Defined Benefit Pension scheme. Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits: Best in class learning and development tailored to your role An environment with flexible working options where we encourage a great work-life balance A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues Generous employer contribution of 28.9%, depending on chosen pension scheme Flexible working options where we encourage a great work-life balance Digital communities with clear career frameworks On-site gym plus personal training available (membership applies) On-site nursery, restaurants and coffee bar 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday 24-hour Employee Assistance Programme providing free confidential help and advice for staff Free parking Why join? DVLA is entering a significant period of digital and legislative change, with a major new programme of work coming into play across its vehicle services. You'll be joining at an early stage, helping to support the technical design behind services that are used by millions of people across the UK. You'll join a friendly and supportive architecture team that is moving towards a more collaborative, product-led and cloud-native way of working, with opportunities to stay close to engineering, modern tooling, AI coding assistants and future digital services. Apply now or contact Inspire People in complete confidence TPBN1_UKTJ

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Transmission Substations and Renewable Connections team working on projects in South Wales. We design, build and commission substations at voltages up to and including 400kV. Our teams construct and maintain transmission lines and substations, ensuring the efficient and reliable delivery of electricity. What will you be doing? As a Planner, youll be part of our planning department who are responsible for producing robust and detailed programmes for all works associated with the design, procurement and construction phases of the projects. We're looking for someone with Primavera P6 experience to join the team principally on our Swansea site which will include travel to our Newport or Birmingham offices when required. Develop, optimise and implement construction programmes, coordinating resources, outages, consents and wayleaves Produce detailed progress trackers for weekly reporting Support the Head of Planning and planning team in building a strong planning culture Help integrate the companys cost management system for automated CPI/SPI reporting and robust processes Champion programme management procedures, policies and standards Participate in project handover meetings with Bid, Project Management and QS teams Work closely with Project Managers and QS to maximise project performance and attend site meetings as needed Provide planning input during tender stages Represent the business at client meetings and meet KPI-driven deadlines Gather benchmarking data to support value-for-money assessments Manage risk, issue and opportunity registers in line with change management processes Keep up to date with new planning techniques, technologies and initiatives Contribute to delivering a coordinated business improvement agenda. Collaborate with commercial and financial members of the Planning & Systems team Monitor programme compliance with contractual obligations Support achievement of business/project targets, manage risks, control costs and ensure safe, compliant delivery Contribute to shaping strategic objectives What youll bring Competent in the following planning software: Primavera P6 & Microsoft Project Experience of NEC contracts, earned value, change and risk management Full UK driving licence willingness to travel across sites Experience of working in the Energy transmission construction sector (specifically substation builds) would be advantageous but we will consider major infrastructure experience Whats in it for you? 25 days annual leave plus bank holidays Private health care and health care cash plan Company car and fuel card with a range of EV and hybrid vehicles to choose from Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupE #LI-SG1 #LI-Hybrid INDREG TPBN1_UKTJ

Description About the Role ‘Getting Stuck In’ is one of our key values, and we’re looking for new Team Members who love doing just that! Instead of working in one department, we’re looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin’s. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You’ll also lead and support poolside activities, helping create unforgettable moments for our guests. About You You will be a high spirited and fun-loving multi-tasker who loves learning new things and working with a like-minded group of people. As a Team Member Plus, you will work on Monday and Fridays cleaning our accommodation and then will work as a lifeguard the rest of your contracted hours. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. If you have a previous lifeguard qualification that's brilliant, but we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. If selected, you’ll be invited to complete and pass a Butlin’s swim test. Swim Test Requirement: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in

This role will be instrumental in guiding our clients towards achieving their business objectives by leveraging effective HR practices and providing responsive accurate HR advice and support to Clover HR clients on allHR related issues. The HR Business Partner will manage a designated portfolio of client accounts, ensuring the effective and timely delivery of client requirements. Role and Responsibilities Service Delivery: · Provide expert HR advice and support to clients on a wide range of HR issues, including employee relations, performance management, and policy implementation. · Respond to client’s HR advice requirements in a timely manner, both over the phone and by email. · Assist in the development and execution of HR strategies, alongside Lead HRBPs, that align with client business objectives. · Provide HR support at client’s premises from time to time, sometimes at short notice. · Provide expert HR advice and consultation to clients, helping them navigate complex HR challenges and optimise their workforce. · Carry out new client health check meetings, and support with client service queries. · Provide relevant monthly updates for client activity and ensure the client relationship management system (HubSpot) is updated. · Contribute towards the HR strategic agenda within the client base, building relationships with stakeholders. · Contribute suitable material for client and prospect employment law updates/ delivering training in accordance with the marketing and client relationship strategies of the business. · Proactively manage the client contract identifying trends and patterns and making recommendations to Senior Management Team. · Support on other client accounts, if required, providing coverage for annual leave as required. · Lead on consultancy (one off) projects · Attend client site and remote meeting as required by the Lead HRBP and clients. · Deputise for Lead HRBP as appropriate. Commercial: · Support and assist with prospective client tenders as required by the commercial team. · Identify the need for and upsell additional services within the client base. · Represent the Company at networking and promotional events. General: · To maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities. · Keep up to date with the employment legislation. · To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses. · To undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy. · To act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public. Attend and lead in external exhibitions and networking events. Success Metrics in Role · Retention and client renewal. · Customer Satisfaction. Attributes, Experience and Qualifications · Demonstrable experience within HR, preferably within an HR services or consultancy firm. · Bachelor’s degree. · CIPD Level 7 qualification. · Membership of the CIPD – ideally MCIPD or above. · Excellent communication, interpersonal, and problem-solving skills. · Strong business acumen, strategic thinking, and the ability to influence and build relationships at all levels of an organisation. · Strong knowledge of UK employment laws and regulations. · Experience in providing HR support to a diverse client base. · Excellent communication and interpersonal skills. · Proven ability to mentor and develop junior HR professionals. · Strong analytical and problem-solving skills. · Proficiency in HR software and Microsoft Office Suite. · High level of professionalism and integrity. · Ability to work independently and as part of a team. · Strong organisational skills with attention to detail. · Proactive and results-oriented approach. · Adaptability and openness to change

Junior Business Development Executive Location: Swansea - Hybrid Salary: £25k + bonus CPS Group are looking for a motivated and ambitious Junior Business Development Executive to join a collaborative and high-performing commercial team. This is an excellent opportunity to develop your career within a globally recognised organisation, working alongside experienced Business Development Managers while gaining exposure to international clients. Whether you're taking your first step into business development or already have some commercial experience, we'd love to hear from you. The Role As a Junior Business Development Executive, you'll play a key role in supporting business development activity by identifying new opportunities, engaging prospective clients and helping to strengthen relationships with existing customers. Working closely with the wider commercial team, you'll be responsible for generating qualified opportunities, supporting events and campaigns, maintaining CRM data and helping deliver against team targets. This is a varied role where no two days are the same and offers fantastic progression into a fully-fledged Business Development Executive position. Key Responsibilities Qualify inbound leads and identify new business opportunities. Arrange meetings for Business Development Managers and Executives. Follow up with prospective and existing customers after events and campaigns. Build and maintain target account lists using CRM and market research tools. Promote company events and webinars through LinkedIn and other social platforms. Engage VIP prospects and key decision makers to maximise event attendance. Maintain accurate customer and prospect data within Salesforce. Produce activity and performance reports. Support tender and procurement opportunities where required. Deliver exceptional customer service throughout the sales journey. Work collaboratively with internal teams to achieve business objectives and KPIs. About You We're interested in people who are naturally curious, confident communicators and enjoy speaking with customers. You'll likely have: A degree (preferred but not essential) or experience in sales, business development, customer service, marketing or another commercial environment. Excellent communication and relationship-building skills. Confidence speaking with customers over the phone and via email. Strong organisational skills and the ability to manage multiple priorities. A proactive attitude with the confidence to use your own initiative. Good Microsoft Office skills. Experience using LinkedIn professionally. The ability to work independently and as part of a team. Fluency in English, with an additional European language being highly desirable. A willingness to travel occasionally to events across Europe. Desirable Previous business development or lead generation experience. Experience using Salesforce or similar CRM systems. An interest or background in Cyber Security or technology. Experience converting qualified leads into sales opportunities. Contact: Zach Bennett - CPS Group By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Christmas and New Year off Opportunity for overtime Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Working 5 days out of 7 Full time, 52 weeks per year About Swansea University Catering Swansea University is a varied campus catering environment, serving students, staff, visitors, hospitality guests and events across multiple outlets and service styles. The food offer continues to develop through student feedback, menu innovation, pop-ups, digital ordering, hospitality improvements and local Welsh product development. As Sous Chef, you'll be part of that journey - helping deliver food that is consistent, commercially aware, well presented and relevant to the university community. Why Join Us? This is a genuine opportunity to grow. We're looking for someone with vision - a Sous Chef who brings ideas, energy and pride to the role, and who wants to help show what food at Swansea University can be. Bring your ideas, energy and passion for food to a Sous Chef role where you can make a real impact across Swansea University. About the Role Ready to bring your spark to university catering? We're looking for an ambitious Sous Chef to join our Chartwells team at Swansea University, helping deliver great-tasting food, brilliant service and fresh ideas across a busy campus operation. This is a hands-on role supporting both the Executive Chef and Head Chef across hospitality, counter service, events, student food concepts and day-to-day production. It is ideal for someone who wants more than a standard kitchen role and is ready to help shape how food is presented and experienced on campus. What You'll Be Doing Prepare and deliver high-quality food for students, staff, visitors, hospitality guests and events. Support the Executive Chef and Head Chef in running a consistent, well-organised and customer-focused food operation. Work across hospitality, counter service, events, retail-style service, pop-ups and student-focused concepts. Help showcase the Swansea University food offer through strong presentation, standards and fresh thinking. Support menu planning, production, ordering, stock control, waste control and due diligence. Lead by example during service, supporting chefs, front-of-house colleagues and wider operational teams. Maintain excellent food safety, allergen, hygiene and health and safety standards. Spot opportunities to improve service flow, food quality and customer experience. Coach and support team members, helping create a positive kitchen culture. About You You'll be a confident chef with strong standards, a positive attitude and the drive to keep developing. You'll understand the pace of a modern university catering environment, where hospitality, counter service, speed, standards and customer experience all matter. Experience in a busy kitchen, ideally as a Sous Chef or strong Chef de Partie ready for the next step. Strong chef training and a good understanding of food safety, allergens, stock control and kitchen due diligence. Experience in hospitality catering, delivered events or conference-style service. Experience in counter service, retail-style food service or high-volume customer-facing operations. A passion for great-tasting food, presentation and consistent standards. Confidence working with chefs, front-of-house teams, managers, clients and customers. A calm, organised approach under pressure, with excellent timekeeping and reliability. Ambition to grow, progress and make the most of future opportunities within Compass Group. A full driving licence would be a bonus, but is not essential. About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/2907/99533001/52823274/SU #Universities & Colleges Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

As Customer Service Lead, you'll oversee the day-to-day operation of our customer service function, managing a team of two while driving productivity, service excellence and continuous improvement. Lead our customer service team and help shape an exceptional customer experience. This is an exciting

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We are looking for an experienced and motivated Customer Service Team Leader to join our Customer Services team. As part of the Customer Services management team, you will lead and support a team xdjnayx of Customer Service Advisors, helping to ensure the delivery of an efficient. This is an excitin

Delivering friendly, attentive customer service. Supporting the wider team during busy services. Service charge on top of your competitive hourly pay.

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Reliable, self-motivated, adaptable, and a collaborative team member. How to Apply If you are a motivated professional with a strong work ethic and a commitment to ensuring materials availability and delivering outstanding warehouse service, we encourage you to apply for this opportunity. Contract t

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE. Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our col

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You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. Our team in Merthyr is full of people like you – so you’ll be in great company here. You’ll join a lively sales team in our Merthyr.

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From picking products to helping out in team tasks like checking stock, you’ll roll up your sleeves and get the job done. You’ll work through your orders independently to help get our 2,000-plus products into the hands of happy customers, taking pride in the fact that without you, our shelves wo

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. From picking products to helping out in team tasks like checking stock, you’ll roll up your sleeves and get the job