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About ElectrosonicElectrosonic is Where Imagination Comes to Life.At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences.Main Purpose of PositionThe Customer Success & Onsite Services Manager is responsible for ensuring customers achieve maximum value from their Audiovisual (AV) technology investments while leading the delivery of onsite managed services across assigned customer accounts.Acting as the primary post-sales relationship owner, the role is accountable for customer satisfaction, service excellence, contract performance, renewals, and long-term account growth. The role also provides direct line management and leadership to Electrosonic's onsite service teams located within customer environments across the UK.Working closely with Service Operations, Technical Support, Engineering, Sales, and Finance teams, the Customer Success & Onsite Services Manager drives customer success through proactive service management, data-driven decision making, continuous improvement, and commercial stewardship.A key aspect of the role is analysing customer AV estate performance data to identify opportunities for system optimisation, lifecycle planning, technology refreshes, and preventative maintenance initiatives that improve uptime, reduce downtime, and maximise return onKey ResponsibilitiesCustomer Success & Account ManagementAct as a key point of contact for customers.Build and maintain strong relationships with customer stakeholders at operational and leadership levels.Develop and execute customer success plans aligned to business objectives.Conduct regular service reviews and business reviews.Track customer satisfaction, service performance, adoption trends, and overall account health.Manage customer escalations and ensure timely resolution of issues.Drive customer retention, renewals, and growth through upsell and cross-sell opportunities.Onsite Team LeadershipProvide line management, leadership, coaching, and development for Electrosonic's onsite service teams across the UK.Manage employee performance, objectives, engagement, training, and career development.Foster a customer-focused, high-performing culture within distributed teams.Ensure appropriate staffing levels, succession planning, and resource utilisation.Act as the primary escalation point for operational and personnel matters relating to assigned onsite teams.Service DeliveryMonitor service performance and drive continual improvement initiatives.Work closely with Service Desk, Technical Support, Resource Management, and Engineering teams to ensure effective support delivery.Ensure compliance with health and safety, information security, and company policies.AV Estate Analytics & Lifecycle ManagementAnalyse AV estate performance, utilisation, incident trends, asset health, and warranty information.Develop recommendations for upgrades, refreshes, replacements, and optimisation initiatives.Create lifecycle roadmaps and data-driven proposals that improve service availability and operational performance.Support preventative maintenance strategies that maximise uptime and reduce downtime.Contract & Commercial ManagementManage the full lifecycle of service contracts.Lead contract renewals, repricing activities, and service enhancement opportunities.Monitor contract performance, risks, profitability, and renewal opportunities.Support revenue retention and account growth objectives.Maintain accurate forecasting and provide regular operational and commercial reporting.Collaboration & Continuous Improvement Collaborate with Sales, Engineering, Service Operations, Finance, and other stakeholders to support customer objectives.Support proposal development, pricing strategies, and service improvements.Identify opportunities to improve processes, reporting, efficiency, and customer outcomes.Contribute to the continued development of Electrosonic's managed services offerings.Qualifications & ExperienceMinimum 5 years' experience in Customer Success, Service Delivery, Managed Services, Account Management, or related disciplines.Experience managing customer-facing technical teams and services.Strong understanding of AV technologies, collaboration platforms, and managed service environments.Proven experience managing customer relationships, service contracts, renewals, and commercial performance.Strong analytical skills with the ability to interpret operational and asset data and translate findings into customer recommendations.Excellent communication, stakeholder management, and presentation skills.Strong organisational, leadership, and problem-solving abilities.Experience using CRM, service management, and reporting platforms.DesirableCTS certification.ITIL Foundation or higher.PMP, PRINCE2, or equivalent certification.Experience within AV Managed Services or Systems Integration environments.Knowledge of Microsoft 365 collaboration technologies.Key Performance IndicatorsSuccess in this role will be measured through:Customer Satisfaction (CSAT) and Net Promoter Score (NPS).Customer retention and contract renewal rates.Contract profitability and revenue retention.Upsell and cross-sell growth.AV estate optimisation and lifecycle planning outcomes.Employee engagement, performance, and retention within onsite teams.Additional RequirementsWillingness to travel for customer meetings, site visits, and team engagement activities.Compliance with all company information security, health and safety, and operational policies.A day in the LifeInclusive Team CultureAt Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Work/Life BalanceOur team puts a high value on work-life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being.Career GrowthWe are dedicated to supporting our team members to grow a long-term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing.Compensation and WellnessThe salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits.Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration.With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.

PPC / Paid Media Team Lead • Salary to £50k (either via perm PAYE or equivalent monthly invoice)., • Role is fully remote with quarterly in-person strategy days in London., • UK hours: Monday-Thursday 10am-6pm, early 4pm finish on Fridays. PPC/Paid Media Team Lead (Events & Live Experiences - Meta, TikTok & Google Ads) Summary This role is a Team Lead role managing a team of four Paid Media Buyers across Meta, TikTok, and Google Ads. The client is only looking for people who've been in this role before (not people who are PPC or paid media Buyers looking for a step up). They need somebody who is currently, or has recently been, a leader of a team who has trained people, hired people, mentored people. The role is client-centric and will require somebody who is charismatic, very well organised, technically gifted, analytical, has a lot of attention to detail, and can uphold quality standards. Overview This company is a performance marketing agency for live experiences. They work exclusively with immersive attractions, competitive socialising venues, and live events/festivals. Their job is to drive ticket sales, bookings, and reservations at scale, and they do it with an insiders understanding of the industry. Role As their Paid Media Team Lead, you will own the performance, delivery quality, and client experience of their paid media teams. Youll lead a team of Paid Media Account Managers plus a dedicated QA Manager, with direct accountability for approximately 30-40 client accounts across Meta, Google, and TikTok. You wont be running campaigns day-to-day, but youll stay close enough to the platforms to step in when issues arise, cover during absences, and hold the quality bar everyone is calibrating to. Developing your people is equally core to the role, raising your teams technical skill level is something youll own. Expect a strong analytical pull throughout, interpreting team-level performance, pressure-testing forecasts, and making evidence-based calls about where to push or pull investment. If you don't enjoy working with numbers and structured analysis, this won't be the right role. Youll sit at the Team Lead level of management alongside their other Team Leads, working together to keep their paid media function delivering at a consistently high standard. Responsibilities Develop and oversee full-funnel paid media strategies across Meta, Google, and TikTok that drive ticket sales, bookings, and reservations against each clients commercial targets. Guide Account Managers through planning, building, launching, testing, and optimising campaigns, pushing for the strongest possible CPAs and ROAS across every account. Interpret campaign data with confidence, spotting patterns, diagnosing underperformance, navigating seasonal dynamics, and identifying opportunities before theyre obvious. Oversee budget pacing across the team's portfolio, pressure-testing forecasts against on-sale timelines and major campaign moments and making confident calls about where to push or pull investment. Work hand-in-hand with their in-house Creative Studio, contributing to creative strategy, briefing in assets, feeding back on performance, and keeping both teams aligned on priorities. Support Account Managers in building strong, long-term client relationships, and step in as the senior voice on key accounts, escalations, and commercially sensitive conversations. Drive client retention and portfolio growth by partnering with Account Managers on renewals, upsells, and commercial expansion. Conduct account audits across existing accounts and prospective clients, surfacing risks, opportunities, and quick wins. Step directly into accounts when issues need senior hands on the campaign, or to cover Account Managers during absences and peak booking periods. Lead, coach, and develop your team through regular 1:1s, clear expectations, and structured support. Run quarterly and annual reviews with your direct reports, working through PDPs, goal setting, and progression. Own training and development actively identifying skill gaps, running or commissioning training, supporting onboarding for new members, and raising the technical bar of your team over time. Manage the QA Manager who checks your teams accounts and campaigns weekly, reviewing findings, prioritising fixes, and feeding insights back into coaching, SOP improvements, and training priorities. Carry out your own reviews of account work in parallel, campaign builds, tracking, optimisation, creative, and reporting, holding everything to the companys quality bar. Participate in weekly senior management calls alongside other department leads, plus a weekly 1:1 with the Founder. Ensure weekly client reports are submitted by close of business every Monday with clear insights and recommendations. Given the nature of the industry, occasional after-hours or weekend communication may be required around key moments, ticket on-sales, campaign launches, and live event windows etc. Required 4+ years in a PPC / paid media role, with hands-on experience running campaigns across Meta, Google, and TikTok. Prior experience managing a team or department, ideally in an agency environment. Strong hands-on platform skills, you can jump into any account, diagnose, optimise, and deliver at pace. Detailed working knowledge of measurement and supporting platforms, GA4, Looker Studio, Tag Manager, and the wider Google advertising suite. Experience developing other paid media professionals, identifying gaps, coaching, and raising skill levels over time. Confident, fluent data analysis, you can look at a performance report / ad account and immediately see whats working, what isnt, and why. An on-time, on-budget, on-target track record, you've consistently delivered against commercial targets without surprises. A confident client communicator, able to hold strategic conversations and build rapport at senior level. Direct experience working with clients in hospitality, leisure, events, or live experience sectors, or a genuine interest in the industry (desirable). JBRP1_UKTJ

Senior Technical SEO Account Manager.

ABOUT YOU This is an excellent opportunity for a highly motivated, customer-focused individual who is comfortable working in a fast-paced environment, managing multiple priorities, and building strong relationships with both internal and external stakeholders. The successful candidate will play an important role in delivering a high-quality service to one of Intertek's key strategic accounts. Required skills and experience: • Sound understanding of audit systems, procedures and policies, ideally including QSR/Restaurant auditing, • Preference for previous experience in the REV programmes and delivery of REV audits, • Knowledge of HACCP principles, • Food Safety qualifications are desired, • Highly IT literate with knowledge of corporate operating systems. Highly proficient in MS Windows and MS Office software, in particular MS Excel, MS Word & MS PowerPoint and Power BI, • Problem-solving skills and analytical capabilities, • Proven experience of customer-focused activities / Account Management, • Proven track record of working in a fast-paced, flexible business environment, • Able to demonstrate attention to detail in work and possess excellent organisational and analytical skills, • Proven ability to prioritise competing workloads in a fast-paced business environment, • Languages: English (written and spoken) and preference for an additional language, but not required ABOUT THE OPPORTUNITY The Technical Account Manager will work closely with the client's Operational Standards team and Intertek Internal Operations team to ensure the successful delivery of all day-to-day activities for the client's Restaurant Excellence Visit (REV) programme, ensuring that agreed service levels (SLAs) are consistently met. Key activities: • Serve as the key day-to-day point of contact for the REV Specialist, working closely with the Key Account Team to ensure alignment and the successful delivery of all programme requirements., • Conduct weekly calibration analysis with the REV Specialist to drive consistency in Auditor competence, using calibration dashboards to identify key trends and areas for improvement, and cascade relevant insights to Lead Auditors during bi-weekly meetings., • Perform quality control reviews of Lead Auditor calibration calls with their respective audit teams, ensuring consistency and alignment with the required standards., • Conduct calibration calls following round-to-round changes to ensure Lead Auditors are fully calibrated, and review and attend Lead Auditor calibration sessions with their respective audit teams., • Perform quality reviews for the Lead auditors - provide feedback to the audit team as necessary, • Manage the Lead auditors appeals process, supported by the Key Account Manager, • Manage appeals, responding within the required SLA's, • Data review of survey results and trends and feedback to Lead Auditors, • Support training requirements of new and existing Intertek auditors - including setting up in Academy and reviewing that the training is completed, focusing on ensuring the certification process is achieved, • Manage and maintain training materials, ensuring all brand updates and changes are incorporated in a timely manner and readily available for future training activities., • Review and manage round-to-round changes with the client, Intertek Account team and platform Support Teams, • Update and review the Guidebooks for the round-to-round changes, including communications with the translation house and lead auditors, • Conduct a variable number of audits each month, as required, to maintain regular contact with the field and ensure a strong understanding of operational realities., • Any other duties that from time to time may be considered appropriate by your line manager, • Travelling to locations for auditing, and/or calibration, and training sessions within EMEA when required, potentially globally if new business is allocated to Intertek WHAT WE OFFER Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world. • Competitive salary/benefits, • Development and career opportunities around the Globe, • Working in a highly motivated team and dynamic working environment We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. We are committed to fair and equitable pay and are proud to be a Real Living Wage employer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilities or special needs. Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies. JBRP1_UKTJ

Service Manager – Refrigeration – Dartford Location: Dartford Salary: £60,000-£70,000 + Company Car + Bonus + Benefits An exciting opportunity has arisen for a Service Manager to join a leading industrial refrigeration contractor, managing a well-established service division across the South East. This is a key leadership role, responsible for team management engineers and a supervisor, full P&L accountability for a growing branch, and maintaining strong client relationships across critical sectors such as food, beverage, and pharmaceutical. The Role: Oversee day-to-day service operations across the region South East and South Coast. Manage and support a team of service engineers, including scheduling, performance, and development Full responsibility for profit and loss, budgeting, and KPI tracking Build and maintain excellent relationships with key accounts, ensuring service excellence and contract delivery Act as the main point of contact for escalations and technical support where needed Background: Proven experience in the industrial or commercial refrigeration, chillers/ HVACR sector, ideally with leadership or management exposure Strong understanding of service operations and commercial delivery (P&L, KPIs, budgeting) Effective team leadership and communication skills Customer-focused approach with a track record in account management F-Gas certification and knowledge of ammonia systems highly desirable Package: £60,000-£70,000 basic salary Company car or car allowance Bonus scheme 26 days holiday + 8 bank holidays Private medical cover Company pension * Clear career progression and development pathway

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Senior Technical Account Manager / Virtual CIO.

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Support Worker (Learn Dis) REF: HSCP/.Salary: Grade 3 £27,992 - £28,610 �

Identify opportunities for business growth and drive initiatives to capitalise on themThe Successful Applicant A successful National Sales Manager will have:Extensive national account management experience across the top 4 and other retail channelsStrong leadership skills with the ability to inspire

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Job ID: JN-112025-6885678Posted: 2025-12-16Location: Dartford, England, GBSalary: 40000 - 55000/yearType: Full-timeCompany: Michael PageContact: Ryan LeggettJob function: AccountingSubsector: Financial AccountantSector: Financial ServicesWhere: DartfordContract type: PermanentConsultant name: Ryan L

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Job OverviewThe Strategic Account Manager will be responsible for acquiring and maintaining some of LKQ's main national and regional accounts. The Strategic Account Manager will be on the road around the nation with a requirement to spot and implement new key business strategies. Coordinate cross-fu

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