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\n Director, Digital Forensics & Incident Response (Global)\n Department: Cyber Services and Capabilities \n Employment Type: Full Time \n Location: GBR Manchester Hardman Boulevard \n Reporting To: Matt Hull \n (Open to Associate Director with progression path to Director) Description\n The purpose of this role is to lead NCC Group’s global Digital Forensics and Incident Response (DFIR) capability, ensuring effective preparedness, response, recovery, and continuous improvement across cyber incident management and forensic investigations. The global DFIR team will consist of regionally distributed colleagues, delivering a consistent, scalable, and market-leading service that protects client assets, reputation, and business operations. The role is responsible for setting strategic direction, driving operational excellence, evolving people, process and technology capabilities, and supporting commercial growth through the conversion of incident response engagements into ongoing security service opportunities. \n The Director, DFIR will be responsible for ensuring robust cyber resilience capabilities, overseeing major cyber incidents, maintaining advanced forensic practices, and ensuring the function remains aligned with changing client requirements, regulatory obligations, and emerging cyber threats. The role also serves as a senior leader within the Cyber Intelligence and Response business, influencing stakeholders and driving continuous service improvement. \n A key part of the role is engaging and collaborating with leaders across NCC Group to achieve the following ambitions: \n \n • Define and execute a global DFIR strategy aligned to business priorities and risk appetite.\n, • Strengthen cyber incident preparedness, response, and recovery capabilities.\n, • Develop and scale advanced digital forensic capabilities across endpoint, network, and cloud environments.\n, • Embed lessons learned from incidents, exercises, and reviews into continuous improvement initiatives.\n, • Drive operational excellence through effective capacity planning, resource management, and performance measurement.\n, • Support business growth by identifying opportunities to transition incident response engagements into long-term security services.\n Key Responsibilities\n \n, • Lead the global DFIR function, ensuring effective delivery of digital forensics and incident response services across multiple regions.\n, • Define and execute the global DFIR strategy, ensuring alignment with business objectives, client needs, and organisational risk appetite.\n, • Manage regional performance through effective resource planning, utilisation management, and alignment to revenue forecasts and delivery demand.\n, • Implement clear measures of capacity, utilisation, and operational performance to optimise scalability and efficiency.\n, • Drive effective offshoring strategies that balance quality, efficiency, and cost.\n, • Oversee the management of major cyber incidents and act as the senior escalation point during high‑severity events.\n, • Ensure coordinated incident response across technical teams, business leadership, clients, and external stakeholders.\n, • Drive effective containment, remediation, recovery, and post‑incident review activities.\n, • Lead the development of advanced forensic capabilities across endpoint, network, cloud, and emerging technology environments.\n, • Ensure forensic readiness, evidential integrity, and compliance with legal and regulatory requirements.\n, • Maintain incident response plans, playbooks, and testing programmes through simulations and exercises.\n, • Partner with Legal, Risk, Compliance, and senior business stakeholders to meet regulatory and client obligations.\n, • Define, measure, and report on key operational KPIs, including quality, responsiveness, accuracy, and customer satisfaction.\n, • Build, mentor, and lead a high‑performing, diverse, and globally distributed DFIR organisation.\n, • Foster a culture of innovation, collaboration, continuous learning, and operational excellence.\n, • Represent NCC Group externally through industry forums, conferences, and customer engagements, demonstrating thought leadership in DFIR and cyber resilience.\n Skills, Knowledge & Expertise\n \n, • Extensive experience leading Digital Forensics and Incident Response (DFIR) teams within complex cyber security environments.\n, • Proven experience developing and executing global operational strategies aligned to business objectives.\n, • Strong experience managing large‑scale cyber incidents, breaches, and crisis response activities.\n, • Expertise in digital forensics across endpoint, network, cloud, and hybrid environments.\n, • Experience building, developing, and retaining high‑performing technical teams across multiple geographies.\n, • Strong process improvement and operational transformation experience.\n, • Experience managing budgets, forecasting demand, and optimising resource allocation.\n, • Ability to influence and communicate effectively with executive stakeholders, clients, regulators, and technical teams.\n, • Strong written and verbal communication skills, with the ability to translate complex cyber security concepts into business‑focused language.\n, • Experience leading organisational change and technology transformation initiatives.\n \n \n, • Experience within Managed Security Services (MSSP) or large‑scale cyber security consulting environments.\n, • Experience supporting commercial growth, sales enablement, and service expansion opportunities.\n, • Strong knowledge of current cyber threat trends, regulatory requirements, and industry best practices.\n, • Active participation in industry forums, conferences, or recognised cybersecurity communities.\n Job Benefits\n We have a high‑performance culture which is balanced evenly with world‑class well‑being initiatives and benefits: \n \n • Flexible Working: Balance your work and personal life with our flexible working options.\n, • Enhanced Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave.\n, • Medicash & Critical Illness Scheme.\n, • Financial & Investment Benefits: Pension, Life Assurance, and Share Save Scheme.\n, • Community & Volunteering Programmes.\n, • Green Car Scheme.\n, • Cycle to Work Scheme.\n, • Special Time Off for important life events.\n, • Enhanced Family Planning, Maternity, and Paternity Support.\n \n #J-18808-Ljbffr

Independent Consultancy Engagement \n What if your next career move wasn't about climbing higher, but creating something more meaningful? \n \n You've built experience. You've developed expertise. You've worked hard, achieved goals and created a career you can be proud of. \n Yet perhaps you're beginning to wonder if there's another way to work: one that offers greater flexibility, more purpose and the freedom to build a career that's aligned with what matters most to you. \n If that resonates, this strategic invitation may be your next step. \n \n About Us: We are proud to partner with a globally recognised leader in the $65 billion+ executive capability and mindset performance industry, delivering award-winning online education and transformational summits to professionals in more than 100 countries. \n \n Together, our mission is simple: to help ambitious individuals realise their potential and create lives of greater purpose, impact and fulfilment. \n \n As our global footprint continues to expand, we are seeking to align with a seasoned professional ready to explore an autonomous way of working, one that values independence, continual learning and meaningful contribution. \n \n The Opportunity: This is an opportunity to apply the professional skills you've already developed in an independent consultancy mandate that offers operational flexibility, personal growth and professional scalability. \n Working independently, with the support of an established global framework, you'll leverage proven systems that enable you to: \n\n • Build authentic, professional relationships with prospective corporate stakeholders.\n, • Introduce high-caliber individuals to our award-winning executive capability and mindset performance portfolios.\n, • Manage professional inquiries and lead individuals through an informed, consultative decision-making process.\n, • Facilitate client capability enablement as stakeholders integrate into our performance assets.\n, • Develop your own leadership, communication and strategic capabilities through ongoing professional education.\n\n \n Our model relies on modern, relationship-based engagement strategies, utilizing advanced digital marketing architectures, structured systems and comprehensive corporate training. \n \n The Ideal Profile: This independent mandate is well suited to a senior professional who: \n \n\n • Has built 7+ years of experience in a professional, corporate or business environment.\n, • Enjoys engaging with people and communicating with executive presence and authenticity.\n, • Is naturally self-motivated, disciplined, and comfortable operating independently.\n, • Values mindset performance, continuous elevation, and lifelong learning.\n, • Is seeking greater flexibility, schedule autonomy and purpose in the next chapter of their career.\n, • Is open to mastering new operational systems and embracing a self-directed practice.\n\n \n Whether your background is in business management, corporate leadership, education, healthcare, finance, sales, consulting or another professional field, your senior experience provides an excellent foundation. \n \n Core Responsibilities As part of a supportive and collaborative global network, you will execute a self-directed operation to: \n\n • Deploy digital marketing initiatives to generate qualified inbound inquiries through established online platforms and CRM systems.\n, • Build authentic relationships with prospective clients, conducting professional discovery conversations via telephone and Zoom to understand their goals and determine portfolio suitability.\n, • Guide individuals through a structured information and decision-making framework, arranging follow-up strategy sessions where appropriate.\n, • Support new clients during their integration journey, ensuring they have the assets and confidence to begin successfully.\n, • Engage in ongoing professional and leadership development, participating in mentoring, strategy briefings and collaborative learning with experienced international leaders.\n, • Apply an entrepreneurial approach, taking complete ownership of your professional growth while working with a high degree of autonomy and accountability.\n\n \n Professional Rewards & Framework We are committed to providing an ecosystem where experienced professionals can continue to grow, both personally and professionally. \n You'll benefit from: \n\n • Comprehensive corporate onboarding, structured training and ongoing mentorship from experienced business and leadership professionals.\n, • Access to proven business infrastructure, marketing resources and world-class executive development portfolios.\n, • The flexibility to work 100% remotely, enabling you to create a professional schedule that complements your lifestyle and personal commitments.\n, • A collaborative international community of ambitious, like-minded independent consultants committed to continuous learning and mutual success.\n, • A relationship-focused business framework that enables you to connect exclusively with individuals who have expressed direct interest in personal and professional development.\n, • An opportunity to scale through contracted service fees and performance-linked outcomes, free from corporate salary caps.\n\n \n A Different Definition of Success: We believe success isn't measured solely by titles, promotions or hours worked. \n It's measured by having the freedom to choose how you spend your time, the opportunity to continue growing and the satisfaction of helping others transform their lives while creating the future you want for yourself. \n If you're ready to explore what your next chapter could look like, we welcome your application for an initial screening discussion. \n

Job titleQuality ManagerFunctionInternal SalesLocationManchester or Ripponden OfficeReports toQuality & Compliance ManagerResponsible for staffN/AAbout our businessJLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.Role overviewThe Quality & Sales Enablement Specialist is responsible for improving sales performance, customer outcomes, and compliance standards by using quality assurance insights to drive coaching, development, and continuous improvement across the sales function.The role involves supporting call quality, managing queries from customers and the wider business, and carrying out due diligence checks. It also includes working closely with sales executives and managers to deliver a live call audit status whilst promoting a strong culture of compliance across the business.Key tasks• Review and assess customer interactions against defined quality frameworks.• Maintain quality scorecards, audit records, and performance reports.• Provide clear and constructive feedback to sales colleagues and management teams.• Maintain a live status on workload and sales activity delegated from the Quality Manager.• Supporting the effective implementation and ongoing development of the quality framework.Insight, Reporting & Continuous Improvement• Prepare and analyse quality, customer, and sales performance data.• Produce regular quality and sales insight reports.• Identify risks, trends, and development opportunities.• Recommend and support continuous improvement initiatives.• Support the delivery of a positive quality, compliance, and sales culture.Other tasks include:• Tracking coaching effectiveness and improvement outcomes.• Working closely with Sales Managers, Team Leaders, Training Teams, and operational stakeholders.• Supporting onboarding and ongoing capability development of sales teams.• Acting as a key contact for sales quality and performance, insights.• Maintaining an understanding of sales processes, customer needs, and upcoming business changes.• Supporting complaint investigations and root-cause analysis.• Any other tasks delegated by management as requiredCriteriaEssential (attributes required for candidate to be considered)Desirable (attributes can be trained or developed)Knowledge and Skills (what you know and what you can do)• Experience conducting audits, interaction reviews, or quality assessments.• Ability to analyse data and identify trends.• Experience engaging with managers and stakeholders.• Strong computer literacy with moderate/ intermediate knowledge of Microsoft 365 applications and CRM navigation• Experience within a telephony-based contact centre or sales support environment.• Proficiency with Microsoft Excel, SharePoint and Power BI.• Experience providing feedback, coaching, or performance support.• Knowledge of compliance, customer experience, or continuous improvement methodologies.Personal qualities(the way you think and act)• A positive, proactive attitude.• Strong attention to detail.• Excellent communication and coaching skills.• Analytical and problem-solving abilities.• Commercial awareness and customer focus.• A passion for continuous improvement and developing others.QualificationsTPBN1_UKTJ

Independent Consultancy Engagement What if your next career move wasn't about climbing higher, but creating something more meaningful? You've built experience. You've developed expertise. You've worked hard, achieved goals and created a career you can be proud of. Yet perhaps you're beginning to wonder if there's another way to work: one that offers greater flexibility, more purpose and the freedom to build a career that's aligned with what matters most to you. If that resonates, this strategic invitation may be your next step. About Us: We are proud to partner with a globally recognised leader in the $65 billion+ executive capability and mindset performance industry, delivering award-winning online education and transformational summits to professionals in more than 100 countries. Together, our mission is simple: to help ambitious individuals realise their potential and create lives of greater purpose, impact and fulfilment. As our global footprint continues to expand, we are seeking to align with a seasoned professional ready to explore an autonomous way of working, one that values independence, continual learning and meaningful contribution. The Opportunity: This is an opportunity to apply the professional skills you've already developed in an independent consultancy mandate that offers operational flexibility, personal growth and professional scalability. Working independently, with the support of an established global framework, you'll leverage proven systems that enable you to: • Build authentic, professional relationships with prospective corporate stakeholders., • Introduce high-caliber individuals to our award-winning executive capability and mindset performance portfolios., • Manage professional inquiries and lead individuals through an informed, consultative decision-making process., • Facilitate client capability enablement as stakeholders integrate into our performance assets., • Develop your own leadership, communication and strategic capabilities through ongoing professional education. Our model relies on modern, relationship-based engagement strategies, utilizing advanced digital marketing architectures, structured systems and comprehensive corporate training. The Ideal Profile: This independent mandate is well suited to a senior professional who: • Has built 7+ years of experience in a professional, corporate or business environment., • Enjoys engaging with people and communicating with executive presence and authenticity., • Is naturally self-motivated, disciplined, and comfortable operating independently., • Values mindset performance, continuous elevation, and lifelong learning., • Is seeking greater flexibility, schedule autonomy and purpose in the next chapter of their career., • Is open to mastering new operational systems and embracing a self-directed practice. Whether your background is in business management, corporate leadership, education, healthcare, finance, sales, consulting or another professional field, your senior experience provides an excellent foundation. Core Responsibilities As part of a supportive and collaborative global network, you will execute a self-directed operation to: • Deploy digital marketing initiatives to generate qualified inbound inquiries through established online platforms and CRM systems., • Build authentic relationships with prospective clients, conducting professional discovery conversations via telephone and Zoom to understand their goals and determine portfolio suitability., • Guide individuals through a structured information and decision-making framework, arranging follow-up strategy sessions where appropriate., • Support new clients during their integration journey, ensuring they have the assets and confidence to begin successfully., • Engage in ongoing professional and leadership development, participating in mentoring, strategy briefings and collaborative learning with experienced international leaders., • Apply an entrepreneurial approach, taking complete ownership of your professional growth while working with a high degree of autonomy and accountability. Professional Rewards & Framework We are committed to providing an ecosystem where experienced professionals can continue to grow, both personally and professionally. You'll benefit from: • Comprehensive corporate onboarding, structured training and ongoing mentorship from experienced business and leadership professionals., • Access to proven business infrastructure, marketing resources and world-class executive development portfolios., • The flexibility to work 100% remotely, enabling you to create a professional schedule that complements your lifestyle and personal commitments., • A collaborative international community of ambitious, like-minded independent consultants committed to continuous learning and mutual success., • A relationship-focused business framework that enables you to connect exclusively with individuals who have expressed direct interest in personal and professional development., • An opportunity to scale through contracted service fees and performance-linked outcomes, free from corporate salary caps. A Different Definition of Success: We believe success isn't measured solely by titles, promotions or hours worked. It's measured by having the freedom to choose how you spend your time, the opportunity to continue growing and the satisfaction of helping others transform their lives while creating the future you want for yourself. If you're ready to explore what your next chapter could look like, we welcome your application for an initial screening discussion.

The Quality & Sales Enablement Specialist is responsible for improving sales performance, customer outcomes, and compliance standards by using quality assurance insights to drive coaching, development, and continuous improvement across the sales function. JLA is a mission critical infrastructure sol

Sales Enablement Lead What You Will Do As a Sales Enablement Lead, you will play a critical role in supporting the commercial organisation by driving operational excellence, improving sales effectiveness, and enabling business growth. Minimum of 3 years' experience in a sales operations, sales enabl

Design and deliver sales training programs, coach sales reps, and help onboard and drive renewals.