Client Partner - central government
21 days ago
Bristol
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.About the roleAs a Client Partner, you will be responsible for growing a portfolio of strategic accounts within one of our Industry Sectors. Specifically, this role will be within Central and Devolved Government. You can find out more about the brilliant impact we're having in the industry here. You'll develop a strong understanding of the challenges faced by your clients and work with a multidisciplinary account/pursuit team to support your client to overcome them.You will report to our Industry Director for Central and Devolved Government and lead on the creation and execution of a strategic account plan for each of your clients and work with the account teams and staff on the ground to ensure we're making strong progress towards our strategic growth goals in your accounts.You'll develop a razor-sharp understanding of your clients business problems, public sector challenges, department policies and Made Tech's value proposition and be able to communicate this effectively to audiences of varying levels of digital and technology maturity.You will be expected to identify specific sales opportunities within your accounts and to proactively take new ideas to your clients as well as network, gain referrals and outreach to key stakeholders in your target client portfolio. You'll lead on the qualification, pursuit and capture of these opportunities and will personally hold a multi-million pound annual sales target, which depending upon client portfolio, will range from £10M to £25M.You'll be expected to identify senior stakeholders, build strong strategic relationships and become a trusted and valued partner. You'll also be expected to work with marketing to help build awareness in your accounts and target accounts. You will be expected to continually build your network and our influence within the client's organisation. You will expect to develop your network, find and win new opportunities by gaining referrals, building and extending your relationships across the public sector (see below) and at all times be a trusted advisor to your clients.Working in conjunction with Finance, you'll manage account profitability and take the lead on the commercial negotiation of rate cards and contractual terms, to ensure they are inline with the wider business guidelines.Key Responsibilities Expert in your Client's BusinessUnderstand your client's strategy, goals, and challenges through continual research.Understand and learn how the public sector worksBe an expert in GDS ways of workingRegularly meet stakeholders, be a visible presenceUnderstand the client organisation and who the decision makers areAttend governance meetings and showcasesUnderstand our competitors, their profile with the client and their relationshipsBuild relationships with commercial and portfolio holders to understand their pipeline2. Expert in Made Tech Capabilities & ServicesUnderstand our USPs and how they differ to competitorsUnderstand how we work and deliverUnderstand what good delivery looks likeUnderstand Made Tech's missions and valuesUnderstand Made Tech's capabilities and how to apply them to clientsBuild relationships with capabilities and our delivery teamsHave read Made Tech's booksCan talk about 5-8 relevant case studies as though you were on the projectStay current with relevant Made Tech projects, proposals and marketingShare supporting content with each other3. Trusted AdvisorHave empathy with clients, be client first.Consult to the root cause of the problem.Be a problem solver.Strive to learn. Show and develop your level of understanding.Be a great listener, be transparent, be human, build personal relationships and trustBe available, responsive and act fast.Understand reasons, constraints, challenges and impactEstablish facts and summarise (understanding, actions)4. Leading Account TeamsDevelop an Account Strategy that brings value to the client, our team and our business.Meet regularly to review and set goals.Set clear roles and responsibilities.Motivate the Account Team. Build and grow relationships. Listen and act on issues.Motivate and support the entire team to support growth that brings value both to clients and to Made Tech.Capture and share intel. Motivate and support delivery teams to report back opportunities.Be the CEO of the account: Outward FacingUnderstanding of the MarketUnderstanding of the CompetitionBuilding and Motivating a Senior TeamCreating a clear strategic planDriving execution against the planCoach account team members.Ensure account management and client service is delivered to the highest of standards.5. Outreach and NetworkingUse, and continually experiment with, a variety of channels (eg: client referrals, partners, MT SLT, hallways, events, authoring blogs, social media, email, LinkedIn)Build relationships with a variety of stakeholdersPrioritise relationships with key decision makers and senior stakeholders right up to C-level.Consistently commit time to outreach to generate new stakeholder meetings.Be credible. Bring value. Be equal business partners.Bring clients together.6. Sales LeadershipCommercial, finance, P&L understanding and the key elements of what makes work more and less profitable for usOwn revenue goals and have a clear plan to achieve them.Managing account teams to maximise margin and profitability over timeOptimising rates and margin to increase our chances of winning and delivering profit goalsNegotiate favourable contracts and working arrangements that reduce business risk and cost.Work with client commercial teams to ensure we have the right relationship, commercial governance and commercial team is clear on our value addStrong contractual and commercial client managementCreate proactive, win-win opportunities by leveraging the team around you.Understand industry data, contract expiries, track and attend pre-market engagement.Balance investment in short and longer term opportunities.Understand what is required to win an opportunity. Create a plan and execute on it (win strategy).Feedback intel to help Made Tech, helping the business improve and win upcoming opportunities.Understand what a good proposal looks like. As Sales Lead, help proposal teams deliver excellence.Skills, Knowledge & Expertise A strong track record in developing growth in your strategic accounts, up-selling and cross-selling new services and building strong, long-lasting value-based relationships with stakeholders.Excellent knowledge of digital service concepts and our markets, with the ability to articulate the distinct aspects of products and services and position them against competitors.Expertise in consulting and building strategic account plans and managing account teams to drive exceptional growth and where necessary you will also be prepared to operate as a pioneer and build pursuit teams to further a new businessA strong track record in winning multiple multi-million-pound contracts and delivering against quarterly and annual targets.An appreciation and knowledge of technology delivery, agile methodologies, etc.Broad technology experience and a sound awareness of technology and public sector trends and policiesAbility to operate in a highly competitive and pressurised environment, making sensible decisions that do not compromise Made Tech and our clients.Ability to communicate, present and influence credibly and effectively at all levels of the customer organisation, including executive and C-level.Expert networking skills and the ability to build strong and appropriate relationships with senior stakeholders.Central and devolved government experience and existing relevant networks would be essential to the role.At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.Job Benefits Support in applyingIf you need this job description in another format, or other support in applying, please email .We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.BenefitsWe are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.Here are some of our most popular benefits listed below:30 days Holiday - we offer 30 days of paid annual leaveFlexible Parental Leave - we offer flexible parental leave optionsRemote Working - we offer part time remote working for all our staffPaid counselling - we offer paid counselling as well as financial and legal advice.Pension- 7% employer matchedAn increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Ideally, no more than 30 consecutive days spent outside the UK within the last five years. Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.TPBN1_UKTJ