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Who We Are? ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner . What we are looking for? We are seeking a professional and experienced On-Site IT Support Specialist to provide hands-on technical assistance and coordination. This role requires a candidate with strong technical acumen, excellent communication skills, and the ability to operate effectively in a corporate environment supporting executive users. In addition to providing local support, the individual will act as a regional coordinator for IT support staff across Europe, helping to establish procedures, streamline operations, and contribute to automation initiatives. Key Responsibilities • Provide on-site IT support (hands & feet) to end users, including executives., • Act as the point of contact and coordinator for IT support teams across European offices, ensuring consistent standards and practices., • Support the Customer Success Management (CSM) team by handling operational tasks and reducing workload., • Collaborate with internal teams to analyse support tickets, identify trends, and support automation opportunities., • Assist in maintaining IT infrastructure, including basic networking and cybersecurity tasks., • Document processes, provide user guidance, and ensure a smooth IT experience for employees., • Provision of On-site Support at client locations, with suitable skills to meet the defined Scope of Services, • Swap out of faulty Hardware End User Devices at defined locations – replacing faulty hardware with a suitable, like-for -like substitute Manned sites only, • “Site support” service for technical support to End Users at the desk-side and the client Service Desk, • Power cycling (turning equipment on / off), • Toggling a switch, pushing buttons, • Securing cabling to connections, • Observing, describing or reporting on indicators or display information on devices to client Service Desk or technical teams, • Entering provided commands in devices as instructed by the client Service Desk, • Basic observation of the device and work area, • Working with third party engineers if necessary, • Resolve obvious faults or anomalies, • Describe faults and issues to client or OEM 3rd line support, • Re-imaging End User Devices where faults are diagnosed by the client Service Desk for sites with vendor on-site engineering, • Restoring End User data from the client network to replacement devices (Manned sites only reconnecting printer Hardware to the client network, • To ensure that back-up on servers completed successfully to a client managed, prescribed process Manned sites only and to report any errors back to client SD, • Daily back-up tape changes Manned sites only and to report any errors back to client SD, • Time & materials – consumable items and ad hoc repairs on Third Party equipment on a Reasonable Endeavor basis. Vendor will provide a Desktop Engineer as per the description in appendix 2. Once the ticket has been assessed by the Vendor IM then it will be referred to 1L-Service desk for approval to proceed -with costs of any parts and labor- also indicating if the call will be progressed by a vendor technician or a Vendor third party. Once approved the call-out will be progressed and the client Service desk updated until resolution. The billing will be included in the quarterly chargeable ticket consolidation report detailing the incident reference number and a summary of the issue., • Biannual IOS/Firmware upgrades to network LAN devices., • Working with the client network team to resolve network Infrastructure issues in collaboration with client teams- Manned sites only other than under LAN support, • Provision of Full-time Desk-side Engineer at prescribed client locations, • Skillset will be a Desktop / Key skilled support engineer with at least 12 months experience in standard End User device hardware and COTS software in a customer facing role., • Engineer will take “tickets” [Incidents & Requests] from the client Service Desk via client Service toolset; where client Tickets are not raised the Engineer will retrospectively log Tickets via client Service Desk, • Engineer to be experienced in Services as mentioned in respective section below, • Engineer to be familiar and experienced in Technologies as per respective Section of this Service Specification., • Backfill cover (replacement similar skilled Vendor Desk-side Engineer) will be provided for planned absence cover for up to 25 days per annum. Additionally, backfill cover will be provided for absence due to off-site training and any sick leave., • Desk-side Support Engineer to support End User specific Hardware and Software including Tablet and Smartphone in conjunction with client Service Desk Required Skills & experience: • 4–6 years of experience in IT Helpdesk / Technical Support roles, • Proven experience in IT support or technical operations within a corporate environment, preferably supporting executives., • Strong communication and interpersonal skills, with the ability to interact confidently at all levels of the organization., • Knowledge of IT infrastructure, end-user support, networking fundamentals, and basic cybersecurity practices., • Experience coordinating across multiple teams and locations is a strong plus., • Analytical mindset with the ability to assess support tickets and suggest improvements., • Professional demeanour with a high level of reliability and discretion., • Fluency in English language. Our X-Factor • Work ethic: You are a consummate professional., • Aptitude: You have an innate capacity to transition from project to project without skipping a beat., • Communication: You have excellent written and verbal communication skills for coordination across projects and teams., • Impact: You are a critical thinker with an emphasis on creativity and innovation., • Passion: You have the drive to succeed paired with a continuous hunger to learn., • Leadership: You are trusted, empathetic, accountable, and empower others around you.

Multiskilled Engineer | Wormbridge, Herefordshire | Full Time | £35,000£50,000 per annum Since 1993, our client has combined deep technical expertise with a flexible, customer-focused approach. With reliable systems that keep production running smoothly, they help manufacturers maximise efficiency and value from every process. Theyre seeking an enthusiastic Multiskilled Engineer to join their small team of eight, supporting the installation, commissioning and optimisation of membrane filtration systems across the UK and Ireland, primarily within the dairy industry. The Role As a Multiskilled Engineer, youll play a central role in the installation, commissioning and optimisation of membrane filtration systems across the UK and Ireland. Youll work closely with customers, suppliers and internal teams to deliver high-quality engineering solutions while developing specialist expertise in membrane filtration technology. Beyond membrane systems, youll also be involved in a wide range of dairy-processing operations, including milk, whey and cheese production. This hands-on and varied role offers the opportunity to develop your technical knowledge across multiple areas of dairy manufacturing while supporting customers in achieving efficient, reliable and compliant production processes. The role offers a varied mix of site work, technical problem-solving, customer support and project involvement, making it an excellent opportunity for an engineer looking to develop their career within the dairy processing industry. Youll report directly to both Directors and will enjoy a combination of collaborative team working and independent, lone-working responsibilities. Key Responsibilities Support the installation, commissioning, and optimisation of dairy process projects and membrane filtration plants Drive growth in membrane element sales, spare parts, and service offerings, while providing high-quality aftersales support Investigate and assess existing plant performance, including CIP effectiveness, reliability issues, and operational efficiency, and provide practical, actionable solutions Identify and source spare parts and components across a wide range of manufacturers and equipment types Liaise with suppliers, customers, and subcontractors to ensure successful delivery of products and services Manage customer enquiries relating to membrane element supply and installation Carry out on-site installation and replacement of membrane elements Prepare health & safety documentation and method statements for site works Carry out electrical and mechanical fault finding as required Support a range of dairy-processing operations, including milk, whey and cheese production Manage your own workload and prioritise tasks effectively across office and site-based work Complete permit-to-work documentation and risk assessments where required Requirements Essential Recognised engineering qualification, with an electrical and/or mechanical qualification Minimum five years post-qualification engineering experience Electrical and mechanical fault-finding experience Basic PLC knowledge Experience working both as part of a team and independently Full experience with Microsoft Office and IT systems Good verbal and written communication skills Strong organisational skills Ability to manage your own workload Full UK driving licence Adaptable approach and willingness to learn and develop new technical skills Strong work ethic and proactive approach Excellent attention to detail Desirable PLC programming experience Knowledge of HMIs and SCADA Welding experience Knowledge of hygienic membrane systems Experience completing permit-to-work documentation Experience carrying out risk assessments Experience within the food or dairy processing industry Knowledge of membrane filtration systems (UF/RO/NF/MF) Experience working on customer sites, ideally in a service or commissioning role Whats In It For You £35,000.00 £50,000.00 per year depending on experience, with candidates who closely match all requirements considered towards the higher end of the salary range 37.5-hour basic working week On-site working out of hours as and when required Time Off in Lieu (TOIL) for authorised additional hours, in accordance with the Companys policies and Contract of Employment 20 days holiday plus 8 bank holidays Company Pension Cycle to Work Scheme On-site parking Ongoing training tailored to your existing skills and experience Office-based role, with on-site working required across the UK and Ireland All reasonable travel and accommodation expenses covered when working away Career progression opportunities as the business continues to grow Whats next? Its easy! Click APPLY now! We cant wait to hear from you! TPBN1_UKTJ

Customer Service & Logistics Administrator Hours - Monday to Friday | 9:00am - 5:00pm Pay -£18.97 per hour Location - Kingstone, Hereford Full-Time | Temp to Perm Role We are currently recruiting for an experienced Customer Service & Logistics Administrator to join a our clients busy operation. This is an excellent opportunity for someone with strong customer service, order management and logistics coordination experience who enjoys working in a fast-paced environment. As a key member of the team, you will be responsible for managing customer orders from receipt through to delivery, ensuring excellent customer service and maintaining high levels of accuracy throughout the process. Key Responsibilities Manage the full sales order lifecycle, including order entry, monitoring progress and delivery completion. Track orders through production, quality control, dispatch and customer delivery stages. Monitor OTIF (On Time In Full) performance and proactively address potential delays. Act as the main point of contact for customers, providing order updates and resolving queries. Register and manage customer complaints, ensuring timely resolution. Coordinate transport and dispatch activities with carriers and third-party logistics providers. Produce accurate customer invoices and process credit notes and returns when required. Liaise with internal departments including Sales, Operations, Warehousing, Finance and Logistics. Perform monthly reconciliations of shipped, invoiced and delivered orders. Support audits, documentation management and product traceability requirements. What We're Looking For Previous experience in customer service, order fulfilment, logistics administration or sales support. Excellent communication and relationship-building skills. Proficiency in Microsoft Office, particularly Excel. Strong attention to detail and problem-solving abilities. Ability to manage multiple priorities and work to deadlines. A proactive, customer-focused approach. Benefits Competitive pay rate of £18.97 per hour Monday to Friday working hours with no weekends Supportive team environment Immediate start available If you have strong administration skills, experience coordinating customer orders and a passion for providing exceptional customer service, we'd love to hear from you. Apply today! Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy. TPBN1_UKTJ

We are looking for an Operations Manager to provide operational leadership, structure and delivery discipline across DOSH. Working across Product, Technology, Customer Operations, Finance, Compliance, Financial Crime, Risk and Information Security to turn specialist input into practical plans.

Field Sales Representative Ideal candidate locations – Hereford, Worcester, Shropshire, west Birmingham Salary – Competitive base salary of £30,000-£35,000 DOE, an uncapped commission structure, a company Car allowance with Fuel Card or Mileage allowance, a laptop, Mobile Phone and I-pad.is provided. Overview My privately owned client was formed in 2009 and provide daily and specialist cleaning services to commercial and public sector workplaces with local offices in Swansea, Hereford and Bristol, they have client sites.throughout Wales, the South West of England and areas to the west of Birmingham such as Hereford, Worcester etc. Their clients include local authorities, education establishments, manufacturing facilities, doctor’s surgeries, schools and several Fire and ambulance services. They currently employ over 800 operatives on client sites and have a long serving and knowledgeable senior management team. Due to continued company growth, I am working in partnership with them to find a Field Sales Representative to sell their services in the areas to the west of Birmingham such as Worcestershire and Shropshire. The longer-term aim is to sell into the Birmingham area once the operational structure is in place to do so. You will be given comprehensive training and ongoing support to ensure you succeed. The Role: As Field Sales Representative, you’ll be introducing the company’s services to potential clients, explain the value of their services and gather key information. You’ll have full autonomy and manage your own diary on a day-to-day basis. The right candidate will be expected to be able to present to key decision makers and negotiate contracts. This role is a full sales cycle from start to close. You’ll find the business, follow up with calls and emails to potential clients and attend meetings to present our services. Responsibilities • Proactively identify and target new business opportunities, • Generate and book qualified client appointments across key geographic areas, • Qualify and convert inbound leads, • Conduct site visits, surveys and deliver tailored cleaning service proposals, • Manage the full sales cycle from lead to close, including negotiation and objection handling, • Build long-term client relationships and ensure smooth contract mobilisation with operations teams, • Stay informed on market trends, competitors and sector opportunities, • Hands on approach actively assisting the Operations team with new business starts Skills and Experience • Sales experience in soft services is desired, but not essential—we provide full training., • You will need excellent communication skills and the confidence to engage with potential customers., • You're a self-starter, motivated, proactive and great at managing your time., • Familiarity with your territory and are happy to travel to meetings., • This is a new business sales role so you have to be self-motivated. The territory area is completely new to the company so you don’t have to worry about cross over or expired clients., • A full UK driving license is a must Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers. Please view our latest jobs on our website and follow us on Linkedin and Twitter. We do try to reply to each application personally, however as we receive a high number of applications for each role, we handle it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest

We’re seeking a future team member for the role of Specialist II, Complaints to join our UK Transfer Agency team.

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