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\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Senior DevOps Engineer Location: WatfordWorking Pattern: Primarily office-basedSalary: £51,000 per annumHours: Monday to Thursday 08:30 - 17:00, Friday 08:30 - 16:30Reporting To IT Project Manager About the Role We are seeking an experienced Senior DevOps Engineer to support the development, delivery, and continuous improvement of DevOps services, cloud platforms, business applications, and technology projects. This is a senior technical role that combines DevOps engineering, application support, database management, cloud infrastructure, data warehousing, and technical leadership. You will work closely with IT Operations, Project Management, business stakeholders, and third-party suppliers to ensure critical systems remain secure, reliable, scalable, and performant. The successful candidate will also provide mentoring and technical guidance to DevOps Engineers while supporting the organisation's digital transformation strategy. Key Responsibilities DevOps & Cloud Engineering \n \n • Support the implementation and continual improvement of the DevOps function, including Microsoft Azure DevOps.\n, • Design, build and maintain CI/CD pipelines and deployment automation processes.\n, • Maintain documented code repositories, configurations and infrastructure standards.\n, • Work closely with infrastructure teams to ensure platforms are secure, resilient and optimised.\n, • Identify opportunities to automate processes and reduce manual operational effort.\n Applications & Platform Support \n \n, • Act as technical architect and subject matter expert for business-critical applications.\n, • Support application integration, upgrades, patching, optimisation and release management.\n, • Provide application support for core and non-core business systems.\n, • Collaborate with business owners and third-party vendors on troubleshooting and enhancements.\n, • Ensure applications are monitored, documented and maintained to minimise technical debt.\n Data & Database Management \n \n, • Support the design, implementation and enhancement of enterprise data warehouse solutions.\n, • Lead Extract, Transform and Load (ETL) processes and activities.\n, • Create, configure, maintain and support databases and database services.\n, • Optimise database performance, security and reliability.\n, • Support data integrations and reporting platforms.\n Infrastructure & Systems Support \n \n, • Provide platform support for applications and operating systems.\n, • Support system builds, upgrades, releases, patching and fault resolution.\n, • Maintain and optimise environments including: \n \n, • SQL Server\n, • MySQL\n, • PostgreSQL\n, • Microsoft Dynamics 365\n, • Learning Management Systems\n, • Student Information Systems\n, • Business Information Systems\n \n Incident, Change & Service Management \n \n, • Act as part of the DevOps resolver team, resolving incidents and service requests within agreed service levels.\n, • Provide third-line technical support and escalation assistance.\n, • Participate in major incident management and root cause analysis.\n, • Maintain accurate records within the IT Service Management (ITSM) platform.\n, • Act as a permanent member of the Technical Change Board.\n, • Provide occasional out-of-hours support for critical incidents and upgrades.\n Project Delivery \n \n, • Support the delivery of strategic technology projects and programmes.\n, • Lead technical workstreams and project activities where required.\n, • Produce and maintain project documentation.\n, • Ensure solutions align with technical standards and organisational objectives.\n Leadership & Mentoring \n \n, • Mentor and support DevOps Engineers and technical team members.\n, • Contribute to technical skills development and knowledge sharing.\n, • Assist in maintaining technical skills matrices and training plans.\n, • Promote best practices across DevOps, cloud engineering and application support.\n, • Deputise for senior technical leadership when required.\n Key Skills & Experience Essential \n \n, • Strong experience with Microsoft Azure and Azure DevOps.\n, • Experience building and maintaining CI/CD pipelines.\n, • Experience supporting enterprise applications and business systems.\n, • Strong database administration and support experience.\n, • Experience with SQL Server, MySQL and PostgreSQL.\n, • Knowledge of ETL processes and data warehousing concepts.\n, • Experience with cloud infrastructure, automation and Infrastructure as Code.\n, • Strong troubleshooting and third-line support experience.\n, • Experience with monitoring, logging and application performance management.\n, • Scripting and automation skills.\n, • Experience working within Agile and DevOps environments.\n Desirable \n \n, • Microsoft Dynamics 365\n, • Data Warehouse technologies\n, • Learning Management Systems\n, • Terraform\n, • Kubernetes\n, • PowerShell\n, • Azure Data Factory\n, • Azure SQL\n, • Microsoft Fabric\n, • Cloud security and governance experience\n General Responsibilities \n \n, • Participate in training, development and continuous professional development activities.\n, • Maintain awareness of current technologies, industry trends and best practices.\n, • Promote equality, diversity and inclusion.\n, • Comply with all health, safety, safeguarding and security requirements.\n, • Deliver a consistently high standard of customer service.\n, • Undertake additional duties as reasonably required by management.\n Benefits & Additional Information \n \n, • Salary of £51,000 per annum\n, • Primarily office-based role in Watford\n, • Working hours 08:30 - 17:00 Monday to Thursday\n, • Early finish of 16:30 on Fridays\n, • Opportunity to work on cloud transformation, data warehouse development, DevOps automation, and enterprise applications within a broad technology environment.\n Please note: The responsibilities outlined above are not exhaustive and may be amended from time to time to meet business requirements. They do not form part of any contract of employment.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Provide your feedback on BizChat\n \n \n \n \n \n \n \n \n \n \n

Are you ready to power one of the world’s most iconic energy drink brands – from behind the scenes? 💚 \n \n We’re proud to be working in partnership with Monster Energy, the global leader in energy drinks, to recruit a talented and driven Technical Services Specialist to join their EMEA Operations team. \n \n Monster Energy is a brand that needs no introduction – bold, edgy, and unapologetically unique. \n \n This is an exciting opportunity for a highly organised and analytical professional to join a fast-paced, global business and play a key role in supporting technical processes, supplier management and production readiness. \n \n 🔧 The Role \n\n • \n, • Managing, logging and tracking print and colour samples submitted by suppliers\n, • Maintaining accurate technical records, databases and physical and digital sample archives\n, • Monitoring supplier compliance with agreed processes and submission requirements\n, • Working closely with suppliers to resolve missing, late or incomplete submissions\n, • Analysing sample and compliance data to identify trends, risks and opportunities for improvement\n, • Preparing reports, dashboards and KPI summaries to support the Technical Services team\n, • Supporting production verification by cross-checking supplier submissions against production plans and technical requirements\n, • Highlighting discrepancies, risks and non-conformities and supporting continuous improvement across Technical Services processes\n\n \n 🧠 About You \n \n We're looking for someone who brings a strong eye for detail, a methodical approach and a genuine interest in technical processes and data. \n \n Ideally, you will have: \n \n\n • Experience in an administrative, technical support, quality, manufacturing or supplier-facing environment\n, • Experience working with data, records management or process administration\n, • Experience within packaging, printing, manufacturing or a supplier environment would be advantageous\n, • Strong attention to detail and accuracy\n, • Confident using Microsoft Excel and other Microsoft Office applications\n, • The ability to analyse data, identify trends and maintain accurate databases and records\n, • Strong organisational and prioritisation skills, with the ability to manage multiple priorities\n, • Excellent written and verbal communication skills\n\n \n This is a fantastic opportunity for someone looking to develop their experience within Technical Services, supplier quality and manufacturing operations, with the role offering a clear pathway for future progression within the Technical Services function. \n \n If the role and responsibilities sound like a good fit for you, then I’d love to speak to you! \n \n Please get in touch with Victoria Winter or click “Apply Now” to be considered for this vacancy. \n \n The Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

The Role Managing, logging and tracking print and colour samples submitted by suppliers Maintaining accurate technical records, databases and physical and digital sample archives Monitoring supplier compliance with agreed processes and submission requirements Working closely with suppliers to resol

Location UAE (travel required to drift events, testing days, and motorsport activities) Employment Type Full-Time About the Role We are seeking an experienced, highly organized, and passionate Drift Crew Chief & Lead Technician to take full responsibility for the preparation, maintenance, setup, and race-day operation of two competitive drift cars supporting two drivers. This is a hands-on role requiring strong mechanical knowledge, attention to detail, and a deep understanding of drifting and vehicle dynamics. The successful candidate will ensure both vehicles are safe, reliable, competitive, and fully prepared at all times, allowing drivers to focus solely on performance. The ideal candidate lives and breathes motorsport, understands the demands of drift competition, and takes pride in delivering race-ready vehicles every time they leave the pit lane. Key Responsibilities Vehicle Preparation & Maintenance Manage the complete preparation and maintenance of two competition drift vehicles. Conduct thorough pre-event, post-event, and routine inspections. Perform servicing, repairs, and preventative maintenance. Ensure all mechanical systems are operating at the highest standard, including: Engine Transmission Differential Suspension Steering Braking systems Cooling systems Fuel systems Electrical systems Coordinate and schedule repairs, upgrades, and rebuilds as required. Competition Setup & Performance Prepare and configure vehicles according to driver preferences and event requirements. Set and monitor: Tire pressures Wheel torque specifications Suspension settings Ride height Alignment settings Corner weights (where applicable) Record setup changes and maintain vehicle setup logs. Assist in vehicle development and performance improvements. Driver Support Ensure both drivers are comfortable, safe, and properly positioned before every session. Check and adjust: Seat position Harness fitment Steering wheel position Pedal position Driver cooling and communication systems Conduct all pre-run and post-run driver checks. Race & Event Operations Lead all pit and paddock operations during events. Prepare vehicles for practice, qualifying, and competition runs. Manage tire inventory, tire changes, and pressure monitoring. Manage fuel levels and refueling procedures. Diagnose and resolve mechanical issues efficiently during events. Ensure both vehicles are ready for every scheduled session with minimal downtime. Safety & Compliance Ensure all vehicles meet motorsport safety requirements and event regulations. Inspect and maintain: Harnesses Seats Roll cages Fire suppression systems Battery isolators Safety equipment Ensure vehicles are scrutineering-ready at all times. Logistics & Inventory Maintain inventory of spare parts, tools, fluids, wheels, and tires. Prepare equipment and vehicles for transportation. Manage workshop organization and cleanliness. Coordinate parts procurement and supplier relationships. Reporting & Documentation Maintain service records and maintenance schedules. Track component life cycles and replacement intervals. Document setup changes, repairs, and driver feedback. Provide recommendations for performance, reliability, and operational improvements. Required Skills & Experience Proven experience in drifting, motorsport, circuit racing, rally, or high-performance vehicle preparation. Strong mechanical and diagnostic abilities. Solid understanding of vehicle dynamics and chassis setup. Experience working independently and under pressure during events. Ability to troubleshoot and repair vehicles quickly and effectively. Excellent organizational skills and attention to detail. Professional attitude and strong work ethic. Ability to travel and work weekends as required by event schedules. Preferred Qualifications Previous experience as a Crew Chief, Lead Mechanic, Race Technician, or Motorsport Technician. Fabrication and welding experience. Experience with motorsport data acquisition and logging systems. Understanding of alignment, suspension tuning, and drift vehicle setup. Forklift, trailer, or transport experience is advantageous. Personal Attributes We are looking for someone who: Takes ownership and accountability. Is proactive rather than reactive. Maintains exceptionally high standards. Works calmly under pressure. Is passionate about motorsport and drifting. Has a problem-solving mindset. Understands that attention to detail wins events. Success in This Role Success means both competition vehicles are consistently maintained, prepared, safe, reliable, and ready to perform at the highest level. Drivers should be able to arrive, suit up, and focus entirely on driving, knowing every aspect of vehicle preparation and race-day operations has been handled professionally. Compensation Competitive salary based on experience, skills, and motorsport background, with travel and event-related expenses covered. To Apply: Please submit your CV, relevant motorsport experience, and details of vehicles, teams, or racing programs you have previously supported.

Seeking a Product Designer for a B2B SaaS company to create mobile tools for construction workers, focusing on task updates, photo logging, and daily reporting in challenging environments.

PORCELANOSA, a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, endeavors to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients. Through a dynamic company owned and independent distribution network, Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. Porcelanosa has experienced incredible growth over the years and today our global presence extends to over 140 countries through more than 400 company owned showrooms, distribution centres and an extensive network of independent distributors and retailers. Job role: First line support for hardware and software problems in a Windows environment, this will include on-site installation, support and remote support when based in the office. In this position, you will be performing Desktop and Network support for approximately 450 users across 23 locations in the UK. Daily tasks are as follows: •Desktop Support - via phone, email and face-to-face •Installation of company software - Wareflow, SAP, MS Office, Design software •Setup new users/new PCs •MS Windows Server Administration - Active Directory, DNS, DHCP •Backup administration •SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk •Repair/replace hardware - PCs and peripherals, mobile phones, tablets, printers etc •Liaise with external third-party suppliers for CCTV, email system, Design software, as well as third party IT company •Liaise with internal departments for CRM, SAP, Wareflow, Design software •Telephony administration •Setup company mobiles/hand held devices, tablets •Administration of Network infrastructure, Firewalls and Internet connections. •First point of contact for antivirus, iPads, Video Conference system Personal Attributes -Ability to multitask and remain calm under pressure is essential •Flexibility and adaptability •Must be able to work on your own initiative - self-motivated, able to think outside the box and come up with solutions to problems quickly •Communication Skills - working within contacts in and outside of the organisation Working Pattern; • Part Time, • Monday to Friday, 30 hours (8am - 2pm / 9am to 3pm) with 1 hour break

Facilities Contract Admin Heathrow My client is seeking a ongoing temp based in the Heathrow office. Duties will include updating and logging comlpiance on a CRM system, updating and logging call's, dealing with paperwork and PO issues with contrators, raising WIP reports for senior managers as well as general admin duties and speaking with engineers and clients. Hours 8am to 5pm £18.00p/h. This is a long temp position starting ASAP, if interested please e-mail your CV to Matt at Alex Young Recruitment

About the Role We're looking for a hands-on Warehouse Manager to take charge of the day-to-day running of a busy storage warehouse in Uxbridge. This is a fantastic opportunity for an organised, customer-focused individual with a background in removals or storage logistics to step into a role where they'll have real ownership over how the warehouse operates. Reporting to the Branch Manager, you'll be the key point of contact between the warehouse and its trade storage customers, keeping operations running smoothly, efficiently and cost-effectively. What You'll Be Doing • Managing the daily operation of the warehouse, making the best use of labour, equipment and storage space, • Acting as the main liaison between the warehouse, customers and other facilities, • Overseeing all operational paperwork and ensuring documents are filed and controlled correctly, • Processing bookings and container movements using the Moveware system, • Logging crate usage accurately to support timely invoicing, • Making recommendations to improve cost-efficiency and maximise warehouse capacity, • Ensuring equipment is well maintained and available for use, • Handling forklift truck operations and general warehouse duties where needed, • Distributing reports and providing clear information across warehouse functions, • Picking up varied administrative duties as required What We're Looking For • Previous experience in removals, storage or a similar warehouse/logistics environment is ideal, • Supervisory experience within a large storage warehouse, managing varying volumes of crates, • Licensed forklift truck operator - Reach and Counterbalance, • Strong organisational skills with a keen eye for detail, • Confident communicator, comfortable building relationships at all levels, • Resilient under pressure, reliable, and takes pride in their work and appearance What's On Offer • Full-time, permanent position, • Occasional Saturday morning overtime, • Ongoing training and development as required, • The chance to take real ownership of a warehouse operation and make it your own If you're ready to bring your removals or storage experience into a management role where you can genuinely shape how things run, we'd love to hear from you

Senior DevOps Engineer Location: Watford Working Pattern: Primarily office-based Salary: £51,000 per annum Hours: Monday to Thursday 08:30 - 17:00, Friday 08:30 - 16:30 Reporting To IT Project Manager About the Role We are seeking an experienced Senior DevOps Engineer to support the development, delivery, and continuous improvement of DevOps services, cloud platforms, business applications, and technology projects. This is a senior technical role that combines DevOps engineering, application support, database management, cloud infrastructure, data warehousing, and technical leadership. You will work closely with IT Operations, Project Management, business stakeholders, and third-party suppliers to ensure critical systems remain secure, reliable, scalable, and performant. The successful candidate will also provide mentoring and technical guidance to DevOps Engineers while supporting the organisation's digital transformation strategy. Key Responsibilities DevOps & Cloud Engineering Support the implementation and continual improvement of the DevOps function, including Microsoft Azure DevOps. Design, build and maintain CI/CD pipelines and deployment automation processes. Maintain documented code repositories, configurations and infrastructure standards. Work closely with infrastructure teams to ensure platforms are secure, resilient and optimised. Identify opportunities to automate processes and reduce manual operational effort. Applications & Platform Support Act as technical architect and subject matter expert for business-critical applications. Support application integration, upgrades, patching, optimisation and release management. Provide application support for core and non-core business systems. Collaborate with business owners and third-party vendors on troubleshooting and enhancements. Ensure applications are monitored, documented and maintained to minimise technical debt. Data & Database Management Support the design, implementation and enhancement of enterprise data warehouse solutions. Lead Extract, Transform and Load (ETL) processes and activities. Create, configure, maintain and support databases and database services. Optimise database performance, security and reliability. Support data integrations and reporting platforms. Infrastructure & Systems Support Provide platform support for applications and operating systems. Support system builds, upgrades, releases, patching and fault resolution. Maintain and optimise environments including: SQL Server MySQL PostgreSQL Microsoft Dynamics 365 Learning Management Systems Student Information Systems Business Information Systems Incident, Change & Service Management Act as part of the DevOps resolver team, resolving incidents and service requests within agreed service levels. Provide third-line technical support and escalation assistance. Participate in major incident management and root cause analysis. Maintain accurate records within the IT Service Management (ITSM) platform. Act as a permanent member of the Technical Change Board. Provide occasional out-of-hours support for critical incidents and upgrades. Project Delivery Support the delivery of strategic technology projects and programmes. Lead technical workstreams and project activities where required. Produce and maintain project documentation. Ensure solutions align with technical standards and organisational objectives. Leadership & Mentoring Mentor and support DevOps Engineers and technical team members. Contribute to technical skills development and knowledge sharing. Assist in maintaining technical skills matrices and training plans. Promote best practices across DevOps, cloud engineering and application support. Deputise for senior technical leadership when required. Key Skills & Experience Essential Strong experience with Microsoft Azure and Azure DevOps. Experience building and maintaining CI/CD pipelines. Experience supporting enterprise applications and business systems. Strong database administration and support experience. Experience with SQL Server, MySQL and PostgreSQL. Knowledge of ETL processes and data warehousing concepts. Experience with cloud infrastructure, automation and Infrastructure as Code. Strong troubleshooting and third-line support experience. Experience with monitoring, logging and application performance management. Scripting and automation skills. Experience working within Agile and DevOps environments. Desirable Microsoft Dynamics 365 Data Warehouse technologies Learning Management Systems Terraform Kubernetes PowerShell Azure Data Factory Azure SQL Microsoft Fabric Cloud security and governance experience General Responsibilities Participate in training, development and continuous professional development activities. Maintain awareness of current technologies, industry trends and best practices. Promote equality, diversity and inclusion. Comply with all health, safety, safeguarding and security requirements. Deliver a consistently high standard of customer service. Undertake additional duties as reasonably required by management. Benefits & Additional Information Salary of £51,000 per annum Primarily office-based role in Watford Working hours 08:30 - 17:00 Monday to Thursday Early finish of 16:30 on Fridays Opportunity to work on cloud transformation, data warehouse development, DevOps automation, and enterprise applications within a broad technology environment. Please note: The responsibilities outlined above are not exhaustive and may be amended from time to time to meet business requirements. They do not form part of any contract of employment. Provide your feedback on BizChat

Job Title: Snowflake Data Architect - 5 DAYS A WEEK ON-SITE Day Rate: £600-£700 per day Location: Wembley London - 5 days on-site Our client, a well-established and diversified multinational organisation, is seeking a Snowflake / Data Architect to join their team. Skills Solid experience in Data Engineering or Data Architecture, with solid experience in specialising in Snowflake platform design and governance. Data Architecture: Mastery of Data Warehouse design methodologies - Inmon, Kimball, and Data Vault 2.0 - with the judgement to apply the right pattern for the right use case. Technical Skills: Expert SQL and Python; hands-on experience with dbt (data build tool) or equivalent transformation frameworks. AWS Integration: Solid understanding of AWS IAM, S3 data lake patterns, and PrivateLink for cross-cloud data connectivity. AI Readiness: Practical experience architecting data infrastructure for AI/ML consumption - vector databases, embedding stores, and RAG pipeline integration. Soft Skills: Strong interpersonal skills; ability to translate complex data architecture into clear language for Business Analysts and non-technical stakeholders. Duties Data Modelling Standard: defining Star Schema patterns, Snowflake object hierarchies, and modelling conventions that serve as the Group-wide standard for all data products. Cross-Cloud Orchestration: Design and implement secure, high-throughput data pipelines connecting AWS S3 and Azure APIs through Snowflake - ensuring data integrity, lineage tracking, and end-to-end auditability. Snowflake Governance: Own the full security model for the Snowflake platform - RBAC policy design, dynamic data masking, row-level security, and comprehensive audit logging across all environments. FinOps for Data: Monitor Snowflake credit consumption patterns, identify and remediate high-cost query anti-patterns, and implement warehouse scheduling strategies to reduce operational data spend. AI Readiness: Architect data stores purpose-built for LLM consumption - including vector databases, embedding pipelines, and RAG-compatible data structures that will serve as the foundation for the clients AI product layer. Data Contracts: Partner with Business Analysts to formally define and document 'Data Contracts' between systems - creating clear, agreed interfaces between producers and consumers across the data platform

Are you an organised administrator who enjoys keeping projects, systems and suppliers running smoothly? We're recruiting for a Projects and Order Processing Administrator to join a global business in Watford. This is a varied role supporting sites across the UK and Europe, coordinating project orders, maintaining accurate systems and working closely with vendors, contractors and internal teams. This is a long-term temporary opportunity as a maternity cover, starting in September so that you are able to have an in-depth handover before the current administrator begins her maternity leave. Hourly rate equivalent of £28,800pa. Monday - Friday, fully office-based. Duties to include: Raising and logging equipment and project orders for new and existing warehouse sites, ensuring everything is delivered on time. Supporting warehouse teams with project work, equipment queries and general advice. Managing and maintaining spreadsheets and tracker records, ensuring vendor, equipment and pricing information is accurate and up to date across the regions. Producing spreadsheets, management information and general reports. Updating and issuing company manuals, including equipment specifications and signage information. Coordinating diaries and meetings with external consultants and contractors. Carrying out vendor due diligence, including checking insurance and legal certifications. Candidate Requirements: Good working knowledge of all Microsoft packages including MS Excel Strong administration and organisational skills. Excellent attention to detail. The ability to work under pressure and manage competing deadlines. A self-motivated approach, with the confidence to use your own initiative. Strong communication skills and a collaborative, team-focused attitude. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Resident Contact Adviser - Social houisng Between 28,000 - 30,000 PA Permanent Hyperion Partners are supporting a housing association with the recruitment of a confident, customer-focused Resident Contact Adviser to join their Property Services team. This is a fast-paced, frontline role where you will be the first point of contact for residents with repairs enquiries. You will handle a high volume of calls and other customer enquiries, accurately log and triage repairs, coordinate appointments and work closely with contractors, surveyors and colleagues to ensure repairs are progressed through to completion. You will work on a patch-based basis, taking ownership of repairs within your allocated properties and providing residents with a consistent, reliable and responsive service. Key Responsibilities • Act as the first point of contact for residents via phone, email, Teams, WhatsApp, Customer Hub and face-to-face., • Handle high volumes of calls while providing a professional, empathetic and solution-focused service., • Diagnose and triage repairs and accurately raise works orders using NEC., • Coordinate appointments between residents, contractors and surveyors., • Monitor repairs and chase outstanding or overdue works., • Keep residents informed of progress, delays, appointment changes and completion dates., • Manage the Repairs Inbox and ensure enquiries are responded to within agreed timescales., • Maintain accurate records of all customer interactions and repairs., • Liaise with contractors to obtain updates, completion dates, photographs and supporting evidence., • Support complaints, disrepair cases and evidence gathering where required., • Provide administrative support to the wider Property Services team., • Provide administrative support for Damp & Mould cases, including logging reports, booking inspections and ensuring cases are referred promptly to the Damp & Mould Coordinator. About You We are looking for someone who is genuinely passionate about customer service and can demonstrate experience working in a busy, customer-facing environment. You will ideally have: • Experience within social housing, housing repairs, property services or a similar environment., • Strong experience handling high volumes of customer enquiries., • Experience coordinating repairs, appointments or contractor workloads., • Good understanding of repairs diagnostics and categorisation., • Experience working to SLAs and KPIs., • Excellent verbal and written communication skills., • Strong organisation and time-management skills., • The ability to manage challenging conversations calmly and empathetically., • Excellent attention to detail and accurate record keeping., • Confidence using IT systems, Microsoft Office and housing management systems such as NEC or similar., • The ability to work independently, use your own initiative and take ownership of your workload. Why Join? This is an important frontline role within Property Services, giving you the opportunity to make a real difference to the experience of residents. You will work closely with residents, contractors, surveyors and housing teams while contributing to the delivery of an efficient and resident-focused repairs service. If you are organised, proactive and customer-focused, and enjoy working in a fast-paced environment where no two days are the same, we would love to hear from you. Apply now to find out more about this Resident Contact Adviser opportunity

Contact Centre Officer Location: South London Working Pattern: Hybrid Salary: 30,000 - 33,000 Contract: Permanent About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Contact Centre Officer to join their Property Services team. We are looking for a confident, customer-focused individual with strong telephone and customer service experience who can thrive in a fast-paced, frontline environment. You will act as a first point of contact for residents, handling a high volume of enquiries, triaging repairs, accurately logging information and ensuring residents receive a professional, responsive and reliable service. The successful candidate will be proactive, organised and solution-focused, with the ability to remain calm when dealing with challenging situations and take ownership of enquiries through to resolution. Key Responsibilities Act as the first point of contact for residents across telephone, email and other communication channels. Handle high volumes of customer enquiries while maintaining a professional and empathetic approach. Accurately record customer contacts, enquiries and repairs on the relevant systems. Triage repairs and ensure enquiries are directed to the appropriate service area. Provide residents with clear advice regarding repairs, responsibilities, timescales and next steps. Resolve enquiries at first point of contact wherever possible. Coordinate appointments between residents, contractors and surveyors. Monitor outstanding repairs and follow up with contractors where required. Keep residents informed of repair progress, delays, appointment changes and expected completion dates. Manage shared inboxes and ensure enquiries are responded to within agreed timescales. Identify and escalate complex cases, complaints, safeguarding concerns and service failures appropriately. Provide support to vulnerable residents and ensure welfare or emergency concerns are escalated promptly. Support the wider Property Services team with administration and customer enquiries. Provide administrative support for Damp & Mould cases, including logging reports and ensuring they are referred to the appropriate team. Maintain accurate records and contribute to performance monitoring and service improvement. About You We are looking for someone who is genuinely passionate about customer service and can demonstrate experience working in a busy, customer-facing environment. You will ideally have: Strong telephone and contact centre experience, including handling high volumes of calls. Experience within social housing, housing repairs, property services or a similar environment is highly desirable. Excellent communication and interpersonal skills. Experience dealing with customers, residents or tenants and understanding the customer journey. Experience working to SLAs and KPIs. Strong organisational and time-management skills. The ability to prioritise your workload and manage multiple enquiries at the same time. Experience dealing with challenging conversations calmly and empathetically. Strong attention to detail and accurate record keeping. Good IT skills and experience using CRM, housing or customer management systems. The ability to work independently, use your own initiative and take ownership of customer enquiries. A proactive, solution-focused approach with a genuine commitment to delivering excellent customer service. Why Join? This is an excellent opportunity to join a leading community housing provider in an important frontline role where you will make a real difference to the experience of residents. You will work closely with residents, contractors, surveyors and internal teams, helping to ensure enquiries and repairs are dealt with efficiently and residents receive clear and consistent communication throughout their journey. If you are confident on the phone, customer-focused, organised and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to find out more about this Contact Centre Officer opportunity

Customer Service Officer Watford Salary: £30,386 (pro rata) 6 Month Fixed Term Contract, 37 hours per week (office-based) The Vacancy Introduction to the role We work with our customers and communities to change lives, and we’re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Services Officer, you will act as the “voice and face” of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within acall centre. Role purpose We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. The right candidate will be highly customerfocused and committed to delivering quality services to our residents and work effectively and proactively with colleagues to give our customers an exceptional customer experience. What’s the role? Key Accountabilities: Be the first point of contact for the organisation’s customers, assisting with a range of enquiries and liaising with other staff members as require. Assess and resolve enquiries, requests and complaints by telephone, email, online or face to face as reasonably possible. Effective administration of the repairs process to include call handling, email responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating, and completing works on the system in a timely and effective manner. Focus on creating a first time resolution for the customer ensuring queries are dealt with where possible at first point of contact, taking ownership to resolve queries effectively. Apply sound judgement to resolve customer queries in relation to repairs and maintenance. Doing so in a timely manner as well as managing such queries sensitively and effectively through to satisfactory resolution. Provide accurate repairs advice to customers. Demonstrating empathy, professionalism and the ability to manage conflict, achieving a balance between requirements of customers and internal stakeholders. Acting as a key point of contact for customer enquiries and signposting customer queries appropriately. Ensuring that all customer enquiries and requests are dealt with in a prompt, courteous manner that demonstrates excellent customer service in all communications with customers. Provide a comprehensive information service to all customers, advising on services, policies, procedures of the organisation to either inform or resolve the needs of the customer. To use sound judgement and take decisions within the established procedures/policies for each service request including logging, processing and progress chasing enquiries or repairs requests whilst adhering to the procedures, policies, service standards and key performance targets to maximise customer satisfaction. What are we looking for? Essential: At least 2 years’ experience in Customer Service / Reception Qualifications in Customer Service / Customer Care You will need to maintain a satisfactory basic level DBS check What can we offer you? 28 days’ annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV. Closing date: 23rd August 2026 Interviews: To be confirmed (Please note we reserve the right to close the vacancy early if we receive a large response.)

Sales Support Executive Location: Croxley Hours: 37.5 per week Department: Sales Reports to: Head of Operational Sales Are you highly organised, commercially aware, and passionate about delivering exceptional client service? We’re looking for a proactive Sales Support Executive to join our Office and play a key role in driving the success of our Sales team. In this fast‑paced, multi‑skilled role, you’ll support Senior Sales Support and Sales Managers to enhance sales performance, streamline processes, and ensure every client receives a first‑class experience during the acquisition journey. You’ll be central to maintaining accurate systems, coordinating client communications, and ensuring opportunities are captured and progressed efficiently. What You’ll Be Doing Logging new applications and creating jobs across internal systems Ensuring quotations are accurate, correctly formatted, and delivered promptly to clients Updating SAP and CRM records to maintain data accuracy Acting as a key point of contact for inbound sales calls Supporting Sales Managers as a secondary client contact during acquisition Re‑engaging dormant accounts and following up expired quotations Coordinating meetings for Sales Managers based on inbound enquiries Collaborating closely with the Quotations team to ensure timely proposal delivery Providing general support to Senior Sales Support and wider Sales operations What You’ll Bring Technical Competencies Strong commercial awareness Excellent time management and organisational skills Target‑driven mindset with the ability to identify opportunities Confident communication and negotiation skills Knowledge of the construction industry (desirable) Behavioural Competencies Professionalism, integrity, and a client‑focused approach Calm and composed under pressure Strong relationship‑building skills Self‑motivated and results‑driven Commitment to continuous improvement Why Join Us? You’ll be part of a collaborative, high‑performing Sales function where your contribution directly supports business growth and client satisfaction. This role offers variety, responsibility, and the opportunity to develop your commercial and operational skillset within a respected organisation. If you’re organised, proactive, and thrive in a client‑focused environment, we’d love to hear from you

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