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\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Senior DevOps Engineer Location: WatfordWorking Pattern: Primarily office-basedSalary: £51,000 per annumHours: Monday to Thursday 08:30 - 17:00, Friday 08:30 - 16:30Reporting To IT Project Manager About the Role We are seeking an experienced Senior DevOps Engineer to support the development, delivery, and continuous improvement of DevOps services, cloud platforms, business applications, and technology projects. This is a senior technical role that combines DevOps engineering, application support, database management, cloud infrastructure, data warehousing, and technical leadership. You will work closely with IT Operations, Project Management, business stakeholders, and third-party suppliers to ensure critical systems remain secure, reliable, scalable, and performant. The successful candidate will also provide mentoring and technical guidance to DevOps Engineers while supporting the organisation's digital transformation strategy. Key Responsibilities DevOps & Cloud Engineering \n \n • Support the implementation and continual improvement of the DevOps function, including Microsoft Azure DevOps.\n, • Design, build and maintain CI/CD pipelines and deployment automation processes.\n, • Maintain documented code repositories, configurations and infrastructure standards.\n, • Work closely with infrastructure teams to ensure platforms are secure, resilient and optimised.\n, • Identify opportunities to automate processes and reduce manual operational effort.\n Applications & Platform Support \n \n, • Act as technical architect and subject matter expert for business-critical applications.\n, • Support application integration, upgrades, patching, optimisation and release management.\n, • Provide application support for core and non-core business systems.\n, • Collaborate with business owners and third-party vendors on troubleshooting and enhancements.\n, • Ensure applications are monitored, documented and maintained to minimise technical debt.\n Data & Database Management \n \n, • Support the design, implementation and enhancement of enterprise data warehouse solutions.\n, • Lead Extract, Transform and Load (ETL) processes and activities.\n, • Create, configure, maintain and support databases and database services.\n, • Optimise database performance, security and reliability.\n, • Support data integrations and reporting platforms.\n Infrastructure & Systems Support \n \n, • Provide platform support for applications and operating systems.\n, • Support system builds, upgrades, releases, patching and fault resolution.\n, • Maintain and optimise environments including: \n \n, • SQL Server\n, • MySQL\n, • PostgreSQL\n, • Microsoft Dynamics 365\n, • Learning Management Systems\n, • Student Information Systems\n, • Business Information Systems\n \n Incident, Change & Service Management \n \n, • Act as part of the DevOps resolver team, resolving incidents and service requests within agreed service levels.\n, • Provide third-line technical support and escalation assistance.\n, • Participate in major incident management and root cause analysis.\n, • Maintain accurate records within the IT Service Management (ITSM) platform.\n, • Act as a permanent member of the Technical Change Board.\n, • Provide occasional out-of-hours support for critical incidents and upgrades.\n Project Delivery \n \n, • Support the delivery of strategic technology projects and programmes.\n, • Lead technical workstreams and project activities where required.\n, • Produce and maintain project documentation.\n, • Ensure solutions align with technical standards and organisational objectives.\n Leadership & Mentoring \n \n, • Mentor and support DevOps Engineers and technical team members.\n, • Contribute to technical skills development and knowledge sharing.\n, • Assist in maintaining technical skills matrices and training plans.\n, • Promote best practices across DevOps, cloud engineering and application support.\n, • Deputise for senior technical leadership when required.\n Key Skills & Experience Essential \n \n, • Strong experience with Microsoft Azure and Azure DevOps.\n, • Experience building and maintaining CI/CD pipelines.\n, • Experience supporting enterprise applications and business systems.\n, • Strong database administration and support experience.\n, • Experience with SQL Server, MySQL and PostgreSQL.\n, • Knowledge of ETL processes and data warehousing concepts.\n, • Experience with cloud infrastructure, automation and Infrastructure as Code.\n, • Strong troubleshooting and third-line support experience.\n, • Experience with monitoring, logging and application performance management.\n, • Scripting and automation skills.\n, • Experience working within Agile and DevOps environments.\n Desirable \n \n, • Microsoft Dynamics 365\n, • Data Warehouse technologies\n, • Learning Management Systems\n, • Terraform\n, • Kubernetes\n, • PowerShell\n, • Azure Data Factory\n, • Azure SQL\n, • Microsoft Fabric\n, • Cloud security and governance experience\n General Responsibilities \n \n, • Participate in training, development and continuous professional development activities.\n, • Maintain awareness of current technologies, industry trends and best practices.\n, • Promote equality, diversity and inclusion.\n, • Comply with all health, safety, safeguarding and security requirements.\n, • Deliver a consistently high standard of customer service.\n, • Undertake additional duties as reasonably required by management.\n Benefits & Additional Information \n \n, • Salary of £51,000 per annum\n, • Primarily office-based role in Watford\n, • Working hours 08:30 - 17:00 Monday to Thursday\n, • Early finish of 16:30 on Fridays\n, • Opportunity to work on cloud transformation, data warehouse development, DevOps automation, and enterprise applications within a broad technology environment.\n Please note: The responsibilities outlined above are not exhaustive and may be amended from time to time to meet business requirements. They do not form part of any contract of employment.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Provide your feedback on BizChat\n \n \n \n \n \n \n \n \n \n \n

Are you ready to power one of the world’s most iconic energy drink brands – from behind the scenes? 💚 \n \n We’re proud to be working in partnership with Monster Energy, the global leader in energy drinks, to recruit a talented and driven Technical Services Specialist to join their EMEA Operations team. \n \n Monster Energy is a brand that needs no introduction – bold, edgy, and unapologetically unique. \n \n This is an exciting opportunity for a highly organised and analytical professional to join a fast-paced, global business and play a key role in supporting technical processes, supplier management and production readiness. \n \n 🔧 The Role \n\n • \n, • Managing, logging and tracking print and colour samples submitted by suppliers\n, • Maintaining accurate technical records, databases and physical and digital sample archives\n, • Monitoring supplier compliance with agreed processes and submission requirements\n, • Working closely with suppliers to resolve missing, late or incomplete submissions\n, • Analysing sample and compliance data to identify trends, risks and opportunities for improvement\n, • Preparing reports, dashboards and KPI summaries to support the Technical Services team\n, • Supporting production verification by cross-checking supplier submissions against production plans and technical requirements\n, • Highlighting discrepancies, risks and non-conformities and supporting continuous improvement across Technical Services processes\n\n \n 🧠 About You \n \n We're looking for someone who brings a strong eye for detail, a methodical approach and a genuine interest in technical processes and data. \n \n Ideally, you will have: \n \n\n • Experience in an administrative, technical support, quality, manufacturing or supplier-facing environment\n, • Experience working with data, records management or process administration\n, • Experience within packaging, printing, manufacturing or a supplier environment would be advantageous\n, • Strong attention to detail and accuracy\n, • Confident using Microsoft Excel and other Microsoft Office applications\n, • The ability to analyse data, identify trends and maintain accurate databases and records\n, • Strong organisational and prioritisation skills, with the ability to manage multiple priorities\n, • Excellent written and verbal communication skills\n\n \n This is a fantastic opportunity for someone looking to develop their experience within Technical Services, supplier quality and manufacturing operations, with the role offering a clear pathway for future progression within the Technical Services function. \n \n If the role and responsibilities sound like a good fit for you, then I’d love to speak to you! \n \n Please get in touch with Victoria Winter or click “Apply Now” to be considered for this vacancy. \n \n The Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Facilities Contract Admin Heathrow My client is seeking a ongoing temp based in the Heathrow office. Duties will include updating and logging comlpiance on a CRM system, updating and logging call's, dealing with paperwork and PO issues with contrators, raising WIP reports for senior managers as well as general admin duties and speaking with engineers and clients. Hours 8am to 5pm £18.00p/h. This is a long temp position starting ASAP, if interested please e-mail your CV to Matt at Alex Young Recruitment

About the Role We're looking for a hands-on Warehouse Manager to take charge of the day-to-day running of a busy storage warehouse in Uxbridge. This is a fantastic opportunity for an organised, customer-focused individual with a background in removals or storage logistics to step into a role where they'll have real ownership over how the warehouse operates. Reporting to the Branch Manager, you'll be the key point of contact between the warehouse and its trade storage customers, keeping operations running smoothly, efficiently and cost-effectively. What You'll Be Doing • Managing the daily operation of the warehouse, making the best use of labour, equipment and storage space, • Acting as the main liaison between the warehouse, customers and other facilities, • Overseeing all operational paperwork and ensuring documents are filed and controlled correctly, • Processing bookings and container movements using the Moveware system, • Logging crate usage accurately to support timely invoicing, • Making recommendations to improve cost-efficiency and maximise warehouse capacity, • Ensuring equipment is well maintained and available for use, • Handling forklift truck operations and general warehouse duties where needed, • Distributing reports and providing clear information across warehouse functions, • Picking up varied administrative duties as required What We're Looking For • Previous experience in removals, storage or a similar warehouse/logistics environment is ideal, • Supervisory experience within a large storage warehouse, managing varying volumes of crates, • Licensed forklift truck operator - Reach and Counterbalance, • Strong organisational skills with a keen eye for detail, • Confident communicator, comfortable building relationships at all levels, • Resilient under pressure, reliable, and takes pride in their work and appearance What's On Offer • Full-time, permanent position, • Occasional Saturday morning overtime, • Ongoing training and development as required, • The chance to take real ownership of a warehouse operation and make it your own If you're ready to bring your removals or storage experience into a management role where you can genuinely shape how things run, we'd love to hear from you

PORCELANOSA, a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, endeavors to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients. Through a dynamic company owned and independent distribution network, Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. Porcelanosa has experienced incredible growth over the years and today our global presence extends to over 140 countries through more than 400 company owned showrooms, distribution centres and an extensive network of independent distributors and retailers. Job role: First line support for hardware and software problems in a Windows environment, this will include on-site installation, support and remote support when based in the office. In this position, you will be performing Desktop and Network support for approximately 450 users across 23 locations in the UK. Daily tasks are as follows: •Desktop Support - via phone, email and face-to-face •Installation of company software - Wareflow, SAP, MS Office, Design software •Setup new users/new PCs •MS Windows Server Administration - Active Directory, DNS, DHCP •Backup administration •SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk •Repair/replace hardware - PCs and peripherals, mobile phones, tablets, printers etc •Liaise with external third-party suppliers for CCTV, email system, Design software, as well as third party IT company •Liaise with internal departments for CRM, SAP, Wareflow, Design software •Telephony administration •Setup company mobiles/hand held devices, tablets •Administration of Network infrastructure, Firewalls and Internet connections. •First point of contact for antivirus, iPads, Video Conference system Personal Attributes -Ability to multitask and remain calm under pressure is essential •Flexibility and adaptability •Must be able to work on your own initiative - self-motivated, able to think outside the box and come up with solutions to problems quickly •Communication Skills - working within contacts in and outside of the organisation Working Pattern; • Part Time, • Monday to Friday, 30 hours (8am - 2pm / 9am to 3pm) with 1 hour break

Senior DevOps Engineer Location: Watford Working Pattern: Primarily office-based Salary: £51,000 per annum Hours: Monday to Thursday 08:30 - 17:00, Friday 08:30 - 16:30 Reporting To IT Project Manager About the Role We are seeking an experienced Senior DevOps Engineer to support the development, delivery, and continuous improvement of DevOps services, cloud platforms, business applications, and technology projects. This is a senior technical role that combines DevOps engineering, application support, database management, cloud infrastructure, data warehousing, and technical leadership. You will work closely with IT Operations, Project Management, business stakeholders, and third-party suppliers to ensure critical systems remain secure, reliable, scalable, and performant. The successful candidate will also provide mentoring and technical guidance to DevOps Engineers while supporting the organisation's digital transformation strategy. Key Responsibilities DevOps & Cloud Engineering Support the implementation and continual improvement of the DevOps function, including Microsoft Azure DevOps. Design, build and maintain CI/CD pipelines and deployment automation processes. Maintain documented code repositories, configurations and infrastructure standards. Work closely with infrastructure teams to ensure platforms are secure, resilient and optimised. Identify opportunities to automate processes and reduce manual operational effort. Applications & Platform Support Act as technical architect and subject matter expert for business-critical applications. Support application integration, upgrades, patching, optimisation and release management. Provide application support for core and non-core business systems. Collaborate with business owners and third-party vendors on troubleshooting and enhancements. Ensure applications are monitored, documented and maintained to minimise technical debt. Data & Database Management Support the design, implementation and enhancement of enterprise data warehouse solutions. Lead Extract, Transform and Load (ETL) processes and activities. Create, configure, maintain and support databases and database services. Optimise database performance, security and reliability. Support data integrations and reporting platforms. Infrastructure & Systems Support Provide platform support for applications and operating systems. Support system builds, upgrades, releases, patching and fault resolution. Maintain and optimise environments including: SQL Server MySQL PostgreSQL Microsoft Dynamics 365 Learning Management Systems Student Information Systems Business Information Systems Incident, Change & Service Management Act as part of the DevOps resolver team, resolving incidents and service requests within agreed service levels. Provide third-line technical support and escalation assistance. Participate in major incident management and root cause analysis. Maintain accurate records within the IT Service Management (ITSM) platform. Act as a permanent member of the Technical Change Board. Provide occasional out-of-hours support for critical incidents and upgrades. Project Delivery Support the delivery of strategic technology projects and programmes. Lead technical workstreams and project activities where required. Produce and maintain project documentation. Ensure solutions align with technical standards and organisational objectives. Leadership & Mentoring Mentor and support DevOps Engineers and technical team members. Contribute to technical skills development and knowledge sharing. Assist in maintaining technical skills matrices and training plans. Promote best practices across DevOps, cloud engineering and application support. Deputise for senior technical leadership when required. Key Skills & Experience Essential Strong experience with Microsoft Azure and Azure DevOps. Experience building and maintaining CI/CD pipelines. Experience supporting enterprise applications and business systems. Strong database administration and support experience. Experience with SQL Server, MySQL and PostgreSQL. Knowledge of ETL processes and data warehousing concepts. Experience with cloud infrastructure, automation and Infrastructure as Code. Strong troubleshooting and third-line support experience. Experience with monitoring, logging and application performance management. Scripting and automation skills. Experience working within Agile and DevOps environments. Desirable Microsoft Dynamics 365 Data Warehouse technologies Learning Management Systems Terraform Kubernetes PowerShell Azure Data Factory Azure SQL Microsoft Fabric Cloud security and governance experience General Responsibilities Participate in training, development and continuous professional development activities. Maintain awareness of current technologies, industry trends and best practices. Promote equality, diversity and inclusion. Comply with all health, safety, safeguarding and security requirements. Deliver a consistently high standard of customer service. Undertake additional duties as reasonably required by management. Benefits & Additional Information Salary of £51,000 per annum Primarily office-based role in Watford Working hours 08:30 - 17:00 Monday to Thursday Early finish of 16:30 on Fridays Opportunity to work on cloud transformation, data warehouse development, DevOps automation, and enterprise applications within a broad technology environment. Please note: The responsibilities outlined above are not exhaustive and may be amended from time to time to meet business requirements. They do not form part of any contract of employment. Provide your feedback on BizChat

Are you ready to power one of the world’s most iconic energy drink brands – from behind the scenes? We’re proud to be working in partnership with Monster Energy, the global leader in energy drinks, to recruit a talented and driven Technical Services Specialist to join their EMEA Operations team. Monster Energy is a brand that needs no introduction – bold, edgy, and unapologetically unique. This is an exciting opportunity for a highly organised and analytical professional to join a fast-paced, global business and play a key role in supporting technical processes, supplier management and production readiness. The Role Managing, logging and tracking print and colour samples submitted by suppliers Maintaining accurate technical records, databases and physical and digital sample archives Monitoring supplier compliance with agreed processes and submission requirements Working closely with suppliers to resolve missing, late or incomplete submissions Analysing sample and compliance data to identify trends, risks and opportunities for improvement Preparing reports, dashboards and KPI summaries to support the Technical Services team Supporting production verification by cross-checking supplier submissions against production plans and technical requirements Highlighting discrepancies, risks and non-conformities and supporting continuous improvement across Technical Services processes About You We're looking for someone who brings a strong eye for detail, a methodical approach and a genuine interest in technical processes and data. Ideally, you will have: Experience in an administrative, technical support, quality, manufacturing or supplier-facing environment Experience working with data, records management or process administration Experience within packaging, printing, manufacturing or a supplier environment would be advantageous Strong attention to detail and accuracy Confident using Microsoft Excel and other Microsoft Office applications The ability to analyse data, identify trends and maintain accurate databases and records Strong organisational and prioritisation skills, with the ability to manage multiple priorities Excellent written and verbal communication skills This is a fantastic opportunity for someone looking to develop their experience within Technical Services, supplier quality and manufacturing operations, with the role offering a clear pathway for future progression within the Technical Services function. If the role and responsibilities sound like a good fit for you, then I’d love to speak to you! Please get in touch with Victoria Winter or click “Apply Now” to be considered for this vacancy. The Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy

Resident Contact Adviser - Social houisng Between 28,000 - 30,000 PA Permanent Hyperion Partners are supporting a housing association with the recruitment of a confident, customer-focused Resident Contact Adviser to join their Property Services team. This is a fast-paced, frontline role where you will be the first point of contact for residents with repairs enquiries. You will handle a high volume of calls and other customer enquiries, accurately log and triage repairs, coordinate appointments and work closely with contractors, surveyors and colleagues to ensure repairs are progressed through to completion. You will work on a patch-based basis, taking ownership of repairs within your allocated properties and providing residents with a consistent, reliable and responsive service. Key Responsibilities • Act as the first point of contact for residents via phone, email, Teams, WhatsApp, Customer Hub and face-to-face., • Handle high volumes of calls while providing a professional, empathetic and solution-focused service., • Diagnose and triage repairs and accurately raise works orders using NEC., • Coordinate appointments between residents, contractors and surveyors., • Monitor repairs and chase outstanding or overdue works., • Keep residents informed of progress, delays, appointment changes and completion dates., • Manage the Repairs Inbox and ensure enquiries are responded to within agreed timescales., • Maintain accurate records of all customer interactions and repairs., • Liaise with contractors to obtain updates, completion dates, photographs and supporting evidence., • Support complaints, disrepair cases and evidence gathering where required., • Provide administrative support to the wider Property Services team., • Provide administrative support for Damp & Mould cases, including logging reports, booking inspections and ensuring cases are referred promptly to the Damp & Mould Coordinator. About You We are looking for someone who is genuinely passionate about customer service and can demonstrate experience working in a busy, customer-facing environment. You will ideally have: • Experience within social housing, housing repairs, property services or a similar environment., • Strong experience handling high volumes of customer enquiries., • Experience coordinating repairs, appointments or contractor workloads., • Good understanding of repairs diagnostics and categorisation., • Experience working to SLAs and KPIs., • Excellent verbal and written communication skills., • Strong organisation and time-management skills., • The ability to manage challenging conversations calmly and empathetically., • Excellent attention to detail and accurate record keeping., • Confidence using IT systems, Microsoft Office and housing management systems such as NEC or similar., • The ability to work independently, use your own initiative and take ownership of your workload. Why Join? This is an important frontline role within Property Services, giving you the opportunity to make a real difference to the experience of residents. You will work closely with residents, contractors, surveyors and housing teams while contributing to the delivery of an efficient and resident-focused repairs service. If you are organised, proactive and customer-focused, and enjoy working in a fast-paced environment where no two days are the same, we would love to hear from you. Apply now to find out more about this Resident Contact Adviser opportunity

Contact Centre Officer Location: South London Working Pattern: Hybrid Salary: 30,000 - 33,000 Contract: Permanent About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Contact Centre Officer to join their Property Services team. We are looking for a confident, customer-focused individual with strong telephone and customer service experience who can thrive in a fast-paced, frontline environment. You will act as a first point of contact for residents, handling a high volume of enquiries, triaging repairs, accurately logging information and ensuring residents receive a professional, responsive and reliable service. The successful candidate will be proactive, organised and solution-focused, with the ability to remain calm when dealing with challenging situations and take ownership of enquiries through to resolution. Key Responsibilities Act as the first point of contact for residents across telephone, email and other communication channels. Handle high volumes of customer enquiries while maintaining a professional and empathetic approach. Accurately record customer contacts, enquiries and repairs on the relevant systems. Triage repairs and ensure enquiries are directed to the appropriate service area. Provide residents with clear advice regarding repairs, responsibilities, timescales and next steps. Resolve enquiries at first point of contact wherever possible. Coordinate appointments between residents, contractors and surveyors. Monitor outstanding repairs and follow up with contractors where required. Keep residents informed of repair progress, delays, appointment changes and expected completion dates. Manage shared inboxes and ensure enquiries are responded to within agreed timescales. Identify and escalate complex cases, complaints, safeguarding concerns and service failures appropriately. Provide support to vulnerable residents and ensure welfare or emergency concerns are escalated promptly. Support the wider Property Services team with administration and customer enquiries. Provide administrative support for Damp & Mould cases, including logging reports and ensuring they are referred to the appropriate team. Maintain accurate records and contribute to performance monitoring and service improvement. About You We are looking for someone who is genuinely passionate about customer service and can demonstrate experience working in a busy, customer-facing environment. You will ideally have: Strong telephone and contact centre experience, including handling high volumes of calls. Experience within social housing, housing repairs, property services or a similar environment is highly desirable. Excellent communication and interpersonal skills. Experience dealing with customers, residents or tenants and understanding the customer journey. Experience working to SLAs and KPIs. Strong organisational and time-management skills. The ability to prioritise your workload and manage multiple enquiries at the same time. Experience dealing with challenging conversations calmly and empathetically. Strong attention to detail and accurate record keeping. Good IT skills and experience using CRM, housing or customer management systems. The ability to work independently, use your own initiative and take ownership of customer enquiries. A proactive, solution-focused approach with a genuine commitment to delivering excellent customer service. Why Join? This is an excellent opportunity to join a leading community housing provider in an important frontline role where you will make a real difference to the experience of residents. You will work closely with residents, contractors, surveyors and internal teams, helping to ensure enquiries and repairs are dealt with efficiently and residents receive clear and consistent communication throughout their journey. If you are confident on the phone, customer-focused, organised and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to find out more about this Contact Centre Officer opportunity

Sales Support Executive Location: Croxley Hours: 37.5 per week Department: Sales Reports to: Head of Operational Sales Are you highly organised, commercially aware, and passionate about delivering exceptional client service? We’re looking for a proactive Sales Support Executive to join our Office and play a key role in driving the success of our Sales team. In this fast‑paced, multi‑skilled role, you’ll support Senior Sales Support and Sales Managers to enhance sales performance, streamline processes, and ensure every client receives a first‑class experience during the acquisition journey. You’ll be central to maintaining accurate systems, coordinating client communications, and ensuring opportunities are captured and progressed efficiently. What You’ll Be Doing Logging new applications and creating jobs across internal systems Ensuring quotations are accurate, correctly formatted, and delivered promptly to clients Updating SAP and CRM records to maintain data accuracy Acting as a key point of contact for inbound sales calls Supporting Sales Managers as a secondary client contact during acquisition Re‑engaging dormant accounts and following up expired quotations Coordinating meetings for Sales Managers based on inbound enquiries Collaborating closely with the Quotations team to ensure timely proposal delivery Providing general support to Senior Sales Support and wider Sales operations What You’ll Bring Technical Competencies Strong commercial awareness Excellent time management and organisational skills Target‑driven mindset with the ability to identify opportunities Confident communication and negotiation skills Knowledge of the construction industry (desirable) Behavioural Competencies Professionalism, integrity, and a client‑focused approach Calm and composed under pressure Strong relationship‑building skills Self‑motivated and results‑driven Commitment to continuous improvement Why Join Us? You’ll be part of a collaborative, high‑performing Sales function where your contribution directly supports business growth and client satisfaction. This role offers variety, responsibility, and the opportunity to develop your commercial and operational skillset within a respected organisation. If you’re organised, proactive, and thrive in a client‑focused environment, we’d love to hear from you

Customer Service Officer Watford Salary: £30,386 (pro rata) 6 Month Fixed Term Contract, 37 hours per week (office-based) The Vacancy Introduction to the role We work with our customers and communities to change lives, and we’re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Services Officer, you will act as the “voice and face” of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within acall centre. Role purpose We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. The right candidate will be highly customerfocused and committed to delivering quality services to our residents and work effectively and proactively with colleagues to give our customers an exceptional customer experience. What’s the role? Key Accountabilities: Be the first point of contact for the organisation’s customers, assisting with a range of enquiries and liaising with other staff members as require. Assess and resolve enquiries, requests and complaints by telephone, email, online or face to face as reasonably possible. Effective administration of the repairs process to include call handling, email responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating, and completing works on the system in a timely and effective manner. Focus on creating a first time resolution for the customer ensuring queries are dealt with where possible at first point of contact, taking ownership to resolve queries effectively. Apply sound judgement to resolve customer queries in relation to repairs and maintenance. Doing so in a timely manner as well as managing such queries sensitively and effectively through to satisfactory resolution. Provide accurate repairs advice to customers. Demonstrating empathy, professionalism and the ability to manage conflict, achieving a balance between requirements of customers and internal stakeholders. Acting as a key point of contact for customer enquiries and signposting customer queries appropriately. Ensuring that all customer enquiries and requests are dealt with in a prompt, courteous manner that demonstrates excellent customer service in all communications with customers. Provide a comprehensive information service to all customers, advising on services, policies, procedures of the organisation to either inform or resolve the needs of the customer. To use sound judgement and take decisions within the established procedures/policies for each service request including logging, processing and progress chasing enquiries or repairs requests whilst adhering to the procedures, policies, service standards and key performance targets to maximise customer satisfaction. What are we looking for? Essential: At least 2 years’ experience in Customer Service / Reception Qualifications in Customer Service / Customer Care You will need to maintain a satisfactory basic level DBS check What can we offer you? 28 days’ annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV. Closing date: 23rd August 2026 Interviews: To be confirmed (Please note we reserve the right to close the vacancy early if we receive a large response.)