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Temporary Accommodation Officer (6-month FTC)Salary : £38,674 + Excellent BenefitsLocation : Letchworth Garden CityTravel : Across Hertfordshire and surrounding counties, approximately 50 to 70 miles per weekContract : 6-month Fixed-Term ContractEssential : Full UK driving licence and car insured for business useAre you looking to join a growing, values-led organisation with a clear social purpose?At SettleParadigm, were proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serveIf you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future.About the roleAs a Temporary Accommodation Officer, you will work in partnership with local authorities and internal teams to provide temporary accommodation for people experiencing homelessness. You will manage the day-to-day running of the accommodation, support residents to sustain their licence conditions and work with them towards a positive move into permanent housing.This is a varied role involving allocations, sign-ups, rent and arrears management, property condition monitoring and resident support. You will build strong relationships with partner agencies, ensuring residents receive the right help at the right time. You will also play an important part in maintaining safe, compliant and well-managed temporary accommodation sites.Key responsibilitiesLiaise with local authorities regarding nominations into temporary accommodationComplete sign-ups for new lets and explain licence conditions clearlyWork with the Income Officer to monitor weekly charges and arrearsLiaise with housing benefit teams to progress claims and verificationWork closely with residents and refer or signpost to relevant support agenciesInvestigate breaches of licence or tenancy conditions and refer to the Community Safety team when requiredMonitor terminations and voids, ensuring properties are turned around efficientlySupport residents to move successfully into permanent general needs housingWork with clients referred under the Homeless Prevention InitiativeMonitor safety and security across temporary accommodation sites in line with procedures and health and safety standardsWork with caretakers and handypersons to monitor repairs, damage and servicing of appliancesMaintain accurate records and manage cases sensitively and professionallyAbout youExperience and knowledgeKnowledge of supporting people experiencing homelessness and an understanding of housing issuesKnowledge of excluded licences and temporary accommodation requirementsAbility to administer arrears recovery processes and understanding of rent accounts and housing benefitsExperience dealing with residents in difficult or stressful situationsAbility to manage unacceptable behaviour and enforce licence conditionsAbility to represent SettleParadigm at external meetingsAbility to build effective working relationships with partner agenciesGood IT skillsEssential requirementsFull UK driving licence and access to a car insured for business useAbility to communicate clearly and sensitively with a wide range of residentsAbility to manage challenging behaviour professionallyAbility to work independently across multiple sitesClean Criminal Records Bureau checkPreferred requirementsPassion for supporting people experiencing homelessness and helping them move forwardInterest in developing within housing or resident support rolesExperience working with homelessness services or temporary accommodationBenefitsAt SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.Annual salary: £38,674 per annum25 days holiday, increasing with service, plus Christmas closure and buy optionsGenerous pension scheme up to 9.5% employer contribution via salary sacrificeFamily-friendly leave : Enhanced maternity, paternity, and adoption leaveHealth cash plan claim up to £1,800 for everyday health costs (plus free kids cover)Life cover and income protectionFlexible working hybrid options, modern offices, free parking & EV chargingAnd thats just the beginning! Were also thrilled to provide:Mental Health First Aiders available to supportCar leasing via salary sacrifice (for permanent colleagues subject to conditions)Funded training, qualifications & apprenticeships3 paid volunteering days in the local communitiesPeer-recognition rewards platformPaid professional subscription (one per year)Working Hours37 hours per weekMonday - FridayOur CommitmentWe are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.Accessibility and AdjustmentsWe are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.Please ensure you fully answer the questions on the application form.Closing Date: 04/09/2026We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.TPBN1_UKTJ

Resident Liaison OfficerLocation: Stevenage Contract: Long-term contract 3+ years Working Pattern: Monday to Friday, 5 days per week on site Sector: ConstructionResident Liaison Officer Stevenage We are currently recruiting for an experienced Resident Liaison Officer to join an established construction company working on a major, long-term project in Stevenage.This is an excellent opportunity for an experienced construction liaison professional looking for stability and continuity, with the successful candidate joining one company and working on one major contract expected to run for at least three years.Based from the site office in Stevenage , you will work on site Monday to Friday and play a key role in maintaining positive relationships between the construction team, residents and the local community.The Role As Resident Liaison Officer, you will act as the main point of contact for residents affected by the works, ensuring they are kept informed throughout the project and that any queries, concerns or complaints are dealt with promptly and professionally.Your responsibilities will include:Acting as the main point of contact for residents affected by the works.Keeping residents informed about upcoming works, project timescales and potential disruption.Responding to enquiries, concerns and complaints in a professional and timely manner.Building and maintaining positive relationships with residents and the local community.Working closely with site management and construction teams to resolve issues.Carrying out regular resident communications and engagement activities.Maintaining accurate records of enquiries, complaints, actions and outcomes.Ensuring residents receive clear, accurate and timely information throughout the project.Helping to minimise disruption and maintain strong relationships between the construction company and the local community.About You The successful candidate will ideally have:Previous experience as a Resident Liaison Officer, Customer Liaison Officer, Community Liaison Officer or in a similar role.Experience within the construction, housing or property sector.Excellent communication and interpersonal skills.A confident, approachable and professional manner.Experience dealing with residents, customers or members of the public.The ability to manage complaints and difficult situations calmly and professionally.Strong organisational and administrative skills.Good IT and written communication skills.The ability to work effectively as part of a busy site team.Why Apply? 3+ year long-term opportunityWork on one major contract, offering excellent continuity and stability.Monday to Friday, 5 days per week on site.Based from the site office in Stevenage.Join an established construction company and long-term project team.Opportunity to play an integral role in maintaining positive relationships with residents and the local community.If you are an experienced Construction Resident Liaison Officer looking for a secure, long-term opportunity with an established construction company, this could be an excellent next step in your career.Apply now with your CV to be considered for this long-term Resident Liaison Officer position in Stevenage.TPBN1_UKTJ

Benefit Assessment Officer Part Time - Cambridge Our Revenue and Benefits Service is proud of the high-quality support we provide to our customers and is looking for an experienced Benefits Assessment Officer to join our busy team. This is an excellent opportunity for a motivated and enthusiastic individual to help deliver our Benefits Service by assessing Housing Benefit and Council Tax Support claims accurately and efficiently. The successful candidate will have previous experience working as a Benefits Assessment Officer and will understand the importance of adapting quickly to changes in legislation, guidance, and working practices. You will have a strong working knowledge of Housing Benefit and Council Tax Support, excellent attention to detail, and the ability to manage a demanding workload while maintaining high standards of accuracy. You will also recognise the sensitive nature of benefit claims and be able to provide support to customers in a professional, understanding, and compassionate manner. About You - Experienced Benefits Assessment Officer - Extensive knowledge of Housing Benefit and Council Tax Support - Able to interpret and apply legislation accurately - Strong organisational skills and attention to detail - Excellent customer service and communication skills - Able to work effectively under pressure and meet deadlines If you have the skills, experience, and commitment to succeed in this challenging and rewarding role, we would love to hear from you. Apply today to join our dedicated team. The successful candidate will be required to complete A Basic DBS check Why join us? As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits , including: - Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges - Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme - Agile and Flexible working options - Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave - Family friendly policies and Flexible Bank Holidays - Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform - Staff reward and recognition framework, including an annual staff awards ceremony - Professional Membership Fees paid for, dependent on role - Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics - Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more - Free swimming at CCC swimming pools - Subsidy for public transport - Relocation Assistance may be payable in approved cases - Annually negotiated pay and award progression Hours: This is a part-time role, for 18 hours per week Working Pattern: To be agreed. Contract: Permanent Salary: £37,280 - £41,771 per annum, pro rata (City Pay Band 5) Location: The role involves working from home with very minimal need to travel to central Cambridge. More Information: You can click on the links here to find out more information about Staff Pay and Benefits , Working for the Council , our Values & Behaviours , Equality & Diversity in Recruitment or Our People & Culture Strategy . If you would like an informal chat please contact Richard Smith on or email him at Application Process: To be considered for this role, please click Apply Online’ and submit an application. If you are an internal candidate you can apply by logging in to your Employee Self-Serve ( ESS ) and access the ‘Useful Links’ ( top right of the dashboard, under the person icon ) and click on ‘CCC Job Opportunities’. Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability. Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.

An excellent opportunity has arisen for an experienced Housing Officer to join our client on a temporary assignment for three months. This is a varied, community focused role where you will manage a caseload of lower level Housing Management and Anti Social Behaviour cases. Key Responsibilities *

An excellent opportunity has arisen for an experienced Housing Officer to join our client on a temporary assignment for three months. This is a varied, community focused role where you will manage a caseload of lower level Housing Management and Anti Social Behaviour cases. Manage a caseload of lowe

This opportunity would suit an experienced Housing Officer, Scheme Manager, Supported Housing Officer or Resident Services professional looking for a role with a broad remit across community engagement, tenancy support and resident wellbeing. Housing and Resident Engagement Officer. Sellick Partners

Resident Liaison Officer Location: Stevenage Duration: Long-term contract – 3+ years Working Pattern: Monday to Friday, 5 days per week on site Sector: Construction We are currently recruiting for an experienced Construction Resident Liaison Officer to join an established construction company working on a major long-term contract in Stevenage. This is a fantastic opportunity for someone looking for stability, as the successful candidate will be working for one company on one major contract, with the project expected to run for three years. You will be based on the construction site five days a week, working from the site office and acting as a key link between the construction team, residents and the local community. The Role As Resident Liaison Officer, you will be responsible for maintaining positive relationships with residents throughout the duration of the project. You will ensure residents are kept fully informed of the works and will act as their main point of contact for any queries, concerns or issues. Your duties will include: Acting as the main point of contact for residents affected by the works. Keeping residents informed about upcoming works, timescales and potential disruption. Responding to queries, concerns and complaints professionally and efficiently. Building and maintaining strong relationships with residents and the local community. Working closely with the site management and construction teams to resolve issues. Carrying out regular resident communications and engagement activities. Keeping accurate records of enquiries, complaints and actions. Ensuring residents receive clear and timely information throughout the project. Helping to minimise disruption and maintain excellent relationships between the company and the local community. About You The ideal candidate will have: Previous experience as a Resident Liaison Officer, Customer Liaison Officer, Community Liaison Officer or in a similar position. Experience within the construction, housing or property sector. Excellent communication and interpersonal skills. A confident, approachable and professional manner. Experience dealing with residents, customers or members of the public. The ability to handle complaints and difficult situations calmly and professionally. Strong organisational and administrative skills. Good IT and written communication skills. The ability to work as part of a busy site team. Why Apply? 3 year long-term opportunity Work on one major contract for a client, providing excellent continuity and stability Monday to Friday, 5 days per week on site Based from the site office in Stevenage * Opportunity to become an integral part of a long-term project team If you are an experienced Construction Resident Liaison Officer looking for a secure, long-term opportunity with an established construction company, this could be an excellent next step. Apply now with your CV to be considered for this long-term position in Stevenage

An excellent opportunity has arisen for an experienced Housing Officer to join our client on a temporary assignment for three months. £18.00 to £20.00 per hour depending on experience. This is a varied, community focused role where you will manage a caseload of lower level Housing Management and Anti Social Behaviour cases. Working as part of a supportive team, you will help resolve tenancy and neighbourhood issues through early intervention while ensuring excellent customer service is delivered to residents. The position requires regular travel to different locations, covering up to 75 miles per week. A full UK driving licence and access to your own vehicle are essential. This will remain an office and community based role throughout the assignment. Initially, you will spend more time in the office while becoming familiar with the organisation’s systems and processes. Once established, there may be some flexibility to work from home, but community visits will remain an essential part of the position. Key Responsibilities • Manage a caseload of lower level Housing Management and ASB cases., • Investigate and resolve neighbour disputes and noise complaints., • Deal with tenancy and neighbourhood management issues, including property condition enquiries, no access cases and environmental matters., • Maintain accurate case records and update the relevant housing management systems., • Liaise with residents, colleagues and partner agencies to achieve positive outcomes., • Deliver excellent customer service while managing your own workload effectively. Skills and Experience • Previous experience as a Housing Officer, Neighbourhood Officer, Housing Management Officer or ASB Officer., • Experience managing your own caseload., • Excellent communication and problem solving skills., • Confidence managing difficult conversations and resolving disputes., • Good IT skills with the ability to learn new systems quickly., • Previous experience using a housing management system would be advantageous but is not essential