2nd Line Service Desk Engineer
9 days ago
Borehamwood
A growing, independent MSP supporting SMEs across London and the South East is looking for a talented 2 Line Service Desk Engineer to resolve complex technical issues, deliver infrastructure and Microsoft 365 projects, and help mentor the 1 Line team. This is office based 4 days a week with the option to WFH on Friday's.What you'll do\n\n • Resolve escalated support issues across Microsoft 365, Windows Server, networking and endpoints.\n, • Deliver project work including M365 migrations, Intune deployments and infrastructure upgrades.\n, • Troubleshoot hybrid environments, Active Directory, Entra ID and Intune.\n, • Improve automation, documentation and service quality using HaloPSA, NinjaOne, CIPP and Hudu.\n, • Coach 1 Line engineers and share technical knowledge.\nWhat we're looking for\n\n, • 3+ years' commercial IT support experience, ideally within an MSP.\n, • Strong Microsoft 365, Windows Server and Active Directory knowledge.\n, • Experience with Intune, Entra ID and networking (VPNs, firewalls, routing).\n, • A structured troubleshooting approach and excellent customer service skills.\nWhy join us?\n\n, • Independent, technically led business with no private equity ownership.\n, • Clear progression to 3rd Line and Projects as they grow.\n, • Vendor training and funded certification.\n, • Annual bonus, birthday leave, Perkbox, weekly team lunches and quarterly socials.\n, • Modern equipment and a supportive, collaborative team culture.\nIf you're looking for a role where you'll build your technical skills, work on varied technologies and have genuine opportunities to progress, we'd love to hear from you!