Trabajos head of customer service en HitchinCrear alertas

Current Roles Head of FinanceSalary: Excellent packageOur client is a long established, privately-owned market leader in the FMCG manufacturing industry, supplying both national chains and independent retail groups.With a reputation for award winning design, exceptional product quality and outstanding customer service, the business has built strong long-term partnerships with some of the leading national retailers as well as large independent retail groups. Following significant investment in its production and distribution facilities the company is positioned for sustained growth over the coming years. As part of their ongoing growth and planned succession, they are now seeking an experienced and commercially astute Head of Finance to join their team.The OpportunityThe Head of Finance will be responsible for the overall leadership of the finance function, managing a team of five finance professionals while acting as a key member of the senior leadership team. The successful candidate will combine strong technical accounting capability with commercial awareness, delivering accurate financial reporting, insightful analysis and robust financial governance whilst supporting the Directors with strategic decision making.The ideal candidate will be a dynamic and experienced finance professional who has experience of working within the retail or FMCG industries. They will provide insightful financial reporting and business analysis to support strategic decision-making. You will play a pivotal role in ensuring financial control, improving processes, and contributing to the ongoing success of the business.Skills and Competencies RequiredFully qualified accountant (CIMA, ACCA, or ACA).Experience leading a finance function within a comparably sized manufacturing, retail or FMCG environment.Proven experience producing management accounts, budgeting, forecasting and commercial analysis.Strong people leadership with experience managing and developing finance teams.Excellent ERP/accounting systems knowledge with advanced Excel skills.Commercially focused with the confidence to influence senior stakeholders.Hands-on, proactive and capable of balancing strategic and operational responsibilities.Strong interpersonal skills with the ability to communicate financial information effectively to non-finance stakeholders.Proactive, hands-on approach with the ability to identify improvements and implement change Finance/Risk Financial Services Hertfordshire (GB) Job Ref No: Hof RM 08/26 Contact us 0844 241 2064 Email director@novoexec.comMarketing Executive SearchRyan Millsryan.mills@novoexec.com07913 361589Jon Hollierjon.hollier@novoexec.com07718 751398Ryan Millsryan.mills@novoexec.com07913 361589Dale Perrettdale.perrett@novoexec.com07977 465237Matthew Searlematthew.searle@novoexec.com07912 225151Jon Hollierjon.hollier@novoexec.com07718 751398Retail & eCommerceJo WatkinsJo.watkins@novoexec.com07834 638709Matthew Searlematthew.searle@novoexec.com07912 225151Dale Perrettdale.perrett@novoexec.com07977 465237Financial ServicesAccountancy & FinancialGeorge Woodwardgeorge.woodward@novoexec.com07715 894058Dale Perrettdale.perrett@novoexec.com07977 465237Matthew Searlematthew.searle@novoexec.com07912 225151Jo WatkinsJo.watkins@novoexec.com07834 638709Jon Hollierjon.hollier@novoexec.com07718 751398Jon Hollierjon.hollier@novoexec.com07718 751398

Location:Hitchin, HertfordshrieSector:Sales / Business DevelopmentJob type:PermanentJob reference:AJD1030Salary:Up to 55,000 PA plus BenefitsA Sales & New Business Manager is sought to join a leading electronics manufacturing business in Hitchin, Hertfordshire, driving the growth of existing customer accounts while securing new business opportunities across the contract electronics manufacturing sector.The Sales & New Business Manager, Hitchin, Hertfordshire, will be expected to lead and develop an Account Management team, strengthen customer relationships, and identify new revenue opportunities. Working closely with the Head of Sales and cross-functional teams, you will play a key role in delivering long-term profitable growth while ensuring excellent customer service throughout the sales lifecycle.Responsibilities include:Lead and develop a team of Account Managers to ensure successful and profitable customer account management.Manage and grow key customer relationships through regular business reviews and strategic account planning.Drive new business development activities, identifying and securing opportunities with prospective customers.Take ownership of customer quotations, ensuring requests are processed accurately and followed through to maximise conversion rates.Manage the contract review process, ensuring orders are processed in line with company procedures.Work closely with procurement, production, and operational teams to ensure customer delivery expectations are achieved.Develop and implement sales strategies alongside the Head of Sales to support long-term business growth.Conduct market research and prospecting activities to identify and engage potential new customers.Monitor sales performance against targets and develop action plans to achieve and exceed objectives.Negotiate commercial agreements and deliver tailored solutions that meet customer requirements.Maintain accurate sales forecasting, pipeline management, and customer records.Build strong internal and external relationships to support business growth and customer satisfaction.Key skills & experience:Previous experience in account management, business development, technical sales, or sales management.Strong technical understanding within manufacturing, electronics, engineering, or electrical engineering environments.Proven track record of meeting or exceeding sales and business development targets.Experience managing key customer relationships and delivering customer-focused solutions.Good understanding of commercial processes within contract manufacturing or engineering businesses.Strong negotiation, communication, and presentation skills.Excellent organisational skills with strong attention to detail.Proficiency with Microsoft Office applications including Excel, Word, and PowerPoint.Strong analytical and problem-solving abilities.Experience leading, mentoring, or developing sales/account management teams.Full UK Driving Licence and willingness to travel to customer sites as required.How to apply:Apply now for the Sales & New Business Manager role in Hitchin, Hertfordshire. Send your CV to adighton@redlinegroup.Com or call Adam Dighton on 01582 878821.

Fuel your future with AO – and unlock serious earning potential. We're all about making work, work for you. With a shift pattern designed for real life, you'll have the flexibility you need to keep everything in balance. As one of our Gas Engineers, you'll stay in control of your own Gas Safe card while enjoying a reliable, steady income you can depend on. And the best bit? The rewards. You can earn: Up to £2,000 in performance bonuses. Plus, the chance to boost your earnings with overtime averaging up to £3,000 a year It's everything you need to power your career forward, with a team that's got your back every step of the way. Here's what you can expect to be doing as a Gas Installations Engineer: As an AO Gas Engineer, you'll head out on the road with one of our drivers, visiting customers in their homes and bringing their appliances to life. You'll be installing gas and electrical products safely and efficiently — no repairs, no guesswork. Just high-quality installs and top-notch customer service, every single time. A Few Things About You: You'll need to have: A full UK driving licence with no more than 6 points CCN1 & CKR1 qualifications To be over 21 for insurance purposes At least 1 years' experience in gas installations It'd be great if you also have: Some experience installing electrical appliances (but don't worry — we'll give you all the training you need to get up to speed) Our Benefits: What's in it for you: At AO, we've designed our benefits to make life easier, inside and outside of work: A 4 on, 4 off shift pattern with 24 days holiday — you'll work less than half the year. A company van with fuel paid for, so you're ready to go from day one. On-call support from our expert technical team whenever you need it. Access to fantastic training facilities with ongoing development opportunities. A competitive pension scheme. Plus, a great range of everyday perks: Simply Health cash plan to help cover healthcare costs Help at Hand — access to a 24/7 GP and wellbeing support The option to buy extra holidays for even more flexibility A cycle to work scheme to support a healthier commute Wage stream access, putting you in control of your money every step of the way — access your earnings when you need them, not just on payday Exclusive ticket access to AO Arena, Sale Sharks and Manchester Thunder And that's not all — there's plenty more to discover when you join the team. Location: Broadway Business Park, Yaxley, PE7 3EN Click 'Apply' now to join our family and find out more about the Gas Installations Engineer role. TPBN1_UKTJ

Working closely with the Head of Sales and cross-functional teams, you will play a key role in delivering long-term profitable growth while ensuring excellent customer service throughout the sales lifecycle. Develop and implement sales strategies alongside the Head of Sales to support long-term busi

Head of Membership 12 Month Fixed-Term Contract Home-based (UK) About Us Were Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected. Founded in 1915 by Sir Arthur Pearson to help the many veterans losing their sight during the First World War, we have over a century of experience providing the very best care and support. Since then, weve supported tens of thousands of vision-impaired veterans, helping them regain their independence and providing the tools, skills and confidence they need to lead fulfilling, active lives. Were one transformational team that believes every vision-impaired veteran should be able to lead the life they choose. We are now looking for a Head of Membership to join us on a full-time, 12 month fixed-term contract basis, working 35 hours per week. The Benefits • Salary of £74,000 per annum, • Generous annual leave with the option to buy additional days, • Pension scheme with generous employer contributions, • Access to legal services and mental health support, • Employee Assistance Programme, • Home-working allowance, • Professional and personal development, • Life assurance, • Enhanced pay This is a rewarding opportunity for a senior membership, customer experience or community engagement leader with strategic-level expertise to join our mission-driven charity. By joining us, you'll become part of an organisation that changes the lives of vision-impaired veterans across the length and breadth of the country. This is a transformational role where every improvement you make will enable more veterans to be supported, to live independently and to lead the lives they choose. Whats more, we'll empower you to lead with confidence and play a key role in helping shape our future, whilst continuing to grow as a leader, make a meaningful difference and maintain your career track. So, if you're looking for a rewarding senior leadership role where your work will have a lasting impact, read on and apply today. The Role As Head of Membership, you will lead the development and transformation of our membership function, ensuring an outstanding experience for members is delivered in line with our strategic objectives. You will develop and deliver our membership strategy and operating model, leading initiatives that strengthen member engagement, retention and growth. Championing a member-centric approach, you will ensure our services, communications and engagement programmes continue to evolve to meet member needs and organisational priorities. Working collaboratively across the organisation, you will oversee membership performance, digital development and operational excellence, using insight, technology and continuous improvement to enhance member journeys and deliver measurable impact. Additionally, you will: • Develop and monitor membership KPIs, using data and insight to drive continuous improvement, • Oversee national engagement programmes, events, networks and community initiatives, • Lead the optimisation of CRM systems, member platforms and digital engagement tools, • Ensure effective governance, safeguarding, compliance and risk management across the membership function, • Manage budgets, resources and multidisciplinary teams to deliver strategic priorities, • Represent membership interests internally and externally, building strong relationships with key stakeholders About You To be considered as a Head of Membership, you will need: • Senior leadership experience within a membership, customer experience, community engagement, service operations or similar environment, • Experience developing and implementing organisational strategies, operating models or service frameworks, • Proven experience leading organisational change, transformation or continuous improvement initiatives, • Experience using data, insight and performance measures to inform decision-making and drive improvement, • Experience managing budgets, resources and priorities within a complex organisation, • Experience leading geographically dispersed and multidisciplinary teams, • Knowledge of CRM systems and data-driven engagement approaches, • Knowledge of governance, safeguarding, risk management and regulatory compliance The closing date for this role is 21st August 2026. Other organisations may call this role Director of Membership, Head of Member Experience, Head of Customer Experience, Head of Community Engagement, Head of Service Delivery, Head of Membership Services, Membership Director, or Head of Engagement. We are committed to ensuring everyone can thrive in their role. We can support eligible candidates and employees in applying for Access to Work, a government-funded scheme that provides practical and financial support for workplace adjustments. If you need any adjustments to support accessibilitywhether for the application process, alternative formats of documentation, or the interviewget in touch via the website. Webrecruit and Blind Veterans UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to lead our membership function as Head of Membership, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. JBRP1_UKTJ

Group Operations Director - The Venues Collection | Full-Time / Permanent Competitive salary + excellent benefits including company car, healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life assurance, meals on duty, and more. About the role... The Group Operations Director is responsible for the overall operational leadership of the venues, ensuring sales, profitability and guest satisfaction are maximised through high-performing on-site teams. They will establish and maintain consistent standards across the portfolio, ensuring all venues operate in line with company policies, procedures, brand standards and legislative requirements, while supporting the wider objectives of The Venues Collection, Levy UK and Compass Group. A key part of the role is leading, coaching and developing teams to continually improve operational performance and enhance the guest experience. Working closely with the Group Head Chef, the Group Operations Director will also shape and evolve the food and beverage offering, ensuring seasonal menus reflect Levy's food philosophy while meeting the diverse needs of The Venues Collection's varied client base. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the worlds most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Operations Director - The Role Operations and Standards: To be responsible for all group operational standards - setting the 'core' standards and documenting them to ensure everyone is aware. Also allowing the venues the opportunity to enhance the guest experience, within reason and as appropriate. To ensure all venues are operating to the required company and brand standards and to follow up on any issues identified, supporting the venues with drawing up actions plans accordingly. Introducing a measurement tool that shares results across all venues and departments. In conjunction with the Group Head Chef ensure the food offering is regularly reviewed in line with Levy's requirements, whilst geared to The Venues Collection different client requirements. Responsible for the beverage offering across the portfolio, that's in line with Levy's requirements, whilst geared to The Venues Collection different clients. In conjunction with the Group Estate Manager ensure there is a planned maintenance schedule for all venues that continually improves the guests experience, that is in line with budget expectations. Maintain high levels of guest satisfaction by overseeing the guest feedback processes and sending out monthly reports to the business, Maintain the hotel's operations and facilities, ensuring Company and Regulatory health and safety standards are upheld. Be present at 'key' events to ensure the venue delivers to expectations. People Management: Foster a positive, inclusive and collaborative work environment, focusing on employee motivation, engagement and fulfilment. Support the training and development of the Venue Regional Managers / General Managers, Ops Managers and HOD's, encouraging growth, promotion and succession planning. Provide strong strategic leadership to all direct reports. Maintain effective, regular one to ones and annual appraisal reviews. To be involved in in any recruitment and termination decisions at HOD level and above at all venues, supporting the interview process. Manage poor employee performance, conduct or absence in line with Company processes for direct reports. Hold monthly one to one meetings with the Group Head Chef and Group Estate Manager, setting clear objectives in line with the business needs. Attend each venue at least once a month, incorporating a catch up with the GM and senior team on site. Financial Performance: Support the Regional General Managers / General Managers to monitor and analyse the hotel's financial performance, including revenue and payroll costs. Support the venues to develop and execute their strategy and cost saving initiatives to achieve budget and profit targets. Participate in the monthly business review calls to review financial performance, guest satisfaction and compliance. Commercial: Work closely with the Regional General Managers / General Managers to develop and implement long and short-term strategies for the venue's growth, development and overall success. With a key focus on F&B sales. Attend the quarterly commercial reviews with the SLT, participating accordingly. From time to time, to participate in the venues forecast review / sales strategy meetings and provide guidance in terms of forecast accuracy and achieving budgets / profit targets. Identify opportunities for new services, partnerships, or market segments to enhance profitability. Stay informed about industry trends, competitors, and local market conditions to maintain a competitive edge. Ensure venues adopt all group initiatives to the required standard. Compliance & Safety: Ensure compliance with all Company and legislative regulations, including but not limited to; employment law, food safety, health and safety, liquor license and environmental health. In conjunction with the Group Estate Manager ensure venues adhere to all Compass requirements in terms of sustainability, ISAQAR and health and safety records. What we're looking for • Leadership & Team Management across multiple sites: Strong ability to lead and motivate a diverse team., • Communication: Excellent interpersonal and communication skills, both verbal and written with high levels of emotional intelligence., • Problem Solving: Quick and effective decision-making in high-pressure situations., • Financial Acumen: Strong understanding of hotel financial management and reporting., • Customer Service Focus: Passion for delivering high-quality guest experiences with a bias to F&B., • Attention to Detail: Ability to ensure that all aspects of the hotel's operations run smoothly., • Regional General Manager experience. Experience of a branded hotel environment and hotel opening are desirable, due to potential future contracts. What you'll get in return • Competitive salary with bonus, company car and full company benefits, • 27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme, • Healthcare & wellbeing: Aviva Digicare, Bupa Medical, • Mental health support: 24/7 Employee Assistance Programme, • Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your babys first birthday, enhanced family leave, • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships, • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products, • Development opportunities: Professional subscriptions, ongoing training and structured career pathways, • Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the worlds largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com/0708/439500/52825490/SU #Venues Collection Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! JBRP1_UKTJ

Engineering Product/Portfolio Delivery Lead Hybrid working (2–3 days per week on-site) Security Clearance: British citizen or Dual UK national with British citizenship, able to meet security clearance requirements (BPSS as a minimum). About the role We’re looking for an experienced engineer who wants to step into a broader, business‑facing delivery role, helping shape how complex products are developed, reused and supported across a multi‑project portfolio. You’ll be involved across the full product lifecycle – from early concept and design through to production and in‑service support – making sure portfolio decisions remain realistic from an engineering point of view. This isn’t a pure project or portfolio management position. It will suit someone with a strong design/development background who can manage packages of work, understand the technical detail, and influence stakeholders to deliver Commonality, Modularity & Reuse (CMR), cost savings and schedule benefits. You’ll work at the intersection of engineering, operations and commercial outcomes, using your technical judgement to shape how the portfolio delivers value. What you’ll be doing Leading engineering delivery activities across a portfolio of complex electro‑mechanical products, focusing on technical risk, obsolescence and engineering commonality. Working with project teams to embed CMR principles, ensuring reuse of designs is effective, secure and commercially sensible. Reviewing predicted and measured benefits to ensure they are realistic from an engineering perspective, and challenging assumptions where needed. Acting as a key point of contact between Functions, Equipment Teams and Centres of Excellence, coordinating responses when risks or issues arise and ensuring programme plans for dependencies exist and are maintained. Ensuring solutions for obsolescence removal do not negatively affect established dependencies or downstream products and platforms. Supporting supply chain and commercial discussions by understanding how engineering decisions impact cost, schedule, exportability and operational performance for the customer. Driving continuous improvement and new ways of working around commonality, modularity, reuse and obsolescence, reducing hardships for delivery teams. Providing clear, concise summaries of multi‑faceted problems and leading small teams (c.5–6 people) to agreed outcomes through positive influence and empowerment. What we’re looking for Significant experience in an engineering discipline, with solid understanding of the full product lifecycle and the design/development process for complex electro‑mechanical equipment. Background in sectors such as aerospace, automotive, rail, defence or similar complex product environments. Proven ability to manage packages of work, prioritise across multiple projects, and keep stakeholders aligned without losing technical integrity. Strong stakeholder skills – able to work with, influence and, when necessary, challenge senior management and customer representatives. Flexible, solutions‑focused mindset, capable of tackling sophisticated technical problems with a high degree of uncertainty, complexity and inconsistency. Evidence of “engineering thinking”: asking the right questions, spotting common issues across products, and balancing reuse, security, cost and performance. * Experience leading through influence, setting direction, empowering teams and improving how complex, multi‑project problems are tackled, even without formal line management. Why this role might suit you This is a great opportunity for a design/development engineer who has achieved success in hands‑on engineering and now wants to move towards the business side of engineering – portfolio delivery, financial efficiencies and strategic decision‑making. You’ll gain visibility of a broad product portfolio, be trusted to influence how products are reused and evolved, and have a clear growth path towards future head‑of or manager roles as you shape new ways of working

Electrical SERVICE SALES Support – Electrical/Electronics Industry Hours: Monday to Thursday 8:30 to 17:00 and 8:30 to 14:00 on Friday After training the job will be a hybrid of homeworking and Letchworth Office To be responsible for ensuring that all internal and external customer inbound calls and emails are responded to in a timely manner and in line with departmental procedures whilst maximising all new enquiries and leads from enquiry through to the accurate processing of sales orders. Key Responsibilities: • To answer all incoming calls in a timely manner, • To ensure that all enquiries and leads are responded to within timescales set out in company procedures, • To proactively chase and close live enquiries, • To chase existing enquiries with the aim to win or requote, • To acknowledge new sales leads within set timescales and to regularly monitor the Sales Inbox, • To accurately create and process quotations, • Proactively raising any potential issues to the Head of Sales, • Accurate use of the CRM system including logging all activities and to ensure that live quotes are converted to sales orders, • To maintain business acceptable margins, • To ensure all sales orders are processed adhering to the Sales Order Acceptance Procedure., • All anomalies to be followed, chased and resolved within timescales set working with internal departments to ensure resolution, • Co-ordination of account management activities with the relevant Business Development Manager including organising visits, quote generation and follow up, and resolving account problems., • Regular follow up of allocated leads and quotations., • Ensuring that a professional presentation is maintained at all times., • All paperwork and systems are adhered to with any issues immediately reported., • The Head of Sales is informed immediately it becomes evident that further materials, support or equipment is needed to safely and reliably complete the function, • Any other KPI’s: As outlined in Objectives Knowledge and Experience: • Understanding of electrical systems or electronics., • Good presentation skills, • Good IT skills Attributes Required: • A Good team player, • Able to work accurately to strict deadlines, • Able to manage time effectively, • Able to communicate at all levels

On behalf of our client, we are seeking to recruit a Manufacturing Assembly & Integration Engineer Lead on an initial 12-month contract basis. As the Manufacturing Assembly & Integration Engineer your focus will be to ensure that our products are built efficiently and to budget. A key member of the Manufacturing Engineering team, you will carry out activities in support of multi-project manufacturing. Role: Manufacturing Assembly & Integration Engineer Pay: £32 - £35 per hour Umbrella rate Location: Stevenage - fully onsite Contract: Monday to Friday, 37 hours per week, 12 months IR35 Status: Inside SC Clearance: SC however can start on BPSS Responsibilities: Compilation and update of Manufacturing Instructions. Design, Commissioning and proving of associated tooling. Support the industrial validation process using FMEA's, FAI's etc. Resolution of technical problems that may arise during the manufacturing process. Route card changes as a result or rework activities. Management of Configuration Control by the embodiment of Design Modifications into the Manufacturing Instructions. Support to the Non-Conformance Process using SAP. Required Qualifications: Electrical or Mechanical Engineering / Manufacturing Apprenticeship (Advanced Level or L3 Standard) AND Electrical or Mechanical Engineering / Manufacturing Level 4 academic qualification (HNC, diploma, etc.) AND Electrical or Mechanical Engineering / Manufacturing Level 3 vocational qualification (NVQ) *Not required if a L3 apprenticeship standard has been achieved OR Degree in a relevant subject. Required Experience: Have the ability to interpret Design Drawings with a view to producing Manufacturing Build Instructions for both Skilled and Semi-Skilled operators. Have experience of Electronic Sub Assembly manufacture through to System level builds. Have experience and knowledge of the assembly process for small/miniature Electro-Mechanical Actuation Systems. Must be able to work within and contribute to a team environment. Recognise and understand customer requirements, and respond to them. Understand and work to Company Processes and Procedures. Have the ability to communicate both within the working group and at various levels of the organisation. If you are interested in applying for this position and you meet the requirements, please apply! Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity. "Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow

Head of Asset & Compliance Salary: £90,825 per annum + excellent benefits Are you an experienced property professional with a proven track record of leading asset management, compliance and maintenance services within housing or a related sector? We are seeking an exceptional Head of Asset & Compliance to provide strategic leadership across asset management, planned investment, building compliance, responsive repairs and estate services. Reporting directly to the Chief Executive, you will play a key role in shaping long-term asset strategy, ensuring regulatory compliance and delivering high-quality, customer-focused services. The Role: This is a senior leadership position with overall responsibility for the management, performance and development of asset and compliance services. You will lead a high-performing team, oversee significant revenue and capital budgets, and provide assurance to the Executive Team and Board that all statutory and regulatory obligations are being met. Key responsibilities include: • Leading the organisation's asset management, compliance, maintenance and investment functions., • Developing and delivering planned, cyclical and major works programmes., • Ensuring full compliance with all property-related statutory, regulatory and health and safety requirements., • Leading procurement activities, contract management and supplier performance., • Managing substantial budgets and driving value for money across all services., • Overseeing stock condition intelligence, asset performance data and investment planning., • Identifying and managing strategic risks relating to property assets and compliance., • Providing high-quality reporting and professional assurance to senior stakeholders and Board members., • Driving a culture of continuous improvement, accountability and customer excellence., • About You To succeed in this role, you will be a strategic and commercially aware leader with significant experience gained within housing, property services, construction or a related environment. You will bring: • A successful track record of leading asset management, compliance or property services functions., • Strong knowledge of building safety, statutory compliance and health and safety requirements., • Experience of managing large budgets, contracts and procurement activities., • Excellent leadership, stakeholder management and influencing skills., • The ability to interpret complex operational and financial data to support informed decision making., • Experience of leading organisational change and service improvement programmes., • The confidence and credibility to engage effectively with senior leaders, Board members and external partners. Professional qualifications in property, surveying, construction, compliance, health and safety, housing or leadership disciplines are desirable. Why Apply? This is an outstanding opportunity to join a values-driven organisation where you will have genuine influence over strategy, investment decisions and service delivery. You will lead an important function, contribute at executive level and help ensure safe, sustainable and high-performing homes for customers and communities. Salary: £90,825 per annum plus benefits

Job title Area Sales Manager Function SME Field Sales Location Home Based Reports to Regional Sales Manager Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview You will be responsible for contributing to the delivery of the Sales Strategy for our SME Division. Reporting to the Regional Sales Manager and responsible for driving commercial growth first and foremost. Expanding JLAs footprint within existing accounts and acquiring new customers across a range of industry sectors, you will be a key contributor to the success of the sales team. Key tasks Deliver against the sales strategy set for the SME team Ensure the division is focused on the core disciplines of winning new customers and developing and retaining existing customers Work closely with colleagues in ensuring effective lead management and conversion Increase the growth potential in existing accounts and acquiring new clients Cement and drive key customer relationships together with account managers in your team Work on strategic projects and initiatives as required, focusing on increasing the efficiency and productivity of the sales team and expansion of the business in the SME base Drive value and number of customers with recurring revenue plans with JLA. Improve the cross-sell of products to JLAs existing customer base Understanding target markets, including industry, company, project, company contacts and which market strategies can be used to attract clients Developing and delivering presentations to secure new business Following the latest industry developments and staying up to date on corporate competitors To determine the pricing structure for the client, in line with JLA pricing strategy, obtaining senior level approval as required Service Delivery Demonstrate an understanding of what service delivery excellence is for your role Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered Managing Risk Awareness of your operational and regulation risks which may impact on your role Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Ensuring you deliver your role within the Compliance framework set. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Demonstrate a proven track record in solutions sales. We are looking for you to have knowledge and experience in dealing with deals to multisite and larger organisations and have a consultative approach in dealing with client requirements. You will be a strong communicator capable of handling varied client types with ease. You will need to have an understanding of the install and service marketplace. Experience (what you have done) Successful track record in delivering ambitious growth plans. Were looking for you to have experience in a longer sales cycle. Negotiation and presentation skills are fundamental to gaining new business. You will have experience in dealing with, SME decision makers. You will have a successful track record in selling products using financial justification to demonstrate value to your customers. You will have gained experience of leading a sales team. Possess an understanding of our products, our competition in the industry and positioning. Personal qualities (the way you think and act) You will be highly Performance driven and be able to focus where the primary goal is to drive revenue growth. You will be highly resilient and able to operate successfully in a fast-paced environment, with ability to drive business results. Action orientated, Down-to-earth, energetic, pragmatic, and willing to roll up your sleeves. This role is home based, so you will have the ability to manage yourself without supervision and provide clear strategy plans to the management team. You will be a consummate sales professional, and an ambassador for the JLA brand. Qualifications We will need you to have a full UK diving license as the role involves UK travel. TPBN1_UKTJ

We’re looking for a Service Sales Consultant to join our team and support customers by managing enquiries, processing sales orders, and ensuring a smooth, professional service from first contact through to completion. This role suits someone who thrives in a fast‑paced environment, enjoys customer interaction, and can manage multiple live enquiries with accuracy and confidence. Excellent career development, hybrid working after training and first class Key Responsibilities Respond to all inbound customer calls and emails within agreed timescales Proactively chase and close live enquiries Follow up existing enquiries with the aim to win or requote Monitor the sales inbox and acknowledge new leads promptly Create and process accurate quotations Log all activities within the CRM and convert live quotes into sales orders Maintain acceptable business margins Ensure all sales orders meet the Sales Order Acceptance Procedure Work with internal departments to resolve anomalies within required timescales Support account management activities, including organising visits and resolving issues Regularly follow up allocated leads and quotations Maintain a professional approach at all times Report any issues, delays or resource needs to the Head of Sales Knowledge & Experience Understanding of electronic and electrical systems would be ideal but we will consider other candidates who have dealt with a technical product, mobile phones, IT etc Strong presentation and communication skills Good IT skills Experience working with CRM systems Attributes A strong team player Able to work accurately to strict deadlines Excellent time‑management skills * Confident communicating at all levels Why Join Us? You’ll be part of a supportive team where accuracy, customer focus and proactive working are genuinely valued. This is a role where you can make a real impact by driving enquiries forward and ensuring customers receive exceptional service. You will be working Monday–Thursday 8:30–17:00, Friday 8:30–14:00 and this role will become hybrid after training. Excellent benefits including 34 days holidays, private healthcare, life insurance, pension and more

Contact Centre Team Manager Hours: 40h p/w Location: Stevenage Shift Pattern: This role operates on a rotational shift basis Monday - Sunday and may include early, mid and late shifts in line with Contact Centre operating hours. Shifts may include: Early Shift: 07:45 - 16:45 Mid Shift: 09:30 - 18:30 Late Shift: 11:15 - 20:15 Sunday: 09:45 - 18:15 Why join #Teameurochange? At eurochange, we’re all about people – and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. As a Contact Centre Team Manager, you'll provide operational leadership across the Contact Centre during allocated shifts, ensuring customers, branch colleagues and internal stakeholders receive responsive, professional and compliant support. This is a Contact Centre-wide management role, with accountability for balancing priorities across customer support, branch support and first-line compliance support activity. Operating as the key operational leader during your shift, you'll make real-time decisions on workload prioritisation, resource deployment, escalation routing, service recovery and operational risk. You'll lead and develop colleagues, provide operational direction across workstreams, maintain compliance and risk standards, and use performance insight to drive continuous improvement. The role has a wider operating span than single-team leadership roles and is accountable for shift-level performance, operational resilience and stakeholder confidence across the Contact Centre function. Responsibilities: Provide operational leadership for the Contact Centre during allocated shifts, ensuring effective service delivery across customer support, branch support and first-line compliance support activity. Take accountability for shift-level operational performance, including service levels, queue volumes, case backlogs, escalation control and operational risk. Act as the senior operational escalation point during the shift for customers, branch colleagues, internal stakeholders and colleagues within the Contact Centre. Make real-time decisions on workload prioritisation, resource deployment, escalation routing and service recovery within agreed policy, compliance and risk frameworks. Assess operational, compliance, conduct and financial crime risks, escalating significant concerns to the Head of Contact Centre and Fulfilment or other senior stakeholders where required. Ensure urgent, high-risk or business-critical matters are progressed without avoidable delay and are recorded appropriately. Monitor service levels, queue volumes, case backlogs, abandoned contact, response times, productivity and quality trends throughout the shift. Support rota planning, operational scheduling and short-term workforce decisions to meet changing demand. Ensure colleagues are appropriately trained, briefed and deployed to meet customer, branch and operational demand. Oversee complaint resolution and service recovery activity, ensuring root causes and customer outcomes are considered. Coach colleagues through difficult, sensitive or complex interactions, including compliance-related or reputationally sensitive matters. Ensure service delivery aligns with eurochange standards and third-party partner requirements where applicable. Conduct regular one-to-one meetings, development discussions and performance reviews. Manage attendance, wellbeing, performance and employee relations matters in line with company policy and with support from People & Culture where required. Support recruitment, onboarding, induction and cross-training activity to build capability across the Contact Centre. Create a positive, inclusive and high-performing team culture, setting clear expectations for professionalism, accountability and customer focus. Use operational data, management information and trend analysis to inform decision-making and improve performance. Ensure compliance with AML, KYC, GDPR and internal policy requirements across Contact Centre activity. Identify opportunities to improve customer experience, colleague experience, compliance outcomes and operational efficiency. Desired Experience and Skills Experience managing teams within a contact centre, customer service, operational support or service desk environment. Proven ability to manage performance against service levels, KPIs, quality standards and operational targets. Experience making real-time decisions on workload prioritisation, resource allocation and escalation management. Strong people management capability, including coaching, development, performance management, wellbeing and employee relations. Experience using operational data, MI and trend analysis to make decisions and drive performance improvements. Strong stakeholder management and communication skills, including the ability to provide clear updates on operational risks, service impacts and improvement actions. Experience handling complex or sensitive customer, colleague, branch, partner or operational escalations. Understanding of compliance requirements within a regulated environment, including AML, KYC, GDPR and internal controls. Ability to support workforce planning, rota coverage and operational resilience in a shift-based environment. A proactive, accountable and solutions-focused approach, with the confidence to operate as the senior operational leader during allocated shifts. Our Perks are out of this world! Colleague Rate on Travel Money! 28 days holiday (inclusive of Bank Holidays) High Street Discounts Free mortgage advice (provided by a 3rd party) 24/7 Virtual GP service for you and your family. Cycle to Work Scheme Employee Health, Wellbeing and Financial support through the Retail Trust Life Assurance Private Medical Insurance (Single cover) Wagestream – access your already earned wages when you need it Additional holiday entitlement after 1 year! And much much more! Our Vision: To be the UK’s go-to travel money provider, adding value to every customer’s journey! Our Purpose: Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts. Our Values: We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere

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