Head of customer service jobs in RochdaleCreate job alerts

Finance Assistant Oldham \n £26,000 – £28,000 \n Are you at the beginning of your finance career and looking for a role where you can genuinely develop your skills and gain valuable exposure? \n We’re recruiting for a Finance Assistant in Oldham to join a growing team and work closely with the Head of Finance. This is a fantastic opportunity for someone who wants to build a strong foundation in finance while gaining experience across transactional finance, reporting and financial data. \n You’ll support with the day-to-day finance function, including transactional finance, maintaining accurate records and assisting with reports. A key part of the role will be understanding the data behind the numbers and helping the wider team use financial information to support business decisions. Working closely with the Head of Finance means you’ll have plenty of opportunity to learn, ask questions and develop your knowledge. \n There will also be an element of customer service and communication, so a friendly, confident and approachable personality is important. You’ll be dealing with both internal colleagues and customers, so being comfortable building relationships and communicating clearly will be a real advantage. \n We’re looking for someone who is keen to learn, commercially curious and serious about developing a career in finance. You may have some previous accounts or transactional finance experience, be studying towards AAT, or have recently completed a relevant qualification. \n Most importantly, this role offers the kind of hands-on exposure that someone early in their finance career should be looking for, with the opportunity to learn from an experienced finance leader and take on more responsibility as your skills develop. \n To apply, send your CV to \n INDFF

Head of Operations role based in Rochdale. Site Leadership role with an expanding installation and industrial services provider. \n Client Details \n Our client is a rapidly expanding SME business in Rochdale who specialise in industrial installations, engineering services and equipment maintenance. \n They are a trusted provider of industrial installation, maintenance, and engineering services, supporting customers across sectors including distribution, Retail, Hospitality, manufacturing, logistics, warehousing, food production, utilities, and industrial processing. \n With a reputation built on quality, safety, and customer service, they are entering an exciting phase of growth and investment and are looking for a leader who can help scale up operations while maintaining exceptional service standards. \n Description \n We are looking for an ambitious and commercially focused Head of Operations to lead and develop the business \n This is a senior leadership role with full responsibility for the safe, efficient, and profitable delivery of installation projects, maintenance services, engineering support, and customer contracts, running all site operations. Reporting directly to the Managing Director, you will play a critical role in driving operational performance, customer satisfaction, business growth, and operational excellence. \n The successful candidate will combine strong operational leadership with a hands-on understanding of industrial engineering, field service delivery, project management, and health & safety compliance. \n As Head of Operations, you will oversee the day-to-day delivery of maintenance engineering, equipment installation and service activities, ensuring projects are completed safely, on time, within budget, and to the highest standards. \n You will lead multiple teams across project management, engineering, field service, and operational support functions, while working closely with Sales, Finance, and the Board to achieve strategic business objectives. \n Operational Leadership \n\n • Lead all installation, maintenance, and service operations across the business.\n, • Develop and implement operational strategies that support growth, profitability, and customer retention.\n, • Drive a culture of safety, accountability, quality, and continuous improvement.\n, • Monitor operational performance against KPI, SLA, and financial targets.\n\n Project & Service Delivery \n\n • Ensure successful delivery of installation projects from planning through to completion.\n, • Oversee field service operations, maintenance programmes, and reactive service activities.\n, • Improve project execution, resource utilisation, and operational efficiency.\n, • Manage workloads, scheduling, labour planning, and contractor resources.\n\n Customer Excellence \n\n • Build strong relationships with key customers and stakeholders.\n, • Ensure consistently high levels of service delivery and customer satisfaction.\n, • Support commercial teams in securing and mobilising new contracts.\n, • Resolve escalated operational and customer issues effectively.\n\n Financial & Commercial Management \n\n • Manage operational budgets, profitability, and cost controls.\n, • Drive improvements in project margins, service productivity, and operational efficiency.\n, • Contribute to strategic planning, forecasting, and business growth initiatives.\n, • Identify opportunities for operational improvement and revenue growth.\n\n Health, Safety & Compliance \n\n • Champion a safety-first culture across all operational activities.\n, • Ensure compliance with relevant industry legislation, regulations, and company standards.\n, • Lead investigations, audits, and corrective actions where required.\n, • Promote best practices in risk management and safe working procedures.\n\n Leadership & People Development \n\n • Lead, motivate, and develop operational managers and engineering teams.\n, • Build a high-performance culture focused on engagement, accountability, and results.\n, • Support talent development, succession planning, and skills growth.\n, • Encourage collaboration across all departments and business functions.\n\n \n \n \n Profile \n You are an experienced operational leader who thrives in a fast-paced engineering, manufacturing or industrial services environment. You have a proven ability to manage site operations while balancing customer expectations, commercial performance, and team development. \n You are equally comfortable discussing business strategy in the boardroom and supporting operational teams in the field. \n\n • Must understand EBITDA and be able to manage a full P&L\n, • Significant senior operations leadership experience within an industrial services, manufacturing, engineering services, installations, maintenance, or field service environment.\n, • Proven track record of managing large operational teams across multiple sites or regions.\n, • Strong understanding of project delivery, service operations, engineering support, and resource planning.\n, • Demonstrable experience improving operational performance and profitability.\n, • Sound commercial and financial management capability.\n, • Strong knowledge of health, safety, and compliance requirements within industrial environments.\n, • Exceptional leadership, communication, and stakeholder management skills.\n, • Full UK Driving Licence.\n, • Degree or professional qualification in Engineering, Operations Management, Manufacturing, Business Management, or a related discipline is helpful\n, • Experience within industrial installations, materials handling, automation, mechanical or electrical engineering or manufacturing sectors.\n, • IOSH, NEBOSH, or equivalent Health & Safety qualification would be useful but not essential\n, • Experience leading business transformation or operational improvement programmes.\n, • Knowledge of Lean, Continuous Improvement, or Operational Excellence methodologies.\n\n \n \n \n Job Offer \n £80,000 to £100,000, depending on current salary and experience, plus benefits

At Places for People, we believe that great homes and thriving communities start with great people. We're now looking for an Assistant Technical Manager to join our Places Developments technical team, supporting the delivery of high-quality development projects across our portfolio.This is a fantastic opportunity for someone early in their technical career who is ambitious, eager to learn and keen to build hands-on experience in residential development.What you'll be doingAs an Assistant Technical Manager , you'll support senior members of the team in delivering the technical aspects of a varied portfolio of residential development projects across the Midlands and North region.This is a predominantly home-based role, with the team coming together at our Leeds office every Thursday. There may also be occasional site visits as required to support project delivery.Your responsibilities will include:Coordinating designs from external consultants and actively participating in design team meetingsManaging and coordinating production drawings and specifications, ensuring compliance with CDM regulations and temporary works standardsSupporting local authority approvals including Building Control, planning conditions, S38, S104 (England) and Warrant/RCC (Scotland)Assisting the Development team with technical input to planning applicationsBuilding effective working relationships with NHBC and Building Control to support timely CML and plot completionsSupporting handovers to Commercial, Build, Sales and Asset teams and providing clear, accurate technical informationDeveloping a basic understanding of key technical areas including planning systems, utilities, geotechnical and environmental constraints (e.g. noise, ecology)Preparing reports and progress schedules for the Head of Technical / Technical DirectorAssisting with tracking fees and costs and reporting on variancesWhat we're looking forEssential criteria:Experience within the construction or development industryStrong communication skillsGood IT skills, including Microsoft OfficeAble to work well as part of a team, while also using your own judgement and working independentlyAmbitious, motivated and keen to learnDesirable:Degree qualified in Construction, Architecture or EngineeringKnowledge of CDM Regulations and building safety actAbility to adapt to new systems, standards and regulationsComfortable working on your own initiativeAt Places for People , we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just whowe'relooking for! Of course, experience andtrack recordare important, butwe'remore interested in hiring someone that embodies our People Promises.That'ssomeone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise,we'rededicated to creating inclusive and thriving Communities for both our Customers and Employees.BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for.We know thatthere'salways more we can do to make you smile,that'swhy we offer a comprehensive benefits package with each role, yours will include:Competitive salary, with a salary review yearlyPension with matched contributions up to 7%Excellent holiday package up to 35 days annual leave with theoptionto buy or sell leaveCashback plan for healthcare costs up to £500 saving per yearCar AllowanceA bonus scheme for all colleaguesTraining and development?Extra perks including huge discounts and offers from shops, cinemas and much moreWhat's next?If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.If you are a recruitment agency please note we operate a PSL and do not take cold callsSafeguardingAt Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communitiesTPBN1_UKTJ

Fuel your future with AO – and unlock serious earning potential.We're all about making work, work for you. With a shift pattern designed for real life, you'll have the flexibility you need to keep everything in balance.As one of our Gas Engineers, you'll stay in control of your own Gas Safe card while enjoying a reliable, steady income you can depend on.And the best bit? The rewards. You can earn:Up to £2,000 in performance bonusesPlus, the chance to boost your earnings with overtime averaging up to £3,000 a yearIt's everything you need to power your career forward, with a team that's got your back every step of the way.Here's What You Can Expect To Be Doing:As an AO Gas Engineer, you'll head out on the road with one of our drivers, visiting customers in their homes and bringing their appliances to life. You'll be installing gas and electrical products safely and efficiently — no repairs, no guesswork. Just high-quality installs and top-notch customer service, every single time.A Few Things About You:You'll need to have:A full UK driving licence with no more than 6 pointsCCN1 & CKR1 qualificationsTo be over 21 for insurance purposesAt least 1 years' experience in gas installationsIt'd be great if you also have:Some experience installing electrical appliances (but don't worry — we'll give you all the training you need to get up to speed)Our Benefits:What's in it for youAt AO, we've designed our benefits to make life easier, inside and outside of work.A 4 on, 4 off shift pattern with 24 days holiday — you'll work less than half the year.A company van with fuel paid for, so you're ready to go from day one.On-call support from our expert technical team whenever you need it.Access to fantastic training facilities with ongoing development opportunities.A competitive pension scheme.Plus, a great range of everyday perks:Simply Health cash plan to help cover healthcare costsHelp at Hand — access to a 24/7 GP and wellbeing supportThe option to buy extra holidays for even more flexibilityA cycle to work scheme to support a healthier commuteWage stream access, putting you in control of your money every step of the way — access your earnings when you need them, not just on paydayExclusive ticket access to AO Arena, Sale Sharks and Manchester ThunderAnd that's not all — there's plenty more to discover when you join the team.Location: Junction 19 Industrial Park, Green Lane, Heywood, OL10 1NBClick ‘Apply' now to join our family and find out more about the Gas Installations Engineer role.TPBN1_UKTJ

Finlay Jude Associates are working with a leading manufacturer in theConstruction products and Passive Fire protection industry. We're seeking an experienced and dynamic Head of Sales to lead and develop the sales function for a business renowned for its innovation, product quality, and compliance expertise.As the Head of Sales , you will report directly to the General Manager and take full responsibility for leading the sales strategy, driving revenue growth, managing the sales team, including specifications and customer support, and overseeing the sales budget. This is a key leadership role that requires close collaboration with Customer Services, Marketing, Technical, and Production teams to ensure commercial success and seamless customer experience.You will serve as a brand ambassador for, representing the company at industry events, delivering seminars, and supporting product training initiatives.The role will be predominantly based at their Rochdale site but will involve some UK-wide travel.Benefits in the role of Head of Sales;Competitive salaryCompany car or car allowance from day 133 days holiday2 x salary life insuranceHealthcare Benefit3 % Company Contribution to PensionOpportunity to lead a respected and growing brandOngoing professional development and progression opportunitiesKey Responsibilities as Head of Sales;Lead, manage, and develop the regional sales teams currently in the UK and Ireland, setting strategic goals, KPIs, and performance measures.Drive field sales by promoting a high-performance range of passive fire protection products to architects, contractors, installers, and other key stakeholders.Generate specifications, protect and track project pipeline, price effectively, and build strong relationships across the construction value chain.Collaborate with cross-functional teams and support the creation of marketing tools, materials, and case studies.Identify and pursue new market opportunities, providing timely commercial and competitive insights to senior management.Deliver accurate sales forecasts, define product sales targets, and analyse market demand, competitor activities, industry trends, and economic factors.Be accountable for national sales operations, including workforce planning, task delegation, and performance monitoring.Oversee the successful adoption and optimisation of sales and marketing automation tools.Deliver data-driven reports on pipeline health, conversion rates, lead performance, and market segmentationRegularly manage and conduct CPD seminars, manage product training, and represent the brand at trade shows and industry events.Travel to visit project sites, key accounts, and industry locationsKey Skills and Experience required as Head of Sales;Minimum 5 years of relevant experience, ideally in a construction, engineering, or business-related discipline.Background in passive fire protection, construction or similar resistive materials (e.g., fire batts, cavity barriers, collars, sealants) preferred.Experience in a product or customer service role involving technical product management.Proven experience selling to dry lining contractors, faade installers, architects, main contractors, and subcontractors.Experience delivering CPD presentations.Strong technical aptitude with ability to quickly grasp product specifications and compliance requirements.Demonstrates a solution-based sales approach, with a positive and customer-first attitude.Excellent communication, leadership, and interpersonal skills.Confident in CRM, ERP, and reporting platforms; experience with Tropos and HubSpot would be advantageousFamiliarity with CAD drawings and technical schematics advantageous.Strong digital skills including MS Office; familiarity with ERP/CRM essential.If you're an accomplished Head of Sales with experience in theConstruction or Fire Protection industryand want to take the next step in your career, we'd love to hear from you.Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven't heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised.Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.TPBN1_UKTJ

Finlay Jude Associates are working with a leading manufacturer in the Construction products and Passive Fire protection industry. We're seeking an experienced and dynamic Head of Sales to lead and develop the sales function for a business renowned for its innovation, product quality, and compliance expertise. As the Head of Sales, you will report directly to the General Manager and take full responsibility for leading the sales strategy, driving revenue growth, managing the sales team, including specifications and customer support, and overseeing the sales budget. This is a key leadership role that requires close collaboration with Customer Services, Marketing, Technical, and Production teams to ensure commercial success and seamless customer experience. You will serve as a brand ambassador for, representing the company at industry events, delivering seminars, and supporting product training initiatives. The role will be predominantly based at their Rochdale site but will involve some UK-wide travel. • Competitive salary, • Company car or car allowance from day 1, • 33 days holiday, • 2 x salary life insurance, • Healthcare Benefit, • 3 % Company Contribution to Pension, • Opportunity to lead a respected and growing brand, • Ongoing professional development and progression opportunities, • Lead, manage, and develop the regional sales teams currently in the UK and Ireland, setting strategic goals, KPIs, and performance measures., • Drive field sales by promoting a high-performance range of passive fire protection products to architects, contractors, installers, and other key stakeholders., • Generate specifications, protect and track project pipeline, price effectively, and build strong relationships across the construction value chain., • Collaborate with cross-functional teams and support the creation of marketing tools, materials, and case studies., • Identify and pursue new market opportunities, providing timely commercial and competitive insights to senior management., • Deliver accurate sales forecasts, define product sales targets, and analyse market demand, competitor activities, industry trends, and economic factors., • Be accountable for national sales operations, including workforce planning, task delegation, and performance monitoring., • Oversee the successful adoption and optimisation of sales and marketing automation tools., • Deliver data-driven reports on pipeline health, conversion rates, lead performance, and market segmentation, • Regularly manage and conduct CPD seminars, manage product training, and represent the brand at trade shows and industry events., • Travel to visit project sites, key accounts, and industry locations, • Minimum 5 years of relevant experience, ideally in a construction, engineering, or business-related discipline., • Background in passive fire protection, construction or similar resistive materials (e.g., fire batts, cavity barriers, collars, sealants) preferred., • Experience in a product or customer service role involving technical product management., • Proven experience selling to dry lining contractors, façade installers, architects, main contractors, and subcontractors., • Experience delivering CPD presentations., • Strong technical aptitude with ability to quickly grasp product specifications and compliance requirements., • Demonstrates a solution-based sales approach, with a positive and customer-first attitude., • Excellent communication, leadership, and interpersonal skills., • Confident in CRM, ERP, and reporting platforms; experience with Tropos and HubSpot would be advantageous, • Familiarity with CAD drawings and technical schematics advantageous., • Strong digital skills including MS Office; familiarity with ERP/CRM essential. If you're an accomplished Head of Sales with experience in the Construction or Fire Protection industry and want to take the next step in your career, we'd love to hear from you. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers #J-18808-Ljbffr

Finlay Jude Associates are working with a leading manufacturer in the Construction products and Passive Fire protection industry. We're seeking an experienced and dynamic Head of Sales to lead and develop the sales function for a business renowned for its innovation, product quality, and compliance expertise. As the Head of Sales, you will report directly to the General Manager and take full responsibility for leading the sales strategy, driving revenue growth, managing the sales team, including specifications and customer support, and overseeing the sales budget. This is a key leadership role that requires close collaboration with Customer Services, Marketing, Technical, and Production teams to ensure commercial success and seamless customer experience. You will serve as a brand ambassador for, representing the company at industry events, delivering seminars, and supporting product training initiatives. The role will be predominantly based at their Rochdale site but will involve some UK-wide travel. • Competitive salary, • Company car or car allowance from day 1, • 33 days holiday, • 2 x salary life insurance, • Healthcare Benefit, • 3 % Company Contribution to Pension, • Opportunity to lead a respected and growing brand, • Ongoing professional development and progression opportunities, • Lead, manage, and develop the regional sales teams currently in the UK and Ireland, setting strategic goals, KPIs, and performance measures., • Drive field sales by promoting a high-performance range of passive fire protection products to architects, contractors, installers, and other key stakeholders., • Generate specifications, protect and track project pipeline, price effectively, and build strong relationships across the construction value chain., • Collaborate with cross-functional teams and support the creation of marketing tools, materials, and case studies., • Identify and pursue new market opportunities, providing timely commercial and competitive insights to senior management., • Deliver accurate sales forecasts, define product sales targets, and analyse market demand, competitor activities, industry trends, and economic factors., • Be accountable for national sales operations, including workforce planning, task delegation, and performance monitoring., • Oversee the successful adoption and optimisation of sales and marketing automation tools., • Deliver data-driven reports on pipeline health, conversion rates, lead performance, and market segmentation, • Regularly manage and conduct CPD seminars, manage product training, and represent the brand at trade shows and industry events., • Travel to visit project sites, key accounts, and industry locations, • Minimum 5 years of relevant experience, ideally in a construction, engineering, or business-related discipline., • Background in passive fire protection, construction or similar resistive materials (e.g., fire batts, cavity barriers, collars, sealants) preferred., • Experience in a product or customer service role involving technical product management., • Proven experience selling to dry lining contractors, façade installers, architects, main contractors, and subcontractors., • Experience delivering CPD presentations., • Strong technical aptitude with ability to quickly grasp product specifications and compliance requirements., • Demonstrates a solution-based sales approach, with a positive and customer-first attitude., • Excellent communication, leadership, and interpersonal skills., • Confident in CRM, ERP, and reporting platforms; experience with Tropos and HubSpot would be advantageous, • Familiarity with CAD drawings and technical schematics advantageous., • Strong digital skills including MS Office; familiarity with ERP/CRM essential. If you're an accomplished Head of Sales with experience in the Construction or Fire Protection industry and want to take the next step in your career, we'd love to hear from you. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers #J-18808-Ljbffr

Finlay Jude Associates are working with a leading manufacturer in the Construction products and Passive Fire protection industry. We're seeking an experienced and dynamic Head of Sales to lead and develop the sales function for a business renowned for its innovation, product quality, and compliance expertise. As the Head of Sales, you will report directly to the General Manager and take full responsibility for leading the sales strategy, driving revenue growth, managing the sales team, including specifications and customer support, and overseeing the sales budget. This is a key leadership role that requires close collaboration with Customer Services, Marketing, Technical, and Production teams to ensure commercial success and seamless customer experience. You will serve as a brand ambassador for, representing the company at industry events, delivering seminars, and supporting product training initiatives. The role will be predominantly based at their Rochdale site but will involve some UK-wide travel. • Competitive salary, • Company car or car allowance from day 1, • 33 days holiday, • 2 x salary life insurance, • Healthcare Benefit, • 3 % Company Contribution to Pension, • Opportunity to lead a respected and growing brand, • Ongoing professional development and progression opportunities, • Lead, manage, and develop the regional sales teams currently in the UK and Ireland, setting strategic goals, KPIs, and performance measures., • Drive field sales by promoting a high-performance range of passive fire protection products to architects, contractors, installers, and other key stakeholders., • Generate specifications, protect and track project pipeline, price effectively, and build strong relationships across the construction value chain., • Collaborate with cross-functional teams and support the creation of marketing tools, materials, and case studies., • Identify and pursue new market opportunities, providing timely commercial and competitive insights to senior management., • Deliver accurate sales forecasts, define product sales targets, and analyse market demand, competitor activities, industry trends, and economic factors., • Be accountable for national sales operations, including workforce planning, task delegation, and performance monitoring., • Oversee the successful adoption and optimisation of sales and marketing automation tools., • Deliver data-driven reports on pipeline health, conversion rates, lead performance, and market segmentation, • Regularly manage and conduct CPD seminars, manage product training, and represent the brand at trade shows and industry events., • Travel to visit project sites, key accounts, and industry locations, • Minimum 5 years of relevant experience, ideally in a construction, engineering, or business-related discipline., • Background in passive fire protection, construction or similar resistive materials (e.g., fire batts, cavity barriers, collars, sealants) preferred., • Experience in a product or customer service role involving technical product management., • Proven experience selling to dry lining contractors, façade installers, architects, main contractors, and subcontractors., • Experience delivering CPD presentations., • Strong technical aptitude with ability to quickly grasp product specifications and compliance requirements., • Demonstrates a solution-based sales approach, with a positive and customer-first attitude., • Excellent communication, leadership, and interpersonal skills., • Confident in CRM, ERP, and reporting platforms; experience with Tropos and HubSpot would be advantageous, • Familiarity with CAD drawings and technical schematics advantageous., • Strong digital skills including MS Office; familiarity with ERP/CRM essential. If you're an accomplished Head of Sales with experience in the Construction or Fire Protection industry and want to take the next step in your career, we'd love to hear from you. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers #J-18808-Ljbffr

Head of Operations role based in Rochdale. Site Leadership role with an expanding installation and industrial services provider. Client Details Our client is a rapidly expanding SME business in Rochdale who specialise in industrial installations, engineering services and equipment maintenance. They are a trusted provider of industrial installation, maintenance, and engineering services, supporting customers across sectors including distribution, Retail, Hospitality, manufacturing, logistics, warehousing, food production, utilities, and industrial processing. With a reputation built on quality, safety, and customer service, they are entering an exciting phase of growth and investment and are looking for a leader who can help scale up operations while maintaining exceptional service standards. Description We are looking for an ambitious and commercially focused Head of Operations to lead and develop the business This is a senior leadership role with full responsibility for the safe, efficient, and profitable delivery of installation projects, maintenance services, engineering support, and customer contracts, running all site operations. Reporting directly to the Managing Director, you will play a critical role in driving operational performance, customer satisfaction, business growth, and operational excellence. The successful candidate will combine strong operational leadership with a hands-on understanding of industrial engineering, field service delivery, project management, and health & safety compliance. As Head of Operations, you will oversee the day-to-day delivery of maintenance engineering, equipment installation and service activities, ensuring projects are completed safely, on time, within budget, and to the highest standards. You will lead multiple teams across project management, engineering, field service, and operational support functions, while working closely with Sales, Finance, and the Board to achieve strategic business objectives. Operational Leadership Lead all installation, maintenance, and service operations across the business. Develop and implement operational strategies that support growth, profitability, and customer retention. Drive a culture of safety, accountability, quality, and continuous improvement. Monitor operational performance against KPI, SLA, and financial targets.Project & Service Delivery Ensure successful delivery of installation projects from planning through to completion. Oversee field service operations, maintenance programmes, and reactive service activities. Improve project execution, resource utilisation, and operational efficiency. Manage workloads, scheduling, labour planning, and contractor resources.Customer Excellence Build strong relationships with key customers and stakeholders. Ensure consistently high levels of service delivery and customer satisfaction. Support commercial teams in securing and mobilising new contracts. Resolve escalated operational and customer issues effectively.Financial & Commercial Management Manage operational budgets, profitability, and cost controls. Drive improvements in project margins, service productivity, and operational efficiency. Contribute to strategic planning, forecasting, and business growth initiatives. Identify opportunities for operational improvement and revenue growth.Health, Safety & Compliance Champion a safety-first culture across all operational activities. Ensure compliance with relevant industry legislation, regulations, and company standards. Lead investigations, audits, and corrective actions where required. Promote best practices in risk management and safe working procedures.Leadership & People Development Lead, motivate, and develop operational managers and engineering teams. Build a high-performance culture focused on engagement, accountability, and results. Support talent development, succession planning, and skills growth. Encourage collaboration across all departments and business functions. Profile You are an experienced operational leader who thrives in a fast-paced engineering, manufacturing or industrial services environment. You have a proven ability to manage site operations while balancing customer expectations, commercial performance, and team development. You are equally comfortable discussing business strategy in the boardroom and supporting operational teams in the field. Must understand EBITDA and be able to manage a full P&L Significant senior operations leadership experience within an industrial services, manufacturing, engineering services, installations, maintenance, or field service environment. Proven track record of managing large operational teams across multiple sites or regions. Strong understanding of project delivery, service operations, engineering support, and resource planning. Demonstrable experience improving operational performance and profitability. Sound commercial and financial management capability. Strong knowledge of health, safety, and compliance requirements within industrial environments. Exceptional leadership, communication, and stakeholder management skills. Full UK Driving Licence. Degree or professional qualification in Engineering, Operations Management, Manufacturing, Business Management, or a related discipline is helpful Experience within industrial installations, materials handling, automation, mechanical or electrical engineering or manufacturing sectors. IOSH, NEBOSH, or equivalent Health & Safety qualification would be useful but not essential Experience leading business transformation or operational improvement programmes. Knowledge of Lean, Continuous Improvement, or Operational Excellence methodologies. Job Offer £80,000 to £100,000, depending on current salary and experience, plus benefits

We are hiring for a Customer Service Representative! Key responsibilities would include the following: Handle customer queries via phone, email, and other communication channels in a professional and timely manner. Make outbound customer calls to provide updates, resolve issues, and ensure satisfaction. Monitor and achieve KPIs related to customer service performance. Use internal systems including Sharp to manage customer information and service records. Maintain and update spreadsheets and reports using Microsoft Excel with a high level of accuracy. Communicate effectively with internal departments to resolve customer issues and improve service delivery. Work independently with minimal supervision, demonstrating initiative and ownership of tasks. You will need a keen eye for detail, as well as a problem-solving head to ensure all issues/queries are dealt with in a timely manner. Previous customer service experience is preferred. Full training is provided. This is a temporary role, with the potential to extend. Shift Details: Monday to Friday 08:00-16:30 – 1-hour unpaid break PAYE - £12.88ph - Weekly or Monthly What we offer: Paid holiday days Safe onsite Parking Full canteen facilities 24 hour contact lines

Fuel your future with AO – and unlock serious earning potential. We’re all about making work, work for you. With a shift pattern designed for real life, you’ll have the flexibility you need to keep everything in balance. As one of our Gas Engineers, you’ll stay in control of your own Gas Safe card while enjoying a reliable, steady income you can depend on. And the best bit? The rewards. You can earn: Up to £2,000 in performance bonuses Plus, the chance to boost your earnings with overtime averaging up to £3,000 a year It’s everything you need to power your career forward, with a team that’s got your back every step of the way. Here's What You Can Expect To Be Doing: As an AO Gas Engineer, you’ll head out on the road with one of our drivers, visiting customers in their homes and bringing their appliances to life. You’ll be installing gas and electrical products safely and efficiently — no repairs, no guesswork. Just high-quality installs and top-notch customer service, every single time. A Few Things About You: You’ll need to have: A full UK driving licence with no more than 6 points CCN1 & CKR1 qualifications To be over 21 for insurance purposes At least 1 years’ experience in gas installations It’d be great if you also have: Some experience installing electrical appliances (but don’t worry — we’ll give you all the training you need to get up to speed) Our Benefits: What’s in it for you At AO, we’ve designed our benefits to make life easier, inside and outside of work. A 4 on, 4 off shift pattern with 24 days holiday — you’ll work less than half the year. A company van with fuel paid for, so you’re ready to go from day one. On-call support from our expert technical team whenever you need it. Access to fantastic training facilities with ongoing development opportunities. A competitive pension scheme. Plus, a great range of everyday perks: Simply Health cash plan to help cover healthcare costs Help at Hand — access to a 24/7 GP and wellbeing support The option to buy extra holidays for even more flexibility A cycle to work scheme to support a healthier commute Wage stream access, putting you in control of your money every step of the way — access your earnings when you need them, not just on payday Exclusive ticket access to AO Arena, Sale Sharks and Manchester Thunder And that’s not all — there’s plenty more to discover when you join the team. Location: Junction 19 Industrial Park, Green Lane, Heywood, OL10 1NB Click ‘Apply’ now to join our family and find out more about the Gas Installations Engineer role

Fixed Weekends to Start ASAP Victoria House is looking for a caring and organised individual -someone who has a love of cooking and baking - to join our team as a Chef. You will need to produce high quality meals that meet our residents individual tastes and dietary requirements. What your role involves: Managing the kitchen assistant to m aintain high standards of hygiene and cleanliness in the kitchen. Maintain all temperature and food hygiene regulations and to complete all daily paperwork. To keep the kitchen and food storage areas, crockery, cutlery and utensils to a high standard of cleanliness. Maintain personal hygiene, dress and appearance. Preparing and cooking quality and appealing meals, cakes, snacks and drinks. Responsible for running an organised and efficient kitchen. Work as part of a team to agreed schedules for meal services. Who we are looking for Someone who has previous experience in the care or health sector is preferential. Passionate about producing and cooking quality home cooked food. Excellent people skills are required to maintain positive relationships with staff and residents. Someone who is reliable with good time keeping. Can communicate and assist the Head Chef to maintain current 5 star rating. Can work as part of a team and willing to cover when other members of the kitchen teamare on holiday. Willing to take on extra tasks as required to provide an excellent service to our residents. Motivated to achieve customer satisfaction. TPBN1_UKCT

Finlay Jude Associates are working with a leading manufacturer in the Construction products and Passive Fire protection industry. We're seeking an experienced and dynamic Head of Sales to lead and develop the sales function for a business renowned for its innovation, product quality, and compliance expertise. As the Head of Sales, you will report directly to the General Manager and take full responsibility for leading the sales strategy, driving revenue growth, managing the sales team, including specifications and customer support, and overseeing the sales budget. This is a key leadership role that requires close collaboration with Customer Services, Marketing, Technical, and Production teams to ensure commercial success and seamless customer experience. You will serve as a brand ambassador for, representing the company at industry events, delivering seminars, and supporting product training initiatives. The role will be predominantly based at their Rochdale site but will involve some UK-wide travel. Benefits in the role of Head of Sales; • Competitive salary, • Company car or car allowance from day 1, • 33 days holiday, • 2 x salary life insurance, • Healthcare Benefit, • 3 % Company Contribution to Pension, • Opportunity to lead a respected and growing brand, • Ongoing professional development and progression opportunities Key Responsibilities as Head of Sales; • Lead, manage, and develop the regional sales teams currently in the UK and Ireland, setting strategic goals, KPIs, and performance measures., • Drive field sales by promoting a high-performance range of passive fire protection products to architects, contractors, installers, and other key stakeholders., • Generate specifications, protect and track project pipeline, price effectively, and build strong relationships across the construction value chain., • Collaborate with cross-functional teams and support the creation of marketing tools, materials, and case studies., • Identify and pursue new market opportunities, providing timely commercial and competitive insights to senior management., • Deliver accurate sales forecasts, define product sales targets, and analyse market demand, competitor activities, industry trends, and economic factors., • Be accountable for national sales operations, including workforce planning, task delegation, and performance monitoring., • Oversee the successful adoption and optimisation of sales and marketing automation tools., • Deliver data-driven reports on pipeline health, conversion rates, lead performance, and market segmentation, • Regularly manage and conduct CPD seminars, manage product training, and represent the brand at trade shows and industry events., • Travel to visit project sites, key accounts, and industry locations Key Skills and Experience required as Head of Sales; • Minimum 5 years of relevant experience, ideally in a construction, engineering, or business-related discipline., • Background in passive fire protection, construction or similar resistive materials (e.g., fire batts, cavity barriers, collars, sealants) preferred., • Experience in a product or customer service role involving technical product management., • Proven experience selling to dry lining contractors, façade installers, architects, main contractors, and subcontractors., • Experience delivering CPD presentations., • Strong technical aptitude with ability to quickly grasp product specifications and compliance requirements., • Demonstrates a solution-based sales approach, with a positive and customer-first attitude., • Excellent communication, leadership, and interpersonal skills., • Confident in CRM, ERP, and reporting platforms; experience with Tropos and HubSpot would be advantageous, • Familiarity with CAD drawings and technical schematics advantageous., • Strong digital skills including MS Office; familiarity with ERP/CRM essential. If you're an accomplished Head of Sales with experience in the Construction or Fire Protection industry and want to take the next step in your career, we'd love to hear from you. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven't heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

Optical Assistant Job - Bury, Greater Manchester Location: Bury, Greater Manchester Salary: £25,000 - £26,000 DOE Hours: 30 - 37.5 hours per week | Full or Part Time About the Opportunity We are working with a leading independent online retailer to recruit an experienced Optical Assistant to join their head office team near Bury, Greater Manchester. This is a unique opportunity for an Optical Assistant who enjoys the technical and customer-focused side of optics but would like to move away from a traditional practice environment. With over 20 years of experience and more than 26,000 5-star Trustpilot reviews, the business combines optical expertise with some of the world's leading eyewear brands to deliver an exceptional online customer experience. The Role As an Optical Assistant, you'll join the customer service team and use your optical knowledge to support customers with everything from frame and lens selection through to prescriptions, orders and aftercare. Rather than working on the shop floor, you'll support customers from the company's modern head office via email, live chat and telephone. Your responsibilities will include: Providing advice on prescription lenses, frames and sunglasses Supporting customers with frame and lens selection Responding to customer enquiries via email, live chat and telephone Assisting with orders, amendments, tracking and aftercare Resolving customer queries and concerns efficiently Managing and recording customer interactions accuratelyAbout You We're looking for somebody with previous experience working as an Optical Assistant who is confident using their optical knowledge in a customer-focused environment. You'll ideally have: Previous Optical Assistant experience Strong communication and customer service skills Confidence communicating with customers by phone, email and live chat Good attention to detail and organisational skillsWhat's On Offer Salary: £25,000 - £26,000 depending on experience Hours: 30 - 37.5 hours per week Working hours: 9am - 5pm 26 days annual leave plus Bank Holidays Staff discount Pension scheme Modern head office environment Onsite optical glazing lab and fulfilment centre Opportunity to develop your optical knowledge within a different area of the industryHow to Apply If you're an experienced Optical Assistant looking for something different from a traditional practice-based role, this is a fantastic opportunity to use your optical knowledge within a leading online eyewear business. To apply, please click the Apply Now link or