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General Manager of Operations & Growth Coversure BYB Group Lead. Inspire. Build. \n At Coversure BYB Group, we believe exceptional businesses are built by exceptional people. \n Over the past three years we've proudly been recognised as Yorkshire Insurance Broker of the Year, but we're not interested in standing still. We're entering an exciting new chapter, with ambitious plans for growth, investment in our people and continued expansion. \n To help us achieve that vision, we're looking for an exceptional Head of Operations & Growth. \n This is not a traditional management role. \n It's an opportunity to become one of the key leaders within our business, working alongside the Directors to shape our future, develop our people and create an environment where both our clients and our team can thrive. \n If you're looking for a role where you can genuinely influence strategy, lead high-performing teams and leave a lasting legacy, we'd love to hear from you. \n \n About the Role \n Reporting directly to the Directors, you'll take ownership of the operational performance of the business, ensuring our people, processes and service standards continue to evolve as we grow. \n You'll be empowered to challenge existing ways of working, implement improvements, develop future leaders and drive a culture built around accountability, collaboration and exceptional client outcomes. \n This is a highly visible leadership position where your decisions will directly influence the future direction and success of the business. \n \n What You'll Be Responsible ForLeadership \n\n • Inspire, coach and develop a high-performing team across multiple locations.\n, • Create a culture of accountability, ownership and continuous improvement.\n, • Mentor future leaders and support succession planning.\n, • Foster an environment where people feel valued, supported and challenged to achieve their best.\n\n Operations \n\n • Lead the day-to-day operational performance of the business.\n, • Improve processes, systems and efficiencies to support continued growth.\n, • Ensure consistently high standards of client service across all departments.\n, • Monitor performance against business objectives, identifying opportunities for improvement.\n\n Growth \n\n • Work alongside the Directors to deliver the company's strategic growth plans.\n, • Support the recruitment, development and retention of exceptional people.\n, • Identify operational opportunities that improve profitability, scalability and client experience.\n, • Help shape the future structure of the business as we continue to expand.\n\n Commercial Performance \n\n • Understand the drivers of business performance and contribute towards achieving ambitious growth objectives.\n, • Use data and management information to support informed decision-making.\n, • Encourage a culture where commercial awareness and exceptional customer outcomes work hand in hand.\n\n About You \n You'll be an experienced leader who enjoys bringing out the very best in people. \n You're commercially minded, naturally collaborative and someone who enjoys finding better ways of doing things. \n You'll also bring: \n\n • Proven experience leading and developing successful teams.\n, • Strong operational and organisational skills.\n, • Excellent communication and relationship-building abilities.\n, • The confidence to make decisions and take ownership.\n, • A passion for continuous improvement.\n, • High levels of integrity, professionalism and emotional intelligence.\n, • A positive, proactive and solutions-focused mindset.\n\n Experience within commercial insurance or financial services would be advantageous, but we're equally interested in exceptional leaders from other professional service environments who can demonstrate transferable leadership, operational and commercial skills. \n \n Why Join Coversure BYB Group? \n Joining Coversure BYB Group means becoming part of an ambitious, independent business where your contribution will genuinely matter. \n We offer: \n\n • A senior leadership role with real influence.\n, • Direct access to the Directors and involvement in strategic decision-making.\n, • The opportunity to shape the future of an award-winning business.\n, • A collaborative, supportive and forward-thinking culture.\n, • Investment in your personal and professional development.\n, • The opportunity to build and develop your own team as the business grows.\n, • A competitive salary and performance-related rewards.\n\n Our Values \n We're looking for someone who shares our belief that success is built on: \n\n • Doing the right thing, every time.\n, • Putting clients first.\n, • Supporting and developing our people.\n, • Embracing innovation and continuous improvement.\n, • Working together to achieve exceptional results.\n\n Ready to Help Shape Our Future? \n If you're looking for more than just your next role—if you're looking for the opportunity to influence, inspire and build something truly special—we'd love to hear from you. \n Join us and help shape the next chapter of Coversure BYB Group.

About the roleWe are seeking an experienced and commercially aware Cluster Technical Manager to build and lead a newly established Cluster Technical function within our Design & Innovation (D&I) team.This is a rare opportunity to shape a function from the ground up - defining how it operates, how it engages with customers, and how it delivers value across nine manufacturing sites.Reporting to the Retail D&I Manager, you will lead a team of four Cluster Technical Specialists providing customer-facing technical expertise, complaint prevention, technical intelligence, and continuous improvement support. Each Specialist is aligned to specific sites and works on a hybrid basis, so you will be leading a geographically dispersed team - connecting the cluster picture, driving consistency, and ensuring the function's preventative purpose is protected.This is a strategic leadership role combining technical excellence, customer engagement, data-driven decision-making, and people leadership. You will shape and deploy the cluster technical strategy while ensuring a proactive approach to technical risk, customer performance, and operational consistency.You will act as the key technical escalation point for significant, recurring, or cross-site issues, whilst maintaining clear ownership boundaries whereby site quality issues remain the responsibility of local Quality and Production teams.ResponsibilitiesTechnical Strategy & GovernanceDefine and deploy the cluster technical strategy, aligned to D&I, Quality and Packaging Division priorities.Own customer technical governance, establishing structured technical reviews with key customers that complement rather than duplicate existing Innovation and Quality processes.Own the escalation matrix and decision-rights framework, acting as escalation point for significant, recurring or cross-site technical issues.Own the function's KPI framework, monthly performance reviews and cluster-level trend reporting to D&I, Operations and Sales leadership.Leadership & Team DevelopmentLead, coach and develop four Cluster Technical Specialists across a geographically dispersed cluster; own resource planning, site and customer allocation, and workload balancing.Protect the team's proactive purpose - managing the balance of preventative versus reactive work so prevention is not crowded out by firefighting.Embed consistent structured problem-solving standards (8D, RCA) and build technical capability, succession and development plans.Customer & Stakeholder ManagementBuild strong relationships with customers, Cluster Director and MDs, Site General Managers, Site Quality Managers, Innovation and Sales leadership.Ensure clean, documented handoffs between the Technical team and site Quality and Production, with ownership boundaries respected and issue status visible to all parties.Own cluster-level technical relationships with external suppliers including forme makers, print plate and tooling suppliers.Champion the function internally so Sales, Innovation and site teams understand how and when to engage it.Insight, Improvement & ConsistencyAggregate cross-site and cross-customer trend analysis, converting recurring themes into structured prevention and improvement programmes.Ensure the team's involvement in the internal and customer trials programme is planned and prioritised, providing technical insight and data to support it; ownership of trial execution and product conformance remains with site Production and Quality teams. Ensure learnings are captured and deployed across sites.Drive the standardisation and product simplification agenda across the cluster, reducing unnecessary complexity.Ensure structured technical feedback loops into Design, Innovation and Quality strategy.SustainabilityChampion circular design principles and sustainable packaging solutions.Promote a right-first-time culture that reduces waste, rework and manufacturing inefficiency.About youEssentialExtensive experience (typically 8+ years) in corrugated or packaging manufacturing across production, quality, technical or design disciplines.Deep understanding of corrugated manufacturing processes, covering both corrugator and conversion.Proven leadership experience, ideally including geographically dispersed or field-based teams.Track record of delivering measurable performance improvement in customer-facing technical, quality or continuous improvement roles.Strong customer-facing and stakeholder management skills, with the ability to influence at senior level in a matrix organisation.Experience using structured problem-solving tools such as 8D and Root Cause Analysis (RCA).Strong analytical skills and the ability to turn technical data into insight that drives decisions.Ability to manage multiple priorities across sites, customers and functions.DesirableDegree in Packaging Technology, Engineering, Materials Science, Manufacturing, Chemistry or a related discipline - or equivalent vocational experience.Six Sigma Green or Black Belt, or equivalent continuous improvement qualification.Working knowledge of ISO 9001 and BRCGS Packaging Materials and their application in a packaging environment.Experience in Technical, Quality, Design or Innovation roles within packaging.Understanding of print, tooling and packaging production technologies.Experience supporting product development, trials and material implementation.Familiarity with ERP, QMS and CRM systems.Knowledge of sustainability and circular economy principles.Location and travelLocation: Field-based, managing a team covering the cluster's nine UK sites - Devizes, Fordham, Louth, Belper, Featherstone, Burscough, Neath, Lockerbie and Livingston - and key customer locations. Travel is expected to be approximately 40-50% of your time, including overnight stays, with home-based working in between. You will hold a close working relationship with one cluster site, agreed on appointment.Hours: Monday to Friday, full time.Full UK driving licence require d. Given the geographic spread of the cluster, a central location would be advantageous, though we welcome applications from candidates across the UK who are comfortable with regular national travel.Our valuesWe are looking for someone who can demonstrate how our corporate values are applied in the workplace: Caring, Challenging, Trusted, Responsive and Tenacious.BenefitsCompetitive salaryPension scheme, life assurance and income protectionEmployee Assistance Programme25 days' holiday plus bank holidaysCycle to work schemeEmployee discountsAbout usWe are DS Smith. Together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us.Fair recruitment at DS SmithTo fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.Our people come from diverse backgrounds and bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.#LI-CETPBN1_UKTJ

We are hiring for the position of National Account Manager in the Durable Consumer Goods sector Location: Nationwide (Office base near Wakefield twice a week) Travel: Regular nationwide travel About the Role We are seeking an experienced National Account Manager with a strong background in the indirect B2B market who is passionate about driving growth and leveraging data for informed commercial decisions. This role is ideal for a commercially focused, target-driven individual with a strong background in account management, business development, and negotiation. You’ll be responsible for building strategic partnerships and delivering joint business plans with a major account alongside identifying new nationwide account opportunities to convert The ideal candidate will excel at transforming insights into actionable strategies, possess a deep understanding of category performance, and have the ability to influence at a senior level. Key Responsibilities • Manage and grow an existing national account while identifying new business opportunities, • Utilise data analysis and forecasting to enhance performance, • Develop strong, long-term client relationships at all levels, • Achieve sales, margin and performance targets, • Conduct category and pricing analysis to drive profitability, • Produce accurate sales forecasts and manage pipeline activity, • Monitor market trends and competitor activity, • Lead tenders, negotiations and commercial agreements, • Ensure excellent customer service and resolve issues effectively, • Maintain accurate sales reporting and CRM records Requirements • Proven experience as a National Account Manager / Key Account Manager, • Minimum 3 years’ experience in a national accounts environment, • Background in domestic appliances, FMCG or consumer goods preferred, • Strong track record of driving sales growth and securing new business, • Excellent negotiation and relationship-building skills, • Highly organised with the ability to manage multiple accounts, • Commercially aware with strong analytical skills, • IT literate (Excel, PowerPoint, CRM systems) Additional Information • Field-based role covering the UK, • Regular overnight stays required ( 1 or 2 a month), • Full UK driving licence Why Apply? • Opportunity to manage high-value national accounts, • Autonomy to drive growth and strategy, • Fast-paced and rewarding sales environment, • Strong long-term career prospects National Account Manager, Key Account Manager, Account Manager, Business Development, FMCG, Domestic Appliances, Sales, Field Sales, Negotiation, Forecasting, Category Analysis, UK Sales

Wakefield (WF1) | Hybrid Working £26.62 per hour Temp to Perm Opportunity Lynx Employment Services are recruiting for an experienced Senior Category Manager to join a successful Commercial Services Team supporting Wakefield Council. This is an exciting opportunity for a procurement professional to lead strategic procurement activity across key corporate categories including ICT, HR and Financial Services, helping to deliver value for money, efficiencies and innovative sourcing solutions that support council priorities. The Role You will provide a professional, customer-focused procurement service for the acquisition of goods, services and works within a category management framework. You will lead a team of procurement professionals, manage significant third-party spend and deliver complex procurement projects from inception through to contract award and management. Key Responsibilities Lead and manage procurement activity across ICT, HR and Financial Services categories. Develop and implement category strategies and procurement plans. Manage end-to-end procurement exercises, including tendering, evaluation and contract award. Build strong relationships with stakeholders across the Council and external suppliers. Provide procurement advice, guidance and training to Council officers and elected members. Lead on supplier performance management and contract management activities. Develop business cases, market analysis, spend reviews and sourcing strategies. Ensure compliance with procurement legislation, Council procedures and governance requirements. Line manage and develop a team of procurement professionals. ### Essential Requirements ✔ CIPS Level 6 qualification or equivalent professional procurement experience. ✔ Significant public sector procurement experience. ✔ Strong knowledge of UK public procurement legislation and regulatory frameworks. ✔ Experience managing complex, high-value procurement projects. ✔ Contract management and supplier relationship management experience. ✔ Excellent stakeholder engagement, negotiation and communication skills. ✔ Experience leading, coaching and developing procurement teams. ✔ Strong analytical, commercial and project management skills. What's on Offer? £26.62 per hour Hybrid working arrangement Temp to perm opportunity Strategic leadership role within a high-profile procurement team Opportunity to influence procurement activity worth £45m–£75m annually and deliver meaningful value across the Council. To apply, please send your CV to Lynx Employment Services or contact our recruitment team for further information

About Pell Frischmann: Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration. Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany’s coal mining industry. RSBG SE’s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change. About the Role As the Infrastructure and Cloud Services Manager, you will lead and enhance the delivery of core IT infrastructure and cloud services, ensuring performance, security, reliability and scalability across the business. Working alongside the IT Operations Manager, Cyber Security & Compliance Manager, IT Customer Support Team and Digital/AI teams, you will help shape our IT strategy and support a wide range of initiatives. You will also act as a primary escalation point for complex issues, work closely with approved third‑party partners, and ensure our systems align with ISO27001, Cyber Essentials Plus and wider business objectives. Key Responsibilities Qualifications, Experience & Skills Essential • Relevant IT, Computing or Infrastructure qualification (degree, HND, apprenticeship or equivalent), with a commitment to continuous professional development., • Strong experience supporting Microsoft 365, Azure, Entra ID and Windows Server environments., • Proven experience managing IT infrastructure, server hardware, virtual platforms and enterprise networking., • Hands-on experience with HPE and Dell server technologies., • Strong knowledge of Active Directory, Group Policy, DNS, DHCP and identity management services., • Good understanding of WAN, LAN, Wi-Fi and TCP/IP networking technologies., • Ability to produce reports, dashboards and management information to support operational decision-making., • Excellent communication, stakeholder management and relationship-building skills., • Proactive, organised and collaborative approach to resolving technical issues and delivering improvements. Preferred • Industry certifications such as Azure Administrator, Microsoft 365, CCNA, ITIL, Security+ or equivalent., • Experience delivering infrastructure transformation, cloud migration or large-scale technology change projects., • Knowledge of ISO 27001, Cyber Essentials Plus and modern cyber security principles including MFA, Conditional Access and Zero Trust., • Exposure to automation, scripting or Infrastructure as Code technologies such as PowerShell, ARM or Terraform., • Experience with Microsoft Intune, Windows Autopilot and modern endpoint management., • Experience working across multi-site environments and managing third-party suppliers or managed service providers., • Interest in digital transformation, AI technologies and continuous service improvement initiatives. Why Pell Frischmann? We are one of the UK's most influential and highly respected firms of infrastructure and built environment professionals. We provide a collaborative and supportive working environment, where you’ll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate. We'll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government's Disability Confident Scheme. We're happy to talk about flexible working, including hybrid working, and are committed to promoting the wellbeing of all our employees

As a Customer Relationship Manager, you will build strong relationships with customers, represent Border to Coast across a range of governance and engagement forums, and work with colleagues across the organisation to ensure customers receive a high-quality and consistent experience. Maintain accura

As a Customer Relationship Manager, you will build strong relationships with customers, represent Border to Coast across a range of governance and engagement forums, and work with colleagues across the organisation to ensure customers receive a high-quality and consistent experience. Maintain accura

As a Customer Relationship Manager, you will be part of a team responsible for the development and maintenance of our existing portfolio of customers. Maintain excellent client relationships with your customer portfolio primarily by phone and email – understanding what is important to your custome

As a Customer Relationship Manager, you will build strong relationships with customers, represent Border to Coast across a range of governance and engagement forums, and work with colleagues across the organisation to ensure customers receive a high-quality and consistent experience. Maintain accura

If you are passionate about CRM, customer loyalty, and delivering customer-centric growth, apply today to learn more about this Senior CRM & Loyalty Manager opportunity. With a highly engaged customer base and a continued investment in digital, CRM, and customer experience, they are focused on deliv

Account Manager role managing existing client relationships and providing technical support, with bonus potential and company car.

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions.

Customer relationship manager care homes. Youll work closely with the Home Manager to design and deliver tailored sales and marketing plans.

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team.

Manage customer contracts and IT service delivery, focusing on satisfaction and practice reviews.

You must have ability to motivate staff and demonstrate initiative, ability to form positive relationships with service users and colleagues and to work as part of a team, ability to communicate effectively and clearly with services users, colleagues and managers both verbal and in writing with a re

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You'll know how important consistency is and recognise that the relationships you build can significantly improve a person's confidence, wellbeing and overall quality of life. Encouraging community participation, hobbies, interests and meaningful relationships. Able to build positive, trusting relat

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It’s a values-led, person-first role where you’ll be trusted to build meaningful relationships, create positive experiences, and design support around each individual’s needs, goals and routines.

Closing date: Customer Team Leader. You must be aged 18+ to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential ser

Support people to build and maintain relationships with family and friends. If you're looking for a career where you can make a genuine difference, build meaningful relationships and go home knowing you've helped someone have a great day, we'd love to hear from you.

Team Leader BRAND NEW CARE HOME FRANCIS COURT OPENING WINTER 2026.Alternate weekends Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.The Role

Is this the role you are looking for If so read on for more details, and make sure to apply today.Full UK automatic driving license essential / Must be flexible for all shifts - AM, PM, Waking Nights and Sleep Ins.Looking for a meaningful career where you can make a difference every day? Join Avenu

You'll be liaising with customers, office & supervisors on a daily basis and will have the opportunity to work standby & overtime. What you'll bring Do you hold a NRASWA and NPORS Mini Digger accreditation? Have you gotEUSR x5 Mandatory Course? Do you have experience in the water industry? Have y

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Barratt Redrow is seeking a proactive Senior Sales Manager to lead the Sales Adviser team across developments. You will drive sales performance, monitor conversion, and coordinate with marketing to deliver an excellent customer journey. Reporting to the Senior Sales Manager or Sales Director, you wi

Radis Community Care is recruiting a Team Leader for Meadow Green Extra Care scheme in Heckmondwike.You will supervise care workers, schedule workloads, and support clients with medication and personal care in a community setting.We offer a structured induction, mileage allowance, pension, and clear

Role Description All potential applicants are encouraged to scroll through and read the complete job description before applying.Female Support Worker Make Every Day Matter! Location: : Postcode area SO15

You will work to deadlines, handle confidential information, and deliver strong customer service in a selling environment.

Assessing customer needs and following the appropriate processes. Recording customer information accurately on internal systems. Previous customer service experience, ideally within a contact centre or telephone-based environment.

Assessing customer needs and following the appropriate processes. Previous customer service experience, ideally within a contact centre or telephone-based environment. The opportunity to work on a meaningful campaign that genuinely helps vulnerable customers.

You will service customers with a warm, professional approach and manage bookings, warranties, and communications throughout the repair process.

Grainger Motor Group in Cambridge/Duxford is seeking a Customer Service focused Service Advisor to join our service team. You’ll welcome customers, manage their service journey, and liaise with workshop and parts teams to deliver high-quality service experiences. Key requirements include proven cu

The position involves providing excellent customer service, upselling automotive services, and managing workshop activities.

You will be the vital link between customers and the workshop, advising on servicing and keeping customers informed at every stage. Experience in customer service within retail is advantageous; Kerridge knowledge is a plus.

This role involves delivering high levels of customer satisfaction in a busy environment, ensuring workflow, and upselling services. The position requires previous customer service experience, strong organisational skills, and the ability to work as part of a team.

Helping others improve and turn their lives around – there’s no better feeling.It’s what we do for thousands of people at more than 150 sites across the UK.We are looking for a confident Acting Team Leader with a passion for delivering outstanding care.You’ll be working full time 42 hours a

Allscreens Nationwide Ltd in Leeds is seeking a caregiver to support a 7-year-old boy with developmental delay in the home and community.The role focuses on promoting independence, safe outings, and engaging activities such as cycling, cars, trains, and visits to trampolining parks.The position is 4

Specialist Chemistry Academic Support Worker.Please find link to view the full job description on our website with essential criteria and terms and conditions for this role.The Learning Support Centre (LSC) are specialists in neurodiversity and disability and have been supporting people across the U

Group 1 Automotive is seeking a Service Advisor for the Volkswagen Van Centre Norwich to be the main point of contact for customers while their vehicles are serviced. You will welcome customers, maintain communication on progress, and build knowledge through manufacturer-led training. The role empha

The role includes delivering high levels of customer satisfaction and coordinating with workshop, parts and sales to keep customers vehicle on schedule. You will greet customers, book vehicles for maintenance, update progress, and handle follow-ups. We value a proactive, well-organised team player w

Hatfields Jaguar Land Rover Hull is seeking an enthusiastic customer service professional to join their dealership team. You will handle client inquiries, greet customers, upsell services, and ensure accurate documentation throughout the repair process.

Group 1 Automotive in Cambridgeshire is looking for a Service Advisor to ensure outstanding customer interactions while vehicles are in service. You will be the primary contact for customers, offering updates and managing vehicle appointments.

We have an exciting opportunity to join our Customer Service Team that is based in Edinburgh and Leeds. The successful applicants will be part of a team that receives customers queries via telephone or email and is responsible for resolving these or referring more complex queries to other teams for

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