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\n • Resident Liaison Officer - Regional Main Contractor\n, • Location: Brighton, East Sussex\nResident Liaison Officer - Regional Main ContractorLocation: Brighton, East SussexProjects: 2 live projectsEmployment Type: Full-time The Opportunity Hill McGlynn are currently working with a successful and well-established regional main contractor who are looking to appoint an experienced Resident Liaison Officer to support the delivery of two projects in Brighton. Our client delivers a diverse range of construction projects across new build, design and build, and refurbishment, with a strong reputation for quality, professionalism and customer service. This is an excellent opportunity for an experienced Resident Liaison Officer to join an established contractor and play a key role in maintaining positive relationships between the project teams, residents, clients and wider stakeholders. The Role As Resident Liaison Officer, you will act as a key point of contact for residents throughout the construction process, ensuring they are kept fully informed and supported while works are taking place. You will be responsible for managing communication across two Brighton-based projects, working closely with site and project teams to minimise disruption and ensure residents receive a consistently high level of service. Key responsibilities will include:\n\n, • Acting as the main point of contact for residents throughout the projects.\n, • Building and maintaining positive relationships with residents, clients and stakeholders.\n, • Keeping residents informed of upcoming works, programmes, access requirements and potential disruption.\n, • Providing clear and timely communication regarding project activities and progress.\n, • Carrying out regular resident visits and maintaining accurate records of communication.\n, • Responding professionally to resident enquiries, concerns and complaints.\n, • Working closely with Site Managers, Project Managers and the wider construction team to resolve issues.\n, • Managing resident expectations and ensuring concerns are escalated and addressed appropriately.\n, • Issuing newsletters, letters and other project communications as required.\n, • Supporting consultation meetings and resident engagement activities.\n, • Assisting with access arrangements where required.\n, • Monitoring resident feedback and ensuring relevant information is communicated to the project team.\n, • Ensuring all resident liaison activities are recorded and managed in accordance with company procedures.\n About You We are looking for a confident, approachable and highly organised Resident Liaison Officer with experience working within a construction or refurbishment environment. You will ideally have:\n\n, • Previous experience in a Resident Liaison, Tenant Liaison, Customer Liaison or similar role.\n, • Experience working within the construction, housing, refurbishment or property sectors.\n, • Excellent communication and interpersonal skills.\n, • The confidence to deal with residents, clients and stakeholders at all levels.\n, • Strong organisational and administrative skills.\n, • The ability to manage multiple projects and competing priorities.\n, • A professional, empathetic and solutions-focused approach.\n, • The ability to handle sensitive situations and complaints calmly and professionally.\n, • Good IT and written communication skills.\n, • A full UK driving licence is desirable due to the nature of the role.\n What's on Offer?\n\n, • The opportunity to join a successful and established regional main contractor.\n, • Responsibility across two projects in Brighton.\n, • A varied role with significant interaction with residents, clients and project teams.\n, • A supportive and collaborative working environment.\n, • Long-term career development opportunities.\n, • The opportunity to play a key role in the successful delivery of refurbishment and construction projects.\n Interested? If you're an experienced Resident Liaison Officer looking for your next opportunity with a successful regional main contractor, Hill McGlynn would like to hear from you. Apply today to discuss the role in more detail and find out more about the company, projects and career opportunities available.

Technical Manager - Renewable Heating & Solar PVBrighton (Full Time, Hybrid - Mondays & Thursdays office-based)Up to £50,000, depending on experience \n Would you like to join Hyde as our Technical Manager - Renewable Heating & Solar PV? \n We're looking for a technically minded and customer-focused professional to lead the delivery and performance of Hyde's renewable heating, Solar PV and non-gas domestic energy systems across our homes. \n This is not a hands-on engineering role. Instead, you'll act as Hyde's technical expert, working with contractors, suppliers, customers and internal teams to ensure our renewable technologies are safe, compliant, effective and delivering the best possible outcomes for residents. \n You do not need to hold gas, heating, Solar PV or renewable qualifications to apply. We're interested in individuals with strong technical judgement, contractor management experience and a background in areas such as renewable energy, heat pumps, Solar PV, electrical services, building services, housing maintenance, compliance, technical support, asset management or service delivery. \n This is an exciting opportunity to play a key role in supporting Hyde's sustainability ambitions while ensuring residents receive an excellent service from some of the latest low-carbon technologies. \n What you'll be doing \n\n • Lead the technical oversight of Hyde's renewable heating, electrical and low-carbon energy programmes, including Air Source Heat Pumps (ASHPs), Solar PV and other non-gas heating technologies.\n, • Manage contractors and suppliers to ensure servicing, maintenance, repairs, remedial works and installations are delivered safely, efficiently and to agreed quality standards.\n, • Review surveys, specifications, technical reports, quotations and recommendations, providing challenge and assurance where required.\n, • Investigate complex technical issues, recurring faults and customer complaints, identifying practical and cost-effective solutions.\n, • Monitor contractor performance, customer outcomes, compliance requirements and service standards, driving continuous improvement.\n, • Use operational data, customer feedback and performance information to identify trends, reduce repeat failures and improve value for money.\n, • Work closely with residents, contractors and internal stakeholders to resolve issues and improve understanding of renewable technologies.\n, • Visit properties where required to support investigations, gather evidence and provide technical guidance.\n, • Keep up to date with legislation, regulatory requirements, industry developments and emerging technologies across renewable heating, Solar PV and decarbonisation.\n\n About you \n You'll bring strong technical awareness, excellent communication skills and the confidence to manage contractors, challenge recommendations and resolve complex customer issues. \n Essential experience and skills \n\n • Experience in technical service delivery, contractor management, repairs, maintenance, compliance, asset management or project delivery.\n, • A practical understanding of renewable energy, heat pumps, Solar PV, electrical services, mechanical services, building services, housing maintenance or a similar technical environment.\n, • Ability to analyse technical information, assess risks and make sound decisions based on available evidence.\n, • Experience managing contractors or suppliers to deliver quality, compliance, performance and customer satisfaction.\n, • Strong stakeholder management and communication skills, with the ability to explain technical issues clearly to a range of audiences.\n, • Excellent problem-solving skills and a proactive, solution-focused approach.\n, • Good organisational skills and experience using systems, data and performance information to manage services.\n\n Desirable but not essential \n\n • Experience working with Air Source Heat Pumps (ASHPs), Solar PV, electric heating, HIUs, communal heating systems, MVHR, solar thermal or other low-carbon technologies.\n, • Experience within social housing, property maintenance, planned works, asset management or resident-facing technical services.\n, • Qualifications in renewable energy, building services, electrical services, retrofit, project management, contract management or a related discipline.\n, • Knowledge of domestic renewable heating systems and decarbonisation programmes.\n\n Why join Hyde? \n Hyde owns and manages over 125,000 homes and is committed to creating safe, sustainable and affordable places for people to live. \n As Technical Manager - Renewable Heating & Solar PV, you'll help shape and improve services that have a direct impact on residents' homes, comfort and energy efficiency. You'll join a collaborative organisation that's investing in sustainability, innovation and the future of low-carbon housing. \n Benefits \n\n • Excellent pension scheme\n, • Generous annual leave allowance\n, • Life assurance\n, • Flexible benefits platform\n, • Learning and development opportunities\n, • Volunteering days\n, • Hybrid working\n\n Diversity, Inclusion and Accessibility \n Equity, diversity and inclusion are central to life at Hyde. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to be themselves. \n We're proud to be a Disability Confident Employer and will provide reasonable adjustments throughout the recruitment process and within the workplace where required. \n Please note: Candidates will be required to complete an online psychometric assessment prior to interview.

What will you be DOING? \n\n • Management of the Quality Team\n, • Question, challenge and seek opportunities to improve systems and ways of working\n, • Lead investigations of incidents, complaints trends and non-conformances trends, ensuring closure of non-conformances by relevant teams.\n, • Management of external service providers, specifically small equipment calibration and Laboratory Services\n, • Maintenance of QMS (Quality Management System), ensuring on-going audit readiness and highlighting deficiencies to the Technical Manager\n\n \n What SKILLS & KNOWLEDGE do you need to have? \n\n • 3 – 5 years’ experience gained within a similar Technical role\n, • Experience and understanding of third-party audit requirements including BRC and major retailers\n, • Experience and knowledge of HACCP level 3\n, • Level 4 Food Safety Qualification\n, • Microbiology understanding\n, • An excellent standard of both verbal and written English\n, • Proficient with using Microsoft office packages\n, • Team management\n\n \n What will HIGGIDY do for you? \n\n • Complementary Higgidy foods\n, • EAP\n, • Enhanced Maternity & Paternity leave\n, • Perkbox benefits\n, • & much more!\n

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment. Want to be a part of it? What will you be doing? • Support project teams with early customer engagement, impact assessments and communication planning., • Work with operational teams to understand scope, programmes, risks and customer impacts., • Deliver site visits, audits, engagement activities and project communication materials., • Monitor customer feedback, complaints and enquiries, ensuring timely r...

Job summaryOur innovative model has been designed to:Allow GPs to spend more time doing the tasks only they can do specific types of patients, specific clinical and non-clinical administration, specific leadership functions, and clinical supervision of ACP Clinical Leads and medics / pharmacistsImprove our ability to segment patient care in a more standardised way, and identify how best to utilise our workforce in individual surgeries and across SPC surgeriesImprove our ability to recruit and retain Salaried GPs in-practice and reduce our use of Locum GPsImprove our ability to recruit and retain experienced ACP Clinical Leads to support and develop the ACP Clinical Leadership model further, and to clinically supervise and develop ACP and Non-medical prescriber staffImprove our ability to recruit and retain ACPs and ANPs to sit under the ACP Clinical Leadership model, and be more supported to develop in their ACP and ANP roles and scope of competenciesFuture proof the SPC model standardisation of roles, processes and systems, centralisation of roles, resilient workforce, improved stewardship of SPC financesEnsure that the practice level leadership and/or management functions are covered by a clinician who is best placed to do so.Main duties of the jobProvide proactive and visible clinical leadership, supporting and guiding practice staff on quality and safety matters.Develop and embed robust clinical governance systems, ensuring active participation by all medical staff.Lead on clinical strategy, improvement planning, and quality assurance across the practice.Collaborate with Practice Management, PCNs, and SPC leads to drive service improvement and staff development.Oversee clinical quality and safety, ensuring best practice through NICE implementation, significant event reviews, and compliance with CQC standards.Jointly act as CQC Registered Manager and Caldicott Guardian for the practice.Coordinate practice education and supervision, ensuring clinical staff remain up to date with policy and guideline changes.Provide supervision for GPs and non-medical prescribers in line with SPCs Clinical Leadership Model.About usWe are a friendly, forward-thinking GP surgery with a supportive multidisciplinary team, including three GPs, an ACP Clinical Lead, ANP, Paramedic Practitioner, Prescribing Lead Pharmacist and Pharmacy Technician, supported by a brilliant nursing and admin team.We use SystmOne, offer 15-minute appointments, and provide two protected GP Clinical Lead admin sessions per week to support leadership, quality improvement and mentoring (prorata).The practice is currently going through an exciting period of transition, with plans to implement total triage to improve patient access and streamline workflows. This is an excellent opportunity for a motivated GP leader to help shape our future direction and be part of a progressive, supportive team delivering high-quality, patient-centred care.We offer flexible working arrangements and strong support for professional development, ensuring you have the time and resources to lead confidently and make a meaningful impact.You will benefit from:A supportive working environmentFlexible Hours to fit around your work / life commitmentsInduction and training programmeAnnual Leave and generous sick pay5 fixed Study Leave DaysNumerous other benefits such as car lease schemes and childcare vouchersContract based on BMA model contractFull NHS pensionFree on-site parkingMedical IndemnityPeer and operational support with dedicated mentorshipEmployee Assistance programmeA supportive, approachable management teamDetailsDate posted03 August 2026Pay schemeOtherSalary 13,005 a session ContractPermanentWorking pattern Full-time, Flexible working Reference numberU0087-26-0027Job locationsThe Brook Health CentreCrowborough HillCrowboroughEast SussexTN6 2EDUnited KingdomJob descriptionJob responsibilitiesa) Clinical Leadership Provide visible clinical leadership Be a point of contact for practice staff who need support and guidance over quality and safety concerns. This may include a formal role in some staff members appraisals in some instances. Develop clinical governance strategies, systems and processes and ensure the activeparticipation by all medical staff. Works with practice management to lead the wider practice team including regular Attendance at practice meetings Support career development of clinical staff Build relationships with SPC Safeguarding Lead, SPC Education Lead, Senior GP lead and ACP clinical leads from other SPC Practices and share learning and good practice Play a key role in service improvement planning for the future, bringing the quality and safety concerns to the fore and ensuring these are balanced with organisational and financial concerns. Develop and maintain active working relationships with PCNs Sign off any additional policies/procedures as required Be responsible for leading on the clinical components of QOF/LCS and IIF Attend quality assurance meeting and education meetings with other senior clinical lead GPs and with Medical Director for quality assurance purposes and agree to work in line with SPC Clinical Governance structure To work collaboratively with practice management operational team and ACP clinical lead as practice executive team b) Clinical Quality/Safety Be responsible for taking an overview of the clinical functions of [insert name of the practice] in terms of service quality and safety. Ensure that the systems exist to embed best clinical practice into the service (e.g. implementation of NICE guidance, record keeping etc) Take the overall lead for review of clinical aspects of Significant Event reviews and complaints, ensuring that learning points are captured, documented, actioned and embedded into practice Be the joint CQC registered manager with the Practice Manager Be responsible for leading on the clinical components of CQC readiness Ensure that the systems exist to embed patient safety across the service (e.g., record keeping, national and local safety alerts) Take the overall lead for arranging practice education meetings and ensuring that clinical staff are made aware of changes to clinical guidelines and policy Be the Caldicott Guardian for [insert name of the practice] Be the lead clinician for ensuring that all areas of clinical leadership (see SPC Clinical Leadership Model) are covered within the practice c) Supervision You will be responsible for delivering peer-based support across the practice team and be responsible for arranging the group supervision of practice based non-medical prescribers alongside the ACP Clinical Lead Provide supervision in line with SPC Clinical Leadership model Job description Job responsibilitiesa) Clinical Leadership Provide visible clinical leadership Be a point of contact for practice staff who need support and guidance over quality and safety concerns. This may include a formal role in some staff members appraisals in some instances. Develop clinical governance strategies, systems and processes and ensure the activeparticipation by all medical staff. Works with practice management to lead the wider practice team including regular Attendance at practice meetings Support career development of clinical staff Build relationships with SPC Safeguarding Lead, SPC Education Lead, Senior GP lead and ACP clinical leads from other SPC Practices and share learning and good practice Play a key role in service improvement planning for the future, bringing the quality and safety concerns to the fore and ensuring these are balanced with organisational and financial concerns. Develop and maintain active working relationships with PCNs Sign off any additional policies/procedures as required Be responsible for leading on the clinical components of QOF/LCS and IIF Attend quality assurance meeting and education meetings with other senior clinical lead GPs and with Medical Director for quality assurance purposes and agree to work in line with SPC Clinical Governance structure To work collaboratively with practice management operational team and ACP clinical lead as practice executive team b) Clinical Quality/Safety Be responsible for taking an overview of the clinical functions of [insert name of the practice] in terms of service quality and safety. Ensure that the systems exist to embed best clinical practice into the service (e.g. implementation of NICE guidance, record keeping etc) Take the overall lead for review of clinical aspects of Significant Event reviews and complaints, ensuring that learning points are captured, documented, actioned and embedded into practice Be the joint CQC registered manager with the Practice Manager Be responsible for leading on the clinical components of CQC readiness Ensure that the systems exist to embed patient safety across the service (e.g., record keeping, national and local safety alerts) Take the overall lead for arranging practice education meetings and ensuring that clinical staff are made aware of changes to clinical guidelines and policy Be the Caldicott Guardian for [insert name of the practice] Be the lead clinician for ensuring that all areas of clinical leadership (see SPC Clinical Leadership Model) are covered within the practice c) Supervision You will be responsible for delivering peer-based support across the practice team and be responsible for arranging the group supervision of practice based non-medical prescribers alongside the ACP Clinical Lead Provide supervision in line with SPC Clinical Leadership model Person Specification Qualifications EssentialA medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003Accredited as a member of the Royal College of General Practitioners (MRCGP) or have 5 years experience as a full time GP with a demonstrable commitment to quality practice.Currently on a performers list and not suspended from that list or from the medical registerEnhanced Disclosure & Barring Service checkEvidence of continued professional development Skills and Knowledge EssentialWillingness to share and collaborate across entire primary health teamAbility to develop and maintain effective working relationships with multidisciplinary and multi-agency teamsAbility to work flexiblyAbility to recognize own limitations and act upon them appropriatelyWillingness to learn new skills and to problem solve on a daily basisAn understanding, acceptance and adherence to the need for strict confidentialityAbility to work within the changing structures of the NHS and work to the requirements of other regulatory bodiesExcellent communicatorWork in line with practice systems and processes Experience EssentialCommitment to and experience of working as part of a multi-disciplinary and skill mixed team environmentExperience of working to achieve standards within the Quality and Outcome Framework (QOF)Clinical Governance Primary care prevention and screening services Self-audit and reflectionOrganised and efficient in record keeping and completion of paperworkTime management being able to prioritise work and work under pressureComputer literacyAdaptability to change Person Specification Qualifications EssentialA medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003Accredited as a member of the Royal College of General Practitioners (MRCGP) or have 5 years experience as a full time GP with a demonstrable commitment to quality practice.Currently on a performers list and not suspended from that list or from the medical registerEnhanced Disclosure & Barring Service checkEvidence of continued professional development Skills and Knowledge EssentialWillingness to share and collaborate across entire primary health teamAbility to develop and maintain effective working relationships with multidisciplinary and multi-agency teamsAbility to work flexiblyAbility to recognize own limitations and act upon them appropriatelyWillingness to learn new skills and to problem solve on a daily basisAn understanding, acceptance and adherence to the need for strict confidentialityAbility to work within the changing structures of the NHS and work to the requirements of other regulatory bodiesExcellent communicatorWork in line with practice systems and processes Experience EssentialCommitment to and experience of working as part of a multi-disciplinary and skill mixed team environmentExperience of working to achieve standards within the Quality and Outcome Framework (QOF)Clinical Governance Primary care prevention and screening services Self-audit and reflectionOrganised and efficient in record keeping and completion of paperworkTime management being able to prioritise work and work under pressureComputer literacyAdaptability to changeDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).Employer detailsEmployer nameSussex Primary CareAddressThe Brook Health CentreCrowborough HillCrowboroughEast SussexTN6 2EDUnited KingdomEmployer's websiteEmployer detailsEmployer nameSussex Primary CareAddressThe Brook Health CentreCrowborough HillCrowboroughEast SussexTN6 2EDUnited KingdomEmployer's website

Brighton & Hove City Council is recruiting for a role within the Environmental Protection team to investigate statutory nuisance complaints such as noise and odour and to deliver high quality public service to residents and businesses.You will be an effective communicator working with a wide range o

Resident Liaison Officer Location: Brighton Job Type: Permanent Salary: Competitive We are working with a growing construction business specialising in cladding remediation projects, who are looking to appoint a Resident Liaison Officer on a permanent basis. This is a great opportunity to join a growing business with a friendly and supportive working environment, where you will play an important role in maintaining strong relationships with residents throughout live construction projects. The Role As a Resident Liaison Officer, you will act as the main point of contact for residents, keeping them informed throughout the works and helping to ensure projects run smoothly. Key responsibilities will include: • Acting as the main point of contact for residents throughout the project, • Keeping residents informed about upcoming works, access requirements and programme changes, • Carrying out resident visits and maintaining regular communication, • Dealing with queries, concerns and complaints in a professional manner, • Liaising with site teams, subcontractors and management to resolve issues, • Supporting residents who may be affected by the works, • Maintaining accurate records of resident communication and enquiries, • Assisting with newsletters, notices and other resident communications, • Building positive relationships with residents and ensuring a high level of customer service About You The ideal candidate will have: • Previous experience as a Resident Liaison Officer, Customer Liaison Officer or similar role, • Experience working within construction, refurbishment or social housing would be advantageous, • Excellent communication and interpersonal skills, • A professional and approachable manner, • Strong organisational and administrative skills, • The ability to deal with difficult situations calmly and professionally, • Good attention to detail and accurate record keeping, • A proactive approach and the ability to work closely with site teams This is a great opportunity to join a growing business specialising in cladding remediation, offering a permanent position within a friendly team and the opportunity to develop with the company. If this role is of interest, please reach out directly to Charles Howe of Tradeline Recruitment

Environmental Health Officer – Private Sector Housing Location: Brighton (Hybrid Working Available) Contract: 6 Months Initially Hours: 37 hours per week, Monday to Friday Rate: £34.20 per hour PAYE / £45.00 per hour Umbrella An excellent opportunity has arisen for two experienced Environmental Health Officers to join a well-established Local Authority within their Private Sector Housing team. This is a varied and rewarding contract for professionals who are passionate about improving housing standards, protecting public health, and delivering high-quality environmental health services. The Role Working within the Private Sector Housing team, you will undertake a broad range of environmental health duties focused on improving housing conditions and ensuring compliance with relevant housing legislation. You'll be responsible for investigating complaints, carrying out inspections, assessing risks, providing advice, and taking enforcement action where required. Key responsibilities include: • Undertaking inspections of private sector residential properties, including Houses in Multiple Occupation (HMOs)., • Assessing properties using the Housing Health and Safety Rating System (HHSRS)., • Investigating complaints relating to housing conditions and statutory nuisances., • Preparing, drafting and serving statutory notices under relevant housing legislation., • Carrying out enforcement action where necessary, including preparing prosecution files and civil penalty cases., • Producing detailed reports, maintaining accurate case records, and managing workloads effectively., • Liaising with landlords, tenants, solicitors, contractors, partner agencies and other stakeholders., • Providing professional advice on housing legislation, building standards and environmental health matters., • Representing the service at meetings and, where required, giving evidence in court or tribunals., • Supporting wider housing improvement projects including property licensing, empty homes, temporary accommodation standards and related initiatives. About You To be considered for this position, you will ideally have: • A recognised qualification in Environmental Health (BSc, MSc, Diploma or equivalent)., • Membership of, or commitment towards, the Chartered Institute of Environmental Health (CIEH) and Environmental Health Registration Board (EHORB) (or current equivalent)., • Strong knowledge of the Housing Act, Housing Health and Safety Rating System (HHSRS) and associated environmental health legislation., • Experience inspecting private sector housing and making informed enforcement decisions., • Experience preparing legal documentation and supporting enforcement or prosecution action., • Excellent report writing and communication skills., • The ability to manage a varied caseload independently while working collaboratively within a multidisciplinary team., • Confidence dealing with challenging situations and negotiating positive outcomes. If you're an experienced Environmental Health Officer looking for your next contract opportunity within Private Sector Housing, we'd love to hear from you. Apply today or contact our specialist Public Sector Recruitment Team for a confidential discussion

The Spa Manager is responsible for spearheading the opening and day-to-day operations of a world-class spa in a five-star hotel environment. This role requires a dynamic leader with an entrepreneurial mindset, exceptional spa hospitality expertise, and a proactive approach to delivering luxury experiences. The Spa Manager will oversee all aspects of spa operations, including guest satisfaction, financial performance, team development, and compliance with five-star service protocols. Experience in 5* segment preferable and a flexible attitude is required to meet the needs of a growing business beyond the tasks included below. Key Job Responsibilities Operational Leadership Launch and oversee the spa's opening, ensuring alignment with five-star hotel standards & Brand partner. Develop and implement operational protocols & procedures to ensure a seamless guest experience as well as consistency in service delivery and operational processes. Maintain the highest standards for spa services, cleanliness, safety, and professionalism. Proactively address operational challenges and develop solutions to enhance efficiency. Responsible for the safety and welfare of any staff under your direct control, and you must therefore have knowledge of the Company's Health & Safety Policy and relevant instructions to your area of work. Financial Management Develop and manage budgets, forecasts, and financial strategies to achieve revenue and profitability targets. Monitor and analyze P&L statements, ensuring financial goals are met or exceeded. Optimize sales performance in spa treatments & retail products. Implement cost-control measures while maintaining service excellence. Team Leadership Recruit, train, and mentor a highly skilled team, including therapists, front desk / sales, and other team members. Foster a motivating and collaborative work environment that promotes team success. Conduct performance reviews, set clear goals, and provide regular coaching and feedback. Uphold Five-Star standards through ongoing staff training and development. Guest Experience Ensure exceptional guest satisfaction by delivering personalized, luxury experiences. Handle guest concerns or complaints promptly and professionally, maintaining the hotel's reputation. Develop and execute marketing strategies to attract and retain a high-profile clientele, including VIP guests, journalists, and influencers. Innovate and implement new spa services. Monitor the consistency of guest experiences in line with brand promises. Strategic Planning & Marketing Increase spa traffic and revenue through creative and effective offers. Analyze market trends to stay ahead in luxury spa offerings and experiences. Competitor checks to ensure pricing and offering is in line with the competition. Inventory & Resource Management Ensure accurate inventory tracking and procurement processes. Manage maintenance schedules for equipment and treatment rooms to ensure operational excellence. Control expenses related to inventory and supplies while maintaining premium quality. The ideal candidate will have: Bachelor's degree in Hospitality, Business Management, Spa Management or a related field or equivalent experience. At least 3 years of experience managing operations in a luxury spa or five-star resort environment & proven achievement in sales. Proven success in spa pre-opening and post-launch operations would be a great asset. Strong entrepreneurial spirit with the ability to create and execute strategic plans. Exceptional leadership skills with a proven track record of team-building and motivation. Expertise in budget management, revenue generation, and achieving financial goals. Strong communication skills to successfully engage stakeholders across the business. Experienced in working with multiple stakeholders. Keen eye for detail and a strong sense of aesthetics. Proactive and self-motivated individual with a passion for continuous learning and staying updated on industry trends, best practices, and emerging trends in brands and guest experiences. Analytical and problem-solving skills with a proactive approach to improvement. Being flexible to adapt to where support is needed INDLH Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality! TPBN1_UKCT

Resident Liaison Officer - Brighton & Hastings (SUSSEX)- Planned Maintenance Salary: Up to £32K + package Location: Brighton & Hastings Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team on kitchen and bathroom referbishments in the Brighton & Hastings area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

At Cappagh Browne, we know that great customer experiences are built through clear communication, trust, and strong relationships. We're looking for a friendly, proactive, and customer-focused Customer Representative to support customers and communities affected by our civils and utility projects, ensuring they feel informed, supported, and valued throughout their journey with us. As a Customer Representative, you will act as a key point of contact for customers, providing information about planned works, responding to enquiries, managing customer communications, and helping to resolve issues efficiently and professionally. You'll engage directly with residents and businesses, maintain accurate records of customer interactions, support community engagement activities, and work closely with operational teams to ensure customers receive timely updates and an excellent service. This role will see you balancing customer care, administration, and stakeholder engagement to help deliver positive outcomes for both our customers and our business. About CBUL Cappagh Browne Utilities Ltd is a special purpose joint venture established to deliver wastewater network maintenance and repair services for Southern Water across the South of England. We focus on keeping sewer networks operating efficiently through planned maintenance, emergency response and rehabilitation works. Our capability is underpinned by a substantial fleet of specialist vehicles including vacuum tankers, jetting units and CCTV survey equipment, supported by advanced technology for rapid diagnostics and effective solutions. With a reputation for safety, reliability and technical expertise, Cappagh Browne plays a critical role in protecting communities and maintaining essential infrastructure. What We're Looking For: We're keen to hear from candidates who have: Experience in a customer service, customer relations, complaints handling, or community-facing role. Excellent communication and interpersonal skills, with confidence speaking to customers face-to-face, over the phone, and in writing. A customer-focused approach with the ability to handle enquiries and challenging situations professionally. Good organisational and administrative skills, including experience using IT systems to maintain accurate records. Strong problem-solving skills and the ability to work effectively both independently and as part of a team. A positive, approachable attitude and a commitment to delivering outstanding customer service. A full UK driving licence.This is a fantastic opportunity to join a business that puts customers at the heart of everything it does. If you enjoy helping people, building relationships, and making a positive impact in local communities, we'd love to hear from you. Please note that we drug and alcohol test all new starters as part of their induction, whilst also carrying out a DBS check. Engineering with purpose