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Operational SupervisorAttractions. 4 months temporary opportunity.We're excited to welcome a new Operational Supervisor at Ellesmere Port.Working Hours & LocationThis role follows a 37 hours, over a 7 day working pattern, This is a site-based role at Ellesmere Port.Role Overview:Working across our visitor attraction, the Operational Supervisor will be responsible for the safe and efficient operation at National Waterways Museum, Ellesmree Port, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high quality environment for all visitors.The Operational Supervisor will champion the Trust's values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit.Key ResponsibilitiesManage a team or teams of staff/ volunteers delivering a safe environment and excellent customer service for example in retail, catering or conferencing.Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust's Health and Safety Policy and standards.Customers dealt with to expected standards of courtesy and care resolve concerns/ complaints.Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same. Assist with identifying future priorities/ business planning and budgetary planning.Maintain high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required liaise with other operational teams, contractors and the Trust management structures, as necessary for the execution of worksCoach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same.Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience.Recruitment and retention of staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding.About youYou're an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming, and high quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed.You handle customer enquiries and complaints professionally, and you're comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly.You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged.Skills & QualificationsRelevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene.Valid driving licence appropriate to vehicle for specific rolesProven experience in a customer facing relevant to the task required.Previous retail/catering experience - DesirableProven experience in direct sales, handling cash and the application of appropriate proceduresProven experience in monitoring budgets and providing management reporting.Proven experience in leading and motivating teams directing, prioritising and delegating daily tasksProven experience leading volunteersProven experience with the use of computers and software packagesAbility to work flexibly, in accordance with business demands.Ability to multi task, and work prioritisationContact & ApplicationIf you have any questions, feel free to reach out to us at We encourage early applications as we may close the vacancy once we receive enough suitable candidates.Operational SupervisorTPBN1_UKTJ

Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.Job Summary:Job Title: Team Lead Primary FunctionManages the day-to-day delivery of high quality certification and testing services for a designated product group. Responsible for ensuring operational and financial targets are met for the assigned group. Ensures delivery of these services is consistent with, and in support of, corporate and divisional policies and objectives. Provides high quality certification services which meets the clients’ needs in the most efficient and effective manner possible, while ensuring safe products are available in the public marketplace. This activity requires interpretation of standards, processes and procedures as well as providing technical guidance; analysis; product testing information; compliance and maintenance recommendations; technical reviews and independent checks. Seeks career related training and builds experience towards improving competencies needed to safeguard the integrity of the CSA Mark.Working Relationships:Reports to Operations ManagerSupervises some Certifiers (I,II,III)DimensionsManages the day-to-day operation and delivery of certification and testing services in the assigned product group.Staff size- approximately 5-10 employeesEnsures all aspects of the services delivered meet divisional and corporate policies and procedures.Principal Duties & ResponsibilitiesManages day-to-day operation and delivery of certification and testing services in the assigned product group. Schedules, assigns work and control service delivery output. Manages all aspects of the employee’s work; allocates resources as required; monitors daily productivity, quality of work, regular equipment maintenance, and progress against established goals and targets. Ensures all aspects of the services delivered meet divisional and corporate policies and procedures. Determines and initiates actions required to improve service delivery. Corrects operational and equipment related deficiencies as appropriate to ensure deadlines and financial targets are met.Manages employees by providing direction and leadership to all service delivery employees within the designated area. Hires, trains, disciplines and terminates staff as required. Develops and assigns performance/productivity goals and monitors the efficiency levels of staff to ensure high quality execution of certification and testing services. Assists in the growth of employees through training and career development activities. Approves employee overtime, vacation, and expense accounts as appropriate.Develops the business plan and operating budget items for the assigned product group in conjunction with the Operations Manager. Determines annual capital and capacity requirements and develops forecasts based on these determinations. Monitors progress towards accomplishing plan objectives and budget targets, including purchase and installation of capital equipment. Identifies and implements any corrective actions required to achieve goals. Responsible for ensuring customer satisfaction indicators and financial targets are met (revenue and margin) for the designated area. Manages and resolves customer issues concerning certification and testing on a regular basis. Responds to general questions; provides technical assistance, discusses and resolves issues around scheduling and project completion. Identifies and resolves customer complaints and employee related performance issues. Cultivates good CSA-customer and employee-manager working relationships.Responsible to ensure the high quality and safe delivery of certification and testing services within the product group. Ensures all staff is trained in appropriate work methods and is compliant with divisional quality and safety procedures. Monitors the quality of the work completed by the product group staff; identifies and resolves any gaps in product knowledge, technical skill level, and customer service or safety procedures. Responds to non-conformances resulting from everyday operations, quality and safety audits and implements corrective actions. Demonstrates and promotes a commitment to service delivery quality and safety.Assures service delivery and leads certification projects as necessary. Reviews and signs-off work; authorizes certification reports; conducts assignments and performs assessments in manufacturing and service industries against internationally recognized standards may also be required.Develops monthly management reports. Provides regular information on the product group’s financial results, productivity, customer satisfaction, and safety as requested by the Operations Manager. Contributes to highly sensitive and confidential reports concerning items such as capacity management, organizational redesign, work relocation, employee job content, and policy/procedure development. Ensures that corporate and divisional procedures and guidelines are effectively communicated and implemented in the unit. Disciplines staff that fails to comply with communicated policies and procedures. Informs staff of relevant organizational or work changes as appropriate.Manages certification projects concurrently and ensures completion within time frames and cost deadlines. Evaluates products against requirements of the national/international standards and precedent decisions. Makes technical decisions.Reviews test data, reports and authorizes application of CSA Mark. Prepares and/or signs Certification Reports and Certificates of Compliance. Makes field trips and performs test work at manufacturer's facilities as required.Performs witness testing at clients or third party facility for certification. Provides client with assistance in solving problems/failures without divulging proprietary informationMaintains accurate, orderly and complete test data. May be required to overview laboratory tests. Analyzes test results and determines compliance. May identify reasons for inconsistencies between data and expected results. Conducts construction evaluation, ensuring the unit complies with the construction section of the standard; identifies rationale for compliance or non-compliance.Evaluates and qualifies companies in the administration of Certification Programs. Reviews customer test methods and systems; reviews new/old product designs and all applicable documentation. Ensures all test equipment and quality procedures are within guidelines. Provides technical briefings on new and existing requirements.Provides technical information service to clients. Liaison with customers in the design stage to ensure requirements of national/international standards are met without compromising confidentiality.Provides technical guidance and training. Answers inquiries regarding standards and legal requirements.Qualified to perform (CB) Report reviews and conduct Category Audits. Acts as a mentor.Work EnvironmentNormal office environment (most of the time)Some physical effort is required working with tools and testing configurationsExtended periods of sitting during meetings and office work (often)Mix of standing, sitting and walking during lab time and examination of equipmentMay require lifting of samples into sample test areasOccasionally exposed to dirty/hazardous environments at client facilitiesVisit laboratory or customer facility (rarely)Occasional travel (up to international) no longer than 1 week at a timePreferred Education & Experience Bachelor's or degree in Engineering with 5-7 or more years of job related experience3-5 years of managerial/supervisory experienceThorough knowledge of Standards and testing proceduresThorough knowledge of CSA certification options, programs and services applicable to a variety of equipmentIs fully knowledgeable in all national/international standards through research of standards, documentation, bulletins and technical articles in area of specialtyGood interpersonal, communication and presentation skills requiredConflict resolution skills to deal with employee and customer issuesStrong organizational and time management skills to complete job tasks independently and in a time-efficient mannerAbility to work unsupervised, in a team-based work environmentEnglish fluentAbility to communicate effectively with external customers, auditors, QA Managers and technical staffCustomer satisfaction focusAbility to assess and report on upcoming product trends within the assigned market groupProblem resolution to deliver high quality and timely serviceAnalysis required to formulate financial and business plan forecastsReads, interprets and develops engineering drawingsTechnical report writingComputer proficiency (Word processing, Microsoft Word, Excel); keyboardingUse of various lab equipment, instruments and toolsThis position requires regular attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required. CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.SummaryLocation: HawardenType: Full time

This is not a typical Quality & Environmental Assurance Managerial role. Your mandate for this role is clear - you will design, implement and own the complete Quality, Compliance and Food Safety framework for a brand-new greenfield food-grade rPET in Ellesmere Port. The site is 95% completed. The plant will start its hot commissioning late 2026 and with full operations slated for early 2027. You build the function from the ground up — protecting the site’s licence to operate, customer trust and food-grade integrity from day one.What you’ll be doing as Quality & Environmental Assurance Manager:\n\n • Standalone role at the outset — own the full quality management system, food-contact compliance, laboratory, process control, audit readiness and data-driven performance framework. Be part of the senior leadership team and help build the team.\n, • Real regulatory and commercial stakes: food-grade rPET under strict EU regulations (including Regulation (EU) 2022/1616)\n, • Design the metrics, dashboards, SPC systems and root-cause frameworks that turn data into operational insight\n, • Permanent senior role with the chance to shape how a major UK circular-economy facility operates for years to come\nQuality Management System & ISO Framework\n\n, • Design, implement and maintain a full Quality Management System aligned to ISO 9001, tailored to food-grade rPET manufacturing\n, • Lead the pathway to (and ongoing maintenance of) ISO 9001, ISO 14001 (Environmental), ISO 50001 (Energy) and ISO 45001 (Occupational Health & Safety)\n, • Establish document control, change management, internal audit programmes, management review and continuous improvement processes\n, • Build a culture of ownership across operations, maintenance and leadership\nFood-Grade Compliance, Regulatory & Customer Requirements\n\n, • Act as management representative for the site’s Environment Agency Competence Management System (CMS)\n, • Own full compliance with EU food-contact regulations for recycled plastics, including Regulation (EU) 2022/1616, Regulation (EC) 1935/2004, Regulation (EU) 10/2011, BRCGS for food-contact packaging materials and GMP requirements (EC) 2023/2006\n, • Ensure the recycling process remains authorised and operates within any applicable EFSA opinion / Commission authorisation\n, • Design and maintain robust contamination control, input material acceptance criteria, decontamination process monitoring and finished product release criteria\n, • Manage customer requirements, questionnaires, audits and specifications\n, • Establish full traceability from feedstock intake through to finished pellet dispatch\nData-Driven Quality, Analytics & Continuous Improvement\n\n, • Design and implement metrics, KPIs and dashboards covering process capability, non-conformance trends, customer complaints, audit findings, laboratory results and key product attributes (IV, colour, AA, contamination levels)\n, • Introduce statistical process control (SPC), process capability analysis and data-driven root-cause investigation\n, • Own the non-conformance, CAPA and continuous improvement systems\n, • Lead internal and external audit programmes (ISO, customer, regulatory) and keep the site audit-ready\n, • Work cross-functionally with Operations, Engineering and Leadership to turn data into process improvements and higher first-pass yield\nLaboratory, Testing & Supplier Quality\n\n, • Establish or oversee the on-site laboratory (and external partnerships), including test methods, calibration, proficiency and data integrity\n, • Define incoming feedstock quality standards and supplier approval / monitoring processes\n, • Ensure finished product testing and release processes are robust, risk-based and aligned with food-contact purity requirements and customer specifications\nWhat we’re looking for in a Quality & Environmental Assurance Manager: You will havesignificant experience in a Quality, Compliance or Technical Manager role within recycling or manufacturing — ideally plastics, packaging, food-contact materials, chemicals or a closely related process industry\n\n, • Proven track record of designing, implementing or leading ISO 9001 (and preferably ISO 14001 / ISO 45001) management systems in an operational environment\n, • Strong working knowledge of food-contact material regulations and/or recycled plastics compliance (EU 2022/1616, 10//2004 or equivalent)\n, • Hands-on experience of data-driven quality management: SPC, process capability, root-cause analysis, CAPA systems and quality performance dashboards\n, • Experience managing customer audits, regulatory inspections and external certification bodies\n, • Excellent analytical skills with the ability to turn complex data into clear insight and practical action\n, • Strong organisational and communication skills; able to write clear procedures, train others and influence at all levels\n, • Self-starter who thrives in a standalone or lean environment and can build structure, systems and culture from the ground up\nTo apply for this role as Quality & Environmental Assurance Manager, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Recruit4staff are representing a well-established engineering business in their search for a Quality Manager to work in Deeside \n Job Details: \n\n • Pay: £60,000 per annum\n, • Hours of Work: Monday to Thursday, 08:00–16:30; Friday, 08:00–15:30\n, • Duration: Permanent\n, • Benefits: 26 days’ holiday and 5% company pension\n\n Job Role: As the Quality Manager, you will lead, maintain and continually improve the ISO 9001:2015 Quality Management System, ensuring quality standards are effectively implemented across site operations. The Quality Manager will manage the quality team, oversee inspection and quality control activities, maintain audit readiness and provide practical quality support across the business. Key responsibilities will include managing internal and external audit preparation, monitoring quality performance and KPIs, overseeing non-conformance processes, leading root cause investigations and ensuring corrective and preventive actions are implemented effectively. The Quality Manager will also manage customer complaints, support supplier quality performance and promote a positive culture of continual improvement. \n Essential Skills, Experience, or Qualifications: \n\n • Strong working knowledge of ISO 9001:2015 and Quality Management System requirements relevant to a Quality Manager\n, • Experience managing internal audits, external audit preparation, supplier audits, NCRs, customer complaints and corrective action processes\n, • Previous experience managing or supervising Quality Inspectors, Quality Technicians or operational quality teams\n, • Strong understanding of quality inspection, product conformity, process control, traceability and documentation requirements\n, • Ability to conduct detailed investigations and apply root cause analysis techniques\n, • Strong communication skills with the ability to work effectively with operational teams, senior management, suppliers, customers and external auditors\n, • Good organisational skills with the ability to manage competing priorities, audit schedules, investigation actions and reporting deadlines\n, • Practical, hands-on approach to supporting site operations while maintaining Quality Management System compliance\n, • Engineering qualification such as an NVQ, City & Guilds or HNC\n, • Quality engineering qualification such as an NVQ, City & Guilds or HNC\n, • Previous experience operating at Quality Manager level within an engineering or manufacturing environment would be highly relevant to the position\n\n Commutable From: Deeside, Flint, Holywell, Ellesmere Port, Chester, Wirral and Birkenhead \n Similar Job Titles: Quality Assurance Manager (QA Manager), Quality Control Manager (QC Manager), Quality & Compliance Manager, Quality Improvement Manager, Quality Systems Manager, Manufacturing Quality Manager, Engineering Quality Manager, Technical & Quality Manager and Operations Quality Manager \n For further information about this Quality Manager position and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.onIf you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management!The Role:We are seeking a detail-oriented and customer-focused individual to join our team as a Quality Assurance and Complaints Handling Specialist. In this role, you will be responsible for ensuring the quality and efficiency of the Operations Centre while effectively handling customer complaints and feedback.Day to day:Evaluate and monitor interactions, including phone calls, emails, and tasks, to ensure quality service delivery and adherence to established protocols.Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify areas for improvement and innovation.Develop and implement quality assurance protocols and performance metrics to assess the Centre performance and identify areas for improvement.Conduct regular audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement.Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction and retention.Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution.Analyse customer feedback and complaint trends to identify root causes and implement preventive measures to address recurring issues.Prepare and present reports on complaint resolution, and customer feedback to management and key stakeholders.Act as a liaison between Centre operations and other departments to ensure alignment and consistency in addressing customer concerns.Skills, Experience and Qualifications:Proven experience in a customer service, call centre, or helpdesk environment, with a focus on quality assurance and complaint handling.Strong understanding of centre operations, customer service best practices, and performance metrics.Excellent communication and interpersonal skills, with a focus on empathy, active listening, and conflict resolution.Proficiency in using CAFM software and tools to track and monitor customer interactions and performance metrics.Analytical mindset with the ability to identify trends, patterns, and root causes of customer complaints and feedback.Ability to work independently and collaboratively in a fast-paced, dynamic environment.Certification in quality management or customer service is a plus.We are committed to creating a diverse and inclusive work environment and encourage individuals from all backgrounds to apply.If you are passionate about providing exceptional customer service, driving continuous improvement, and ensuring customer satisfaction, we invite you to join our team as a Quality Assurance and Complaints Handling Specialist.Location:On-site -Cheshire, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ

This is not a typical Quality & Environmental Assurance Managerial role.Your mandate for this role is clear - you will design, implement and own the complete Quality, Compliance and Food Safety framework for a brand-new greenfield food-grade rPET in Ellesmere Port. The site is 95% completed. The plant will start its hot commissioning late 2026 and with full operations slated for early 2027.You build the function from the ground up protecting the sites licence to operate, customer trust and food-grade integrity from day one.What youll be doing as Quality & Environmental Assurance Manager:Standalone role at the outset own the full quality management system, food-contact compliance, laboratory, process control, audit readiness and data-driven performance framework. Be part of the senior leadership team and help build the team.Real regulatory and commercial stakes: food-grade rPET under strict EU regulations (including Regulation (EU) 2022/1616)Design the metrics, dashboards, SPC systems and root-cause frameworks that turn data into operational insightPermanent senior role with the chance to shape how a major UK circular-economy facility operates for years to comeQuality Management System & ISO FrameworkDesign, implement and maintain a full Quality Management System aligned to ISO 9001, tailored to food-grade rPET manufacturingLead the pathway to (and ongoing maintenance of) ISO 9001, ISO 14001 (Environmental), ISO 50001 (Energy) and ISO 45001 (Occupational Health & Safety)Establish document control, change management, internal audit programmes, management review and continuous improvement processesBuild a culture of ownership across operations, maintenance and leadershipFood-Grade Compliance, Regulatory & Customer RequirementsAct as management representative for the sites Environment Agency Competence Management System (CMS)Own full compliance with EU food-contact regulations for recycled plastics, including Regulation (EU) 2022/1616, Regulation (EC) 1935/2004, Regulation (EU) 10/2011, BRCGS for food-contact packaging materials and GMP requirements (EC) 2023/2006Ensure the recycling process remains authorised and operates within any applicable EFSA opinion / Commission authorisationDesign and maintain robust contamination control, input material acceptance criteria, decontamination process monitoring and finished product release criteriaManage customer requirements, questionnaires, audits and specificationsEstablish full traceability from feedstock intake through to finished pellet dispatchData-Driven Quality, Analytics & Continuous ImprovementDesign and implement metrics, KPIs and dashboards covering process capability, non-conformance trends, customer complaints, audit findings, laboratory results and key product attributes (IV, colour, AA, contamination levels)Introduce statistical process control (SPC), process capability analysis and data-driven root-cause investigationOwn the non-conformance, CAPA and continuous improvement systemsLead internal and external audit programmes (ISO, customer, regulatory) and keep the site audit-readyWork cross-functionally with Operations, Engineering and Leadership to turn data into process improvements and higher first-pass yieldLaboratory, Testing & Supplier QualityEstablish or oversee the on-site laboratory (and external partnerships), including test methods, calibration, proficiency and data integrityDefine incoming feedstock quality standards and supplier approval / monitoring processesEnsure finished product testing and release processes are robust, risk-based and aligned with food-contact purity requirements and customer specificationsWhat were looking for in a Quality & Environmental Assurance Manager:You will havesignificant experience in a Quality, Compliance or Technical Manager role within recycling or manufacturing ideally plastics, packaging, food-contact materials, chemicals or a closely related process industryProven track record of designing, implementing or leading ISO 9001 (and preferably ISO 14001 / ISO 45001) management systems in an operational environmentStrong working knowledge of food-contact material regulations and/or recycled plastics compliance (EU 2022/1616, 10/2011, 1935/2004 or equivalent)Hands-on experience of data-driven quality management: SPC, process capability, root-cause analysis, CAPA systems and quality performance dashboardsExperience managing customer audits, regulatory inspections and external certification bodiesExcellent analytical skills with the ability to turn complex data into clear insight and practical actionStrong organisational and communication skills; able to write clear procedures, train others and influence at all levelsSelf-starter who thrives in a standalone or lean environment and can build structure, systems and culture from the ground upTo apply for this role as Quality & Environmental Assurance Manager, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.TPBN1_UKTJ

Join a pioneering team creating a therapeutic sanctuary for children and young people who need specialised care and support.Registered Manager (Short Breaks)Capenhurst, Chester Up to £50,000 per year, dependent on experience Full-Time | PermanentEmbrace Care is looking for an experienced children's residential services manager to lead The Retreat, our unique therapeutic service based within purpose-built lodges in Capenhurst, just outside Chester.The Retreat offers an exceptional environment, with a range of activities and facilities available on site. The service will provide stabilisation, crisis intervention, planned short stays and an approved place of care for children and young people who need a safe, supportive and therapeutic environment.The Retreat forms part of a dual Ofsted registration. This is a rare opportunity to shape a distinctive service, develop a skilled and consistent team and create an environment in which children and young people feel safe, understood and able to move forward.You will need management experience within an Ofsted-regulated children's service, together with a strong understanding of the Children's Homes Regulations, Quality Standards and Ofsted expectations. You will be a confident and compassionate leader who remains visible, approachable and closely connected to both the children and the team.Your Role:As Retreat Manager, you will:Provide confident, visible and child-centred leadership across The RetreatTake responsibility for the quality and day-to-day operation of the serviceWork closely with the Registered Manager and senior leadership team to maintain regulatory compliance and readiness for Ofsted inspectionEnsure that the service delivers effective stabilisation, crisis intervention, planned short stays and approved place-of-care arrangementsLead, develop and retain a skilled, resilient and consistent staff teamEnsure practice reflects the service's Statement of Purpose and therapeutic modelMaintain strong safeguarding arrangements and a culture in which children's welfare comes firstOversee referrals, admissions and placement matching to ensure the service can safely meet each child's needsEnsure care plans, risk assessments and records are accurate, meaningful and regularly reviewedMonitor the quality of care and use learning, feedback and evidence to drive continuous improvementWork collaboratively with families, social workers, education providers and other professionalsManage staffing, rotas, supervision, performance and team developmentMaintain appropriate oversight of incidents, complaints, notifications and regulatory reportingManage the service responsibly within agreed staffing and financial parametersBuild a positive culture based on accountability, reflection and consistently high standardsAbout You:You will be:An experienced manager within an Ofsted-regulated children's residential serviceKnowledgeable about the Children's Homes Regulations, Quality Standards and Ofsted inspection frameworkExperienced in safeguarding children and managing complex or challenging situationsConfident in leading, developing and holding a team accountableAble to translate regulatory expectations into high-quality everyday practiceCalm, resilient and comfortable making well-considered decisionsOrganised and confident in managing compliance, quality assurance and service developmentAble to build credible relationships with children, families and external professionalsPassionate about creating positive and lasting outcomes for children and young peopleEssential Requirements:Management experience within an Ofsted-regulated children's serviceStrong working knowledge of Ofsted requirements and children's residential careExperience of leading and developing care teamsLevel 5 Diploma in Leadership and Management for Residential Childcare, or willingness to complete the qualification within the required timeframeFull UK driving licence held for at least 12 monthsFlexibility to meet the needs of the service and participate in the on-call rotaWhat We Offer:Salary of up to £50,000, dependent on experienceComprehensive induction and ongoing senior leadership supportFully funded training and professional developmentTherapeutic and specialist trainingGenuine opportunities for continued career progressionPrivate medical and dental insuranceHealth and wellbeing supportEnhanced maternity and paternity leaveEmployee referral bonus schemeOn-site parkingEmployee discounts, including discounted stays at our Chester and Preston hotels, subject to availabilityCompany events and recognition programmesThe opportunity to lead and shape a genuinely distinctive therapeutic serviceReady to Lead The Retreat?If you are an experienced children's services manager who wants to lead with compassion, build a strong team and deliver exceptional outcomes for children and young people, we would love to hear from you.Apply today and help us create something truly special at The Retreat.TPBN1_UKTJ

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About JLL If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management! Main Duties & Responsibilities • Responsible for the execution of the end-to-end work order management, including the co-ordination. • To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. • To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution. • Procurement of services from external supply partners, including purchase order creation and service delivery management. • To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures. • To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations. • To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders. • To handle and actively resolve any customer issues according to the Customer Complaint process. • To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the changing needs of the business Qualifications & Experience • 2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous • Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery. • Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential. • Excellent communication - both written and verbal • Ability to stay calm in a high paced environment. Location: On-site -Cheshire, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. TPBN1_UKTJ

Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product e

Recruit4staff are representing a well-established engineering business in their search for a Quality Manager to work in Deeside Job Details: Pay: £60,000 per annum Hours of Work: Monday to Thursday, 08:00–16:30; Friday, 08:00–15:30 Duration: Permanent Benefits: 26 days’ holiday and 5% company pension Job Role: As the Quality Manager, you will lead, maintain and continually improve the ISO 9001:2015 Quality Management System, ensuring quality standards are effectively implemented across site operations. The Quality Manager will manage the quality team, oversee inspection and quality control activities, maintain audit readiness and provide practical quality support across the business. Key responsibilities will include managing internal and external audit preparation, monitoring quality performance and KPIs, overseeing non-conformance processes, leading root cause investigations and ensuring corrective and preventive actions are implemented effectively. The Quality Manager will also manage customer complaints, support supplier quality performance and promote a positive culture of continual improvement. Essential Skills, Experience, or Qualifications: Strong working knowledge of ISO 9001:2015 and Quality Management System requirements relevant to a Quality Manager Experience managing internal audits, external audit preparation, supplier audits, NCRs, customer complaints and corrective action processes Previous experience managing or supervising Quality Inspectors, Quality Technicians or operational quality teams Strong understanding of quality inspection, product conformity, process control, traceability and documentation requirements Ability to conduct detailed investigations and apply root cause analysis techniques Strong communication skills with the ability to work effectively with operational teams, senior management, suppliers, customers and external auditors Good organisational skills with the ability to manage competing priorities, audit schedules, investigation actions and reporting deadlines Practical, hands-on approach to supporting site operations while maintaining Quality Management System compliance Engineering qualification such as an NVQ, City & Guilds or HNC Quality engineering qualification such as an NVQ, City & Guilds or HNC Previous experience operating at Quality Manager level within an engineering or manufacturing environment would be highly relevant to the position Commutable From: Deeside, Flint, Holywell, Ellesmere Port, Chester, Wirral and Birkenhead Similar Job Titles: Quality Assurance Manager (QA Manager), Quality Control Manager (QC Manager), Quality & Compliance Manager, Quality Improvement Manager, Quality Systems Manager, Manufacturing Quality Manager, Engineering Quality Manager, Technical & Quality Manager and Operations Quality Manager For further information about this Quality Manager position and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business

Belmont Recruitment are currently recruiting for a Housing Officer to work with our client based in the Chester area. This is a temporary role working full-time hours, Monday to Friday. Overview: The role holder will be responsible for delivering a high-quality housing management service across a designated patch of over 55s properties. The successful candidate will provide effective tenancy management, build positive relationships with residents, and ensure customers receive an excellent housing service. Main Duties: • Managing a designated patch of over 55s properties, delivering an effective housing and tenancy management service, • Building and maintaining positive relationships with residents and delivering excellent customer service, • Carrying out tenancy management duties, including estate visits, inspections and resident engagement activities, • Investigating and resolving housing-related issues, complaints and tenancy matters in line with policies and procedures, • Ensuring properties and communal areas are maintained to a high standard, identifying and reporting any issues where required, • Maintaining accurate records and updating housing management systems in a timely manner, • Supporting service charge queries and scheme account processes where required Essential Criteria: • Previous experience working as a Housing Officer or within a housing or tenancy management role, • Strong knowledge of housing and tenancy management within a social housing environment, • Excellent communication, customer service and problem-solving skills, • Experience of managing a housing patch and building positive relationships with residents, • Ability to manage a varied workload and maintain accurate records, • Full UK driving licence and access to own vehicle If your skills match the above criteria, please apply with your up-to-date CV

Quality Manager - Food Manufacturing £36,000 - £42,000 + Medical + Free Meals + Company Pension +32 Days Holiday Wrexham Are you an experienced Quality Manager in the Food Manufacturing sector looking for a high-impact role at an unparalleled Food Manufacturing site in the UK, or a Quality Supervisor / Coordinator looking to step into management? This leading Food Manufacturer specialises in ready meal solutions for big supermarkets & foodservice providers, having over 100 years of history and a strong footprint both globally and in the UK. They operate several modern production facilities and have benefited from significant investment recently. In this role you will be responsible for leading the QA team and supporting the delivery of the site's food safety, quality and compliance objectives. Working closely with production, technical and operational teams, you will help ensure products consistently meet customer, legal and internal standards while supporting continuous improvement across the factory. The ideal candidate will have experience in Food Manufacturing QA, with strong knowledge of food safety systems, audits and customer requirements. This position would suit an established Quality Manager, but the business is also keen to speak with ambitious Quality Supervisors or Coordinators who are ready to progress into their first management role. This is a fantastic opportunity for someone looking to join a large, well-invested food manufacturer where they can develop their career, influence standards across the site and progress within a growing technical function. Day-to-day of the role: Managing, mentoring and developing the Quality Assurance team Supporting the site through customer, retailer and third-party audits Ensuring food safety and quality procedures are consistently followed across production Monitoring HACCP controls, technical systems and compliance activities Investigating quality issues, customer complaints and process deviations Analysing quality data and trends to identify improvement opportunities Working closely with internal departments and external suppliers to maintain high standards across the site The ideal person will have: Experience in Food Manufacturing Quality Assurance Recent Quality Management experience, or leadership experience gained in a Quality Supervisor or Coordinator role Strong understanding of HACCP, food safety systems and quality management processes Knowledge of BRC standards and customer requirements Experience working with audits, investigations and corrective actions A track record of coaching, developing or supervising people If you are interested in this position, click apply or contact Stuart Goble at Reed. Quality Leader, QA, Quality Assurance, Quality Control, Quality Auditor, Quality Manager, Quality Management, Quality Supervisor, Quality Coordinator, QC, FMCG, Food Manufacturing, Food, Drinks, Beverage, Beverages, Meals, Fresh, Ambient, Dairy, Chilled, Frozen, Bakery, Meats, Chester, Cheshire, Deeside, Ellesmere, Wirral, Wrexham, Mold, Oswestry, Crewe

Technical Manager | Permanent | Cheshire | Speciality Chemicals Industry | £60,000-£70,000 | Immediate Start Available Location: Cheshire Salary: £60,000 - £70,000 per annum DOE Contract Type: Permanent Hours: Monday to Thursday 8:00am-4:00pm, Friday 8:00am-3:00pm Start Date: ASAP The Opportunity Are you an experienced technical leader looking to play a pivotal role within a growing speciality chemicals manufacturer? An exciting opportunity has arisen for a Technical Manager to join a well-established chemical manufacturing business with an international customer base and a strong reputation for innovation. As a key member of the senior leadership team, you will shape technical strategy, drive new product development, oversee product quality and compliance, and act as the technical authority across the organisation. This role would suit a highly motivated chemist with significant industrial experience who enjoys combining hands-on technical problem solving with strategic leadership, customer engagement, and team development. What you'll be doing Lead the technical function and provide strategic direction across product development, quality, compliance and customer support. Manage and develop a small technical team including Quality Control, Product Development and Quality/Food Safety personnel. Drive innovation through the development and optimisation of new and existing chemical formulations. Support commercial teams by translating customer requirements into technical solutions. Act as the primary escalation point for technical enquiries and customer complaints. Work closely with manufacturing teams to ensure efficient product scale-up and process optimisation. Maintain high standards of product quality, regulatory compliance and technical governance. Develop strong relationships with key suppliers and collaborate on raw material innovation and product improvements. Oversee product validation, testing programmes and continuous improvement initiatives. Contribute to business growth through technical expertise, leadership and customer-focused problem solving. Ensure appropriate food safety, quality and risk management processes are maintained where applicable. Support international customers and stakeholders, including occasional global travel. What we're looking for Degree qualified in Chemistry, Polymer Science, Emulsion Science or a related scientific discipline. MSc or PhD qualification highly desirable. Extensive experience within speciality chemical manufacturing, formulation or industrial chemicals. Strong background in product development and formulation chemistry. Previous experience leading technical, quality or R&D teams. Proven ability to work directly with customers and suppliers in a technical capacity. Willingness to travel internationally when required.Benefits Competitive salary of £60,000-£70,000 DOE Discretionary annual bonus scheme Employer pension contribution of 10% with no employee contribution required 25 days annual leave plus bank holidays Excellent work-life balance with an early finish every Friday How to Apply If you'd like to apply, please use the link provided or email your CV to For more information, please call Tom on (phone number removed). If this role isn't right for you, feel free to get in touch or visit (url removed) to view other opportunities. About SRG SRG is the UK's leading specialist recruiter across the scientific, engineering, clinical, pharmaceutical, FMCG, energy, biotech, chemical and medical device sectors. As scientists ourselves, our deep technical understanding means we're passionate about finding the right roles for our candidates and the right talent for our clients. Keywords Technical Manager, Chemistry, PhD Chemist, Formulation Chemistry, Chemical Manufacturing, Specialty Chemicals, Product Development, R&D Manager, Quality Control, Regulatory Compliance, HACCP, Process Improvement, Technical Leadership, Polymer Science, Emulsion Technology, Industrial Chemicals, New Product Development, Quality Management, Supplier Management, Chemical Industry Jobs, Cheshire Jobs, Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Are you an experienced Customer Liaison Officer with strong communication skills and the confidence to manage challenging situations? We’re recruiting for a Customer Liaison Officer to join a busy, customer-focused contract covering Chester and Stoke-on-Trent. This is a temporary, field-based position until December, working directly with customers, contractors and internal teams to maintain clear communication and ensure a positive customer experience. The Role As the Customer Liaison Officer, you will: Act as the main point of contact for customers throughout ongoing works and projects. Keep customers informed, managing expectations and providing regular updates. Handle sensitive or complex situations professionally and empathetically. Liaise with customers, contractors and internal teams to resolve issues. Maintain accurate records, reports and customer information. Travel between locations across the contract as required. About You To be successful as the Customer Liaison Officer, you’ll have: Previous experience in a customer liaison, resident liaison or customer-facing role. Excellent communication and interpersonal skills. Confidence managing complaints, sensitive situations and challenging conversations. Strong organisation and record-keeping skills. Good Microsoft Office knowledge. A full UK driving licence and access to your own vehicle. What’s in it for You? £18.77 per hour Temporary contract until December Immediate start available Monday-Friday, 8:00am-4:30pm Mileage reimbursed at 14p per mile Varied, field-based role Opportunity to work across multiple locations and projects Location: Field-based, covering Chester and Stoke-on-Trent. Apply Now If you’re an experienced Customer Liaison Officer looking for an immediate-start opportunity, we’d love to hear from you. Click Apply Now to submit your CV or contact Caitlin Catterson for a confidential discussion. Apply today to secure your next Customer Liaison Officer opportunity

Quality Manager Location: Deeside Employment Type: Full-time | Permanent Reporting to: SHEQ Director Direct Reports: Quality Inspectors and Quality Technician ASPLIV We are looking for an experienced Quality Manager to lead, maintain, and continually improve the Quality Management System for a fast-growing precision engineering and manufacturing business based in Deeside. Reporting directly to the SHEQ Director, the successful candidate will lead the site quality function, manage and develop the quality team, oversee inspection activities and ensure quality standards are embedded across all site operations. The business operates within a highly technical, precision-led engineering environment, supplying specialist manufactured products to customers across global markets. Quality, product conformity, traceability and continuous improvement are therefore central to its ongoing success. This is a fantastic opportunity for a hands-on Quality Manager who enjoys having the autonomy to drive positive change, strengthen quality systems and champion a proactive quality culture. Key Responsibilities Lead and develop the site quality team, including Quality Inspectors and the Quality Technician. Maintain, review and continually improve the ISO 9001:2015 Quality Management System. Ensure the business remains prepared for certification, surveillance, customer and internal audits. Plan and conduct internal audits, coordinating evidence and ensuring actions are completed. Establish, monitor and report on quality objectives, risks, trends and key performance indicators. Manage NCRs, product defects, process failures, customer complaints and supplier quality issues. Lead root-cause investigations and ensure corrective actions are implemented and reviewed for effectiveness. Liaise with customers, suppliers, auditors, operational teams and senior management on quality matters. Conduct supplier audits and support supplier performance monitoring. Oversee inspection activities, calibration records, traceability and product conformity documentation. Develop and control quality procedures, work instructions, inspection plans and process documentation. Provide practical quality guidance to engineering, manufacturing and operational teams. Promote a positive quality culture and support quality-related training across the business. Provide quality input into management reviews, operational meetings and SHEQ reporting. Key Skills and Experience Strong working knowledge of ISO 9001:2015 and Quality Management Systems. Experience managing internal and external audits, supplier audits, NCRs, complaints and corrective actions. Previous experience leading Quality Inspectors, Technicians or an operational quality team. Strong understanding of inspection, product conformity, process control, calibration and traceability. Confident conducting investigations and applying root-cause analysis techniques. Experience within engineering, precision manufacturing, fabrication or a similar industrial environment. Strong commercial awareness and confidence working with customers and suppliers. Excellent communication, influencing and organisational skills. A practical, hands-on approach with the ability to champion quality standards across the site. A technical qualification within Engineering, Manufacturing or Quality would be advantageous, alongside an ISO 9001 Lead Auditor or Internal Auditor qualification. Experience within precision engineering, stainless-steel fabrication, CNC machining, welding or pressure-vessel manufacturing would also be highly desirable. This is an exciting opportunity to join the business during a significant period of growth and investment. You will have the autonomy to shape the quality function, develop the team and make a visible impact across the organisation. To Contact Direct: Jasmine Williams Commercial Director (phone number removed) At Aspion, our core values have been built around transparency, innovation, passion and collaboration. We are committed to open communication and the protection of your privacy. Further information on how we collect, store and handle your data can be viewed on our website

Quality Engineer Location: Deeside Employment Type: Full-time | Permanent Department: Quality Reporting to: Quality Manager ASPLIV We are looking for an experienced Quality Engineer to join a fast-growing precision engineering and manufacturing business based in Deeside. Working closely with the CNC Machine Shop, Welding, Electropolishing, Inspection, Engineering and Production teams, you will help strengthen manufacturing processes and ensure products consistently meet customer, regulatory and company requirements. The successful candidate will investigate non-conformances, lead corrective actions, support the ISO 9001 Quality Management System and drive practical improvements across the manufacturing operation. This is an excellent opportunity for a hands-on Quality Engineer who enjoys problem-solving, working directly with production teams and making a visible impact on quality performance. Key Responsibilities Support and continually improve the company’s ISO 9001 Quality Management System. Monitor product quality across CNC machining, welding, electropolishing, finishing and inspection activities. Identify quality risks and improvement opportunities to reduce defects, waste, rework and customer complaints. Investigate internal, customer, supplier and process-related non-conformances using structured root-cause analysis. Develop, implement and monitor corrective and preventive actions, ensuring they are completed effectively and on time. Maintain accurate quality records covering NCRs, inspection data, audit findings and corrective actions. Work closely with production managers, engineering teams, inspectors and suppliers to resolve quality concerns. Support first-article inspections, process validation, capability studies, production approvals and inspection planning. Review production data, inspection reports, supplier performance, welding documentation and quality trends. Support welding quality, weld-defect reduction, welder qualification records and competency programmes. Improve CNC machining quality through dimensional control, measurement techniques and process capability. Monitor electropolishing and surface-finishing quality, investigating defects and improving process consistency. Support inspection plans, calibration control, dimensional inspection and quality documentation. Participate in internal, customer, supplier and certification audits, ensuring findings are closed effectively. Lead and support continuous improvement projects focused on reducing the cost of poor quality, scrap and rework. Promote Lean Manufacturing, structured problem-solving and a right-first-time culture across the business. Key Skills and Experience Previous experience within engineering, manufacturing, machining or fabrication. Experience working within an ISO 9001 Quality Management System. Strong root-cause analysis, investigation and corrective action experience. Exposure to CNC machining, welding, inspection or manufacturing processes. Experience supporting audits and compliance activities. Confident using measuring and inspection equipment. Good understanding of product conformity, process control, calibration and technical documentation. Strong communication skills with the ability to work across production, engineering, quality and supplier teams. A practical, hands-on approach to solving manufacturing quality issues. Qualifications HNC, HND or degree in Engineering, Manufacturing, Mechanical Engineering, Quality Engineering or a related discipline. ISO 9001 Internal Auditor qualification or a willingness to obtain one. Lean Manufacturing, Six Sigma, quality or IOSH qualifications would be advantageous. Package Monday – Friday 08:00am – 4:30pm 26 days holidays + bank holidays Company pension This is an exciting opportunity to join an ambitious engineering business during a period of growth and investment. You will have the opportunity to work across multiple manufacturing processes, lead meaningful improvements, and support the development of a strong quality culture. To Contact Direct: Jasmine Williams Commercial Director (phone number removed) At Aspion, our core values have been built around transparency, innovation, passion and collaboration. We are committed to open communication and the protection of your privacy. Further information on how we collect, store and handle your data can be viewed on our website

Sales Administrator Location: Home Based (UK) Salary: £26,000 per annum Hours: Full-Time, 35 hours per week (Monday to Friday with a half day on Friday) About the Role We are currently recruiting on behalf of our client, Calder Lead, for an experienced and organised Sales Administrator to join their growing sales support team. This is an excellent opportunity for a customer-focused administrator who enjoys working in a fast-paced environment and takes pride in delivering exceptional service. Working remotely, you will play a key role in supporting customers, processing orders accurately, and ensuring the smooth day-to-day operation of the sales function. This is a home-based position with occasional travel (approximately four times per year) to attend team meetings at either the Chester or Gateshead office. Key ResponsibilitiesOrder Processing Process customer purchase orders accurately and efficiently. Enter and maintain sales orders using the IBM AS400 system. Check pricing, product availability, delivery details and order accuracy. Liaise with production, planning and logistics teams to ensure orders are delivered on time. Customer Service Handle incoming customer enquiries via telephone and email. Provide delivery updates and estimated delivery times. Build and maintain strong relationships with customers. Deliver a professional and responsive customer experience at all times. Complaint Resolution Manage customer queries and complaints in a professional manner. Investigate issues relating to deliveries, products, invoices or service. Work closely with internal departments to resolve issues quickly and effectively. Sales Administration Produce customer invoices and supporting documentation. Maintain accurate customer and order records. Organise and file sales documentation in line with company procedures. Assist with reporting and general administrative duties. Provide additional support to the wider Sales and Commercial teams when required. About YouTo be successful in this role, you will have: Essential Skills & Experience Previous experience within a Sales Administration, Customer Service or Order Processing role. Excellent communication skills with a confident and professional telephone manner. Strong attention to detail and a high level of accuracy. Excellent organisational and time management skills. The ability to prioritise workload and meet deadlines in a busy environment. Good working knowledge of Microsoft Office, including Outlook, Excel and Word. A proactive, positive and customer-focused approach. Desirable Experience using IBM AS400 or a similar ERP/order processing system. Previous experience within manufacturing, construction materials or distribution environments. Personal Attributes Friendly, approachable and professional. Reliable and dependable with a strong work ethic. Excellent problem-solving abilities. Positive team player who can also work independently. Calm under pressure with the ability to manage multiple priorities. What's on Offer Salary of £26,000 per annum. Fully home-based role. 35-hour working week with a half day every Friday. Company pension scheme. Holiday entitlement. Ongoing training and development opportunities. Supportive and collaborative working environment. Opportunity to join a well-established and respected UK manufacturing business. If you're an experienced Sales Administrator looking for a flexible home-based role with a successful UK manufacturer, we'd love to hear from you. Apply today to be considered

What You’ll DoReview and analyse existing Customer business process and identify key process steps, gaps, and requirements that would impact implementation approachLead QMS Complaints implementation workstreams at our customers for Veeva’s MedTech Quality Management solutionsFunction as a Primar

Key Responsibilities for the Complaints and Communications Manager:Managing escalated complaints to ensure compliance and timely resolutionSupporting customer service agents with early-stage query handlingAnalysing complaint trends to identify and prevent recurring issuesOwning the company's tone of

Inclusion Officer – SEND Complaints. This is an excellent opportunity for a professional with strong SEND knowledge and complaints-handling experience to play a key role in resolving concerns raised by children, young people and their families. The successful candidate will take responsibility for

Lead all aspects of Root Cause and Remediation activity resulting from complaints to identify systemic failures and drive long-term business improvements. Take full responsibility for complaints data accuracy and reporting to the regulator and white-label partners. Experience working in the motor in

Responsible for completing monthly quality audit and complaints reports, with root cause analysis and identification of themes. Join us as a Senior Pensions Complaints Administrator within our Outsourcing line of business based out of our offices in Redhill working hybrid. This will include comple

Lendable seeks a Head of Complaints to lead the complaints department across product lines, reporting to the Director of Complaints, Fraud and Financial Crime.

Analyse case causes to identify common complaints, offering feedback for corrective action where feasible. Experience of working in a Complaints environment.

VennGroup supports an NHS organisation in recruiting a Complaints Officer to join the Patient Experience Team. We are seeking an experienced administrator or complaints professional passionate about customer service and improving patient outcomes, with NHS procedures knowledge and strong communicati

Venn Group in the United Kingdom is recruiting for a Complaints Officer within an NHS organisation's Patient Experience Team. The role handles complaints and feedback from receipt to resolution, acting as main contact for complainants with empathy and professionalism. Location across Kent with two d

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Brackenberry is assisting a Local Authority in Waltham Forest to appoint a Housing Complaints and Enquiries Officer on a 3-month contract, highly likely to be extended at client discretion. You will manage Stage 1 Housing Management and Assets complaints, work with contractors and internal teams to

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A growing business is looking for a permanent Complaints Team Manager to join its Complaints Operation and become part of the wider business. As a Complaints Team Manager, You Will. Lead and motivate your team of Complaint Handlers and Administrators to investigate and resolve customer complaints re

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Trent & Dove Housing is seeking an experienced Complaints Manager to lead our complaints service, ensuring concerns are handled fairly, efficiently and in line with the Housing Ombudsman Complaint Handling Code.

Taking ownership of complaints from initial contact through to resolution, managing your own caseload within regulatory requirements and agreed timescales. Providing a seamless, professional and supportive experience for customers throughout the complaints journey. Experience handling customer compl

Oversee complaints from initial receipt through to final resolution and manage complex, high‑risk and escalated complaints. Promote accessibility and inclusivity within the complaints process. Are you an experienced complaints professional with a passion for delivering excellent customer service a

JLL Workplace Management is seeking a detail-oriented Quality Assurance and Complaints Handling Specialist to ensure the quality and efficiency of the Operations Centre while effectively addressing customer feedback and complaints.

A well-established UK wealth management business is seeking a Complaints Analyst to join their Risk & Compliance function. The role involves managing the investigation and resolution of client complaints, ensuring compliance with relevant regulations, and liaising with various stakeholders. Candidat

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Grant Thornton in the UK is seeking a Senior Public Sector Audit Complaints and Objections Manager to lead complaints handling, manage Local Audit and Accountability Act objections, whistleblowing disclosures, and elector concerns.

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Reporting to the Complaints Manager, you will take ownership of the investigation and resolution of client complaints, ensuring regulatory requirements are met and appropriate outcomes are delivered. This role sits within the second line of defence and plays a key part in ensuring fair client outcom

This role will help us to do this by managing complaints through to resolution, ensuring Irwell Valley Homes complies with the Housing Ombudsman Complaint Handling Code, regulatory standards, internal policies and compensation procedures. You’ll provide clear, fair, and empathetic support to custo

This role is ideal for someone with experience in complaints handling, enjoys stakeholder management, process improvement and ensuring complaints are managed in line with FCA/Lloyd's requirements. Will involve managing the day-to-day operational handling of complaints ensuring compliance with market

This is an excellent opportunity for a qualified solicitor with experience handling professional indemnity claims, complaints and regulatory matters, ideally gained within a law firm, professional indemnity insurer or a related insurance environment. This is a great opportunity for a solicitor looki