Office Manager / Service Writer
hace 2 días
Saint Clair Shores
Job Description Office Manager / Service Writer Location: Saint Clair Shores, MI Pay Rate: $22.00 - $25.00 per hour Schedule: Monday - Friday, 7:45 AM - 5:00 PM (45-minute lunch) Employment Type: Full-Time Position Overview We are seeking an organized, customer-focused Office Manager / Service Writer to oversee daily office operations and serve as the primary point of contact for customers. This role requires strong communication skills, attention to detail, and the ability to manage multiple projects simultaneously in a fast-paced service environment. The ideal candidate will have experience in office management, customer service leadership, or a related administrative role. Experience within the marine industry is highly preferred. Key Responsibilities • Greet and assist customers in person and over the phone, • Answer customer inquiries regarding services, pricing, project details, and job status, • Maintain customer records, invoices, files, and job tracking systems, • Coordinate scheduling and communicate project updates with customers and management, • Work closely with owners and managers to support daily job intake and production scheduling, • Prepare sales estimates, quotes, invoices, and follow-up communications, • Utilize CRM systems to manage customer information and workflow, • Ensure showroom and office areas remain clean, organized, and professional, • Identify opportunities to improve office processes and operational efficiency, • Handle customer conversations professionally, including discussions involving scheduling changes, billing, and project updates Qualifications Required • Ability to work on-site in Saint Clair Shores, MI, • Strong customer service and communication skills, • Excellent organizational and multitasking abilities, • Experience with data entry, scheduling, and administrative functions, • Comfortable handling challenging customer conversations professionally Preferred • 3-5 years of Office Manager experience, • Customer Service leadership experience, • 5+ years of administrative experience, • Experience in the marine industry or related service environment, • Experience using CRM systems, • Knowledge of MAC operating systems Benefits • Simple IRA with company match, • Health Insurance, • Dental Insurance, • Vision Insurance, • Paid Time Off, • Retirement Plan, • Performance Bonus Opportunities Additional Information • Some overtime and occasional weekend work may be required., • Candidates must be dependable, detail-oriented, and able to work effectively in a team environment., • Reliable transportation to Saint Clair Shores, MI is required.